Persimmon Homes www.persimmonhomes.com Reviews
Latest Reviews
★☆☆☆☆
“WORST BUILDING COMPANY IN BRITAIN.......NO JOKE!!!!!!!”
Written on: 26/04/2013
I dont often write reviews but Persimmon in Didcot have got to be the worst in Britain. Not only do the staff miss important details the builders are shocking. There are so many snagging issues its untrue. I heard they made a massive profit last year which doesnt surprise me as the finishing on my house was terrible. The work men take short cuts and dont finish the job properly and when someone comes to put right what they didnt they often say they have never seen such bad workmanship????... (read more)
★☆☆☆☆
“Be very cautious when buying a home from this company...”
Written on: 20/04/2013 by Smudgeone (1 review written)
Be very cautious when buying a home from this company Charles Church is also part of the group and built and managed by the same personell the incopitance of the management and the excuses used to cover up faults are disgraceful we have had to battle problems for 10 months if this house had been built by the private builder the local planning department would not have passed it people should no that the NHBC are funded by the builders and do not enforce the same standards as the local... (read more)
★☆☆☆☆
“Why cant we give zero star @Persimmon Homes!!!”
Written on: 10/04/2013
I am not one to normally nag , but having being pushed to the wall by the jokers at Persimmons Homes. You can expect a few snags with a new build but what you don't want is too many snags , or even worse when the after sales support is completely not existent.I can assure you this is exactly what you will get with Persimmons.I have spoken to a few folks in my new development built by them and they ALL have the same sorry tales to tell. If you want to save yourself the hassles of calling... (read more)
★☆☆☆☆
“be very aware”
Written on: 30/03/2013
We have just purchased our beautiful home as a family of four we were aware our searches didn't include local housing so we spoke to our local persimmon dumb bells who said on the land on the back of your house will be four council house so we thought it's not a problem in two weeks after this conversation another member of staff dropped that it 44 council houses. What more can you say the person who told me then said thank god we sold plot 110 which is one of the most expensive home which... (read more)
★☆☆☆☆
“DONT DO IT ”
Written on: 30/03/2013
me and my husband almost bought a house off persimmon! the house is 13 years old so you would suspect no problems the current home owners had a problem with the flooring back in 2004 as the buliders didnt put enough hardcore flooring down so the floor wasnt strong enough to support the weight of the house and started to sink the house was bulit in 2000 so as the problem was in 2004 it wasnt anything to do with "persimmons" it was now under the NHBC warranty they came and sorted out the... (read more)
★★☆☆☆
“The worst decision of my life.”
Written on: 28/03/2013
I would have to agree with the comments that are on this site, If you are looking to buy a new home then please think hard before you buy from Persimmon Homes, The quality and workmanship of my home is bad and the after sales is extremely poor. (read more)
★☆☆☆☆
“The House That (Persimmon) Built!”
Written on: 24/03/2013 by niknaks14 (1 review written)
I regret possibly making biggest mistake of our lives..... I certainly did 6 months ago. I have had over 100 snags, and they keep coming.... if you want builders in your house 1-2 times a week for the next 6 months then persimmon your company! and the repairs end up worse than the initial fault! One snag was the doorhandle in the airing cupboard wouldn't open properly, so the site gaffer said "I just need to cut a gouge out of the shelf and it'll work" "NO way!" i said, however when i was in... (read more)
★★★★★
“Hats off to this review website”
Written on: 09/03/2013 by Dean50
Me and WIfe are just going through the motions of making one of the biggest decisions in our whole life. We are excited and full of joy at the prospect of part exchanging our current house which is 2 bed to a 4 bed detached (crathorne). Our plan to have another child with the school I attended as an infant near by , local church and local community family and friends. I have now completely been put off the whole idea the point that my dream of moving into our new home has been smashed in... (read more)
★☆☆☆☆
“Lack of Responsibility”
Written on: 01/03/2013
Having bought our first house from Persimmon Homes in Essex we noticed some defects within the first two years. It took forever for Persimmon to rectify and when they did the level of workmanship was poor. Persimmon have constantly looked to avoid responsibility from the moment they received payment for the property. Recently we have noticed a defect due to poor workmanship. Unfortunately we have been told that despite this being the case Persimmon were unwilling to repair because it was... (read more)
Carole-Ann's Comment
Written on: 06/03/2013
very interested in your comment- i have a purpose built flat which looks like there is a build defect. NHBC isn't worth the paper its written on and no one seems to want to take responsibility or help.
Did your defects get sorted? Have you sort legal advise?
