O2 Reviews - www.o2.co.uk

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Latest Reviews

★☆☆☆☆

“Disgusting and despicable customer service”

Written on: 24/07/2017 by Runrig500 (3 reviews written)

My Father in law has been diagnosed with terminal cancer so my wife travelled to France on 11th July. Since being there her phone has failed, i therefore bought an O2 pay as you go and topped it up with £20 I then on Saturday requested a port in of her existing number and was given a date of 24/7 by online chat. I found a flight for this evening for my son yo take the phone over to France and before booking had another online chat with one oft your representatives who said here was no problem… Read Full Review

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★☆☆☆☆

“Never buy from O2, incompetence convined with indifference”

Written on: 05/07/2017 by JohnPembridgeHore (2 reviews written)

My phone crashed on Sunday 25th June, I went into the O2 store in Richmond on Monday 26th who took the phone in and said it would take between 5-10 days to repair. I was not offered an loan phone. I went into the Richmond O2 store today to find out what was happening with my phone, the staff put me through to the repair centre. The repair centre informed me that they had only received the phone that day! 9 days later. They then said my warranty was invalid because the case was cracked, yet I… Read Full Review

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★☆☆☆☆

“Like New Handset”

Written on: 08/05/2017 by DeeganBuckley (1 review written)

Old Samsung phone died so thought I would try an 02 Like New IPhone5s. BIG mistake. Ended up with two tariffs which in part was my fault (although I would have thought the customer service guy could have mentioned I would have two contracts when he helped me with getting a new sim to replace my old one but hey ho. However, the real big mistake was the handset - 02 say they check them for wear and tear and on/off buttons, camera etc but not convinced they check if they actually work! Only had it… Read Full Review

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★☆☆☆☆

“avoid like the plague ”

Written on: 29/04/2017 by DISGUSTED999 (1 review written)

worst customer service ever, changed my direct debit details online as they say use online when you phone them because you end up waiting ages otherwise. Now 2 days after payment should have been taken 02 text me and say payment overdue and they will charge me £3,50 if I don't pay the bill in the next 4 days. The person at customer services said they couldn't add it onto the next months payment and there was also a chance they could disconnect me of course if this happened I would then have to… Read Full Review

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★☆☆☆☆

“Wrong information provided about payment and payment...”

Written on: 09/04/2017 by 65O'Rourke (1 review written)

Wrong information provided about payment and payment was near £500 more than what it should've been!! Where has that come from?!? Customer service seem to have no idea so where the hell have they justified that!!… Read Full Review

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★☆☆☆☆

“The Worst Company I Have Ever Experianced”

Written on: 13/03/2017 by 437Padilla (1 review written)

Not happy at all with the services 02 are providing. Giving me wrong infomation and wrong delivery days. Also telling me a phone was been preped for delivery when the phone isnt in stock. I would advise futer customer to go with a different provider to a company who knows what there doing. Sorry fir yhe feedback but its the truth… Read Full Review

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★☆☆☆☆

“They are rubbish”

Written on: 04/03/2017 by Thomsonlr81 (1 review written)

Have waited over a week now to have a number ported over this has left me without a phone at a critical time Can get no sense out of their help lines really disappointing… Read Full Review

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★☆☆☆☆

“company built on sham”

Written on: 25/02/2017 by adli (1 review written)

they will get you to buy their services but once they have you they will do what they want and take your money they are not entitled to. their customer service is seriously bad especially when you want to leave them. basically they do not give a monkey once they have you and have your money. no trading standard at all and their service isn't the best… Read Full Review

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★☆☆☆☆

“very poor customer service”

Written on: 04/01/2017 by danc1977 (1 review written)

I have a phone on contract with o2 (not even 2yrs old) it has gone wrong and was sent to repair centre who sent it back saying no fault found. but the fault persisted I returned to the store and the sent away again I get a message saying can you ring the store after 1 week of no one answering I go in 3 members of staff standing around I ask them if there phone is working to be told they don't answer it as its to busy ???? they decide to tell me the phone they had supplied me and was covered for… Read Full Review

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★☆☆☆☆

“cancelling contract nightmare”

Written on: 03/01/2017 by 269Haynes (1 review written)

It is amazing how quick the phone is answered when setting up a new contract compared with how long it takes to cancel one, absolute nightmare you spend over 20 minutes waiting to speak to someone who when they finally answer cannot wait to get you of the phone. I have been a loyal customer for over four years and can safely say they will not receive another penny from me in the future. Stay away from this company at all costs… Read Full Review

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★☆☆☆☆

“Abysmal Customer Service”

Written on: 27/11/2016 by Bimble_Button (1 review written)

Went into two different branches wanting to buy a phone that is due out tomorrow 28th November. In total there must have been 9 staff combined, and not one could be bothered to find the answers all I kept getting told was "I don't know" Not a chance in hell I'd be taking a contract out with them if that's their sales pitch to get a customer interested. Its such a shame that 02 are the only distributor of the phone as I'd happily pay more not to deal with them and give them my money. If I… Read Full Review

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★☆☆☆☆

“Still waiting for my complaint to be dealt with”

Written on: 11/11/2016 by EAshburn (3 reviews written)

Time as contract customer: 3 years and 4 months Time as O2 customer: 5 years + Current device: Lumia 950 I am writing to express my disgust with the "service" that is advertised by your company but not delivered. My phone was damaged yesterday (7th November 2016) by a pedestrian barging into me, while I was having a conversation on my phone, with such force that my device fell from my hand and the screen shattered upon hitting the ground. This is the second device I have had on pay monthly… Read Full Review

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★☆☆☆☆

“Still waiting ........”

Written on: 21/10/2016 by ArmandoMcCabe (1 review written)

Ordered a phone on Sunday for next day delivery, have waited in for three days now but they keep rescheduling..... complete waste of my time! Never again, really frustrated… Read Full Review

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★★☆☆☆

“Long waits for phone number to activate”

Written on: 03/10/2016 by AnnaWilliams (1 review written)

We were told time and time again that our number would be switched and promised a variety of timeframes "I will personally track it for you and ensure it is done by..." None were kept. After wasting 3 full days on their phone and chat 'help.' I gave up and cancelled within the 14 days cool off period. A complete waste of time!… Read Full Review

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★☆☆☆☆

“Insurance”

Written on: 24/08/2016 by 460Lloyd (1 review written)

Do not insure your phone through O2 they are great at telling you the phone you have is out of stock then offer inferior phones, when you reject these you are placed on a waiting list with no idea or communication as to when a phone will be available, customer service with o2 is a joke… Read Full Review

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★★☆☆☆

“False information given ”

Written on: 23/08/2016 by Deegan108 (1 review written)

My dad has a contract with o2 for my phone, I am due an upgrade and they said I could get the samsung s7 but when we went to get it they said he had to pay an extra £100 for the phone because it wasn't on the same tariff. They never said this when he asked for it so they haven't given all the correct information which is misleading to customers and makes me and my dad think they are less trustworthy. They should give all the information at first instead of waiting until we come to collect it… Read Full Review

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★☆☆☆☆

“No customer service”

Written on: 06/08/2016 by Kasend163 (1 review written)

I have a business account with O2 My Phone became inoperative after being damaged spoke to O2 insurance who arranged collection however they failed to inform me the collection failed even though I was waiting in all day, they blamed the contractors DPD I have been without a phone for days and all I get from O2 is procedures and no acceptance that they as an organisation have failed to deliver any form of customers service it now turn out I will have to sent the phone back myself before the will… Read Full Review

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★☆☆☆☆

“Business Accounts”

Written on: 18/07/2016 by dcMoore1985 (1 review written)

I left O2 paid my account up and then two years down the line I found a default for £7 that I knew nothing about. when I rang then they said I owed nothing but would get a manager to ring me back within 24 hours. Surprise, surprise I had to call them back. this time again she said I owed nothing but went off and came back and said I did owe it as it had been forwarded to credit control, I asked to speak to credit control to sort it out but was told they don't speak to people. great company to… Read Full Review

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★★★★★

“mobile internet a”

Written on: 29/05/2016 by FridaMitchell217 (1 review written)

After being with 3for a number of years I was disappointed to find that when I go to Lincolnshire on holiday I can't get any signal at all so changed to O2.I can sit in my caravan and get a perfect 4G signal, it's marvelous and an end to my frustration,so thanks O2 for a great service… Read Full Review

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★☆☆☆☆

“discusted”

Written on: 26/05/2016 by zedy63 (1 review written)

I've been an o2 customer for about 8 years now I tried to get a charger from them for a phone I've had for 6 month I have 2 contract phones and a tablet on pay monthly as well the price was ridicules I asked them for a free charger god knows they get enough money from me the customer service was very polite almost to the point they sounded like they thought I was a joke as soon as my contract is up I will be leaving them they seemed to find the fact that they hung up on me 3 times after trying… Read Full Review

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