Written on: 21/05/2013 by carm3
awful company! Repossessed my car with no default warning. said payments hadnt came out for 2 months and i said why because we had set up a new direct debit with a new bank and they had taken first payment. i told them there were funds to pay for it and why did they not take the money out. they said it was my responsibility to make sure the payments came out. so i said surely when i phone up and ask to set up a new direct debit the person on the phone should have followed through. they took... (read more)
Written on: 15/03/2013
phoned moneyway today to ask if i was in credit as we have cut our utility bills back to the bone i was told that i was in debt to them for 385 pounds we make a point of paying them on a monday every week where this debt has come from is a complete mystery money way money rip off more like they cant even be bothered to send envelopes half the time stay away folks pay yur own bills and dont encourage legalised muggers like money way they absolutely stink (read more)
Written on: 24/11/2011 by 1234sian
I have been with Moneyway for about 10 years now. I have always been rather forgetful and had a tendency to get behind with bills at times without realising it. This service is a god send. I am always paying them late and having to catch up because of one thing and another - as is always the case with children needing something different each week for school etc. I have never been treated badly by Moneyway because of my disorganised payments. As long as they get what I'm supposed to pay... (read more)
Written on: 07/04/2011
I have been with Moneyway for about 8 years. At first I couldn't fault them, service was brilliant. As someone who gets easily confuddled with paying bills on time, they were a great help.
I didn't know however that I was paying into a redundancy insurance policy until it appeared on my statement two years back. I didn't even know what I was paying to use their service. Neither item was listed.
As it happened, I did need to use the insurance policy. However, as I intended to claim income... (read more)
Written on: 07/07/2010
Once a good idea when the internet was not around, but now it's far easier to control your own finances on-line.
Expensive privilege and I have found their payment protection policy is poor,45 days before you can claim then wait another month for payment. 2 1/2 months is a long time without cover and you still need to find those payments! that's some peace of mind (NOT) Need to prove & supply more in depth details for job searching than both my mortgage & Job centre combined.
Their policy... (read more)
Written on: 19/04/2010
excellent service i have had my account for the last 11 years, i have never had a problem, staff always polite friendly and helpful( a rareity of call centres these days !). one call to them and everything gets sorted asap. would highly reccomend.. and have done. (read more)
Written on: 16/02/2010
I have used Secure Homes for 10 years now and I can honestly say, Thank God for them!! They have been fantastic at not only keeping all of my bills in order, but in times of trouble, they have always been there to help.
If you do anything today....... give them a call, and they will give you peace of mind!!
Nicky Edwards Coventry (read more)
Written on: 12/01/2010
I was told that theyre closed on 23rd Jan because staff are attending the company's Annual Conference.
I have since found out that the staff are going to Disneyland Paris for the weekend, and there is no conference!
So why are they lieing to the customers?
What else do they lie about I wonder?
Written on: 07/11/2009
Wrote to moneyway 6 months ago to give notice to close my account. Have been in regular contact since. Account close a few days ago. 1st letter i recieve is a demand for money with a sentence threatening debt collection action. I have no idea where the balance has come from as i pay regularly to them by direct debit and this has never been mentioned and no statement has been sent. This has completely changed my opinion of them and I will never recommend them to anyone. (read more)
Written on: 18/09/2009 by evethere (1 review written)
I Have been with money way(formally secure homes) for 3 yrs,i have piece of mind and no worrys about the bills falling on the door mat each month,i pay money way by card at the local post office once a fortnight,what do i like about money way ? i like the fact that i can always count on them . (read more)
Written on: 17/08/2009
I've been a Moneyway Onebill account holder for over 10 years, service just gets worse and worse. They stopped paying my bills as a payment had been misplaced. I had to contact all my direct debit providers and ask them to represent. Had charges from some companies which Onebill would not take responsibility for even though they admitted putting my money in wrong place. (read more)
Written on: 18/07/2009 by lou0711
I have used Moneyway formerly secure homes one bill account to pay my bills for the past 10 years after recently requesting a statement realised that the charges and payment protection were much more than i thought.During these difficult times we are trying to save money anywhere we can.
We decided to close the one bill account and sort it out ourselves and found that they charged us 6 MONTHS MANAGEMENT FEE TO CLOSE THE ACCOUNT.This was £110. I found this extortionate.I don't know where i... (read more)
Written on: 24/03/2009 by weezyann (1 review written)
i've had several lovely holidays with what was secure homes over a couple of years it was perfect 4 me as a working 1 parent, it meant my chldren and i could have a holiday without me having to struggle to save, it was simple went the travel agents, found a holiday, called secure homes to authorize it, packed and went, paid every week when i came home no problems when that was paid booked and went again. we loved it we'd gone without a holiday for 10 yrs prior 2 this.
now the bad news this... (read more)
Written on: 08/02/2009 by mickiete (1 review written)
Been with Moneyway OneBill for 10 years and very pleased with there service. I do not have to think about any bills coming in anymore and have I got the money to pay it No more bills turning up that I had forgotton about. And to add or remove a bill requires one phone call. GREAT SERVICE. (read more)
Written on: 11/01/2009 by LadyCrimsyn1986 (4 reviews written)
They never ever bothered paying my T.V Licence even though i sent them every bill as i was advised to, ended up with red letters and court threats from T.V Licence. I had to pay them myself which was costing me more money. Never explained to my satisfaction why they weren't paying it. I told them to take the t.v licence bill of my Moneyway account and they charged me £1 to do so! l also had problems with Water bill payments because of them, nearly getting me into big trouble yet again. I... (read more)
Written on: 22/06/2008 by skenny (1 review written)
Well was a moneyway (secure homes) customer for years have just cancelled everything they pay for me, Reason? They did not pay my council tax, for what reason? They could not explain, I had court summons and bailiff letters! Due to them, they would not explain or sort........ poor poor service. (read more)
Written on: 15/05/2008
I am closing my account with moneyway as the customer service is poor, I can no longer pay at my local branch where there were very friendly staff which are no longer going to be there. What happened to this human touch brand that they mentioned? (read more)
Written on: 11/07/2007 by JimmyD157
OneBill seems to be working really well for me. I'm not bad at managing my finances but I did need a little help to get them paid on time. So far my account is be doing what I needs it to! I'd advise it to other people, I've been very impressed so far. (read more)
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