First Vehicle Leasing Reviews - www.firstvehicleleasing.co.uk

★★★★★
4.6 / 5
225
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First Vehicle Leasing www.firstvehicleleasing.co.uk

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Latest Reviews

★★★★★

“excellent service”

Written on: 15/05/2015 by Bronsonf485 (1 review written)

the staff member i dealt with today explained things really well, and reassured me that the vehicle i enquired about would be suitable for my needs and requirements, as i was a little concerned that the engine size of the car was maybe not going to be suitable for me power and performance wise. the staff member was very polite and represented the company really well, great service… Read Full Review

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★★★★★

“Personal Contract Hire”

Written on: 15/05/2015 by 29Wooten (1 review written)

FVL provided a great service. The whole process from initial contact through the website to talking to the allocated advisor was stress free. Part way through I obtained a very competitive quote on an alternative vehicle from a different company and FVL worked hard to beat it to retain my business; and they did! There was clear communication through the process of placing the order and no pressure was applied to sign documents quickly, giving me the time to fully review and make sure I was… Read Full Review

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★★★★★

“A long way but satisfied”

Written on: 12/05/2015 by Gentlemanjobber (1 review written)

I found the procedure for acquiring my new car was simple if not a little lengthy, 3 months. However, on receipt, I found the delivery was a smooth operation although I would have thought that some arrangement with a dealer in the south of England would be preferential to transporting the vehicle from Glasgow to Hampshire. I am delighted with the vehicle and would not hesitate to recommend FVL… Read Full Review

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★☆☆☆☆

“Excess Mileage charges”

Written on: 12/05/2015 by FVLnochance (1 review written)

Excellent service up until something goes wrong and you need a problem resolving, they then dissapear of the face of the planet. I signed an order form that gave excess mileage at .07 pence per mile. However upon checking the contract which was received after paying the deposit and with no time to pull out as i needed the car it showed the excess mileage charge at .1292 pence per mile. Took this up with FVL and they went silent. They now do not respond to emails and i believe are fobbing me… Read Full Review

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★★★★☆

“Great service throughout from start to finish you can...”

Written on: 09/05/2015 by geordiehawk (1 review written)

Great service throughout from start to finish you can always contact someone no matter what the query.The only thing that stopped me giving a 5 star is the information concerning the maintenance of the cars if you don't get the servicing included.There is none....There should be a schedule included so all you do is get it serviced and stamped and not just hoping it's going to be ok… Read Full Review

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★★★★★

“Outstanding Fantatic Service”

Written on: 06/05/2015 by Elizzbet (1 review written)

I would just like to say what a fantastic experience I had getting my new Nissan Qashqai the service I received from them was second to none. I would not hesitate to recommended FVL to my family and friend a big thank you to you all… Read Full Review

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★★★★★

“Trusol Company Vans from First Vehicle Leasing”

Written on: 06/05/2015 by neilgoodhead (1 review written)

We have been leasing our Company vehicles through FVL for over 5 years now and we always receive an excellent service from them. Our Account Manager is professional and highly efficient, always getting us the best deals and remaining involved from the initial enquiry through to vehicle delivery. Very highly recommended!!… Read Full Review

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★★★★★

“Great outfit. Helped me with finding the right car....”

Written on: 03/05/2015 by DamionChandler (1 review written)

Great outfit. Helped me with finding the right car. very swift and professional. I certainly would recommend them, in fact I'm looking for another vehicle from them now… Read Full Review

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★★★★★

“Efficient, helpful service ”

Written on: 29/04/2015

Fantastic service received from FVL have recommended to friends and family. They were able to answer any questions I had and due to the service I have received I am on my second lease with them. Highly recommended … Read Full Review

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★★★★★

“Great Speedy service”

Written on: 27/04/2015 by Choatema340 (1 review written)

I did what any other person would do when contemplating a car lease spoke with friends and looked in the back pages of a couple of car mags. FVL were one of the companies I chose myself from a car mag and am I glad I did, from the first phone call the representative was professional but personable and interested with it. Quotes were provided for the various options I was interested in with all options fully explored and explained. I obtained comparable quotations from several other providers… Read Full Review

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★★★☆☆

“Found that was being directed to cars we didnt want...”

