time warner cable reviews | Watch This Item.

Average Ratings
Customer Service2.2/10 Based on 9 ratings
Features2.6/10 Based on 14 ratings
Value for Money1.6/10
Reviewer Rating1.8/10
Overall Rating1.7/10 Based on 25 ratings
13% Recommended3 out of 23 Reviews
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23 Review Centre Time Warner Cable Reviews

  • Full review by
    Guest.
    on 5th May 2009


    User Rating : 0
    Respect : 0

    Time Warner Cable customer service is a nightmare and no one knows what they are doing. We had 14 people come over to our apt to fix the internet, it took about 7 months of phone calls and headaches before the problem was mostly resolved. We had to pay for the seven months of service, even though the internet wasn't working. My sister and I had to spend 2 hours talking to someone before they decided to give us only 3 months of it free. the problems continued... and they changed the bill from $40 a month to $70 without letting us know first. I will never use them again!!
    Guest's review and ratings     | 104 words

  • Review by
    Guest.
    on 8th Nov 2008


    User Rating : 2
    Respect : 0

    Switched to Direct Tv and so far picture is awesome compared to Time Warner. DTV service is overall better and cheaper. Expensive, I had picture quality problems(especially with HD channels)
    Guest's full review     | 31 words

  • Review by
    danzat
    on 26th Oct 2008


    User Rating : 0
    Respect : 0

    I ordered service and they will come to install phone, cable and TV in 14 days. They charged me on the day of ordering the service, before even having the installation. It sound to me unfair to pay more than 2 weeks before I even had the service. Other providers are usually charging at the end of the month of service. From the beginning, even before having service- it seems to be an unfair business done by Time Warner.
    danzat's full review     | 77 words

  • Review by
    Guest.
    on 30th Sep 2008


    User Rating : 0
    Respect : 0

    We were forced to use Time Warner because they have a monopoly over the location where our business is - I can see why they would want a monopoly because it is the only way that anyone would ever use them. It took 4 installations to install something that should have taken 1. Customer service regularly hangs up on customers "accidentally". A customer service worker just told us today on the phone that while he is telling us that he is 'taking notes' and will get back to us to rectify a bill. ...
    Guest's full review     | 161 words

  • Review by
    Guest.
    on 23rd Aug 2008


    User Rating : 1
    Respect : 0

    I would have switched to Verizon, but they did not offer the internet service in my area. They overcharged us, they give you "free" packages then charge you without notice when the promotion is over rather than canceling or informing me, they schedule cable box pick up and did not show up then charged us, and they sent credit collection agencies after us without even sending us a bill! Their customer service is horrible too! They didn't even realize that they sent us a phone modem instead of one ...
    Guest's full review     | 115 words

  • Review by
    Guest.
    on 7th Aug 2008


    User Rating : 9
    Respect : 0

    I ' ve been with Timer Warner Road Runner for 10 years. The service has been great. Recently I added phone service and it also works great. The salesman sold me a package deal and without my consent lowered my Internet speed. This is a serious business mistake and negotiations lasted a few weeks until they made a fair deal with me. Time Warner has always been there to represent me and I do not believe the bad sale is common business practice. The issue seems to be that most telephone services ...
    Guest's full review     | 346 words

  • Review by
    jerryspoor
    on 6th Aug 2008


    User Rating : 9
    Respect : 0

    I ' ve been with Timer Warner Road Runner for 10 years. The service has been great. Recently I added phone service and it also works great. The salesman sold me a package deal and without my consent lowered my Internet speed. This is a serious business mistake and negotiations lasted a few weeks until they made a fair deal with me. Time Warner has always been there to represent me and I do not believe the bad sale is common business practice. They have 4 Internet access speeds Turbo, Standard ...
    jerryspoor's full review     | 318 words

  • Review by
    Guest.
    on 6th May 2008


    User Rating : 0
    Respect : 0

    Billing and customer service is a nightmare. No-one knows what anyone else is doing. I cancelled my service and had turned in my equipment and they continued to bill me for service. 20 calls later they said they figured it out. No dice. Am in collections. They are still looking in to it.
    Guest's full review     | 56 words

  • Review by
    mistero
    on 27th Apr 2008


    User Rating : 0
    Respect : 0

    Be forewarned: this is the rant of all rants.As of writing this now, I only wanted to exchange my analog cable box for a digital one. And now am approaching 16+ hours I have wasted and STILL haven't received my dang digital box. How is that for customer service.I couldn't just exchange my old analog box for a new digital box because they had an issue with the account holder name. Their records were not updated, so they couldn't help me out at the store even though their customer service line sai ...
    mistero's full review     | 480 words

