Fine Flora Reviews - www.fineflora.com

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★★★☆☆
3.1 / 5
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Latest Reviews

★☆☆☆☆

“Anniversary Flowers”

Written on: 14/09/2014 by Owenbk87 (1 review written)

I paid £26.00 for a bouquet of flowers for a 60th Wedding Anniversary advertised as 50% extra free. The quantity of flowers was a joke! It looked like a £5.00 buch you could buy from the supermarket. It was nothing like as shown in the advertisment, and there was no green foliage either. Customer services responded after I sent a photo by saying that the bouquets were small because the flowers were picked fresh from Guernsey! I explained there couldn't have been 50% extra free, but they… Read Full Review

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★☆☆☆☆

“Poor flowers, worse customer service ”

Written on: 23/08/2014 by uhBlackburn1982 (1 review written)

Paid £35 for roses that lasted less than 5 days. Very poor handling of my complaint and as yet no resolution No tel number to contact and now they are ignoring my emails. Web site states " Guarantee" I think not! Avoid at all costs. They are subcontracting flowers delivery to a third party in UK as they are Jersey based and blaming them for poor quality and offering no comeback to them . Mistake !… Read Full Review

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★★☆☆☆

“Disappointed!”

Written on: 21/08/2014 by Brewerbj1974 (1 review written)

Flowers were bought for our anniversary, they were on special offer, 50% extra free. I hate to think how small the bouquet would have been otherwise! 3 carnations ,2 lilies, 2 freesia, 2 chincherinchee and three other stalks that I don't recognise. My husband's comment when I opened the box was"is that it?". He was very disappointed with what I received for the money he had spent. I received them on 13.8.14 ,sent an email saying how disappointed we were with the flowers on the 14th and as of… Read Full Review

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★★★★★

“Flowers for friends.”

Written on: 10/07/2014

I wanted to thank friends for a great Sunday lunch enjoyed in their garden. Our friends received their flowers and said they were beautiful and a lovely surprise. So I just wanted to thank you for such good service, as they even arrived a day early! I like the fact that points count towards your purchase so of course, whenever I want to send flowers I always use Fine Flora. … Read Full Review

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★★★★★

“A thoughtful gift, much appreciated”

Written on: 09/04/2014

A year's supply of flowers was a fantastic family birthday present and I have received four bouquets so far; the flowers are beautiful and arrive well packed and very fresh. They last longer than most flowers and the freesia, a sentimental favourite of mine, bring back happy memories of a much loved mam. Thanks to my family and to Fineflora for excellent service and beautiful flowers… Read Full Review

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★★★★★

“Beautiful”

Written on: 29/03/2014 by Stamps5 (1 review written)

I ordered a bunch for my mum for Mother's Day, they've arrived and are truly amazing! Really fresh and really nicely arranged. This was my first order but I'll definitely be back! Thank you. Tony Stamper… Read Full Review

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★☆☆☆☆

“Fraudulant company beware.”

Written on: 10/03/2014 by AdamHarvey (1 review written)

They send flowers not as described; they were cheap not as ordered. Customer service was rude. Be really careful with this company they stated what they send does not have to be as described; why would you pay for something that arrives and is not as purchased! Cheap flowers costing less than £10 sent but charged me over £50 spent. Absolutely disgusted by this company… Read Full Review

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★☆☆☆☆

“Disgusting - They Ruined Valentines Day”

Written on: 14/02/2014 by AlexBland (1 review written)

Ordered for Valentines Day, Flowers received were not as pictures, all the roses and lilies that were pictured were not in bouqet cheap chrysanthemums. Customer service rude and unhelpful. What was received looked worse than a £10 Bouquet at Tesco's… Read Full Review

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★★★★★

“Great Service, Beautiful and longlasting flowers”

Written on: 26/11/2013

Living in the USA, I appreciate the online ease of ordering flowers for both my Mother and Mother-in-Law for their special occasions ~ They are always delighted with their bouquets… Read Full Review

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★★★★☆

“A message of thanks.”

Written on: 27/08/2013 by Nita.K (1 review written)

Despite recipient's unforeseen hospital treatment causing delivery problems the flowers she eventually received were absolutely perfect and gave her enormous pleasure. Sally dealt with this order with sympathy and efficiency. I would not hesitate in recommending fineflora… Read Full Review

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★☆☆☆☆

“awful!”

Written on: 03/05/2013 by trisha..c (1 review written)

avoid this awful company. My mother in law ordered us a tulip bouquet for our anniversary. Tulips arrived a day late and were dessicated and greenish looking. Complained via email to company - three days later got a response apologising for flowers and offering to send a replacement bouquet. This arrived a week later and was really no better than the first. When I complained again and sent pictures of both lots of flowers their customer service told me via email that they thought the flowers… Read Full Review

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Goldenbat666's Response to trisha..c's Review

Written on: 30/05/2013

Wow, at least you got an offer of replacement; my complaint email (saying the bouquet received was not what I ordered) was simply met with 'the bouquet looks fine'. No apology, no offer of replacement.

I completely agree with you that this is a complete rip off!

I see that they advertise this company was having flowers in Guernsey but I suspect the only real reason for them being based in Guernsey is to avoid being reached by angry and disappointed customers!

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★★★★★

“Celebrate with flowers!”

Written on: 23/04/2013

I must let you know that the order was received with absolute delight - "the best ever!". I have been sending flowers for a number of years (from a supplier recently withdrawn from the mailing business) which were always well received, so the compliment is a high one. I also heard "Beautifully arranged - I just had to put them in a vase"… Read Full Review

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★★☆☆☆

“Messed up delivery & poor service”

Written on: 16/04/2013 by chool (1 review written)

I ordered some freesias for my mum for Mother's Day. As this company seem to specialise in freesias, and that these are my mum's favourite flowers, I thought I would give them a try. I usually use Serenata (superb service and products) but they were so busy that they had no delivery availability, either a few days before or a few days after Mother's Day. I decided to give Fineflora a try. I selected the Saturday delivery date, which was available and confirmed, as they didn't deliver on the… Read Full Review

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Goldenbat666's Response to chool's Review

Written on: 30/05/2013

Sorry to hear that Fineflora ruined your special day; similar thing happened for me with my parents' day. Sent my parents a bouquet that looked nothing like what was shown on the website and consequently didn't contain the right flowers for the occasion!

Can't agree with you more on the non existent customer service. I really should have noticed that they're not even a registered company, are based in Guernsey and do not even have a telephone number!

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★☆☆☆☆

“WOULD NOT USE AGAIN”

Written on: 11/04/2013

I recently ordered some flowers for my aunt's birthday, they turned up 2 days late, which completely ruined the surprise. She then sent a picture of the flowers, which looked nothing like the picture on the website. Instead of lilies they were replaced by less expensive flowers! I sent an e-mail as there was no telephone number on the website expressing my disappointment but did not get a reply. I will certainly not be using fine flora ever again...even with a discount code!!… Read Full Review

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★★★★★

“MOTHERS DAY FLOWERS - HAPPY MUM!”

Written on: 25/03/2013 by ZenaG (1 review written)

I ordered a bouquet of freesia's to be delivered to my mum on mothers day(I live 4 hours away!). They arrived on the 7th March (I ordered early just in case). You never know what you are getting when you order online, and when you cant see them yourself, you wonder if people saying "thank you they are lovely" is just to be polite. Anyway, my Mum said they were absolutely gorgeous,she was delighted with them and none of the heads were broken as they were well packaged when they were delivered… Read Full Review

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★★★★★

“regalia Iris tulips hugs love”

Written on: 13/03/2013

I have received wonderful words about the floral bouquets sent to the uk Iwillbe sending more but I have only just got a master card not used to it yet. so far the service has been great and I really enjoy going through the different arangements my niece has a birthday on valentine day,so flowers will be a welcome change from parcelsbeing new I havent found anything to dislike hope this gets through to you.sincerely lilian mercy australia… Read Full Review

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★★★★★

“Beautiful flowers”

Written on: 11/03/2013 by olliedollie (2 reviews written)

I ordered some flowers for my mum the delivery arrived on time and the flowers were fantastic. The flowers were good value too. My mum was really pleased with them and sent me a photo to show me how lovely they were. I would not hesitate to use fine flora again 2 happy customers in one thank you… Read Full Review

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Janejjjjjjjjjj's Response to olliedollie's Review

Written on: 30/05/2013

Are you part of the company or being paid to post this or something? If not you were lucky to even get your delivery let alone flowers that weren't dead. Many of us had mothers who got nothing and have received no replacement (or the flowers were dead if we did) , refund or apology

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Olliedollie's reply to Janejjjjjjjjjj's Comment

Written on: 30/05/2013

No I don't work for the company nor am i being paid to do a review i am a genuine customer and I had no problems hence the review. Very sad to hear many others were not so lucky.

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★★★★★

“from australia”

Written on: 11/03/2013

I was so happy with the service as a new comer to the master card which I found very hard to use at first the bouquets were greatly appreciated by my familyI still have a problem with my new password which to date I cant see I will be sending flowers in future instead of buying gifts here… Read Full Review

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★☆☆☆☆

“BEWARE”

Written on: 08/03/2013 by unfineflora (1 review written)

If you want dead twiggs as an excuse for flowers then think no further...visit fine flora for - they offered poor quality, wrong delivery date and no way of talking to someone, so my thoughts are BEWARE this bunch. Having encountered the perils of this company - i have spoken with trading standards in guernsey and am now contemplating taking this matter further, but think a collective voice of other unhappy customers would be good, if you would like to add you voice could you please respond… Read Full Review

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Janejjjjjjjjjj's Response to unfineflora's Review

Written on: 28/03/2013

I am interested in taking this further thanks

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Goldenbat666's Response to unfineflora's Review

Written on: 31/05/2013

Bullied customers have found their voice!

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Goldenbat666's Response to unfineflora's Review

Written on: 30/05/2013

Me too! I've actually been 'threatened' by Fineflora that they will be forwarding all my correspondence with them (for which they had one reply) to the Office of Fair Trading! How ironic is that?!

I've also been writing on their facebook page and left 4 posts (one of which I shared and my friends commented on) and they've promptly deleted all of them after they themselves commented on them.

I will be more than happy to combine forces and take this matter further. I will be contacting the Guernsey Trading Standards soon also.

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★★★★★

“Late birthday gift”

Written on: 01/02/2013 by Podger65 (1 review written)

My Son rang at 12.30 to ask if I could arrange to get some flowers sent to his wife as part of her birthday present, I said he'd left it a bit late and I didn't think it would be possible, saw Fine Flora on internet and ordered them at about 12.45 not thinking there would be much chance of getting a delivery with leaving it so late, I got another phone call to say flowers were delivered about 2.30 and they were beautiful so happy Daughter-in-Law and even happier Son. What a service, brilliant… Read Full Review

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