Good luck
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Concerned2007's Comment
Written on: 06/03/2013
Our outlay for repairs was far below that which I would consider going to court i.e. less than 1k. The problem is Persimmon know this and know the procedure very well. If I were to consider litigation I would have to get an expert report which would cost approximately £500. Persimmon would certainly reject this and ask for a single expert witness which would cost a further £500 with instructions etc.. Before you know it, I would spend approximately £3 to £7k before getting judgement. The judge may also consider not awarding costs to me meaning I loose this money. Unfortunately Persimmon have a team of in-house solicitors working for them who are employed to stop litigation processes. My advice is to see if you have any legal cover on your house insurance who may take up the fight. Really nasty business would not recommend Persimmon to anybody!!!
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★☆☆☆☆
“Poor & Disapointing”
Written on: 19/02/2013 by Ceri31 (1 review written)
I bought an Earlswood home from Persimmon last summer, in the 5 months I've been at the property I've had an electrician out to replace 3 faulty lights, the Kitchen extractor hood was broken during our induction and took 2 months to replace. We have had blocked drains and 2 water leaks from around the water tank resulting in water damage into our living room. All rooms in the house are displaying plasterboard slippage and nail pops, a builder from Persimmons told me “but its ok because... (read more)
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Showing 1 - 10 of 53 Reviews
★☆☆☆☆
“Customer Care, a complete joke!”
Written on: 16/02/2013 by Kittiwake
This review posted on 16th February 2013, having moved into our home on 20th December 2012, encouraged to by sales team to meet end of year figures! Still no broadband as Persimmon failed to complete required BT wiring, no replies to any of three strongly worded emails requesting answers and little sign of the Site Manager who has the vision of Stevie Wonder but with considerably less ability. The Managing Director, Ian Menham, has been silent, refusing all requests to comment! I wonder... (read more)
Niknaks14's Response to Kittiwake's Review
Written on: 24/03/2013
Good on you! You must kep us informed of how you get on with your battle, as I have an up and coming battle with them too!
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★☆☆☆☆
“Disgraceful aftercare!!”
Written on: 13/02/2013
Like most people we have spent many years saving for our first family home. All seemed well when we viewed our house, a few little problems that where pointed out to the sales office to which we where told would be sorted before we exchanged contracts. We moved in and the list of snagging was nearly 6 pages. We have been waiting nearly 7 months for problems to be sorted and has taken 4 months to get a response from the customer service manager. The customer care manager is Condescending and... (read more)
Aaronic28's Comment
Written on: 17/03/2013
Very interesting. I am thinking of buying my first home with Persimmon in Norwich. What happened in the end to your house? Did you get any reply frm the CE?
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Niknaks14's Comment
Written on: 24/03/2013
Hope you get it sorted. Our complaints are esculating up the ladder too!
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★☆☆☆☆
“Avoid like the plague”
Written on: 12/02/2013 by Tonykitchen123 (1 review written)
The Rowans, Wakefield They showed there intent from the off when they lied about the alledged offer they claimed to have received on the value of my current house! Little did they know but i had only 2 weeks previous recieved a valuation from the very same person. After several attempts of diversion from the marketing rep the value Miraculously increased by 5K (in the very same conversation!) In short they are layered with lies and ill guided information. Show willing whilst they still... (read more)
Niknaks14's Response to Tonykitchen123's Review
Written on: 24/03/2013
Lucky escape....... even minus £250. Been in whitwood 6 months and it's likely to cost thousands to get things put right or to take them to court!
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★★★★☆
“Nice home, but snag, snag and snag again and keep the...”
Written on: 09/02/2013 by Tonifarringale (1 review written)
WE love our home, its a cosey, well laid out build. However, had a multiple page snag list, but we kept Persimmon on their toes throughout all the remedial works. Also, I note there are complaints about noisey neighbours. ALL new builds have rubbish sound proofing, just talk to all the major house builders and you will hear the same stories. Like the majority of builders, both domestic and commerical, they build to make a profit and you are paying for that profit. So, my advice is go... (read more)
★☆☆☆☆
“Buyer Beware”
Written on: 07/02/2013 by CarolynU (3 reviews written)
I hope that all the people who are thinking of buying or have bought one of their homes don't have anything go wrong, because if you do good luck! My problems have been on going for many many months. In fact it might even be over one year. I have water coming in through the patio doors, and a hole in my ceiling with the plaster having fallen off. Our entire development has had numerous problems with ceilings having fallen down, and balconies having to be knocked down and re-built. The... (read more)
★★★★★
“Persimmon Homes Hadleigh Suffolk”
Written on: 06/02/2013 by AndrewLeeder
All too often folk who write something do so if they have something to complain about and if they are satisfied then they say nothing. Well, I want to redress the balance and say that our experience of Persimmon since moving in two weeks ago has been FANTASTIC. From the original sales lady, through to the on site pre move and post move service the service has been first class. Snags have been few but those we have had (and something in a new build is inevitable) have been attended to with... (read more)
Niknaks14's Response to AndrewLeeder's Review
Written on: 24/03/2013
You are one of the extremely lucky few! We have draughty windows, our heating is on 30 degrees wall thermostat, yet our rooms average 13 degrees with freezing draughts and our 2 young children been ill 5times in 6 months. Over 100 snags and shoddy workmanship. First and last new build for us.
