Tool Net Reviews - www.tool-net.co.uk

★★★★☆
4.4 / 5
90% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Bad service”

Written on: 11/07/2014

Ordered Makita Drill and hand saws. Paid for delivery 3 to 6 days. On 6th day received phone call saying Makita drill is no longer available, Changed order to Dewalt drill and told that they don't actually stock the item but can order it in, in 10 days. Order cancelled and purchased through other tool site with free next day delivery and £40 cheaper. To top it off, just received a phone call to tell me that saws are on a 10 day delivery. Will not waste my time with Tool.net again. Be… Read Full Review

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★★★★★

“Problem Solved Quickly”

Written on: 10/07/2014 by JamesRD (1 review written)

I have not used this company before but I ordered 2 inspection lamps on the web-site and they arrived promptly. In side the lamp heads themselves well packaged were the bulbs which were sealed in bubble wrap and each in their own box actually placed behind the glass of the lamps - you would think with all that they would be safe so we signed for the delivery as intact. When we came to actually use the lamps some days later we found both bulbs were actually smashed. I contacted the customer… Read Full Review

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★★★★★

“Excellent service”

Written on: 10/07/2014

Excellent service and price ,quality product… Read Full Review

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★★★★★

“First place to look”

Written on: 08/07/2014 by Beauy359 (1 review written)

Used Tool-net to buy a DeWalt SDS drill. I couldn't better the price and service was excellent. Tool-net will be the first place I look for my tools! … Read Full Review

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★★★★☆

“Good pricing”

Written on: 07/07/2014 by calvimusic (1 review written)

Pricing was great and competitive although when the courier first delivered they left no card and I tried to connect with the courier company to no avail. Fortunately the driver contacted me the next day and the parcel arrived safely. thanks… Read Full Review

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★★★★★

“stanley tools”

Written on: 07/07/2014 by neCrouch458 (1 review written)

i ordered some stanley tools they were the cheapest… Read Full Review

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★★★★★

“superb cervis :)”

Written on: 07/07/2014 by NastyDog13 (1 review written)

I ordered Makita Everything was super! Product was ok and servise was super!… Read Full Review

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★★★★★

“Best Price & Delivery”

Written on: 07/07/2014 by Dayyy261 (1 review written)

I needed a new bench vice and searched for the best price on line for ages before I decided upon Tool-Net. Their web site was straight forward with good descriptions of the items. Purchasing could not have been easier and being able to use PayPal was particularly good. I got an acknowledgement e-mail and another advising of dispatch with a link to allow tracking. Delivery was quick at 48 hours and we got a one hour timed delivery lot, which was met. Can't fault them, would definitely use again… Read Full Review

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★★★★★

“Fast, great service”

Written on: 06/07/2014 by Andy1hunt (1 review written)

I came across tool-net.co.uk when looking for a specific tool online, it was cheaper there than any other site that I searched. The site is easy to use, with both mobile-friendly and desktop view which I prefer. Ordering was easy and my router was delivered quickly. I have now also looked at other tools and accessories at tool-net which again are the cheapest around, I will definitely be ordering from there again soon. No problems or delays at all, would definitely recommend this company to… Read Full Review

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★★★★★

“Very pleased ”

Written on: 05/07/2014 by Arbey (1 review written)

Arbey Cardenas-Rincon. This site was recommended by a colleague because I was looking for work trousers and some tools. I was really impressed but the price and quality of choice. Shipping was faster than expected and customer service was very helpful with regular communication. That's it I guess. All-in-All very pleased… Read Full Review

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★★★★★

“Great All-round Service!”

Written on: 05/07/2014 by stripey2000 (5 reviews written)

I have recently had a good customer experience shopping with Tool-net online and there wasn't anything which I didn't like about them. I had a special request with regards to my payment and delivery which they sorted out for me and made it all happen smoothly. It's an easy to use website with good and easy to view products, clear and competitive pricing and a good company. Great all round service and I would certainly shop with them again… Read Full Review

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★★★★★

“Excellent All Round Service”

Written on: 05/07/2014 by NeilMarriott (1 review written)

Excellent service, easy to use and arrived on time, cheaper than many of the common local DIY places, very pleased with it… Read Full Review

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★★★★★

“Ryobi Planer”

Written on: 04/07/2014 by chatton (1 review written)

Excellent service again - second tool I have purchased from tool-net and will be buying more… Read Full Review

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★★★★★

“Excellent service goods arrived on time in good condition”

Written on: 04/07/2014 by garywinham (1 review written)

Ordered a Silverline frame nailer, does just the job I bought it for, very competitive price and choice on website, arrive on time in good condition. Will definitely use again… Read Full Review

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★★★★☆

“good value”

Written on: 03/07/2014 by galong123 (1 review written)

good value compared to rivals, delivery good but a little to expensive especially for smaller orders. returns service would appear to be satisfactory. website difficult to use when searching for items, could do with improvements… Read Full Review

Toolnet's Response to galong123's Review

Written on: 06/07/2014

Hi,

Thank you for your review. For standard UK Mainland deliveries we charge one delivery charge of £6.95 + VAT. Unlike other companies who may offer free delivery, we do not build delivery costs into every item. With regards your feedback on the website, I would be very happy if you could email me with which aspects you found difficult to use. We do have a new website in the pipeline and welcome all feedback to improve our customers' shopping experiences.

Kind Regards
Nick

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★★★★★

“Best price and service ”

Written on: 02/07/2014 by Andrewham (1 review written)

I had a great experience using tool net.co.uk and they were very helpful and price was amazing .i would recommend to anyone and I will use them again no probs. Andy… Read Full Review

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★★★★★

“price and service”

Written on: 01/07/2014 by ehFord424 (1 review written)

Ordered a multi tool,price was the best i could find on the internet. After 4 days the tracking of my item still was showing that it was in the warehouse. Emailed the company to check if there was an issue, item was delivered the next day. Excellent service,well pleased with item,would definitely use again… Read Full Review

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★★★★☆

“Great service and product, poor shipping”

Written on: 01/07/2014 by Siennac352 (1 review written)

Just what I wanted at a great price, arrived in alloted time....but....unfortunately member of family accepted parcel, and on inspection looked as if a tank had driven over it, obviously, someone cannot read 'Fragile' taped all round it, had to straighten a couple of bits of metal, otherwise OK. Change your shippers !!!!!!!!… Read Full Review

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★★★★☆

“Worth a look”

Written on: 30/06/2014 by Bradder08 (1 review written)

2 items were out of stock but was advised of this. Postage/delivery was upgraded to "next day" when the items became in stock and arrived the next day. Was kept informed via email so knew when the items would be delivered. Cheapest prices (including delivery) was the best I could find. Will definitely be ordering with tool-net again… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 28/06/2014

I recently ordered some tuff/storage boxes from Tool-Net which were very competitively priced. I had to contact them for a delivery price as I live in the Northern Isles. They responded quickly and I placed the order. They arrived quickly, however one of them had been damaged in transit. I contacted Tool-Net who responded to me immediately, saying they would replace the item. True to their word, this was done and I was receipt of a replacement within 2 days. This is particularly quick for our… Read Full Review

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