Flowers Same Day Reviews - www.flowerssameday.co.uk

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★★★★☆
4.2 / 5
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★☆☆☆☆

“Absolutely appalling”

Written on: 03/10/2014 by 337McCaffrey (1 review written)

Ordered flowers for a birthday, "order before 3pm"....3.05 they phoned to say driver had gone home sick. Offered a refund....nearly a week later I'm still waiting for this refund which "left our account Friday the 26th September, check with your bank". Absolutely terrible will never use again… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE!”

Written on: 30/08/2014 by Jan183 (2 reviews written)

I ordered flowers today for the same day delivery. Took a call a couple of hours later to say driver had rung in sick and so couldn't deliver. No offer of a replacement driver, nothing. No alternative but to cancel. Will never use them again or recommend… Read Full Review

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★☆☆☆☆

“Very poor customer service!”

Written on: 14/08/2014 by Laurie85 (1 review written)

I ordered a bouquet of flowers for my mum in law who had received some bad news regarding a diagnosis to cheer her up. I ordered a Pink Perfect Gift bouquet. What I received was absolutely nothing like the photo. There were about 8 flowers and a stack load of greenery (buds as the florist I complained to called them) I emailed to complain and was told the only was they could do anything would be for a driver to go and inspect the bouquet and either remove for a refund or add extra flowers. As… Read Full Review

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★☆☆☆☆

“Whole process is too open to abuse.”

Written on: 20/05/2014 by raywrightox (1 review written)

I ordered a 'premium bouquet' of flowers for my wife - £35.99 plu £6 delivery. Normally I would go to my local florist or order from them by phone. AND THAT'S WHAT TO DO EVERY TIME. But on this occasion I did not have my mobile so I used the internet and ordered from 'flowerssameday'. The firm sounds like they are florists but of course all they do is telephone a florist local to you anyway. But of course they take out great chunks of your money in the process. The florist they used did send… Read Full Review

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★☆☆☆☆

“complete waste of money and time”

Written on: 11/05/2014

Not worth the money at all, extremely over priced. WILL NEVER go back here again. The flowers look nothing like the pictures so be warned. It is really a trick of the camera, an illusion fooling you into believing your buying something that is actually completely opposite to what your receive. DISAPPOINTED IS AN UNDERSTATEMENT… Read Full Review

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★☆☆☆☆

“Disappointment with arrangement”

Written on: 24/04/2014

The flowers I chose for a special occasion were based on the picture and description on the florists web site. Whilst the quality of the flowers were fine, the actual arrangement was very small and did not represent value for money. The angle that the photo had been taken together with the description gives the impression of being a much grander arrangement. A discussion with the shop proved to be very unhelpful and resulted in an arrangement that cost a significant amount of money being a… Read Full Review

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★☆☆☆☆

“Mothers day flowers 30/03/14”

Written on: 06/04/2014 by albanyamp (1 review written)

Looking web site for florist to send flowers for Mothers day 30/03/14. I've used a local florist in Taunton for some time but decided to look for another this time. Unfortunately I picked Flower same day (that's a joke)Flowers were to be sent on Mothering Sunday as their web site told me. Gave instructions on where delivery was to go also told them as my mother is 84 years old, to ring bell and wait. On the Sunday I call my mother ( from Australia) only to be greeted with crying. My mother had… Read Full Review

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★☆☆☆☆

“Scam - disgrace”

Written on: 31/03/2014 by KaitlynnPearson349 (1 review written)

Mother's Day flowers ordered on Friday 28.03.2014 to be derived on Saturday. Learned on Monday 31.03.2014 the flowers had not been delivered and despite telephoning and talking to a female who said she would phone me back a call was never received. I tried telephoning the same number several times again the same day, left several messages, however, no return call was received. I have now contacted my bank in an attempt to recover my money as nothing was offered by the female who I talked to on… Read Full Review

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★☆☆☆☆

“Terrible Mothers Day - did not deliver”

Written on: 30/03/2014

I bought a bouquet of flowers as a gift for mothers day a few days before the day 2014. Everything seemed to go through fine, they took my money, confirmed everything and the website made it appear that the florists where it would be delivered from was just a few miles from my Mum's home. Then at half two on mothers day I get a call from head office of Flowers Same Day telling me they cannot deliver because her house was too far away. I was in a different country and was unable to organise… Read Full Review

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★☆☆☆☆

“Very poor flowers”

Written on: 24/03/2014 by Jess41 (1 review written)

Ordered £40 of flowers on behalf of my dad to my mum for their 50th wedding anniversary. Flowers arrived with missing petals, missing flowers which had been snapped off and the roses were tinged with brown. Very upset. Was then messed around by having to email pictures to customer services team which didn't arrive but then I recieved 3 responses 1 for each of my lost emails. Replacement flowers arrived on Monday pm after original delivery on the Friday. Told flowers were not checked before… Read Full Review

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★☆☆☆☆

“Don't Bother”

Written on: 14/02/2014 by Paddy100 (1 review written)

Ordered flowers as a valentines gift for my girlfriend, I used the online checker twice and was told flowers were on way. I also received an e mail to say they had been delivered when they clearly had not. It was then impossible to contact them.AVOID THIS COMPANY AT ALL COSTS!!!!!!… Read Full Review

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★☆☆☆☆

“Ordered flowers for next day, but then failed to deliver”

Written on: 04/01/2014

I ordered flowers for next day delivery for my mum, the morning of delivery I got a phone call saying that they were unable to fore fill the order. They said the could deliver the day after, but, not on the day that was required. I asked them to go to another florist, unfortunately the customer services could and would not do nothing apart from offer the contact number of other florists. Completely unhelpful when I contracted with them to get the flowers. I will never use them again… Read Full Review

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★☆☆☆☆

“Disgusted with this service”

Written on: 26/12/2013

To send flowers with this company called samedayflowers there is a charge of £5 which I thought was ok. But when a company emails you and tells you that your order is complete when it clearly is not, that's not ok. I had to call the recipient several times that day to check to see if she had received her flowers. Which she did not receive until the following day. I phoned the customer service line only to be told they would call me back to see what the problem was. I ended up calling them back… Read Full Review

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★☆☆☆☆

“What a disaster”

Written on: 01/11/2013

Do not use. They are totally unreliable. Driver claimed that he could not deliver as there was noone available. It was a dental practice which is open and manned all day. Obviously couldn't find parking and it was quicker to stick a note through the door. Never again… Read Full Review

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★☆☆☆☆

“Wish I'd read the reviews first”

Written on: 05/10/2013 by JoCW (1 review written)

I wish I'd read the reviews on here before placing an order with this company. Special occasion (new house, and newly engaged) so I really wanted something special to arrive on time. As it is, they haven't been delivered - at least not to the intended recipient. Customer service is rubbish - no apology, no explanation - just "there's nothing we can do until Monday" My recommendation - don't use them! … Read Full Review

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★☆☆☆☆

“The flowers were great!”

Written on: 18/07/2013 by Sianika (10 reviews written)

Well...the delivery was quick, within two hours, the flowers (put together by the local florist) were nice and of good value for the price I paid, fresh and good quality. All good so far - except they did not deliver to the right person. I inputted accurate information on the website, stating who I wanted them delivered to (a married couple, my parents), knowing that the message would be read by the wife as the husband is severely disabled and is unable to do so. The reason for sending the… Read Full Review

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Sianika's Response to Sianika's Review

Written on: 18/07/2013

Just to add, as other reviewers have stated, the customer service person who sent a reply was named 'Emma'. 'Not bothered' and 'lacking any understanding' covers her responses to me.

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Sianika's reply to Sianika's Comment

Written on: 19/07/2013

Further to the above, I sent another email which explained why they could not just choose people from the electoral roll and should enter what the customer entered. I explained the disappointment it caused, and how it ruined the intention of my flowers. No reply, nothing, zilch.

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★☆☆☆☆

“Avoid at all costs”

Written on: 14/03/2013

I have never, ever commented on a review site and am so annoyed and disappointed by this company that i can feel myself getting irritated just thinking about typing this. Please, save your money, don't use this flower service. I normally use alternatives but thought i'd give this one a try and it is dreadful. From the moment the call was answered i had the feeling it wasn't good and should have trusted my gut - i don't expect all readers of this to take my word for it so my only suggestion is… Read Full Review

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★☆☆☆☆

“I would never order from Flowers Same Day again”

Written on: 13/03/2013

What I ordered as shown in the picture on the website was definitely not delivered. Really disapointing. On complaining that the arrangement was so poor, they will only replace it upon retrieving the first arrangement to be reused for someone else! You would expect at least a half decent arrangement, but it was just rubbish. Poor quality and poor customer service… Read Full Review

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★☆☆☆☆

“Dont bother ordering from this company ”

Written on: 14/01/2013 by Hien (1 review written)

I ordered a flower arrangement for my mums birthday and paid extra for it to be delivered as a high priority today Monday 14th January 2013, it was meant to be delivered before 4pm. At 4.30pm it still hasnt arrived apparently because the driver is stuck in traffic. The lady I spoke to was less than helpful and didnt apologise and when I mentioned that my mum would not be in after 4pm for the delivery I was told it would be left with a neighbour. What good is that to me! Dont bother using this… Read Full Review

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★☆☆☆☆

“terrible!”

Written on: 04/01/2013 by 5268claire (1 review written)

Shocking vase of flowers for my mother's birthday. I paid £40 which included £5 express delivery and got sent some flowers thrown into a vase with a very tacky ribbon tied loosly around it. Stems were wilting and some broken. No thought on presentation what so ever. I would not recommend, I honestly could have got nicer from my local flower stall and wish I had… Read Full Review

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