iFlorist Reviews - www.iflorist.co.uk

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“Product not as reflected online ”

Written on: 21/05/2015 by qkKincaid93 (1 review written)

Product ordered online was the Stephanotis gift bag. Order received was a different plant. Contacted customer service, they apologised and arranged for another delivery of the Stephanotis gift bag. Next order received was an orchid. Rung customer service again and they advised it was likely that a substitution was being sent as Stephanotis was out of stock (this wasn't reflected on the website.) They offered a gift voucher for an amount less that the original purchase price but no refund was… Read Full Review

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“Buy a Mercedes get a smart car”

Written on: 29/03/2015

The analogy is that I bought a lovely looking Scarlet bouquet for a relatives birthday for £50, what she got was a bunch of roses with some green bits worth about a tenner.I have had much better from my local florist for a lot less. I only know because she sent me a photo to say 'thanks'. I contacted Iflorist and was bumbed off with the usual seasonal excuse. I expected some slight difference but this was way off. To me this looked like a half interested attempt not expecting that I would ever… Read Full Review

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“wrong flowers!!”

Written on: 26/03/2015 by mump (1 review written)

my son ordered me a bouquet of flowers including freesias (my favourite ) for mothers day but I received tulips ! which didn't even last a week. I'm very disappointed with the flowers and when my son complained he only received a £5 voucher which I am sure he will not be using. surley a full refund or replacement should have been given… Read Full Review

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“Mother's day present, not mother's night!”

Written on: 17/03/2015 by manuetaaz (2 reviews written)

We ordered a lovely basket of flowers for my mother-in-law for mother's day as we couldn't be with her that day. While I do not expect the flowers to arrive at 8am as I know I am not the only customer, I was actually hoping for the flowers to arrive during the day. The link supposedy tracking the flowers was not working, there was no phone number to call. As we wanted to keep the surprise until the flowers arrived, we didn't say anything (bad move). The flowers arrived at 8pm with the poor… Read Full Review

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“Dreadful Mothers day afternoon tea Gift Basket ”

Written on: 17/03/2015

I paid £24 + £4.90 for next day delivery for a Mother's Day afternoon tea gift basket. I called my mum and told her to expect a delivery. She stayed in all day and nothing arrived. The tracking website only showed the service being booked, no updates about an actual delivery. I called the iFlorist, they said it was a mistake with the website and that they can never deliver the baskets next day! A computer issue he said! I was refunded the delivery money and the basket arrived the day after… Read Full Review

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“Disappointing dead flowers”

Written on: 10/12/2014 by KatherineDixon162 (1 review written)

I sent flowers to cheer up a very ill friend and sadly they caused more distress as they arrived in a crushed package, some dead and the rest lasting only a couple of days. Not wanting to upset me another member of the family reported this disgraceful service and a fresh bouquet was sent, arriving in good order by a different carrier. I suggest that the company do not use Hermes again. I will not be using this service again as reliability is paramount. Although the flowers eventually were… Read Full Review

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“Disappointing dead flowers”

Written on: 10/12/2014 by KatherineDixon162 (1 review written)

I sent flowers to cheer up a very ill friend and sadly they caused more distress as they arrived in a crushed package, some dead and the rest lasting only a couple of days. Not wanting to upset me another member of the family reported this disgraceful service and a fresh bouquet was sent, arriving in good order by a different carrier. I suggest that the company do not use Hermes again. I will not be using this service again as reliability is paramount. Although the flowers eventually were… Read Full Review

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“Misleading images on website”

Written on: 13/11/2014 by Keneeeeyh (1 review written)

Ordered a beautiful bouquet for my cousin in USA. Delivery prompt but when my cousin sent a pic of the flowers I was horrified that they were not a patch on the ones advertised. The flowers looked past their sell by date and the roses were diseased. The offending petals had been picked off. Although supposed to have various flowers and fillers, only lilies and roses included. How embarrassing. All this for £55. I have asked for a refund for the flowers NOT included. As yet - no reply!!!!!!!!… Read Full Review

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“Flowers nice but service poor”

Written on: 26/04/2014

Ordered flowers for mothers day that were supposed to be delivered with free chocolates. The flowers arrived and were beautiful but the chocolates did not. I emailed them but only received an automated reply saying they would deal with my query as soon as possible. I did not receive any further reply, and the flowers were dead within a week. I emailed them again and still did not receive a reply. Today (25 days later) I finally received a reply offering me a £5 voucher. Unsatisfactory service… Read Full Review

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“Poor response from company when they delivered another...”

