Marks & Spencer Flowers /flowers Reviews - www.marksandspencer.com

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Media Gallery for Marks and Spencer Flowers www.marksandspencer.com/flowers

Marks and Spencer Flowers www.marksandspencer.com/flowers

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Latest Reviews

★★★★☆

“MY PERKY LAVENDER TREE”

Written on: 04/07/2014 by Filkin (1 review written)

My lavender tree bought in January fell sick about six weeks ago. Despite my wife's TLC we had to face the fact that the malady was terminal. On reporting the sad news to M&S, the helpful lady apologised and expressed her condolences. "I will replace it," she assured us. At lunchtime yesterday - 24 hours after my phone call - a perky new lavender tree in robust health arrived on my doorstep. Long live the lavender tree! This is customer service par excellence. Michael, Oxfordshire… Read Full Review

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★★★★★

“Orange Roses”

Written on: 21/06/2014 by cjRivera396 (1 review written)

A bunch of Orange coloured roses bought in Solihull six weeks ago are now dried up but a beautiful colour and still in the vase. Never seen anything like it!… Read Full Review

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★☆☆☆☆

“Awful. ”

Written on: 18/06/2014 by TheresaAllison (1 review written)

Ordered the large barrel of plants, I would hate to see the small or even medium! It's measly and messy and weirdly the focal point is a large ivy and not much else, I can appreciate there being more buds than open flowers but to be honest there are neither. It's a meagre display, expected so much more for £35!! Or at the very least whats advertised… Read Full Review

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★☆☆☆☆

“Dead flowers ”

Written on: 05/06/2014 by Pollardbi125 (1 review written)

Flowers were delivered by Yodel no one knocked & if I hadn't seen a man with a florescent jacket by my front door and then when I went in to the kitchen the man put his thumb up so I went to the door and found a large box containing a bouquet. The bouquet didn't look too fresh and came dry packed so I strictly followed the care instructions and now after only 4 days ready to bin them!!! I know a friend spent quite a lot of money on them for me as I have had a really bad past 6 months:(… Read Full Review

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★☆☆☆☆

“Not up to standard of marks and spencer ”

Written on: 23/05/2014 by Lindalawson123 (1 review written)

Very poor the first delivery came and some of the flowers were dead they came a day early .I did ring them and they agreed to send a replacement ,they came they were a little better but the stocks were already dropping in the bouquet I certainly wouldn't recommend them they used a delivery service yodel which each time just dumped them on the doorstep no signature so anyone could have taken them… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 15/05/2014 by 23Schaefer (1 review written)

For a respected company the level of service was appalling. The flowers had been in a hot van for 10 hours and delivery was late into the evening. They spoilt the idea of a gift to someone. Customer service was unbelievable. He just didn't care and suggested we use someone else in future!… Read Full Review

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★☆☆☆☆

“Poor in every way”

Written on: 09/05/2014 by Zara1950 (1 review written)

Ordered bouquet for my 97yr old mother for Mother's Day. They were from my 76yr old brother who has leukaemia and lives in Australia. Flowers didn't arrive. Lots of phone calls at my expense, promises to call me back not fulfilled. Delivered the next day. Flowers wilted and box damp and in a sorry state. (Apparantly flowers had been 'in the van for delivery but taken back to the depot for delivery the next day by the carrier - Yodel) Why? Did finally receive money back (will just about cover… Read Full Review

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★☆☆☆☆

“dead in 3 days”

Written on: 04/05/2014 by O'Connor288 (1 review written)

Had yellow roses as a gift, terrible dead in 3 days, cannot offend gifted ,sad!!… Read Full Review

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★★☆☆☆

“Following my review this afternoon”

Written on: 01/05/2014 by lottie20 (1 review written)

I complained about my flowers today, that arrived for my Birthday yesterday, I am still very dissapointed with them but I may have been rather negative, as in the past I have sent flowers that friends have been pleased with ( unless like me they didn't want to upset the sender) so on this occasion I do feel upset as I was looking forward to them arriving and had stayed in all day waiting for them and they still don't smell nice!… Read Full Review

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★☆☆☆☆

“DO Not BUY”

Written on: 14/04/2014 by Vic111 (1 review written)

Flowers arrived Friday 11th April for my sister in law begrievement from friends in Australia buy Sunday they were terrible phoned call centre Monday 14th April. No help whatsoever Would recommend Tesco anyday Why spend so much and get rubbish Have taken photos will post when I find out how to … Read Full Review

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★★★☆☆

“Flowers arrived separate from gift by 9 hours!”

Written on: 07/04/2014 by burnthouse (1 review written)

I ordered a bouquet of flowers for my wife's birthday on 18 March for delivery on 26 March. Plenty of notice. The web site invited me to include an additional gift and I chose a bottle of champagne. I filled in a gift card and paid up. At just before 0800 on 26 March a van stopped outside the house and delivered the champagne. The driver wanted a signature but no gift message and no flowers. A plain package for the wine also. I waited patiently all day until 1745 when my wife noticed a… Read Full Review

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★☆☆☆☆

“Flowers never arrived.”

Written on: 07/04/2014 by mintysauce (1 review written)

Flowers ordered 4 days in advance of Mother's Day. 2 orders, £65 spent. Never arrived, at all. 3 calls to customer service, apparently order never placed even though I have email confirmation to the contrary. Technical issue, sorry, we'll get back to you. A week later and no contact, no flowers and still £65 down. Disgusted with the service, explanation and response. DO NOT waste your time or money ordering flowers with M&S (Misery & Stealing?)… Read Full Review

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★☆☆☆☆

“Nonexistent customer service and terrible delivery”

Written on: 31/03/2014 by MakailaHoffman34 (1 review written)

M&S are absolute rip off merchants, I bought flowers for my wife for mothers day and they did not turn up until late afternoon. By then I had to tell her that she was to expect flowers, spoiling the surprise. Yodel of all delivery firms left it by our car as we were out and didn't even put a card through the door, imagine if someone took them whilst we were out! I also ordered flowers for my mother and she didn't receive hers until about 16:00. I am absolutely disgusted, I will never shop with… Read Full Review

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★★☆☆☆

“No way of telling who they were from!!”

Written on: 31/03/2014 by Gustavos499 (1 review written)

Received flowers/hamper this morning. There was no card so tried to telephone Marks and Spencer on four different numbers to establish whether they could tell who it had been sent by. I really wanted to thank the sender but the first time (at 8.30 a.m.) held on for 15 mins. Second call held on for another 15 mins. Third call 10 mins and just now the message was that Marks and Spencer were experiencing high volumes of calls so I put the phone down as I didn't think there was any chance of… Read Full Review

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★☆☆☆☆

“Where is the customer service”

Written on: 31/03/2014 by Catalina477 (1 review written)

My daughter sent me a plant basket for Mother's Day, ordering online from USA. Arrived yesterday but plants had come out of basket into delivery box. Phoned customer service on 0845 number but gave up after hanging on for 20 minutes. Sent email but have heard nothing. I did attempt to rescue display by replanting only to find that one of the plants was actually missing altogether which had probably contributed to plants becoming dislodged in the first place. My daughter thought M&S were… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE”

Written on: 31/03/2014

TERRIBLE SERVICE. Ordered and paid for a mothers day bouquet a week in advance, the money left my bank account. The flowers didn't arrive on the pre-booked day. I phoned them twice and had to wait 25 minutes for my call to be answered. They said they would ring me back if there was a problem. Obviously there was a problem but they didn't bother to let me know. They use YODEL as couriers. I'm still on the phone waiting for them to answer!!!… Read Full Review

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★☆☆☆☆

“Dreadful Please DO NOT ruin your special occasion by using”

Written on: 23/03/2014 by Alessandro198 (1 review written)

Friend ordered me flowers for anniversary of mum's death. Flowers did not arrive. Indeed, they have still not arrived. In the end more time spent trying to find out where flowers were (had they been left were they still coming) than remembering my mum. Refund given but occasion wrecked. Obviously, friend who sent them also very upset… Read Full Review

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★☆☆☆☆

“Worst service i have ever used”

Written on: 05/03/2014 by Shaunbastin (1 review written)

Please stay away from M&S Flowers service they are utterly useless. I wouldn't waste your money or your time. Flowers were on their way for 3 days until they finally said they would give me a refund a refund i am still waiting on!… Read Full Review

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★☆☆☆☆

“Never!”

Written on: 17/02/2014 by Tutubailey (1 review written)

My other half order flowers for Valentine's day two weeks in advance. On the day nothing came as the time ticked by. He called them and they said their driver wasn't answering his phone. The flowers were left outside my work premises at about 6pm (when everyone, including myself, had gone home) and I collected them on Monday, all wilted. Just unbelievable! I'm surprised that M&S would be so terrible. Never again!!… Read Full Review

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★☆☆☆☆

“No delivery at all”

Written on: 11/02/2014

My friend ordered flowers from M&S for her Son in Laws Parents celebrating their Diamond Wedding Anniversary. As a valued M&S cardholder she had no reason not to trust them to deliver on time. However on the day they were due to be delivered she received a phone call from M&S saying they couldn't be delivered for a further two days!! She stated that was unacceptable and cancelled the order, and then had to pay more a substantial amount more money to have same day delivery from… Read Full Review

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