The Asian Cookshop Reviews - www.theasiancookshop.co.uk

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★★★★☆
4.1 / 5
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  • Value For Money

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The Asian Cookshop www.theasiancookshop.co.uk

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Latest Reviews

★★★★★

“Shipped to France – very happy!”

Written on: 02/06/2014 by curryinfrance (1 review written)

Having found an online shop with a good range of products, who were able to delivery to FRANCE was a relief! Easy site to navigate with additional info, such as recipes that may interest you. My 20kg order qualified for a discount, which basically meant that my delivery cost was £5.99 – pretty good I thought. Overall prices were fair and some special offers, but most importantly was the ability to get everything I needed at once. I was also pleased with the quick communication after the… Read Full Review

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★★★★★

“Excellent choice and service”

Written on: 16/05/2014 by Smithmz1955 (1 review written)

As a first time customer I was impressed with the choice on offer on your website and very satisfied with the express delivery and delivery notifications. Will definitely be shopping with you again!… Read Full Review

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★★★★★

“Really good resource for those of us out in the sticks!”

Written on: 08/05/2014 by Praterdb267 (1 review written)

I was really pleased to find some ingredients that I have had difficulty getting hold of in the west country. I went on a bit of a spending spree but the prices are reasonable, Delivery was only 48 hours after my order, and everything was well packaged, but using waste cardboard and paper as well as bubble wrap round the bottles. Happy. Will definitely order again… Read Full Review

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★★★★★

“Ace for expats!!”

Written on: 26/04/2014 by spacebetween (1 review written)

Living in the south of france - there is a range of ingredients - but not enough - so delighted to find a company who have delivered all sorts to us very quickly - pretty inexpensively - and from East Anglia - well done guys - I look forward to playing with it all!!… Read Full Review

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★★★★★

“Fantastic people to deal with if you like Asian food.”

Written on: 24/03/2014

I have just had an order delivered, very well packed, and delivered on time. Wonderful system where you can track your parcel online to within 15 min of them knocking on your door. Well done Asian Cookshop, I will be shopping with you again… Read Full Review

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★★★★★

“Excellent After Sales Service”

Written on: 14/03/2014 by tinasmith01 (3 reviews written)

Big thankyou to the asian cookshop for sorting out the problem with my grinder, I have had very bad experiences from other online grocery shops that don't follow basic distance selling regulations, let alone offer any kind of advice or after sales service. You have restored my faith in online shopping as I had stopped buying online and would rather go out shopping. Most people at my slimming club recommended you as a good, reliable service, so I must thank them as well. Keep up the good work… Read Full Review

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★☆☆☆☆

“Buyer Beware. Avoid! ”

Written on: 09/03/2014 by Brownku1988 (1 review written)

My first order from the Asian Cookshop arrived well packaged but with two badly dented cans. Clearly they had been packed in this condition - there was no way it could have occured in transit. I emailed & they replied saying that according to their Terms & conditions I had to accept this & they would do nothing to rectify the situation. I read the terms & conditions which are absurd & have been concocted in order to try & convince customers that they have agreed to forego their consumer rights… Read Full Review

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★★★★★

“SUPER SERVICE! ”

Written on: 04/03/2014 by xenamills (4 reviews written)

First of all, may I thank the Asian Cookshop for the excellent service received again and again. From their first rate customer service, through to actual delivery - superb! Began using them xmas 2006 and use them every 2 weeks or month. I always get quick replies to my emails and questions and delivery has always been within a couple of days if not next day! Have recommended to everyone I know, I must commend their attention to detail like protection for glass jars and reinforced packing. At… Read Full Review

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★☆☆☆☆

“Truly awful customer service”

Written on: 25/02/2014 by rmcqua (1 review written)

My first time buying from this company, and my last. One of the more expensive items was missing from my order. Sent several emails, which apparently replied to their delivery agent! They claimed not received. When I re-sent to their 'proper' email address they claimed I had exceeded their time-scale for reporting missing items. What an outfit! Beware!… Read Full Review

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★★★★★

“Delighted with 'u Cook' curry kits.”

Written on: 13/02/2014 by MichaelPeach (1 review written)

Having discovered 'The Asian cookshop' website by accident I decided to give the 'U Cook' curry kits a try and ordered Dhansak, Madras and Rogan Josh. I was delighted with the prompt efficient dispatch and delivery of the kits. Having used all three I can say that the quality and flavour of all of them were outstanding the only problem I have is in deciding which is my favourite. Each of them had a distinct and authentic flavour which was far better than any results I have had when trying to… Read Full Review

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★☆☆☆☆

“Disgraceful after sales behaviour”

Written on: 02/02/2014 by complexity (1 review written)

Bought a couple of non-food products which were the wrong size and took a while (although and paid for express delivery) - over a week and a half to arrive. Wrote 3 emails to them regarding return procedures and have heard nothing from them. These items would be wasted expense if I could not return them so I want anyone thinking of purchasing from this company to be cautious. Worst company I have dealt with regarding communication, returns policy and aspects of trustworthiness… Read Full Review

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★★★★★

“how good is this website?....it's amazing!”

