Persimmon Homes Reviews - www.persimmonhomes.com

★★☆☆☆
1.6 / 5
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Persimmon Homes www.persimmonhomes.com
Persimmon Homes www.persimmonhomes.com
Persimmon Homes www.persimmonhomes.com
Persimmon Homes www.persimmonhomes.com

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Latest Reviews

★☆☆☆☆

“THEY REALLY ARE HOMES FROM HELL!!!! ”

Written on: 28/09/2016 by Dylan2015 (1 review written)

Before you buy, please do your homework about this awful company, full of promises claiming to build quality homes!!! Once they have your money they are not interested in fixing their shoddy workmanship!!!! We have been fighting with them for 8 long stressful years. We paid a fortune for our home & our hands have never been out our pockets!! . Our children had to sleep with earplugs in because of tie wraps not being tied during constructing in the wall cavity, causing squeaking noises, faulty… Read Full Review

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★☆☆☆☆

“Terrible. Liars. Avoid”

Written on: 27/09/2016 by Troy1978 (1 review written)

Hello all Considering buying a home from Persimmon? Simply don't. We have lived on a permanent building site for 18 months. The last house on our site sold in Feb 2016, yet the roads are not completed - in fact they have dug it up again and left awful ramps for cars to clamber up - I drive at a speed my speedometer doesn't register just to avoid the harsh bump. They have totally messed up with the local planning department and made footpaths go to the wrong place. They have dug up 100… Read Full Review

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★☆☆☆☆

“awful experience from the start”

Written on: 23/09/2016 by liamcruddace (1 review written)

I would like to warn everyone about Persimmon Homes. Never buy from them! From the beginning customer service was awful, we dreaded ringing and speaking to the lady who worked there as she was so rude and offensive. We were regularly promised completion dates and then avoided by staff when the ran over. When we finally moved in, many months later than promised, the build quality was awful. It was absolutely crushing. Endless promises made about build detailed not met. 4 months later the… Read Full Review

2014's Response to liamcruddace's Review

Written on: 23/09/2016

Hi, what development are you on?

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Liamcruddace's reply to 2014's Comment

Written on: 23/09/2016

Unfortunately we are on Palmerston Heights

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2014's Response to liamcruddace's Review

Written on: 23/09/2016

Hi, what development are you on?

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★☆☆☆☆

“Shocking!”

Written on: 15/09/2016 by swade33 (1 review written)

So we have just been told by NHBC that our houses will have to be demolished and rebuilt due to the subsidence being so bad in 12 houses built by Persimmons where the ground was not sufficiently prepared for the houses so after bad weather 3 years ago our houses are sinking! I wrote to Persimmons "respectfully requesting" they waiver the £424 maintenance/management fee as we currently have a house worth diddly squat and they have said...NO!! I just can't believe it!!… Read Full Review

Misty22's Response to swade33's Review

Written on: 20/09/2016

Nothing surprises me with this useless company. Shocking!!!!

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★☆☆☆☆

“Garthamlock”

Written on: 15/09/2016 by Sydneyq372 (1 review written)

Houses are paper thin and cheaply built my house is 10years old and is sinking door handles are falling off kitchen is a joke fallin apart driveway sinking would I recommend these builders NO use your hard earned cash wiesly and buy elsewhere… Read Full Review

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★★☆☆☆

“Really hard work! ”

Written on: 09/09/2016 by Hess66 (1 review written)

Just over 2 months living in our house and just about getting there. Getting persimmon to do anything is so drawn out, they are terrible at looking after turf when they put it down, all dead when we moved in and took 6 weeks of nagging to get it sorted. We were told 2 weeks for Internet and we still don't have it and won't have it for months..total lie. Our outside wall is unfinished too... The house is nice, were plenty of snagging points but got them sorted, only took a month and a… Read Full Review

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★★☆☆☆

“The Poorest Quality of Fixtures,Fittings and Workmanship”

Written on: 09/09/2016 by Seanc186 (1 review written)

The price bracket of the kitchen and bathroom fuxtures and fittings has to be the cheapest you could find.This penny pinching of the highest order permeates throughout the whole house from the patio doors to the light switches.Shame on you Persimmon… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 01/09/2016 by Abernathy390 (1 review written)

We placed our plot reservation on july 26th 2015. Even at this time the customer service left a lot to be desired. The site team were rude and we felt them to be extremely patronising. We eventually moved in in May 2016 after a lot of too-ing and frow-ing and three months down the line we still have no wifi connection as persimmon have not put in place the necessary for open-reach to connect us up. Persimmon as a company is a shambles and i would never recommend them to anyone. On completion… Read Full Review

