Kuchenhaus Kitchens Reviews

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Latest Reviews

“Cooker incorrectly and dangerously installed, with...”

★☆☆☆☆

written by elflove1 on 16/07/2017

Cooker incorrectly and dangerously installed, with exposed wiring; worktop incorrectly cut and fitted; dishwasher incorrectly fitted; cooker hood never worked because the hob was not installed beneath it. Paid extra for bespoke doors that didn't fit. Despite the Kutchenhaus promise of a team of expert installers, only one fitter turned up - and only when he felt like it. When we complained, installation manager was rude and aggressive, and actually threatened to "come round and sort out" my elderly mother. When we told him that we had approached trade descriptions and the ombudsman, he replied, "Toothless tigers!" He was right. We got no help there, either. Neither did we get any help from Hitachi Capital, who were meant to be safeguarding our purchase. As punishment for complaining, Kutchenhaus NEVER finished our kitchen, despite being paid in full. Head Office never responded to our complaints. Eventually, we had to bring in an outside contractor to complete our kitchen. He said that the whole thing needed ripping out and re-starting. After Kutchenaus abandoned us, numerous other issues arose, the most serious of which resulted in an investigation by the water board due to suspected water poisoning. This turned out to be dishwasher water flowing back into our cold water pipes, burning our mouths and throats. After our nightmare experience, I implore everyone to give Kutchenhaus a wide berth.

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“Appalling service .THEY COULDN'T CARE LESS. ”

★☆☆☆☆

written by Tammydog on 08/05/2017

Still waiting for kitchen to be finished . Started March 2007! Many parts missing or in correctly measured. No one interested in dealing with the problems until we spoke to manager at Trafford Centre. Even then our communications largely ignored, This company has no interest in customer service. They want your money straight away and then don't care. We have been hugely inconvenienced by their inefficiency and incompetence. Have nothing to do with this company.

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Elflove1's Response to Tammydog's Review

Written on: 16/07/2017

Same here. The installation manager was rude and aggressive, and when we threatened to go to trade descriptions and the ombudsman, his reply was, "Toothless tigers!" And he was right. We got no help there, either. Neither did we get any help from Hitachi Capital, who were meant to be safeguarding our purchase. As punishment for complaining, Kutchenhaus NEVER finished our kitchen, despite being paid in full. We had to bring in an outside contractor to complete it. He said that he had never seen a kitchen so badly planned and fitted. This, too, was in 2007. Quite apart from anything else, the furniture itself has not stood up to wear and tear. Avoid this company at all costs!

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“Appalling!”

★☆☆☆☆

written by ElsieSanchez183 on 17/02/2017

We ordered our kitchen in September on the basis it would be completed by Christmas. Very helpful to start with but as soon as they had our cash that's when it started to fall apart! The kid they employed to design the kitchen ordered the wrong parts and this pushed the whole fitting back by weeks! The mistakes were only spotted when we went in to check and he didn't even remember us! Kitchen was being fitted Christmas week and we were only given notice a week or two prior; mad rush to then sort out electrician, decorator etc. Spoke to customer services during this time and they were about as helpful as a dead slug. The customer service chap was rude, impolite and didn't care! I ended up calling the Ops Director as we were then told it would be after Christmas (after ripping out our own kitchen!) He was helpful to a degree but had since vanished. Kitchen arrived and lots of things were missing: bin, lights we ordered were wrong etc. I called to complain and was promised x, y and z. The promises failed to materialise. The kid who designed the kitchen got all the measurements wrong so it cost us a lot of time fitting the kitchen with things missing and lots of snags; only reason it got sorted was because of the amazing fitters (who seem to get constant grief from unhappy clients). Roll on a few months later and guess what? Still missing items, kitchen still not complete and I still haven't had a call from anyone at Kutchenhaus even leaving messages, e mailing etc. They keep ordering the wrong things and replacements and then promise they have ordered things and blatantly haven't! The place is an absolute joke. They don't care about the customer. They care about the cash and I'm not holding my breath for my kitchen to be finished by Summer! I'd avoid them completely and if I had a choice I'd have gone elsewhere. They only care about your money, appalling customer services and an Operations Director that isn't interested at all. We have chased and chased and chased various people but still nothing! I'd look elsewhere if you're looking for a kitchen. Product is nice but expensive but the upset they have caused outweighs everything! If you're from Manchester or local to the North West I'd avoid Kutchenhaus at the Trafford Centre! Absolute jokers!

