Flora Queen Reviews - www.floraqueen.com

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★★★☆☆
3 / 5
52% of users recommend this
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  • Customer Service

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  • Value For Money

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★★★★☆

“Review from Dublin, Ireland”

Written on: 31/08/2014

I sent a bouquet of flowers to my sister in law and her husband for their anniversary. The flowers arrived on time and she said that they were beautiful. Thank you very much. … Read Full Review

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★★★★☆

“Great service ”

Written on: 29/08/2014 by Adiqayum (1 review written)

I ordered two flowers from FloraQueen to be delivered to Morocco. Found the order process quite simple (though the site asks for a lot of detail for the recipient). I am actually most pleased with the customer service department. I had to cancel one of the orders on the last day of scheduled delivery, so i contacted the CS department with the hope that they could do something about it. And they did! They held onto my order and i was able to send the flower to someone else than i initially… Read Full Review

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★★★★☆

“Sunflower Bouquet & Vase”

Written on: 28/08/2014 by hxTempleton66 (1 review written)

I ordered the above bouquet & vase to be delivered to my friends in Japan. I was extremely impressed to receive a phone call to tell me the date of delivery had to be changed by one day due to the availability of the flowers and to ask if this was acceptable and if not I would receive a full refund. The bouquet was delivered and meant the world to my friends. It was sent for the saddest of reasons because their premature son lost is fight to stay with us at just 6 days old - and Sunflowers… Read Full Review

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★★★★☆

“Overall very good and mistake corrected”

Written on: 25/08/2014 by dqCurran103 (1 review written)

I was very happy with the communication which was great with quick responses and my mum said the orchid I ordered was the most beautiful she has ever seen... The only dissapointment was that the orchid was delivered on a wrong date as it was important for me to have the order delivered on a specific day and the orchid was very expensive, but as the local florist promised to correct the mistake and to deliver the orchid again on a correct day, I am overall very happy with Flora Queen and will… Read Full Review

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★★★★☆

“convenient and smooth service”

Written on: 27/07/2014 by 147Jordan (1 review written)

I really impressed by swift and accurate delivery. Thank you… Read Full Review

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★★★★☆

“Smiles Miles Away”

Written on: 25/07/2014

I sent flowers to a loved one in Denmark and they had the desired effect. The smile was as bright as the flowers I sent. Thanks to Flora Queen for this wonderful opportunity to touch a loved one miles away. Norm… Read Full Review

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★★★★☆

“it is the best ”

Written on: 13/06/2014 by zoroakira (1 review written)

Floreaqueen is the best. I have tried many website and none of them as fast as floreaqeen. The staff are friendly and they helped me a lot. I totally recommend it to my friends and family. It does bring the smile to whom you love. Thank you floraqueen. … Read Full Review

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★★★★☆

“LATE ORDER HANDLED VERY WELL”

Written on: 17/01/2014

I had a friend pass away on the 8th of January but was not notified about the funeral until late on 14th. The viewing was on the 14th with the funeral being held on the 15th. I contacted Floraqueen as soon as I found out to have them deliver flowers. As the viewing had already passed, Floraqueen professionally delivered the flowers graveside in time for the burial ceremony. Additionally, I was doing all this from overseas. I was truly impressed with how they handled the situation and made… Read Full Review

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★★★★☆

“Un trato muy agradable y personalizado. Muy eficaces...”

Written on: 21/10/2013 by malentxu74 (1 review written)

Un trato muy agradable y personalizado. Muy eficaces en la resolución de los problemas que surgieron. Gracias por todo. … Read Full Review

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★★★★☆

“beautiful flowers”

Written on: 19/09/2013

The bouquet was exactly as described on your site and really beautiful my daughter-in-law was delighted with the lovely variety of flowers which stayed fresh for days. Unfortunately they were delivered later in the day than I had hoped but were very much appreciated which was the reason for my sending them!… Read Full Review

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★★★★☆

“Flowers at there Best”

Written on: 06/08/2013

The flowers that were sent were of a very high quality and the customer service from start to finish was excellent. It is not often you get what you ask for with no fuss , you do with Flora Queen. Only thing that would have made it perfect would be the option to track your order… Read Full Review

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★★★★☆

“Service is superb and the prices are excellent”

Written on: 06/08/2013

Service is superb and the prices are excellent… Read Full Review

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★★★★☆

“Customer Service is amazing!!!”

Written on: 05/08/2013 by deni777 (1 review written)

I looked for a site that was able to deliver flowers to Brazil as there was a family bereavement and came upon Flora Queen. I selected a classic white arrangement and upgraded it plus a vase and a gift card.... total cost 95 euros. I was so disappointed that the flowers had not been received on the next day as promised. I telephoned customer services in Spain and thankfully the staff spoke English. The lady explained that there was a problem in Brazil as they didn't have white roses and would I… Read Full Review

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★★★★☆

“Resolution Problem Order”

Written on: 24/07/2013

My original order was delivered a day late with the wrong items. After contacting Flora Queen their customer service people responded quickly and efficiently in resolving the issues to my satisfaction. The quality of customer service is not measured by customer successes, but how a company responds and handles their customer service complaints. To be candid, I really thought the company would do nothing to resolve the issue. Wow, was I suprised! The service team not only rectified my issues but… Read Full Review

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★★★★☆

“I am very satisfied of the service provided by Flora...”

Written on: 22/07/2013 by ierdema (1 review written)

I am very satisfied of the service provided by Flora Queen. There is one thing that they can develop. There can be more selections for arranging bouquets… Read Full Review

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★★★★☆

“the Roses looking nice and they came on time,but...”

Written on: 22/07/2013

the Roses looking nice and they came on time,but 97.00Euro are to much money for only 12 Roses with a bid green!… Read Full Review

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★★★★☆

“excelente producto y servicio”

Written on: 14/07/2013

muy buen ramo , excelente presentación, fue entregado antes de tiempo pero gracias a la buena predisposición solucionaron el problema… Read Full Review

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★★★★☆

“buen servicio”

Written on: 13/07/2013

Me gusto el servicio de entrega de ramos de flores a mi novia. Les recomiendo que tomen los servicios de esta empresa es muy seria y ademas son puntuales. Jose… Read Full Review

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★★★★☆

“Beautiful blooms for our mom”

Written on: 05/07/2013 by JunieD (1 review written)

Thank you so much- we are so delighted with the flowers sent to our mother. It is her 70th birthday, but we live abroad and cannot be present for the big event. We are so glad that at least we will be represented by a bouquet worthy of the occasion. Our mother said it was the most beautiful bouquet she had ever received. And she lives in Holland- the land of flowers! Flora Queen's customer service was very good as well. We are looking forward to dealing again with FloraQueen- a reliable flower… Read Full Review

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★★★★☆

“FloraQueen Service”

Written on: 10/06/2013 by DavidMarijke (2 reviews written)

I recently used FloraQueen to send flowers to Germany. I found their website easy to use. There was a minor problem which was easily solved by excellent action and communication by FloraQueen. The flowers delivered were very well received by our friends in Germany. I have recommended this company to my friends and family in Australia… Read Full Review

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