Tool Net Reviews - www.tool-net.co.uk

★★★★☆
4.4 / 5
1790
89.1% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Tool Net www.tool-net.co.uk - Ask a question now

Media Gallery for Tool Net www.tool-net.co.uk

Tool Net www.tool-net.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“good service”

Written on: 21/02/2017 by TomasRuiz424 (1 review written)

great service will use again a lot cheaper then the competiers also great commuacation… Read Full Review

Report this review
★★★★☆

“Ordered electric planer”

Written on: 17/02/2017

Good turn round as came within the week. Some confusion over the FREE p&p offer as it required the code number to be entered - BUT did not offer a space to put it in the order! Terms say"without it youu won't get the free p&p" - but it went through OK! To get receipt off internet, email said go to "Your Orders" - but this heading is not on the top strap as instructed, only when you click on "My Account". Would definitely use them again and be more familiar with their systems… Read Full Review

Report this review
★★★★★

“Telecoms extension ladder”

Written on: 17/02/2017 by ARHARRIS (1 review written)

Purchased the 5.96m Telecoms Ladder, very pleased with the service from TOOL-NET item arrived quickly and is of good quality… Read Full Review

Report this review
★★★★★

“Competitive prices and easy to use web site”

Written on: 16/02/2017 by stoyko (1 review written)

Bought a plasterboard corner tape from tool-net. I`ve been looking for it for long time and found it at a decent price on their web site which is quite easy to use unlike some other confusing web sites. Delivery arrived even quicker than expected. … Read Full Review

Report this review
★★★★★

“CLARK CI300M LATHE”

Written on: 13/02/2017 by 189Pratt (1 review written)

I purchased this on the 29/1/17 delivery was very quick the lathe is a fantastic little machine. customer service keep me informed about delivery.I would recommend it to everyone it is great… Read Full Review

Report this review
★★★★★

“Excellent item, good price and delivery”

Written on: 10/02/2017 by bbromhall (1 review written)

Site isn't the easiest to use, but the prices can't be beaten! Bought a Clarke pillar drill for the best price on the internet. Fast and reasonable shipping to boot. Excellent selection too! … Read Full Review

Report this review
★★★★☆

“Good prices. Good service. What more can you ask for ?”

Written on: 10/02/2017 by AlanTi (1 review written)

Lots of the tools on Tool-Net are well priced compared to other sites and the concept of not having multiple 'built in delivery charges' works well when considering the savings on a multiple component buy. Some review comments suggest that Tool-Net have customer comms issues but believe me I have had to contact them quite a bit (not their fault) and their replies (via emails from different staff) were prompt, polite, straightforward and dealt with my enquiry… Read Full Review

Report this review
★★★★★

“Excellent Service & Value”

Written on: 06/02/2017 by paulyorkshire (1 review written)

Purchased good quality tools from makers such as Irwin Marples CK, etc all at really competitive prices and the person who I spoke to over the phone was also very helpful. Would definitely recommend checking out Tool-Net for prices on hand tools as well as power tools (their prices on Makita 18V Cordless were very competitive when I looked)… Read Full Review

Report this review
★★★☆☆

“First timer ! Clarke devil heater 576148”

Written on: 05/02/2017 by KileyAlexander229 (1 review written)

I order some items on the website to find out my vouchers were not valid despite being accepted before paying with PayPal. On chasing up my order found out I had to pay the rest and free deliver for the small steps was not valid as these would be sent from the supplier. Impossible to get anyone to answer the phone all resolved by email. Vouchers need to be less complicated and delivery incredibly slow but good prices. I will definitely use them again providing I have a week before I need the… Read Full Review

Toolnet's Comment

Written on: 08/02/2017

Dear Customer

Thank you for your review. We are sorry that the vouchers were confusing. We note the terms of each voucher on them and validate them once the order is placed. You can use one voucher per order and a minimum order value of £50.00 + VAT plus delivery applies. You can use the delivery voucher providing that it is the only voucher on the order. The delivery voucher covers orders of 1 parcel up to 30kg so you would get £6.99 + VAT off the total delivery cost of the order. Please let us know if you have any trouble and need help on any future orders. Our phones have been very busy but you can call us between 10:00 and 16:00 or if you email us.

We hope to hear from you soon again.

Kind Regards
Tool-net

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Service Prompt and efficient .”

