Balloon Monkey Reviews - www.balloonmonkey.co.uk

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★★★☆☆
2.6 / 5
45% of users recommend this
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Latest Reviews

★★★★★

“Fantastic!!”

Written on: 22/08/2014 by ukArcher158 (1 review written)

Balloons arrived this morning! An absolutely fantastic service, great communication and they ensured all my special requests were met!! Will definitley be using them again. Have one very happy friend!!!… Read Full Review

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★☆☆☆☆

“Failed twice in a row!”

Written on: 06/08/2014 by TheCaramelBunny (1 review written)

Two experiences with this company who don't care less how much you pay for decent service as they are incapable of providing it! One completely failed delivery and now a completed delivery sent with an out of date cake! Disgusting service. Avoid like the plague!… Read Full Review

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★☆☆☆☆

“Balloon still not delivered - AVOID AVOID AVOID”

Written on: 01/08/2014

Pre-ordered an 18th Birthday balloon through the website and paid the upgrade for guaranteed delivery day. On the day the delivery was due, i tried calling numerous times to obtain a tracking number to confirm delivery had been made. Eventually managed to get through on the "callers from abroad" number. Got the reference and tracked the item, and found it was at a sorting office 100 miles away from the delivery address.. called Royal Mail who told me there was no way it was going to be… Read Full Review

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★★★★☆

“No body answers the phone - But still good baloons”

Written on: 30/06/2014 by londoncustomer105 (1 review written)

Ordered the super size pack of balloons as a surprise for someone. Got delivered on time, and fully inflatable. I paid £51 for the whole thing. Not great value, but made someone very happy which is priceless. Good balloons, made the recipient very happy. However, do not bother calling the company up, they do not like to answer their phones. If you want to get in touch, e-mail them - they are very fast at responding to their e-mails. Think balloon monkey should take the customer contact… Read Full Review

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★★★★☆

“Balloon made recipient v happy”

Written on: 04/06/2014 by Ts3bears (1 review written)

The balloon arrived on time at a hospital and was in good condition. The photo and voice tag options were much appreciated and worked well. A word of caution - the tag for the voice recording has a hidden on switch inside the tag which was not discovered for a couple of days, causing some disappointment. But it was discovered before I asked for money back on the tag. The voice recording service could do with being a bit more user friendly. You get 60 seconds to record the message and if the… Read Full Review

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★☆☆☆☆

“Do they even exist?”

Written on: 30/05/2014 by RichardPF (1 review written)

I have tried constantly over the last few days to call them to find out about the size of the balloons and regarding delivery arrangements. I have failed every time and am immensely frustrated. If this is their attitude and an indication of their level of service and care, I am going elsewhere… Read Full Review

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★☆☆☆☆

“Balloon Bouquet”

Written on: 28/03/2014 by 466Rafferty (1 review written)

Ordered a balloon bouquet for a special occasion. Tried to speak to them before ordering, not able to get through on phone despite leaving a message and emailing. Interactive system did not work on my computer so could not order what I really wanted. The order I did receive had one balloon that was deflated. Very disappointing. Emailed them and got a response offering a discount off next order. Had to ask for a refund for the balloon that was faulty and got a refund for that balloon only. Would… Read Full Review

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★☆☆☆☆

“Not delivered”

Written on: 22/03/2014 by Stacyn340 (1 review written)

Ordered balloons and a gift message for friends 50th birthday. Recorded the massage and waited for the surprise................... Apparently the courier couldn't find the Hotel on the (paid for) Saturday delivery but managed to find it the following Monday - not a lot of use after they have checked out. No balloons, no friends singing on the tag - real disappointment. Maybe the couriers are ok at finding 'normal' addresses but I wouldn't risk sending anything a little out of the ordinary… Read Full Review

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★★★★★

“GOOD SERVICE”

Written on: 23/02/2014

Very impressed with the service.Good balloons ordered to be delivered next day to my friend at the hospital and gotthere in time and in good condition.Would use them again… Read Full Review

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★☆☆☆☆

“Don't use them”

Written on: 02/02/2014

I ordered balloons and a Mug for a get well gift Paid extra for next day delivery which was yesterday and it's still not been delivered to my sick friend!!! How can you fix that now I needed it to be delivered as agreed or would of bought elsewhere!!… Read Full Review

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★★★★☆

“I love balloon monkey and have used them several...”

Written on: 09/12/2010 by autumn78 (3 reviews written)

I love balloon monkey and have used them several times. They always delivery on time and reply quickly to email and phone queries. One time I had 2 balloons were not fully inflated, they sent 2 balloons next day delivery, no extra charge and gave me a discount voucher. You always get free chocolates with the balloons and confetti in the box. The balloons arrive inflated and mine have always stayed afloat for apx. 2 weeks. Staff are friendly to talk to by email and phone. Once I put the wrong… Read Full Review

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