Marks & Spencer Flowers /flowers Reviews - www.marksandspencer.com

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Marks and Spencer Flowers www.marksandspencer.com/flowers

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Latest Reviews

★☆☆☆☆

“Never again”

Written on: 13/06/2017

The scented rose and lavender planter , a gift from my Mum, arrived 5days after dispatch date. The container had been tipped on its side. Severely damaged plants/compost everywhere.flowers NOT scented/lavender stems pushed into compost were dead . In the past I haven't told my Mum that I have had some dreadful flowers delivered from m&s, this time I had not choice. When Mum went to store to complain she was given a full refund & flowers worth £13 as a good will gesture. You might think that's… Read Full Review

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★☆☆☆☆

“Hyacinth gift bag”

Written on: 30/04/2017 by Elisha331 (1 review written)

On 15th of April I received a Hyacinth gift bag from my son for my birthday. I followed the instructions on the enclosed leaflet. I waited for my blooms to open. This only took 1 day. I have to say how disappointed I was with them. After a couple of days they began to loose the colour and by the fifth day they had to be disposed of. I realise Hyacinths are not often usd as a cut flower but I thought they would have lasted longer than five days. I will in the kindest way tell my son not to… Read Full Review

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★★★☆☆

“Fair trade rose and alstromeria”

Written on: 16/04/2017 by Arnoldla75 (1 review written)

Very generous bunch of flowers arrived Wednesday unfortunately one rose already dead and by Friday half of them had died. No flower food with the delivery. Alstromeria and soldago fine lasting well. Quantity and delivery great but quality of roses poor. Although the Christmas flowers we received were lovely and excellent quality these were disappointing. … Read Full Review

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★☆☆☆☆

“Why would anyone choose Yodel”

Written on: 13/04/2017 by pblackburn68 (1 review written)

I think the title says it all. If I had known they would use Yodel to 'deliver' then I would have used someone else. Last M&S flower delivery from me… Read Full Review

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★★★☆☆

“They need to up their game”

Written on: 04/04/2017 by Matthews1981 (1 review written)

The M&S website specifically doesn't allow us to post a review that mentions delivery, which means feedback there only focusses on the flowers themselves, and they also do a feedback request re the packaging. The packaging was fine and the flowers well protected, but my Mum had stayed in for the whole day they were supposed to arrive. An hour after their last chance I phoned M&S and it seems the flowers had never been on the van and they had no idea where they were, despite the fact that I'd… Read Full Review

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★★★☆☆

“Mothers day flower”

Written on: 03/04/2017 by 466Bennett (1 review written)

I had flower bought for me for mothers day they was in box. When topped up with water it leaked all over. After sending email was abit worried after reading some of these comments they said they would send me a voucher to which this morning i got it. They do need to improve but think they dealt with it very well and quick… Read Full Review

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★☆☆☆☆

“Mother's day bouquet”

Written on: 28/03/2017 by KoltenOrr (1 review written)

In an effort to avoid the Mother's Day rush I ordered flowers to be delivered today. The bouquet that arrived was extremely poor - half of the roses were dead and all contents suffered from a lack moisture. The call centre person was reluctant to accept the criticism quoting how M&S flowers were usually 'perfect'. Eventually I was offered a replacement bouquet...........will keep you posted!… Read Full Review

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★★★☆☆

“flowers broken and flattened”

Written on: 28/03/2017 by Drew38 (1 review written)

I received from my son in Germany one of your outdoor tubs of plants, in this tub a box of chocolates had just been put on top of the display resulting in a broken plant and two completely flattened little pink flowers. Surely these chocolates could have been placed down the side of the tub thus preventing any damage to my gift for Mothers day… Read Full Review

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★☆☆☆☆

“Wrong flowers and inferior quality”

Written on: 27/03/2017 by Weberur461 (1 review written)

I order a large bouquet of roses and freesias in a gift box for my mother on Mother's Day at a cost of £45. Although they were delivered on time they were not the correct flowers. What arrived was a small bunch of roses and lilies wrapped in tissue paper. They were of very poor quality and 1 day after delivery the roses were dead! There was no card delivered with the flowers so she didn't know who they were from. So disappointing and it ruined what was supposed to be a lovely surprise. I… Read Full Review

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★☆☆☆☆

“classic flowering barrel a few plants out of the soil...”

Written on: 25/03/2017 by bridget76 (1 review written)

The "classic flowering barrel" was delivered on 24/03/2017 as a gift for mothers day. When the box was opened a few plants were laying in the base of the cardboard box and not planted in the soil and soil was part in the barrel and part in the box. This packaging was unsuitable to transporting a pot with plants and was probably destroyed in transit in the delivery van. The cost was £30 which was a rip off … Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 20/03/2017

Order initially delayed by 24 hours only to be told delay would be 72 hours. After an hour and a half on the phone with no satisfactory resolution - order cancelled. Very bad customer service. Would never use again… Read Full Review

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★★★☆☆

“Delivery included in price but delivery offers poor...”

Written on: 13/03/2017 by sammy_2 (3 reviews written)

I ordered a bouquet of flowers for a friend and was happy to see that delivery was included in the price. However, the delivery person just left them in front of her flat (she lives in London) and they were presumably stolen or never delivered. I would have thought that a signed-for delivery would be necessary, especially in London. Was going to order on Waitrose but delivery was quite expensive, but now I wish I had ordered elsewhere. Would not recommend… Read Full Review

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★★☆☆☆

“Late delivery”

Written on: 17/02/2017 by vkSlaughter149 (1 review written)

I ordered some flowers on behalf of my elderly father for my mother on Valentine's day was not aware that they would be delivered between 7am -7pm after tracking the order in the morning at 10.15 it told me that there was 165 deliveries before mine .I appreciate it is a busy day but surely marks and spencers should ensure their couriers take on extra staff to cover this the flowers were eventually delivered at 6.58 pm the day was nearly over and I was not happy that my disabled mother had the… Read Full Review

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★☆☆☆☆

“Valantines day roses”

Written on: 17/02/2017 by Adalynnx447 (1 review written)

Flowers arrived at 7.30 in the evening. The roses had dead leaves and were extremely poorly presented. The flowers were scrawny and were damaged. Really not satisfied… Read Full Review

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★☆☆☆☆

“TERRIBLE DELIVERY POLICY FOR VALENTINE'S”

Written on: 14/02/2017 by Lovepb123 (1 review written)

Ordered 2 Valentine's bouquets the previous day since M&S guaranteed next-day delivery (I.e. In the 14th Feb). What they omitted to highlight was that delivery would take place anytimebwtween 7am and 7pm. All they advertise is "Next day delivery" and in time for Valentine's. Since these were ordered to surprise someone at work, and since the person is being taken for dinner at 6pm, am panicking now that they'll only see their flowers a day after Valentine's. RUBBISH SERVICE M&S. DONT RECOMMEND… Read Full Review

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★★☆☆☆

“3 experiences”

Written on: 14/02/2017

I once bought flowers for a friend that dropped within 2 days and she complained directly in store. I received a bouquet through the post and half of flower heads were snapped off. My son bought me a bunch of flowers and they died within 2 days whilst the ones I'd bought myself from a local supermarket a week previously still looked fresh. I'm a big M&S fan but the flowers let them down. I won't buy them again unless there is a big improvement. I would expect them to last 7 days as advertised… Read Full Review

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★☆☆☆☆

“TERRIBLE!!!!!!!!!!!!!!!”

Written on: 10/02/2017 by AnnabelleLarsen77 (1 review written)

I ordered flowers for a Birthday and was told the delivery would be up to 18.00 on the day - not very pleased but hoped they would be delivered earlier. By 18.15 they still hadn't been delivered so I contacted Customer Services who said they couldn't now be delivered the next day but would be the following one and again up to 18.00. This would mean 2 days late!! After a lengthy confrontation and threats to contact higher management they were delivered that evening at 19.00. Not what I expect… Read Full Review

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★★☆☆☆

“Roses lasted 3 days”

Written on: 28/12/2016 by Gilbert55 (1 review written)

I bought a bouquet in Leeds store on Friday, the roses looked good to start but were dead by monday. The lilies have not opened after 5 days and do not look like they are going to. We used the sachet provided for the water. This is not the first time the flowers have not lasted, I think they should last a week from purchase and the lilies should open after one or two days. The store have offered to replace them which is fair enough although I don't expect them to be any better… Read Full Review

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★☆☆☆☆

“Absolutely disgraceful”

Written on: 24/12/2016

Received the Hydrangea arrangement on Mon 19th December in a burst box dumped on my doorstep even though I was in house . Everything looked half dead but I hoped after being cut and treated they would improve. Not a bit! They were in bin by Wed 21st Dec. My sister had exact same experience with hers as the sender sent to both of us.This is the second time this has happened to me with M&S flowers. I feel they bank on the fact that the recipient does not want to complain as they don't want to… Read Full Review

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★★★★★

“Fabulous ”

Written on: 13/12/2016 by ezMontgomery393 (1 review written)

I ordered my flowers using a wrong telephone number and rang a management line but the lady was remarkable and even rang me on the day to ask how they where stunning service… Read Full Review

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