Barratt Homes Reviews - www.barratthomes.co.uk

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Latest Reviews

★★☆☆☆

“Dont do it”

Written on: 30/11/2016 by Shan14 (1 review written)

Moved in to our new home in leicester end of feb 2016. Pressure to complete terrible. Problem after problem once they have your money you are on your own. To top it off a contractor for Barratt has just crashed his truck into our house so now another battle with the wonderful customer service team… Read Full Review

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★★☆☆☆

“Disappointment”

Written on: 27/10/2016 by Taylor239 (1 review written)

Was surprised to find that a lot of things that one would think would make common sense to anyone that lived in a home (doesn't everyone?) has not been considered. ie no aerial or power installed in the loft. no back boards above the windows to attach curtain rails, aerial and electrical sockets situated in awkward places. Water tank situated in the only cupboard in the hall where to my mind would have been better installed in the loft to add to the very small amount of storage space there is… Read Full Review

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★★☆☆☆

“Great location. Shame about the appalling quality.”

Written on: 16/10/2016 by 81Cowan (1 review written)

We bought our home 10 years ago from Barratt. During the first year we thought it was normal to have small problems every week. After 12 months they continued. We have had a section of the roof fall off, countless leaks destroying walls ceilings and carpets. The heating system is treated to a new expansion tank every year as it is more economical than replacing the whole system. You should be able to enjoy your new home not endure it. Although unsurprisingly the value of our home has… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 12/10/2016 by Jocelynn442 (1 review written)

Moving into a Barratt Homes property was the worst thing I have ever done. Issues with drainage, Cheap Carpet that frays every time you run your hoover over it, my boiler had a Carbon Monoxide leak due to being installed incorrectly, issues with our electrics and the biggest joke is that they painted straight onto the plasterboard, they did not even plaster the walls, talk about cutting back to improve profits. Taylor Wimpey go above and beyond Barratt Homes… Read Full Review

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★☆☆☆☆

“Woeful customer service”

Written on: 05/10/2016 by Hernandez384 (1 review written)

Just shocking. Lie after lie. The saleswoman at the riverview Lancaster site Jill is straight from a horror movie. Don't take your kids to meet this lady… Read Full Review

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★★★★★

“Barratts-loving my new home!”

Written on: 27/08/2016 by Juliekwatson (1 review written)

I would like to leave an honest review about my experience of buying a new home from Barratts. From my first visit to a show home to moving in, everything was brilliant! I met the lady, ( Washington,Teal Park Farm) at the show homes, and she greeted me with a friendly smile and very helpful and professional attitude. Once I had decided on the home I wanted, She helped me through the whole experience, making everything so easy and exciting! She introduced me to two guys, who were overseeing the… Read Full Review

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★☆☆☆☆

“Inadequate effluent pump and drainage solution ”

Written on: 22/08/2016 by sonce2016 (1 review written)

Since moving into the house, there has been an issue with the sewage pump and the drainage in the development. The issue was passed on to the management company that did their best to resolve...6 years later we still periodically experience foul smell that can last for weeks...The pump has to be upgraded (not designed properly the first time around?, drains surveyed (no apparent issue)...and we still suffer with substandard environment. Will not buy from Barrats again… Read Full Review

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★☆☆☆☆

“Rubbish! Incompetent! SLOW!”

Written on: 13/08/2016 by 85McLean (1 review written)

Where do you start? Health and Safety - big issue here, as we are living in a part constructed road, at the end of it! Ourselves and two occupiers were moved into houses that were obviously hurriedly completed in order to meet the 30 June deadline. We have had no refuse collection since that date as the local council NDDC, refuse to collect it due to health and safety issues. We contacted Barratt customer services over this problem who informed us it was our problem not theirs!!!!!!!!!!! The… Read Full Review

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★☆☆☆☆

“Disgraceful service”

Written on: 12/08/2016 by JoJojojo2626 (1 review written)

Be warned when buying a barratts home. The reason they knock them up so quickly is because they're lazy and do a half assed job! I've lived in the house for 4 months and I've had to have cupboards fixed internal doors fixed both my doors adjusted and fixed. I have a bin which pulls out from the cupboard they've left me with the instructions and no special fittings for that bin to fit! I've been waiting 4 months for a fence panel that the builders broke to be fixed and I have chased weekly… Read Full Review

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★★★★★

“Great Build, Great Service”

Written on: 17/07/2016 by Judith407 (1 review written)

Barratthomes sell 100's of houses a year and there are less than 200 reviews on here. I guess only people with complaints add reviews. So to rectify that here is mine. I have been in my house for 4 months now. when I viewed 4 days before completion there was no electricity in the garage. I mentioned this and they said it wasn't clear if there should be electric in the garages on this estate, so they would do it for me, anyway. It was done when I moved in 4 days later. The only other things I… Read Full Review

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★★☆☆☆

“So noisy !!!”

