Flora Queen Reviews - www.floraqueen.com

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★★★☆☆
3.0 / 5
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★☆☆☆☆

“Theives, took my payement but did not deliver the goods”

Written on: 22/03/2015 by KaelBond148 (1 review written)

I ordered some flowers for Mother's Day with FloraQueen, they looked reasonable and they were international which is what I was looking for. Mother's Day has been and gone and the flowers have not been delivered. FlorQueen have taken the money for the flowers, but did not deliver the goods. I had to chase them to find out why, they emailed saying that they could not find the address on google, however I have had flowers and other deliveries sent to my Mother's address for the past 10 years… Read Full Review

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★☆☆☆☆

“trying to deliver in Sao Paulo Brazil.”

Written on: 22/03/2015 by McCaffrey229 (1 review written)

The money was taken from my account very quickly..the flowers never arrived, i contacted my bank straight away to dispute the transaction (without bothering to try to contact floraqueen) and the money was refunded to my account straight away no questions asked, which pretty much shows how the company is used to operating..the shame is that this will be happening regularly and nobody closes this company down... DO NOT USE THIS COMPANY YOU WILL LOSE YOUR MONEY… Read Full Review

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★☆☆☆☆

“QueenFlora DO NO meet their 100% service guantee!”

Written on: 07/03/2015 by KaileyChristie18 (1 review written)

I specifically requested the order to arrive on a particular date which they confirmed it would. Order was never confirmed as delivered. After chasing them multiple times, they advised they delivered 3 days' later! When I asked for some compensation since they did not meet their 100% satisfaction guarantee plastered all over their website I received a curt response "I can not accept the refund " Never use a company who does not meet it's own promise and does little to "delight its customers!"… Read Full Review

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★☆☆☆☆

“TERRIBLE COMPANY-DO NOT USE”

Written on: 05/03/2015 by CJAYMAC24 (1 review written)

I would strongly advise against using this company. Sadly I used their service to send flowers to a colleague in Switzerland and unfortunately the flowers were not delivered due to the wrong surname being on the order. I know for certain I entered the correct surname at point of order and Floraqueen have stated I did not. After reading reviews online I can see this is a normal occurrence for this company. Poor communication and have outright refused to issue a refund as they state this… Read Full Review

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★☆☆☆☆

“terrible service level”

Written on: 25/02/2015 by hugomilano (1 review written)

My order arrived almost 2 days after the expected delivery date. FloraQueen didnt contact either me or the recipient about the delay. Also, the flowers were sent to the wrong address, and again, FloraQueen wasn't professional enough to contact either me or the recipient to fix the problem. Finally, I have sent FloraQueen 4 messages in the last 4 days, and they have't replied to any of them. It is impossible to get in touch with them… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS SERVICE!”

Written on: 17/02/2015 by GiulianaPrince267 (1 review written)

DO NOT USE THIS SERVICE - SEND BUSINESS ELSEWHERE FLOWERS NOT DELIVERED NO CONTACT TO RECEIVER REGARDING DELIVERY NO REPLY FROM "CUSTOMER SERVICE" after multiple emails Happy to spend money on flowers but will not use this business ever again and will not recommend to ANYONE to use. Please DO NOT use this business as wasted my money & time. Website looks legitimate but DO NOT be fooled, spend your money somewhere else! Hope this helps!… Read Full Review

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★☆☆☆☆

“Be careful! No delivery!”

Written on: 14/02/2015 by HaidenAguirre157 (1 review written)

Even if the site seems OK don't get fooled. This firm is a scamer. I made an order of the flowers to be delivered in Luxembourg. It was not delivered at the date of delivery and I wasn't informed about it. Moreover when I checked the status on their site - it was "delivered". My Valentine's Day surprise was ruined! I learned it from the girl asking a few days later if she got anything or not, of course she didn't. I wrote and called Floraqueen customer service many times, but no answer at… Read Full Review

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★☆☆☆☆

“Don't order from flora queen ”

Written on: 04/02/2015 by 166Garza (1 review written)

I ordered flowers for my daughter in Australia as a gift to congratulate her for a promotion. Although the flowers arrived on the day promised once she opened the packaging she found they were badly wilted. She felt so sorry that I had been ripped off that she would not send me a picture. She tried cutting back the stems but this did not help. I spent £60 in total including £9 delivery which seems expensive considering the flowers were suppoed to be from her local area ( Melbourne). From her… Read Full Review

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★☆☆☆☆

“MUM'S 80th ANNIVERSARY FLOWERS NEVER DELIVERED”

Written on: 03/02/2015 by acpinto (1 review written)

Living far from her, I ordered 24 hours in advance some handsome flowers for my mother. The birthday is gone and no notice of the flowers, mum thought that I had forgotten... Floraqueen did send me like 5 e-mails announcing the delivery, but the flowers were never delivered. Terrible UNRELIABILITY, I regret so much that I picked this company instead of the regular ones. I shall tell all my acquaintances to avoid this company… Read Full Review

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★☆☆☆☆

“Different Bouquet To What I Had Ordered”

Written on: 18/01/2015 by julieforster1961 (1 review written)

Ordered flowers from website to send to my son in Australia but he received a completely different bouquet to what i had ordered - no where near as many flowrers as there should have been plus ones in the bouquet that were not in the one that i had choosen from their website. It was not cheap either as i paid nearly £70 for the flowrers. I emailed to complain and after going backwards and forward with them for a few weeks i was asked by them to email a picture of what was actually received -… Read Full Review

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★☆☆☆☆

“Delayed delivery for a week!!”