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★★☆☆☆

“ continued poor customer after sales service ”

Written on: 30/08/2016 by nylrem19 (1 review written)

Had my persimmon property nearly 10 yrs now . Just had my paid to have my guttering soffits and facias cleaned to discover that the pic fascia board has still got its cellophane cover on it and now it's been on that long it won't come off . Just rang persimmon and told to contact nhbc . So fobbed off as always by persimmon . 9 1/2 years or not since purchase I've just paid 20p quid to have my roof line cleaned to discover a build mistake and they're saying it's a warranty job !! I said how's… Read Full Review

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★☆☆☆☆

“Ramas”

Written on: 28/08/2016 by krJames56 (1 review written)

this builder are improver… Read Full Review

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★☆☆☆☆

“Persimmon Homes”

Written on: 22/08/2016 by angrycustomer3000 (1 review written)

We bought a house and moved in a few months ago. From start to finish the service has been cráp. From going to put a deposit down and making an appointment the sales woman turned round and said they have sold the house. This didn't happen the once this happened 3 times. After choosing a different house which suited us fine all the snares are ridicules. We currently have 3 hills in our garden, sink and bath scratched etc etc. The customer care was SHÍT. I have emailed 5 times and 4 days after… Read Full Review

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★☆☆☆☆

“Charles Church (Persimmon) poor finish, terrible after...”

Written on: 11/08/2016

In short, don't buy a Charles Church (part of Persimmon) Home. If you do buy a Persimmon home you will have multiple snags running into pages following completion for which take up to 2 years to rectify only after constant chasing and in some cases having to involve NHBC to pursue their wrong doing. I recall calling customer service less than a week past the 2 year warranty Persimmon supply and was told it was "not their issue". I would expect a control panel for a heating system for a brand… Read Full Review

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★★★★☆

“Not as bad as people think”

Written on: 08/08/2016 by Lloydwk417 (1 review written)

After reading many bad reviews of Persimmon Homes I thought I'd share my experience with them. We earlybirded a plot in September 2015 for a 3 bedroom Newmore end terrace house that was due to be completed in May 2016. Once the price was released we fully reserved the plot and completed missives. As we were selling our flat ourselves we negotiated a £2000 discount. An extras meeting was then scheduled. There was no hard sell with the extras and was all quite relaxed. We opted for Turf £540… Read Full Review

Sjw2511's Comment

Written on: 24/08/2016

Interesting how you rate this high value for money. If you did some research you would find you are being dramatically ripped off for the extras. To the tune of more than 100% on top in some cases.

We too were offered a £5000 incentive towards extras, but when we looked into how much they were charging for things, compared to how much anywhere else would charge for identical items we actually found out that although they were giving us 5k towards our extra, we were in fact only getting about 2.5k of value after the profits they add on on top.

Dont forget this is on top of the profit they are also making on the house.

You also are not allowed to spend the extra incentive money where you like, it has to be through their brochure - I wonder why.

Customer service manager for head office even admitted they add up to 40% profit on some of these items (I actually found it to be a lot more)

Dont get me wrong, I expect them to make money, they are after all a business. But when they are sticking grands of money on top for carpet fitting for basically nothing more than profiteering, you realise how much they are taking the mick out of you.

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★☆☆☆☆

“lied to twice”

Written on: 25/07/2016 by Driscollib424 (1 review written)

Bought a house from persimmon 7 months ago.Had a lot of snagging issues within the house but nothing major.Now moving on to the garden if you can call it that.When we were in the process of buying the house I made a point of asking the foreman if the garden would be exactly the same as the showhome.He assured me that it would be the same. (What a trusting fool I am).It was just a slope of mud,so we told him that we weren't happy at all.He said he would sort it out for us.nothing done for 4… Read Full Review

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★☆☆☆☆

“Shoddy jobs and poor customer service”

Written on: 19/07/2016 by Kat9127 (1 review written)

I moved into my house on 'completion date', when the house was far from completed. Nearly 3 weeks after the completion date, the house is still not finished. In addition, the snagging list is beyond a joke, and I have already had to deal with a broken washing machine and a broken toilet, which indicates to me that the members employed are completely incompetent. Customer service are apologetic, but I am yet to see evidence that they have actually done something to rectify the matters. Just… Read Full Review

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★★★★★

“Just grat value for money with excellent customer service”

Written on: 15/07/2016 by Madalina-B (1 review written)

Just bought a house with Persimmon in Nottingham, the site manager and the Sale Assistant are just brilliant, they don't know what to do more for us. After 3 weeks the Site Manager contact us to come to see if any issue. We have been advise previously that we might need any additional work. So we had a small problem with the radiator, etc, in 10 min he came came with the pumber and they fixed everything straight away. The Sale Manager is asking us eveytime if we are happy and if is something… Read Full Review

Johnnorthfield's Response to Madalina-B's Review

Written on: 18/07/2016

You must have purchased your Persimmon Home from a very different company than the rest on this web site that's for sure.

