Written on: 10/05/2012 by Simonnnn1
I live in a rural area with old lines and at least 2.5 miles from the exchange. BT could barely give me 1 meg, Eclipse 2.5 with frequent disconnects and throttling. Aquiss manages to provide me with a 7 meg down connection with no throttling ever and Piratebay isn't even blocked :D I pay maybe three times more for this service but its worth every penny. Finally I can use the internet as it was intended, play games with decent latency and stream HD videos with no buffering. The customer... (read more)
Written on: 01/12/2011 by crummock (1 review written)
Everyone complains when things go wrong so I think it's fair to pass on compliments when things go well. Now I've been an Aquiss customer for several years and have been very satisfied but not had much call to put there customer service to the test, until recently. The line into my current work place had become quite unstable and would suddenly alter SNR and resync at random. We put this down to the length of line and overhead cables and were sort of accepting that this was life with adsl... (read more)
Written on: 20/11/2011
Whether it's the quality of the connection, quality of customer / technical service, help with setting up - Aquiss is a top flight set up. This is more like an approach I would expect from a high ranking German organisation - build and run the service to a quality standard, not cutting corners to achieve a price limit that we see so much in the UK. I need a reliable and good performing ISP for my work, as well as personal use, and Aquiss simply delivers. I remember when I set it all up,... (read more)
Written on: 17/08/2011
been with aquiss from day one, after my ISP went bust and I already left BT for another provider. martin sold his first package with confidentiality as he still does, he also is on the phone when you need support and actually remembers who you are, which in my case has never been hard, cos i have not made it easy on him, :-) for those in the uk that want a personal and good service well there really is no alternative, :-) (read more)
Written on: 27/07/2011 by geewiz (1 review written)
I've been with Aquiss for a few years now and am extremely satisfied with them. The no-lengthy contract is a big plus for me after having endless hassles and demands for hidden charges by previous ISP's (BT, Telewest) when cancelling after shoddy service. I think that Aquiss show their confidence in the service they deliver by offering a month-on-month deal. I've not had a single outage or dropped connection and speeds are consistently good. The price might put some people off but for me... (read more)
Written on: 11/09/2010 by Doggies Retreat (2 reviews written)
Living in Shropshire I always presumed that I was never going to get a decent broadband speed regardless of the ISP. I have been with Orange since 2002 and all though the service was reasonable I have never been able to surf the net as one would have liked. After being saturated with all the online and TV propaganda from the likes of Virgin and BT etc I decided to at least try to see if more was available to me.
I came close to ordering with both BT and Virgin as most of the review sites... (read more)
Written on: 09/08/2010
This is the best ISP I have ever had. To setup it was a doddle, everyone person contacted was friendly and the service is fantastic. Aquiss offer complete dedication to customers and are openly honest about their packages. Absolutely fantastic and worth every penny. GO AQUISS! (read more)
Written on: 20/12/2009
Can't say much when speeds are good, customer service good, reliablilty good. It just works. Recommended. (read more)
Written on: 15/10/2009 by fergus6 (7 reviews written)
When setting up your initial account with Aquiss, it asks you for your payment details, so I entered my business card details, expecting that the money would be automatically taken each month.
However I received an 'overdue account' e-mail!
So I e-mailed Aquiss to ask why, and I received a very abrupt e-mail back, which said:
"I've told you before on the phone and via email, that we don't take payments automatically. We work with an invoice based system. If our approach to accounting does... (read more)
Written on: 07/10/2009
I've been with Aquiss for a good 3 years now...possibly longer. Basically, I jumped off a sinking Pipex to go to a substantially more reliable Internet Service Provider.
From the whole time I've used this, I have had the occasional problems and queries...such as downtimes..but everyone gets those every now and then. Technical queries on settings/new hardware installations and whatnot.
I do get the odd problem here and there...but to be fair, e-mailing customer support has a brilliant... (read more)
Written on: 08/09/2009
Absolutely fantastic customer service. Aquiss Broadband really know what they are doing and there email response are very quick and friendly. Definetly great for someone who needs quick responses. (read more)
Written on: 07/09/2009
been with aquiss since december 2006
got no intention going any where else
i didnt know you could download at these speeds
customer service is great well it was the one and only time
i needed to phone them in nearly three years
i would highly recommend aquiss
always a good connection at 7-8mb (read more)
Written on: 31/07/2009
Been with this firm for 8 months.Much better than virgin.Went down once for a short time. Aquiss Broadband customer service very good. (read more)
Written on: 13/07/2009 by ki77y
I have been an Aquiss Broadband customer over 12 months cannot fault them since my move from Virgin Media cable I have had faster speeds with more consistent speeds during peak times. Recently moved over to their new LLU platform since 21cn is a technical failure plus not set to arrive at my exchange until sometime in 2011.
This connection has out performed BT's IP stream with no speed or connection issues, I would recommend Aquiss to anyone. Support is UK based all emails I have sent have... (read more)
Written on: 28/02/2009
Been with Aquiss quite some time now and cannot see me moving. Great connection speeds - you got a problem, it's sorted - kept well up to date with everything - small company so you get to know them!
I cannot rate them highly enough :) (read more)
Written on: 20/02/2009
ive currently just joined aquiss and they are great i get upto 6.2mb speed and nothing below 5.4 mb even at peak times i get upto 6.2 mb which is great and also their customer service is great i speak the same man all the time and if i need help i can email them and they reply within 10-15 mins which is great i recommend them to everyone 10/10 (read more)
Written on: 14/02/2009
I went live with aquiss today. They're much better than o2. I get upto 7 mb of speed which is good for my area. u need to your own router or buy one One bad thing is i tried ringing their customer service but the automated messege said they open after 10 so i rang after 10 and still shut so then 11 oclock still shut so their customer service aint great and their only a small office with like 6 people in it but i reccomend them to anyone (read more)
Written on: 05/02/2009 by bobby harris (4 reviews written)
i am just in the process of joining aquiss broadband, they seem excellent the men i speak to are clever and treat you like a person im currently with 02 and my speeds are stupid after 5 pm and i dont get 8mb during the day their customer service is ok but their not great so im just going aquiss and i look very forward to joining them a great small isp i recommend them to every1 (read more)
Written on: 05/02/2009
Great customer service from Aquiss Broadband. I recently talked to a very friendly clever man about broadband from aquiss they seem great. Their prices are a bit dear but if you want good broadband and upto 24 mb speed then you gotta pay good money ive had cheaper deals with the likes of tiscali'talk talk'but their service is very poor i got 2 mb with talk talk and 7 mb or less with tiscali which is not the 8mb speed i should get ive just joined 02 and their upgrading their exchanges... (read more)
Written on: 19/12/2008 by tcxcadet (1 review written)
Changed to Aquiss after being very disappointed with Tiscali and Virgin. Aquiss couldn't be more different. More expensive, but you definitely get what you pay for - no throttling, good connection speeds and so far (8 months) absolutely no down time.
Regular e-mails from customer support keep you up to date with any changes or future improvements.
Can't recommend enough. (read more)
Written on: 24/04/2008 by JB101
Not the cheapest but good speeds attained coupled with UK based support that actually supports you and know what they are talking about!
Worth every penny - highly recommend Aquiss Broadband. (read more)
Written on: 13/02/2008
I moved from Virgin to Aquiss Broadband and my goodness what a difference. Unbelievable. Make no mistakes this company is awesome. (read more)
Written on: 06/02/2008
If you want a really good fast, reliable connection with a company who treat you like a person then I highly recommend giving Aquiss a shot. (read more)
Written on: 29/01/2008
A breath of fresh air to have such an easy transition from another provider (Aquiss Broadband), with a person at the end of the phone who knows what they are doing. Well done Aquiss. (read more)
Written on: 24/01/2008 by pontoon (1 review written)
I came to Aquiss after I was finally able to get away from the garbage that is Pipex Broadband, what a breath of fresh air, if you want to know what having ADSL is really like, go with Aquiss! You actually get what you pay for, they have very knowledge staff that are nothing like the robotic brain dead idiots you find at most providers, the speeds are excellent, I allegedly had 8meg with Pipex but it was more like 512, went over to Aquiss and BOOM what a difference I went from getting 150kb... (read more)
Written on: 16/07/2007 by ernman
Been with Aquiss Since last November and I have not been disappointed yet. (read more)
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