Flora Queen Reviews - www.floraqueen.com

Click here if this is your business
★★★☆☆
3.0 / 5
52% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Flora Queen www.floraqueen.com - Ask a question now

Media Gallery for Flora Queen www.floraqueen.com

Flora Queen www.floraqueen.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Different Bouquet To What I Had Ordered”

Written on: 18/01/2015 by julieforster1961 (1 review written)

Ordered flowers from website to send to my son in Australia but he received a completely different bouquet to what i had ordered - no where near as many flowrers as there should have been plus ones in the bouquet that were not in the one that i had choosen from their website. It was not cheap either as i paid nearly £70 for the flowrers. I emailed to complain and after going backwards and forward with them for a few weeks i was asked by them to email a picture of what was actually received -… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Delayed delivery for a week!!”

Written on: 12/01/2015 by What9080 (1 review written)

I ordered flowers Floraqueen promised to deliver BEFORE Christmas as a Christmas gift & they were delivered JANUARY 5 th !!! When they did not deliver on date, I tried to cancel the order but I was totally ignored. DO NOT order from the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Delayed delivery for a week!!”

Written on: 12/01/2015 by What9080 (1 review written)

I ordered flowers Floraqueen promised to deliver BEFORE Christmas as a Christmas gift & they were delivered JANUARY 5 th !!! When they did not deliver on date, I tried to cancel the order but I was totally ignored. DO NOT order from the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Took my money and no flowers delivered ”

Written on: 11/01/2015 by Anabella366 (1 review written)

I ordered a 62 euro bouquet and chocolates to arrive before new year for my parents in Spain and the company have delivered nothing. They sent one email saying nobody was in which is a lie. My let them know that was not true and they now refuse to respond to any communication so I have been forced to lodge a PayPal dispute. beware of this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Total Rip off – THEIR WEBSITE IS MISLEADING ”

Written on: 08/01/2015 by DemarionBurnham (1 review written)

Ordered a premium size of wide variety daisies for my sister’s birthday, it looked amazing on the picture. The actual flowers looked cheap and tiny in comparison to what was advertised on their website. The premium size had the highest cost so you would think to get a similar bouquet as was advertised. The flowers did not look £43 (not including £8 delivery) I paid for but more like supermarket’s own daisies for £6. It was a total rip off! Customer services have refused to give me a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Strange kind of delivery”

Written on: 17/12/2014 by Fagan451 (1 review written)

Flowers looks dead. Delivery guy didnt call to presented number of recipient!! He just put paper to mailbox even reciepient was waiting for delivery... Ruined present. Can't recommend!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“UNRELIABLE AND UNPROFESSIONAL”

Written on: 19/11/2014

STAY AWAY!!! I would never recommend this company to anyone and will never be using them again! Wanted an international delivery. Didn't deliver on scheduled day (for a death in my family), I had to chase them to find out if the flowers had been delivered, only to find out they hadn't been.. replied to express my frustration and the reason the flowers were sent.. didn't even get an apology for not delivering (or a message of condolence at the loss)!! They rearranged the delivery.. for 2 days… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible Company AVOID!!!”

Written on: 07/11/2014 by Gavinm366 (1 review written)

Ordered flowers for my friend in Alicante on 3/11 to be delivered the next day. Nothing arrived. Email from Flora Queen in the afternoon saying recipient was not recognised at the address!! They're saying I entered the wrong address. I didn't. I have double checked. I've spent all day yesterday, and all day today trying to get a response out of them. Nothing at all..... AVOID LIKE THE PLAGUE… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“still not here”

Written on: 01/11/2014 by andywilson73 (1 review written)

even though we live in alicante, tracking note says they where sent from barcelona, if we ever do get them, cant imagine what state they will be in,if we ever get them,what a bunch of clowns ,65 euros down the drain,,,please save your money ,,go elsewhere,,trust me you cant get any worse ,try somewhere else… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Disgraceful”

Written on: 17/09/2014 by SA103 (1 review written)

Do not bother with using Floraqueen, they delivered before our anniversary date and what was delivered was rubbish, even the hotel reception apologised for what had been delivered (bless them), Since my experience with Floraqueen I've read the reviews on emailing them and they appear to be true, they will NOT reply when theres a problem, its always a bit of a gamble with dealing with internet based flower companies as they obviously use sub contractors to supply and delivery and I suppose they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Waste of money!”

Written on: 11/09/2014 by Kobie1 (1 review written)

I have never been more disappointed with a florist. I paid an extra £8.00 for delivery on a Saturday before 14.00. The flowers arrive Monday night! I ordered pin k and yellow roses and a bunch of white roses were delivered. Unfortunately the person receiving the flowers do not like white roses as it brings back sad memories! For 2 weeks I have been begging Floraqueen to resolve this and I have had nothing but excuses that they have to contact the florist. Surely they can pick up the phone and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid dreadful company”

Written on: 29/08/2014 by Nicholsondw234 (1 review written)

Booked a delivery to France. It did not arrive, they claim they tried to contact us, they did not. Now refusing to refund. Disgusting customer service refusing to accept any responsibility and no respect for customers feelings. It was very embarrassing when the delivery did not arrive as they were for an important occasion… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible service ”

Written on: 26/08/2014 by beckywykes (1 review written)

I ordered flowers to be sent to my partner for her birthday while she was away on holiday in Majorca. the flowers did not arrive on the her birthday - they said they tried to call the contact number given but no calls or missed calls were recieved. Then 5 days later they sent a message saying the flowers had been delivered...but my partner had already left Majorca and flown back to London. So she never recived the flowers. After asking 3 times for one of the customer service team to call me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don´t trust the service. Wont deliver.”

Written on: 19/08/2014 by GuilhermeMayerhofer (1 review written)

I thought it would be a good idea to purchase some flowers for a friend i met in a trip. When i searched google for a online company that provided that service the first one appeared was Flora Queen. Asked my friend for her adress under the idea that i would send her a post card ( not to spoil the surprise ). By the end of the day i sent her a message asking if she got my " postcard". And she did not. To bad for me to trust in an online company. What happened was that i sent an email askying… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very Upsetting”

Written on: 12/08/2014 by lyanania (1 review written)

1. The flowers were finally delivered after 2 days and after sooo many emails contacting Floraqueen. 2. The flowers were nothing at all like the ones I ordered. Thus what is the use of having this website with all the pictures if customers in the end are unable to select their choice? 3. The substitutes were limited to only 2 flowers, which is obviously very upsetting. Floraqueen should probably revise on who should be their contracted local florist. Or probably they are not even florist at… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“just happened...”

Written on: 07/08/2014 by KarlyMeredith (1 review written)

spent 66quids for flowers, chocolates, card and two lil teddies. flowers so much smaller than the description, chocolates other flavour and brand of it, card hand written (i have not asked for this) but especially i have ordered two lil teddies and it arrives an ugly one. first and last time with them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“not delivered”

Written on: 07/08/2014 by l.s.palmer (1 review written)

ultimately I was told the address did not exist. "We cannot go ahead with the order" I asked to cancel the because it was the only one and correct address. "Come and pick the flowers up from the nearest town" they said! Completely unacceptable service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“poor service poor quality and poor acut service ”

Written on: 01/07/2014 by willppuk (1 review written)

never again will i use this flower delivery (non) service .flowers were delivered too late and of poor quality ( old flowers).response from customer service was negative . save your money or use a service with quality… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst experience ever.”

Written on: 16/05/2014 by Jovanio15 (1 review written)

I am extremely dissatisified with my recent order with Floraqueen. I originally placed my order on 10/5/14 with an expected delivery date of 11/5/14. After it was not delivered that date, I submitted an inquiry and I was informed that my order would be delayed and delivered on 12/5/14. The order history displayed on your site showed that the local florist shop was notified of the upcoming delivery. The flowers again were not delivered and I then again submitted another inquiry which was not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“very disappointed”

Written on: 25/04/2014

very disappointed Zamowilam CAPRICE-WHITE LILIES AND PINK ROSES , ok godzine przed dostawa otrzymalam maila ze niestety brakuje rozowych roz i dostarczone zostana biale ! (oczywiscie customer service napisal ze niestety nie mogli sie skontaktowac telefonicznie co jest bzdura w moim profilu widnieje moj nr telefonu) odpisalam ASAP ze absolutnie sie nie zgadzam na biale roze ,niestety buket zostal dostarczony bez mojej zgody inny niz zamowilam (biale lilie i biale roze !!!) za ktore zaplacilam… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview