Marks & Spencer Flowers /flowers Reviews - www.marksandspencer.com

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Media Gallery for Marks and Spencer Flowers www.marksandspencer.com/flowers

Marks and Spencer Flowers www.marksandspencer.com/flowers

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Latest Reviews

★★☆☆☆

“Late delivery”

Written on: 17/02/2017 by vkSlaughter149 (1 review written)

I ordered some flowers on behalf of my elderly father for my mother on Valentine's day was not aware that they would be delivered between 7am -7pm after tracking the order in the morning at 10.15 it told me that there was 165 deliveries before mine .I appreciate it is a busy day but surely marks and spencers should ensure their couriers take on extra staff to cover this the flowers were eventually delivered at 6.58 pm the day was nearly over and I was not happy that my disabled mother had the… Read Full Review

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★☆☆☆☆

“Valantines day roses”

Written on: 17/02/2017 by Adalynnx447 (1 review written)

Flowers arrived at 7.30 in the evening. The roses had dead leaves and were extremely poorly presented. The flowers were scrawny and were damaged. Really not satisfied… Read Full Review

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★☆☆☆☆

“TERRIBLE DELIVERY POLICY FOR VALENTINE'S”

Written on: 14/02/2017 by Lovepb123 (1 review written)

Ordered 2 Valentine's bouquets the previous day since M&S guaranteed next-day delivery (I.e. In the 14th Feb). What they omitted to highlight was that delivery would take place anytimebwtween 7am and 7pm. All they advertise is "Next day delivery" and in time for Valentine's. Since these were ordered to surprise someone at work, and since the person is being taken for dinner at 6pm, am panicking now that they'll only see their flowers a day after Valentine's. RUBBISH SERVICE M&S. DONT RECOMMEND… Read Full Review

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★★☆☆☆

“3 experiences”

Written on: 14/02/2017

I once bought flowers for a friend that dropped within 2 days and she complained directly in store. I received a bouquet through the post and half of flower heads were snapped off. My son bought me a bunch of flowers and they died within 2 days whilst the ones I'd bought myself from a local supermarket a week previously still looked fresh. I'm a big M&S fan but the flowers let them down. I won't buy them again unless there is a big improvement. I would expect them to last 7 days as advertised… Read Full Review

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★☆☆☆☆

“TERRIBLE!!!!!!!!!!!!!!!”

Written on: 10/02/2017 by AnnabelleLarsen77 (1 review written)

I ordered flowers for a Birthday and was told the delivery would be up to 18.00 on the day - not very pleased but hoped they would be delivered earlier. By 18.15 they still hadn't been delivered so I contacted Customer Services who said they couldn't now be delivered the next day but would be the following one and again up to 18.00. This would mean 2 days late!! After a lengthy confrontation and threats to contact higher management they were delivered that evening at 19.00. Not what I expect… Read Full Review

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★★☆☆☆

“Roses lasted 3 days”

Written on: 28/12/2016 by Gilbert55 (1 review written)

I bought a bouquet in Leeds store on Friday, the roses looked good to start but were dead by monday. The lilies have not opened after 5 days and do not look like they are going to. We used the sachet provided for the water. This is not the first time the flowers have not lasted, I think they should last a week from purchase and the lilies should open after one or two days. The store have offered to replace them which is fair enough although I don't expect them to be any better… Read Full Review

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★☆☆☆☆

“Absolutely disgraceful”

Written on: 24/12/2016

Received the Hydrangea arrangement on Mon 19th December in a burst box dumped on my doorstep even though I was in house . Everything looked half dead but I hoped after being cut and treated they would improve. Not a bit! They were in bin by Wed 21st Dec. My sister had exact same experience with hers as the sender sent to both of us.This is the second time this has happened to me with M&S flowers. I feel they bank on the fact that the recipient does not want to complain as they don't want to… Read Full Review

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★★★★★

“Fabulous ”

Written on: 13/12/2016 by ezMontgomery393 (1 review written)

I ordered my flowers using a wrong telephone number and rang a management line but the lady was remarkable and even rang me on the day to ask how they where stunning service… Read Full Review

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★☆☆☆☆

“Do not use to send flowers to Northern Ireland”

Written on: 11/12/2016 by Disappointed31 (1 review written)

Really I should have known better, having had a very similar experience 2 years ago, however hopeful that things had improved I ordered flowers on Thurs 8th December to be sent to an address in NI. They were due to be delivered Sat 10th, they never turned up, I checked the tracker which stated they were out for delivery on Friday. Exactly the experience I had previously, on that occasion they did eventually turn up, days after the 90th birthday for which they were intended and were wilted… Read Full Review

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★☆☆☆☆

“Birthday Bouquet”

Written on: 25/11/2016 by ABEE1 (1 review written)

My elderly mother ordered a birthday bouquet for me from M&S delivered to my home. I didn't have the heart to tell her how dreadful they were, floppy, half dead, and cheap looking. I was shocked they'd cost £35, I'm assuming although they were free delivery, a large portion of the cost goes towards the P&P. I rang M&S myself. Waited ages for someone to pick up the phone. The live chat was too busy as well. Eventually got through after some time and a replacement bouquet was sent out. Again… Read Full Review

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★☆☆☆☆

“Poor quality Bouquet”

Written on: 26/10/2016

I have recently arranged a bouquet £30 from M&S, for a birthday present, I saw the flowers 3 days after delivery,dreadful quality looking dead, they arrived without any water, and were sent out the previous night, DPD giives you updates where your order is, it didn't arrive till 4pm in the afternoon Dreadful quality and delivery… Read Full Review

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★☆☆☆☆

“flower gift bags”

Written on: 14/09/2016 by Jocelynnj417 (1 review written)

poor quality did not last long not worth the money… Read Full Review

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★☆☆☆☆

“Flowers left on front doorstep in fill view of the sun”

Written on: 08/09/2016

My nephew has sent me flowers twice now. In both cases the expensive bouquet was left on the front doorstep in full view of the sun and the neighbours. The first time, the Yodel driver rang the bell and did not even wait for me to answer. The second time we were away. I found out about the delivery by chance and asked a neighbour to take the flowers in. Half the flowers were dead (after an day and a night on the doorstep). Terrible service. I cannot recommend it. It is difficult to… Read Full Review

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★☆☆☆☆

“wilted cream roses bad bad annoyed”

Written on: 01/09/2016 by 436Davis (1 review written)

I bought wedding bouquet three bridesmaids and,four button holes,very expensive,they arrived on the Thursday for the Friday,they were cream roses,the flowers were brown the ribbons were all frayed and, heads on the rose button holes broke off,what a let down m&s.I did take pictures of them… Read Full Review

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★★★★★

“Flowers”

Written on: 20/06/2016 by Finley411 (1 review written)

A very professional service. The flowers arrived next day even though I only ordered them at 4pm the previous day, were tracked on my phone, given a delivery time which was kept to arrived beautifully packaged and were fresh and very beautiful. Thank you Marks and Spencer a bouquet to you… Read Full Review

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★☆☆☆☆

“Dead in three days”

Written on: 16/06/2016 by Tyrone188 (1 review written)

I was sent an Autograph bouquet for an anniversary costing around £50. it lasted one day looking reasonably fresh and was totally dead by the third day. Cusomer Service were unhelpful but promised to ring me back which they never did… Read Full Review

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★★☆☆☆

“Pink Orchid”

Written on: 16/05/2016 by 86Black (1 review written)

Orchid arrived with tear in one leaf and mark on another. Flowers looked a bit sad and definitely not the quality one would expect from M&S. When I rang they offered a £5 gift card. The plant was £45 and when it is sent as a gift you would hope it to be in first class condition, not a reject. They then agreed to send a replacement which was in very good condition and different altogether from the first plant. Well done M&S on your second attempt but it should have been right first time… Read Full Review

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★★☆☆☆

“60th roses gift”

Written on: 06/05/2016 by Chacek243 (1 review written)

White m&s roses sent to restaurant by friend as she could not attend party all bruised and brown plus 4 droopy heads awful. They look terrible in vase would not recommend. Product awful and I feel bad as my friend would not have given me flowers in that condition… Read Full Review

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★☆☆☆☆

“Diamond Wedding Anniversary”

Written on: 06/04/2016

Ordered the classic roses in hot pink looked beautiful in the book 35 roses from red to pink, ordering in the store was an experience in its self took over 45 mins. I wanted them sent to the Imperial Hotel at Torquay as we were all staying there for the weekend, duly delivered on the day (I thought perfect) until they appeared in the room 5 broken and hanging the rest were all brown around the edges, they were put into water immediately on arrival by the hotel staff, but unfortunately died… Read Full Review

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★☆☆☆☆

“Dead!!”

Written on: 28/03/2016

ordered Longi Lily for a special gift - arrived dead, not in water and in a plastic bag… Read Full Review

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