Flora Queen Reviews - www.floraqueen.com

Click here if this is your business
★★★☆☆
3.0 / 5
52.6% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Flora Queen www.floraqueen.com - Ask a question now

Media Gallery for Flora Queen www.floraqueen.com

Flora Queen www.floraqueen.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Disgraceful”

Written on: 17/09/2014 by SA103 (1 review written)

Do not bother with using Floraqueen, they delivered before our anniversary date and what was delivered was rubbish, even the hotel reception apologised for what had been delivered (bless them), Since my experience with Floraqueen I've read the reviews on emailing them and they appear to be true, they will NOT reply when theres a problem, its always a bit of a gamble with dealing with internet based flower companies as they obviously use sub contractors to supply and delivery and I suppose they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Waste of money!”

Written on: 11/09/2014 by Kobie1 (1 review written)

I have never been more disappointed with a florist. I paid an extra £8.00 for delivery on a Saturday before 14.00. The flowers arrive Monday night! I ordered pin k and yellow roses and a bunch of white roses were delivered. Unfortunately the person receiving the flowers do not like white roses as it brings back sad memories! For 2 weeks I have been begging Floraqueen to resolve this and I have had nothing but excuses that they have to contact the florist. Surely they can pick up the phone and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid dreadful company”

Written on: 29/08/2014 by Nicholsondw234 (1 review written)

Booked a delivery to France. It did not arrive, they claim they tried to contact us, they did not. Now refusing to refund. Disgusting customer service refusing to accept any responsibility and no respect for customers feelings. It was very embarrassing when the delivery did not arrive as they were for an important occasion… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible service ”

Written on: 26/08/2014 by beckywykes (1 review written)

I ordered flowers to be sent to my partner for her birthday while she was away on holiday in Majorca. the flowers did not arrive on the her birthday - they said they tried to call the contact number given but no calls or missed calls were recieved. Then 5 days later they sent a message saying the flowers had been delivered...but my partner had already left Majorca and flown back to London. So she never recived the flowers. After asking 3 times for one of the customer service team to call me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don´t trust the service. Wont deliver.”

Written on: 19/08/2014 by GuilhermeMayerhofer (1 review written)

I thought it would be a good idea to purchase some flowers for a friend i met in a trip. When i searched google for a online company that provided that service the first one appeared was Flora Queen. Asked my friend for her adress under the idea that i would send her a post card ( not to spoil the surprise ). By the end of the day i sent her a message asking if she got my " postcard". And she did not. To bad for me to trust in an online company. What happened was that i sent an email askying… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very Upsetting”

Written on: 12/08/2014 by lyanania (1 review written)

1. The flowers were finally delivered after 2 days and after sooo many emails contacting Floraqueen. 2. The flowers were nothing at all like the ones I ordered. Thus what is the use of having this website with all the pictures if customers in the end are unable to select their choice? 3. The substitutes were limited to only 2 flowers, which is obviously very upsetting. Floraqueen should probably revise on who should be their contracted local florist. Or probably they are not even florist at… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“just happened...”

Written on: 07/08/2014 by KarlyMeredith (1 review written)

spent 66quids for flowers, chocolates, card and two lil teddies. flowers so much smaller than the description, chocolates other flavour and brand of it, card hand written (i have not asked for this) but especially i have ordered two lil teddies and it arrives an ugly one. first and last time with them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“not delivered”

Written on: 07/08/2014 by l.s.palmer (1 review written)

ultimately I was told the address did not exist. "We cannot go ahead with the order" I asked to cancel the because it was the only one and correct address. "Come and pick the flowers up from the nearest town" they said! Completely unacceptable service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“poor service poor quality and poor acut service ”

Written on: 01/07/2014 by willppuk (1 review written)

never again will i use this flower delivery (non) service .flowers were delivered too late and of poor quality ( old flowers).response from customer service was negative . save your money or use a service with quality… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst experience ever.”