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★☆☆☆☆
“Too many Sewage blockage issues and post sale care is...”
Written on: 06/02/2013 by Nena1 (1 review written)
Moved into a 4 bed room house... from charles church or persimmon now. Within 4 months we have experienced 4 drain blockages... We experienced due to the following: 1. the plumbers who built have left things (Caps of pipes ) inside pipe which caused blockage ... 2. Too many properties are connected to one main pipe ... and this casued blockage too often... ( As some other property have been flushing non flushable wipes down drain) 3. Also each property sewage pipe leading to the common... (read more)
Niknaks14's Response to Nena1's Review
Written on: 24/03/2013
Sounds familiar to our situation re heating. its our windows are draughty. 6 months on, through winter and still waiting for situation to be resolved. High bills and very sick 2 and 4 year old as their rooms freezing
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★★★★★
“Excellent”
Written on: 24/01/2013 by angiyoung (1 review written)
We have just moved into our new Persimmons home after doing a part exchange. I have nothing but praise for them all. The sales woman on site, Ruth Hart, was so helpful with everything, from talking us through everything at the start to the home demo at the end. She went above and beyond what we would have expected, we had a lot of problems with the 'professional people' involved and she helped sort out everything they asked for. The site manager, Gordon (dont know his surname) has been... (read more)
★★★★☆
“Very happy with Persimmons ”
Written on: 11/01/2013 by nataliey2001
I am saddened to hear so many poor reviews when I have received the complete opposite level of service. The site in Coopers Edge in Gloucester has so far been great! Fiona that runs the site has always been very helpful and the building site manager has gone out of the way to do everything he can to make me feel happy with the house and at home. Fiona came round on her day off (just before xmas) on her day off to check we were happy and settled which I thought was really great and any issues... (read more)
★☆☆☆☆
“Poor After Care”
Written on: 06/12/2012 by CTooth
I have found that once you have parted with your money on the biggest purchase of your life, they stop caring and quote things that you have signed for...... well I understand what I signed for but they abuse these quotes and you as a customer. Has anyone taken them to court? I am trying to find the best legal representation possible. ??? (read more)
Williamsturton's Response to CTooth's Review
Written on: 04/01/2013
I completely agree with you. My partner and I are currently looking into taking Persimmon to court after our front door had been letting in water for 7 years. We have been through 3 different floors and Persimmon admitted that the door and frame were to blame but will not pay for any of the replaced flooring. We have taken endless holiday days to get the door and flooring put right and to be honest Persimmon couldn't give a monkeys. I would NEVER buy another home from Persimmon/Charles Church. They are unapologetic and could not care less. STEER WELL CLEAR PROSPECT BUYERS.
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Carolynu's Response to CTooth's Review
Written on: 07/02/2013
I would like to know the same thing. I have a hole in my ceiling, and have to have tee towels on my floor to soak up the water. I have been given the run around for over a year. In fact it might even be two years. Now someone called (name removed) is responding to me, but nothing is happening. I'm sick to death of it.
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Showing 11 - 20 of 53 Reviews
★☆☆☆☆
“I'd never purchase a new home again”
Written on: 19/11/2012 by JWincup (1 review written)
After purchasing your home and you move in that's it. Post sales customer care is awful. 18 months later we are still waiting for faults such as sealing of windows, shower drains keep blocking, floorboards deteriorating, damp patches on corner of bedrooms and a major design flaw on the flat roof where they forgot to put any drainage up so the water falls straight over and soaks into the masonry and now covered in algae. My house is near the sea home so I generally have a chance to speak to... (read more)
Niknaks14's Response to JWincup's Review
Written on: 24/03/2013
did you get sealing of windows resolved? as we think we have same problem here in yorkshire. The draughts are so terrible since we moved in last sept (2012) that both my 2 and 4 year old have been ill several times and their rooms get no hotter than 13 degrees and thats if it's not cold outside with no wind! I wouldn't be able to take another winter in here if it's not resolved.
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★☆☆☆☆
“dont bother wasting your money....”
Written on: 08/11/2012 by soniap (1 review written)
we moved into our permisson home 6 months ago and we have an on going problem with our water tank they send the same plumbers that have no idea what there doing and apparently the plumbers have 28 days to fix a problem, we reported our problem 6 months ago but everytime we ring to complain there customer services put it down as a "new complaint" yes!! the same problem which we have been reporting. Permisson will do any thing to get out of paying for the problem to be sorted out which in my... (read more)
★★☆☆☆
“No soundproofing what so ever”
Written on: 18/09/2012
I moved into my persimmon home in July 2012, it is a 2 bed mid terrace house and I already want to move. There is absolutely no soundproofing between the houses, I can hear my neighbours talking, walking up the stairs, I can hear them opening and closing draws.. Basically it is a nightmare.. I have today complained, and plan on complaining to who ever I need to until something is done about it. (read more)
Mikestirz's Comment
Written on: 11/11/2012
How are yiu getting on?
We own a persimmons town house and are having the same sound issues that is only now 10 times worse as have noisier neighbours now after a couple of years.
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_Luca_'s Comment
Written on: 16/12/2012
Hi exactly the same problem here. Lower villa. Absolute nightmare. Constant stomping and banging from my neighbours upstairs. Affecting my health seriously. Has anybody actually managed to get anywhere with complaints or it's just a waste of time...?
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Tonifarringale's Comment
Written on: 09/02/2013
Try you local Environmenatl Health Dept. if your neighbours are not listening to you. It sounds a bit drastic, but it may save all the upheaval of moving etc. BUT make sure that you are not noisey, sorry to be blunt, but we often forget living so clsoe to people that we all make noises, even if its just shutting our front doors at some ridiculous hour of the morning/night. Its not tit-for-tat, but often thats how it starts and escalates. Sometimes the noises are justiefied and other times they are not. You cant always blame neigbours, espeically if children are involved as kids have to play; we all live different lives, some a tad noiser than others. However, generally we all tend to know the limitations, espeically if someone has taken the time to alert us. If it appears the noises are deliberate/malicious acts then this is a another matter. In the end, I think the the blame lies squarley at the feet of the house builders and the public need to lobby against a set of minimal standards for new biilds that have to be above the current levels. Please speak to your MP and express your grievances.
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Tonifarringale's Comment
Written on: 09/02/2013
Hi, sound proofing in all new builds is substandard. Boils down using poor quality materials. However, whatever sounds you are experiencing these could be mirrored for your neighbours, as their property will also be of poor quality sound proofing. So when you carry out tasks, just be aware how much noise you are making (sorry to be so blunt but some people forget this aspect). BUT, if you are quiet as a church mouse then help is at hand. Firstly, if the noises are excessive and distrubing your quality of life you can 1) try speaking to the neighbours and explain you can hear them, they may say the same about you so hopefully if they are intelligent enough you can discuss some compromises/solutions, which I think you may have already tried? If that doesnt solve the problems, 2) you can get in touch with your Environmental Health Dept. and speak to their pollution team. Noise nuisance is a serious matter and they have equipment that can monitor the types of disturbances. If it is found your neighbours are particularly obstrusive (and that would mean excessive or noise at inconveient times such as after 11pm or early am) the EH dept will write and warn the neighbour they are being monitored and hopefully this will stop them in their tracks. Although they could come back with a counter claim or may take offense.?? Also, note the complaint could also be registered against the property and could appear on any land searches of any potential buyer if you sell in the furture. No 3) you can, at your expense invest in some sound proofing material, although this is expnseive it may make more sense than moving (esp if you are close neg equity) or letting it affect your health. Plus a may be a unique selling point for the furture!!
Finally, I would like to see all house building in the UK follow the Irish line, where you do not pay the full amount to the builder until you are 100% satisfied with the quality of of your build. This can only be rattified by lobbying, so please lobby you MP for better conditions for buyers and perhaps we can get these people to build using professional and enthusiatic workforces, ones who care and not thinking about their profit and loss sheets!!! Good luck
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★★★★☆
“Happy with the house”
Written on: 22/07/2012 by Pclark827 (1 review written)
First of all I am really sorry to hear of all these bad experiences I am reading about. However, I wanted to write a review as I feel in my case I have been quite fortunate. The sales team and the site manager have been great. There have been a number of snags admittedly, completion was brought forward and I was given an inventive (free carpets) to do so. I think the finishing touches were rushed a little. The snags are often due to poor workmanship from contractors. I was very angry about... (read more)
Pclark827's Response to Pclark827's Review
Written on: 12/04/2013
I wrote this review far too early.
Once all of the initial snags are sorted (that are reported to site staff) you are then left to deal with the Customer 'Care' office (in this case Lancashire).
The staff who you report the problems to are pleasant and polite (you leave a message on the answerphone and they call back) - but if they want to get out of doing something they pass it on to their 'Customer Care Manager' who basically sends you a letter saying they will take no further action.
A flood from a defective fitting in the kitchen has meant that I have been without flooring in my kitchen since Feb. I had to get the NHBC involved in the dispute and thankfully they have gone in my favour. I am still waiting for the damage to be repaired. This is the second flood in the property that has caused damage.
I can't edit my original review but please read this comment and rest assured I would give this company a no star rating. Buying a home is a major event in someone's life and they seem to have no appreciation for this.
Please avoid. What a shame I have had to retract my original review.
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★☆☆☆☆
“Some facts (not opinions) relating to Persimmon.”
