Flowers Same Day Reviews - www.flowerssameday.co.uk

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★★★★☆
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★☆☆☆☆

“half if the order didn't arrive”

Written on: 17/08/2015 by roxy1991a (1 review written)

I ordered a Rose GIFT SET for 23 pounds. Instead all that was delivered was ONE Rose and NO chocolates. The Rose wasn't exactly in prestige condition either. The Rose was delivered by a 200 pound women who probably ate the chocolates. I spoke to a customer adviser who blatantly accused me of lieing by asking us to check the bag again... duh, like we didn't already. Not impressed - what an expensive Rose... shan't be ordering from their again! Absolutely gutted!… Read Full Review

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★☆☆☆☆

“DO NOT USE!!! complete disappointment”

Written on: 14/08/2015 by NRC1 (1 review written)

Not only were the flowers rubbish, caused upset and were returned to the supplying florist the response from the customer service department at flowerssameday was unsympathetic with an attitude along the lines of glad you sorted it we don't need to do anything then. We will not use again and would strongly advise anyone else reading this to use another online service. If nothing else I hope this review stops someone else wasting £40 or so as I've just done!… Read Full Review

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★☆☆☆☆

“Gave one star because zero isn't an option.”

Written on: 09/08/2015

For the love of god do not give these people your money. They deliver on time, which is just as well because the flowers wilt within the hour. The are cheap, tacky, and would make the carnations in the local Chinese look regal. May I suggest wiping your toilet seat with you hard earned money in order to get at least little more value from the notes that you would other wise hand over to them… Read Full Review

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★☆☆☆☆

“Delivery not Received!!! Very Disappointed!!”

Written on: 03/08/2015 by al2015 (1 review written)

Having ordered Sparkling Wine Basket £42.99 on Thursday for my daughter and new son-in-law as a Welcome Home from their honeymoon, I was pleased to receive a confirmation email to let me know they had been delivered on Saturday lunchtime as arranged .When speaking to my daughter during the afternoon I discover they had not received it - so I rang flowerssameday in Brighton where I had ordered them. By then they were shut so I left message on shop phone and customer services phone and sent them… Read Full Review

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★☆☆☆☆

“Extremely Poor Quality”

Written on: 22/07/2015 by LiaMarshall (1 review written)

I ordered a £45 bouquet of flowers from "Flowers same day" in a basket for a friends 50th Birthday. On the site the flowers looked vibrant and came in a delightful basket. When my friend rang to thank me she was not as enthusiatic as I thought she would be about the flowers. When I visited the following day I was shocked to see a selection of bland, lifeless flowers in a tatty small basket, more fit for the tip. I would have had better value buying a £3.99 bunch from my local garage. For… Read Full Review

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★☆☆☆☆

“Don't do same day ! ”

Written on: 07/07/2015 by CheltJones (1 review written)

I ordered flowers for a very ill friend paid online and order was confirmed - later received e-mail to say can't do same day !!!… Read Full Review

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★☆☆☆☆

“Didn't deliver order ”

Written on: 27/06/2015 by mcopelin (1 review written)

Ordered bouquet of flowers by phone Thursday before 3pm assured would arrive same day. Had not been received by Friday evening. When phoned said no record of order. Said must have sent to different company - even though phoning on redialled number and person spoke to sounding like order taker. No apology, didn't care. Shocking. Don't say names when answer phones and wasn't given order number. By giving local phone numbers make customers think ordering from local florist not being diverted to… Read Full Review

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★☆☆☆☆

“Large Vibrant Posy”

Written on: 06/06/2015

The posy was ordered for a funeral on 3rd June 2015 in Leicester and was dropping petals before it made it to the grave. It was not a nice tight posy shape. Dahlias that were not holding their petals and a big lily head had been stuck in. It looked awful. It didn't look fresh. We notified flowers same day but they claim the flowers were fresh… Read Full Review

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★☆☆☆☆

“Only interested in getting your money. Unhelpful service.”

Written on: 06/05/2015 by J1yshree (1 review written)

I specified that I wanted a Sunflower added to the bunch which I ordered from FSD in Horsham. I had to pay extra for this. In the afternoon I received a message informing me that they did not have Sunflowers available and another flower was added to make up the same value. I felt that this florist was very quick to take my order, not really interested in giving me any service. When I expressed my opinion to the florist I received a half hearted apology and what sounded like a standard excuse… Read Full Review

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★☆☆☆☆

“Extremely bad service”

Written on: 18/04/2015

Ordered my flowers for my wife before ten am. I called after to ask if they could be delivered by 3.30pm, which they said they can do and the flowers were ready in front of them on the table. Turns out my wife left work at 3.30 and the driver hadnt even turned up. I called up the shop in West Byfleet to enquire what had happened. The girl on the customer chat told me that the flowers were on the van as we spoke, this was about 3.40pm and she could cancel the order and refund me, as the surprise… Read Full Review

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★☆☆☆☆

“shocking service...sorry NO service”

Written on: 04/04/2015 by andrewgs (1 review written)

I was called the same day as placing the order to say the delivery could not be fulfilled as the florist had no flowers. No other shop could or WA prepared to fulfill the order. The person calling.py offered delivery three days later. Appalling and poor service. I will never use again… Read Full Review

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Anfrum's Response to andrewgs's Review

Written on: 01/05/2015

What do you expect, this is Interflora in disguise!

