Flora Queen Reviews - www.floraqueen.com

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★★★☆☆
2.9 / 5
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Latest Reviews

★★☆☆☆

“Not what the website photo! Didsappointing!”

Written on: 29/04/2016 by McCormackln184 (1 review written)

Arranged flowers for our daughters birthday to be sent to Singapore. They arrived a day late and no reason given. The flowers were nothing like the website photo. Much smaller and not gorgeous like the photo. After Several emails I was told they agreed they were a smaller bunch and would refund 8 euros which is not satisfactory in my opinion. The correct bunch should have been sent out. Very disappointing. I wont deal with them again… Read Full Review

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★☆☆☆☆

“Had to Threaten t o Stop Payment on Credit Card for...”

Written on: 25/04/2016

This company ran me around. First, my address was wrong, Then, they were out of the flowers we selected from their website. Then they asked, "oh, did you confirm that you really wanted us to deliver those color of replacement flowers?" It Was a total run around UNTIL I sent them an email letting them know that I was going to REVERSE THE CHARGE ON MY CREDIT CARD!(Which was a month later.)This was a VERY FRUSTRATING EXPERIENCE....NO INTEGRITY!!! BUYER BEWARE!… Read Full Review

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★★★☆☆

“terrible service”

Written on: 18/04/2016 by Philip442 (1 review written)

Wanted a Saturday delivery, for which we paid a premium for a delivery in Spain. Provided the recipients address, phone number & email, but no flowers were delivered, despite the order showing online as delivered. When we made contact with flora queen on the Monday, they said the address was incomplete, so we checked again with the recipient & they confirmed it was correct. Flora queen made NO attempt to deliver on the Saturday or contact the recipient despite having all their details. The… Read Full Review

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★☆☆☆☆

“Awful company”

Written on: 06/04/2016 by Payne413 (1 review written)

Very awful company! Delivered 4 days late after birthday! We was a home all day! According FQ rules had to call on the phone or write a email. None of this was! Flowers old!!!… Read Full Review

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★☆☆☆☆

“24h late delivery, and delivery driver very rude”

Written on: 05/04/2016 by clarkej (1 review written)

I ordered some flowers from Flora Queen to be delivered to my mother on mothers day in Switzerland. I was emailed to say the flowers had been dispatched, and would be delivered between the hours of 9am and 2pm. My mum waited in all day, but they did not arrive. I emailed the company to ask them not to deliver, given that mothers day was now over. However, they attempted delivery 24h late, the following day. The lady that delivered the flowers was incredibly rude to my mother at the door. She… Read Full Review

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★☆☆☆☆

“Does not deliver, no customer services”

Written on: 05/03/2016 by stricklin (21 reviews written)

Beware. My experience this week is: No delivery (despite showing delivered). No call attempted. No note left. No reply to my previous requests for information / assistance. No customer service at all. It doesn't get any worse than this... All that is left that I can do is report this to MasterCard and leave feedback… Read Full Review

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★☆☆☆☆

“THE WORST SERVICE EVER...DONT EVER USE THEM..NEVER!”

Written on: 04/03/2016 by provata (1 review written)

I place an order to be deliver to Corfu Greece , to one of my business associates, i placed the order February 27th, 2016 and today is March 4th, 2016 and NOTHING ARRIVED YET. my business associate is flying out of Corfu Greece on March 8th, that means the latest they can deliver the staff is March 7th. i am very disappointed with their service. i will NEVER EVER ORDER AGAIN FROM THIS COMPANY..., I CANNOT BLAME THE EMPLOYEES FOR THE BAD SERVICE..THAT COMES FROM THE OWNERS OR CEO'S OF THIS… Read Full Review

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★☆☆☆☆

“FLORES IN BAD CONDITION_DONT USE THIS COMPANY”

Written on: 23/02/2016 by IrelandRose (1 review written)

The flowers arrived in very bad condiction, they only last a few days, when a bunch like that at least should be last one week. Also they never specified the time of arriving. … Read Full Review

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★☆☆☆☆

“Loving Nightmare”

Written on: 23/02/2016 by Alessandrap1949 (1 review written)

This is the worst flower delivery service I have ever used. Not only did they responded my emails several days after I had been inquiring about my gift, but a week after the expected delivery date my purchase "was on its way". Customer service 0. Delivery timing 0. Company's responsibility 0. This is a zero company!… Read Full Review

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★☆☆☆☆

“Late delivery and no response from customer service!”

Written on: 16/02/2016 by tobsinte (1 review written)

Description: Soulmates: 12 red roses, Rose Card, Exclusive Vase Delivery Date Sunday, 14 February 2016* Delivery Address: Neuchâtel (Switzerland) Total Cost 145 € Messed up the delivery and won't respond to 3 attempts to contact the customer service through the only available option i.e. an in message service which you can't see once you click send! Its for you to decide the credibility of the service (or rather no service) once the 145 € is in Floraqueen's account. Detail of the… Read Full Review

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★☆☆☆☆

“Cheap inferior flowers, nothing like described!”

