Flowers Same Day Reviews - www.flowerssameday.co.uk

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★☆☆☆☆

“Awful service, took order and messed about”

Written on: 08/03/2016 by Fournierpe356 (1 review written)

I ordered a wreath to be sent to my auntie's house. They never got in touch to say that the order was put on hold. I had to track it online on their website. When I called them they said they were too busy to deliver it and they would send flowers to the house in the afternoon instead. I agreed it would be a viable solution however they send a text after another hour to say that the order had been cancelled and I was refunded via PayPal (temporary hold on the deposit, money will be back in the… Read Full Review

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★☆☆☆☆

“Disappointing service and misleading”

Written on: 06/03/2016 by Sierrar457 (1 review written)

I ordered flowers on the 5th of march to be delivered on the 5th. Firstly i got a call from the florist to say that they didnt have those flowers in stock and she would put a different one in which i was fine with. She also confirmed they would be delivered today as in the 5th march. They delivery is between 9am till 5.30 pm i got an email ag 5.45 15minutes past this time to say they had been delivered. I had to ask the recipient whos birthday it was to check if they had been delivered and she… Read Full Review

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★☆☆☆☆

“APPALLING SERVICE !!!!”

Written on: 20/02/2016 by Olivervisscher (1 review written)

Ordered flowers on the 13 th Feb to be delivered on the 14 th ........ . I was quite happy when I was contacted by them and explained that they could not deliver my request until the 15 th. However I disagreed to this and they confirmed they would do my refund immediately...... This has not been the case. I've made contact 3 times now and was also made to believe that a manager would contact me back promptly........ 8 days later and still no refund. This is appalling… Read Full Review

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★☆☆☆☆

“Same day flowers ...... Don't think so!!”

Written on: 04/12/2015 by Alenag463 (1 review written)

Was informed by a Leanne that the luxury flowers that I had ordered for my Mother's Birthday were not available and that they would substitute them with others of the same quality. After agreeing to the substitution, I then recieved another email several hours later informing me that the "ship" had run out of flowers and was not going to get a delivery of new ones until the following day. Sorry, but here's your money back....ta ta! This shambles of an outfit acts as a middle man between… Read Full Review

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★☆☆☆☆

“premium bouquet”

Written on: 25/11/2015 by simansss (1 review written)

Looked nothing like the photo posie was same size as my hand when i contacted them was fobbed off with more expensive stems used and made to full value £35 and a load of the c word for rubbish which apperently cant be used they dont care got your money very disappointed and will never use again anybody out there pay the couple of pounds more and get interflora… Read Full Review

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★☆☆☆☆

“Didn't ever deliver! ”

Written on: 15/09/2015 by MakailaStokes358 (1 review written)

My boyfriend ordered me flowers for my birthday, but when he came to see me late the same evening he was shocked to discover no flowers had been delivered. The person he spoke to blamed a Paypal error, but at no point tried to contact him, offer an apology or make compensatory arrangements. Yuw fact 'same day' is featured in this company's business name is a complete joke. Appalling… Read Full Review

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★☆☆☆☆

“Part of order missing. Refused to go back same day....”

Written on: 10/09/2015 by JaneW9 (1 review written)

I ordered a bouquet, chocolates and a ballon to mark a diamond wedding anniversary for my grandparents.. I ordered a week in advance and contacted the company on the day itself to ensure all was in order. I was assured it was. The balloon was not delivered, I contacted the company and was advised it had gone to wrong address. I asked if they would go back and they refused, even though it was mid--afternoon. They offered me the £6 refund, but £6 is not important, I wanted the delivery to be… Read Full Review

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★☆☆☆☆

“I do not recommend ”

Written on: 05/09/2015 by gcgg (1 review written)

We ordered at 1028am and delivery was confirmed by email and tracking. We were happy and relieved until a call to the recipient highlighted that they had not arrived. A call to the company a deeper told that their system showed as not delivered, but our email and tracking were incorrect. All that was offered was an apology and redelivery a day late (and still not there)… Read Full Review

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Janew9's Response to gcgg's Review

Written on: 10/09/2015

Yes I received a really poor service too. I was also offered a delivery a day late. Clearly this company has no understanding that customers would like loved ones to celebrate on their actual special day. Really disappointing as I listebed to the empty promises on their website, ordered a week in advance and got nowhere when my carefully placed order was not fulfilled

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★☆☆☆☆

“half if the order didn't arrive”

Written on: 17/08/2015 by roxy1991a (1 review written)

I ordered a Rose GIFT SET for 23 pounds. Instead all that was delivered was ONE Rose and NO chocolates. The Rose wasn't exactly in prestige condition either. The Rose was delivered by a 200 pound women who probably ate the chocolates. I spoke to a customer adviser who blatantly accused me of lieing by asking us to check the bag again... duh, like we didn't already. Not impressed - what an expensive Rose... shan't be ordering from their again! Absolutely gutted!… Read Full Review

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Janew9's Response to roxy1991a's Review

Written on: 10/09/2015

Yes, seems to be a trend with this company. One third of my order didn't arrive either and there was no interest whatsoever in putting things right. Awful people to deal with. Never again!

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★☆☆☆☆

“DO NOT USE!!! complete disappointment”

Written on: 14/08/2015 by NRC1 (1 review written)

Not only were the flowers rubbish, caused upset and were returned to the supplying florist the response from the customer service department at flowerssameday was unsympathetic with an attitude along the lines of glad you sorted it we don't need to do anything then. We will not use again and would strongly advise anyone else reading this to use another online service. If nothing else I hope this review stops someone else wasting £40 or so as I've just done!… Read Full Review

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★☆☆☆☆

“Gave one star because zero isn't an option.”

Written on: 09/08/2015

For the love of god do not give these people your money. They deliver on time, which is just as well because the flowers wilt within the hour. The are cheap, tacky, and would make the carnations in the local Chinese look regal. May I suggest wiping your toilet seat with you hard earned money in order to get at least little more value from the notes that you would other wise hand over to them… Read Full Review

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Janew9's Comment

Written on: 12/09/2015

Agree totally. An experience to live and learn from , and say never again to.

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Janew9's Comment

Written on: 12/09/2015

Agree totally. An experience to live and learn from , and say never again to.

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★☆☆☆☆

“Delivery not Received!!! Very Disappointed!!”

Written on: 03/08/2015 by al2015 (1 review written)

Having ordered Sparkling Wine Basket £42.99 on Thursday for my daughter and new son-in-law as a Welcome Home from their honeymoon, I was pleased to receive a confirmation email to let me know they had been delivered on Saturday lunchtime as arranged .When speaking to my daughter during the afternoon I discover they had not received it - so I rang flowerssameday in Brighton where I had ordered them. By then they were shut so I left message on shop phone and customer services phone and sent them… Read Full Review

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★☆☆☆☆

“Extremely Poor Quality”

Written on: 22/07/2015 by LiaMarshall (1 review written)

I ordered a £45 bouquet of flowers from "Flowers same day" in a basket for a friends 50th Birthday. On the site the flowers looked vibrant and came in a delightful basket. When my friend rang to thank me she was not as enthusiatic as I thought she would be about the flowers. When I visited the following day I was shocked to see a selection of bland, lifeless flowers in a tatty small basket, more fit for the tip. I would have had better value buying a £3.99 bunch from my local garage. For… Read Full Review

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★☆☆☆☆

“Don't do same day ! ”

Written on: 07/07/2015 by CheltJones (1 review written)

I ordered flowers for a very ill friend paid online and order was confirmed - later received e-mail to say can't do same day !!!… Read Full Review

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★☆☆☆☆

“Didn't deliver order ”

Written on: 27/06/2015 by mcopelin (1 review written)

Ordered bouquet of flowers by phone Thursday before 3pm assured would arrive same day. Had not been received by Friday evening. When phoned said no record of order. Said must have sent to different company - even though phoning on redialled number and person spoke to sounding like order taker. No apology, didn't care. Shocking. Don't say names when answer phones and wasn't given order number. By giving local phone numbers make customers think ordering from local florist not being diverted to… Read Full Review

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★☆☆☆☆

“Large Vibrant Posy”

Written on: 06/06/2015

The posy was ordered for a funeral on 3rd June 2015 in Leicester and was dropping petals before it made it to the grave. It was not a nice tight posy shape. Dahlias that were not holding their petals and a big lily head had been stuck in. It looked awful. It didn't look fresh. We notified flowers same day but they claim the flowers were fresh… Read Full Review

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★☆☆☆☆

“Only interested in getting your money. Unhelpful service.”

Written on: 06/05/2015 by J1yshree (1 review written)

I specified that I wanted a Sunflower added to the bunch which I ordered from FSD in Horsham. I had to pay extra for this. In the afternoon I received a message informing me that they did not have Sunflowers available and another flower was added to make up the same value. I felt that this florist was very quick to take my order, not really interested in giving me any service. When I expressed my opinion to the florist I received a half hearted apology and what sounded like a standard excuse… Read Full Review

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★☆☆☆☆

“Extremely bad service”

Written on: 18/04/2015

Ordered my flowers for my wife before ten am. I called after to ask if they could be delivered by 3.30pm, which they said they can do and the flowers were ready in front of them on the table. Turns out my wife left work at 3.30 and the driver hadnt even turned up. I called up the shop in West Byfleet to enquire what had happened. The girl on the customer chat told me that the flowers were on the van as we spoke, this was about 3.40pm and she could cancel the order and refund me, as the surprise… Read Full Review

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★☆☆☆☆

“shocking service...sorry NO service”

Written on: 04/04/2015 by andrewgs (1 review written)

I was called the same day as placing the order to say the delivery could not be fulfilled as the florist had no flowers. No other shop could or WA prepared to fulfill the order. The person calling.py offered delivery three days later. Appalling and poor service. I will never use again… Read Full Review

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Anfrum's Response to andrewgs's Review

Written on: 01/05/2015

What do you expect, this is Interflora in disguise!

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★☆☆☆☆

“Only Half the Number of Flowers Pictured were Delivered”

Written on: 31/03/2015 by Norwoodpe399 (1 review written)

The bouquet was about half the size of the picture on the internet. I paid £29.99 plus another £4.99 delivery for a wrapped bouquet. All it contained were 9 carnations and 2 zanths. The response I got from the company was that it only deals with complaints that are made within 7 days of delivery. I've looked through the terms and conditions and can see no mention of this fact. Most people who have flowers delivered I would suggest are unlikely to see the flowers and to be able to complain in… Read Full Review

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