Flora Queen Reviews - www.floraqueen.com

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★★★☆☆
3.0 / 5
52% of users recommend this
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★★☆☆☆

“Failure to deliver”

Written on: 02/01/2014

About 10 days before Christmas, I placed 2 orders to deliver flowers to the same city in Brazil (the 2 addresses about 3 miles maximum from each other). Flora Queen delivered one but on December 23rd I get an e-mail saying that they do not delivered in the other location and asking me to choose another city in Brazil. ???? Needless to say that on December 23rd I could not get anyone else to deliver flowers for Christmas. Flora Queen never bothered to reply to my e-mails and just refunded the… Read Full Review

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★★☆☆☆

“Poor Customer satisfaction and customer care.”

Written on: 05/10/2013

I ordered Flowers for a friend of mine, it was supposed to be a surprise. both the florist that floraqueen used and Floraqueen them selves called my friend about the flowers. This is not acceptable. The florist calling that is almost okay, they wanted to ensure delivery. but when floraqueen called the flowers had not been delivered and the person who called described the gift and asked if she enjoyed it. THANK YOU FLORAQUEEN for ruining a surprise. I then email floraqueen letting them know that… Read Full Review

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★★☆☆☆

“Not what I ordered”

Written on: 28/11/2012 by rosdav (1 review written)

I ordered specific flowers and when they arrived it was a completely different composition and certainly not worth the money I paid as there were Gerberas and I ordered lillies and roses etc. I was not happy-no wonder discounts are offered for the next order!! I won't be reordering. The delivery was on time so that was a positive… Read Full Review

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★★☆☆☆

“Flowers delivered, but...”

Written on: 26/11/2012

After using this site, I'd have to say that I have mixed feelings, but I will never use them again as I feel they are very bad at business. The flowers that I ordered were indeed delivered (although a day late), and my girlfriend sent me a picture of them, and they were exactly what I ordered. The card even read exactly how I wrote it. However, about 3 weeks after delivery I got 3 e-mails saying they were unable to process my credit card payment. That's funny, because the money left my… Read Full Review

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★★☆☆☆

“They delivered , but a day too late for a birthday gift.”

Written on: 22/11/2012 by Tamtam798 (1 review written)

I used them to send flowers for my mother s birthday . I put in my order over a week ahead of the actual day . The website stated it will be delivered on the time. On the actual birthday day, they proceed to send me an email letting me know the flowers were delivered. This would all be good... Except when I called my mother to wish her happy birthday , she had not received the flowers ! I checked the address I had given them. It was correct. I re read their email, it says delivered. I… Read Full Review

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★★☆☆☆

“Dont use floraqueen”

Written on: 18/05/2012 by wendy.prentice (1 review written)

There are three points about floraqueen I would like to make. The first is that they charged me for a vase with my order and the vase was not received by my mum on mothers day in Holland. Secondly, The flowers had a lot less blooms than were advertised (precious purity bouquet). The bouquet was mainly green foliage. Thirdly, they say that they will inform you of when the flowers are delivered and this did not happen even though I gave them my correct email address which they used to send… Read Full Review

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★★☆☆☆

“mothers day order - Nº 14119429”

Written on: 11/05/2012

Not even close at what they sell in the website- and their own website reviews are false, you cannot even leave a message on it. I have been trying to speak with anyone at this place and there is not customer service available. The only good thing that I can say it’s that it was send on time- but of course I paid $23 just for delivery. I also paid extra $7 for an special card and the flowers did not have it. I am posting this in every single website for floraqueen reviews until someone gets… Read Full Review

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★★☆☆☆

“Pretty Poor”

Written on: 28/02/2012

Ordered flowers to be sent to Barcelona. Initially happy with the website and ordering. Website promised that flowers would be delivered on Valentine's Day but could not guarantee a time, but I gave them a contact number so all good. No delivery received on Valentine's Day, not happy at all. Had to ring and check to see if anything received. E-mailed Customer Service or should I say Dis-service, nothing. E-mailed a couple more times nothing. When I asked for a refund I get a message… Read Full Review

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★★☆☆☆

“I ordered flowers for my mother's 89th birthday two...”

Written on: 17/04/2010

I ordered flowers for my mother's 89th birthday two days in advance so that the flowers would arrive early in the day. Well, the flowers arrived all-right but late, after all the friends and family were gone in the afternoon. I was upset and contacted FloraQueen via their website. They answered the first message saying the delivery person was not local (?) and it would be delivered soon. They haven't acknowledged their claim to satisfaction guaranteed. The flowers were OK but quite expensive… Read Full Review

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★★★☆☆

“very bad, to tell a customer they did refund money,...”

Written on: 29/05/2008

very bad, to tell a customer they did refund money, but you never get it.you just lose trust. I will never go with this company again. Its not worth it… Read Full Review

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