Written on: 04/07/2016 by DavianKelley1975 (1 review written)

We have lived in our 2 bed flat for a year , we originally loved it !! Until that is Baratts laid amtica (hard flooring) in the flat above us ... We contacted all people neccasary had a noise test which came back untitled to us and had the year before a date on it !!!! However we contacted the nhbc and there is nothing they can do .... it's not the neighbours fault at all but when you can hear every single footstep and everything they do its a nightmare !!! The building itself is pretty… Read Full Review

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★☆☆☆☆

“Absolutely Terrible”

Written on: 02/07/2016 by Laytonr161 (1 review written)

Shocking customer service, houses are built to a very very low standard. Been in for 2 years and had two windowsills literally fall out, the bath crack (with a two year old in it so not due to weight) he shower door literally fall off, Lino flooring with bubbles, kicker board that isn't attached to anything and regularly falls down. You can never get through to anyone in 'customer services' and if you do they fob you off or completely ignore you, had a complaint in for over a year that's been… Read Full Review

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★☆☆☆☆

“Customer service? Only if you accept bad & rude service”

Written on: 27/06/2016 by Fitzpatrickvu276 (1 review written)

We have been in our home 2 years - a snag list upon moving in that was 4 pages of A4 paper, and since we can add to the list a flood, 4 complaints where the NHBC were involved, poor standard finish, and customer service that is pushed into second place only by Vodafone - and if you have ever had to deal with Vodafone, you realise how poor a recommendation this is. I have two daughters who will be buying their first homes in the next couple of years & even the £1000 off a new Barratt house… Read Full Review

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★☆☆☆☆

“Built to a low standard ”

Written on: 24/06/2016 by LaylahBarnes (1 review written)

I have had the miss fortune of buying two, from day one I have had leaks galore. The customer services is awful and make you feel guilty for calling them. Nhbc involved. Never again. They pass the buck at every level… Read Full Review

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★☆☆☆☆

“Customer Service ?”

Written on: 11/06/2016

Terrible customer service, rude, never answer to emails or call when they say they will which is contradictory to their pushy sales process. Everything is not covered under their 'wear and tear' policy - avoid… Read Full Review

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★★★★★

“Horizon Walk Swansea”

Written on: 02/06/2016 by LordLoughor (1 review written)

We moved into our house a year ago. We had one leak that was dealt with on the same day. We have had problems with door handles which were dealt with within days of being reported. We had extras fitted to our house in error such as upgraded kitchen and electric shower - cant complain! A year on and everything is great, work was done to a high standard. Not everything is perfect but houses are for living in and not for show. Single skin garage wall was not sealed but we have sorted… Read Full Review

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★☆☆☆☆

“No soakaway ”

Written on: 25/05/2016 by Alanhames1971 (1 review written)

So yet again we have come across a major problem with our property, again something hasn't been built right and Barratt Homes as per normal are not interested. The problem is a retaining wall between ours & our neighbours properties, this wall holds up my drive, so alot of weight is behind it. The builder has not place any type of drainage in this wall which they should have, this wall is now very very wet and could colaspe onto my neighbours children with the weight of our drive and a car or 2… Read Full Review

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★☆☆☆☆

“Poor after sales service - disappointing ”

Written on: 04/05/2016 by RKAJ (1 review written)

They don't answer your emails or calls when you complain and request a fix. They clean common areas maximum once a month while they said they would clean every week. They install faulty items and never come back to fix even if you complain a hundred times. Your gas meters are in an inaccessible place and they ignore your requests. They are disappointing. … Read Full Review

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★☆☆☆☆

“Skaliwags, incompetent idiots! Customer Service! ?”

Written on: 06/04/2016 by JGMC (1 review written)

Bought a brand new house from them in Croxley Green (Merchant Taylors Place) in Hertfordshire. Move in and soon o had a snag list as long as my arm. 3 years on, I'm still finding stuff that is broken. Barratt Homes are very quick to get you to sign off the Acceptance paper on the promise that they will fix anything later. Be WARNED!!! - They have NO quality control,and the 5 year guarantee is just a smoke screen! The after sales Support and Customer Service is no more then a nice to have and… Read Full Review

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★☆☆☆☆

“Barratt's don't know how to fit the pipe properly.”

Written on: 30/03/2016 by Ashton327 (1 review written)

Barrett's house in Scarborough I purchased the Barratt’s house on the 7th March and on the 11th March my ground floor was flooded due to the pipe which was not fitted properly in downstairs WC unit. The water was in the house for 24 hours as house was not occupied yet. Barratt’s did say that water didn’t damage anything. The questions: Are my kitchen units and underfloor heating which was started to be laid waterproof? Who is going to pay for damage to the underfloor heating? Who is… Read Full Review

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