Persimmon Homes Reviews - www.persimmonhomes.com

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Persimmon Homes www.persimmonhomes.com
Persimmon Homes www.persimmonhomes.com
Persimmon Homes www.persimmonhomes.com

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Latest Reviews

★☆☆☆☆

“Charles Church - Persimmon appalling customer care”

Written on: 25/08/2015 by Wilsonbl324 (1 review written)

Bought a Charles Church house (owned by Persimmon) in Pembrokeshire, and I have to say the house itself is ok we have not able to get any of our issues resolved! Don't bother paying for kitchen upgrades as they don't use proper kitchen fitters they just use their cheaper contractors to install and as you can probably guess they make a right mess of it, in the few occasions when hey have comeback they actually cause more damage. This has been going on for 2 years even on moving in we pointed… Read Full Review

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★★★★☆

“home owner”

Written on: 07/08/2015 by cherryburn (1 review written)

we just bought persimmon home at silver mere park sheldon west midlands,its a really nice home and good build quality. but such a shame some of the trades men dont take pride in their work, but thanks to contracts manager everything has been sorted and we move in a few weeks time… Read Full Review

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★☆☆☆☆

“Very poor quality home with worse customer service”

Written on: 31/07/2015 by Sueteer1 (1 review written)

My best tip to readers is DO NOT BUY a Persimmon home. We have had a handful of new builds, this is one of the worst!! They use very poor quality products and poor quality contractors who do not appear to have any pride in what they do! Persimmon do not follow their complaints procedures and do not appear to care about their customer service whatsoever. I could go on and on going into detail but I am exhausted by them after weeks of complaints with only a few repairs completed. There has been… Read Full Review

Overdunit's Response to Sueteer1's Review

Written on: 03/08/2015

Persimmon reports highest profit since before crash Housebuilder Persimmon has reported pre-tax profits of £475m for 2014 its biggest profit since before the crash. How do they manage this? By using inferior products and contractors!
Their latest scheme is selling “Escalating Leaseholds on Stand Alone Properties,” copy & paste the links,

Daily Mail today brings to light a scandal of current housebuilding: the building of free-standing leasehold houses.

The only way to stop these shameful builders is to contact your MP and send a copy to the Homes & Communities Agency.

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★★☆☆☆

“house needs repairs after only 2 years 6 months !!!!!!!”

Written on: 29/07/2015 by wdSteele454 (1 review written)

very dissapointed to hear that after only being in my house for 2 years and 6 months that any problems ie, toilets needing repair are no longer Persimmon problems !!! I would have expected their parts to last longer than this .POOR SHOW PERSIMMON !!!!!!!!… Read Full Review

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★☆☆☆☆

“Persimmon Nightmares”

Written on: 22/07/2015 by MarioRose475 (1 review written)

Absolute rubbish. The whole experience from sales to site, the worst customer care service ever!!! The South Wales team should be embarrassed by their efforts. Managed by people who have no respect or ideas of how disruptive their lack of care effects peoples lives. Totally disorganised and willing to blame anyone else apart from the management for problems after problems. Worst company ever, would not have them build a box… Read Full Review

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★☆☆☆☆

“Willow Croft - Buyer Beware!”

Written on: 08/07/2015 by KiaraNash205 (1 review written)

Reserved a house here early 2013, moved in at the end of 2013. We were so excited moving to a brand new home. On move in day, the flooring we ordered from Persimmon had not be laid in the living room. The first question the site manager asked us 'did you order flooring?' No we ordered flooring from you for the entire house, but didn't think about the living room. We should have known this would set the tone for our experience of these builders. It's been snag after snag including: Boiler… Read Full Review

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★☆☆☆☆

“UNBELIEVABLE”

Written on: 06/07/2015 by Lawrence184 (1 review written)

I FIRST WANT TO START OUT WITH HOW RUDE THEY ARE IN THE OFFICE. THE SERVICE IS AWFUL, THEY WILL MAKE U WAIT UNTIL THEY'RE READY TO MOVE, FOR INSTANCE WE ASKED FOR THE DISHWASHER TO BE FIXED WHEN WE FIRST MOVED IN OVER A YEAR AGO AND IT'S STILL NOT FIXED U CAN PULL IT RIGHT OUT IF U WANTED TO. I ALSO SAW A MARK ON THE WALL SO I DECIDED TO WIPE IT OFF ONLY TO SEE THE WALL WAS 2 DIFFERENT COLORS MEANING THE APARTMENT WAS HALF CLEANED. WE CAN'T TURN THE CEILING FAN ON CAUSE IT'S SO LOOSE WE THINK… Read Full Review

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★★☆☆☆

“Customer dis-service”

Written on: 05/07/2015 by Healykg317 (1 review written)

Really fantastically poor levels of customer service. Cheap value-engineered 'solutions' and slapdash sub-contractors using cheap solutions like push-fit plumbing joints: To fix a leak in the floor void caused by poor workmanship Persimmon have to cut a hole in your ceiling. (There are no floor boards to lift as large, cheap chipboard panels are used). If you are lucky the plumber will guess correctly where the leak is. If not you will have as many holes as there are guesses. The plumber will… Read Full Review

Richarda618's Comment

Written on: 05/07/2015

If you have problems, which you have put in writing and havnt been solved, go to the 'code for new homebuilders' website.
Persimmon are signed up to it, and the adjudication scheme.
You may need to go through the NHBC first (via the scheme) before goingbto adjudication, but you CAN win.
I just have.
The more that do this, the better.

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★☆☆☆☆

“Shocking company stay away”

Written on: 29/06/2015 by Taylor380 (1 review written)

Once your money has been handed over customer service disappears. Leaving you stung… Read Full Review

Richarda618's Comment

Written on: 03/07/2015

Consider referal to code for new home builders adjudication scheme.
I did.
I won.

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Laurajob's Comment

Written on: 04/07/2015

What is this scheme? My husband and I are having huge problems with persimmon and would like to know more. Thanks

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Richarda618's Comment

Written on: 05/07/2015

Persimmon should have advised you of it...if they didnt, they are in breach of it straight away! They SHOULD give you a copy.
Google it and it will give you the website..
Its an independant scheme all major housebuilders have signed up to, including Persimmon, which provides a resolution service which is cheaper than suing them.
Its a prerequisite of the NHBC being the warranty body.
If its the house thats the problem, you complain via the NHBC initially (using the scheme..they give you a ref. no.).
If its to do with incorrect info given on reservation you still go via NHBC, but they give you a ref.no. which you use to go straight to adjudication.
You need plenty of written evidence, so make sure every contact with Persimmon is in writing.
I won.
If you require further info, reply, and Ill give you my e mail.

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★☆☆☆☆

“OVER 160 SNAGS BUILDERS FROM HELL”

Written on: 24/06/2015 by davemw71 (1 review written)

I bought my Persimmon home in March 2014, All looked ok when we first moved in, handful of small snags. Then on the first night found both the bathroom and en-suite showers leaked like a sieve. After nearly a year and about 50 tubes of silicon later, Persimmon finally agreed to replace the whole en-suite shower as they couldn't fix it. The bathroom still leaks but we've given up with that. All the kitchen units started to drop away from the work service, found they were just hanging with no… Read Full Review

Richarda618's Response to davemw71's Review

Written on: 27/06/2015

I wholly agree!

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Deehcee's Response to davemw71's Review

Written on: 03/07/2015

So sorry to read you comments, and the stress that Persimmon has caused you, However all Developers seem to be as bad ! What is the point of Building Control ,NHBC Guarantees etc ?
WHO IS LOOKING AFTER US PURCHASERS??
All very well for Cameron and Osborne to go on and on about "we are building more houses!!", NO THEY ARE BUILDING HIGHLY EXPENSIVE TIMBER SHEDS THAT LOOK NICE ON DAY 1 THEN FALL TO BITS !!!" Have you been able to claim any compensation from them??

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Overdunit's reply to Deehcee's Comment

Written on: 03/08/2015

The only way to stop these shameful builders is to contact your MP and send a copy to the Homes & Communities Agency,(Copy & Paste The Links)

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Overdunit's reply to Overdunit's Comment

Written on: 04/08/2015

Unfortunately the links have been removed,

Contact / Email
Your MP and copy to Homes & Communities Agency

Google
E mail and write to Persimmon CEO

Pay row at Persimmon over Director’s share incentive plan


Developer Persimmon to pay compensation to residents of Grantham’s Hunters Gate

If every disgruntled purchaser contacted their MP their workload would increase significantly and something would have to be done!

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★☆☆☆☆

“Horrendous company to deal with”

Written on: 24/06/2015

Pulled out of the deal as Persimmon's solicitors were unable to provide basic details such as building regs approval and breakdown of service charge costs. Funnily enough they have gone completely quiet when it comes to the refund of my reservation fee and it's looking likely I'll have to take them to small claims court… Read Full Review

Richarda618's Comment

Written on: 27/06/2015

Duplicate review (see below) by Persimmon rep.

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Richarda618's Comment

Written on: 05/07/2015

Use the 'code for new homebuilders scheme'.
Phone NHBC, advise them it is a 'reservation issue', not a fault with the house.
Tell them you want to use the scheme, advise the plot number.
They will give you a ref no.
Contact the code by e mail via their website. They will send you the forms.
You have to pay £120, they have to pay £360 to just respond!
If you win, you will probably get your fee back from Persimmon.
The scheme works. I won.

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★★★★★

“Excellent ”

Written on: 22/06/2015 by Daz846 (1 review written)

Could not do enough a real company that bends over backwards to help in every way possible… Read Full Review

Deehcee's Response to Daz846's Review

Written on: 26/06/2015

EXACTLY IDENTCAL TEXT AS PREVIOUS "EXCELLENT" IS THIS ANOTHER PERSIMMON SHAREOLDER !!!

