Flora Queen Reviews - www.floraqueen.com

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★★★☆☆
3 / 5
52% of users recommend this
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Latest Reviews

★☆☆☆☆

“Strange kind of delivery”

Written on: 17/12/2014 by Fagan451 (1 review written)

Flowers looks dead. Delivery guy didnt call to presented number of recipient!! He just put paper to mailbox even reciepient was waiting for delivery... Ruined present. Can't recommend!… Read Full Review

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★☆☆☆☆

“UNRELIABLE AND UNPROFESSIONAL”

Written on: 19/11/2014

STAY AWAY!!! I would never recommend this company to anyone and will never be using them again! Wanted an international delivery. Didn't deliver on scheduled day (for a death in my family), I had to chase them to find out if the flowers had been delivered, only to find out they hadn't been.. replied to express my frustration and the reason the flowers were sent.. didn't even get an apology for not delivering (or a message of condolence at the loss)!! They rearranged the delivery.. for 2 days… Read Full Review

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★☆☆☆☆

“Terrible Company AVOID!!!”

Written on: 07/11/2014 by Gavinm366 (1 review written)

Ordered flowers for my friend in Alicante on 3/11 to be delivered the next day. Nothing arrived. Email from Flora Queen in the afternoon saying recipient was not recognised at the address!! They're saying I entered the wrong address. I didn't. I have double checked. I've spent all day yesterday, and all day today trying to get a response out of them. Nothing at all..... AVOID LIKE THE PLAGUE… Read Full Review

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★☆☆☆☆

“still not here”

Written on: 01/11/2014 by andywilson73 (1 review written)

even though we live in alicante, tracking note says they where sent from barcelona, if we ever do get them, cant imagine what state they will be in,if we ever get them,what a bunch of clowns ,65 euros down the drain,,,please save your money ,,go elsewhere,,trust me you cant get any worse ,try somewhere else… Read Full Review

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★★★★★

“Excellent service ”

Written on: 21/09/2014

I want to say a very big THANK YOU to Flora Queen. The flowers were beautiful and chocolates were also nice. Excellent presentation! I was panicking a little thinking they may not be delivered in time, but there was no need as Flora Queen delivered them on the right time, and my friend sent me a photograph of the flowers, they looked exactly as shown on their web site, in one word "beautiful" plus my friend was very very happy! - main thing!! Definitely I would used Flora Queen again. Much… Read Full Review

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★★★★★

“superb very happy deivery and presentation perfect .”

Written on: 21/09/2014 by Bennettuj354 (1 review written)

Very happy would certainly recommend. Presentation petfect beautiful the packaging petfect can not fault a thing… Read Full Review

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★★★★★

“Reliable and trustworthy”

Written on: 17/09/2014 by Hickmanzg1964 (1 review written)

This was my second time of ordering the flowers through Flora Queen and I cannot recommend them enough - amazing customer services, beautiful flowers and super quick delivery. I've recently used another florist and the order went so awfully wrong that it made me realise that it's better to spend a bit more but get a reliable and quality service. Will be using Flora Queen again in future… Read Full Review

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★☆☆☆☆

“Disgraceful”

Written on: 17/09/2014 by SA103 (1 review written)

Do not bother with using Floraqueen, they delivered before our anniversary date and what was delivered was rubbish, even the hotel reception apologised for what had been delivered (bless them), Since my experience with Floraqueen I've read the reviews on emailing them and they appear to be true, they will NOT reply when theres a problem, its always a bit of a gamble with dealing with internet based flower companies as they obviously use sub contractors to supply and delivery and I suppose they… Read Full Review

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★★★★★

“Quick delivery, professional and friendly customer...”

Written on: 17/09/2014 by tarkyl (1 review written)

I am a norwegian and met my brazilian girlfriend half a year ago, she is living in Brazil. And I wanted and still want so send her some flowers and other gifts from time to time to remnind her of my feelings towards her. And one evening I came across FloraQueen by googling, and I did not regret! I ordered, and after ordering I was not sure of the brazilian adress system, and sent a question to customer support including a .jpg image of my girlfriends adress. And a wish to add a personal… Read Full Review

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★☆☆☆☆

“Waste of money!”

