Baxi Potterton Reviews
Latest Reviews
★☆☆☆☆
“Do not buy a potterton promax 15/2 he plus... ”
Written on: 12/05/2013 by MrWJC
We had a Potterton Promax 15/2 HE Plus installed in 2007. It has been out of order more than it has been working. 26 visits on and we have had it with Potterton products! We are having a Worcester Bosch 18ri fitted, quite a few of my friends and family have them and haven't had any problems... by the way you get a 7 year guarantee. Shows that the company has faith in their product. Lastly I now I can't name names, but don't seal with a Gas company from Featherstone near Wolverhampton,... (read more)
★★★☆☆
“Baxi System 100 HE Plus, boiler tripping out without code”
Written on: 27/04/2013
Hi guys. I was working today on a Baxi System 100 HE Plus. Boiler fires up and working fine till reaches the set temperature, goes off, cooling off period, fires up again and burner goes off and on, off and on every 3-4 seconds without lock out or any error flashing lights. I have cleaned the ignition probes, replaced the temperature sensor, both overheat stats, checked the wires ok. At the end i have taken off the boiler outlet flue elbow and realised the inner flue seal/O-Ring had been... (read more)
★☆☆☆☆
“Stay well clear”
Written on: 21/04/2013 by Ongussy (2 reviews written)
Have had Baxi 133 HE plus for seven years and have lost count of times it has failed. Like other reviewers I've had the mis fire problem which was eventually traced to faulty ignition lead. Have had three new heat exchangers, new pcb, new pre heat board etc. etc. It really isn't fit for purpose and I've lost count of the time I've taken off work waiting for Heat team technicians to attend. (read more)
★☆☆☆☆
“Baxi - Awful boilers and useless aftersales”
Written on: 16/04/2013 by gerry192 (1 review written)
We had a Baxi Duotec installed sept 2012...... by April 2013 it had broken down 3 times. This is a totally unreliable product. We were taken in by the 5 year guarantee and the promise of good aftercare, both sadly lacking. Baxi take 4 days to send out an engineer, again appalling service when you consider this leaves people with no heating or hot water There is nothing to recommend this product based on our experience. It has never worked for longer than 8 weeks without breaking down! (read more)
★☆☆☆☆
“BAXI Aftersale service”
Written on: 25/03/2013
BAXI aftersale service - absolute joke! -6C outside and they cancelled my anointment twice already!! First, because the engineer 'get stuck' with another job, today due to 'family emergency'. Rubbish, rubbish, rubbish! Highly recommended NOT!!! (read more)
★☆☆☆☆
“BAXI 133 HE - A VERY- EXPENSIVE MISTAKE”
Written on: 14/03/2013
British Gas fitted this boiler in 2004, it started to go wrong 2005 and has been breaking down ever since. I have had over 20 call outs from the Homecare team. I wrote to Baxi but as the Homecare hadn't reported this they had no record. When I asked why this hadn't been done Homecare said they only do this if they can't fix it at all. I now find my monthly payments have gone up over the years becuase of the poor history of the boiler they fitted. Had I known this I would have complained... (read more)
★☆☆☆☆
“BAXI 133HE - MADE MY LIFE HELL !”
Written on: 04/03/2013 by JLongdin (1 review written)
I had a 130 originally and kicked up such a fuss to the MD of Baxi after having so many problems that he agreed to change it for a new 133HE free of charge. This was done and I can honestly say that over the last 8 years I have not had ONE full month without some type of issue with this one either. It's an absolute nightmare of a machine. I'm nearly on the payroll at British Gas Homecare they've been out so many times to it and apparently it's the boiler which costs them the most out of all... (read more)
★☆☆☆☆
“Baxi Potterton HE Plus 24/2”
Written on: 01/03/2013 by Mickster
Quite possibly the worst boiler you can buy. I have had this boiler for nearly 7 years and for the first couple of years the boiler was fine and obviously during the warranty period nothing went wrong then it started to have problems firing up and started making a banging noise each time it mis-fired. I have had it regularly serviced each year and yet the problems started to get worse over time. Then it started to make a very loud vibration that lasts 15-20 secs, and occurs every couple of... (read more)
★☆☆☆☆
“Baxi Combi 133 HE Plus - absolute nightmare”
Written on: 17/01/2013
We had a Baxi Combi 133 HE Plus fitted just over 4 years ago by a Corgi Registered Plumber (ex British Gas employee). We have had nothing but trouble with it. It was 4 weeks out of Guarantee when we were getting loud banging noises when it fired up. Had to have burner replaced costing nearly £300 incl labour. Sent old burner off to Baxi but got no joy from them. After a few months the banging started again. Several visits from plumber did not fix the problem. Joined British Gas... (read more)
★☆☆☆☆
“BOILER IS WORSE THAN THEIR CUSTOMER SERVICE”
Written on: 17/01/2013 by Plumkber
The boiler is very bad and customer service is even worse. I have waited 2 hours to speak to technical service and there was no response. (read more)
See next 10 reviews
Showing 1 - 10 of 30 Reviews
★☆☆☆☆
“Baxi 100 HE”
Written on: 12/04/2012 by Bloke_in_Norwich (1 review written)
Quite the WORST product I have EVER bought of any sort in my entire 50 years of life. Totally unreliable from the start and has been repaired 1 to 4 times a year EVERY year since we had it installed 9 years ago. I honestly believe every single component has been replaced at least once and some bits three times. I have now given up and am replacing it with the vow to NEVER BUY a BAXI POTTERTON again in my life. Really, I would NEVER recommend this product, I would recommend try ANYTHING... (read more)
★☆☆☆☆
“Baxi - Don't toutch them”
Written on: 06/04/2012
We have a 3 year old HE A. Its broken down to the point it trips the fuse board out plumber couldn't fix it so after parting with over £300 (for would could turn out to be a £50 fault) they turned up. To be fair they were prompt - I now think this is because nobody uses them. They wouldn't go in our loft because the ladder wasn't fixed (even though it's fully boarded). So their boilers don't work and neigher does their aftercare service. Mark, Berkshire (read more)
★☆☆☆☆
“heres a honest reveiw about my boiler below and the...”
Written on: 10/12/2011
My Baxi 133EH Plus Boiler was great for abit then broke down, Everything from the Burner to Over Heat Stats have been replaced and now Seals have had to be replaced and all the previous parts that the Plumber as replaced. I have had no Heating for weeks and the Plumber is at my house on a twice weekly basis. The Housing Association House in which i live think Baxi are the best Boilers and keep telling the plumbers to replace parts and not the whole boiler system.How can having No Hot Water... (read more)
★☆☆☆☆
“i have had nothing but problems with my potterton...”
Written on: 04/03/2011
i have had nothing but problems with my potterton kingfisher cfl100. have had to replace 3 pcb's and now potterton will not work on the boiler as they say the problems are caused by the installer.
Trying to choose a reliable boiler is a nightmare. have been recommended worcester bosch and vaillant by some installers but still find lots of bad feed back on the internet even for these makes.
(read more)
★☆☆☆☆
“I bought a new flat from Bellway in January 2009. The...”
Written on: 25/02/2011
I bought a new flat from Bellway in January 2009. The Baxi Combi Promax boiler installed there has been nothing but trouble. It broke down in the first year due to low pressure and needed a new printed circuit board. It broke down again in December 2010 and needed a new circuit board, gas electrode and other parts. It was only 'kept going' until the end of the warranty period (January 31 2011) and still doesn't work. Bellway has refused to accept responsibilty because the warranty... (read more)
Napoleon06's Comment
Written on: 20/09/2012
Read the 1982 sale and supply of goods act, easy translation on line. Then join Which and get their legal advice, excellent. Check out the warranty clause in the Act and you will realise that there is a lot you can claim for esp from Bellway.
Reply to this comment
★☆☆☆☆
“I have had a Baxi Potterton 100/2 HE Plus for c. 3...”
Written on: 02/01/2011 by rjaypee (1 review written)
I have had a Baxi Potterton 100/2 HE Plus for c. 3 years. This boiler worked well for 6 months, subsequently it has broken down on a regular basis - and despite replacing all the electronics has never functioned reliably for more than a few months at a time. We are going to write off the £2,000 odd we spent on this boiler and buy a reliable one from a different manufacturer. I strongly recommend NEVER buying one of these. (read more)
★★★★☆
“i instal baxi boilers mainly the Duo Tec 24k good to...”
