Flora Queen Reviews - www.floraqueen.com

★★★☆☆
2.8 / 5
278
47% of users recommend this
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★☆☆☆☆

“Terrible dead flowers not delivere eventually collected ”

Written on: 30/11/2016

The flowers were for a birthday. They did not arrive. Customer service claimed my mother was not in Eventually her husband went to a depot and collected a box of dead flowers 6 days after the date The customer service feedback was hard and there was only tracker to say she had not been in. They did not ring her or me. 60 euro for flowers never delivered. Dead on collection and no apology. The worst service I have ever had from any service . I have contacted them through the web every day… Read Full Review

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★☆☆☆☆

“Do not use them ”

Written on: 20/10/2016 by kiJones487 (1 review written)

Ordered cologne chocolates and champagne for my fathers 80th birthday they confirmed my order and delivery date But never delivered Tried to call and email but response will have to contact my credit card company to get my money back . Be aware and believe the bad reviews this company has Foolishly I gave them a chance and got ripped off… Read Full Review

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★☆☆☆☆

“NEVER USE THIS COMPANY THEY ARE OUT TO TAKE YOUR MONEY”

Written on: 11/10/2016 by ShirleyMacLean (1 review written)

I ordered some flowers for my mother in Vienna and I had given clear instructions to contact my sister as my mother is elderly and cannot come to the door. My sister was never called and the delivery simply left a note with an address to collect the flowers. When my sister when to the address for the next two days the place was closed! When I emailed FloraQueen to explain the problem and ask for a second delivery of obviously fresh flowers or cancel my order with a refund they denied both… Read Full Review

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★☆☆☆☆

“Flowers not delivered ”

Written on: 03/09/2016 by Dakotaq244 (1 review written)

Customer service ...non existent ...emailed three times and still no flowers, no refund and now 5 days passed without a response or refund!… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE AND CUSTOMER SERVICE”

Written on: 04/08/2016 by Jase350 (1 review written)

THEY WERE SUPPOSED TO DELIVER FLOWERS TO MY FIREND ON A FIRDAY, SHE WAS NOT HOME SO INSTEAD OF LEAVING THE PERISHABLE MERCHANDISE BY THE DOOR THY LEFT A NOTE FOR THE FLOWERS TO BE PICKED UP AT THE POST OFFICE ON MONDAY. AS YOU CAN IMAGINE, 4 DAYS LATER, WHAT KIND OF FLOWERS SHE RECEIVED. THEY WERE TRASHED RIGHT AT THE POST OFFICE. TOOK FOR EVER TO GET A RESPONCE FROM CUSTOMER SERVICE AND THEY THINK THEY DID A FINE JOB, DO NOT USE THIS COMPANY THEY ARE TERRIBLE… Read Full Review

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★☆☆☆☆

“Absolutely the worst”

Written on: 03/08/2016 by Schneideros174 (1 review written)

I have ordered flowers to be delivered in Austria on a Friday. Since no one was home, instead of leaving the flowers by the door like other normal businesses do they left a note instead. The flowers had to be picked up at the post office on Monday since the post office is closed on Saturday and Sunday. By the time they picked up it was trash and had to be thrown out. I have made long distance calls to Spain, I have written emails to customer service. No response whatsoever, I am disputing the… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 23/07/2016 by 438Pruitt (1 review written)

Stick with Interflora. FLORA GUEEN is a joke. There is no customer service number and no one answers emails. My mom's birthday flowers failed to be delivered and my local contact received a message saying there was a problem with the address...there wasn't. The address was correct. My order online was showing as 'delivered' when it had not been. No solution offered, No one called to sort out the delivery. Radio silence! I am completely unable to get in touch with anyone from the company. They… Read Full Review

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★☆☆☆☆

“disappointing”

Written on: 22/07/2016 by 34Hagan (1 review written)

Having received confirmation was told there was an issue with order on the day of delivery. Feeling very let down by this company and would not recommend… Read Full Review

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★☆☆☆☆

“FloraQueen cheating their custimers, everyone stay away!”

Written on: 21/07/2016 by TatjanaPopescu (1 review written)

Flora Queen delivered flowers which were old and stinky, also the flowers were totaly different than what we ordered, and on top of all of this they were delivered late. Total failure, however the most frustrating is when we approached customer service of Flora Queen I particular agent, we came across to disrespect of clients. We did not get any help, first of all first answer was after more than one day, she kept telling us that she is waiting for answer from florist who delivered our… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 14/07/2016 by AryanaVaughn61 (1 review written)

I ordered flowers for my Mum they arrived 4 days after they said they were going to. The flowers were almost dead when they did arrive. The next day they had to be thrown away. I emailed Flora Queen who refused to give me my money back. The customer service was dreadful, after a lot of emails and weeks later, they sent another bouquet but the same thing happened… Read Full Review

Tatjanapopescu's Comment

Written on: 21/07/2016

I just went through the same issue with them and I m fighting for geting refund forlast 5 days, however they are not helpful and just not responding
I can see now how many customers left the bad review about them, I think it should be announced somewhere, because flora queen became famous for delivering old and dry flowers, I whish I read your review before I got cought by them!

