Flora Queen Reviews - www.floraqueen.com

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Latest Reviews

★★★★★

“Great Birthday Gerberas Isernia - ”

Written on: 29/08/2015 by leedsUK12345 (1 review written)

Gorgeous Gerberas were recieved for my friend who lives in a little town in Isernia, Italy. Thanks to the superb florist, my friend was very pleased to receive the beautiful flowers on her birthday in April 2015.I will use Floraqueen again. Excellent!… Read Full Review

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★☆☆☆☆

“No delivery. No contact and no Flowers. I do not...”

Written on: 02/08/2015 by TuckerGrantham431 (1 review written)

DO NOT USE THIS COMPANY IF YOU WANT YOUR FLOWERS DELIVERED OR AN EMAIL TO SAY THEY COULDN'T DELIVER. I HAVE SPEND £25 FOR NOTHING. NO APOLOGY & NO REFUND. Flowers booked for delivery on 21st July for a clients birthday. A week later I call the client and they knew nothing about flowers. No messages on the answerphone. No sorry we missed you card. No flowers or card left with the neighbour. No email to say that there was a problem with delivery. Contacted Floraqueen CS to say not happy and… Read Full Review

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★☆☆☆☆

“absolutely horrible service”

Written on: 30/07/2015 by Shomajsn (1 review written)

Last year I used them they were good. This year tried them again for the birthday anniversary to same person and same location. first of all they mentioned on the website that items were delivered on time which did not happen. items was supposed to be delivered on 28th till now not delivered. Their customer service is very horrible snd no call center to contact . I requested refund but they don't care to answer. … Read Full Review

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★☆☆☆☆

“THEY DONT CARE”

Written on: 25/07/2015 by IPS999 (1 review written)

I've ordered a flower to be delivered to my wife in Madrid for our 6th year anniversary because I am back in the UK for work. They are in the North of Madrid and the delivery went to the south of Madrid. The courier phoned up my niece but cant answer her back as to how they can deliver to the right address.. I've emailed customer service which is clearly open until 19:00 on a Saturday and no response was heard. To my dismay they don't even have a telephone line where you can communicate… Read Full Review

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★★★★★

“Flowers Delivered Next Day to Kazakhstan - ”

Written on: 24/07/2015 by PatienceBoyle450 (1 review written)

First of all, I think it is important to realize that this company subcontracts all of its work around the globe, so your results will vary based on the city to which you are having flowers delivered, the accuracy of your instructions, and luck (always true with deliveries). In my case, I was ordering flowers on a Sunday from the U.S. to be delivered in Kazakhstan--and I forgot to put the street address number or room# of the hotel to which I was having them delivered--- I emailed customer… Read Full Review

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★☆☆☆☆

“No flowers”

Written on: 23/06/2015 by hpRamsey289 (1 review written)

I wanted flowers sent to South Africa ,to arrive on 11/06/15. My daughter in laws mother had died . The flowers have still not arrived 23/06/15. No expanation , have asked for my money back but no response . I would not recommend this company. I asked for flowers and a vase .Do not use this company. I will keep posting till I get my money back could not submit without putting a star but I would give them none… Read Full Review

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★☆☆☆☆

“Absolutely Unacceptable”

Written on: 15/06/2015 by Lyubov (1 review written)

I never got confirmation of the order from them. I got a PayPal transaction ID but nothing from them. After contacting, they said there is no order, so I provided the PayPal transaction ID and they still can't find it! Ridiculous!!! I had death in the family, my family needs support abroad with flowers, these people are NOT RELIABLE! Please do not use them, this business needs to be shut down for good! P.S. Tried calling them...Automatic system said to press 1 if I want to speak in English, so… Read Full Review

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★☆☆☆☆

“No delivery, no notice about problems with delivery.”

Written on: 09/06/2015 by zoostation (1 review written)

I ordered flowers for my sister's birthday. In case of flower delivery the specified date is most importnat factor. The flowers were not delivered on chosen date nor was any warning of problens sent to me. That's outrageous! I asked for refund and was told it would be transfered in 7 business days. After 8 business days I asked two more times and received refund few days later. I HAVE NEVER ENCOUNTERED THAT LEVEL OF INCOMPETENCE AND CUSTOMER SERVICE!!! Avoid at all cost!!! … Read Full Review

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★☆☆☆☆

“NEVER TO USE”

Written on: 05/05/2015 by robertab (1 review written)

I ordered on wednesday the 29th a bouquet to be delivered for the 4th of May for a birthday. On monday afternoon I received an email saying that there are no florist available to deliver the order and they have to send it in a box THE DAY AFTER. THIS IS NOT ACCEPTABLE. I replied to the email saying that they should know if they have florist close to the location the moment the order is processed! I didn’t order the flowers just the day before but almost a WEEK before, they had all the time… Read Full Review

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★☆☆☆☆

“TERRIBLE!!!! DO NOT USE THIS COMPANY!!!!”

Written on: 01/05/2015 by Sullivanvi283 (1 review written)

This company is terrible. The flowers I ordered that were supposed to be delivered 3 days ago STILL have not been delivered. They have no phone number, so I have sent them multiple messages asking them to please try and rectify this and they have done nothing. We even tried to call the delivery company ourselves, but the delivery company knew nothing about the package and said they weren't even in the district. Floraqueen has done nothing and won't respond to my inquiries. There is nothing you… Read Full Review

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★☆☆☆☆

“Dead flowers”

Written on: 29/04/2015 by Moshem39 (1 review written)

Absolutely the worst flower service out there. Flowers arrived 15 days later and they were off course DEAD! Just beyond unbelievable!… Read Full Review

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★☆☆☆☆

“Disappointed and unprofessional”

Written on: 20/04/2015 by Sameer007 (1 review written)

The bouquet was delivered a day late but the bouquet itself was a disappointment and upsetting. I paid for a deluxe bouquet but I got a very ordinary one which it did not even look like a classic bouquet( Classic is the smallest and cheapest of the 3 options and Deluxe is the more expensive and bigger). There weren’t even much of gypsophilia and the roses were way above the greenery. On top of being not a proper professional bouquet it was also a bit messing too. It’s more like a some… Read Full Review

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★☆☆☆☆

“A week of trying to clarify and flowers never arrived”

Written on: 19/04/2015 by AaronGorman (1 review written)

The company was not able to deliver. They had the address and phone number of the house, but could not find it After more than a week of e-mailing back and forth and giving more information I still got nowhere. I hope they will refund the money. Certainly will never use them again or recommend them… Read Full Review

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★☆☆☆☆

“Worst experience ever”

Written on: 05/04/2015 by akMatthews291 (1 review written)

I lived in the US and placed my order 10 days ago, the flowers were for my mom's birthday and they were supposed to be delivered today before 2:00 pm (Spain's time). At 2:06 (Spain's time) they sent me an email saying that they florists are closed today and they cannot do the deliver so they will send the flowers on Wednesday (today is Saturday), an hour later they sent me another email saying that the order has been cancelled and I will get a refund. When I read the emails I answered them but… Read Full Review

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★★★★★

“5 Star servicw”

Written on: 04/04/2015 by brype19 (21 reviews written)

very happy with flowers, delivery and price great service I will use them again Thank you Flora queen for making my friends Easter special… Read Full Review

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★☆☆☆☆

“Theives, took my payement but did not deliver the goods”

Written on: 22/03/2015 by KaelBond148 (1 review written)

I ordered some flowers for Mother's Day with FloraQueen, they looked reasonable and they were international which is what I was looking for. Mother's Day has been and gone and the flowers have not been delivered. FlorQueen have taken the money for the flowers, but did not deliver the goods. I had to chase them to find out why, they emailed saying that they could not find the address on google, however I have had flowers and other deliveries sent to my Mother's address for the past 10 years… Read Full Review

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★☆☆☆☆

“trying to deliver in Sao Paulo Brazil.”

Written on: 22/03/2015 by McCaffrey229 (1 review written)

The money was taken from my account very quickly..the flowers never arrived, i contacted my bank straight away to dispute the transaction (without bothering to try to contact floraqueen) and the money was refunded to my account straight away no questions asked, which pretty much shows how the company is used to operating..the shame is that this will be happening regularly and nobody closes this company down... DO NOT USE THIS COMPANY YOU WILL LOSE YOUR MONEY… Read Full Review

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★☆☆☆☆

“QueenFlora DO NO meet their 100% service guantee!”

Written on: 07/03/2015 by KaileyChristie18 (1 review written)

I specifically requested the order to arrive on a particular date which they confirmed it would. Order was never confirmed as delivered. After chasing them multiple times, they advised they delivered 3 days' later! When I asked for some compensation since they did not meet their 100% satisfaction guarantee plastered all over their website I received a curt response "I can not accept the refund " Never use a company who does not meet it's own promise and does little to "delight its customers!"… Read Full Review

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★☆☆☆☆

“TERRIBLE COMPANY-DO NOT USE”

Written on: 05/03/2015 by CJAYMAC24 (1 review written)

I would strongly advise against using this company. Sadly I used their service to send flowers to a colleague in Switzerland and unfortunately the flowers were not delivered due to the wrong surname being on the order. I know for certain I entered the correct surname at point of order and Floraqueen have stated I did not. After reading reviews online I can see this is a normal occurrence for this company. Poor communication and have outright refused to issue a refund as they state this… Read Full Review

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★☆☆☆☆

“terrible service level”

Written on: 25/02/2015 by hugomilano (1 review written)

My order arrived almost 2 days after the expected delivery date. FloraQueen didnt contact either me or the recipient about the delay. Also, the flowers were sent to the wrong address, and again, FloraQueen wasn't professional enough to contact either me or the recipient to fix the problem. Finally, I have sent FloraQueen 4 messages in the last 4 days, and they have't replied to any of them. It is impossible to get in touch with them… Read Full Review

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