Written on: 30/07/2010
i instal baxi boilers mainly the Duo Tec 24k good to instal, easy to fit & work on. the only people that complain are people who have had them fitted wrongly. ( fitted over 40). back up service is great when needed. (read more)
Spenwith's Comment
Written on: 10/09/2011
Are you saying British Gas fitted my boiler incorrectly Nah!
Reply to this comment
★☆☆☆☆
“I would give this boiler zero stars on all counts, but...”
Written on: 05/04/2010
I would give this boiler zero stars on all counts, but had to put one star because that's a mandatory field.
It has been a complete disaster since installed, seldom a month goes by that it doesn't break down, and although it is covered by a British Gas service contract, it usually takes several visits to put right. During the coldest winter in history it totally let my 75 year-old mother down and was out of action for 6 weeks continuously. This is unacceptable.
All in all, it has been a...
(read more)
★☆☆☆☆
“We had 2 new BAXI boilers installed in our home in...”
Written on: 11/03/2010
We had 2 new BAXI boilers installed in our home in October 2005 - BAXI 100/2 HE and BAXI 80 HE. Both have been nothing bu trouble in the last 18 months despite regular servicing. Since September 2008 we have spent £1500 having them repaired - seals, PCBs, gas valves, electrodes, motorised valves and now the heat exchageer on the 100 HE is cracked, leaked, affected the electrics and we need a new boiler. BAXI/Potterton used to have a good name, but I am informed by plumbers and heating... (read more)
★☆☆☆☆
“I have a Baxi/Potterton Suprima 80HE, which as...”
Written on: 16/02/2010 by BazzaReviewer (1 review written)
I have a Baxi/Potterton Suprima 80HE, which as installed 2-3 years ago and it constantly needs electrical components. This winter when we had -16C temperatures the flue (through the roof) became iced up and ice dropped down the flue and broke the fan. We were then without heating for 10 days. Scottish Hydro who I have a service contract with, said that they were having difficulty obtaining a replacement fan as there usual supplier was sold out. I managed to find one via the internet but... (read more)
See next 10 reviews
Showing 11 - 20 of 30 Reviews
☆☆☆☆☆
“BAXI MAIN 24 HE failed after 6 months,leaking seals, ”
Written on: 07/06/2009 by stevejjoobb (1 review written)
BAXI MAIN 24 HE failed after 6 months,leaking seals,
Flame failure light appears on an intermittent basis.
Has done since new. Unreliable.
(read more)
★☆☆☆☆
“Potterton Promax 15/2 HE Plus”
Written on: 08/01/2009 by thisandmatt (3 reviews written)
Potterton Promax 15/2 HE Plus
My boiler (model above) is just under 13 months old and won't light. Squeaking, clicking and explosive ignition, then locks out and needs reset. Fortunately I have the additional 3 months "free" warranty that was offered if I registered.
Their info says to call my installer before contacting them, so I did. Called him on Tuesday evening and he came Wednesday evening. It is a problem with the boiler so I called Potterton on Thursday at about 08:45. Gosh what a...
(read more)
★☆☆☆☆
“Potteron ProMax HE 30. Boiler installed April 2007....”
Written on: 29/09/2008 by 59mayflower (1 review written)
Potteron ProMax HE 30. Boiler installed April 2007. First Failure June 2008. Forced to pay GBP 200 call out to replace a faulty electronic component which failed again 3 months later. Response from Baxi "we can offer a 20% discount on a new boiler if you order one today.
Incredibly poor customer service from the recommended installer from Baxi and from Domestic and General with whom we have taken out a annual maintenace.
The thing is noisy and erratic. Should have kept the one that we had...
(read more)
☆☆☆☆☆
“We installed it on the basis of having had four...”
Written on: 12/08/2008 by Ian Metcalfe (1 review written)
We installed it on the basis of having had four reliable Potterton boilers previously, so how can a competent company like this now turn out such trash? It failed six months after installation, then again after fifteen months, we have since spent in the order of £500 on it and it still doesn't work at all: permanent lock out. The new boiler was only £800! As for the service how can they justify £299 for a call out when it could only be a loose wire: arrogance beyond... (read more)
☆☆☆☆☆
“We had british gas fit a Baxi Potterton promax boiler...”