Written on: 06/02/2016

I regularly send flowers overseas, on this occasion it was intended to brighten the day of a dear friend who has lost their husband a few weeks ago. I normally choose to order from a florist in her local area, but due to the time difference and a busy day ahead I decided to seek out another company, that said company was Floraqueen.com. Big mistake! The website looked profession and I was pleased with the selection of flowers on offer and their terms. I opted for the Innocence bouquet which… Read Full Review

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★☆☆☆☆

“not delivered, very bad customer, very bad company ”

Written on: 29/01/2016 by McCoyjy413 (1 review written)

my order not delivered, no one from customer service replying me !!!!!!!!! , lier company very bad don't try it again… Read Full Review

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★☆☆☆☆

“Flowers never arrived..... Do not use this company!”

Written on: 20/01/2016 by christinemacleod (1 review written)

I want to start by saying that I think the positive 'one line' reviews are indeed written by the company themselves - this would seem typical of a company that cannot respond to emails that infact all they can manage is one line perfect reviews. I don't like being taken for a ride or feeling that I have been duped into buying something online. This delivery meant a lot to me and my family and this company has perfectly stole the moment. The status of my delivery says it is delivered - it is… Read Full Review

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★★★★★

“Flowers to Germany”

Written on: 13/01/2016 by Schmidt195 (1 review written)

My uncle recently passed away and I was not able to make it to the funeral so I used Flora Queen to send my sympathy to the family. Everything was delivered in a timely fashion as expected and my aunt called to thank me for the beautiful flowers! I would highly recommend Flora Queen to anyone in need. Thank you, … Read Full Review

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★★★★★

“flowers to Connecticut, USA”

Written on: 25/12/2015 by Breen30 (1 review written)

A beautiful bouquet of flowers arrived in time for Thanksgiving Day 2015, to friends 50 miles north of New York, USA. Thank you they were really thrilled to receive such amazing flowers… Read Full Review

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★☆☆☆☆

“Flowers never delivered”

Written on: 30/11/2015 by CharlieGuzman301 (1 review written)

I ordered some flowers for my mum's 75th birthday. Unfortunately the flowers never arrived, to the great disappointment of my mum. After 3 messages and 3 days later, Floraqueen have not yet bothered to answer. I have asked for a refund to be sent asap but the only thing I can hear from them is.......silence! The even more annoying thing is that it says "delivered" on my order. I know that this could not be the case as both my mum and dad were at home all day on the day the flowers were supposed… Read Full Review

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★☆☆☆☆

“DO NOT SPEND A PENNY ON THIS COMPANY ”

Written on: 25/11/2015 by chrislewis1984 (1 review written)

like so many others on this review site I have been robbed. I ordered flowers to be delivered to my girlfriend on our 2 year anniversary I ordered the parcel 4 days before the date to make sure they had enough money they took my money (58 euros) and never delivered I had emailed maybe 8 times and received no reply I then noticed that the status of my delivery was saying it was complete I emailed again to say this is not correct still no reply. there is no telephone number for this company that… Read Full Review

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★★☆☆☆

“Disappointed”

Written on: 13/11/2015 by Dixiedee2 (1 review written)

I ordered some flowers to be delivered for a funeral and they were delivered on time. However there was some confusion along the way. I ordered them from the U.S. To be delivered in England. The communication wasn't good at all, the link on their website to check on the order didn't work (still doesn't) and they could only be reached by email as there is no telephone. The funeral was yesterday and I am still waiting for the email from Floraqueen saying they were delivered. I am still waiting… Read Full Review

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★☆☆☆☆

“ Stay away from them!”

Written on: 06/11/2015 by JessicaPower215 (1 review written)

Ordered $125 flowers for a B-day delivery to a friend in Kazakhstan. They charged my card and did not even try to deliver. Next day I received a message saying that the husband of the recipient refused delivery over the phone. It was a complete lie. They never called. Both the husband and the recipient were actually aware and waiting for the delivery, but it never happened. I am starting criminal investigation against them.  Stay away from them!… Read Full Review

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★★★★★

“really good service in Spain”

Written on: 08/10/2015 by hanqa (1 review written)

Very happy with everything. Made same day order for a small bunch of flowers and a teddy to be delivered in Spain. Had some initial problems tracing my order due to the website glitch. This was immediately resolved by customer service staff- quickly, politely and a good quality gift was delivered (they even phoned the recipient to arrange a suitable time of delivery). Will definitely use again!… Read Full Review

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