Written on: 11/09/2014 by Kobie1 (1 review written)

I have never been more disappointed with a florist. I paid an extra £8.00 for delivery on a Saturday before 14.00. The flowers arrive Monday night! I ordered pin k and yellow roses and a bunch of white roses were delivered. Unfortunately the person receiving the flowers do not like white roses as it brings back sad memories! For 2 weeks I have been begging Floraqueen to resolve this and I have had nothing but excuses that they have to contact the florist. Surely they can pick up the phone and… Read Full Review

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★★★★☆

“OPINIA”

Written on: 07/09/2014 by AllanBuchanan (1 review written)

POLECAM FLORAQUEEN WSZYSTKIM, KTÓRZY CHCĄ ZROBIĆ PRZYJEMNOŚĆ BLISKIM, MIESZKAJĄCYM BARDZO DALEKO. KWIATY I MASKOTKA DOSTARCZONE. JEDYNY PROBLEM, TO OPÓŹNIONE PRZESYŁKI I CZASAMI WYDŁUŻONY CZAS KONTAKTU Z OBSŁUGĄ W RAZIE PYTAŃ… Read Full Review

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★★★★★

“Really pleased - super service from FloraQueen!”

Written on: 07/09/2014 by KelseyMcCollum (1 review written)

I had arranged a same-day flower delivery online for a friend of mine in France for her birthday. Not only were the flowers delivered when they said they would be, but the florist called my friend and asked if she'd like to talk in English (presuming that, because her name was English and my order was from England this would be her home language). My friend was really impressed with this small touch (given that she's only just learning French) and the fact the florist called to arrange a… Read Full Review

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★★★★★

“Exceptional Service...”

Written on: 06/09/2014 by 483Brooks (1 review written)

I placed an online order from the UK with FloraQueen on Friday, wishing to have a delivery sent to a hosptial in Australia for Monday. Last minute, the day after the order, the family member was let out of the hospital. I enquired through my online account if the delivery address could be amended to their home address. FloraQueen promptly wrote back (within fifteen minutes)and changed the order details. It was such a comfort to know that it was taken care of. Wonderful service and beautiful… Read Full Review

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★★★★★

“Customer Satisfaction comes First”

Written on: 05/09/2014 by 353McMahon (1 review written)

I would like to thank the team of flora queen for going one step ahead and making sure my loved one receives their gift even when the courier company messed up. I had given hope but they made sure to provide a complimentary order with the same flowers so that i can get a smile to my friend's birthday! Great site to order good quality flowers in a timely delivery… Read Full Review

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★★★★★

“Thanks for making a day special”

Written on: 01/09/2014

Lovely bunch of flowers which made a special occasion for a member of my family overseas memorable. Flowers were as they were in picture and delivered on day and time. Ordering on line was easy and steps for the order was easy to follow. Sure to use Flora Queen again… Read Full Review

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★★★★☆

“Review from Dublin, Ireland”

Written on: 31/08/2014

I sent a bouquet of flowers to my sister in law and her husband for their anniversary. The flowers arrived on time and she said that they were beautiful. Thank you very much. … Read Full Review

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★★★★☆

“Great service ”

Written on: 29/08/2014 by Adiqayum (1 review written)

I ordered two flowers from FloraQueen to be delivered to Morocco. Found the order process quite simple (though the site asks for a lot of detail for the recipient). I am actually most pleased with the customer service department. I had to cancel one of the orders on the last day of scheduled delivery, so i contacted the CS department with the hope that they could do something about it. And they did! They held onto my order and i was able to send the flower to someone else than i initially… Read Full Review

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★☆☆☆☆

“Avoid dreadful company”

Written on: 29/08/2014 by Nicholsondw234 (1 review written)

Booked a delivery to France. It did not arrive, they claim they tried to contact us, they did not. Now refusing to refund. Disgusting customer service refusing to accept any responsibility and no respect for customers feelings. It was very embarrassing when the delivery did not arrive as they were for an important occasion… Read Full Review

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★★★★☆

“Sunflower Bouquet & Vase”

Written on: 28/08/2014 by hxTempleton66 (1 review written)

I ordered the above bouquet & vase to be delivered to my friends in Japan. I was extremely impressed to receive a phone call to tell me the date of delivery had to be changed by one day due to the availability of the flowers and to ask if this was acceptable and if not I would receive a full refund. The bouquet was delivered and meant the world to my friends. It was sent for the saddest of reasons because their premature son lost is fight to stay with us at just 6 days old - and Sunflowers… Read Full Review

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★☆☆☆☆

“Terrible service ”

Written on: 26/08/2014 by beckywykes (1 review written)

I ordered flowers to be sent to my partner for her birthday while she was away on holiday in Majorca. the flowers did not arrive on the her birthday - they said they tried to call the contact number given but no calls or missed calls were recieved. Then 5 days later they sent a message saying the flowers had been delivered...but my partner had already left Majorca and flown back to London. So she never recived the flowers. After asking 3 times for one of the customer service team to call me… Read Full Review

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