Tool Net Reviews - www.tool-net.co.uk

★★★★☆
4.4 / 5
1201
90% of users recommend this
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Tool Net www.tool-net.co.uk

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Latest Reviews

★★★★☆

“Solar Lantern”

Written on: 31/08/2015 by dcbrignell (1 review written)

Easy to fit but a pity they did not include a self-tapping screw to secure the lantern to the base. Had to find two to fit. Instructions say "not supplied" why not when they supplied the four screws and plugs for the base? Otherwise happy with the item… Read Full Review

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★★★★★

“Excellent service and best price”

Written on: 31/08/2015 by ImtiazS (1 review written)

Cheapest price on the net. Great customer service by email and phone. Online access to order progress. Variety of payment methods which helps me to make faster payments. Free delivery voucher available without having to visit a voucher site which pops up as you shop. Will shop again… Read Full Review

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★★★★☆

“good service always”

Written on: 28/08/2015 by tonyp101 (1 review written)

good fast deliver on time and good prices, good product always in stock at a good price, easy access to vat receipts and previous purchases which makes reordering a doddle… Read Full Review

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★★☆☆☆

“Postage is always more than stated ”

Written on: 28/08/2015 by sxCarpenter29 (1 review written)

Have problems every time I order with the postage, I order and pay with card then get emails saying that I need to pay more for the postage. Think this is out of order the amount should be stated when you order not later in the day after payment has already been taken… Read Full Review

Toolnet's Comment

Written on: 01/09/2015

Dear Customer

Thank you for your review. We note the following when you place your order.

Delivery to a UK MAINLAND Address - Normally 3-5 working days* £6.99 plus VAT
*Please allow 3-5 working days for this delivery option (Excludes Weekends and Bank Holidays). However, most orders are delivered next day using this option, some may take longer than 5 days depending on their size and stock availability. IF IT IS CRITICAL THAT YOUR GOODS ARE RECEIVED SOONER or NEXT DAY please call and check stock availability with us.
IF YOUR ORDER IS OVER 30KG PLEASE PHONE US FOR A QUOTE - WE WILL NOT BE ABLE TO SHIP FOR £6.99

PLEASE NOTE, Shipments of more than 1 Parcel or shipments weighing over 30kg (this includes the Volumetric Weight if greater) may require additional payment. You can either call us first to check, or we will email you if additional payment is required.

Delivery is calculated on the exact items you ordered to your postcode, our quotes team get the bets quote available on that day. This means you only pay for what is being delivered to you and no delivery costs are worked into the product prices. This is a system that is fair and has proved popular with our customers.

Kind Regards

Tool-net.co.uk

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★☆☆☆☆

“Lazy”

Written on: 27/08/2015 by Wiziwig (1 review written)

Good product. Good delivery time. BUT they can't be arsed to print an invoice so you have to do it yourself, for me that's a 5 minute job. I won't be ordering again… Read Full Review

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★★★★★

“Great price”

Written on: 26/08/2015

Great price on bench saw, sales very helpful delivery good would use again. Not sure about the Clark table saw looks cheap used it once not to happy, should have taken mates advice and bought the Dewalt… Read Full Review

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★★★★★

“Reliable service would recommend ”

Written on: 26/08/2015 by AydanEngland (1 review written)

I ordered Geofix sealant products for my patio. The price was the cheapest I found and is excellent! It's so easy to apply and drys in no time. Whatsmore it was delivered in 5 working us as quoted by Tool Net. The staff were extremely friendly and helpful, and I would use this company again. … Read Full Review

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★★★★★

“Paslode collated 90mm unilock nails”

Written on: 25/08/2015

easy to nagigate website with competitive prices and delivered early.Only place that had the unliock nails in stock at the time. … Read Full Review

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★★★★★

“LumberJack 550 Floor Adhesive Foil Pack”

Written on: 25/08/2015 by TimLeat (1 review written)

Purchased LumberJack 550 Floor Adhesive Foil Packs from Tool-net.co.uk. Easy ordering system, paid using Pay-pal. Order delivered with in time scale give. Normally 3-5 Days It took 5 Days. Product easy to use and cheaper than anywhere else. The Adhesive graps the engineered wood planks just enough but still allows it to easily slide into the tongue and groove. Will use again… Read Full Review

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★★★★★

“Excellent service.from beginning to end. ”

Written on: 25/08/2015 by IsiahStuart (1 review written)

Excellent service.from beginning to end… Read Full Review

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★☆☆☆☆

“I will not be using this company again!”

Written on: 24/08/2015 by AraceliGentry38 (1 review written)

I ordered a product online from tool net and went through the payment process and payed the full amount for the product and delivery cost.I then received a email following day telling me to pay extra for delivery due to the weight of the product or they will not send it to me.I asked if they would refund me as i was no longer getting a good deal.I was told that would be ok and will take 3 to 5 days.Its now been 21 days and i still havnt had my refund.This is not acceptable and there is no… Read Full Review

Toolnet's Comment

Written on: 25/08/2015

Dear Customer

Thank you for your review. We are sorry to hear that you will not use us again. We note the delivery terms on our website under both the delivery section as well as the delivery option that was selected. The note below was displayed when you selected delivery your delivery.

Option 1 - UK Mainland Delivery - **1 Parcel, Maximum weight 30KG**

Delivery to a UK MAINLAND Address - Normally 3-5 working days* £6.99 plus VAT
*Please allow 3-5 working days for this delivery option (Excludes Weekends and Bank Holidays). However, most orders are delivered next day using this option, some may take longer than 5 days depending on their size and stock availability. IF IT IS CRITICAL THAT YOUR GOODS ARE RECEIVED SOONER or NEXT DAY please call and check stock availability with us.
IF YOUR ORDER IS OVER 30KG PLEASE PHONE US FOR A QUOTE - WE WILL NOT BE ABLE TO SHIP FOR £6.99

Can you please let us have your order number and we will look into your refund for you. Please accept our apologies for the delay.

Kind Regards
Tool-net.co.uk

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★★★★★

“reliable, good value and give great offers”

Written on: 23/08/2015 by RSPerfection (1 review written)

Ive ordered a few things from them and they've all been great products that will help me setup my new career. They are priced fair and give you great offers. Ill always use tool-net over other companies because I always get everything and the delivery is quick. I rate them very highly. Thanks again and I look forward to keep buying from you in the future… Read Full Review

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★★★★☆

“order,then deliver”

Written on: 23/08/2015 by Reid248 (1 review written)

Happy with the service , very easy to order from online. One of the items which i ordered was not in stock but i was told within a couple of days and i was given a choice of other suitable tools. this meant that no time was lost and order was delivered out to myself very promptly. I would recommend to a friend but it would have been better if i was made aware at time of placing order that my item was not in stock… Read Full Review

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★★★★☆

“3M candle torch”

Written on: 22/08/2015 by sparks123456789 (1 review written)

Speedy delivery, average quality plastic body, did not have a charging light as shown in the instructions and not as bright as my existing 1 million candle torch. Would recommend the comoany, not the torch… Read Full Review

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★★★★★

“Prompt Customer Service and Quick Delivery”

Written on: 20/08/2015 by Vinzy_21 (1 review written)

Prompt Customer Service and Quick Delivery. Was advised 3-5 working days delivery. Received within 3rd working day. Branded product cheapest in the market. … Read Full Review

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★★★★☆

“Very helpful”

Written on: 20/08/2015 by Hazel_grif (1 review written)

The item I ordered was very late (1 month!) but I don't think that was Tool-Net's fault as I spoke to their supplier who confirmed they were backed up with work. Tool-net themselves were very helpful, immediately told me the order would be late and gave an estimated delivery date and the option to cancel. When I had questions they got back to me quickly and were generally very helpful. The only thing I can fault them on was that the website didn't say the item was not available in the delivery… Read Full Review

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★★★★★

“1st class service”

Written on: 18/08/2015 by beanland (1 review written)

Not only the best price but well packed and delivered on time. I will use them again. … Read Full Review

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★★★★★

“I Bought Fence Paint”

Written on: 17/08/2015 by MandiFrancis (1 review written)

I originally ordered a cheaper option fencepaint, then I changed my mind. Typical blonde woman !! I rang the customer service centre and they were so helpful. Changing the order was no issue...... We agreed a convenient day for itto be delivered. On the day of delivery, I received an email telling what time it would be at my door ( an hour time slot ) The delivery arrived 2 minutes before the expected time, what a service, cannot fault it. the paint pots were well packaged, arrived undamaged… Read Full Review

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★★★★★

“Youngman trade 200 ladder 570122”

Written on: 17/08/2015 by 139Peacock (1 review written)

Another fantastic purchase from what is probably the best place on the net for all your tools, Always kept updated about delivery, So pleased Thanks guys… Read Full Review

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★★★★★

“Clarke HFBC12/24 12/24V 20Amp High Frequency Battery...”

Written on: 15/08/2015 by creationmfletch (1 review written)

Arrived on time with a email to confirm the time and it was spot on no waiting for hours the battery charger is very light and not to large its very easy to use with simple push buttons I charged two 12v batteries in series so that's 4 batteries in total pushed the 24 volt button then the 10 amp then pressed the start it took about 3 hours to charge all 4 batteries the good things are very light easy to store nice storage at the back to hold the power lead and charge leads the bad things NONE… Read Full Review

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