Baxi Potterton Reviews

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Latest Reviews

★☆☆☆☆

“I bought a flat in a block where all flats have...”

Written on: 11/10/2013

I bought a flat in a block where all flats have Potterton Powermax HE boilers and I took out a service insurance with Potterton recently. They tell me I need the flue junction changed plus I booked a boiler service, as offered in the service contract. I made an appointment. I wasted 5 hours waiting the first time – no show. The second appointment, the engineer came and took one look at the new flue inspection hatches and left, saying they were too small. According to Gas Safe Register and… Read Full Review

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★☆☆☆☆

“Do not buy from this company!!!”

Written on: 19/08/2013

I have a Potterton Powermax HE. They fitted them in every house on our development and everyone I've spoken to has had problems. The boilers are just out of warranty so we're having to foot the bill. I spent £150 in January this year because it was losing pressure, and now (August) there's a problem with it igniting. Rang 4 plumbers, all of which said they refuse to touch them and one advised to get another boiler as they are useless. What really infuriates me is that because no plumbers will… Read Full Review

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★☆☆☆☆

“Do not buy a potterton promax 15/2 he plus... ”

Written on: 12/05/2013 by MrWJC (1 review written)

We had a Potterton Promax 15/2 HE Plus installed in 2007. It has been out of order more than it has been working. 26 visits on and we have had it with Potterton products! We are having a Worcester Bosch 18ri fitted, quite a few of my friends and family have them and haven't had any problems... by the way you get a 7 year guarantee. Shows that the company has faith in their product. Lastly I now I can't name names, but don't seal with a Gas company from Featherstone near Wolverhampton, the… Read Full Review

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★★★☆☆

“Baxi System 100 HE Plus, boiler tripping out without code”

Written on: 27/04/2013

Hi guys. I was working today on a Baxi System 100 HE Plus. Boiler fires up and working fine till reaches the set temperature, goes off, cooling off period, fires up again and burner goes off and on, off and on every 3-4 seconds without lock out or any error flashing lights. I have cleaned the ignition probes, replaced the temperature sensor, both overheat stats, checked the wires ok. At the end i have taken off the boiler outlet flue elbow and realised the inner flue seal/O-Ring had been… Read Full Review

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★☆☆☆☆

“Stay well clear”

Written on: 21/04/2013 by Ongussy (2 reviews written)

Have had Baxi 133 HE plus for seven years and have lost count of times it has failed. Like other reviewers I've had the mis fire problem which was eventually traced to faulty ignition lead. Have had three new heat exchangers, new pcb, new pre heat board etc. etc. It really isn't fit for purpose and I've lost count of the time I've taken off work waiting for Heat team technicians to attend… Read Full Review

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★☆☆☆☆

“Baxi - Awful boilers and useless aftersales”

Written on: 16/04/2013 by gerry192 (3 reviews written)

We had a Baxi Duotec installed sept 2012...... by April 2013 it had broken down 3 times. This is a totally unreliable product. We were taken in by the 5 year guarantee and the promise of good aftercare, both sadly lacking. Baxi take 4 days to send out an engineer, again appalling service when you consider this leaves people with no heating or hot water There is nothing to recommend this product based on our experience. It has never worked for longer than 8 weeks without breaking down!… Read Full Review

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★☆☆☆☆

“BAXI Aftersale service”

Written on: 25/03/2013

BAXI aftersale service - absolute joke! -6C outside and they cancelled my anointment twice already!! First, because the engineer 'get stuck' with another job, today due to 'family emergency'. Rubbish, rubbish, rubbish! Highly recommended NOT!!!… Read Full Review

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★☆☆☆☆

“BAXI 133 HE - A VERY- EXPENSIVE MISTAKE”

Written on: 14/03/2013

British Gas fitted this boiler in 2004, it started to go wrong 2005 and has been breaking down ever since. I have had over 20 call outs from the Homecare team. I wrote to Baxi but as the Homecare hadn't reported this they had no record. When I asked why this hadn't been done Homecare said they only do this if they can't fix it at all. I now find my monthly payments have gone up over the years becuase of the poor history of the boiler they fitted. Had I known this I would have complained after… Read Full Review

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★☆☆☆☆

“BAXI 133HE - MADE MY LIFE HELL !”

Written on: 04/03/2013 by JLongdin (1 review written)

I had a 130 originally and kicked up such a fuss to the MD of Baxi after having so many problems that he agreed to change it for a new 133HE free of charge. This was done and I can honestly say that over the last 8 years I have not had ONE full month without some type of issue with this one either. It's an absolute nightmare of a machine. I'm nearly on the payroll at British Gas Homecare they've been out so many times to it and apparently it's the boiler which costs them the most out of all… Read Full Review

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★☆☆☆☆

“Baxi Potterton HE Plus 24/2”

Written on: 01/03/2013 by Mickster (1 review written)

Quite possibly the worst boiler you can buy. I have had this boiler for nearly 7 years and for the first couple of years the boiler was fine and obviously during the warranty period nothing went wrong then it started to have problems firing up and started making a banging noise each time it mis-fired. I have had it regularly serviced each year and yet the problems started to get worse over time. Then it started to make a very loud vibration that lasts 15-20 secs, and occurs every couple of… Read Full Review

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★☆☆☆☆

“Baxi Combi 133 HE Plus - absolute nightmare”

