Persimmon Homes Reviews - www.persimmonhomes.com

★★☆☆☆
1.6 / 5
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Persimmon Homes www.persimmonhomes.com
Persimmon Homes www.persimmonhomes.com
Persimmon Homes www.persimmonhomes.com
Persimmon Homes www.persimmonhomes.com

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Latest Reviews

★☆☆☆☆

“House snagging list”

Written on: 18/01/2015

We bought our first new house from Persimmons Homes and we have had problems since day one. Mow we are into our first year and the e-mails I have sent to customer care to have them ignored and when I said " it leaves me no option to take this matter further I got a phone call that day" they arrange for someone to visit me this morning 16th Jan 2015 at 11:00am so I thought this is good then I received a text message from the person who was to visit me saying he can't make it because he is ill. I… Read Full Review

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★★★☆☆

“New Home ”

Written on: 15/01/2015 by sinuchacko (1 review written)

the build seems to be greatly rushed without proper completions. the walls in the bedroom are not levelled. the garden is slanting and not aligned. they were pressurising to transfer the completion money but not completed the house. only reason i am at peace is the customer service team is really helpful and chasing the different parties to help complete the repairs… Read Full Review

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★☆☆☆☆

“Biggest Mistake You Will Ever Make.”

Written on: 13/01/2015 by Aktarim (1 review written)

Just writing this as a warning to anyone in DUNDEE.....Firstly DO NOT BUY A HOUSE FROM THESE PEOPLE., 18 months in our home and it only gets worse. I do not think there is any aspect of this house you could not find a fault with. SHOCKING finishing throughout.Site agent compulsive liar, he was replaced before site completion before residents strung him up. DONT BELIEVE SALES PATTER, once you've singed your in a world of hurt. And don't use recommended solicitors or brokers. 1 star too… Read Full Review

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★☆☆☆☆

“where to begin?!”

Written on: 01/01/2015 by Krausexp437 (1 review written)

My partner and I bought our first a persimmon home in Kilmarnock at the beginning of the year....before we got the keys for the house, everything was going great house was on time etc. once we moved in completed different story. on moving in day we went round with the sales guy and made a note of all the snagging that had to get done. as the months went on the snagging list is growing and the complete and utter lack of "customer care" has been a joke! we are also not the only ones that feel… Read Full Review

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★☆☆☆☆

“Shoddy Workmanship And Non-Existant After Sales Care”

Written on: 21/12/2014 by ColemanBlevins (1 review written)

I am writing this review because I am at my wits end with the after sales care and customer service from Charles Church. We bought a 4 bedroom Charles Church town house in 2013. Upon visiting the house, which was a building site, in the build up to the end of financial year we thought we were on to a winner. 4 bedrooms, practically on the beach and with significant room for negotiation. It took a month from deciding to buy for us to be moved in. And I wonder if the word count here is long… Read Full Review

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★☆☆☆☆

“Dishonest - awful customer service”

Written on: 19/12/2014 by sassy2014 (1 review written)

We placed an initial early bird reservation with Persimmon at a development in Coventry. We were told at the time that the development would have super fast broadband and plots would be released in December 14 for completion in March 15. With this information we went ahead and paid our £500 early bird reservation fee. In September we received a call saying that the plots had been released early and they would like us to discuss the option of part ex, which we did. At this meeting we were… Read Full Review

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★☆☆☆☆

“Dreadful, greedy and unhelpful”

Written on: 12/12/2014 by Rossa171 (1 review written)

Purchased my first home through Persimmon. Right from day one they take money from you and don't fully explain why. They suggested going with one of their solicitors to which I politley declined. They also pushed me into using one of their mortgage brokers who was as helpful as a chocolate teapot. Persimmon are also quick to take cash off you for house furnishings- before the house even has a foundation. They are highly uncontactable, extremely unhelpful and I would never recommend them ever… Read Full Review

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★★★★☆

“Excellent customer care”

Written on: 10/12/2014 by Tiggitop (1 review written)

i have just read all the reviews on this site, and feel so sorry for everyone, however I bought a persimmons home in August 2014 in Pembrokeshire and although there have been some snagging problems I have been treated with respect, kindness and getting what ever needed doing as fast as possible. The communications between myself, customer care and the site manager has been fast and efficient, and they have gone out of there way to help with anything, especially as I am a woman on my own. The… Read Full Review

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★★★★☆

“After care service”

Written on: 06/12/2014 by 384Freeman (1 review written)

My daughter and her husband bought their Persimmon home 3 years ago. Whilst they are happy with the house, the after care service is none existant. They have had a flow of water from the top gutter since the property was built and no one has even bothered to reply to their e mails to come and have a look. They have now, at their own expense had to have this fixed and it turns out part of the roof didn't even have guttering as it was missed off!! NHBC have been informed but until the builder has… Read Full Review

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★☆☆☆☆

“continuos problems”

Written on: 04/12/2014 by KrisMachala (1 review written)

we purchased so called quality house from in Bagshot in January 2013', since then we had various problems with window locks, skirting, radiator leaks, and boiler. Recent answer received from them was that nothing is under warranty as completion date was over a year ago. Don't buy from them as they don't care once you paid the money. Customer service is non existent, I wanted to purchase more houses for rental, but will never buy from them again… Read Full Review

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★★☆☆☆

“dissatisfied with new persimmon home ”

Written on: 18/11/2014

I have lived in my new home for almost a year and i am experiencing problems with the windows and damp these are problems i don't expect after such a short time period. I have contacted persimmon on a number of occasions but they haven't been to fix it. Once you have paid for it they don't give a monkeys, so much for customer service… Read Full Review

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★☆☆☆☆

“Disgusting customer care ! Appalling quality home ! ”

Written on: 17/11/2014 by Disappointed234 (1 review written)

As a first time buyer I was lured into this shamble of a company. The customer service was great until they received my money then it all went down hill. The standard of my new built house was disgraceful. The builders was so rude. I even went to the trouble to write a letter to the manager to which their response was basically that they do not care and there was nothing I could do about it! I lost so much money and had to take time off work for the house To be sorted when their builders were… Read Full Review

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★☆☆☆☆

“Poor customer care!!! ”

Written on: 17/11/2014 by Roxanneh1988 (1 review written)

I have wasted so much of my time dealing with persimmon,norfolk!! This is a short review -think twice before purchasing from them. Customer service and workmanship is the worst I've ever experienced!!… Read Full Review

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★★☆☆☆

“Customer Care - They don't care.”

Written on: 15/11/2014

If you're buying in the Nottinghamshire area find out who your point of contact will be post sale. If the answer is Lorraine Pole - wouldn't bother as if you do encounter any issues they will not be sorted. The overall build quality and the house have been excellent but there were some issues, naturally with a new home that could have been easily sorted if it wasn't for the incompetence of Customer Care and Lorraine Pole. We ended up finding names on the internet and emailing them using the… Read Full Review

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★☆☆☆☆

“Don't touch them with a barge pole”

Written on: 11/11/2014 by AdonisMassey318 (1 review written)

They are awful. We were going to buy a house from them and they pulled it 2 days before exchange. They said we hadn;t completed in the agreed timescale even though they had never given us a timescale. Someone we knew went looking and was shown the house we were going to buy and was told that the sale had been withdrawn due to me not getting a visa (i was born in the uk). When i phoned to confornt them about it and the fact they didn;t want to refund the money we had paid for fitting they… Read Full Review

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★☆☆☆☆

“Appalling shocking builders”

Written on: 09/11/2014 by Byrdsh1973 (1 review written)

Disgusted don't buy ever. So delayed awful finish and minus balcony… Read Full Review

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★☆☆☆☆

“seaton vale Ashington ”

Written on: 02/11/2014 by DangeloSherwood157 (1 review written)

Do not buy a home from Charles church on this site everyone is up in arms. we moved in end of June everything was going great until 8 weeks ago when a large hole was dug next to our fence when we asked we were told that they had changed the site plan and were moving the elec sub station there, when phoned customer service was told that they were allowed to change plans when they wanted and there was nothing we could do. Not only was a talked to like something she had wiped of her shoe but at… Read Full Review

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★★☆☆☆

“ Persimmon New Build House, Well Below Standard!!!!”

Written on: 24/10/2014 by Downey279 (1 review written)

Myself and Partner moved into our new build 3 storey town house in Ingelby Barwick, Stockton-on-Tees December 2013. Since we have moved into the property there has been on-going issues with the paintwork and it is still nearly a year on well below what i would expect for a new build housing provider to do. I had a meeting with the site manager and his management a few months back and was informed that all we discussed would be dealt with in a prompt manner and i would receive a letter… Read Full Review

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★☆☆☆☆

“Worst building company ever, poor quality and service”

Written on: 22/10/2014 by MorganMooney (1 review written)

I purchase a persimmon home just over 10 years ago which at the time was 2 years old and had 2 previous owners. The 3 bed semi detached house was sold with garage and communal drive with allocate parking outside the garage as requested by the council when persimmon asked for planning on the site. I share a double garage with my neighbour mine being closest to my property. The space outside my property has always been used as our parking space with no issues until new neighbours moved in… Read Full Review

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★★☆☆☆

“Dont buy ”

Written on: 05/10/2014 by JairCopeland (1 review written)

We reserved a charles church/persimmon home in North East. No contact details provided or a name given to allow us speak with anyone in head office. All they were interested in was exchange of contracts and deposit As quick as possible. Overpriced homes built on top of each other. Thankfully we were wise enough to realise within a month that if the company do not have the decency to reply to written queries or concerns about the house they are building for a customer - no thanks. We withdrew… Read Full Review

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