Written on: 27/01/2014 by AmandaJDye (1 review written)

The whole process of ordering was so simple, ordered on Friday and with 2nd class post my order arrived before 9am Monday morning!! excellent service. top notch communication from the Asian cook shop to tell me who was delivering the package and giving me options for alternative days and the option to have it delivered to a neighbour. delivery was right on time and the parcel was very well packaged....the delivery man even checked that I could manage the parcel okay as it was heavy…such a… Read Full Review

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★★★★★

“Glorious food emporium!”

Written on: 16/01/2014 by Pulsegirl (1 review written)

What a find! I could not find dried limes locally and found them on The Asian Cookshop's site on a web search. I received my order within a couple of days. The goods were very reasonably priced and well packaged, online ordering was very easy and I was kept informed of my order's progress. I am extremely impressed with the quality of the items and the service I received. There is a huge array of spices and other ingredients available and the recipes and tips on the website are inspirational!… Read Full Review

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Wales3743's Response to Pulsegirl's Review

Written on: 02/02/2014

Rubbish. Worst company I have to deal with. They ignore emails sent to them. Their after sales service is abysmal.

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Pulsegirl's reply to Wales3743's Comment

Written on: 02/02/2014

How dare you say my comment is rubbish! I am reviewing the company from my personal experience and this is completely accurate. You were probably downright rude in your communication with them as well.

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★★★★★

“amazing ”

Written on: 09/01/2014 by jackynabs (2 reviews written)

I ordered a few items from this shop last time and the service was superb i was really pleased, this time i ordered some of the gift boxes as a present for my partner Again the whole process was very good the website is very helpful and easy to use and when the parcel arrived it was very well packed My partner really enjoyed the Christmas present as they love experimenting with different foods We will be back for more keep it up… Read Full Review

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★☆☆☆☆

“Appalling Customer Service”

Written on: 02/01/2014 by mikejking (1 review written)

I needed a last minute Xmas gift on 21/12/13 & wanted to purchase some spice tins. I found what I was looking for & that a 2 dash, express delivery service was available. This meant I'd get the product on 24/12/13 so I went ahead & purchased it. I got an e-mail acknowledging the order was successful. Eventually received the item on 30/12/13 by which time Xmas was long gone. Company ignored several e-mails before eventually agreeing to a refund - if I send tins back at my expense. My advice… Read Full Review

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Wales3743's Response to mikejking's Review

Written on: 02/02/2014

I do agree with you. I bought a fair amount of ingredients from them. About one third did not arrive and I was not able to get any response to my queries. Very recently, through desperation I had to buy a couple of non food item from them. The description was not totally accurate so I wanted to return them. So far I have yet to hear from them how I could return the products. Any ideas how we could get through to the consumer agencies to report the malpractice?

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★★★★★

“My Jewel in the crown”

Written on: 17/12/2013 by KeithBateman (1 review written)

Unfortunately where I live there are no "decent" spice shops. After searching the net I came across The Asian Cookshop. What a gem of a find, Everything you could possibly need for home curry making. Website is easy to navigate and prices are a lot cheaper than most stores. I've placed two orders (definitely a third when I run out) and both have arrived well packed and on time. The courier they use is very good too, just click the link in your order email and you can track the delivery right to… Read Full Review

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★★★★★

“a great online shop ”

Written on: 07/12/2013 by jackyhaynes (5 reviews written)

I am very happy with the service and goods provided by the asian cookshop the goods arrived safely well packed and on time this is the second order placed and both have been perfect so glad to have found this quality site Cooking is something i am very passionate about it is hard finding the ingredients where i live so this site is a jewel the products are excellent and well priced i will certainly (and have) recommend this site to my friends and family Good work fellas keep it up… Read Full Review

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★★★★★

“Great Service and Choice”

Written on: 05/12/2013 by ShirleyGrovesxbattisford (1 review written)

The customer service and variety of goods are brilliant also the prices are competitive. The delivery company used also were brilliant the parcel arrived exactly when they said.Everything I ordered was in perfect condition because it had been packed very carefully. I am so pleased And will certainly tell all my friends and family about this brilliant shop and I will certainly shop there again and again. … Read Full Review

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★★★★★

“Excellent service”

Written on: 04/12/2013 by magalimautino (1 review written)

This was the first time I bought from this website. I was looking for Indian beauty herbs and I was about to buy them from the spices of India website but then I read a comment on YouTube where they were suggesting the Asian cookshop instead because cheaper. So I had a look and I found everything I needed. I decided then to place an order with them and, even if I selected the option to wait until every purchased item was in stock, the package arrived after 3 working days. I also sent to them an… Read Full Review

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★★★★★

“The Asian Cookshop”

Written on: 04/12/2013 by Welshspicelover (1 review written)

If you want ingredients for Rick Steins Indian recipes this is the place as a special page on website most helpful. I have bought goods from them on 2 or 3 occasions and my experience has been very good. The goods have always been packed very well with special consideration given to the fresh veggies & fruit so they do not get damaged. Any glass packaging is well protected with bubble wrap . Delivery has always been very good. Communication has been excellent informing me when delivery will… Read Full Review

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