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Madalina-B's reply to Johnnorthfield's Comment

Written on: 18/07/2016

Usually is the unhappy people who is writing reviews. That's why so many reviews like that, from my point of view. Thing about what many people actually bought a house with Persimmon and report the complaints to that amount. The number it won't be so increased as you would think. Just my personal opinion.

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Tomboy123's Response to Madalina-B's Review

Written on: 28/08/2016

You must have had that rare stroke of luck having real professional management and customer care on site looking after their customers.
Else where it would appear Persimmons are happy to employ DIY bodgers to build their mudhuts and a Board and Chairman happy to trouser their massive bonus payments and salaries and still content to see their beloved Persimmons name loose a building quality star. The Board has no pride in their business reputation which is all about keeping their customers happy and have not realised sorting out quality probs later is far more expensive than getting it right first time. Many of their issues are due to local management not managing their contractors and dealing with quality issues immediately it is identified so the issue is not repeated time and again. Very basic business practice and common sense which unfortunately does not abound at Persimmons..

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★★☆☆☆

“Customer don't care service”

Written on: 15/07/2016 by Judith.links (1 review written)

I have little to complain about as far as the build and snagging and overall I am happy with my property However what I am extremely unhappy about is the miss-representation of the communal area around the apartments We were given to understand as a high selling point how lovely the communal grassed area would be with fruit trees planted I personally presently have a turfed area of approx 2m square plus a further 2m square of seeded (very poorly). The huge remaining area remains a muddy brick… Read Full Review

Johnnorthfield's Response to Judith.links's Review

Written on: 18/07/2016

This ladies comments are most valid and as she so rightly states Persimmon Homes have proved a totally failed company when in comes to dealing with it's customers in a fair and decent manner and that is why Persimmon Homes do not win ''any'' customer satisfaction ratings for their after sales service and rate as the worse new builder in the industry.

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Johnnorthfield's Response to Judith.links's Review

Written on: 18/07/2016

This ladies comments are most valid and as she so rightly states Persimmon Homes have proved a totally failed company when in comes to dealing with it's customers in a fair and decent manner and that is why Persimmon Homes do not win ''any'' customer satisfaction ratings for their after sales service and rate as the worse new builder in the industry.

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★☆☆☆☆

“Worse builder you could choose for a new home.”

Written on: 12/07/2016 by JohnNorthfield (4 reviews written)

Clearly the reviews posted here for Persimmon Homes are a damning indictment on a company with a very poor track record over the years. I regret to say that i have one more nail in the coffin for this bunch, you would be well advised not to entrust with your money and hopes for the future. Any house move can be a very stressful and expensive experience to embark on and you can be sure Persimmon Homes will only add to this situation with shoddy building practices and unbelievable poor after… Read Full Review

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★★☆☆☆

“Built by Idiots”

Written on: 19/06/2016 by 1Addictex (1 review written)

After 6mths in our new home and feeling positively irate at the lack of aftersales service, I can say that after reading some reviews I feel possibly blessed in comparison. We are still reeling from a ridiculous snag list, snags created by "tradesmen" with no brain obviously but, after several hard conversations with them we are making progress and things are getting sorted. We are fortunately blessed with a switched on site foreman but, Persimmon head office/customer care...more like Persimmon… Read Full Review

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★☆☆☆☆

“1st Time Buyers lucky escape! OTHERS BEWARE”

Written on: 18/06/2016 by Karlyz194 (1 review written)

1st time buyers Reserved our first home 3 bedroom detached with garden with Persimmon, we were promised incentives too so we were chuffed as this was a big help. We watched the progress unfold with regular trips to take a look. Then one day the garden was clear of machinery, scaffolding, general building site stuff and thats when we saw - the garden which also had a vertical slope. We complained to Persimmons sales lady on site, as we were not given any indication of this on reserving our… Read Full Review

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