O2 Reviews - www.o2.co.uk

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Abysmal Customer Service”

Written on: 27/11/2016 by Bimble_Button (1 review written)

Went into two different branches wanting to buy a phone that is due out tomorrow 28th November. In total there must have been 9 staff combined, and not one could be bothered to find the answers all I kept getting told was "I don't know" Not a chance in hell I'd be taking a contract out with them if that's their sales pitch to get a customer interested. Its such a shame that 02 are the only distributor of the phone as I'd happily pay more not to deal with them and give them my money. If I… Read Full Review

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★☆☆☆☆

“Still waiting for my complaint to be dealt with”

Written on: 11/11/2016 by EAshburn (3 reviews written)

Time as contract customer: 3 years and 4 months Time as O2 customer: 5 years + Current device: Lumia 950 I am writing to express my disgust with the "service" that is advertised by your company but not delivered. My phone was damaged yesterday (7th November 2016) by a pedestrian barging into me, while I was having a conversation on my phone, with such force that my device fell from my hand and the screen shattered upon hitting the ground. This is the second device I have had on pay monthly… Read Full Review

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★☆☆☆☆

“Still waiting ........”

Written on: 21/10/2016 by ArmandoMcCabe (1 review written)

Ordered a phone on Sunday for next day delivery, have waited in for three days now but they keep rescheduling..... complete waste of my time! Never again, really frustrated… Read Full Review

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★★☆☆☆

“Long waits for phone number to activate”

Written on: 03/10/2016 by AnnaWilliams (1 review written)

We were told time and time again that our number would be switched and promised a variety of timeframes "I will personally track it for you and ensure it is done by..." None were kept. After wasting 3 full days on their phone and chat 'help.' I gave up and cancelled within the 14 days cool off period. A complete waste of time!… Read Full Review

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★☆☆☆☆

“Insurance”

Written on: 24/08/2016 by 460Lloyd (1 review written)

Do not insure your phone through O2 they are great at telling you the phone you have is out of stock then offer inferior phones, when you reject these you are placed on a waiting list with no idea or communication as to when a phone will be available, customer service with o2 is a joke… Read Full Review

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★★☆☆☆

“False information given ”

Written on: 23/08/2016 by Deegan108 (1 review written)

My dad has a contract with o2 for my phone, I am due an upgrade and they said I could get the samsung s7 but when we went to get it they said he had to pay an extra £100 for the phone because it wasn't on the same tariff. They never said this when he asked for it so they haven't given all the correct information which is misleading to customers and makes me and my dad think they are less trustworthy. They should give all the information at first instead of waiting until we come to collect it… Read Full Review

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★☆☆☆☆

“No customer service”

Written on: 06/08/2016 by Kasend163 (1 review written)

I have a business account with O2 My Phone became inoperative after being damaged spoke to O2 insurance who arranged collection however they failed to inform me the collection failed even though I was waiting in all day, they blamed the contractors DPD I have been without a phone for days and all I get from O2 is procedures and no acceptance that they as an organisation have failed to deliver any form of customers service it now turn out I will have to sent the phone back myself before the will… Read Full Review

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★☆☆☆☆

“Business Accounts”

Written on: 18/07/2016 by dcMoore1985 (1 review written)

I left O2 paid my account up and then two years down the line I found a default for £7 that I knew nothing about. when I rang then they said I owed nothing but would get a manager to ring me back within 24 hours. Surprise, surprise I had to call them back. this time again she said I owed nothing but went off and came back and said I did owe it as it had been forwarded to credit control, I asked to speak to credit control to sort it out but was told they don't speak to people. great company to… Read Full Review

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★★★★★

“mobile internet a”

Written on: 29/05/2016 by FridaMitchell217 (1 review written)

After being with 3for a number of years I was disappointed to find that when I go to Lincolnshire on holiday I can't get any signal at all so changed to O2.I can sit in my caravan and get a perfect 4G signal, it's marvelous and an end to my frustration,so thanks O2 for a great service… Read Full Review

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★☆☆☆☆

“discusted”

Written on: 26/05/2016 by zedy63 (1 review written)

I've been an o2 customer for about 8 years now I tried to get a charger from them for a phone I've had for 6 month I have 2 contract phones and a tablet on pay monthly as well the price was ridicules I asked them for a free charger god knows they get enough money from me the customer service was very polite almost to the point they sounded like they thought I was a joke as soon as my contract is up I will be leaving them they seemed to find the fact that they hung up on me 3 times after trying… Read Full Review

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★☆☆☆☆

“Not recommended to anyone ”

Written on: 06/05/2016 by 147Choate (1 review written)

O2 is the worst network ever! They gave my number to someone else and after 2 weeks they managed to give it back to me which I think is disgraceful.i can't make any phone calls and I can't listen to any voice calls.this is really irritating and I think this should be sorted out quickly.there is nothing good about this network.i have unlimited minutes and I can not use them.not recommended to anyone!!… Read Full Review

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★☆☆☆☆

“Overseas internet access/phone charges are daylight...”

Written on: 16/04/2016 by 5Klein (1 review written)

I called O2 to ask for the cheapest option to use my phone in Australia for a month's holiday. I was told there are no plans for travelling overseas but they would kindly cap my internet costs at £120 per month! And calls would cost 80 pence per minute back home plus extra costs to receive calls too. I then went to Three where I bought a £20 SIM card for the month, for that I had unlimited internet coverage and 300 minutes free calls. On arriving in Australia I still had my o2 SIM card on… Read Full Review

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★☆☆☆☆

“Requested to change DB mandate but after 2 months...”

Written on: 09/03/2016 by Luciae358 (1 review written)

Requested to change DB mandate but after 2 months later not Sorted out,stupid idiotic company… Read Full Review

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★☆☆☆☆

“bad experience ever”

Written on: 18/02/2016 by Ruqaiya (1 review written)

They have been taking money through my account even after cancelled my contract. Not only tht when I contact them regarding this, they told me they will investigate and let me know. They did not contact me instead they pass me to the credit service. Will not recommend to anyone. They only care about money and not customer services. From The customer service team to the manager all not helpful… Read Full Review

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★☆☆☆☆

“Poor signals in Milton Keynes Area and complaint service”

Written on: 01/02/2016 by AidanMcCollum (1 review written)

We are family of four and using o2 phone service from long time but struggling with it from last couple of months. We have tried everything in our power to diagnose and resolve the issue without any success. Our nature of jobs demands to have flawless service and 24/7 availability. We are having huge amount of drop calls i.e calls dropping during the conversation, phones not ringing at all and getting missed call message, can't make call, failed call message on dialling. Our children are using… Read Full Review

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★☆☆☆☆

“Trying to get away from o2”

Written on: 08/12/2015 by elainebisset (1 review written)

After disgusting customer service I have been trying to speak to someone about cancelling my contract. Been on the phone 30 minutes and have no joy in speaking to a human. So cancelled direct debit as a way of getting their attention. Not the right way but possibly the only way!!… Read Full Review

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★☆☆☆☆

“Rubbish customer service”

Written on: 05/12/2015 by TalonDaley325 (1 review written)

I have never had a worse customer service, have been trying to cancel my contract for over 1 hour 30 minutes and nothing is happening. The staff members are incompetent and it is extremely difficult to get thorugh to anyone. Do not recommend this at all!… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 03/12/2015 by RachelHartley (1 review written)

Terrible service.fast to take your money slow to put things right.customer service is ran by idiots!!!!… Read Full Review

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★☆☆☆☆

“Incompetent Customer Support and Difficult to Contact”

Written on: 27/11/2015 by dqAllison366 (1 review written)

I ordered an iPad which was not delivered, but sent back to O2 by UK mail. The hastle I have had including having my phone barred because I would not pay for something never received and cancelled within 14 days has been unbelievable, a month on I am still getting messages to pay a bill which is incorrect. All their customer support are very polite but not one of the more than 10 I have talked to have done what they promised. I recommend that you do not get involved with O2 for anything, all… Read Full Review

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★★★★★

“great service”

Written on: 24/11/2015 by 340Rowe (1 review written)

Nothing was too much trouble for the helpful and friendly person i spoke too. They got me a great deal and made me feel like more than just another customer. Surprised when i saw the reviews on here already. I wouldnt normally leave a good review i guess. \like most people i suppose i only rant when i feel let down… Read Full Review

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