Barratt Homes Reviews - www.barratthomes.co.uk

Click here if this is your business
★★☆☆☆
1.6 / 5
144
11% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Barratt Homes www.barratthomes.co.uk - Ask a question now

Media Gallery for Barratt Homes www.barratthomes.co.uk

Barratt Homes www.barratthomes.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Barratts West midlands ”

Written on: 03/02/2016 by 88Hess (1 review written)

Nearly 2 years from purchasing our new home.In all we have had over 100 defects and still have defects that Barratts have not fixed below. Rainwater guttering with no fall to downpipe leading to overflowing guttering. Sink waste leaking incorrect glass fitted to windows lower tan 800mm should be safety glass and BS etched on both the inside and outside glass. unsealed incoming mains cold water pipe toilet waste pipe leaks toilet waste pipe set half into the wall breached damp course at the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shocking customer service ”

Written on: 10/01/2016 by Seanpt1 (1 review written)

Disgusted with the gentleman at the new build in newcraighall Edinburgh. Had to introduce myself and my partner after he stood at looked at us for several seconds. His eyes then lit up after I told him what our mortgage advisor told us we can afford. Never asked us to leave details or even gave us the time of day! Sorry but totally unacceptable… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Pathetic builders and after care”

Written on: 10/01/2016 by sophell (1 review written)

We moved in to our house in April 2015 we have had 5 leeks a really bad flood to our entire down stairs , drive way has sank, and our back garden is like a swimming pool, customer care are useless, rude, arrogant, we have had to go through NHBC to help us and a solicitor!! All this was with in the 3 months of moving in to the house! Absolutely heartbreaking! Do not buy a house from them! Take your money and that's it!! If I could sell my house I would but the house prices have dropped so much… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor Complaint Handling ”

Written on: 01/01/2016 by JavionSinclair24 (1 review written)

They have worst customer service ever!!! Will not resolve the issues on time, even after long time you moved in. promises are huge before buying house but when you move in real trouble starts with customer service team who will not listen to you at all… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“sloppy build”

Written on: 14/12/2015 by am4192 (1 review written)

We moved into our barratt apartment in june 2014 and we were the 2nd owner it was ideal location for work and also we were expecting our first child and the second bedroom was perfect for our little bundle around christmas time 2014 the electrics cut out one night and we couldnt get them back on so we called the emergency line for barratt (as the property was still under warranty) and they sent an electrician out. turns out it was the water tank and the electrician said he would pass it on and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Once they have your money they don't care”

Written on: 07/12/2015 by Stricklandok231 (1 review written)

so many problems with our new build, been in there for a year now, and we still haven't got most of the issues resolved. heir customer services team are appalling, the work quality of their sub-contractors Simcott, is shoddy to say the least. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“After Care to Correct Defects”

Written on: 04/12/2015 by Gazzz (1 review written)

I am the second owner of a Barratt home which is now 18 months old. Some of the initial defects i queried have been dealt with including an incorrect fan in an ensuite, a fixing not installed to hold the WC cistern to a wall etc but others have been refused by them. One such matter is a split door frame where the UPVC has split full depth of the plastic front door frame thickness extending between two fixing screws at about 150mm long, plus two screws missing to each of the four hinges. Despite… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT BUY FROM THIS COMPANY. THEY CHANGE MIND LIKE...”

Written on: 03/12/2015 by LEEMCAVOY (1 review written)

WE WENT TO VIEW A PROPERTY WITH BARRATT PART EXCHANGE DEPARTMENT THEY AGREED A PRICE PAPER WORK WAS SENT FROM SOLICTOR STALLED AND STALLED WANTED TO CHANGE MOVE IN DATES, FINALLY FOUND OUT THAT THEY HAVE SOLD THE PROPERTY THEY AGREED TO SELL TO US TO ANOTHER CLIENT DUE TO (SALES TARGETS TO MEET) I AS A CUSTOMER WAS APPALLED TO HERE THIS. THE MANAGER DECIDED TO RE MARKET PROPERTY BECAUSE WE NEED AN ENTRY DATE SOONER. IN MY OPINION STAY CLEAR WASTED ALOT OF OUR TIME, WILL NOT USE THERE COMPANY… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor customer service”

Written on: 03/12/2015 by Dillanf428 (1 review written)

Really really bad customer service, never phone you back to deal with complaints. Would not buy from them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“barratt let down ”

