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Written on: 13/05/2016 by silverdame (1 review written)
Moved to Aquiss over 4 years ago since joining them I have regraded products as new speeds arrived now happily on FTTC. Service is great it just works when ever I need speed it is there, have to say speed is much better than my old VM connection at peak times. Never really had a fault any downtime was due to BT updating their systems or network. On the odd occasion I had to call support phones were answered quickly and professionally from UK staff. If I was promised a call back this happened… Read Full Review
Written on: 07/05/2016 by Andy182 (1 review written)
For the first few months of being with Aquiss the connection was excellent, with very high up/down speeds and really low latencies. This was the expected quality of service for having a 50pound family package. Aquiss makes it public that they prioritize business traffic during business hours. I found it fair, and found no issues with it during the first few months. However, after the first few months my connection started experiencing irregular periods of terrible quality. Download rates… Read Full Review
Written on: 19/08/2015 by judithdave.herdman (3 reviews written)
We had a dodgy start to our relationship, did Aquiss and I. For some reason, I could only get Facebook up on my Galaxy S3 smartphone, and couldn't connect any other device to my Fibre Optic for almost three days. All of us were absolutely baffled by the goings on, as my computer was pinging at their end, while I couldn't so much as load Google. This went on for a couple of days, and then at 2-3pm on the Saturday, everything worked like nothing had been wrong. It was the most puzzling thing… Read Full Review
Written on: 02/01/2014 by GeorgeDinmore (3 reviews written)
Hmm?! What to say? Let me start with the bad points, and get those out the way.... ....... ...... ....... Well, that was the bad points done with. Now onto the good points - actually scratch that, Great points. I'd admit that the prices are a tad high, compared to other providers. However, the price is extremely worth it. You get TOP NOTCH Customer Service. You get TOP NOTCH Support. You get TOP NOTCH Speeds (for your area, if not better). I have been with Aquiss, 12 months in March… Read Full Review
Written on: 10/05/2012 by Simonnnn1 (1 review written)
I live in a rural area with old lines and at least 2.5 miles from the exchange. BT could barely give me 1 meg, Eclipse 2.5 with frequent disconnects and throttling. Aquiss manages to provide me with a 7 meg down connection with no throttling ever and Piratebay isn't even blocked :D I pay maybe three times more for this service but its worth every penny. Finally I can use the internet as it was intended, play games with decent latency and stream HD videos with no buffering. The customer… Read Full Review
Written on: 01/12/2011 by crummock (1 review written)
Everyone complains when things go wrong so I think it's fair to pass on compliments when things go well. Now I've been an Aquiss customer for several years and have been very satisfied but not had much call to put there customer service to the test, until recently. The line into my current work place had become quite unstable and would suddenly alter SNR and resync at random. We put this down to the length of line and overhead cables and were sort of accepting that this was life with adsl… Read Full Review
Written on: 20/11/2011
Whether it's the quality of the connection, quality of customer / technical service, help with setting up - Aquiss is a top flight set up. This is more like an approach I would expect from a high ranking German organisation - build and run the service to a quality standard, not cutting corners to achieve a price limit that we see so much in the UK. I need a reliable and good performing ISP for my work, as well as personal use, and Aquiss simply delivers. I remember when I set it all up, they… Read Full Review
Written on: 17/08/2011
been with aquiss from day one, after my ISP went bust and I already left BT for another provider. martin sold his first package with confidentiality as he still does, he also is on the phone when you need support and actually remembers who you are, which in my case has never been hard, cos i have not made it easy on him, :-) for those in the uk that want a personal and good service well there really is no alternative, :-)… Read Full Review
Written on: 27/07/2011 by geewiz (1 review written)
I've been with Aquiss for a few years now and am extremely satisfied with them. The no-lengthy contract is a big plus for me after having endless hassles and demands for hidden charges by previous ISP's (BT, Telewest) when cancelling after shoddy service. I think that Aquiss show their confidence in the service they deliver by offering a month-on-month deal. I've not had a single outage or dropped connection and speeds are consistently good. The price might put some people off but for me it's… Read Full Review
Written on: 11/09/2010 by Doggies Retreat (2 reviews written)
Living in Shropshire I always presumed that I was never going to get a decent broadband speed regardless of the ISP. I have been with Orange since 2002 and all though the service was reasonable I have never been able to surf the net as one would have liked. After being saturated with all the online and TV propaganda from the likes of Virgin and BT etc I decided to at least try to see if more was available to me.
I came close to ordering with both BT and Virgin as most of the review sites… Read Full Review
Written on: 09/08/2010
This is the best ISP I have ever had. To setup it was a doddle, everyone person contacted was friendly and the service is fantastic. Aquiss offer complete dedication to customers and are openly honest about their packages. Absolutely fantastic and worth every penny. GO AQUISS!… Read Full Review
Written on: 20/12/2009
Can't say much when speeds are good, customer service good, reliablilty good. It just works. Recommended… Read Full Review
Written on: 15/10/2009 by fergus6 (7 reviews written)
When setting up your initial account with Aquiss, it asks you for your payment details, so I entered my business card details, expecting that the money would be automatically taken each month.
However I received an 'overdue account' e-mail!
So I e-mailed Aquiss to ask why, and I received a very abrupt e-mail back, which said:
"I've told you before on the phone and via email, that we don't take payments automatically. We work with an invoice based system. If our approach to accounting does… Read Full Review
Written on: 07/10/2009
I've been with Aquiss for a good 3 years now...possibly longer. Basically, I jumped off a sinking Pipex to go to a substantially more reliable Internet Service Provider.
From the whole time I've used this, I have had the occasional problems and queries...such as downtimes..but everyone gets those every now and then. Technical queries on settings/new hardware installations and whatnot.
I do get the odd problem here and there...but to be fair, e-mailing customer support has a brilliant… Read Full Review
Written on: 08/09/2009
Absolutely fantastic customer service. Aquiss Broadband really know what they are doing and there email response are very quick and friendly. Definetly great for someone who needs quick responses… Read Full Review
Written on: 07/09/2009
been with aquiss since december 2006
got no intention going any where else
i didnt know you could download at these speeds
customer service is great well it was the one and only time
i needed to phone them in nearly three years
i would highly recommend aquiss
always a good connection at 7-8mb… Read Full Review
Written on: 31/07/2009
Been with this firm for 8 months.Much better than virgin.Went down once for a short time. Aquiss Broadband customer service very good… Read Full Review
Written on: 13/07/2009 by ki77y (1 review written)
I have been an Aquiss Broadband customer over 12 months cannot fault them since my move from Virgin Media cable I have had faster speeds with more consistent speeds during peak times. Recently moved over to their new LLU platform since 21cn is a technical failure plus not set to arrive at my exchange until sometime in 2011.
This connection has out performed BT's IP stream with no speed or connection issues, I would recommend Aquiss to anyone. Support is UK based all emails I have sent have… Read Full Review
Written on: 28/02/2009
Been with Aquiss quite some time now and cannot see me moving. Great connection speeds - you got a problem, it's sorted - kept well up to date with everything - small company so you get to know them!
I cannot rate them highly enough :) … Read Full Review
As rated by our community of reviewers
" Buyer Beware " Read More
" Getting through to the call centre is an absolute NIGHTMARE. ! I wo... " Read More
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" Better than the other reviews suggest " Read More