First Vehicle Leasing Reviews - www.firstvehicleleasing.co.uk

★★★★★
4.5 / 5
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First Vehicle Leasing www.firstvehicleleasing.co.uk

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Latest Reviews

★★★★★

“Simply the Best!”

Written on: 21/08/2014 by sean.cooper.792303 (1 review written)

As someone with almost a decade of experience in the retail motor industry as a sales exec, business manager, sales manager and general manager, I consider myself an expert on car-buying and selling. I came across a lot of leasing companies when I was in the industry and most of them failed to live up to their claims. FVL do more than take your order, they listen to you and guide you to the best deal for you rather than for them. There's no hard sell and you never feel like they are trying to… Read Full Review

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★★★★☆

“Excellent service”

Written on: 20/08/2014 by Cobbdm215 (1 review written)

Vey happy with this company they kept me udated as to the progress throughout and answered any questions I Had. Would use again and recommend to anyone… Read Full Review

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★★★★★

“Excellent from start to finish”

Written on: 03/08/2014 by Yvonne71 (1 review written)

Decided to look into car leasing as it seems to be very popular, had a look around and found that FVL had some great offers. From my 1st call on 7th July, the customer service was excellent, I dealt with 3 people throughout the whole process each one of them has been fantastic. Even though I did keep emailing about various things, that I wanted to know. Their answers were sent back to me promptly. I took delivery of my car on 29th of July, and I absolutely love it. The guy who delivered it was… Read Full Review

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★☆☆☆☆

“Dellboy outfit! ”

Written on: 23/07/2014 by Cossiecraig (1 review written)

I first enquired about a deal I had seen advertised on there website through the enquire about vehicle tab. I received an automated response with the details of an agent who would be in contact with me regarding my enquiry. After a couple of days had passed and I hadn't received any contact I replied to the email to receive a email back simply stating " on holiday I will sort it when I'm back". Not wanting to simply wait around until he could sort my enquiry after his holiday I rang the office… Read Full Review

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★★★★☆

“David Martin”

Written on: 15/07/2014 by Probson (1 review written)

This is my first time at entering into a personal contract hire agreement as I generally purchase my vehicle. He has made the process quite simple and despite changing the car type and then endless questions regarding spec etc he has quite simply taken all the stress out of the process. A great service to date and I am looking forward to delivery of my new car Phil Robson… Read Full Review

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★★★★★

“Excellent Service Gerrard Kelly”

Written on: 09/07/2014

I took delivery of my new car yesterday and I cannot express enough the delight and ease FVL made this whole process. From the quote right through to delivery everything was straightforward with great staff who go out of their way to help. Gerrard did the inital quote and order etc and was a pleasure to deal with. The person in the admin dept helped with what needed done and could not have been better. I am quite difficult to please and expect good old fashioned customer service. If you are… Read Full Review

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★★★★★

“FVL fantastic”

Written on: 07/07/2014 by suriyen (1 review written)

I am very thankful to all the staffs who were involved in the process of leasing my first car. i was skeptical at the start when i was reading reviews but the experience and services I have received all along were outstanding. Very friendly people and were very quick in replying to my queries. I would not hesitate to recommend anyone who will like to go with this company for car leasing because am sure you will experience the same best quality service as i did… Read Full Review

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★★★★★

“Hassle free ”

Written on: 07/07/2014 by Cashz1949 (1 review written)

Exceptional company. Received my new 308 today 4weeks after enquiring. Hassle free . Will recommend… Read Full Review

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★★★★★

“3RD VEHICLE IVE LEASED ”

Written on: 19/06/2014 by AxelMcCann (1 review written)

FANTASTIC SERVICE, EXCELLENT OFFERS… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 17/06/2014 by James1305 (1 review written)

Decided to enquire about a C Class Mercedes Benz and was provided with the most terrible service. Do not bother with this company. They are luring people in with misrepresentations on their website which they backtrack on when you get into an agreement. AVOID AT ALL COSTS!!… Read Full Review

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★★★☆☆

“FVL not as transparent as hoped when leasing a car!”

