Flora Queen Reviews - www.floraqueen.com

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Latest Reviews

★☆☆☆☆

“NEVER TO USE”

Written on: 05/05/2015 by robertab (1 review written)

I ordered on wednesday the 29th a bouquet to be delivered for the 4th of May for a birthday. On monday afternoon I received an email saying that there are no florist available to deliver the order and they have to send it in a box THE DAY AFTER. THIS IS NOT ACCEPTABLE. I replied to the email saying that they should know if they have florist close to the location the moment the order is processed! I didn’t order the flowers just the day before but almost a WEEK before, they had all the time… Read Full Review

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★☆☆☆☆

“TERRIBLE!!!! DO NOT USE THIS COMPANY!!!!”

Written on: 01/05/2015 by Sullivanvi283 (1 review written)

This company is terrible. The flowers I ordered that were supposed to be delivered 3 days ago STILL have not been delivered. They have no phone number, so I have sent them multiple messages asking them to please try and rectify this and they have done nothing. We even tried to call the delivery company ourselves, but the delivery company knew nothing about the package and said they weren't even in the district. Floraqueen has done nothing and won't respond to my inquiries. There is nothing you… Read Full Review

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★☆☆☆☆

“Dead flowers”

Written on: 29/04/2015 by Moshem39 (1 review written)

Absolutely the worst flower service out there. Flowers arrived 15 days later and they were off course DEAD! Just beyond unbelievable!… Read Full Review

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★☆☆☆☆

“Disappointed and unprofessional”

Written on: 20/04/2015 by Sameer007 (1 review written)

The bouquet was delivered a day late but the bouquet itself was a disappointment and upsetting. I paid for a deluxe bouquet but I got a very ordinary one which it did not even look like a classic bouquet( Classic is the smallest and cheapest of the 3 options and Deluxe is the more expensive and bigger). There weren’t even much of gypsophilia and the roses were way above the greenery. On top of being not a proper professional bouquet it was also a bit messing too. It’s more like a some… Read Full Review

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★☆☆☆☆

“A week of trying to clarify and flowers never arrived”

Written on: 19/04/2015 by AaronGorman (1 review written)

The company was not able to deliver. They had the address and phone number of the house, but could not find it After more than a week of e-mailing back and forth and giving more information I still got nowhere. I hope they will refund the money. Certainly will never use them again or recommend them… Read Full Review

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★☆☆☆☆

“Worst experience ever”

Written on: 05/04/2015 by akMatthews291 (1 review written)

I lived in the US and placed my order 10 days ago, the flowers were for my mom's birthday and they were supposed to be delivered today before 2:00 pm (Spain's time). At 2:06 (Spain's time) they sent me an email saying that they florists are closed today and they cannot do the deliver so they will send the flowers on Wednesday (today is Saturday), an hour later they sent me another email saying that the order has been cancelled and I will get a refund. When I read the emails I answered them but… Read Full Review

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★★★★★

“5 Star servicw”

Written on: 04/04/2015 by brype19 (21 reviews written)

very happy with flowers, delivery and price great service I will use them again Thank you Flora queen for making my friends Easter special… Read Full Review

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★☆☆☆☆

“Theives, took my payement but did not deliver the goods”

Written on: 22/03/2015 by KaelBond148 (1 review written)

I ordered some flowers for Mother's Day with FloraQueen, they looked reasonable and they were international which is what I was looking for. Mother's Day has been and gone and the flowers have not been delivered. FlorQueen have taken the money for the flowers, but did not deliver the goods. I had to chase them to find out why, they emailed saying that they could not find the address on google, however I have had flowers and other deliveries sent to my Mother's address for the past 10 years… Read Full Review

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★☆☆☆☆

“trying to deliver in Sao Paulo Brazil.”

Written on: 22/03/2015 by McCaffrey229 (1 review written)

The money was taken from my account very quickly..the flowers never arrived, i contacted my bank straight away to dispute the transaction (without bothering to try to contact floraqueen) and the money was refunded to my account straight away no questions asked, which pretty much shows how the company is used to operating..the shame is that this will be happening regularly and nobody closes this company down... DO NOT USE THIS COMPANY YOU WILL LOSE YOUR MONEY… Read Full Review

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★☆☆☆☆

“QueenFlora DO NO meet their 100% service guantee!”

Written on: 07/03/2015 by KaileyChristie18 (1 review written)

I specifically requested the order to arrive on a particular date which they confirmed it would. Order was never confirmed as delivered. After chasing them multiple times, they advised they delivered 3 days' later! When I asked for some compensation since they did not meet their 100% satisfaction guarantee plastered all over their website I received a curt response "I can not accept the refund " Never use a company who does not meet it's own promise and does little to "delight its customers!"… Read Full Review

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★☆☆☆☆

“TERRIBLE COMPANY-DO NOT USE”

Written on: 05/03/2015 by CJAYMAC24 (1 review written)

I would strongly advise against using this company. Sadly I used their service to send flowers to a colleague in Switzerland and unfortunately the flowers were not delivered due to the wrong surname being on the order. I know for certain I entered the correct surname at point of order and Floraqueen have stated I did not. After reading reviews online I can see this is a normal occurrence for this company. Poor communication and have outright refused to issue a refund as they state this… Read Full Review

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★☆☆☆☆

“terrible service level”

Written on: 25/02/2015 by hugomilano (1 review written)

My order arrived almost 2 days after the expected delivery date. FloraQueen didnt contact either me or the recipient about the delay. Also, the flowers were sent to the wrong address, and again, FloraQueen wasn't professional enough to contact either me or the recipient to fix the problem. Finally, I have sent FloraQueen 4 messages in the last 4 days, and they have't replied to any of them. It is impossible to get in touch with them… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS SERVICE!”

Written on: 17/02/2015 by GiulianaPrince267 (1 review written)

DO NOT USE THIS SERVICE - SEND BUSINESS ELSEWHERE FLOWERS NOT DELIVERED NO CONTACT TO RECEIVER REGARDING DELIVERY NO REPLY FROM "CUSTOMER SERVICE" after multiple emails Happy to spend money on flowers but will not use this business ever again and will not recommend to ANYONE to use. Please DO NOT use this business as wasted my money & time. Website looks legitimate but DO NOT be fooled, spend your money somewhere else! Hope this helps!… Read Full Review

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★☆☆☆☆

“Be careful! No delivery!”

Written on: 14/02/2015 by HaidenAguirre157 (1 review written)

Even if the site seems OK don't get fooled. This firm is a scamer. I made an order of the flowers to be delivered in Luxembourg. It was not delivered at the date of delivery and I wasn't informed about it. Moreover when I checked the status on their site - it was "delivered". My Valentine's Day surprise was ruined! I learned it from the girl asking a few days later if she got anything or not, of course she didn't. I wrote and called Floraqueen customer service many times, but no answer at… Read Full Review

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★☆☆☆☆

“Don't order from flora queen ”

Written on: 04/02/2015 by 166Garza (1 review written)

I ordered flowers for my daughter in Australia as a gift to congratulate her for a promotion. Although the flowers arrived on the day promised once she opened the packaging she found they were badly wilted. She felt so sorry that I had been ripped off that she would not send me a picture. She tried cutting back the stems but this did not help. I spent £60 in total including £9 delivery which seems expensive considering the flowers were suppoed to be from her local area ( Melbourne). From her… Read Full Review

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★☆☆☆☆

“MUM'S 80th ANNIVERSARY FLOWERS NEVER DELIVERED”

Written on: 03/02/2015 by acpinto (1 review written)

Living far from her, I ordered 24 hours in advance some handsome flowers for my mother. The birthday is gone and no notice of the flowers, mum thought that I had forgotten... Floraqueen did send me like 5 e-mails announcing the delivery, but the flowers were never delivered. Terrible UNRELIABILITY, I regret so much that I picked this company instead of the regular ones. I shall tell all my acquaintances to avoid this company… Read Full Review

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★☆☆☆☆

“Different Bouquet To What I Had Ordered”

Written on: 18/01/2015 by julieforster1961 (1 review written)

Ordered flowers from website to send to my son in Australia but he received a completely different bouquet to what i had ordered - no where near as many flowrers as there should have been plus ones in the bouquet that were not in the one that i had choosen from their website. It was not cheap either as i paid nearly £70 for the flowrers. I emailed to complain and after going backwards and forward with them for a few weeks i was asked by them to email a picture of what was actually received -… Read Full Review

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★☆☆☆☆

“Delayed delivery for a week!!”

Written on: 12/01/2015 by What9080 (1 review written)

I ordered flowers Floraqueen promised to deliver BEFORE Christmas as a Christmas gift & they were delivered JANUARY 5 th !!! When they did not deliver on date, I tried to cancel the order but I was totally ignored. DO NOT order from the… Read Full Review

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★☆☆☆☆

“Delayed delivery for a week!!”

Written on: 12/01/2015 by What9080 (1 review written)

I ordered flowers Floraqueen promised to deliver BEFORE Christmas as a Christmas gift & they were delivered JANUARY 5 th !!! When they did not deliver on date, I tried to cancel the order but I was totally ignored. DO NOT order from the… Read Full Review

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★☆☆☆☆

“Took my money and no flowers delivered ”

Written on: 11/01/2015 by Anabella366 (1 review written)

I ordered a 62 euro bouquet and chocolates to arrive before new year for my parents in Spain and the company have delivered nothing. They sent one email saying nobody was in which is a lie. My let them know that was not true and they now refuse to respond to any communication so I have been forced to lodge a PayPal dispute. beware of this company… Read Full Review

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