written by KayleighConley on 20/02/2015
We traveled in Myanmar, and used EXO at the recommendation of a friend (who used them 3 years ago when things everything was MUCH less expensive!!!!!!) Our guide was TOP NOTCH , however the itinerary and hotels were inconsistent (to say the least) and our dealing with EXO agent , in attempts to rectify poorly handled services , were dealt with in embarrassingly unprofessional / and downright sleezy responses , we were completely outraged , and HIGHLY discourage anyone from using their services , as you have no idea of what you (will not) get!!!!!!!!
written by JonasMacPherson340 on 09/07/2014
If you are reading this review, you are actually considering this company. Unfortunately, I don't get a choice, as they have the contract with the US Embassy. All I can tell you is if you are interested in planning your own trip, allowing people to lie to you, call the airlines and screw up your plans, and over charge you - this is the travel agency for you. If you want to travel without worrying about your name being spelled wrong on the ticket, having the travel agent "help you out" and call your airlines and tell them your internationally certified medical service animal is a military working animal, or my favorite canceling one of your legs on a fully refundable ticket and telling you that you cannot be reimbursed - find another travel agency. Wow! This 45 day process (yes, because of their mistakes it did take this long) was by far my worst experience in Cambodia and has tainted much of the wonderful experiences I have had here. All I can say is run away!!!!!!
written by tararyan on 29/11/2011
Just returned from a 5 week trip to Vietnam and Cambodia.We used Gate 1 travel for 12 days [689.oo]which was excellent!Then we booked Exotissimo for the Mekong Delta,Phu Quoc island and Cambodia[1980 each-really??]The hotels were great,though just slightly above Gate 1.The issue is with the guides and drivers. The guide in Saigon made us feel that we were an imposition on his time,and the driver coughed,hacked and spit our entire car ride.I was given an evaluation form to fill out in the car -which they could read of course!I found this to be extremely unprofessional. As for Cambodia,that guide was better and tried but he was quite sick,and the drivers were different for the 3 days we were there.Again we were given the evaluation in the car at the airport. I have travelled extensively so know what to expect from a tour company of this caliber-I would never use them again,nor would I recommend them to anyone.
written by on 22/05/2011
Exotissimo has been unreachable when we needed help with the hotels they booked for us. Paying for a luxury vacation, we did not expect lizards and dirty sheets and floor in the rooms, meals in roadside restaurants that made us sick, and repeated disruptions of our tour with calls demanding immediate payment of supplement of less than 200USD after we paid over 14000USD for the vacation. Exotissimo did all this and more, spoiling our holidays. Never trust them to organize anything for your vacation.
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Guest's Comment
Written on: 24/07/2011
We are considering using Exotissimo in January 2012 -- has anyone used them recently? Please provide comments good and bad.