Persimmon Homes Reviews - www.persimmonhomes.com

★★☆☆☆
1.6 / 5
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14% of users recommend this
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Persimmon Homes www.persimmonhomes.com
Persimmon Homes www.persimmonhomes.com
Persimmon Homes www.persimmonhomes.com
Persimmon Homes www.persimmonhomes.com

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Latest Reviews

★☆☆☆☆

“Ramas”

Written on: 28/08/2016 by krJames56 (1 review written)

this builder are improver… Read Full Review

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★☆☆☆☆

“Persimmon Homes”

Written on: 22/08/2016 by angrycustomer3000 (1 review written)

We bought a house and moved in a few months ago. From start to finish the service has been cráp. From going to put a deposit down and making an appointment the sales woman turned round and said they have sold the house. This didn't happen the once this happened 3 times. After choosing a different house which suited us fine all the snares are ridicules. We currently have 3 hills in our garden, sink and bath scratched etc etc. The customer care was SHÍT. I have emailed 5 times and 4 days after… Read Full Review

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★☆☆☆☆

“Charles Church (Persimmon) poor finish, terrible after...”

Written on: 11/08/2016

In short, don't buy a Charles Church (part of Persimmon) Home. If you do buy a Persimmon home you will have multiple snags running into pages following completion for which take up to 2 years to rectify only after constant chasing and in some cases having to involve NHBC to pursue their wrong doing. I recall calling customer service less than a week past the 2 year warranty Persimmon supply and was told it was "not their issue". I would expect a control panel for a heating system for a brand… Read Full Review

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★★★★☆

“Not as bad as people think”

Written on: 08/08/2016 by Lloydwk417 (1 review written)

After reading many bad reviews of Persimmon Homes I thought I'd share my experience with them. We earlybirded a plot in September 2015 for a 3 bedroom Newmore end terrace house that was due to be completed in May 2016. Once the price was released we fully reserved the plot and completed missives. As we were selling our flat ourselves we negotiated a £2000 discount. An extras meeting was then scheduled. There was no hard sell with the extras and was all quite relaxed. We opted for Turf £540… Read Full Review

Sjw2511's Comment

Written on: 24/08/2016

Interesting how you rate this high value for money. If you did some research you would find you are being dramatically ripped off for the extras. To the tune of more than 100% on top in some cases.

We too were offered a £5000 incentive towards extras, but when we looked into how much they were charging for things, compared to how much anywhere else would charge for identical items we actually found out that although they were giving us 5k towards our extra, we were in fact only getting about 2.5k of value after the profits they add on on top.

Dont forget this is on top of the profit they are also making on the house.

You also are not allowed to spend the extra incentive money where you like, it has to be through their brochure - I wonder why.

Customer service manager for head office even admitted they add up to 40% profit on some of these items (I actually found it to be a lot more)

Dont get me wrong, I expect them to make money, they are after all a business. But when they are sticking grands of money on top for carpet fitting for basically nothing more than profiteering, you realise how much they are taking the mick out of you.

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★☆☆☆☆

“lied to twice”

Written on: 25/07/2016 by Driscollib424 (1 review written)

Bought a house from persimmon 7 months ago.Had a lot of snagging issues within the house but nothing major.Now moving on to the garden if you can call it that.When we were in the process of buying the house I made a point of asking the foreman if the garden would be exactly the same as the showhome.He assured me that it would be the same. (What a trusting fool I am).It was just a slope of mud,so we told him that we weren't happy at all.He said he would sort it out for us.nothing done for 4… Read Full Review

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★☆☆☆☆

“Shoddy jobs and poor customer service”

Written on: 19/07/2016 by Kat9127 (1 review written)

I moved into my house on 'completion date', when the house was far from completed. Nearly 3 weeks after the completion date, the house is still not finished. In addition, the snagging list is beyond a joke, and I have already had to deal with a broken washing machine and a broken toilet, which indicates to me that the members employed are completely incompetent. Customer service are apologetic, but I am yet to see evidence that they have actually done something to rectify the matters. Just… Read Full Review

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★★★★★

“Just grat value for money with excellent customer service”

Written on: 15/07/2016 by Madalina-B (1 review written)

Just bought a house with Persimmon in Nottingham, the site manager and the Sale Assistant are just brilliant, they don't know what to do more for us. After 3 weeks the Site Manager contact us to come to see if any issue. We have been advise previously that we might need any additional work. So we had a small problem with the radiator, etc, in 10 min he came came with the pumber and they fixed everything straight away. The Sale Manager is asking us eveytime if we are happy and if is something… Read Full Review

Johnnorthfield's Response to Madalina-B's Review

Written on: 18/07/2016

You must have purchased your Persimmon Home from a very different company than the rest on this web site that's for sure.

