Fine Flora www.fineflora.com Reviews
Latest Reviews
★☆☆☆☆
“God no I would NOT recommend; in fact, AVOID!”
Written on: 30/05/2013 by goldenbat666 (1 review written)
Simple facts of the case: 1. I placed an order with Fineflora.com and paid a whopping GBP 50.00. 2. I received my order that was completely different from what I ordered. Different in looks, feels and contents. Oh, and it contained ROTTED LEAVES! 3. I contact the customer service the next day complaining that this is not what I ordered. 4. I am met with a 'the bouquet looks fine'. No apology, no offer of replacement despite the supposed 'guarantee' on their website. 5. I send another email... (read more)
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★☆☆☆☆
“awful!”
Written on: 03/05/2013 by trisha..c (1 review written)
avoid this awful company. My mother in law ordered us a tulip bouquet for our anniversary. Tulips arrived a day late and were dessicated and greenish looking. Complained via email to company - three days later got a response apologising for flowers and offering to send a replacement bouquet. This arrived a week later and was really no better than the first. When I complained again and sent pictures of both lots of flowers their customer service told me via email that they thought the flowers... (read more)
Visit fineflora.comGoldenbat666's Response to trisha..c's Review
Written on: 30/05/2013
Wow, at least you got an offer of replacement; my complaint email (saying the bouquet received was not what I ordered) was simply met with 'the bouquet looks fine'. No apology, no offer of replacement.
I completely agree with you that this is a complete rip off!
I see that they advertise this company was having flowers in Guernsey but I suspect the only real reason for them being based in Guernsey is to avoid being reached by angry and disappointed customers!
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★★★★★
“Celebrate with flowers!”
Written on: 23/04/2013
I must let you know that the order was received with absolute delight - "the best ever!". I have been sending flowers for a number of years (from a supplier recently withdrawn from the mailing business) which were always well received, so the compliment is a high one. I also heard "Beautifully arranged - I just had to put them in a vase". (read more)
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★★☆☆☆
“Messed up delivery & poor service”
Written on: 16/04/2013 by chool
I ordered some freesias for my mum for Mother's Day. As this company seem to specialise in freesias, and that these are my mum's favourite flowers, I thought I would give them a try. I usually use Serenata (superb service and products) but they were so busy that they had no delivery availability, either a few days before or a few days after Mother's Day. I decided to give Fineflora a try. I selected the Saturday delivery date, which was available and confirmed, as they didn't deliver on the... (read more)
Visit fineflora.comGoldenbat666's Response to chool's Review
Written on: 30/05/2013
Sorry to hear that Fineflora ruined your special day; similar thing happened for me with my parents' day. Sent my parents a bouquet that looked nothing like what was shown on the website and consequently didn't contain the right flowers for the occasion!
Can't agree with you more on the non existent customer service. I really should have noticed that they're not even a registered company, are based in Guernsey and do not even have a telephone number!
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★☆☆☆☆
“WOULD NOT USE AGAIN”
Written on: 11/04/2013
I recently ordered some flowers for my aunt's birthday, they turned up 2 days late, which completely ruined the surprise. She then sent a picture of the flowers, which looked nothing like the picture on the website. Instead of lilies they were replaced by less expensive flowers! I sent an e-mail as there was no telephone number on the website expressing my disappointment but did not get a reply. I will certainly not be using fine flora ever again...even with a discount code!! (read more)
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★★★★★
“MOTHERS DAY FLOWERS - HAPPY MUM!”
Written on: 25/03/2013 by ZenaG (1 review written)
I ordered a bouquet of freesia's to be delivered to my mum on mothers day(I live 4 hours away!). They arrived on the 7th March (I ordered early just in case). You never know what you are getting when you order online, and when you cant see them yourself, you wonder if people saying "thank you they are lovely" is just to be polite. Anyway, my Mum said they were absolutely gorgeous,she was delighted with them and none of the heads were broken as they were well packaged when they were... (read more)
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★★★★★
“regalia Iris tulips hugs love”
Written on: 13/03/2013
I have received wonderful words about the floral bouquets sent to the uk Iwillbe sending more but I have only just got a master card not used to it yet. so far the service has been great and I really enjoy going through the different arangements my niece has a birthday on valentine day,so flowers will be a welcome change from parcelsbeing new I havent found anything to dislike hope this gets through to you.sincerely lilian mercy australia (read more)
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★★★★★
“Beautiful flowers”
Written on: 11/03/2013 by olliedollie (2 reviews written)
I ordered some flowers for my mum the delivery arrived on time and the flowers were fantastic. The flowers were good value too. My mum was really pleased with them and sent me a photo to show me how lovely they were. I would not hesitate to use fine flora again 2 happy customers in one thank you. (read more)
Visit fineflora.comJanejjjjjjjjjj's Response to olliedollie's Review
Written on: 30/05/2013
Are you part of the company or being paid to post this or something? If not you were lucky to even get your delivery let alone flowers that weren't dead. Many of us had mothers who got nothing and have received no replacement (or the flowers were dead if we did) , refund or apology
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Olliedollie's reply to Janejjjjjjjjjj's Comment
Written on: 30/05/2013
No I don't work for the company nor am i being paid to do a review i am a genuine customer and I had no problems hence the review. Very sad to hear many others were not so lucky.
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★★★★★
“from australia”
Written on: 11/03/2013
I was so happy with the service as a new comer to the master card which I found very hard to use at first the bouquets were greatly appreciated by my familyI still have a problem with my new password which to date I cant see I will be sending flowers in future instead of buying gifts here (read more)
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★☆☆☆☆
“BEWARE”
Written on: 08/03/2013 by unfineflora (1 review written)
If you want dead twiggs as an excuse for flowers then think no further...visit fine flora for - they offered poor quality, wrong delivery date and no way of talking to someone, so my thoughts are BEWARE this bunch. Having encountered the perils of this company - i have spoken with trading standards in guernsey and am now contemplating taking this matter further, but think a collective voice of other unhappy customers would be good, if you would like to add you voice could you please respond... (read more)
Visit fineflora.comJanejjjjjjjjjj's Response to unfineflora's Review
Written on: 28/03/2013
I am interested in taking this further thanks
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Goldenbat666's Response to unfineflora's Review
Written on: 30/05/2013
Me too! I've actually been 'threatened' by Fineflora that they will be forwarding all my correspondence with them (for which they had one reply) to the Office of Fair Trading! How ironic is that?!
I've also been writing on their facebook page and left 4 posts (one of which I shared and my friends commented on) and they've promptly deleted all of them after they themselves commented on them.
I will be more than happy to combine forces and take this matter further. I will be contacting the Guernsey Trading Standards soon also.
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Goldenbat666's Response to unfineflora's Review
Written on: 31/05/2013
Bullied customers have found their voice!
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Showing 1 - 10 of 84 Reviews
★★★★★
“Late birthday gift”
Written on: 01/02/2013 by Podger65
My Son rang at 12.30 to ask if I could arrange to get some flowers sent to his wife as part of her birthday present, I said he'd left it a bit late and I didn't think it would be possible, saw Fine Flora on internet and ordered them at about 12.45 not thinking there would be much chance of getting a delivery with leaving it so late, I got another phone call to say flowers were delivered about 2.30 and they were beautiful so happy Daughter-in-Law and even happier Son. What a service, brilliant. (read more)
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★★★★★
“Dependable Fine Flora”
Written on: 24/01/2013
Despite adverse weather conditions -heavy snow disrupting many services- flowers arrived by courier next day as promised and in superb condition. Certainly recommend and use again without hesitation. (read more)
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★☆☆☆☆
“Non Delivery - No Refunds ! ”
Written on: 30/12/2012 by Renesfondon
Don't use this company - they have still not delivered flowers ordered on the 7th Dec for deliver 21st Dec They do not respond to emails - and do not do refunds - just replacement flowers Very amateurish - (read more)
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★★★★★
“Wonderful Service and beautiful flowers”
Written on: 21/10/2012
I have used FineFlora now for about three years and send all my family and friends in the UK and Spain flowers for birthdays, Christmas and special occassions. Everyone always tells me that the flowers are beautiful and they always arrive on the specified date. I use their points plan and so save money each time I buy flowers. (read more)
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★☆☆☆☆
“Bunch of flowers fit for the bin”
Written on: 09/10/2012
My sister sent me a bunch of flowers. I would be embarrased to tell her how awful they were. Brown leaves and wilted flowers, completely dry. These were supposed to cheer me up. I feel sorry for my sister wasting her money and being misled by the pictures on the website which bear no relation to the items delivered. Do not use. (read more)
Visit fineflora.comUnfineflora's Comment
Written on: 08/03/2013
Hello I too have encountered the perils of this company - i have spoken with trading standards in guernsey and am now contemplating taking this matter further, but think a collective voice of other unhappy customers would be good, if you would like to add you voice could you please respond thanks.
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★★★★★
“Fantastic Flowers”
Written on: 21/09/2012
Great Bouquet, beautiful flowers delivered promptly. What more bcan I say - excellent to do business with. (read more)
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★★★★★
“Random Internet Choice”
Written on: 21/09/2012
I chose Fine Flora at random on the internet and was delighted with the result. The site was easy to use, the flowers fresh and the service efficient. Flowers ordered from Sri Lanka on a Sunday were delivered less than 48 hours later to the recipient in a hospital in Glasgow. Amazing! (read more)
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★★★★★
“I only have my daughter's words but she loved freesias...”
Written on: 29/08/2012
Nothing to add as I haven't seen the flowers or tasted the chocs as I was on holiday and my daughter lives some 30 miles away - but she texted me to tell me she loved the items. (read more)
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★★★★★
“FANTASTIC SERVICE IN EVERY WAY”
Written on: 01/07/2012
The flowers were delivered the next day which was as promised. It was easy to order and EVERYTHING was perfect.I would recommend this company. (read more)
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★★★★★
“Bouquet”
Written on: 18/05/2012 by JAWorsfold
On ordering a bouquet for my daughter to cheer her up because she is not well, I was very impressed with the quality of the flowers and also the quickness of delivery. (read more)
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Showing 11 - 20 of 84 Reviews
★★☆☆☆
“Flowers lovely, box disgusting state”
Written on: 20/04/2012
Courier delivered flowers for my Mum who is going into Hospital tomorrow for an operation. Delivery man apologised straight away as box was in a disgusting condition. He thought the flowers would be ruined but when Mum opened the box they were fine. She thought the flowers were lovely but I would never order from them again as it makes it look like I bought a cheap bunch from a shoddy florist. (read more)
Visit fineflora.comUnfineflora's Comment
Written on: 08/03/2013
Hello I too have encountered the perils of this company - i have spoken with trading standards in guernsey and am now contemplating taking this matter further, but think a collective voice of other unhappy customers would be good, if you would like to add you voice could you please respond thanks.
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★★★★★
“Freshness”
Written on: 28/03/2012
Our recent order from Australia was delivered exactly on time for my Sister - in -Law's Birthday. The flowers were so fresh that she called us in Australia to let us know, and to thank us. We will order again without hesitation. (read more)
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★☆☆☆☆
“POOR QUALITY WILTING FLOWERS FOR MOTHERS DAY”
Written on: 21/03/2012
My daughter saved up her money £ 30 and ordered a large bunch of flowers for Mothers day. When they arrived we were so embarrassed by them we had to rush out a buy a replacement. As well as being a very poor bunch 15 stems they were wilting many were broken and had brown marks on the heads they looked like the last £2.50 bunch left on the garage forecourt. I took pictures and sent them of asking for a refund they refused and offered a replacement bunch this is obviously not acceptable as... (read more)
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★★☆☆☆
“Disappointing, poor quality and late arrival”
Written on: 20/03/2012
Arrived late, poor customer service, quality of flowers were appalling for the cost. Value for money, albeit I used a £5 discount code, the cost was still £25 and in my opinion were worth no more than £7. Flowers arrived squashed, crushed, wilting, brown parts on some petals. After photographs were taken and emailed to customer services I was informed that the flowers were BEAUTIFUL, and as they are sent first class post delivery dates could not be guaranteed. I ordered on,I've for my... (read more)
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★★★★★
“Mothers day flowers and fudge”
Written on: 19/03/2012 by norney
Beautiful fresh flowers of superior quality and displayed lovely arrived on the day I requested. Thank you (read more)
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★★★★★
“Fantastic flowers from Guernsey”
Written on: 19/03/2012
We holiday in Guernsey every year ,its like a second home so without a doubt I had to order my flowers from there, Guernsey Freesia's are best you can get and I will always stay loyal to the island and its produce..My Mum's flowers arrived in a nicely presented box and the flowers were in perfect condition,they were in bud form on arrival but are now starting to open and they look and smell gorgeous. If you are looking to send a loved one flowers then I would strongly recommend that you use... (read more)
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★☆☆☆☆
“Awful customer service, ripped off for money, droopy...”
Written on: 19/03/2012 by Alleycat73 (1 review written)
I ordered my mum a bunch of flowers for Mothers Day. They arrived early, which is no problem as better early than late. However, when I asked my mum how she liked the Lilies, she commented there were none. I was surprised as I went with Fineflora over Bunches; whom I've used in the past and who always deliver excellent results. I deliberately chose them over Bunches as they had a bouquet which matched my mum's taste - she loves lilies. I was disappointed so i wrote to Fineflora to ask why I... (read more)
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★★★★★
“Easy Quick and Efficient”
Written on: 09/03/2012 by MrsAJewiss
My Mam and Dad have just moved and I wanted to send something so they knew I was thinking of them as I live the other end of the country from them Mam was really pleased with her flowers and chocolates. It was so easy to do on line Fine Flora sent me a confirmation email straight away and kept me informed of my order. I will be using Fine Flora again and would thoroughly recommend that if you need a gift to send to loved ones who are miles away this is the service and company that you need.... (read more)
Visit fineflora.comGuest's Response to MrsAJewiss's Review
Written on: 28/07/2012
how do i contact this co as i paid for flowers and they did not get del
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★★★★★
“Absolutely Beautiful Flowers!”
Written on: 08/03/2012 by Line7 (1 review written)
I came across Fine Flora after doing a google search for florists. I was slightly hesitant about using them at first as it wasn't a company name that I recognised, but the prices seemed so reasonable that I was tempted into trying them out. I have to say that I'm glad I was. The site was quick and easy to use, descriptions of the various items on sale were precise and, as I mentioned the prices were very reasonable. I ordered the 'Colourful Bouquet' for my parents and it arrived 2 days... (read more)
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★★★★★
“Best flowers yet!”
Written on: 06/03/2012 by bouquets
I have sent many flowers for various reasons but these are the best flowers I have ever seen and the colours were beautiful there were so many flowers - plus an added bonus for my Aunts 90th birthday was the free chocolates, thank you Fine Flora I will certainly have you on my contacts list. (read more)
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Showing 21 - 30 of 84 Reviews
★★★★★
“after reading some reviews on this company i was...”
Written on: 14/02/2012 by beccy24_uk (1 review written)
after reading some reviews on this company i was slighty worried about my order. I ordered flowers 2pm valentines day for same day delivery...they were delivered 3.30pm and they were excellent....I will use and recommend to others (read more)
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★★★★★
“For Freesias shop here”
Written on: 06/02/2012 by HospitalDave (1 review written)
I was stuck in hospital with the wife's birthday coming up. A search on the internet identified the site (read more)
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★★★★★
“Long Lasting Beauty”
Written on: 26/01/2012
These flowers were ordered for my Mother in Law to send as a Birthday Gift to her friend. They arrived on time and in excellent condition. They are reportedly still in fine fettle after 4 weeks. What a splendid service. I would like to balance this feedback with a negative but that is difficult. My Mother in Law's friend does not have access to internet and would've used the services if they could take orders by Telephone. Unfortunately they do not. From my personal perspective this is not... (read more)
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★★★★★
“Favourable”
Written on: 18/01/2012 by LynnWard
Very pleased that my mum received the freesias on the day i wanted her to, even though i was within the 48 hr delivery deadline. Though i didnt see the flowers, as she is 200 miles away, she expressed her delight in them. thank you. (read more)
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★☆☆☆☆
“Great supplier if you like dead flowers”
Written on: 09/01/2012 by AcornSky (2 reviews written)
The freesias I ordered were a day late - not too bad I suppose, at Christmas - and were not freesias. They were also significantly past their best. When I asked Fineflora why they had not asked me about the substitution they said \"there may be 40-50 orders in a similar position and then to wait for a reply when at that point (last day of posting for a peak period) the best thing is to get something delivered of equal or greater value) otherwise nothing may arrive which on balance could... (read more)
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★★★★★
“The best online florist I've ever had.”
Written on: 02/12/2011
I sent these flowers and chocolates to me friend as she was recovering from an operation. She rang me to say that the flowers were beautiful and beautifully presented. She was thrilled to pieces and told me that she would use your services too. She also said that the chocolates were really delicious as well. Well, I shall certainly use your web site again. Probably not often as I have no-one to send to in the immediate future but I have been really impressed with your service, value and... (read more)
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★★★★★
“Fabulous flowers!”
Written on: 29/11/2011 by FeeSmith
I have bought flowers many times from Fineflora and the flowers have been of top quality every single time. I love the idea of being in Australia and sending flowers to family back in England, knowing that their faces will light up when they take delivery. The flowers are so affordable that I can afford to send them quite regularly. The website is so easy to use and the special offers are fantastic. You also earn points everytime you spend and can then use them for future purchases -... (read more)
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★★★★★
“FINEFLORA”
Written on: 07/09/2011 by Johnmglen (3 reviews written)
I have used this company for many years, they are absolutely spot-on. They have never let me down, they price very well indeed and the selection is second to none. Often, there are deals and offers too, so keep your eye out, you can get some very keenly priced stuff with extras. Excellent company. Once you crrate an account (easy by the way) you can watch your order progression and you even earn points for future orders. (read more)
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★★★★★
“EXCELLENT CUSTOMER SERVICE , DELIVERY , GOOD QUALITY...”
Written on: 21/07/2011 by kaz9810 (1 review written)
I ORDERED THE FLOWERS FOR MY AUNTS 75TH BIRTHDAY . WHEN THEY ARRIVED SHE RANG TO SAY THE FLOWERS WERE BEAUTIFUL, SHE DIDNT MENTION THE CHOCS . SO I EMAILED SALLY WHO PROMPTLY REPLIED THEY WOULD RESEND ORDER. WHICH THEY DID BUT AGAIN NO CHOCS . SO MY AUNT RANG AND SAID FLOWERS WERE BEAUTIFUL . I EMAILED SALLY WHO SAID THE ORDER WOULD BE RESENT AGAIN . MY AUNT RANG AND SAID SHE HAD RECIEVED YET ANOTHER THAI ORCHID AND ALSO SOME BEAUTIFUL BELGIAN CHOCOLATES . SO THANKYOU ALL FOR YOUR WONDERFUL... (read more)
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★☆☆☆☆
“Same-delievry flowers turned up 4 ays late!”
Written on: 22/06/2011
Terrible, terrible service... Flowers and chocolates were ordered from teh Fineflora.com website in the morning for same-day delivery. At 9pm, the flowers hadn't turned up so I asked for the order to be cancelled and for a full refund (this was a birthday gift for a person that was at an address only temporarily whilst on holidays, so there was no point in the flowers turning up at a later date). Fineflora still went along with the order, delivering on the 4th of May, when the intended... (read more)
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Showing 31 - 40 of 84 Reviews
★☆☆☆☆
“I ordered 15 stems of Orchids from Fine Flora to be...”
Written on: 24/05/2011
I ordered 15 stems of Orchids from Fine Flora to
be sent to a family member for a funeral, the order arrived a day late which I
understand can happen. Although when the order arrived it had been
subsituted for a bunch of mixed flowers which in my opinion I could
have bought from a supermarket. Not only was it a substitute order, but the
flowers were all squashed and damaged.
I tried to find a telephone number to ring and complain, but they do not have
one and you have to contact them by...
(read more)
★★★★★
“I ordered some freesias for both my mum and my sister...”
Written on: 05/04/2011 by cbtravellinggirl (2 reviews written)
I ordered some freesias for both my mum and my sister in law for mothering sunday and have been amazed by the feedback - my mum sent me four pictures of four vases overflowing with freesias - they made her cry they were so beautiful. I shall only use this company going forward - excellent service and superb value - thank you (read more)
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★☆☆☆☆
“I am absolutely disgused that they even promote that...”
Written on: 15/02/2011
I am absolutely disgused that they even promote that they deliver on time. I have not had a call, email anything to confirm the delay in my valentines flowers. Also does anybody have a phone number for this useless company!
many thanks
(read more)
★★★★★
“Fineflora has a good choice of flowers and happy to...”
Written on: 02/02/2011
Fineflora has a good choice of flowers and happy to recommend. From the years we've been using them, we've been pleased (and so have our friends and family) with the qulity and variety of flowers particulary the ones by post which we've always had good feedback on and the ones we've seen have lasted well and looked good. Would continue to buy off them in the future. (read more)
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★☆☆☆☆
“Ordered the suprise birthday flowers for an elderly...”
Written on: 22/01/2011
Ordered the suprise birthday flowers for an elderly housebound relative and they never turned up. Did not answer one of my emails and I found them not very sincere when they did. I have used this type of service with other companies over the years with no problems and wont be using it again with Fineflora. Avoid. In the end I had to tell my relative about the suprise as she usually would thank me.
I only got the delivery once I asked for a refund. It was actually over a week late.
(read more)
★★★★★
“Just to say that the above order arrived safely and in...”
Written on: 10/01/2011
Just to say that the above order arrived safely and in beautiful condition. The recipient is thrilled with the Dendrobiums and the colours - just glorious. Thanks again. E Steel (read more)
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★★★★★
“Just to let you know.I had flowers delivered to my...”
Written on: 31/12/2010
Just to let you know.I had flowers delivered to my Brother and Sister in law on the 19th Dec. I spoke to him today, 30th Dec, and he said flowers were fantastic and still looked as fresh as the day they were delivered. I said I would definitely be using you again,and he took your website and said he would also be ordering off you. So thanks againFrom a very satisfied customer. Mrs N Smith (read more)
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★☆☆☆☆
“I ordered 3 bunches of flowers to be delivered 23 Dec...”
Written on: 30/12/2010
I ordered 3 bunches of flowers to be delivered 23 Dec to 3 family members in Nth Wales. One bunch arrived a day late and were in ok condition. The other two bunches arrived a week late and were dead. I am having trouble getting a reply from Fineflora.com in Guernsey. (read more)
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★☆☆☆☆
“sent flowers via the internet from this supplyer,...”
Written on: 27/12/2010
sent flowers via the internet from this supplyer, requesting that they must be there on the date they where contracted to deliver, which was my 85 year old mother on her birthday, they where 3 days late and the flowers where not upto the standard. When my mother informed me I sent a private letter to the owner of the company explaining my disapointment , that was that was at least 2 weeks ago and I have received not a word from them. They are a shame and I would not recommend them to anyone.... (read more)
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★★★★★
“I've been using Fineflora for several years now and...”
Written on: 02/12/2010
I've been using Fineflora for several years now and have always been delighted with the quality and service as have the recipients who I know love receiving flowers! Would be happy to recommend. (read more)
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Showing 41 - 50 of 84 Reviews
overview
fineflora.com
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Janejjjjjjjjjj's Response to goldenbat666's Review
Written on: 30/05/2013
they have a facebook page but they deleted and ignored any comments I put on it. Contact Guernsey trading standards, some us have already done so and the more complaints they receive about this excuse for a business the more likely something will be done
Goldenbat666's reply to Janejjjjjjjjjj's Comment
Written on: 30/05/2013
I've currently got some posts up on their Facebook page because tweeting on their Twitter didn't seem to work. Ironically, they've 'threatened' me by email to take all our correspondences to the Office of Fair Trading so thought I might contact them next if they don't! If your case is ongoing do get in touch with me and I'll be happy to combine forces!
Janejjjjjjjjjj's reply to Goldenbat666's Comment
Written on: 30/05/2013
yes they threatened me with legal action too and said how could they run a business with my comments there!!! They are either incredibly arrogant or incredibly thick I think as they seem unable to accept they have made mistakes neither can they accept that taking people's money and either not delivering or delivering rubbish is not good business.
Guernsey trading standards, google it and you can email them. I'll keep you posted as to how I am getting on