Flora Queen Reviews - www.floraqueen.com

2.8 / 5
47% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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“terrible service”

Written on: 18/04/2016 by Philip442 (1 review written)

Wanted a Saturday delivery, for which we paid a premium for a delivery in Spain. Provided the recipients address, phone number & email, but no flowers were delivered, despite the order showing online as delivered. When we made contact with flora queen on the Monday, they said the address was incomplete, so we checked again with the recipient & they confirmed it was correct. Flora queen made NO attempt to deliver on the Saturday or contact the recipient despite having all their details. The… Read Full Review

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“Experience with FloraQueen”

Written on: 01/10/2013 by JustinMonteleone (1 review written)

At first, I had a bad experience. But I sent a complaint, and your staff took care of it very fast. You acknowledged where you messed up, and fixed the problem by ending a bouquet that was right. I greatly appreciate and you won back my sales. I will be using this website in the future after how professional you conducted yourself. Thank you for fixing your mistakes… Read Full Review

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“Floraqueen international delivery”

Written on: 28/07/2013

Flower ordering etc was straightforward.The flowers as delivered matched the advertised arrangement, as the recipient emailed me photos. She also said that they were beautiful (good, an expensive gift!) The flowers were delivered on the due date, however I was not emailed by Floraqueen to confirm delivery, so the next day I was worried that they had not been received on the expected date. However, when I checked with the recipient she had received the flowers, so all was well… Read Full Review

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Written on: 27/04/2013 by kazkaz1946 (1 review written)

Full marks for on time delivery and excellent customer service.But i think pictures on web site a bit mis leading.Quality good, but quantity looks more on picture, dissappointed in size of bouquet… Read Full Review

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“so far ok”

Written on: 12/05/2012

Well I got really worried after getting an email saying my payment was refused. I thought it might be a scam and saw all these terrible comments. It is too late for me to cancel so I am hoping it all works out. Here is the customer hotline if you get stuck: (00) 34 93 201 00 15. I just called and there is a real person on the other end! Really hoping I have not just wasted 100 euros!!!!… Read Full Review

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“Poor quality product, but excellent refund.”

Written on: 08/05/2012 by curdie (2 reviews written)

Looking at the poor reviews below (after placing my order) I was sceptical as to whether theis company was legitimate. The flowers however were delivered on time to Australia (ordered from the UK) - well done, but the quality was very poor and did not look 'as advertised' (there were far fewer flowers - less than half those on the picture online). After a few emails, where it was agreed that the product delivered was 'completely unacceptable' by their Customer Services, they agreed a refund… Read Full Review

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“I placed an order to Dubrovnik, Croatia. ”

Written on: 04/09/2009

I placed an order to Dubrovnik, Croatia.
From FloraQueen's side everything went smooth, but the following issues were presented:

1) the invoice states a sum higher than the one I payed (the discount code is not seen), and I cannot see the VAT amount paid - so probably some attempts to circumvent spanish fiscal law.

and from the local florist side:

1) The order was confirmed by the florist after 20 hours of posting the order.
Please note that i made the order around 12.00, so plenty of time… Read Full Review

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“I placed an order for an orange bouquet of flowers to...”

Written on: 11/08/2009

I placed an order for an orange bouquet of flowers to be sent from the UK to France. I found the website easy to use and the choice of flowers more extensive than other companies. I placed and order to the value of £46.00 using my credit card but was charged £48.11.

A couple of hours after having placed the order I decided to check the reviews for Flora Queen and was upset to discover that so many people hadn't received their flowers. I then telephoned my credit card company who said don't… Read Full Review

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