Moneyway OneBill Reviews

Moneyabuse's Response to 473953_lou0711's Review

Written on: 30/08/2012

I have been with Moneyway and have just about had enough of their mismanagement of my account over the years. They charge you a management fee and don't put the charges on your monthly statements. They don't reimburse your money if you over pay but as soon as there is a shortfall on your account they soon let you know about it! I also think they should send customers detailed monthly or annual statements just like a bank and building society,

I recently decided to pay my mortgage myself and they refunded the July payment as this was going to be paid out as the August mortgage payment (they always pay bills in advance of the due dates). However I expected to amend te direct debit for the August payment to half of what I normally pay to exclude the August mortgage payment and was surprised to find that they had called for the full amount from the bank which included the August mortgage payment (Confused?). I complained that if the July payment had already been paid by them and I was going to pay my mortgage from August, why the money was taken? I said I would be complaining to the FOS.

I have just checked with my bank today to see if they had taken the right amount for my new monthly payment level and it appeared they had not taken any money for this month so I called tbem to be told that they had refunded the mortgage money back into my account on 10 August which I do not know anything about. After phoning Moneyway they explained that the money was put back and a letter was sent but I did not get it. My new payment is now due on 1st September at the new payment level. I will certainly be keeping a closer eye on them from now on as they have caused me a lot of stress.