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Daz846's reply to Deehcee's Comment

Written on: 26/06/2015

I don't own any shares in any company, I just moved into my new home last week, having always had new builds I couldn't be more pleased.
Thank you for your concern

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Richarda618's Response to Daz846's Review

Written on: 27/06/2015

Why a duplicate comment then!!
Which site.
Where!
Rumour has it this site is influencing a lot of people.
Guess you at Persommon realise it, especially after Watchdog, eh?

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Daz846's reply to Richarda618's Comment

Written on: 27/06/2015

what duplicate comment ?

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Richarda618's reply to Daz846's Comment

Written on: 03/07/2015

nwbird! Persimmon are in trouble.

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★☆☆☆☆

“The drive estate ”

Written on: 21/06/2015 by Frostku417 (1 review written)

Absolutely awful house builder, we never recommend to a friend or family. I would tell anyone to avoid at all costs. We brought a brand new house 8 weeks ago and when we moved in we pointed over 50 major snags and still have not had anyone in to fix these. From mould in the corners of the rooms to the plaster walls still showing the plaster screws, brand new shower base that is cracked to which they said they could repair! It was brand new not second hand. Just in general customer… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID AVOID”

Written on: 02/06/2015 by MrsS72 (1 review written)

Moved in 28th Febuary,(brand new build) flooded within 4 hours of moving in, gravel, bricks and baby wipes found in the pipes on inspection, All cleaned out and 6 days later flooded again carpets flooring skirting doors all destroyed, we have been here 3 months you can fit you're fingers between window frames, TV a satellite connections not working (cheap fittings from Persimmon) Unable to run a hot bath unless filling buckets and endless kettles, all 6 flats in the block having same problems… Read Full Review

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★☆☆☆☆

“Close Encounter”

Written on: 26/05/2015 by leRowe257 (1 review written)

About to exchange contracts, part exchange with Persimmon on new build in Bedlington but after reading reviews and current demands by their legal department seriously considering pulling out… Read Full Review

Richarda618's Comment

Written on: 28/05/2015

I bought from Persimmon in Worcester last August.
Im a seasoned house buyer, including new builds.
All I can say is its been a nightmare, their after sales care is a disgrace, and if your proposed house is timber framed like mine, the build standard is shocking.
We wouldnt have proceeded if we'd known what we know now.

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★☆☆☆☆

“2004 I bought a Persimmon home, customer care doesnt...”

Written on: 21/05/2015 by stephenbale (1 review written)

After watching 'Watchdog' tonight (May 2015) I decided to post. Upon receiving the house keys I discovered many things not right with my new Persimmon home. After many months of contacting Persimmon they promised to put right the poor finish, missing items and defective fittings. This promise was offered face to face by a senior Persimmon representative, we even shook hands on it. We waited patiently for the workmen who never arrived. Eventually it cost me over a thousand pounds to put right… Read Full Review

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★★★★☆

“Be realistic ”

Written on: 15/05/2015 by 61welshman (1 review written)

We have bought two brand new Persimmon Homes and another in the pipe line and a Taylor Wimpey and a couple of other new homes. The worst by a mile was the Taylor Wimpey, 100+ nail pops, walls having to be cut out, all the internal doors replaced and the list goes on from a so called 5* builder. You need to put a lot of time into purchasing any new home the key words are check check check, take nothing on their word, only what you can see and have in writing. As for customer care, email them… Read Full Review

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★☆☆☆☆

“Shocking customer service, very unsatisfied with my...”

Written on: 05/05/2015 by JulietBauer193 (1 review written)

Me and my partner bought out first home an made the terrible mistake of buying with persimmon homes. The customer service was so bad. The state of the house was discusting for a new build. I had to take time off work to suit when they could fix all the problems. I would recommend anyone to steer well clear of this shambles of a company. The whole process was so stressful and a year down the line there are still so many problems with my house that they refuse to sort… Read Full Review

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★★★★★

“We love our home.”

Written on: 05/05/2015 by KathleenMary1948 (1 review written)

I have a feeling that most people who write these reviews are the ones that are not happy. It seems to be the same with all the main builders. We have recently move into a Persimmon home. It was built in 2001, and I have to say we are truly delighted with it. It's on a big estate - over 200 houses here, but the estate is extremely well designed with lots of green spaces and trees around. In the 15 years since it was built the site has matured and is really lovely. The house, a small three… Read Full Review

Richarda618's Response to KathleenMary1948's Review

Written on: 05/05/2015

I think you will find this thread is really about new build Persimmon homes. Which have changed to largely timber framed construction.
These newer houses are dreadful.

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★☆☆☆☆

“The house that jack built - poor is an understatement ”

Written on: 02/05/2015 by JosiahKidd110 (1 review written)

Absolutely terrible. We recently purchased our new home in Quantum Grays thinking it would be less stress than purchasing an older one, how wrong could we have been. We provided the unhelpful and up knowledgable sales with our snagging list of 6 pages before exchange of contracts, they advised they could not carry all the snags out before we moved in as we wanted our carpets fitted prior to moving in, we had all carpets/flooring protected so no excuse. On moving in the downstairs toilet… Read Full Review

Hemmieg's Comment

Written on: 11/05/2015

We had a very similar problem with that development. The sale fell through in the end and i am so pleased that it did

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