Written on: 17/04/2014

I agree that FVL have some great deals and they worked hard to offer me a Fiat 500L in white for the same price a competitor company offered in new age cream. I prefered white so I gave FVL the business. FVL are quick to take an admin fee once the lease agreement has been accepted but then things slow down. Agreements to be signed turn up a week later and its from this point that a cooling off period of fourteen days kicks in. Be aware of this because I do not recall being advised of this… Read Full Review

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★★★★★

“Excellent service throughout ”

Written on: 07/04/2014 by McKinley111 (1 review written)

Having just received my car a week ago I am extremely happy with the service given throught. Every step taken was fast and efficient, providing me with total ease… Read Full Review

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★★★☆☆

“Takes longer than expected to get a car”

Written on: 03/04/2014 by mike1234510 (1 review written)

Enquired about a car from first vehicle leasing. Assumed the price would for personnel lease would be the business cost plus the vat...that was not the case. Happily they did stick to monthly cost advertised with vat but stuck a little more on the deposit. I was hoping it would be quick process...it has not been. First of all they have a 2 week cooling off period which can only start when you submit the paperwork which took 3 days to come! Assumed my car would be delivered immediately after… Read Full Review

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★★★☆☆

“disappointed at no spare wheel provided”

Written on: 23/03/2014 by nissanluca (1 review written)

i was very disappointed to find that there is no spare wheel on a brand new car! I consider this as a mandatory , and not an optional extra! This impacts heavily on personal safety, knowing you have a spare wheel in case of any emergency, and should be used to extort more money from the customer . Things like sat nav is considered optional luxury, but a spare wheel? "c`mon" EG: i do not know of any car dealer which has a spare wheel as an optional extra. Car is very nice, but feel let down… Read Full Review

Tigerfonz79's Response to nissanluca's Review

Written on: 26/03/2014

Hi,

The car not having a spare wheel is down to the manufacturer, not the car dealer.

Lots of vehicles have a puncture repair kit instead now-a-days.

It's for Co2 emissions that this has happened, less weight = less Co2.

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★☆☆☆☆

“The most appalling customer service!”

Written on: 22/03/2014

I Was looking to hire a vehicle in January and after contacting several leasing companies, I decided to go with FVL. The very nice sales person was very helpful in finding a car that would be suitable for my needs and told be that once the paperwork had been signed, it would only take 2 or 3 weeks before I had the vehicle. I had the finance approved relatively quickly, signed the agreement and was told that there was a two week cooling off period before delivery could be arranged. Fair enough… Read Full Review

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★★★★★

“Easy car leasing”

Written on: 19/03/2014 by Ronlek (1 review written)

From my first contact with FVL, it was explained to me what the advantages of leasing a new car were. I was then convined that this was the best way to getr my new car. Once I had agreed to go ahead I could choose any car, but again i was given helpful advice. In the end I chose a car which would save me money by having virtually no annual road tax and a very ecoinomical fuel consumpton. Also no MOT for 3years and an acceptable monthly leasing amount, which was cheaper than if i had bought a… Read Full Review

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★★★★★

“Fantastic customer service”

Written on: 11/02/2014 by Kalark (1 review written)

I deal with a lot of companies on a day to day basis whilst at work and good customer service is something i struggle to find. When I was looking to lease a vehicle for personal use I contacted FVL. I was very impressed with the speed of the response from my initial enquiry through to completing the paperwork. I couldn't have asked for better service from my Sales Executive. He kept me fully up to date at all stages through the process - I didn't have to contact him once which makes a change… Read Full Review

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★★★★★

“Excellent service with great deals”

Written on: 07/02/2014

This advises me not to mention staff names but I would like to as the service I received was excellent. I was talked through all of my options step by step carefully with no sales pressure, the finance was made clear from the very beginning (I see a previous reviewer was disappointed the £180 admin fee was taken but this was all made clear to me). I was offered an excellent deal, my questions were answered thoroughly, the paper work sent through quickly and my car arrived within three weeks. I… Read Full Review

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★☆☆☆☆

“Charged me £180 admin fee before I signed the contract”

Written on: 06/02/2014

Do NOT give this company your bank or card details before you have read and signed the contract. I agree with all of the other reviews on here about how nice it was to deal with the people at this company, initally that is. However when things went wrong they showed that they had a more dishonest side to them. Whilst reading the leasing contract I found that FVL had misinformed me about who could drive the car. They'd said one thing on the phone and their contract said another. Mistakes… Read Full Review

Dave5416's Comment

Written on: 14/04/2014

Can I ask? You stated who can drive the car and the contract contradicting what the agent had said. Can you explain this as my contract makes no mention of drivers requirements. Just wondering If I've missed something very important!

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★★★★★

“The best vehicle leasing company”

Written on: 31/01/2014 by Tom1936 (1 review written)

I was very pleased with the service I received from Gerry Lauchlan. I was updated constantly and helped throughout the process. The prices were great and all the information I needed was given to me. It was a very easy and simple process and I am very pleased with my new car so would certainly recommend First Vehicle Leasing… Read Full Review

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