Written on: 17/01/2013

We had a Baxi Combi 133 HE Plus fitted just over 4 years ago by a Corgi Registered Plumber (ex British Gas employee). We have had nothing but trouble with it. It was 4 weeks out of Guarantee when we were getting loud banging noises when it fired up. Had to have burner replaced costing nearly £300 incl labour. Sent old burner off to Baxi but got no joy from them. After a few months the banging started again. Several visits from plumber did not fix the problem. Joined British Gas scheme… Read Full Review

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★☆☆☆☆

“BOILER IS WORSE THAN THEIR CUSTOMER SERVICE”

Written on: 17/01/2013 by Plumkber (1 review written)

The boiler is very bad and customer service is even worse. I have waited 2 hours to speak to technical service and there was no response. … Read Full Review

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★☆☆☆☆

“Baxi 100 HE”

Written on: 12/04/2012 by Bloke_in_Norwich (1 review written)

Quite the WORST product I have EVER bought of any sort in my entire 50 years of life. Totally unreliable from the start and has been repaired 1 to 4 times a year EVERY year since we had it installed 9 years ago. I honestly believe every single component has been replaced at least once and some bits three times. I have now given up and am replacing it with the vow to NEVER BUY a BAXI POTTERTON again in my life. Really, I would NEVER recommend this product, I would recommend try ANYTHING else… Read Full Review

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★☆☆☆☆

“Baxi - Don't toutch them”

Written on: 06/04/2012

We have a 3 year old HE A. Its broken down to the point it trips the fuse board out plumber couldn't fix it so after parting with over £300 (for would could turn out to be a £50 fault) they turned up. To be fair they were prompt - I now think this is because nobody uses them. They wouldn't go in our loft because the ladder wasn't fixed (even though it's fully boarded). So their boilers don't work and neigher does their aftercare service. Mark, Berkshire … Read Full Review

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★☆☆☆☆

“heres a honest reveiw about my boiler below and the...”

Written on: 10/12/2011

My Baxi 133EH Plus Boiler was great for abit then broke down, Everything from the Burner to Over Heat Stats have been replaced and now Seals have had to be replaced and all the previous parts that the Plumber as replaced. I have had no Heating for weeks and the Plumber is at my house on a twice weekly basis. The Housing Association House in which i live think Baxi are the best Boilers and keep telling the plumbers to replace parts and not the whole boiler system.How can having No Hot Water and… Read Full Review

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★☆☆☆☆

“i have had nothing but problems with my potterton...”

Written on: 04/03/2011

i have had nothing but problems with my potterton kingfisher cfl100. have had to replace 3 pcb's and now potterton will not work on the boiler as they say the problems are caused by the installer.
Trying to choose a reliable boiler is a nightmare. have been recommended worcester bosch and vaillant by some installers but still find lots of bad feed back on the internet even for these makes… Read Full Review

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★☆☆☆☆

“I bought a new flat from Bellway in January 2009. The...”

Written on: 25/02/2011

I bought a new flat from Bellway in January 2009. The Baxi Combi Promax boiler installed there has been nothing but trouble. It broke down in the first year due to low pressure and needed a new printed circuit board. It broke down again in December 2010 and needed a new circuit board, gas electrode and other parts. It was only 'kept going' until the end of the warranty period (January 31 2011) and still doesn't work. Bellway has refused to accept responsibilty because the warranty period… Read Full Review

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Guest's Comment

Written on: 28/07/2011

hi there, I am unable to advise whwether Bellway is in breach of law. However, I have a very similar problem having purchased a Bellway home in Jan 2009 and my boiler has just packed up outside the warranty period. have you managed to get your situation resolved?
Thanks

nick

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Napoleon06's Comment

Written on: 20/09/2012

Read the 1982 sale and supply of goods act, easy translation on line. Then join Which and get their legal advice, excellent. Check out the warranty clause in the Act and you will realise that there is a lot you can claim for esp from Bellway.

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★☆☆☆☆

“I have had a Baxi Potterton 100/2 HE Plus for c. 3...”

Written on: 02/01/2011 by rjaypee (1 review written)

I have had a Baxi Potterton 100/2 HE Plus for c. 3 years. This boiler worked well for 6 months, subsequently it has broken down on a regular basis - and despite replacing all the electronics has never functioned reliably for more than a few months at a time. We are going to write off the £2,000 odd we spent on this boiler and buy a reliable one from a different manufacturer. I strongly recommend NEVER buying one of these… Read Full Review

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★★★★☆

“i instal baxi boilers mainly the Duo Tec 24k good to...”

Written on: 30/07/2010

i instal baxi boilers mainly the Duo Tec 24k good to instal, easy to fit & work on. the only people that complain are people who have had them fitted wrongly. ( fitted over 40). back up service is great when needed… Read Full Review

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Spenwith's Comment

Written on: 10/09/2011

Are you saying British Gas fitted my boiler incorrectly Nah!

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★☆☆☆☆

“I would give this boiler zero stars on all counts, but...”

Written on: 05/04/2010

I would give this boiler zero stars on all counts, but had to put one star because that's a mandatory field.

It has been a complete disaster since installed, seldom a month goes by that it doesn't break down, and although it is covered by a British Gas service contract, it usually takes several visits to put right. During the coldest winter in history it totally let my 75 year-old mother down and was out of action for 6 weeks continuously. This is unacceptable.

All in all, it has been a… Read Full Review

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