Marks & Spencer Flowers /flowers Reviews - www.marksandspencer.com

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Marks and Spencer Flowers www.marksandspencer.com/flowers

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★☆☆☆☆

“Flowers dead within 24 hours”

Written on: 19/08/2014 by TracyW11 (1 review written)

My mother had a party for her 80th birthday and I, together with friends presented her with bouquets of flowers. The two from Marks and Spencers, including the bouquet I purchased, were dying the next day. At least half the Fair Trade roses in my bouquet were dead and the Agapanthus in the bouquet from one of her friends had dropped all of the flowers within hours. Bouquets from florists and other stores, such as Waitrose and Tesco were all still beautiful days later. I telephoned M&S… Read Full Review

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★☆☆☆☆

“Awful. ”

Written on: 18/06/2014 by TheresaAllison (1 review written)

Ordered the large barrel of plants, I would hate to see the small or even medium! It's measly and messy and weirdly the focal point is a large ivy and not much else, I can appreciate there being more buds than open flowers but to be honest there are neither. It's a meagre display, expected so much more for £35!! Or at the very least whats advertised… Read Full Review

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★☆☆☆☆

“Dead flowers ”

Written on: 05/06/2014 by Pollardbi125 (1 review written)

Flowers were delivered by Yodel no one knocked & if I hadn't seen a man with a florescent jacket by my front door and then when I went in to the kitchen the man put his thumb up so I went to the door and found a large box containing a bouquet. The bouquet didn't look too fresh and came dry packed so I strictly followed the care instructions and now after only 4 days ready to bin them!!! I know a friend spent quite a lot of money on them for me as I have had a really bad past 6 months:(… Read Full Review

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★☆☆☆☆

“Not up to standard of marks and spencer ”

Written on: 23/05/2014 by Lindalawson123 (3 reviews written)

Very poor the first delivery came and some of the flowers were dead they came a day early .I did ring them and they agreed to send a replacement ,they came they were a little better but the stocks were already dropping in the bouquet I certainly wouldn't recommend them they used a delivery service yodel which each time just dumped them on the doorstep no signature so anyone could have taken them… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 15/05/2014 by 23Schaefer (1 review written)

For a respected company the level of service was appalling. The flowers had been in a hot van for 10 hours and delivery was late into the evening. They spoilt the idea of a gift to someone. Customer service was unbelievable. He just didn't care and suggested we use someone else in future!… Read Full Review

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★☆☆☆☆

“Poor in every way”

Written on: 09/05/2014 by Zara1950 (1 review written)

Ordered bouquet for my 97yr old mother for Mother's Day. They were from my 76yr old brother who has leukaemia and lives in Australia. Flowers didn't arrive. Lots of phone calls at my expense, promises to call me back not fulfilled. Delivered the next day. Flowers wilted and box damp and in a sorry state. (Apparantly flowers had been 'in the van for delivery but taken back to the depot for delivery the next day by the carrier - Yodel) Why? Did finally receive money back (will just about cover… Read Full Review

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★☆☆☆☆

“dead in 3 days”

Written on: 04/05/2014 by O'Connor288 (1 review written)

Had yellow roses as a gift, terrible dead in 3 days, cannot offend gifted ,sad!!… Read Full Review

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★☆☆☆☆

“DO Not BUY”

Written on: 14/04/2014 by Vic111 (1 review written)

Flowers arrived Friday 11th April for my sister in law begrievement from friends in Australia buy Sunday they were terrible phoned call centre Monday 14th April. No help whatsoever Would recommend Tesco anyday Why spend so much and get rubbish Have taken photos will post when I find out how to … Read Full Review

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★☆☆☆☆

“Flowers never arrived.”

Written on: 07/04/2014 by mintysauce (1 review written)

Flowers ordered 4 days in advance of Mother's Day. 2 orders, £65 spent. Never arrived, at all. 3 calls to customer service, apparently order never placed even though I have email confirmation to the contrary. Technical issue, sorry, we'll get back to you. A week later and no contact, no flowers and still £65 down. Disgusted with the service, explanation and response. DO NOT waste your time or money ordering flowers with M&S (Misery & Stealing?)… Read Full Review

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★☆☆☆☆

“Nonexistent customer service and terrible delivery”

Written on: 31/03/2014 by MakailaHoffman34 (1 review written)

M&S are absolute rip off merchants, I bought flowers for my wife for mothers day and they did not turn up until late afternoon. By then I had to tell her that she was to expect flowers, spoiling the surprise. Yodel of all delivery firms left it by our car as we were out and didn't even put a card through the door, imagine if someone took them whilst we were out! I also ordered flowers for my mother and she didn't receive hers until about 16:00. I am absolutely disgusted, I will never shop with… Read Full Review

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★☆☆☆☆

“Where is the customer service”

Written on: 31/03/2014 by Catalina477 (1 review written)

My daughter sent me a plant basket for Mother's Day, ordering online from USA. Arrived yesterday but plants had come out of basket into delivery box. Phoned customer service on 0845 number but gave up after hanging on for 20 minutes. Sent email but have heard nothing. I did attempt to rescue display by replanting only to find that one of the plants was actually missing altogether which had probably contributed to plants becoming dislodged in the first place. My daughter thought M&S were… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE”

Written on: 31/03/2014

TERRIBLE SERVICE. Ordered and paid for a mothers day bouquet a week in advance, the money left my bank account. The flowers didn't arrive on the pre-booked day. I phoned them twice and had to wait 25 minutes for my call to be answered. They said they would ring me back if there was a problem. Obviously there was a problem but they didn't bother to let me know. They use YODEL as couriers. I'm still on the phone waiting for them to answer!!!… Read Full Review

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★☆☆☆☆

“Dreadful Please DO NOT ruin your special occasion by using”

Written on: 23/03/2014 by Alessandro198 (1 review written)

Friend ordered me flowers for anniversary of mum's death. Flowers did not arrive. Indeed, they have still not arrived. In the end more time spent trying to find out where flowers were (had they been left were they still coming) than remembering my mum. Refund given but occasion wrecked. Obviously, friend who sent them also very upset… Read Full Review

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★☆☆☆☆

“Worst service i have ever used”

Written on: 05/03/2014 by Shaunbastin (1 review written)

Please stay away from M&S Flowers service they are utterly useless. I wouldn't waste your money or your time. Flowers were on their way for 3 days until they finally said they would give me a refund a refund i am still waiting on!… Read Full Review

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★☆☆☆☆

“Never!”

Written on: 17/02/2014 by Tutubailey (1 review written)

My other half order flowers for Valentine's day two weeks in advance. On the day nothing came as the time ticked by. He called them and they said their driver wasn't answering his phone. The flowers were left outside my work premises at about 6pm (when everyone, including myself, had gone home) and I collected them on Monday, all wilted. Just unbelievable! I'm surprised that M&S would be so terrible. Never again!!… Read Full Review

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★☆☆☆☆

“No delivery at all”

Written on: 11/02/2014

My friend ordered flowers from M&S for her Son in Laws Parents celebrating their Diamond Wedding Anniversary. As a valued M&S cardholder she had no reason not to trust them to deliver on time. However on the day they were due to be delivered she received a phone call from M&S saying they couldn't be delivered for a further two days!! She stated that was unacceptable and cancelled the order, and then had to pay more a substantial amount more money to have same day delivery from… Read Full Review

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★☆☆☆☆

“60th birthday ruined with dead flowers”

Written on: 04/02/2014

i ordered 2 boquets of flowers from m&s edinburgh store on the 28th jan 2014 both to be delivered to the same address on the same day 31st jan for my sisters 60th birthday when the first box arrived i was there when my sister recieved them they were supposed to be tulips of several coulors well there were two colours and they were very withered and all brown of course i was so affronted it spoiled the whole surprise and a moment that could not be relaced the second box arrived at the door… Read Full Review

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★☆☆☆☆

“Very disappointed with M&S ”

Written on: 10/01/2014

Ordered flowers as a birthday surprise gift. All went well with the order until the delivery tracking went haywire. The bouquet was received by the delivery company as expected but the delivery did not occur as expected. I kept receiving updates extending the delivery time. (I had requested a specific day for delivery and was informed by M&S that they would deliver on this day.) The flowers did not arrive on the requested day but were discovered on the front lawn at approx. 7.30a.m. the next… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 03/01/2014 by terry1of1 (1 review written)

I ordered flowers for delivery 24/12/13. The flowers sat in a depot from the 23/12 till 27/12 when they were eventually delvered. I emailed prestige flowers on the 27th to complain and as yet on the 3rd January still await the courtesy of a reply. Interflora are brilliant in comparision they have delivered 4 lots of flowers on time… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 24/11/2013 by Paulbrazier (1 review written)

Ordered a gift voucher missed my mothers bithday by weeks and still no voucher .M and says it will be despatched soon .How hard can it be to send a letter .Will never use again… Read Full Review

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Schriscoli's Response to Paulbrazier's Review

Written on: 26/11/2013

I have the same problem. I ordered a gift card on the 3rd November, and keep receiving emails stating that the order has been delayed. The latest delivery date is 2nd Dec. Absolutely terrible customer service. I will never be using them again

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