Written on: 04/02/2017 by Fionay345 (1 review written)

The information on discount was sent but discount on items was selected whereas the price on other items was more than their competitors. In this era of online sales price is extremely important and the companies should watch out on market trends and offers from other companies. The company is very efficient otherwise and seems to care about customer care… Read Full Review

Report this review
★★★★★

“Fantastic value and service ”

Written on: 02/02/2017 by Chrisfeltham66 (1 review written)

I reasearch prices everywhere for tools and consistently find Tool.Net cheapest on almost everything. Really good value and delivery is quick too. Cannot fault their service… Read Full Review

Report this review
★★★★★

“quality clarke belt and disc sander”

Written on: 02/02/2017 by vwbeetle1967 (1 review written)

 this is my first ever review on a clarke belt disc sander i am glad i run a search on googgle and found tool-net.co.uk i spend a lot of money on tools from ebay toolstation screwfix i would recommend to family and friends i think it was a good first experience i dont think there was nothing i did not like about the service and got free post on my first item i emailed tool net for help about buying my item and had a few emails witch helped me through i do not think there was any thing i wanted… Read Full Review

Report this review
★★★★★

“Super fast delivery”

Written on: 02/02/2017 by Newbuildproject (1 review written)

My order arrived within 2 days of placing my order, which exceeded my expectations. It was an easy to use ordering system and the sales team are friendly and helpful. I will be shopping with Tool-Net again very soon… Read Full Review

Report this review
★★★★★

“Quick delivery”

Written on: 01/02/2017 by McNeil201 (1 review written)

It was quick delivery. Problems with costumer service. Nobody answering phone, when you want to order something over the phone. I tried for 2 days. No luck… Read Full Review

Toolnet's Comment

Written on: 17/02/2017

Dear Customer

Thank you for your review. I am very sorry to hear that you had trouble getting through to us. Our phones have been very busy if you can't get through please try again it just means we are all already on calls. We are here Monday to Friday You can also email us for assistance.

We can take orders of up to £100.00 over the phone for you if you are paying by card if over £100.00 we can send you a paypal request or you can [ay by bank transfer.

Thank you for placing your order with us. We look forward to hearing from you soon again.

Kind Regards
Tool-net

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Festoon Lighting”

Written on: 31/01/2017 by RWOxley (1 review written)

Extremely competitive and good value for money. Good communication over slight confusion on my part with order but easily resolved… Read Full Review

Report this review
★☆☆☆☆

“Delivery time”

Written on: 27/01/2017 by simpsonmaintenance (1 review written)

Do not believe the delivery 3 - 5 working promise! They might as well not have a telephone as no body ever answers! … Read Full Review

Toolnet's Response to simpsonmaintenance's Review

Written on: 30/01/2017

Dear Customer

Thank you for your review. I am sorry you had trouble getting hold of us. Could ask when you tried to ring us? Our phone lines are open between 10:00 and 16:00 and we are here Monday to Friday. You can also contact us, please try and get in touch again so we can resolve your query for you.

We look forward to hearing from you soon.

Kind Regards
Tool-net

Reply to this comment
Report this review Read 1 Comment
★★★★★

“First Time User”

Written on: 27/01/2017 by Ferguson10 (1 review written)

Used them for the first time to buy a ladder. Lowest price, good communication and delivered per promise… Read Full Review

Report this review
★★★☆☆

“DELIVERY CHARGE”

Written on: 27/01/2017 by Scottwd334 (1 review written)

I have given them 3 stars only due to the delivery charge, I think that the webside should give the correct delivery charge for the item you have ordered not give you a choice depending on weight. As a consumer I do not want to have to think about how much the products weighs and then read through to see which delivery charge is appropriate. Despite that problem I would have awarded a 4/5 star for product and speed of delivery. Many thanks … Read Full Review

Report this review
★☆☆☆☆

“no tools, and no communication”

Written on: 25/01/2017 by AydenHickman139 (1 review written)

still awaiting delivery or response from any of the channels of communication I have used to get in touch with this company. I would recommend that you avoid… Read Full Review

Toolnet's Comment

Written on: 25/01/2017

Dear Customer

Thank you for your review. We are very sorry to read that you are having trouble in reaching us. Our phones have been very busy but we are here Monday-Friday between 10:00 and 16:00 on the phones. Please try us again if you can't get through straight away. You can also email us.

If you could please advise on your order number and we can look into this for you as soon as possible. We look forward to hearing back from you soon.

Kind Regards
Tool-net

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Delighted with Service from Toolnet regarding Paslode...”

Written on: 17/01/2017 by Totchy96 (1 review written)

I ordered a Paslode IM360ci Cordless First Fix Framing nailer from Toolnet on 18th August 2016 and received the product just 6 days later on 24th August 2017. I'm really please with the quality of the product which I use on a daily basis. The gun is easy to use and reasonsaly light to handle. Really pleased with the customer servcies receoved from toolnet and item was easy to order on the internet. … Read Full Review

Report this review
overview