Flora Queen Reviews - www.floraqueen.com

★★★☆☆
2.8 / 5
574
47.0% of users recommend this
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Latest Reviews

★☆☆☆☆

“Poor service and they just won’t listen to feedback”

Written on: 23/10/2017 by Laylahz340 (1 review written)

I ordered some flowers to my stepmother in Portugal who has Parkinson’s disease. This makes her quite slow at walking. Flora Queens delivery driver came on the right day press the buzzer for the flat and left before my stepmother could even reach the door. It’s only a small flat floor in Queens response is that they deliver tried to deliver on the right day . My opinion is the driver made no attempt to wait and rushed off before delivery. My stepmother heard the doorbell he was not there… Read Full Review

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★★★★★

“Flowers to China”

Written on: 10/10/2017 by Elainebarron62 (1 review written)

I ordered flowers from Floraqueen to be sent to my daughter living in China. I had forgotten that her school had recently moved premises but on the day of delivery, after attempting to deliver flowers to what was now a building site! , they contacted my daughter and asked where they should deliver them to. Because of their trouble and card taken,my daughter received her flowers and on the right day! Not only that, they were absolutely beautiful and exactly how they looked on the website when I… Read Full Review

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★☆☆☆☆

“ I wish I could give this company a Zero rating …”

Written on: 28/09/2017 by CarleeSchultz38 (1 review written)

I wish I could give this company a Zero rating because a MONTH later and after two failed delivery attempts the flowers have still NOT been delivered and we need to chase them up - AGAIN. My sister and I ordered flowers for a family member who had a triple heart bypass surgery. He is based in Germany and we live in New Zealand, so were unable to be there for him at a critical time. FloraQueen did not deliver the flowers to the hospital - and failed to tell us. We needed to chase them… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE”

Written on: 17/06/2017 by Carsonbl231 (1 review written)

I ordered some flowers for a friend in hospital in Germany. I paid for same day delivery and ordered a vase and card as well. The flowers eventually turned up at the hospital FOUR days later and my friend had left the hospital. Despite numerous emails and phone calls this matter is still not resolved. I am shocked at the service - don't use this company if you don't want to waste your money like I have… Read Full Review

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★☆☆☆☆

“Do not buy from this website”

Written on: 15/02/2017 by Ballard2 (1 review written)

I purchased a £40 bouquet of flowers for my mothers birthday, the flowers arrived (after the allotted time of by 1400 hrs) and my mother called me to let me know. I asked if she liked them and she said she wasn't impressed, as I'd picked a fabulous looking bouquet I was shocked. She sent me a photo of the flowers and they were completely different to the ones I ordered and were quite frankly not worth £5. Floraqueen refuse to give me a refund and say the flowers are of comparable quality, I… Read Full Review

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★☆☆☆☆

“Terrible service ”

Written on: 14/12/2016 by Sadmoose (1 review written)

The flower was for our mother 60th birthday! We ordered the flower the week before to make sure of the delivery day! It was important for us to have the flower delivered the day of because none of us kids was able to be with our mother so we thought receiving flower from us would have made her day ! Unfortunately the flower did not show the day of but instead the next day with a delivery guy saying " today or yesterday what does really matter" . Well it did matter for us ! I would not… Read Full Review

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★☆☆☆☆

“Terrible dead flowers not delivere eventually collected ”

Written on: 30/11/2016

The flowers were for a birthday. They did not arrive. Customer service claimed my mother was not in Eventually her husband went to a depot and collected a box of dead flowers 6 days after the date The customer service feedback was hard and there was only tracker to say she had not been in. They did not ring her or me. 60 euro for flowers never delivered. Dead on collection and no apology. The worst service I have ever had from any service . I have contacted them through the web every day… Read Full Review

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★☆☆☆☆

“Do not use them ”

Written on: 20/10/2016 by kiJones487 (1 review written)

Ordered cologne chocolates and champagne for my fathers 80th birthday they confirmed my order and delivery date But never delivered Tried to call and email but response will have to contact my credit card company to get my money back . Be aware and believe the bad reviews this company has Foolishly I gave them a chance and got ripped off… Read Full Review

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★☆☆☆☆

“NEVER USE THIS COMPANY THEY ARE OUT TO TAKE YOUR MONEY”

Written on: 11/10/2016 by ShirleyMacLean (1 review written)

I ordered some flowers for my mother in Vienna and I had given clear instructions to contact my sister as my mother is elderly and cannot come to the door. My sister was never called and the delivery simply left a note with an address to collect the flowers. When my sister when to the address for the next two days the place was closed! When I emailed FloraQueen to explain the problem and ask for a second delivery of obviously fresh flowers or cancel my order with a refund they denied both… Read Full Review

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★☆☆☆☆

“Flowers not delivered ”

Written on: 03/09/2016 by Dakotaq244 (1 review written)

Customer service ...non existent ...emailed three times and still no flowers, no refund and now 5 days passed without a response or refund!… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE AND CUSTOMER SERVICE”