  • Review by
    ny343204
    on 8th Apr 2008


    User Rating : 0
    Respect : 0

    They installed a cable box that i couldnt get to work properly from the start and still charged $150 for installation. Then once informed of this they didn't return for two days. Oh also, the box was incorrect to begin , it was non-HD because they ran out of HD.
    ny343204's full review     | 54 words

  • Review by
    LASERLASER
    on 12th Mar 2008


    User Rating : 1
    Respect : 0

    I would like to see a lot more good movies on tv and not have them interrupted by overtime sports. I would like to pick up the phone and call you and have a real person answer right away. Not a computer and not a non English speaking person and not wait 20-30 minutes.I would like to be treated as a customer!!~!!!I am 1 of millions that are dissatisfied, we add up quickI have paid for cable for 34-years.....
    LASERLASER's full review     | 234 words

  • Review by
    i bet everyones unhappy
    on 9th Mar 2008


    User Rating : 0
    Respect : 0

    Don't get all the channels they say you'll get. The internet works half the time. The service is horrible. I have been dealing with this since 1996. 12 years. They say they'll be here the next day to fix the line. They never show up. They say you'll get credit from your $100.00 + bill for the bad service. Never happens. The worst service imaginable
    i bet everyones unhappy's full review     | 95 words

  • Review by
    Guest.
    on 20th Feb 2008


    User Rating : 1
    Respect : 0

    HORRIBLE CUSTOMER SERVICE ON THE PHONE. I usually have to wait for about 20 minutes while they put me on hold. When they answer the phone some of the receptionists know what they are talking about and each one of them tells me something different about my account. They make mistakes on my bill frequently and I just hate the whole service! 2 Thumbs down.
    Guest's full review     | 87 words

  • Review by
    Guest.
    on 24th Jan 2008


    User Rating : 0
    Respect : 0

    I am military member, always pay via autopay, as I deployed. I called and changed my services with timewarner (to min service) while I was deployed. The automatic billing was not conducted by TW and i was charged months of late fees and then disconnected. no mail was recv'd as the customer service rep that took my information for the service change, didn't put in the change of address. I called when I got the notice of disconnected services and gave them dates, names, actions complete and th ...
    Guest's full review     | 170 words

  • Review by
    triton888
    on 25th Nov 2007


    User Rating : 2
    Respect : 0

    Mainly disappointed with the lack of local HD channels which the customer support knew nothing about.. In short after several calls and technician visits I still do not get channels which I pay for and unfortunately they are the only provider in this area.
    triton888's full review     | 50 words

  • Review by
    xskittlehead
    on 9th Aug 2007


    User Rating : 1
    Respect : 0

    I had Time Warner install cable and internet service in my house. The first guy they sent out used the only cable outlet we had upstairs for both the cable and internet service because he didn't feel like installing an extra outlet for the internet to use by itself like it was supposed to. He also left me a cable for downstairs because he didn't feel like taking the extra 2 minutes to screw the damn thing into the outlet himself. After a few days, my internet quit working. I called customer s ...
    xskittlehead's full review     | 473 words

  • Review by
    SheDontLikeTW
    on 5th Aug 2007


    User Rating : 3
    Respect : 0

    I would of like to have known my purchase of a DVD recorder a year ago would have been able to record any channel on Time Warner (HBO, Cinemax, or any Digital Programs shows, news...). I thought it was the recorder having a problem but it looks like now it was TW blocking flexibility. However, when I first got TW cable I could record but after much research found out they changed on what a person could record, but not any longer, it seems many other people are upset about the same thing based on ...
    SheDontLikeTW's full review     | 517 words

  • Review by
    dk563
    on 18th May 2007


    User Rating : 0
    Respect : 0

    Time Warner Cable has the worst customer service. Installed a defective box at the outset, took 3 weeks of missed appointments by their reps and screw ups before I simply cancelled service. Stay away, this is the worst offering out there!
    dk563's full review     | 45 words

  • Review by
    bennythehump
    on 1st Feb 2007


    User Rating : 0
    Respect : 0

    Time Warner is a perfect example of how pathetic and atrocious big business gets when any company has a total monopoly over a service region. I have had cable television in Los Angeles for over 10 years. Never before have I been harassed for fractional late payments, had my cable actually cut off for partial overcharges, and daily phone calls hounding me for money. My bill is approximately 150.00 a month for TV and internet. This company decided, not only to levee a late fee against ...
    bennythehump's full review     | 711 words

  • Review by
    mainalin
    on 16th Jan 2007


    User Rating : 0
    Respect : 0

    I took their package of phone cable and internet for $100 a month and that has been the worst experience I have so far. First they did not show on the schedule date to install. When I called the customer service they said that they could not make on that day and the next schedule they gave me was after 10 days. When finally they showed up the guy told me they ran out of the HD box. I bought HD TV just for the College Bowl game and because of Time Warner I could not watch the game on HD. I e ...
    mainalin's full review     | 220 words


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