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| Quality of website | 9/10  |
|---|---|
| Value for Money | 1/10 |
| Reviewer Rating | 1/10 |
| Overall Rating | 1/10  |
Full review by
Jenny7
on 8th Mar 2008
User Rating : 1
Respect :
0
Good Points: Easy to order and pay for Flowers
Bad Points: Difficult to get your Flowers
General comments: My daughter ordered me flowers for Mother's Day from Peru. She is backpacking and I have not seen her in over a year. It is difficult for her to get internet access, but she still went to great trouble to make sure I had flowers on for Mother's Day by ordering online from M&S. No flowers came. Yet they have taken the money from her account! After ringing to complain, and the promise by M&S customer service that my flowers would be delivered 2 days after my complaint - still no flowers arrived! I rang again to complain and was promised that a manager would ring me back with an explanation. A manager did ring me back, but without an explanation and still without any flowers.
I can forgive a mistake, or two, but I cannot forgive the lack of care or understanding from M&S customer service department. I could hear from the tone, "so... your flowers didn't come........get over it!"
Jenny7's review and ratings | 176 words
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