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“Best kitchen on the market. In our opinion.”

★★★★★

written by on 03/06/2015

Had numerous kitchens fitted over the years, in various properties. Just had one fitted by Kuchenhaus Kitchens, superb quality and detail by their fitters, and the work surfaces are extremely hard to damage, and look superb The equipment fitted is top draw and the planning service was a great help and gave us great help in choosing our design. We had a small issue with one door which was resolved to our satisfaction, we would recommend this company to our family and friends.

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“GREAT DESIGN, NO PRESSURE SELL, GREAT CHOICE, ALL CAME...”

★★★★★

written by AnnabellaMcGee on 13/02/2015

GREAT DESIGN, NO PRESSURE SELL, GREAT CHOICE, ALL CAME AND EASY TO INSTALL, ONLY ONE SMALL ISSUE WAS THE TIME TO ARRIVE - 6 WEEKS OVER ALL VERY PLEASED WITH THE PRICE AND THE QUALITY IS SPOT ON!

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“NOT AN EXPERIENCE I WOULD LIKE AGAIN”

★☆☆☆☆

written by on 04/11/2014

1st chapter of the bad experience of purchasing a kitchen from the York branch. 1. They lure you into the fancy showroom and promise you this and that. 2. They then design a kitchen - which costs an arm and a leg; which then suddenly drops to the budget you have had in mind. WOW! You say. 3. They have hooked you. They proceed to say a manufacturing slot has been reserved and ask for a deposit for the surveyor [fitter] to measure. Be aware that at this stage you are not told that there is a charge for this visit. 4. You get reminder calls if you have not paid the deposit - disguised as trying to arrange an appointment for the surveyor. 5. Everyone at the showroom is absolutely sugar and spice; returning your calls and answering any queries you may have. 6. You get more calls after the surveyor has been to return to the showroom to finalise the design, etc. etc. 7. Be prepared for a shock as when you return to go through the design etc. etc. the price of your new kitchen has risen significantly! TO BE CONTINUED

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“Soon to be finished”

★★★★☆

written by Wexstwood on 13/11/2013

My new shiny red kitchen looks fabulous, the design has come together exactly as we imagined & the quality really shows. Pantry cupboard works extremely well installed by professionals, a big thanks to the team. Just a few minor details to be finished but it certainly is a show off kitchen. Thanks Hull branch.

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“Design and Install of new Kitchen”

★★★★☆

written by adtaylo on 23/06/2013

After being let down from previous builder/installer of kitchen (blessing in disguise we have come to learn), we approached kutchenhuas to install, and it was the best decision we made. We are still in the middle of install - ***update of review when finished**** but for now the customer service and attention from the team is fantastic compared to other companies we had been dealing with. We have been dealing with staff from the Sutton Coalfield store. Great service - we popped in after we made the decisions on purchasing kitchen as we wanted to change mind on colour and they were very patient and spent a few hours helping us - real personalised service!!! We have also been working with someone from the installs team - again fantastic sorting out the logistics and giving advice, great all round service. As mentioned still in middle of install waiting for corian worktops to be templated, but quality of install from the team is BRILLIANT...we have a few minor snags from the install to mention, but have the confidence that these will be rectified. We would wholly recommend the whole process from our experience Andy, Helen and little Grace - Redditch Worcestershire

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“Quality kitchen, well installed !”

★★★★☆

written by Wellington518 on 28/05/2013

When my husband and I first walked past the Kuchenhaus store we loved the look of the kitchens on display, but never thought we could afford one. We first went into the store to get some ideas for what we could do to our existing kitchen, and were pleasantly surprised at the great deals available. We sat down with one of the designers and came up with a perfect solution for our limited space, which gave us everything we needed. The design experience was a pleasure, and we were able to get to a price that worked for our budget, without compromising on quality or toys. The leadtime extended out a little longer than expected, but it was worth waiting for in the end. The Installation crew were great guys, who worked hard from the minute they got in. The quality of the workmanship was first class. There was only one minor issue with a slight leak on the waste pipe, but that was addressed very quickly. Would highly recommend Kuchenhaus - first class !! Mrs Wellington, Staffordshire

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“A new kitchen!”

★★★★★

written by PGAMBLE on 14/12/2012

I recently had a kitchen desiigned by the team at Hull Kutchenhaus. I am delighted with the product, and the attention to detail. I was impressed with the service and help given me by the Manager, Vicky. I now have a kitchen I enjoy!!

