Marks & Spencer Flowers /flowers Reviews - www.marksandspencer.com

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Media Gallery for Marks and Spencer Flowers www.marksandspencer.com/flowers

Marks and Spencer Flowers www.marksandspencer.com/flowers

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★★★☆☆

“Fair trade rose and alstromeria”

Written on: 16/04/2017 by Arnoldla75 (1 review written)

Very generous bunch of flowers arrived Wednesday unfortunately one rose already dead and by Friday half of them had died. No flower food with the delivery. Alstromeria and soldago fine lasting well. Quantity and delivery great but quality of roses poor. Although the Christmas flowers we received were lovely and excellent quality these were disappointing. … Read Full Review

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★★★☆☆

“They need to up their game”

Written on: 04/04/2017 by Matthews1981 (1 review written)

The M&S website specifically doesn't allow us to post a review that mentions delivery, which means feedback there only focusses on the flowers themselves, and they also do a feedback request re the packaging. The packaging was fine and the flowers well protected, but my Mum had stayed in for the whole day they were supposed to arrive. An hour after their last chance I phoned M&S and it seems the flowers had never been on the van and they had no idea where they were, despite the fact that I'd… Read Full Review

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★★★☆☆

“Mothers day flower”

Written on: 03/04/2017 by 466Bennett (1 review written)

I had flower bought for me for mothers day they was in box. When topped up with water it leaked all over. After sending email was abit worried after reading some of these comments they said they would send me a voucher to which this morning i got it. They do need to improve but think they dealt with it very well and quick… Read Full Review

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★★★☆☆

“flowers broken and flattened”

Written on: 28/03/2017 by Drew38 (1 review written)

I received from my son in Germany one of your outdoor tubs of plants, in this tub a box of chocolates had just been put on top of the display resulting in a broken plant and two completely flattened little pink flowers. Surely these chocolates could have been placed down the side of the tub thus preventing any damage to my gift for Mothers day… Read Full Review

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★★★☆☆

“Delivery included in price but delivery offers poor...”

Written on: 13/03/2017 by sammy_2 (3 reviews written)

I ordered a bouquet of flowers for a friend and was happy to see that delivery was included in the price. However, the delivery person just left them in front of her flat (she lives in London) and they were presumably stolen or never delivered. I would have thought that a signed-for delivery would be necessary, especially in London. Was going to order on Waitrose but delivery was quite expensive, but now I wish I had ordered elsewhere. Would not recommend… Read Full Review

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★★★☆☆

“Disappointed with flowers arrangement”

Written on: 30/08/2014 by Richard12g (1 review written)

Received strawberry and cream bouquet today for my wifes 65th birthday to say I was disappointed is being mild. The display was nothing like the photo on line . Thete was not the amount of flowers in the box. I apreceiate that some where in bud but the whole of the bouquet was very scrawny. Will.not be ordering ftom M&S flowers any more… Read Full Review

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★★★☆☆

“Flowers arrived separate from gift by 9 hours!”

Written on: 07/04/2014 by burnthouse (1 review written)

I ordered a bouquet of flowers for my wife's birthday on 18 March for delivery on 26 March. Plenty of notice. The web site invited me to include an additional gift and I chose a bottle of champagne. I filled in a gift card and paid up. At just before 0800 on 26 March a van stopped outside the house and delivered the champagne. The driver wanted a signature but no gift message and no flowers. A plain package for the wine also. I waited patiently all day until 1745 when my wife noticed a… Read Full Review

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★★★☆☆

“not interested in complaint”

Written on: 20/01/2014

i contacted Marks and Spencer twice with complaint at the condition of the flowers i received before Christmas. No response… Read Full Review

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★★★☆☆

“not as described”

Written on: 06/05/2013

I ordered alstroemeria abundance flowers to be sent to a relative who had a bereavement. I did not want 'funeral flowers' nor gaudy birthday flowers just something femanine and delicate to help her day.and chose lavender coloured alstroemeria abundance as shown What arrived was nothing like those advertised being darkish cerise wine colour mix. totally inappropriate and I am extremely cross and disappointed with Marks and Spencer. I would never order flowers from you again and certainly… Read Full Review

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★★★☆☆

“Poor delivery service”

Written on: 06/04/2013

A relative who has recently celebrated her 100th birthday naturally was sent flowers by several people.... after all, what else can you give a 100 year old? The Marks & Spencer delivery driver told neighbours that he was not allowed to lift the flowers out of his van, but was persuaded that on this occasion the recipient could not be expected to collect them herself. What sort of a service is that! I wonder who lifts them into the van in the first place. Unbelievable!! To their credit, when a… Read Full Review

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★★★☆☆

“M&S Flower delivery...”

Written on: 09/08/2012

I have ordered M&S flowers for delivery in the past and the service has been good. The flowers a little lame but otherwise very good. This one time I find out that the person they are being delivered to will not be around to take the order as they were going on holiday. 24hrs before I call as soon as I can after being told, for M&S not to deliver the flowers. Unfortunately the flowers have been sent to the courier. M&S have no details of the courier or where they exactly are. I have asked… Read Full Review

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★★★☆☆

“RUBBISH DELIVERY COMPANY ”

Written on: 15/03/2012

WE GOR FLOERS SENT TO US AS AMOTHER'S DAY GIFT. BUT THE COURIERS HANDLING THE DELIVERY RUINED THE BOQUET. BHE BOX WAS WRECKED DUE TO TO UPSIDE DOWN STORAGE. COMPLAINTS WERE NOT HEARD OR DEALT WITH ANY COURTSY. M&S WERE ONTHE HAND REASONABLY GOOD… Read Full Review

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★★★☆☆

“no orchids in bouquet as per photo on line. ”

Written on: 23/02/2012

The photo online showed orchids but there were none in bouquet. First bunch had 3 Proteas and a lot of twiggy heather type greenery. They sent another which had better greenery and one spray of heather with magenta flowers. Still no orchids and no note to say they were unavailable which might have helped. Do not order South African bouquet. It is really boring but was a gift so I cannot complain any more. Delivery quick as promised… Read Full Review

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★★★☆☆

“I've used M&S for flower deliveries several times....”

Written on: 24/02/2011

I've used M&S for flower deliveries several times. Very hit and miss. Condition of flowers and packaging can be disappointing. Latest complaint is that the gift card is difficult to locate in the packaging and the printing so small that it's almost unreadable… Read Full Review

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★★★☆☆

“We were dissapointed, we chose some really nice...”

Written on: 01/05/2010 by sclarke82 (2 reviews written)

We were dissapointed, we chose some really nice flowers from thew website for our dear friend but the real thing looked disspaointing, we used Marks and Spencers as they are known for quality, we believe this side of their shopping experience let's them down.
Will use local florist in future… Read Full Review

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