Written on: 29/11/2015 by Aniyahh220 (1 review written)

big letdown really, showers now broke for 6 days and nobody from barratt seams bothered at all , after 6 days of trying i still can not get anyone to come and repair it, the 5 years guarantee is not worth the paper it is written on , phone calls and emails dont work , totally ignored by barratt, office staff are useless … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“customer service Southampton”

Written on: 21/11/2015 by tily (1 review written)

The most cheeky incompetent people I've every came across. I've had less stressful times in Afghanistan… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Be ready for Stress”

Written on: 01/11/2015 by eqTemple319 (1 review written)

I am trying to write this review as objectively as possible, however it is difficult with the experience had with them (and in the end I walked away it was that bad). This review is really comprehensive to give as much detail as possible. A brief overview is that I wanted to buy a house from them, I had deposit ready to go, and a further deposit upon completion, as well a mortgage agreed in principle but due to what can only be described as bullying tactics to either do as your told or leave… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't bother”

Written on: 24/10/2015

2 weeks ago; I requested a brochure - nothing I requested a viewing - nothing until I called the main UK number to get an appointment the following day. Followed by a late out of hours voicemail stating the property I was interest in had gone. I rang the morning of the appointment to discuss the help to buy scheme as I was stil interested. They weren't. Unfriendly and unhelpful. Despite not getting a brochure and being told the one property I was interested in is not available (despite… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Barratt employees view”

Written on: 15/10/2015 by Bobthechippy (1 review written)

Just a quick one I worked as a sub contractor direct to Barratt and believe me you would not believe some of the sub standard work that in my experience is rife on ALL Barratt sites… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Misold plot and refused to accept liability”

Written on: 05/10/2015 by CheatedBuyer (1 review written)

I reserved a plot after explaining to the rep that i needed a sunny garden as i was in a dark flat for 10 years. I was sold a particular plot with the promise of sun and a six month completion date of July 2015. The day after receiving my deposit i found out the completion date was set back to October. Two months later i was told the date was set back yet again to December. I was willing to tolerate this, however frustrated i was, as i thought at the end of it all i'd have my dream home for my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Frustratedlancaster's Response to CheatedBuyer's Review

Written on: 23/11/2015

Can you say which development this is - it seems like a familiar story to my own experience, the dates also tie up!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Rubbish, fault after fault that they never accept.”

Written on: 28/09/2015 by Lje23 (1 review written)

We bought our Barratt home in 2013' since then we have had to involve NHBC over 20 times. We have complained that the central heating does not warm the house and after hours of the heating being on the house is still feels cold. Barratt have constantly refused to accept that anything is wrong, the plumbers that they have sent out complain that any other company they work for just get the work done, were Barratt just want to put a plaster over everything and hope that you get fed up and will go… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very poor quality”

Written on: 04/09/2015 by FinneganGoodman (1 review written)

Very poor quity house!!! We bought a 12 years old one. Everything except window fittings needs to be changed. Everything!!! I couldn't believe it's like a dolls house! We are fixing now everything from bottom to top. Everything is breaking and cracking... Never ever in my life I was so disappointed!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“plot 99, st. martin, looe, cornwall”

Written on: 19/08/2015 by LooeBH (1 review written)

This house's foundation has been dug through and it has been filled up with tarmac (yes, tarmac!).This can be seen in the kitchen. They may have forgotten to put the gas pipe in. The house is timber frame and the walls are all plasterboard - this makesthem extremely fragile. It has a 'double garage' where you can't fit even one car in because of the narrow doors. The back garden is very small and uneven. It does not have a sea view contrary to all the adverts… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“plot 99 St Martin, Looe - don't buy it!”

Written on: 16/08/2015 by Natalyax96 (1 review written)

Plot 99 at St Martin in Looe is structurally unsound. The foundations have been undermined in the kitchen and the membrane punctured as Barrat forgot to install the gas. This is unlikely to have been well covered up by Barratt's building The gap was then filled with tarmac(yes tarmac!). The house is littered with manholes which are likleyto overflow and cause flooding (one house has already collapsed in the town as a direct result of Barratt's poor building practice). The 'double' garage is too… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Chaos, Incompetence, Delays, Lies, Unfinished,...”

Written on: 04/08/2015 by DoNotBuyBH (1 review written)

If you want peace of mind and a home, not stress and a permanent building site do not buy a BH. We are still waiting for our garden to be turfed after 5 weeks of moving in. Our moving date has been posted 3 times. Their reason was that we can not possibly move in before our house is completely finished. Well, when we moved in our house was a building site. We still have 30 things unfinished, broken or incorrectly installed about our house. They barely done any of the jobs that we requested them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview