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| Reception | 0.5/10   |
|---|---|
| Reliability | 1.5/10 |
| Extra Features | 0.5/10 |
| Value for Money | 3.2/10 |
| Overall rating | 1.6/10 |
Full review by
NicolaF
on 16th Jun 2008
User Rating : 0
Respect :
0
Good Points: None.
Bad Points: No phone line! Poor customer service.
General comments: We haven't had a phone connection with Pipex for 3 months. Called to report it numerous times, have been told fault fixed and given a date and time for reconnection. It didn't happen. When I phoned to see what was going on I was told that there was no record of us ever having reported a fault?
NicolaF's review and ratings | 63 words
Review by
Guest.
on 14th May 2008
User Rating : 0
Respect :
0
I wouldn't recommend pipex if they were the only supplier around. i'd rather go without a landline and rely on my mobile.
i receive a bill monthly and have a problem every time and it is never resolved.
the call centre don't seem to understand fully what you are saying. the lines are usually bad where you have to ask to repeat. Some rude customer and credit control agents. Agents will not let me speak to a manager or anyone apart from themselves. Thinking of changing supplier? think again if yo ...
Guest.'s full review | 105 words
Review by
jooooo
on 29th Apr 2008
User Rating : 0
Respect :
0
I have been with pipex (homecall) for the past 2 years and I recently moved my phone line back to be and I got a letter from both BT and Pipex confirming my date for change over (the 16th april). i thought that was it untill i recieved a bill from pipex charging me line rental untill the 17th of may ,on contacting them i was told that i either paid or they would take legal action i tried explaining that i was paying bt for my line rental for this period and i wouldnt pay them for a service they ...
jooooo's full review | 134 words
Review by
pmase
on 27th Nov 2007
User Rating : 1
Respect :
+1
Extremely poor service and rude customer service staff. I will definately NOT recommend Pipex service to ANYONE.
pmase's full review | 41 words
Review by
budinn
on 18th Jul 2007
User Rating : 7
Respect :
0
As we have a Pipex Telephone Line the unlimited use of Broadband at £6 a month is well worthwhile. I have found any problems with the service is swiftly attended to via their help desk.
Trouble is it is only open to 5pm weekends and of course I use the Internet in the evenings!
budinn's full review | 79 words
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