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★☆☆☆☆

“Only Half the Number of Flowers Pictured were Delivered”

Written on: 31/03/2015 by Norwoodpe399 (1 review written)

The bouquet was about half the size of the picture on the internet. I paid £29.99 plus another £4.99 delivery for a wrapped bouquet. All it contained were 9 carnations and 2 zanths. The response I got from the company was that it only deals with complaints that are made within 7 days of delivery. I've looked through the terms and conditions and can see no mention of this fact. Most people who have flowers delivered I would suggest are unlikely to see the flowers and to be able to complain in… Read Full Review

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★☆☆☆☆

“Same day delivery”

Written on: 16/03/2015

I ordered flowers for my mother for same day delivery only to fine she still had not received them, so I called the company to ask what had happened, First of all (Leighann) told me I had not ordered same day when I disagread she then said oh no the shop could not deliver any more to that area that day so we called you yesterday to let you know!! Emm no Leighann I never received any such call nor did I have any messages or missed calles!!! She basically told me I was lying!! Why would I do that… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 12/03/2015 by Sacphil (1 review written)

Felt the need to leave this review having being left in tears following an argument with the manager of this company. Ordered, Baby Boy balloons and flowers to be delivered for when I arrived home from the hospital with my partner and new son. Everything arrived on time, but the flowers were pink, which I was a little annoyed about having paid so much for them. Tried to contact the company twice over the next week to rectify the situation having left answer phone messages on both occasions but… Read Full Review

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★☆☆☆☆

“Dont waste your money”

Written on: 16/02/2015 by HeatherHill (1 review written)

It seems as though this company have been going downhill the past few weeks judging by the recent comments on here... Ordered a Valentines bouquet for nearly £40. What arrived was a shambolic mess that resembled something I could have bought for under a tenner at the local petrol station. The quality of the flowers was also poor, with basic floristry techniques (like cutting the stems at an angle) not followed. I think complete novices are running the place. I don't normally like leaving… Read Full Review

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★☆☆☆☆

“Bad website, sarcastic staff”

Written on: 16/02/2015 by Hooverag96 (1 review written)

I ordered a birthday balloon for a family member instead of flowers. I searched online for companies who deliver balloons. Flowers Same Day website said they did. I placed the order which took a long time as I have a poor internet connection. The money was taken from my account and I received a confirmation email. Shortly after I received a phonecall from a person from the company who said they only delivered balloons as an add on to their floral bouquets. I said that maybe their website should… Read Full Review

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★☆☆☆☆

“Terrible service - avoid at all costs. ”

Written on: 14/02/2015 by Boniere (1 review written)

My husband order a large bouquet of roses for me for valentines day. Despite receiving a confirmation email, with the money taken straight out of the bank the flowers failed to arrive. When checked, the tracking service indicated the order was canceled. On contacting company they blamed him for cancelling which was quite untrue. The man on the phone was rude and put the phone down with no satisfactory explaination. Really really disappointed… Read Full Review

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★☆☆☆☆

“Ruined Valentines Day”

Written on: 14/02/2015 by 420Coyne (1 review written)

This company use third parties to deliver and produce goods. My order did not arrive and the management were very abrupt and rude with me. They were in fact so abusive and abrupt with no customer relation skills that Payday gave me my money straight back without any lengthy questions. Be very careful when trying to make specific delivery plans since arrangements do not get passed between those dealing with orders… Read Full Review

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★☆☆☆☆

“tele sales orders”

Written on: 06/02/2015 by Pope40 (1 review written)

Livivng several hundred miles from the deceased I tried to order flowers from a local florist so googled it and got a phone number, turns out they arent local, downright rude and hung up on me ! I have done this several times before and most local florists know the local directors and Chappel of rest so will know of a local bereavement with dates etc. I guessed she wasn't local by the accent and ignorance of the town and she did indeed tell me she was speaking from an office elsewhere and… Read Full Review

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★☆☆☆☆

“Hugely disappointing”

Written on: 07/01/2015 by Salls (1 review written)

Booked and paid for same day delivery service for Friday 2nd Jan. Was contacted to advise that the plant I had ordered was not in stock would I prefer a different plant although not ideal I agreed as I needed same day delivery urgently. I was assured same day delivery would be msde. Called them the next day to check delivery had been made and it hadn't I was told it would not be delivered now until Monday as the order had gone out too late to the florist. I was fuming but was assured the… Read Full Review

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