Written on: 17/07/2012 by Colourwave (3 reviews written)
Persimmon are quite ruthless. When buying a new home you have no real rights (or a valid agreement) until you have physically exhanged contracts. Exchanging contracts when buying off plan is also very very risky as they can make changes to the building which you have no real control over. If you want an example read on... We part exchanged a property and were given 30 days to exchange contract which is a massive task (if you add extra's you have to wait for pricing - how can you arrange a... (read more)
Vbwardy's Response to Colourwave's Review
Written on: 17/10/2012
This is just happening to us and we are furious at how after 6months of planning and a few weeks from completion they have wwithdrawn their part ex offer. I just wondered if they refunded monies you had paid to them or were you left completely high and dry?
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Colourwave's reply to Vbwardy's Comment
Written on: 18/10/2012
Vbwardy's. Sorry to hear it has happened to you too... We managed to get our deposit and extra's back after some arguing BUT we had to write off all the search fees, mortgage booking fee, valuations etc off - best part of £1500.00
On a positive note, we agreed a deal at £194k for the house in December 2011, it was built in May 2012. The house is still unsold, and they have dropped it to £180k - I bet you it's now worth £165k tops...
It seems stupid because if they kept to the deal and dropped the value of our house by another £10k it would have sold easily and they would have two properties off their books. As it is, they are sat with a grey elephant on a site which wont sell, which is loosing value every month!!
Maybe this is an example of an argument you could use to make them change their mind... specifically the house was Plot 22 Whitechapel Gardens, Cleckheaton, Yorkshire...
We could have let them do the assisted sale at their minimum value but chose not to. Not because we wanted to protect our house, it was more down to the fact that the plot we ordered turned out to be completely different.
If all arguments fail and you really want the house, let them do the assisted sale at rock bottom pricing - what have you got to loose?
Hope this helps.... King Regards Dave...
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Colourwave's Response to Colourwave's Review
Written on: 18/10/2012
Vbwardy's. Sorry to hear it has happened to you too... We managed to get our deposit and extra's back after some arguing BUT we had to write off all the search fees, mortgage booking fee, valuations etc off - best part of £1500.00
On a positive note, we agreed a deal at £194k for the house in December 2011, it was built in May 2012. The house is still unsold, and they have dropped it to £180k - I bet you it's now worth £165k tops...
It seems stupid because if they kept to the deal and dropped the value of our house by another £10k it would have sold easily and they would have two properties off their books. As it is, they are sat with a grey elephant on a site which wont sell, which is loosing value every month!!
Maybe this is an example of an argument you could use to make them change their mind... specifically the house was Plot 22 Whitechapel Gardens, Cleckheaton, Yorkshire...
We could have let them do the assisted sale at their minimum value but chose not to. Not because we wanted to protect our house, it was more down to the fact that the plot we ordered turned out to be completely different.
If all arguments fail and you really want the house, let them do the assisted sale at rock bottom pricing - what have you got to loose?
Hope this helps.... King Regards Dave...
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Vbwardy's reply to Colourwave's Comment
Written on: 28/10/2012
Thanks, we are still none The wiser, I sent a complaint letter last week to the MD and hope one way or another we will resolve things. It just is not the 'Stress free' move we originally planned.
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Mousesmum's Response to Colourwave's Review
Written on: 10/11/2012
We are currently doing a part exchange with Persimmon. Had you exchanged contracts at this point or where they coming up with excuses and queries that kept this from happening? We are waiting to exchange but our solicitor keeps getting more queries from Persimmon and now after reading your comments it sounds like they are deliberately holding off with a view to cancelling the px. Have you got your money back yet? We are now seriously considering pulling out.
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Colourwave's reply to Mousesmum's Comment
Written on: 12/11/2012
No we hadn't exchanged - they withdrew the part exchange offer when our solicitor rang them to exchange contracts. They did come forward with queries that constantly delayed us from exchanging contracts, however, I cant say for certain that they did this on purpose - I just think they were extremely slack.
As an example, they waited until the very last minute to request a gas safety certificate and radon gas test - if this was going to be a condition of the exchange (which apparently is common) then they should have highlighted a need for this as soon as they received the TA6 form, which stated that I didn't have one. On the other hand, if my solicitor would have been on the ball, then they would have told me this too.....
We got our deposit and extras money back (not valuation or mortgage booking fee) by successfully arguing that they caused nearly all the delays.
If you want the house, my only advice is to take charge of the entire process making both solicitors (yours and theirs) are on top of everything.
We purchased another house a few weeks later and because I had good understanding of the process we managed to exchange contracts within 3 weeks (so it is possible...)
I hope this helps
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★☆☆☆☆
“faulty flue”
Written on: 09/07/2012 by precaste (1 review written)
I have been in my Persimmon home for a number of years since it was built. I recently had reason to change the gas fire. Fitter arrived, did the usual smoke test the roof space filled with smoke, the precaste flue had failed.Being outside the NHBC timescale I contacted Persimmon diectly. They sprung into action sent a fitter to examine and confirm the existing precaste had failed.We both consider ourselves fortunate that we have escaped a most serious situation.Persimmon wrote back with a... (read more)
★☆☆☆☆
“What a joke - MUST READ BEFORE CONSIDERNG BUYING A HOUSE!”