Written on: 27/04/2015 by iuBarker186 (1 review written)

Found that was being directed to cars we didnt want and never had the colour we wanted. Would take around 3 or 4 weeks. Whereby went to a different company and within a week our colour and car of our choice had been ordered and delivered. When someone would like a particular car you should make every effort to source it but kept going around in circles… Read Full Review

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★★★★★

“Responsive, personal, friendly customer service.”

Written on: 17/04/2015 by llGomez302 (1 review written)

I had been given the task of organising my companies leasing requirements and was new to the process. I dealt with many companies however FVL were the only company with staff that listened to what my requirements were including budget (which all other companies chose to ignore) and gave me a list of viable options that would suit our needs and budget. Whenever I requested an update regarding delivery etc I received a swift reply covering all my questions… Read Full Review

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★★★★★

“great fast easy”

Written on: 16/04/2015 by manship (1 review written)

fab great to detail great communication fast with info and quote great pricing will be recommending to friends and family Car arrived at the time and date confirmed and as described… Read Full Review

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★★★★☆

“Efficient service from outset with focus on good...”

Written on: 13/04/2015 by MicahJones (1 review written)

Efficient service from outset with focus on good customer experience… Read Full Review

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★★★★★

“first class service”

Written on: 13/04/2015 by steveorch (1 review written)

excellent service from the moment I clicked on there web site Very helpful and friendly staff pointed me in the right direction good value for money use again no problem… Read Full Review

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★★★★★

“FVL every time”

Written on: 13/04/2015 by MarkBradley200 (1 review written)

This is my third vehicle from FVL. The process is made very easy by the sales team and the service is second to none. Just tell FVL what car you want then sit back and relax you won't be dissapointed on price, delivery or customer care… Read Full Review

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★★★★☆

“Good service from beginning to end”

Written on: 13/04/2015 by TWB5 (1 review written)

I found First Vehicle Leasing very helpful from when they provided the quote, to when the car was delivered. I was kept fully updated as to when my car would be available and the whole process was explained clearly. The only downside would be when the vehicle was delivered- I was told that the delivery man would call me an hour before he arrived, so I was able to get back, sign for the car, check its condition etc. This call was never made. This caused inconvenience which was easily avoided by… Read Full Review

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★★★★☆

“Must be good if they please Mr Meldrew”

Written on: 13/04/2015 by Jaylon1945 (1 review written)

What ever I asked the staff came back with an honest answer to my questions as to what was provided and vehicle specification. I thought the vehicle was not going to be delivered in the time they promised but I was wrong as it was spot on time. Very pleased overall with the vehicle and the price of the lease agreement. Only fault is a wonky number plate which is nothing that cannot be sorted out… Read Full Review

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★★★★★

“5 star service from start to finish”

Written on: 13/04/2015 by Charlmm (1 review written)

I was very pleased with the customer service from each team member at First Vehicle Leasing. They were always able to reply immediately with my concerns answered. Whilst there was a delay in delivery that was out of their control, the vehicle was well worth the wait especially considering it's amazing deal! Thanks again!… Read Full Review

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★★★★★

“Couldn't have been more helpful”

Written on: 10/04/2015 by PatriciaBragg490 (1 review written)

What a great company. This was my first time leasing a car and doing in private rather than business also, so naturally, i had a load of questions, thankfully they were more than happy to help. I gave FVL a list of requirements and some styles of cars i was looking for, i also do 30,000 miles a year, so needed to see how this would work. FVL were open and honest from the offset and i settled, very happily, on a new Jaguar XF and 30,000 miles per annum, all within the set budget. I was also… Read Full Review

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