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★☆☆☆☆

“Horrible service. Flowers not delivered. Do not choose...”

Written on: 15/06/2016 by Fowler273 (1 review written)

This kind of companies should just disappear. Managers probably don't care at all about the service they provide and just pay badly their own employees, who don't care at all about their job. That said, my experience: 8th anniversary with my wife, flowers leave floraqueen's office and 12 hours later, no update. Floraqueen does nothing. Two tickets on website, floraqueen does nothing. I believe their ticketing doesn't even work until you've paid. I call. Past 5, no response. I have to call… Read Full Review

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★☆☆☆☆

“Appalling!”

Written on: 10/06/2016 by Calamata (1 review written)

Do not use this company-not to be trusted. Customer service not in existence. No communication, company do not provide any contact point neither phone or email and very few company details. We are in the 21st. century! How are they getting away with this! Payment systems ad hoc and unreliable. Bank flagged up security. Tried to cancel order but totally ignored. Not customer friendly in any way-just want to take orders and money! Just appalling!… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 07/05/2016 by miguelhernandez (1 review written)

They delivered the flowers 4 days late... and smaller than publicised… Read Full Review

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★☆☆☆☆

“Never got the flowers but was charged. DO NOT TRUST!!!”

Written on: 03/05/2016 by eglegle (1 review written)

I ordered some flowers for my family while they were away for holiday in Spain. It did not get delivered and I got an email saying the address is not full. I asked what information was missing but no one replied me for like a week. They also had the recipient's and my phone numbers to call for directions, but never bothered as it was not a Spanish number. Only later I noticed I still got charged for it. Emailed them again, just to get an answer saying they don't take responsibility for not… Read Full Review

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★☆☆☆☆

“Had to Threaten t o Stop Payment on Credit Card for...”

Written on: 25/04/2016

This company ran me around. First, my address was wrong, Then, they were out of the flowers we selected from their website. Then they asked, "oh, did you confirm that you really wanted us to deliver those color of replacement flowers?" It Was a total run around UNTIL I sent them an email letting them know that I was going to REVERSE THE CHARGE ON MY CREDIT CARD!(Which was a month later.)This was a VERY FRUSTRATING EXPERIENCE....NO INTEGRITY!!! BUYER BEWARE!… Read Full Review

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★☆☆☆☆

“Awful company”

Written on: 06/04/2016 by Payne413 (1 review written)

Very awful company! Delivered 4 days late after birthday! We was a home all day! According FQ rules had to call on the phone or write a email. None of this was! Flowers old!!!… Read Full Review

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★☆☆☆☆

“24h late delivery, and delivery driver very rude”

Written on: 05/04/2016 by clarkej (1 review written)

I ordered some flowers from Flora Queen to be delivered to my mother on mothers day in Switzerland. I was emailed to say the flowers had been dispatched, and would be delivered between the hours of 9am and 2pm. My mum waited in all day, but they did not arrive. I emailed the company to ask them not to deliver, given that mothers day was now over. However, they attempted delivery 24h late, the following day. The lady that delivered the flowers was incredibly rude to my mother at the door. She… Read Full Review

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★☆☆☆☆

“Does not deliver, no customer services”

Written on: 05/03/2016 by stricklin (21 reviews written)

Beware. My experience this week is: No delivery (despite showing delivered). No call attempted. No note left. No reply to my previous requests for information / assistance. No customer service at all. It doesn't get any worse than this... All that is left that I can do is report this to MasterCard and leave feedback… Read Full Review

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★☆☆☆☆

“THE WORST SERVICE EVER...DONT EVER USE THEM..NEVER!”

Written on: 04/03/2016 by provata (1 review written)

I place an order to be deliver to Corfu Greece , to one of my business associates, i placed the order February 27th, 2016 and today is March 4th, 2016 and NOTHING ARRIVED YET. my business associate is flying out of Corfu Greece on March 8th, that means the latest they can deliver the staff is March 7th. i am very disappointed with their service. i will NEVER EVER ORDER AGAIN FROM THIS COMPANY..., I CANNOT BLAME THE EMPLOYEES FOR THE BAD SERVICE..THAT COMES FROM THE OWNERS OR CEO'S OF THIS… Read Full Review

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★☆☆☆☆

“FLORES IN BAD CONDITION_DONT USE THIS COMPANY”

Written on: 23/02/2016 by IrelandRose (1 review written)

The flowers arrived in very bad condiction, they only last a few days, when a bunch like that at least should be last one week. Also they never specified the time of arriving. … Read Full Review

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