Written on: 25/06/2012 by CharleyWatkins (1 review written)
Okay so I don't normally write reviews but as I am so annoyed with what has happened recently I feel the need to warn all new buyers of the issues I have had. I have recently bought a house from Persimmon Homes in Leciester, me and my partner are first time buyers and we entered into the 80/20 scheme. We was so excited about our housing and managed to get a really good deal (or so we thought..) It all came up several weeks ago when I was enquiring about measuring up for the curtains etc.... (read more)
★☆☆☆☆
“Nightmare..wish we never bought this house”
Written on: 10/06/2012
We moved in our new house last week..buying house for the first time. As I am pregnant i was so excited to move in cos they kept promising us that house is gunna be ready jan/feb 2012 then march then april but we moved in at the end of May. Site manager happily told us that theyve done a good job cos the acctual date was at the end of June. The sales guy whos sold us the house promised lot of things that havent been done..then a new guy took his place in office,tryin to be nice and telling... (read more)
★☆☆☆☆
“Paul Hurst MD of East Midlands is a joke and has no...”
Written on: 06/06/2012 by AnnoyedVictim
If and MD does not have influence on his staff, how can you trust the rest of them. Their company is a joke !!!! I have reported of a nuisance by the firm about continuously sending unwanted texts and I was told it will be done about 3 weeks ago. They keep sending me texts on sale of properties when I am not interested at all. I understand from the reviews that they are rubbish developers. YOU ARE A JOKE AND UNDERSTAND ARE COWBOYS !!!!! (read more)
★☆☆☆☆
“They Keep Bombarding me with unwanted Text Messages”
Written on: 06/06/2012
Some time ago, I went to see one of Persimmon properties in Leicester called the "Wickets". I gave the my mobile details and have since been bombarded with text messages, trying to sell me other properties as far as Lincoln etc. I have told them on numerous occasions not to send me any text messages and even rung their MD Paul Hurst, and still keep getting the messages. It is a NUISANCE !!!! anybody knows how I can stop them sending me texts ? I DO NOT LIKE THEIR HOUSES ANYWAY. FROM THEIR... (read more)
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Showing 21 - 30 of 53 Reviews
★☆☆☆☆
“The Real Cowboy Builders”
Written on: 30/05/2012 by Bustah
Persimmon say they build Quality Homes - Unfortunately they don't know the meaning of the word, let alone how to achieve it. The ceilings downstairs have never been decorated because there is always a new leak to contend with. The heating boiler came from redundant and bankrupt stock so spares now have to come from Italy and take a minimum of 3 weeks. Great in winter!! The downstairs wc leaks and always has and the only way to fix it is to replace and Persimmon won't do that. All the sinks... (read more)
★★☆☆☆
“Lack of care in all aspects!!”
Written on: 12/05/2012 by Jenny87 (1 review written)
when you have paid the best part of 200k for a house any issues encountered are annoying/irratating/heartbreaking, but with our house at least, it’s the amount of problems that seem to be occuring! And it appears up and down the country that persimmon have disgruntled customers, surely something needs to change in the way they handle the ‘aftercare’ portion of the contract we sign, because there’s absolutely nothing wrong with the way they deal with people during the buying process!... (read more)
★☆☆☆☆
“Lied to a newly starting family/first time buyers”
Written on: 16/04/2012 by Loganalpha2
Back in October I find out Debs is Pregnant and as we have been saving for a house and the house we live in is a death trap (but it allowed us to save) we went to look for a new house. We find a development around the corner from where we currently live that offer 20% off with option to pay that loan off or when you sell the house they get there 20% back AFTER 10 years. We have 14k saved up to put as a deposit so it would give us a sensible mortgage every month which would be fixed for 5... (read more)
★☆☆☆☆
“House over-valued by £20,000”
Written on: 11/04/2012
Persimmon have admitted in writing that my house was over-valued by £20,000 but have offered a 'goodwill gesture' of £7,000. I have been fighting this case for over a year to get fair treatment. I brought the house on a Government scheme for key workers and did not expect to be ripped off. My local MP is now helping fight my case. Shepherd Surveyor's didn't even fill in the valuation form correctly, they had the wrong postcode and parking information. I question whether they were even... (read more)
★☆☆☆☆
“Awful”
Written on: 19/03/2012
We have been waiting over eighteen months for snagging issues to be resolved. Calls and letters are ignored. Our neighbours are all saying the same thing. Appalling customer service (read more)
★★★★★
“Shocked at all the bad reviews!!”