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Madalina-B's reply to Johnnorthfield's Comment

Written on: 18/07/2016

Usually is the unhappy people who is writing reviews. That's why so many reviews like that, from my point of view. Thing about what many people actually bought a house with Persimmon and report the complaints to that amount. The number it won't be so increased as you would think. Just my personal opinion.

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Tomboy123's Response to Madalina-B's Review

Written on: 28/08/2016

You must have had that rare stroke of luck having real professional management and customer care on site looking after their customers.
Else where it would appear Persimmons are happy to employ DIY bodgers to build their mudhuts and a Board and Chairman happy to trouser their massive bonus payments and salaries and still content to see their beloved Persimmons name loose a building quality star. The Board has no pride in their business reputation which is all about keeping their customers happy and have not realised sorting out quality probs later is far more expensive than getting it right first time. Many of their issues are due to local management not managing their contractors and dealing with quality issues immediately it is identified so the issue is not repeated time and again. Very basic business practice and common sense which unfortunately does not abound at Persimmons..

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★★☆☆☆

“Customer don't care service”

Written on: 15/07/2016 by Judith.links (1 review written)

I have little to complain about as far as the build and snagging and overall I am happy with my property However what I am extremely unhappy about is the miss-representation of the communal area around the apartments We were given to understand as a high selling point how lovely the communal grassed area would be with fruit trees planted I personally presently have a turfed area of approx 2m square plus a further 2m square of seeded (very poorly). The huge remaining area remains a muddy brick… Read Full Review

Johnnorthfield's Response to Judith.links's Review

Written on: 18/07/2016

This ladies comments are most valid and as she so rightly states Persimmon Homes have proved a totally failed company when in comes to dealing with it's customers in a fair and decent manner and that is why Persimmon Homes do not win ''any'' customer satisfaction ratings for their after sales service and rate as the worse new builder in the industry.

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Johnnorthfield's Response to Judith.links's Review

Written on: 18/07/2016

This ladies comments are most valid and as she so rightly states Persimmon Homes have proved a totally failed company when in comes to dealing with it's customers in a fair and decent manner and that is why Persimmon Homes do not win ''any'' customer satisfaction ratings for their after sales service and rate as the worse new builder in the industry.

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★☆☆☆☆

“Worse builder you could choose for a new home.”

Written on: 12/07/2016 by JohnNorthfield (4 reviews written)

Clearly the reviews posted here for Persimmon Homes are a damning indictment on a company with a very poor track record over the years. I regret to say that i have one more nail in the coffin for this bunch, you would be well advised not to entrust with your money and hopes for the future. Any house move can be a very stressful and expensive experience to embark on and you can be sure Persimmon Homes will only add to this situation with shoddy building practices and unbelievable poor after… Read Full Review

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★★☆☆☆

“Built by Idiots”

Written on: 19/06/2016 by 1Addictex (1 review written)

After 6mths in our new home and feeling positively irate at the lack of aftersales service, I can say that after reading some reviews I feel possibly blessed in comparison. We are still reeling from a ridiculous snag list, snags created by "tradesmen" with no brain obviously but, after several hard conversations with them we are making progress and things are getting sorted. We are fortunately blessed with a switched on site foreman but, Persimmon head office/customer care...more like Persimmon… Read Full Review

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★☆☆☆☆

“1st Time Buyers lucky escape! OTHERS BEWARE”

Written on: 18/06/2016 by Karlyz194 (1 review written)

1st time buyers Reserved our first home 3 bedroom detached with garden with Persimmon, we were promised incentives too so we were chuffed as this was a big help. We watched the progress unfold with regular trips to take a look. Then one day the garden was clear of machinery, scaffolding, general building site stuff and thats when we saw - the garden which also had a vertical slope. We complained to Persimmons sales lady on site, as we were not given any indication of this on reserving our… Read Full Review

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★☆☆☆☆

“Persimmon- The modern pirates of Great Britain”

Written on: 04/06/2016 by klSchroeder444 (1 review written)

I have recently exchanged contract for a property at Farnborough, Hampshire. I was shocked to see the quality of build. My dream has been broken. The equipments installed such as Washing Basin are the worst quality you could ever imagine. The painting,lighting fixtures, finishing of walls and floors are a nightmare. I could not understand how this type of company could survive in the developed world. I worked hard to save deposits and I do not know how to absorb this shock. Where is BBC… Read Full Review

Misty22's Comment

Written on: 08/06/2016

Join the club! Yet they continue to make huge profits at the expense of the customers. NHBC, give their certificate out like sweeties & couldn't care less. You've more rights buying a car than a brand new home. Join 'unhappy new home buyers' on Facebook & you can help spread your experience with others, about this unethical company.

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★☆☆☆☆

“AWFUL AWFUL AWFUL”

Written on: 03/06/2016 by Hurleyii352 (1 review written)

AVOID THIS COMPANY AT ALL COSTS! Do not even want to give one star. I bought my property off plan, I was promised patio doors - I got a window. I had to move out for a week because the concrete floors were uneven. The level of the work was shocking, I've had to have the front door replaced, the bathroom sink and tiles replaced, a window fixed and the wiring redone. I got my keys in July 2014 and I am still waiting for work to be completed in the kitchen. Absolutely no care in the build or the… Read Full Review

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★☆☆☆☆

“Worst company ever dealt with”

Written on: 24/05/2016 by Aydin202 (1 review written)

I can only advise people to avoid this company at all costs. We viewed a property in Feb 2016 in Exeter. Sales staff seemed knowledgeable.... We were quoted a purchase price and informed that the internal walls were adjustable enabling us to create a bespoke home. We were excited. We had to pay a 2k reservation fee... and exchange contracts within 4 weeks. It took him nearly 3 weeks to send the first round of legal papers. It got worse from there: Maintenance charge doubled Purchase… Read Full Review

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★☆☆☆☆

“Wouldn't even give it 1 star!! AVOID AT ALL COSTS!!!”

Written on: 19/05/2016 by AaravCostello308 (1 review written)

THANKFULLY we have not purchased a home with persimmon homes!! We previously reserved a home with them at the Ossett site, Meadowbrook Gardens! It was like a dream come true! Being first time buyers we never thought we could afford a lovely 3 bed semi-detached home that was brand new! With the help of help to buy, and all the free incentives we were offered we couldn't belive our luck! We were so excited! We reserved our plot 51, paid the fees and chose the kitchen, the tiles, carpets and even… Read Full Review

Misty22's Comment

Written on: 19/05/2016

You better count your blessing, all the rest of us are suffering after buying one of their houses.

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★☆☆☆☆

“PRIDE IN THE JOB 2014 PERSIMMON AWARDED 8, BARRETT 89?????”

Written on: 12/05/2016 by Misty22 (1 review written)

The title says it all about this embarrassing " British Housebuilder" who build like for like houses with Barrett. Believe me when I say they will mislead you with exaggerated claims of providing you with a quality dream home, but what they deliver can only be described as a nightmare!!!.... Try not to be naive & taken in with the stunning show homes & claims of quality, with a dedicated customer care team that doesn't exist. A company whose only interest appears to be profit to keep the… Read Full Review

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★☆☆☆☆

“Wouldn't even give a 1 star”

Written on: 09/05/2016 by Morrison1953 (1 review written)

I can't believe the company is allowed to trade still. Service is shocking and quality is extremely poor. They forgot to insulate our dormer and seal the Window on the top floor, shower took 3 months to repair or should u say be installed correctly, water leaks, toilet not plumbed in correctly, the Windows can not make the house energy efficient as they do not seal properly and stop draughts coming in. Very disappointed in the attitude of site management I was so excited to move into my… Read Full Review

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★★★★★

“Don't know what all the moaning is about”

Written on: 07/05/2016 by Zayney332 (1 review written)

I have owned a new persimmon for 3 years and it's brilliant. Yes there has been some issues and snags but they have all been resolved. I'm in the process of buying my second persimmon home hopefully. We may have got lucky with decent tradesman on my site but most of the people you talk to here are very happy. I'm in the building trade so have a idea what's right and wrong. People saying they have issues getting them back should just keep emailing,phoning, writing etc but even after the "2 year… Read Full Review

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★☆☆☆☆

“So so bad”

Written on: 04/05/2016 by Manning364 (1 review written)

What we wanted to be our dream home turned into a nightmare. Nearly two years in and we're still feeling the impact, poor workmanship and no consideration, has had on our family. As a builder myself of 20+ years I have never witnessed such bad workmanship or unethical conduct. The materials used seem to be rejects and there is no possibility that the workers are qualified tradesmen. There is not one aspect of our house that can be considered passable quality. I would be ashamed to have worked… Read Full Review

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★☆☆☆☆

“We paid over £300.000 for a house full of snagging &...”

Written on: 28/04/2016 by Honeywell (1 review written)

We paid over £300.000 for a house full of snagging & defects. Ceilings needed pulled down & resilient bars installed, constant leaks from bathrooms, ceilings bursting. Boiler constantly breaking down & needed replaced after 7 years at a cost of £2000 to us, they purchased boilers which were discontinued by the manufacturers at a low price & kept installing them into new build house 2 years later! Garden a swamp as no drainage installed 3meters from the house as per NHBC guideline. I could go… Read Full Review

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