Written on: 12/01/2015 by What9080 (1 review written)

I ordered flowers Floraqueen promised to deliver BEFORE Christmas as a Christmas gift & they were delivered JANUARY 5 th !!! When they did not deliver on date, I tried to cancel the order but I was totally ignored. DO NOT order from the… Read Full Review

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★☆☆☆☆

“Delayed delivery for a week!!”

Written on: 12/01/2015 by What9080 (1 review written)

I ordered flowers Floraqueen promised to deliver BEFORE Christmas as a Christmas gift & they were delivered JANUARY 5 th !!! When they did not deliver on date, I tried to cancel the order but I was totally ignored. DO NOT order from the… Read Full Review

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★☆☆☆☆

“Took my money and no flowers delivered ”

Written on: 11/01/2015 by Anabella366 (1 review written)

I ordered a 62 euro bouquet and chocolates to arrive before new year for my parents in Spain and the company have delivered nothing. They sent one email saying nobody was in which is a lie. My let them know that was not true and they now refuse to respond to any communication so I have been forced to lodge a PayPal dispute. beware of this company… Read Full Review

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★☆☆☆☆

“Total Rip off – THEIR WEBSITE IS MISLEADING ”

Written on: 08/01/2015 by DemarionBurnham (1 review written)

Ordered a premium size of wide variety daisies for my sister’s birthday, it looked amazing on the picture. The actual flowers looked cheap and tiny in comparison to what was advertised on their website. The premium size had the highest cost so you would think to get a similar bouquet as was advertised. The flowers did not look £43 (not including £8 delivery) I paid for but more like supermarket’s own daisies for £6. It was a total rip off! Customer services have refused to give me a… Read Full Review

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★☆☆☆☆

“Strange kind of delivery”

Written on: 17/12/2014 by Fagan451 (1 review written)

Flowers looks dead. Delivery guy didnt call to presented number of recipient!! He just put paper to mailbox even reciepient was waiting for delivery... Ruined present. Can't recommend!… Read Full Review

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★☆☆☆☆

“UNRELIABLE AND UNPROFESSIONAL”

Written on: 19/11/2014

STAY AWAY!!! I would never recommend this company to anyone and will never be using them again! Wanted an international delivery. Didn't deliver on scheduled day (for a death in my family), I had to chase them to find out if the flowers had been delivered, only to find out they hadn't been.. replied to express my frustration and the reason the flowers were sent.. didn't even get an apology for not delivering (or a message of condolence at the loss)!! They rearranged the delivery.. for 2 days… Read Full Review

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★☆☆☆☆

“Terrible Company AVOID!!!”

Written on: 07/11/2014 by Gavinm366 (1 review written)

Ordered flowers for my friend in Alicante on 3/11 to be delivered the next day. Nothing arrived. Email from Flora Queen in the afternoon saying recipient was not recognised at the address!! They're saying I entered the wrong address. I didn't. I have double checked. I've spent all day yesterday, and all day today trying to get a response out of them. Nothing at all..... AVOID LIKE THE PLAGUE… Read Full Review

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★☆☆☆☆

“still not here”

Written on: 01/11/2014 by andywilson73 (1 review written)

even though we live in alicante, tracking note says they where sent from barcelona, if we ever do get them, cant imagine what state they will be in,if we ever get them,what a bunch of clowns ,65 euros down the drain,,,please save your money ,,go elsewhere,,trust me you cant get any worse ,try somewhere else… Read Full Review

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★☆☆☆☆

“Disgraceful”

Written on: 17/09/2014 by SA103 (1 review written)

Do not bother with using Floraqueen, they delivered before our anniversary date and what was delivered was rubbish, even the hotel reception apologised for what had been delivered (bless them), Since my experience with Floraqueen I've read the reviews on emailing them and they appear to be true, they will NOT reply when theres a problem, its always a bit of a gamble with dealing with internet based flower companies as they obviously use sub contractors to supply and delivery and I suppose they… Read Full Review

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★☆☆☆☆

“Waste of money!”

Written on: 11/09/2014 by Kobie1 (1 review written)

I have never been more disappointed with a florist. I paid an extra £8.00 for delivery on a Saturday before 14.00. The flowers arrive Monday night! I ordered pin k and yellow roses and a bunch of white roses were delivered. Unfortunately the person receiving the flowers do not like white roses as it brings back sad memories! For 2 weeks I have been begging Floraqueen to resolve this and I have had nothing but excuses that they have to contact the florist. Surely they can pick up the phone and… Read Full Review

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