O2 Reviews - www.o2.co.uk

Click here if this is your business
★★☆☆☆
1.9 / 5
697
26% of users recommend this
Click here if this is your business
  • Signal Coverage

  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
O2 - www.o2.co.uk - Ask a question now

Media Gallery for O2 - www.o2.co.uk

O2 - www.o2.co.uk
O2 - www.o2.co.uk
O2 - www.o2.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Poor signals in Milton Keynes Area and complaint service”

Written on: 01/02/2016 by AidanMcCollum (1 review written)

We are family of four and using o2 phone service from long time but struggling with it from last couple of months. We have tried everything in our power to diagnose and resolve the issue without any success. Our nature of jobs demands to have flawless service and 24/7 availability. We are having huge amount of drop calls i.e calls dropping during the conversation, phones not ringing at all and getting missed call message, can't make call, failed call message on dialling. Our children are using… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Trying to get away from o2”

Written on: 08/12/2015 by elainebisset (1 review written)

After disgusting customer service I have been trying to speak to someone about cancelling my contract. Been on the phone 30 minutes and have no joy in speaking to a human. So cancelled direct debit as a way of getting their attention. Not the right way but possibly the only way!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rubbish customer service”

Written on: 05/12/2015 by TalonDaley325 (1 review written)

I have never had a worse customer service, have been trying to cancel my contract for over 1 hour 30 minutes and nothing is happening. The staff members are incompetent and it is extremely difficult to get thorugh to anyone. Do not recommend this at all!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible”

Written on: 03/12/2015 by RachelHartley (1 review written)

Terrible service.fast to take your money slow to put things right.customer service is ran by idiots!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Incompetent Customer Support and Difficult to Contact”

Written on: 27/11/2015 by dqAllison366 (1 review written)

I ordered an iPad which was not delivered, but sent back to O2 by UK mail. The hastle I have had including having my phone barred because I would not pay for something never received and cancelled within 14 days has been unbelievable, a month on I am still getting messages to pay a bill which is incorrect. All their customer support are very polite but not one of the more than 10 I have talked to have done what they promised. I recommend that you do not get involved with O2 for anything, all… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“great service”

Written on: 24/11/2015 by 340Rowe (1 review written)

Nothing was too much trouble for the helpful and friendly person i spoke too. They got me a great deal and made me feel like more than just another customer. Surprised when i saw the reviews on here already. I wouldnt normally leave a good review i guess. \like most people i suppose i only rant when i feel let down… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible customer service.”

Written on: 24/11/2015 by Lenav480 (1 review written)

Worst customer service in the UK. Rang multiple times about a simple number transfer but they lie just to get you off the phone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Been a customer for six years”

Written on: 04/11/2015 by 465Bennett (1 review written)

I never write reviews, in fact it is my first time, but this a right occasion to start. I have been a customer for over six years and about a year I got a phone with 2gb data paying around £35 per month. Recently I noticed that my average bills became around £70 mostly due to the data which was never enough. Not to mention connection was also extremely poor. Now that I finally decided to go for another network which costs £17 for unlimited data, I got a call from customers service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Pathetic”

Written on: 30/10/2015 by McGuiremj282 (1 review written)

One word.... Useless.... Don't touch with a barge pole until customer services improves… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shocking customer services”

Written on: 26/10/2015 by jamesludbrook (1 review written)

I called today to speak to someone in the business team to cancel my business contract and pay the overall balance of £71 by card, normally it's simple to contact a company to make a payment and cancel, but not with 02. I was transferred to the cancellation team after speaking to customer service to confirm only to pay £71 but was told to pay arrears of £28 which is fine, but the adviser put my hold and without me knowing, she blind transferred my call back to customer service who couldn't… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“False Advertising”

Written on: 05/10/2015 by Kenley127 (1 review written)

I went in to get an upgrade on my phone since my 2 year contract was way overdue. I was recommended a Samsung S5 and the reason I got this was because the staff who was serving me said it was for £15 per month since I'm a student. The description also said 'no payment upfront.' I read the contract and price and everything seemed to be fine. Then my bank statement came and O2 charged me twice £15.00 which was what was agreed on then £15.09 which confused me. Turns out that was the payment… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“An o2 customer - regretably”

Written on: 13/09/2015 by Adrianal99 (1 review written)

I've been an o2 customer for approximately 7 years. I've asked very little of them until this year. I have o2 mobile broadband (the dongle)Back in April I decided to update. There was an offer on my screen for 3gb with rollover data at the end of the month. . In a nutshell I made calls that took ages to be answered, when they eventually answered I was passed from department to department, often they would cut me off and I had to start the whole process again. each time having to repeat my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“O2 - the worst customer service I've ever come across. ”

Written on: 25/08/2015 by Samirn438 (1 review written)

If you've had bad service at O2 and want to complain, I wouldn't bother. You get pushed around from one place to another and if you complain about O2 in store then you'll get shrugged shoulders, 'it's not our fault this happened what do you want us to do about it?' This is Skipton by the way, having had loads of problems with my Grandad's phone. He was completed misguided by Keighley o2 and between visits to Keighley and Skipton store (which took over 5 hours and 6 visits with various family… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“O2 VERY VERY POOR FOR UPGRADE”

Written on: 19/08/2015 by bashir-ahmed1 (1 review written)

I AM WITH THE O2 FOR LONG TIME.I JUST SPOKE TO O2 REGARDING UPGRADE BUT THEY DONT GIVE ME ANY VALUE AS A EXISTING CUSTOMER. THEY ARE VERY POOR FOR UPGRADE.THEY OFFERED ME SAME TARRIF AS IT HAS IN THE MARKET FOR NEW CUSTOMER.EVEN THIRD PARTY OFFERING SAME TARRIF FOR LESS. O2 HAS NO ABILITY TO MATCH THE PRICE WITH THIRD PARTY SUCH AS MOBILE.CO.UK. I WOULD NOT RECOMEND TO ANYONE… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“very poor ”

Written on: 14/08/2015 by MylieGraham379 (1 review written)

I've been with o2 for just 3 months and I, had more problems than I did with ee/T-Mobile over 14 yrs. I listened to a close family member to change from ee to o2 and its been the worst mistake ever. contract, phone and customer service has all been very poor and I'm, looking at legal options to cancel my contract at the moment, had high hopes but very disappointed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WORST COMPANY I HAVE EVER DEALT WITH”

Written on: 12/07/2015 by 123balders (1 review written)

I CANCELLED 2 MOBILE PHONE CONTRACTS IN DECEMBER 2013. ONLY ONE WAS CANCELLED. TWO YEARS ON AND I AM STILL GETTING BILLS TOTALLING £165.00. SPOKE TO A MAN IN CALL CENTRE. HE APPOLOGISED SAYING IT WAS THEIR MISTAKE. PROMISED TO CANCEL AND COMPENSATE. NOTHING HAPPENED AND NOW RECIEVED A LETTER FROM DEBT COLLECTORS. MAILED O2. RECIVED LETTER STATING THEY WOULD CLEAR THE DEBT BUT NOT REMOVE ME OF THE CREDIT REPORT. REALLY NOT HAPPY. WHAT CAN I DO NOW ???… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“02 are no better than common criminals”

Written on: 20/06/2015 by Primeshine (1 review written)

02 have continued to take monthly charges for over two years for a phone that was reported lost. Because they failed to update their records they say they are entitled to keep the £1,000 + they have taken as I should have known they were still taking the money even though they stopped sending me any statements two years ago. 02 are little more than common thieves who will rob you any chance they get. Anyone taking out a contract with this company must be mental....... … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Customer service ”

Written on: 26/05/2015 by elBreen266 (1 review written)

Called O2 to unlock my iPhone 6 because I'm going away , I have 2 years contract just started they want me to pay for the phone before they unlock it , which is about £400 . I might buy different phone already unlock so I could use it . How stupid are they I can not wait to leave them . … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No signal”

Written on: 17/04/2015 by toolbox1 (1 review written)

Had my contract for nearly 2 years and I have no signal. On talking to them through chat yet again I am being informed that there is nothing wrong with the service in my area, The person who I was talking to didn't seem to grasp the point I was making in telling him I was having same fault with a pay as you go on the o2 network. All he would keep saying was nothing wrong with the service and it was the sim that needed cleaning and reinserting in the phone or that the phone was faulty, I ask you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“this is test review test review”

Written on: 16/04/2015

this is good or very bad test review to test it for this is good or very bad test review to test it for this is good or very bad test review to test it for this is good or very bad test review to test it for this is good or very bad test review to test it for this is good or very bad test review to test it for this is good or very bad test review to test it for this is good or very bad test review to test it for this is good or very bad test review to test it for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview