Flowers Same Day Reviews - www.flowerssameday.co.uk

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★★★★☆
4.3 / 5
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★☆☆☆☆

“Only interested in getting your money. Unhelpful service.”

Written on: 06/05/2015 by J1yshree (1 review written)

I specified that I wanted a Sunflower added to the bunch which I ordered from FSD in Horsham. I had to pay extra for this. In the afternoon I received a message informing me that they did not have Sunflowers available and another flower was added to make up the same value. I felt that this florist was very quick to take my order, not really interested in giving me any service. When I expressed my opinion to the florist I received a half hearted apology and what sounded like a standard excuse… Read Full Review

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★☆☆☆☆

“Extremely bad service”

Written on: 18/04/2015

Ordered my flowers for my wife before ten am. I called after to ask if they could be delivered by 3.30pm, which they said they can do and the flowers were ready in front of them on the table. Turns out my wife left work at 3.30 and the driver hadnt even turned up. I called up the shop in West Byfleet to enquire what had happened. The girl on the customer chat told me that the flowers were on the van as we spoke, this was about 3.40pm and she could cancel the order and refund me, as the surprise… Read Full Review

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★☆☆☆☆

“shocking service...sorry NO service”

Written on: 04/04/2015 by andrewgs (1 review written)

I was called the same day as placing the order to say the delivery could not be fulfilled as the florist had no flowers. No other shop could or WA prepared to fulfill the order. The person calling.py offered delivery three days later. Appalling and poor service. I will never use again… Read Full Review

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Anfrum's Response to andrewgs's Review

Written on: 01/05/2015

What do you expect, this is Interflora in disguise!

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★☆☆☆☆

“Only Half the Number of Flowers Pictured were Delivered”

Written on: 31/03/2015 by Norwoodpe399 (1 review written)

The bouquet was about half the size of the picture on the internet. I paid £29.99 plus another £4.99 delivery for a wrapped bouquet. All it contained were 9 carnations and 2 zanths. The response I got from the company was that it only deals with complaints that are made within 7 days of delivery. I've looked through the terms and conditions and can see no mention of this fact. Most people who have flowers delivered I would suggest are unlikely to see the flowers and to be able to complain in… Read Full Review

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★☆☆☆☆

“Same day delivery”

Written on: 16/03/2015

I ordered flowers for my mother for same day delivery only to fine she still had not received them, so I called the company to ask what had happened, First of all (Leighann) told me I had not ordered same day when I disagread she then said oh no the shop could not deliver any more to that area that day so we called you yesterday to let you know!! Emm no Leighann I never received any such call nor did I have any messages or missed calles!!! She basically told me I was lying!! Why would I do that… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 12/03/2015 by Sacphil (1 review written)

Felt the need to leave this review having being left in tears following an argument with the manager of this company. Ordered, Baby Boy balloons and flowers to be delivered for when I arrived home from the hospital with my partner and new son. Everything arrived on time, but the flowers were pink, which I was a little annoyed about having paid so much for them. Tried to contact the company twice over the next week to rectify the situation having left answer phone messages on both occasions but… Read Full Review

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★☆☆☆☆

“Dont waste your money”

Written on: 16/02/2015 by HeatherHill (1 review written)

It seems as though this company have been going downhill the past few weeks judging by the recent comments on here... Ordered a Valentines bouquet for nearly £40. What arrived was a shambolic mess that resembled something I could have bought for under a tenner at the local petrol station. The quality of the flowers was also poor, with basic floristry techniques (like cutting the stems at an angle) not followed. I think complete novices are running the place. I don't normally like leaving… Read Full Review

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★☆☆☆☆

“Bad website, sarcastic staff”

Written on: 16/02/2015 by Hooverag96 (1 review written)

I ordered a birthday balloon for a family member instead of flowers. I searched online for companies who deliver balloons. Flowers Same Day website said they did. I placed the order which took a long time as I have a poor internet connection. The money was taken from my account and I received a confirmation email. Shortly after I received a phonecall from a person from the company who said they only delivered balloons as an add on to their floral bouquets. I said that maybe their website should… Read Full Review

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★☆☆☆☆

“Terrible service - avoid at all costs. ”

Written on: 14/02/2015 by Boniere (1 review written)

My husband order a large bouquet of roses for me for valentines day. Despite receiving a confirmation email, with the money taken straight out of the bank the flowers failed to arrive. When checked, the tracking service indicated the order was canceled. On contacting company they blamed him for cancelling which was quite untrue. The man on the phone was rude and put the phone down with no satisfactory explaination. Really really disappointed… Read Full Review

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★☆☆☆☆

“Ruined Valentines Day”

Written on: 14/02/2015 by 420Coyne (1 review written)

This company use third parties to deliver and produce goods. My order did not arrive and the management were very abrupt and rude with me. They were in fact so abusive and abrupt with no customer relation skills that Payday gave me my money straight back without any lengthy questions. Be very careful when trying to make specific delivery plans since arrangements do not get passed between those dealing with orders… Read Full Review

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★☆☆☆☆

“tele sales orders”

Written on: 06/02/2015 by Pope40 (1 review written)

Livivng several hundred miles from the deceased I tried to order flowers from a local florist so googled it and got a phone number, turns out they arent local, downright rude and hung up on me ! I have done this several times before and most local florists know the local directors and Chappel of rest so will know of a local bereavement with dates etc. I guessed she wasn't local by the accent and ignorance of the town and she did indeed tell me she was speaking from an office elsewhere and… Read Full Review

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★☆☆☆☆

“Hugely disappointing”

Written on: 07/01/2015 by Salls (1 review written)

Booked and paid for same day delivery service for Friday 2nd Jan. Was contacted to advise that the plant I had ordered was not in stock would I prefer a different plant although not ideal I agreed as I needed same day delivery urgently. I was assured same day delivery would be msde. Called them the next day to check delivery had been made and it hadn't I was told it would not be delivered now until Monday as the order had gone out too late to the florist. I was fuming but was assured the… Read Full Review

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★☆☆☆☆

“Terrible unorganised unhelpful”

Written on: 03/01/2015 by Butleryx242 (1 review written)

After ordering on the internet. I discovered no delivery had been made. I phoned to enquire what was happening. I was told that they had sent an e-mail informing me that they were unable to deliver. No e-mail had arrived and infact no e-mail has arribed informing me of this. I informed that no such e-mail had arrived and questioned why they had not phoned me immediatley to which there was no responce. They said that I was out of their area despit the fact that their Website says that they can… Read Full Review

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★☆☆☆☆

“Awful !!!!”

Written on: 09/12/2014 by ZoeyBlack491 (1 review written)

The Autumn bags that I ordered came with no water or oasis. Carnation flowers which had been cut from the main stem were included which meant they didn't open. Only half the number of flowers were present when compared to the internet picture. Many flowers were substituted by carnations which were cut individually from a main stem. A terrible display filled up with leaves and looked like a 7 year old had thrown it together. The flowers were provided via Kate's florist in Southport. Neither… Read Full Review

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★☆☆☆☆

“Absolutely appalling”

Written on: 03/10/2014 by 337McCaffrey (1 review written)

Ordered flowers for a birthday, "order before 3pm"....3.05 they phoned to say driver had gone home sick. Offered a refund....nearly a week later I'm still waiting for this refund which "left our account Friday the 26th September, check with your bank". Absolutely terrible will never use again… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE!”

Written on: 30/08/2014 by Jan183 (2 reviews written)

I ordered flowers today for the same day delivery. Took a call a couple of hours later to say driver had rung in sick and so couldn't deliver. No offer of a replacement driver, nothing. No alternative but to cancel. Will never use them again or recommend… Read Full Review

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★☆☆☆☆

“Very poor customer service!”

Written on: 14/08/2014 by Laurie85 (1 review written)

I ordered a bouquet of flowers for my mum in law who had received some bad news regarding a diagnosis to cheer her up. I ordered a Pink Perfect Gift bouquet. What I received was absolutely nothing like the photo. There were about 8 flowers and a stack load of greenery (buds as the florist I complained to called them) I emailed to complain and was told the only was they could do anything would be for a driver to go and inspect the bouquet and either remove for a refund or add extra flowers. As… Read Full Review

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★☆☆☆☆

“Whole process is too open to abuse.”

Written on: 20/05/2014 by raywrightox (1 review written)

I ordered a 'premium bouquet' of flowers for my wife - £35.99 plu £6 delivery. Normally I would go to my local florist or order from them by phone. AND THAT'S WHAT TO DO EVERY TIME. But on this occasion I did not have my mobile so I used the internet and ordered from 'flowerssameday'. The firm sounds like they are florists but of course all they do is telephone a florist local to you anyway. But of course they take out great chunks of your money in the process. The florist they used did send… Read Full Review

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★☆☆☆☆

“complete waste of money and time”

Written on: 11/05/2014

Not worth the money at all, extremely over priced. WILL NEVER go back here again. The flowers look nothing like the pictures so be warned. It is really a trick of the camera, an illusion fooling you into believing your buying something that is actually completely opposite to what your receive. DISAPPOINTED IS AN UNDERSTATEMENT… Read Full Review

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★☆☆☆☆

“Disappointment with arrangement”

Written on: 24/04/2014

The flowers I chose for a special occasion were based on the picture and description on the florists web site. Whilst the quality of the flowers were fine, the actual arrangement was very small and did not represent value for money. The angle that the photo had been taken together with the description gives the impression of being a much grander arrangement. A discussion with the shop proved to be very unhelpful and resulted in an arrangement that cost a significant amount of money being a… Read Full Review

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