Have a picture of LLoyds TSB Airmiles Duo?, please send it to us.
| Customer service | 1.4/10   |
|---|---|
| Value for Money | 2/10 |
| Overall rating | 1.8/10 |
Full review by
Guest.
on 2nd Sep 2008
User Rating : 10
Respect :
0
Good Points: Easy and painless application form. Quick delivery of cards. Everything just worked with no problems. Activation took a second, and when rang customer service to ask something, they answered in seconds.
Bad Points: Nothing. Although the cards could have a slightly more interesting design.
General comments: All the reviews on this site have all been very negative, but my experience with Lloyds and the Airmiles Duo card has been absolutely fine. Everything was done easily and with no fuss, cards delivered quickly, pins worked, etc.. Very happy with everything.
Guest.'s review and ratings | 85 words
Review by
Guest.
on 17th Aug 2008
User Rating : 7
Respect :
0
I was sent a letter to confirm the change to the new cards and decided not to opt out. A couple of weeks later the new cards arrived and worked straight away on the previous pin number. The online banking account changed about a week later and everything has worked fine since. It can take 20-30 minutes to get your call answered sometimes but i have 3 branches local to me and calling back late evening seems to work.
Guest.'s full review | 110 words
Review by
Instep
on 30th Jun 2008
User Rating : 1
Respect :
0
It seems ot me that the systems are just not in place to provide a decent srvice. Staff do not seem to be able to give an explanation and have given me totally different stories and advice when I call. And zero points for customer service - for example:
- no e mail address for complaints so snail mail or fax only!
- no delivery of cards other than Mon - Fri when most people are at work?
Ever heard of a weekend or evening delivery LloydsTSB?
Avoid doing business with them!
Instep's full review | 128 words
Review by
Guest.
on 16th May 2008
User Rating : 0
Respect :
0
I had always been happy with Lloyds up to this point. I think it is irresponsible to send out new cards in the post when customers arent expecting them. I think it is wrong to change people's accounts without their express consent. Poor customer service - I called Lloyds in April when I saw a duo account appear on my online banking, had a really pushy person trying to convince me to keep the blooming thing. I was told i had been written to with a chance to opt out of transferring my platinum car ...
Guest.'s full review | 156 words | 1 comment added.
Review by
Guest.
on 1st May 2008
User Rating : 0
Respect :
0
Received cards pin which did not work on both, rang up but total waste of time I have now got a total of seven cards yes seven some with different pins all i wanted was the two different cards this is a nightmare i have to use my current account now as none of the new cards work.
Guest.'s full review | 60 words
Review by
Guest.
on 29th Apr 2008
User Rating : 0
Respect :
0
I think if Lloyds has to force something on you against your will, it can not be that good. I am waiting to be changed back to my platinum card, I was told I would not face any charges, I am still waiting to see if this is true.
Guest.'s full review | 88 words
Review by
Guest.
on 26th Apr 2008
User Rating : 0
Respect :
0
We have had the same thing happen. Apparently the bank wrote asking us to write back if we didn't want to change to the new card. This must have been mixed up with the load of junkmail that they include with all our letters, so was never noticed. It feels unfair and banks shouldn't make customers feel like this. I am going to write to the banking ombudsman and watchdog about this practice.... customer services told me that visa had been taken over by mastercard! apparently lloyds don't want to i ...
Guest.'s full review | 112 words
Review by
turneruk
on 21st Apr 2008
User Rating : 0
Respect :
0
LLoyds TSB Airmiles Duo Review - This method of improving take-up of cards using an opt-out system should not be permitted.In my case I have been informed that it will take 'several weeks' to transfer the balances back to my original card!When this saga is eventually over I shall be cancelling my Platinum card as well - I see no point in continuing with this card if it can be changes at the will of the bank!
turneruk's full review | 113 words
Review by
steviebee
on 23rd Feb 2008
User Rating : 1
Respect :
0
Obviously I am extremely disappointed. I expected my cards promptly upon application. This may have been resolved now, but to say that they were surprised by the high demand perhaps signifies a business that does not understand its customer base, or worse, care. But having waited, I would have expected to be promptly credited with the introductory offer of bonus miles and those appearing on the monthly statement. I am no clearer if this is Lloyds or Airmiles fault, due to the lack of customer se ...
steviebee's full review | 186 words
Review by
adriangrimshaw
on 30th Aug 2007
User Rating : 2
Respect :
0
I have had some similar problems with this card since moving from NatWest to keep earning AirMiles. After the 2 month wait, a PIN number problem upon issue required all cards to be re-issued - then the real problems started. The balance was "transferred" to my 2nd new account and I was advised to wait for a new statement before paying - although I setup a full-balance Direct Debit anyway. They failed to collect the balance from the 1st set of cards (even though I'd been told this wouldn't be col ...
adriangrimshaw's full review | 181 words | 1 comment added.
Review by
logikman
on 29th Aug 2007
User Rating : 0
Respect :
+1
Customer Services takes an average of 33 minutes (based on 8 calls so far) Longest has been 48 minutes !! when you do get through they cannot answer any issues relating to the changeover from platinum to duo. In my opinion you should DUMP Lloyds in favour of a bank who knows what they are doing and actually care a fig about their customers !!!
First - they issue a letter that says existing pin numbers can be used with new cards - they cannnot.
Second - they told me they had posted the new ca ...
logikman's full review | 386 words | 1 comment added.
Review by
graham247247
on 22nd Aug 2007
User Rating : 3
Respect :
0
The Lloyds TSB helpline is unbelievably bad, and I have tried British Gas, so I know what I am talking about.
I tried talking to them at 9am, 11am, 2pm, 8pm, and 10pm, and I am always told my call is important, and it is a 'busy period'.
I finally got through after a 45 minute wait, and I was promised the problem would be solved...needless to say it was not !!
I will never ring again.
I am very doubtful if the attraction of Air miles is worth the headache of trying to deal with the worst ...
graham247247's full review | 121 words
Review by
Uselessbanks
on 6th Jul 2007
User Rating : 0
Respect :
+1
I'm not even sure that it exists to be honest. I think they should've branded it the "Lloyds TSB Lock Ness Monster Card", because I think you're about as likely to see one as you are a prehistoric lizard emerging from a Scottish lake.
I've been an Airmiles collector for years and had both Visa & Mastercard Airmiles credit cards when Nat West was running the scheme, whom I've been very happy with. I was told of the change in April and posted my application a few days later. Since then it's jus ...
Uselessbanks's full review | 285 words | 2 comments added.
Would you like to see a review that's not being listed?
