Tool Net Reviews - www.tool-net.co.uk

★★★★☆
4.5 / 5
1052
90% of users recommend this
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  • Value For Money

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Latest Reviews

★★★★★

“Excellent service”

Written on: 26/04/2015 by Virginia234 (1 review written)

Great service at excellent prices - I have shopped around online for various items from power tools to paints etc and have always found tool-net to be the best price in stock and reliable delivery & service would highly recommend… Read Full Review

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★★★★★

“Excellent service”

Written on: 26/04/2015 by Virginia234 (1 review written)

Great service at excellent prices - I have shopped around online for various items from power tools to paints etc and have always found tool-net to be the best price in stock and reliable delivery & service would highly recommend… Read Full Review

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★★★★★

“Excellent service”

Written on: 26/04/2015 by Virginia234 (1 review written)

Great service at excellent prices - I have shopped around online for various items from power tools to paints etc and have always found tool-net to be the best price in stock and reliable delivery & service would highly recommend… Read Full Review

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★☆☆☆☆

“4 weeks to process refund and still not received!”

Written on: 25/04/2015 by d4v1d999 (1 review written)

I ordered and then immediately cancelled a product as I was told that the postage would be higher than initially quoted, which made it very expensive and uncompetitive with other sites. I paid by Paypal and was charged immediately to my credit card. I am still waiting for a refund almost 4 weeks later, after repeated chasing. I am told that "we are having problems with our accounting systems..." This should not take 4 weeks to sort out a simple refund transaction. I would not recommend Tool… Read Full Review

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★★★★★

“Recent order”

Written on: 24/04/2015 by TMBuild (1 review written)

Great service, second order with Toolnet despatched and delivered very quickly. Well done Toolnet. Would recommend… Read Full Review

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★★★★★

“Great service all the way”

Written on: 23/04/2015 by AracelyDavies272 (1 review written)

I bought a bike stand from this company and fro the enquiry thought to delivery the service was exceptional. They had it in stock and delivered it fast, packed very well and kept me informed all the way thought he transaction. I also found their customer services team helpful and responsive. I shall be ordering from them in the future when I need some tool and equipment they stock. Recommended and couldn't ask for more! Mr B Savage… Read Full Review

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★★★★☆

“Good quality, fast delivery!”

Written on: 21/04/2015 by Saniyahi185 (1 review written)

We have been ordering the T2463 - CK T2463 1/4" Hex Drive 3 Jaw Keyless Drill Chuck. Although, the Online shop didn't respond in our case for International delivery, after contacting the customer service, all was set and arranged. Friendly service and fast delivery, thank you team Tools-net.com ! … Read Full Review

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★★★★★

“Fast delivery, good prices”

Written on: 21/04/2015 by Phonefinder (1 review written)

I've ordered from tool-net a number of times and always been happy with the products and service. I buy a lot of 1 particular item and their price is the best I've found… Read Full Review

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★★★★★

“Great service, quality product ”

Written on: 20/04/2015 by Kaleigh227 (1 review written)

I will recommend the service to family and friends. Quick service and a quality product its been a pleasure doing business and I will again soon !… Read Full Review

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★★★★★

“Great Service”

Written on: 20/04/2015 by Will07 (1 review written)

Great service, And the low prices offered were what I was just after. Maybe delivery could of been quicker but at these prices they offer im not fussed it arrived within a week keep up the good work. Ps products were as described and arrived in A1 condition… Read Full Review

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★☆☆☆☆

“Advert was misleading about delivery time”

Written on: 19/04/2015 by LiamHastings (1 review written)

I ordered and paid for a DeWalt drill. Website said it was in stock - delivery in 2-5 days. 5 days after ordering I received an email saying that the item was delayed coming to their dispatch warehouse and would not be with us for a further 11 days. I take this to mean it was not in stock after all. I cancelled the order. I was then told it would take 30 days to refund and indeed it did… Read Full Review

Toolnet's Response to LiamHastings's Review

Written on: 20/04/2015

Dear Mr Hastings,

I can see that we requested the stock from our storage warehouse but after this did not come into our dispatch warehouse as scheduled it was chased up. It transpired that there has been a stock error and the 1 showing in stock was the wrong voltage. We immediately re-ordered from Dewalt however they are not the quickest for delivery. We did email you on the 4th working day to advise you as soon as we had discovered there would be a delay and as per your request your order was then cancelled and refunded. I can see there was a delay with your refund after we asked accounts to refund this, but I believe this was just missed as it was processed within 24 hours of you bringing it to our attention. Please accept our apologies for the delay with your order and any inconvenience caused. As per your comments we do not deliberately mislead customers, it was human error booking the wrong voltage under this item.

Kind Regards
Tool-Net.co.uk

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★★★★☆

“Tool Net - tool-net”

Written on: 17/04/2015

Tool-Net has a very easy order process and I found them competitively priced. The ladder I ordered arrived within a couple of days. You pay for delivery, but the courier sends a text with a 1hr delivery slot so no need to wait in all day… Read Full Review

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★★★☆☆

“out of stock”

Written on: 17/04/2015 by steven30ju (1 review written)

Had a few items out of stock but wasnt told. Maybe out of stock indication on the Web site would be a good idea. Apart from that no complaints, unless you wanted something urgently… Read Full Review

Toolnet's Response to steven30ju's Review

Written on: 20/04/2015

Hi,

Please can you email me your order number to look into this for you as we do update our customers if there is any delay and we do mark the items as out of stock on our website when unavailable. Please accept my apologies for the delayed items and any inconvenience caused and if you were missed being updated.

Kind Regards
Tool-Net.co.uk

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★☆☆☆☆

“terrible company toolnet”

Written on: 17/04/2015

made my first order with toolnet, waited 5 days & never heard anything from them. toolnet had taken the money for 3 items & p&p from paypal. turned out they hadnt got the items in stock, one item was on a back order. only found this out when i emailed them.they took the money & 14 days later i got the money back, they shouldnt take the money until items are dispatched. aggro i had get the money back from paypal, this was my first order with them & my last. toolnet think it is OK to offer me a… Read Full Review

Toolnet's Comment

Written on: 20/04/2015

Dear Customer,

I am sorry you appear to have a bad experience. Please can you email us your order number to us so we can investigate the reason for your delays.

Kind Regards
Tool-Net.co.uk

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★★★★☆

“Tool-Net Clarke Ladder Platform”

Written on: 17/04/2015 by MorrowC1 (1 review written)

Had been looking for a reasonably priced Clarke P2 ladder platform for some time and finally found it on Tool-Net. Their price, even including delivery, was considerably less than anywhere else I have found. The website is pretty easy to use and accepts PayPal so checkout was easy. Only slight niggle was the length of time it took to dispatch my order but I was not in a rush so it didn't really matter. When I received the platform I realised it was an awkward item to pack which may have been… Read Full Review

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★★★★★

“Great prices, huge selection with great service!”

Written on: 16/04/2015 by JonWard1986 (1 review written)

I was looking for a few items at the best price I could find, but only one website had everything I wanted, plus they happened to be the cheapest. The website is very easy to navigate and took almost no time at all to find exactly what I wanted. All items are clearly listed with all the information you need to know before you buy. This helps when buying accessories for power tools which need specific sizes. The checkout process was very quick and simple. I used PayPal for my transaction… Read Full Review

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★★★★★

“Ox Safety Series Hi Visibility Jacket”

Written on: 16/04/2015 by molaahmed (1 review written)

Great item at a great price.The website wasn't at the top of the google search for the product in question, but it was well worth the search. Delivery was on time. Although the item too a little while to leave warehouse delivery was super fast. bearing all of this in mind it did arrive within the stated delivery time. what more can you expect. Over all fantastic and I would defintely recommend this. In fact. I already have. … Read Full Review

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★★★★★

“Great range and prices”

Written on: 14/04/2015 by Scottyshere (1 review written)

I have been using Tool-net for a while now. They contine to go unrivalled on options and offers. Their prices are difficult to beat and the good customer service and prompt delivery make them my favourite supplier… Read Full Review

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★★★★★

“Great Service and Competitive Prices”

Written on: 13/04/2015 by Winnybee (1 review written)

I have ordered from Tool-net several times and been delighted with the service and communication. The ordering system is very straightforward, the prices are competitive and delivery excellent. I feel I can order with complete confidence******… Read Full Review

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★★★★★

“Great value!”

Written on: 13/04/2015 by MirandaBriggs (1 review written)

Great value & excellent service. Lots to purchase, at a cheaper price than other shops/websites. Will definitely be purchasing from here again… Read Full Review

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