Written on: 03/03/2012 by DaveEmm54
From the start Persimmon homes were fantastic! The house is built well and finished to a high standard, any issues have been fixed straight away (we had a about 5/6). With our issues we didn't go ranting and raving to the sales people or the site manager, as this will get you off on the wrong foot with them for a start! We got onto the site manager showed him the issues (light fixings not working, the door to the garden did not sit correctly in the frame) and they were fixed in the same... (read more)
★☆☆☆☆
“E.PORT AWFUL SALES TEAM!!!!”
Written on: 26/01/2012 by larajazz
We wanted to buy a home from this so called company. The sales rep passed us to their finance department. We contacted the sales rep and she told us someone had put a deposit on that house. A few week later the finance department contacted us out of the blue saying she had contacted them to re look at our finances...as the other couple had pulled out fo the sale. we have had to do ALL the ringing around since to try to find out what is happening. The finance man dealing with us, said he... (read more)
★☆☆☆☆
“Shocking Customer Service and no QA of workmanship”
Written on: 20/12/2011
For clarification to set the context of Persimmon's levels of customer service regarding our house I have listed the following faults after supposedly 3 levels of QA auditing. 1. 2 internal doors would not close. 2. 2 toilets would not flush. This issue was explained as resulting from the job being carried out by apprentices and not being checked once. 3. Badly fitted French Doors needing significant adjustment. 4. 2 kitchen unit doors hanging off one of which nearly injured my then 11/2... (read more)
★☆☆☆☆
“DO NOT BUY A PERSIMMON HOME.”
Written on: 01/06/2011 by nettypersimmon
I moved into my brand new home in July 2010. Since moving in I have had nothing but problems with the house. Every room has cracked plaster above windows, doorfames etc. The ceiling in all rooms have cracks or marks where the studs are poking through. After 11 months in our home, we still have no aerial connection that was supposed to be fitted as standard. After a brief "hand-over" inspection, I was told to add any other faults to a monthly inspection list. I noticed that the front room... (read more)
Guest's Response to nettypersimmon's Review
Written on: 02/07/2011
We've had a nightmare with Persimmon homes! Basically will do anything to take your money from you! They refused to drop the price of the house when the survey came back undervaluing the property so we couldnt proceed with the purchase. Less than a week after we'd paid £1000 for extras upfront they refused to refund our money or give us the goods we'd paid for! Absolutely fuming! Going to contact our credit card company to see if we can get it back. DO NOT BUY FROM PERSIMMON!
Reply to this comment
★☆☆☆☆
“They are very inefficient or i may say that they have...”
Written on: 17/04/2011
They are very inefficient or i may say that they have no respect for their customers.They keep changing their storie and keep adding the cost of your property.They get benefit by creating confusions all the time.They are happy as long as you say "yes2 to them and keep paying money for crep stuff.
I don't know its only them or it is the nature of this business.I would highly advise someone who is dealing with persimmon to take everything in writing irrespective how small conversation it could...
(read more)
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Showing 31 - 40 of 53 Reviews
★★★★☆
“Have moved in to a new build persimmon house and so...”
Written on: 11/01/2011 by chazclark (10 reviews written)
Have moved in to a new build persimmon house and so far so good, just minor problems to have rectified such as chipped paint or a tight door.
My personal advice: If possible try to pay extra for certain upgrades such as florring and tiles, it will help you edge ahead when it comes to re selling as all the houses on these estates are of very similar spec.
Refuse most of persimmons fixture upgrades such as chrome light switches and towel racks, aswell as fridge freezers, they charge an...
(read more)
★☆☆☆☆
“Purchased a new Permisson home at the end of 2009, the...”
Written on: 10/01/2011
Purchased a new Permisson home at the end of 2009, the second "new" home that I have owned. Previoulsy owned a new home builT by a different builder which I didn't have any problems with.
Permisson are a bunch of cowboys, from pipe works not tightened resulting in various leaks throughout the house, ill fitting doors,shower thermostats being replaced (3 in 12 months),undersink pipework and joints not being accessible, tiled in units (one of the leaks)and the rubble and waste left under the...
(read more)
★☆☆☆☆
“Had this four bed D/House for two years now. Bad from...”
Written on: 18/12/2010 by rodbailey (2 reviews written)
Had this four bed D/House for two years now. Bad from top to bottom. Bad workmanship inside and out. I have given up on there maintenance team, they are the smelly stuff. All on my road have had a bad job done and i'm not just talking about the finnish. Hear are some of the things my house has had.
Bust pipe work bad brick work, sunk drive ways windows 2inch out, poor electrics, water leaks. None of the upstairs window vents fitted, boiler was bust the day we moved in, heating system leaked...
(read more)
★★★★★
“The house we have was well built and finished off...”
Written on: 23/11/2010
The house we have was well built and finished off well. Customer care have been helpful as have the workers.
Would recommend persimmon homes to a friend.
(read more)
★☆☆☆☆
“I moved into my persimmons 3 bed detached home in June...”
Written on: 19/10/2010
I moved into my persimmons 3 bed detached home in June 2010, on my move in day the painting was not finished, the dishwasher wouldnt work and to top it off i used the shower which came down through the walls into the living room.
I have been in my home for 4 months and various repairs are not complete the customer care is a complete joke they ignore my e-mails and when i call it is always a answer machine, which gets ignored.
I had flooring laid through persimmon which is coming up i ring...
(read more)
★☆☆☆☆
“Persimmon homes....where do i begin? I moved into a 4...”
Written on: 15/10/2010
Persimmon homes....where do i begin? I moved into a 4 bed three storey semi det just over two years ago, we've had nothing but problems, the kitchen floor tiles had to be ripped up because of movement, an upstairs toilet was leaking and had to have the bathroom tiles replaced, along with numerous visits repairing door frames etc. To top it all off i came home after been out for around three hours and the kitchen ceiling had collapsed and hot water was pouring all over the place,(another... (read more)
★☆☆☆☆
“I have bought a 6 bed home end 2009. The house is well...”
Written on: 13/10/2010
I have bought a 6 bed home end 2009. The house is well built and I got a great deal at the end of the financial year; however what has made the all ordeal a nightmare is the incompetence of the West Yorkshire customer service team, no correspondence, and blind at problems when it might cost them money, sometimes spoiling for an argument... A total waste of space! They send work men when they want, with no warning they just turn up. What should have been a dream home & move, frustrates the... (read more)
★☆☆☆☆
“I bought a Persimmon ground floor flat which has been...”
Written on: 19/09/2010
I bought a Persimmon ground floor flat which has been a nightmare. There isn't any sound proofing to speak of and I can hear my neighbours talking, even drawers being closed!
Apart from living underneath a herd of elephants Persimmon gave me and my upstairs neighbour the same flat numbers. After months of working out the problem ourselves with gas and electric companies Persimmon refused to accept any responsibility saying it was the councils fault.
As a leasehold each of the flat's have...
(read more)
Guest's Comment
Written on: 22/07/2011
I too have had the same problem in my ground floor flat bought from persimmon, have you pursued the issue any further with them?
Reply to this comment
★☆☆☆☆
“In the summer of this year (2009) we entered into a...”
Written on: 14/12/2009
In the summer of this year (2009) we entered into a part exchange agreement with persimmon homes, we chose this option because it was meant to be quick and stress free. We were given a September move slot. We duly made sure everything they asked for was done and completed in time for September and were ready to exchange in August 2009. It is now the 14th of December and we have still not moved, we have had no real explanation from Persimmon. We have a buyer for our house (which is... (read more)
★☆☆☆☆
“I puirchased a persimmon flat, misery from day one and...”
Written on: 03/12/2009
I puirchased a persimmon flat, misery from day one and they refuse to help. The flat above me has hard flooring which was laid by persimmon and is excluded from being laid in the lease. The customer services manager is a joke all he can manage is resealing baths real problems not his bag ! The plumbing was a disaster they have been out 14 times in 2 years. The sales persons was a little rogue in some of the comments made, the real moral is treat these people as if they are second hand cars... (read more)
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Showing 41 - 50 of 53 Reviews
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Niknaks14's Response to Dean50's Review
Written on: 24/03/2013
sorry to say this, but yes Persimmon houses ARE that bad and you are possibly making biggest mistake of your lives..... I certainly did 6 months ago. I have had over 100 snags, and they keep coming.... if you want builders in your house 1-2 times a week for the next 6 months then persimmon is your company! They fill you with excuse after excuse. They told us "the 2 inch space in your doorstep (very dangerous) needs to be like that to comply with nhbc" load of nonesense. "your garden is waterlogged because....." Now my biggest issue with them is that all our windows are blowing in all the freezing cold air, even though they're shut, air vents closed. Their DIY man came out and said "oh yes you've got some draughts coming in from your vents, the best thing to do is fill them with silicone sealer" WHAT! the draughts not only are coming in from vents, but from the actual seals, I have 2 young children aged 4 and 2 and most nights they come sleep with me because their rooms are at the back of the house and this is where the draughts are worst. The max temperatures in their rooms have got to 14 degrees, with the heating on 30 degrees, all because of the draughts. the bathroom is between their rooms and to have a bath is impossible. the draught coming not only from the windows, but extractor is horrendous. my 2 year old once said mummy its feezing! and although the water was cooling down rather quickly, i was fully dressed and couldn't see an immediate reason, that was until i went in bath a few night later with them. I has goosebumps all over my body! initially i thought it must be the radiators ot heating up sufficiently, but no it's the windows. My boy has been ill now 5 times, with 4 x anti-biotics and my girl 4 times with 3 x anti-biotics and myself 3 times with 2 set anti-biotics all since we moved here. The health of myself and children is paramount and i will never forgive persimmon for causing us this ill-health.