Written on: 25/06/2008 by tonyg1
We had british gas fit a Baxi Potterton promax boiler last year,it worked ok for about 6 months then the boiler would fire and stop after a few seconds,because we had a service contract with british gas they replaced circuit boards on 4 separate occasions and it still didn't work,they then sent potterton engineers around to try and solve the problem,they were as poor as british gas engineers,eventually every part of the boiler was replaced over a two month period and its working ok now. To... (read more)
☆☆☆☆☆
“Had a Baxi fitted it makes loads of noise when firing...”
Written on: 10/05/2008 by romperstomper (1 review written)
Had a Baxi fitted it makes loads of noise when firing up and sounds like a plane when running, I have had baxi engineers out 6 times they have changed every part but still they can't fix it .They also kept me waiting weeks then phone up to cancel your engineer visit on the day you took of work which they have now done twice in a row. (read more)
Peterpease's Response to romperstomper's Review
Written on: 21/08/2009
hey there, my mums promax 24he is having the plane noise problem as well. she has had various people look at it and a number of parts replaced but it hasn't solved the problem. i wondered if you got yours solved and whether you could shed any light on what the problem was. Many Thanks
Reply to this comment
☆☆☆☆☆
“We had a Baxi Potterton Promax System He Boiler fitted...”
Written on: 29/04/2008 by baron31 (1 review written)
We had a Baxi Potterton Promax System He Boiler fitted to our utility room last December. We are still trying to get the problems resolved with this totally useless boiler. We are now having to pay to have ours moved as Baxi/Potterton after sales service is atrocious ! They just don't want to know anything about problems and are a nightmare to deal with.We have had 4 Baxi boilers to date and never had a problem but the current system boilers are like the customer service, Just not up to the... (read more)
Baron31's Response to baron31's Review
Written on: 28/05/2009
The boiler I originally reviewed which is now a bit over ayear old is still so noisy even though we had it relocated into the garage that we are considering scrapping it for a new non Baxi/Potterton replacement. Awful Boiler !
Reply to this comment
Baron31's Response to baron31's Review
Written on: 31/01/2010
Avoid at all cost !
<br/>
<br/>Boiler driving us insane and looking to replace and it is barely 2 years old !
<br/>
<br/>Complete Rubbish
Reply to this comment
☆☆☆☆☆
“Since installation of our Baxi Potterton in sept 2007...”
Written on: 16/04/2008 by marianberesford
Since installation of our Baxi Potterton in sept 2007 an engineer has had to be called out on 7 occassions. The boiler is unreliable and continuously fails to start up. British gas & Potterton seem incapable of solving the problem. Customer service from both companies is poor. (read more)
☆☆☆☆☆
“I installed 7 Promax HE150i boilers and 1 Promax...”
Written on: 18/03/2008
I installed 7 Promax HE150i boilers and 1 Promax HE115i in December 2007. Since installation 5 of the HE150i's have required replacement PCB boards.
As for the HE115i, I am once again waiting for Potterton's engineer to arrive, his fifth call since installation.
(read more)
☆☆☆☆☆
“Our Promax HE boiler has repeatedly failed due to PCB...”
Written on: 06/02/2008
Our Promax HE boiler has repeatedly failed due to PCB problems. Trying to get an engineer in has been a nightmare on every occasion.
I would never use them, or their products, again.
(read more)
overview
Top 5 Boilers
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. A & J Bathrooms & Heating www.ajbh.co.uk
29 reviews read latest review -
2. Veissmann Vitodens 100
77 reviews read latest review -
3. Heatline CaprizPlus
11 reviews read latest review -
4. Vaillant EcoTEC Plus 831
64 reviews read latest review -
5. Worcester Junior 28i Combi Condensing Boiler
12 reviews read latest review
Latest Reviews in Boilers
-
Heatline CaprizPlus
"Heatline CaprizPlus" Read More
-
Ferroli Domi Compact 30HE Combi Gas Boiler
"Absolutely Avoid " Read More
-
Baxi Condensing Boiler 50 HE Plus
"Freezing for 3 days" Read More
-
Baxi Potterton
"Do not buy a potterton promax ..." Read More
-
Vaillant EcoTEC Plus 831
"You dont always get what you p..." Read More
Latest items in Boilers
See more ▼
Guest's Comment
Written on: 28/07/2011
hi there, I am unable to advise whwether Bellway is in breach of law. However, I have a very similar problem having purchased a Bellway home in Jan 2009 and my boiler has just packed up outside the warranty period. have you managed to get your situation resolved?
Thanks
nick