Written on: 16/05/2014 by Jovanio15 (1 review written)

I am extremely dissatisified with my recent order with Floraqueen. I originally placed my order on 10/5/14 with an expected delivery date of 11/5/14. After it was not delivered that date, I submitted an inquiry and I was informed that my order would be delayed and delivered on 12/5/14. The order history displayed on your site showed that the local florist shop was notified of the upcoming delivery. The flowers again were not delivered and I then again submitted another inquiry which was not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“very disappointed”

Written on: 25/04/2014

very disappointed Zamowilam CAPRICE-WHITE LILIES AND PINK ROSES , ok godzine przed dostawa otrzymalam maila ze niestety brakuje rozowych roz i dostarczone zostana biale ! (oczywiscie customer service napisal ze niestety nie mogli sie skontaktowac telefonicznie co jest bzdura w moim profilu widnieje moj nr telefonu) odpisalam ASAP ze absolutnie sie nie zgadzam na biale roze ,niestety buket zostal dostarczony bez mojej zgody inny niz zamowilam (biale lilie i biale roze !!!) za ktore zaplacilam… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“iorecieved flowers from mrs jenny wells coventry they...”

Written on: 04/04/2014 by MacMillanbr464 (1 review written)

irecieved flowers from my friend they were wilted i can not get an answer on the telephone my friend mrs jenny wells coventry… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst service I have ever come across”

Written on: 01/04/2014 by waspiflab (1 review written)

Ordered flowers well in advance for my mothers birthday. 1. could not find the address 2. as if by magic they found the address 3.when I ordered the flowers there is a box for special instructions- I filled in "if no-one in please leave under the front garden table", they did not, courier said that no one was in................DUUUH!!! 4.they phoned me and asked if I could collect them , NO YOUR THE F-ING DELIVERY PEOPLE NOT F-ING ME!!! well my parents went to get them and guess… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT USE FLORAQUEEN!”

Written on: 31/03/2014 by xxvickyxx (1 review written)

I am so angry, last week I ordered flowers for my mothers birthday which is today. My special request was to deliver them between 11 and 3.30pm on the 31st of March. The special request should have been to make sure the flowers get delivered!! No flowers! Flowers with a smile is their motto, what a joke. DO NOT USE THIS COMPANY!! What a waste of money. They don't even deserve one star!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Waspiflab's Response to xxvickyxx's Review

Written on: 02/04/2014

still not had mine delivered either 5 days late from the date requested and no response to my emails

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Failed to deliver - do not use”

Written on: 30/03/2014 by JOHNCCCCX (1 review written)

Ordered flowers for my mother for Mother's Day. Received confirmation that my order would be delivered on the appropriate day. On the morning of Mother's Day received further email saying my order was being prepared and would arrive on time. Received a third email saying that my order would not be delivered after all and they would instead offer to deliver it the following day. If you want something to arrive on time DO NOTUISE FLORA QUEEN… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Waspiflab's Response to JOHNCCCCX's Review

Written on: 02/04/2014

still not had mine delivered either 5 days late from the date requested and no response to my emails

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“TERRIBLE EXPERIENCE - USE FLORAQUEEN AT YOUR PERIL!”

Written on: 22/03/2014 by AnikaRitchie (1 review written)

I mistakenly thought from their blurb that FloraQueen was a great company delivering a great service - the absolute opposite is the truth. Wish I had seen all the other messages from the hundreds of unhappy customers that had the misfortunate to order flowers from this inept, joke of a company. I ordered my flowers around the 28th Feb for delivery on the morning 3rd March for my sisters birthday. I received an email on Monday morning to say that they were preparing the flowers when they should… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“wate of time and money”

Written on: 19/03/2014 by NatalyMcDermott (1 review written)

I normally do not review services but since I've experienced this I would like the others to be careful. I ordered flowers to be delivered to my partner on his Birthday as we both work in two separate countries. As it is the tension of long distance relationship is big enough. So I wanted to send some flowers to neutralize the tension in between. I paid GBP 65 for a bouquet of white lilies and white roses to be delivered before 1pm on his birthday. On the day until 1.30pm I received no… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrible”

Written on: 22/02/2014 by Breathless (1 review written)

I ordered roses and lilies for Valentines Day and what I got was no roses and I'm not sure what. They offered a 20% refund for a 100% disappointment. Do yourself a favor and use someone else… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Not impressed”

Written on: 22/02/2014

Ordered and paid for the flowers on Saturday, delivery for my father's funeral overseas on the Monday, emailed the customer service not once but twice to enquire if delivery was made. First email was ignored, second email received a reply advising me they were to contact the local floral company to confirm delivery and email me shortly, more than 24 hours later still no email. Initially was advised I would be emailed as soon as delivery was made. it's now 3 days later and still waiting on… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT USE - TERRIBLE”

Written on: 17/02/2014 by Chris_Acheson (1 review written)

Flowers not delivered, do not answer emails. I would score them minus stars if possible. Ruined my girlfriends day… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview