iFlorist Reviews - www.iflorist.co.uk

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“Bad start, good recovery!”

Written on: 01/04/2014 by Venus8 (1 review written)

I ordered flowers for Mother's Day to be delivered on the Saturday. Unfortunately when the flowers arrived my mother was out. Rather than leaving them on the doorstep (it's a flat) or with a neighbour, they were taken to the Royal Mail depot for collection on Monday. The surprise was ruined and the flowers were not as fresh by Monday than on Saturday. I was quite annoyed and left a review on trust pilot. I received a prompt reply and have been promised a fresh bunch of flowers on my chosen day… Read Full Review

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Xxannoyedcustomerxxxx's Response to Venus8's Review

Written on: 09/04/2014

This review has most likely to have been posted by someone paid by i florist to write good reviews. They are the worst company I have ever dealt with

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Venus8's reply to Xxannoyedcustomerxxxx's Comment

Written on: 10/04/2014

I have def not been paid. My mother received her second bunch of flowers on tuesday and she was very happy with them. I don't understand the bad reveiews at all. Perhaps you should contact Iflorist with your complaints and give them a chance to put things right instead of posting on here. I posted on trust pilot with my complaint (you can see it yourself if you think i'm fake) and they responded. Job done!

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“All delivered as expected”

Written on: 14/01/2014

I had no delivery problems with my order and received timely tracking information via e-mail. I was terrified after ordering and reading terrible reviews but had absolutely no complaints and the reciipient was delighted with the surprise. They showed me on Skype and it was perfect. Thankyou. I thought there should be a vase but did not realise that "bouquet" means no vase. Not a biggie… Read Full Review

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“Nice Flowers, Arrived on Time”

Written on: 21/12/2013 by matoko (3 reviews written)

The recipients said the flowers were lovely, so I am happy :)… Read Full Review

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“Lovely flowers, excellent customer service”

Written on: 16/05/2013 by Beach2013 (1 review written)

I ordered flowers for my Mum as a Mother's Day gift using a promotion voucher from Amazon local deals. After purchasing the voucher I found unpleasing reviews for Iflorist online & was very worried. However, I ordered the flowers which arrived on the day requested in perfect condition. My Mum was very pleased with her bouquet. Sadly, the roses had died within six days and had a seven day guarantee. I contacted Iflorsit and sent in a photo of the dead roses as requested. The customer service… Read Full Review

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“Fantastic”

Written on: 15/05/2013 by shopuntilidrop (6 reviews written)

I ordered the bright and cheery range from Flowerfete - and affiliate of Iflorist and I cant fault the company. The order was placed yesterday and arrived today on time. My only niggle and it is purely just being picky is that I did not receive a dispatch email. I called customer services twice and spoke to Jack who was more than helpful. All in all I would defiantly order from flowerfete again or Iflorist. They simply do what they say on the tin! … Read Full Review

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“Lovely arrangement”

Written on: 18/03/2013 by 21sjjackson (1 review written)

The arrangement was really lovely and delivered on the day before mothers day. The roses did not last very long but the lilies are still going strong. Had a voucher for Scan2win but cannot get into the web site so disappointed that I cannot get a chance to win more lovely flowers… Read Full Review

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“Flowers arrived in good condition but ....”

Written on: 14/03/2013

Had a phone call from my Mum this morning to say she as over the moon with the flowers I had sent. This was such a relief as after having read previous reviews I was worried sick that they would be a disaster. I think my Mum thought I was going mad when I kept asking her if she was sure they were ok? So yes I am happy they arrived and she was happy but ..... after having read the reviews I would not put myself through this stress again!!… Read Full Review

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“I was really worried, but it all went very well.”

Written on: 10/03/2013

Having read the reviews I was really worried about today. But my friend's received the flowers at 9am and says they're lovely. She sent a photo, roses all beautiful and lilies in bud to come later. I only ordered them yesterday so I'm impressed they actually got them to her for Mothers Day and that they're weren't wilty crusty flowers. It did say say in my 'Delivery Email' that they were due by the 12th, that worried me, I don't know why it said that. But then proceeded to tick all the… Read Full Review

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“Better than interflora!”

Written on: 16/02/2013

Always used interflora but will use this website from now on. Far more reasonable deals, especially for international deliveries. Great chat help too… Read Full Review

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“Support team performance”

Written on: 15/02/2013

Delivery question answered very quickly and politely via chat. Good work… Read Full Review

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“very helpful thank you”

Written on: 17/11/2012

simple order procedure good communication anytime for tracking advise etc… Read Full Review

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“Lady I spoke to was very helpful”

Written on: 16/11/2012

Lady I spoke to was very helpful, I would use the chat line service again. I would recommened… Read Full Review

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“A positive experience”

Written on: 15/11/2012

I ordered some flowers late one night - they were delivered the next day for about £5. I didn't see what the flowers look like - it was a surprise - but the service was good. The online chat help is a good idea - and the person I spoke to was very obliging… Read Full Review

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“I wanted to order a bouquet to be delivered in France...”

Written on: 14/11/2012

I wanted to order a bouquet to be delivered in France and like this website for the choice and the price they provide. I used the chat service to ask about delivery prices for the international. The answers I received were disappointed and not what I was expected as I was told that I had to pay for delivery even if I placed the same type of order 2 months ago and did not pay for it. But I was offered a voucher of £5 to use instantly, which covered the cost of the courier so I am very happy… Read Full Review

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“Good customer service”

Written on: 14/11/2012

The attention was quick and I am now waiting to see when my flowers will be delivered tomorrow 13 Nov. Thank you… Read Full Review

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“Full order fulfilled promptly”

Written on: 08/11/2012 by briggsy52 (1 review written)

I ordered 4 wine hampers from this company, 3 were delivered on the promised date (chosen by me and within a few days of ordering) but due to a courier error the final hamper was delivered the following day. Customer services sorted the problem and were prepared to re-send another hamper if the original one did not turn up. Online support enabled good communication and a prompt response to my problem. The hampers are of good quality and securely packaged for safe delivery. Would definitely use… Read Full Review

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“Unknown sender!”

Written on: 08/11/2012

Flowers and chocolates delivered today, but there was no name on the gift card. I contacted the customer support team via live chat. They were unable to give me the name of the sender due to customer privacy but could tell me where they were sent from. this helped to clarify the matter. The member of the customer services team was fast and efficient… Read Full Review

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“Good communication and product was as described. I...”

Written on: 31/10/2012

Good communication and product was as described. I have recommended this site to a friend… Read Full Review

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“ I like iflorist,i always use it when i want to send...”

Written on: 30/10/2012 by cristinanenciu (1 review written)

I like iflorist,i always use it when i want to send flowers or gifts.I used it before and i was very content… Read Full Review

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“Easy to use website. Live chat to check on orders.”

Written on: 16/10/2012 by preferpurple (1 review written)

Easy to use website. Live chat to check on orders. Had to check on orders by late afternoon, originally told not delivered due to a technical issue and I`d get a refund and then told they had been delivered and was given a tracking number. My gift of flowers to two lovely friends/family members were received and were lovely they said… Read Full Review

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