Written on: 04/08/2016 by Jase350 (1 review written)

THEY WERE SUPPOSED TO DELIVER FLOWERS TO MY FIREND ON A FIRDAY, SHE WAS NOT HOME SO INSTEAD OF LEAVING THE PERISHABLE MERCHANDISE BY THE DOOR THY LEFT A NOTE FOR THE FLOWERS TO BE PICKED UP AT THE POST OFFICE ON MONDAY. AS YOU CAN IMAGINE, 4 DAYS LATER, WHAT KIND OF FLOWERS SHE RECEIVED. THEY WERE TRASHED RIGHT AT THE POST OFFICE. TOOK FOR EVER TO GET A RESPONCE FROM CUSTOMER SERVICE AND THEY THINK THEY DID A FINE JOB, DO NOT USE THIS COMPANY THEY ARE TERRIBLE… Read Full Review

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★☆☆☆☆

“Absolutely the worst”

Written on: 03/08/2016 by Schneideros174 (1 review written)

I have ordered flowers to be delivered in Austria on a Friday. Since no one was home, instead of leaving the flowers by the door like other normal businesses do they left a note instead. The flowers had to be picked up at the post office on Monday since the post office is closed on Saturday and Sunday. By the time they picked up it was trash and had to be thrown out. I have made long distance calls to Spain, I have written emails to customer service. No response whatsoever, I am disputing the… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 23/07/2016 by 438Pruitt (1 review written)

Stick with Interflora. FLORA GUEEN is a joke. There is no customer service number and no one answers emails. My mom's birthday flowers failed to be delivered and my local contact received a message saying there was a problem with the address...there wasn't. The address was correct. My order online was showing as 'delivered' when it had not been. No solution offered, No one called to sort out the delivery. Radio silence! I am completely unable to get in touch with anyone from the company. They… Read Full Review

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★☆☆☆☆

“disappointing”

Written on: 22/07/2016 by 34Hagan (1 review written)

Having received confirmation was told there was an issue with order on the day of delivery. Feeling very let down by this company and would not recommend… Read Full Review

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★☆☆☆☆

“FloraQueen cheating their custimers, everyone stay away!”

Written on: 21/07/2016 by TatjanaPopescu (1 review written)

Flora Queen delivered flowers which were old and stinky, also the flowers were totaly different than what we ordered, and on top of all of this they were delivered late. Total failure, however the most frustrating is when we approached customer service of Flora Queen I particular agent, we came across to disrespect of clients. We did not get any help, first of all first answer was after more than one day, she kept telling us that she is waiting for answer from florist who delivered our… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 14/07/2016 by AryanaVaughn61 (1 review written)

I ordered flowers for my Mum they arrived 4 days after they said they were going to. The flowers were almost dead when they did arrive. The next day they had to be thrown away. I emailed Flora Queen who refused to give me my money back. The customer service was dreadful, after a lot of emails and weeks later, they sent another bouquet but the same thing happened… Read Full Review

Tatjanapopescu's Comment

Written on: 21/07/2016

I just went through the same issue with them and I m fighting for geting refund forlast 5 days, however they are not helpful and just not responding
I can see now how many customers left the bad review about them, I think it should be announced somewhere, because flora queen became famous for delivering old and dry flowers, I whish I read your review before I got cought by them!

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★☆☆☆☆

“Horrible service. Flowers not delivered. Do not choose...”

Written on: 15/06/2016 by Fowler273 (1 review written)

This kind of companies should just disappear. Managers probably don't care at all about the service they provide and just pay badly their own employees, who don't care at all about their job. That said, my experience: 8th anniversary with my wife, flowers leave floraqueen's office and 12 hours later, no update. Floraqueen does nothing. Two tickets on website, floraqueen does nothing. I believe their ticketing doesn't even work until you've paid. I call. Past 5, no response. I have to call… Read Full Review

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★☆☆☆☆

“Appalling!”

Written on: 10/06/2016 by Calamata (1 review written)

Do not use this company-not to be trusted. Customer service not in existence. No communication, company do not provide any contact point neither phone or email and very few company details. We are in the 21st. century! How are they getting away with this! Payment systems ad hoc and unreliable. Bank flagged up security. Tried to cancel order but totally ignored. Not customer friendly in any way-just want to take orders and money! Just appalling!… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 07/05/2016 by miguelhernandez (1 review written)

They delivered the flowers 4 days late... and smaller than publicised… Read Full Review

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★☆☆☆☆

“Never got the flowers but was charged. DO NOT TRUST!!!”

Written on: 03/05/2016 by eglegle (1 review written)

I ordered some flowers for my family while they were away for holiday in Spain. It did not get delivered and I got an email saying the address is not full. I asked what information was missing but no one replied me for like a week. They also had the recipient's and my phone numbers to call for directions, but never bothered as it was not a Spanish number. Only later I noticed I still got charged for it. Emailed them again, just to get an answer saying they don't take responsibility for not… Read Full Review

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