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“Practicality with Awesome Style”

★★★★★

written by SparklyWorktop on 12/08/2012

Choosing a kitchen that is right for you can be one of the most difficult times. Going to Kuchenhaus Glasgow was one of the best things we did. On our first visit we were welcomed and given time to browse. We were introduced to Caroline who would advise us and take us through the steps of planning our dream kitchen at no time did we feel pressured and decided that Kuchenhaus Glasgow were the team for us. From planning to installation we received superb service and advice. The quality,design and workmanship has left us with our dream kitchen and a wonderful experience. We thank Paul and his team for all their hard work and always keeping us informed of what was happening all timescales were met which was very important to us.

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“Great Kitchen Units, Dreadful Customer Service”

★☆☆☆☆

written by silverpike on 01/05/2012

We had our kitchen fitted February 2010 and it's still not finished. We had problems with low level corner joints were two diffierent coloured units joined at a corner. We've had 4 replcement panels sent yet no-one has come to fit them. The plinths were fitted with double sided sellotape. The soft closers were fitted badly, retrospectively. The fitter never came back to finish off. It is impossible to get hold of anyone at Kuchenhaus, their web site does not have any contact info, except if you want a free quote. Have written dozens of emails, made calls and written several letters. Result = NOTHING. They employ random 'project managers', ours had no prior experience and by then the friendly helpful salesman, didn't want to know. After spending a small fortune for my dream kitchen am thoroughly disappointed.

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Fifegirl's Response to silverpike's Review

Written on: 18/05/2012

Showroom very impressive, beautiful kitchens but designer aloof and rude when we said our budget was ten thousand pounds. Our kitchen is small so we expected to buy a kitchen for that price. Looking at these reviews think we had a lucky escape! Thank you.

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“Very happy customer.”

★★★★★

written by on 19/03/2012

We are absolutely delighted with our fabulous new kitchen. We have a small awkwardly shaped kitchen, which we needed to make the best use of all available space. We thought Kuchenhaus Kitchens would be way out of our price range, but, although slightly more expensive than we initially wanted to spend, the quality is way above the other companies we looked at, and we are so glad we spent that little bit more. There are also the little finishing touches you do not get with other companies that just make it look so classy. Caroline at the York store listened carefully to our requirements, making suggestions we had not thought of, and designed us a lovely kitchen, which fits perfectly in the oddly shaped room, making it look so much bigger and giving us more storage space than we thought possible. I've read the other reviews and can honestly say we have had no problems, the staff at York were always very friendly and helpful when we popped in. Yes, we did have to wait a while for the kitchen to be delivered, but we knew this when we ordered it. It is a quality product, which is made to order, so we were happy with the delivery timescale we were given. When the kitchen was delivered, nothing was missing, which is the experience we have had in the past with out companies. We are very happy with our kitchen, and have had many comments on how lovely it is. We can highly recommend Kuchenhaus kitchens.

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“What a let down”

★★☆☆☆

written by rbeighton on 08/02/2012

Expected a high standard of both product, fitting and customer care. the company has failed on 2 out of the three points- the first one been as expected from german manufacturing the only one that has lived up to expectations. We have now waited 11 days for someone to contact us about a socket off the wall- as yet not one has made contact. The fitter was doing it his way and no other - sorry customer opinion does count and the finishing is not as good as he has led us to believe. Shame the company does not have a customer service contact on their web site but this may be the reason as the customer appears to have been forgotten. Overall the brand has let us down still waiting for contact................... I would not be recommending this company to anyone. r beighton

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“The only company who made an effort”

★★★★☆

written by ColinReed on 19/01/2012

After many months of looking at other companies and slow response to requests for ideas and options we found Kutchenhaus. In three visits to the store in Manchester we had the plan for the kitchen we wanted, the salesman was enthusiastic and used design software which provided choices and changes as you waited. The time between costing and site survey was also not long. Once the design was finalised and the kitchen ordered it arrived on schedule (although there was an 8 week manufacturing wait) along with the fitter. The kitchen fitter, electricians and plasterers were all polite, professional and their work ethic and standards were very good resulting in the kitchen been ready for use before Christmas as promised, apart from the glass splash-backs. The company assigned to do the splash-backs apparently let Kutchenhaus down. Kutchenhaus installations quickly organised another contractor and the job was completed 4 weeks later due to the end of the year holiday period. But in fact there was no way the splash-backs could measured and manufactured before the rest of the kitchen was fitted, the one thing we were not made aware of. In conclusion we are very pleased with the end result and would recommend Kutchenhaus. The experience was certainly not as prolonged or stressful as that of friends who have used other companies.

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“I expected more from a German Kitchen Manufacturer”

★★☆☆☆

written by StarNaylor on 18/01/2012

The planning of the new kitchen from Kutchenhaus was exciting and filled me with confidence. two or three trips to Manchester resulted in a dream kitchen being designed and ordered. The Kutchenhaus fitters whilst proficient were arrogant and miserable, the area surveyor / manager was worse and didn't care one jot about the fact that doors were not aligned, bins didn't fit, extractor was not fitted. After complaining about leaks, freezer not working I'm still very disappointed that no one has replied to my two complaints to Kutchenhaus. A near disaster occurred when my CDA Glass Gas hob exploded on 23rd December and in spite of a replacement to tide me over for Christmas I still have not received any comments on my complaint. I feel Kutchenhaus is great at the design but falls far too short on service and customer care. I would have liked to know before I made the purchase that the kitchen would be left unfinished with many faults and no one taking responsibility. Unless they pull something big out of the bag I think the whole experience fills me with extreme disappointment. CDA are even worse as they have responded to my complaint by accusing me of impact damage on a glass hob that was used less than five times. They keep me waiting to let me know when or if they will replace the faulty goods.

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“Quality you expect from German engineering”

★★★★★

written by on 10/10/2011

We bought our kitchen from the Chester branch and our kitchen has now been installed for 12 months and we are really really pleased with our kitchen. In honesty, I never expected to buy a kitchen when I first went to the store. I thought it would be too expensive and I would be able to find the same for less elsewhere. However, I was blown away by the fantastic quality and some of the items are unique to Kitchenhaus. We have a fairly small kitchen area and investing in something that would stand the test of time in terms of quality and style. We did decide to spend a bit more with Kitchenhaus and have the kitchen fitted by our own fitter. Everything arrived on time as expected. Our worktop had been pre-cut to our requirements and our fitted had everything in place and operational within a day and a half. Amazing. As mentioned the kitchen has been in place now for 12 months and it brilliant. It has changed the way we live and interact as a family, and we love it. I would have no doubts in recommending the quality and service of this company.

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“DONT TOUCH WITH A BARGE POLE”

★☆☆☆☆

written by on 13/08/2011

I bought a kitchen from these and I have had nothing but trouble with it, sockets hanging out of walls that are live and I have young children in the house, part missing or damaged when they were delivered. Waiting weeks and weeks and weeks for delivery of items. Fitters who are simply not interested and only work half days and leave you with out even a basic kitchen facilities without a care in the world This company left me in lurch, they left me with a badly leaking radiator that has damaged my floor. I have had to make a total nuisance of myself to get any sort of response from the company at all. In my opinion dont trust them.

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Guest's Comment

Written on: 15/08/2011

You have my sympathy - Kutchenhaus is a truly awful company. It is now 8 weeks since the delivery of the kitchen was due to take place - I wrote a review on here but it has been taken off - funny that - yet a revieew giving them 5 stars keeps appearing - someone is fiddling this site!

For what its worth, I am still waiting to have some parts being delivered and the customer service stinks - just like KutchenStink!

If you haven't yet ordered a kitchen - save yourself a LOT of stress and avoid this company.

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“The service you will receive at the point of order...”

★☆☆☆☆

written by on 17/01/2011

The service you will receive at the point of order will be fine. The real problems will begin at the point of installation. In our case, the surveyor's measurements were inaccurate which sets off in motion a whole multitude of problems when the kitchen actually arrives. The installations manager is extremely unhelpful and will NEVER return phone calls. We have been without a kitchen for 6 weeks with no end in sight. You pay for an installation service which is poor; you are told one thing at the showroom in terms of what is included and at the point of installation, this transpires not to be the case. Appalling conduct by the installations department. Not to be recommeded.

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“Both my wife and I are thrilled with our new kitchen....”

★★★★★

written by Tony Baker on 08/01/2011

Both my wife and I are thrilled with our new kitchen. Excellent quality all round. The staff at the Sutton coldfield branch were great. Jay is a first class designer and helped us achieve a dream kitchen. Any problems we had with installation were dealt with swiftly and professionally. We would recommend this company and their product to anyone. I am a plumber and I fitted it myself. There is no doubt in my mind that the quality is first class.
Tony Baker, Petersfield.

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