Written on: 25/04/2014 by Enob (1 review written)

First time if using this company and I ordered a plant for Mother's Day only for a totally different plant to be delivered ironically of which my mothers already has lots of in her own garden. IFlorist offered a £5 gift voucher in response and although I've contacted them since to say that this isn't really good enough and could they re-deliver the Peach Rose gift plant to my mother free of charge I have no response. I have suggested that they post 'currently' of of stock' remarks on any… Read Full Review

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“Don't choose a bouquet as they will just change it!”

Written on: 21/04/2014

I spent ages choosing a bouquet for my sister-in-law and ended up choosing a gorgeous peach and pink bouquet which was part of their mother's day range. It arrived on time and although sister-in-law was thrilled with the flowers, when I saw the bouquet I was not. It looked NOTHING like what I had ordered, there were no peach roses (which were the main part of the bouquet) there were some white ones and there were also no big pink flowers (unsure what there correct name is), only a couple of… Read Full Review

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“delivered wrong day without the added gift”

Written on: 30/03/2014 by Coker60 (1 review written)

The website and receipt clearly marked for deliver on Mothers day. I ordered for my wife and mother - my wife's arrived two days early and my mother's 1 day early without the additional fit I had ordered. Dismissive email from them. Never use them again… Read Full Review

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“Ordered Two Bouquets, One Arrived - with a Smashed Vase!”

Written on: 17/02/2014 by creativt69 (1 review written)

I am currently travelling in India, and was away for Valentines Day 2014. So I ordered a nice-looking bouquet of a dozen red roses for my wife, and a dozen cream roses for my kids. I also ordered vases for both bouquets at an additional cost. The order was placed Feb 12th, and I received the emails to confirm my order. Feb 14th came, and only the red-rose bouquet was delivered - and the vase was smashed to pieces! I tried to call through, but kept getting the 'all operators are currently… Read Full Review

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“Poor Card”

Written on: 14/02/2014

I received a dozen roses for valentines day that had no fern or greenery with them and the "valentines" card was blue and said "gift card" on the front, how romantic! The flowers were also a little tired looking. Earn some brownie points guys and go to a local florist and card shop, it means much more!… Read Full Review

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“Would not use again.”

Written on: 20/09/2013

I ordered flowers to be delivered on a certain date, they were delivered 3 days before hand. The next day another delivery was sent to my friend, neither flower delivery was what I ordered, or expected for the price. My friend thought I'd lost the plot! I raised this problem with the iflorist I have not received a satisfactory outcome, after several emails between us. I am expected to write a letter of complaint to head office, and telephone them with the problem, surely being on line an email… Read Full Review

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“Oh dear, what to say?”

Written on: 03/06/2013

I ordered flowers for my daughter's birthday last year from iFlorist to be delivered in Germany. She was very pleased and they arrived on time with chocolates per the order. This year was an entirely different story. She still has not received the flowers I ordered for the 24th of May. Numerous emails went unanswered, as well as the inquiry ticket on the website. Finally I spoke with the online chat and they have now scheduled a delivery for this Tuesday, but I was told that they would not… Read Full Review

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“Totally Rubbish Flowers”

Written on: 11/03/2013

Website was easy to navigate, ordering was easy and I got regular email updates. Flowers were delivered on time with no problem. The flowers themselves were totally rubbish and overpriced. 3 puny roses, 2 puny lillies and some privet in a box. I ordered from Florida for my mother in the UK. Her garden has much better specimens during the blooming season. In the 20+ years I have been ordering flowers for special occasions, I was told that these were by far the worst ever received. DO NOT… Read Full Review

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“Late and wrong order ”

Written on: 17/02/2013 by BradW (1 review written)

Used them last year for Mother's Day and the flowers were delivered a day late. It was obviously a busy day for them and I decided to give them another chance and ordered flowers to be delivered the day before valentines day (I assumed it would be quieter than asking for them on valentines day). The flowers came after 6pm and were passed their best. They looked like they'd spend all day in the delivery van, which I assume they had. I also ordered 20 tulips of various colours and a bunch of red… Read Full Review

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“iflorist are an unreliable company with a sloppy service”

Written on: 11/02/2013

My order was one-day late. While this may not seem like much bear in mind that this is a flower company attempting to deliver flowers for the day of a special occasion, particularly if the addressee cannot be with the purchaser on the day in question. To put it into perspective I ordered the flowers (With chocolates, a teddy bear and champagne) to my girlfriend on her anniversary while I was away. Because they were a day late she was left empty handed and almost believed that I had… Read Full Review

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“Sent out late, arrived damaged, affiliate link didn't...”

Written on: 29/01/2013 by simiane (1 review written)

Pretty annoyed at the service I received from iFlorist. I ordered a bottle of champagne to be sent to a friend. I picked my delivery date and received a confirmation email two days before stating that the order had been sent out and would be delivered on the Friday. Friday came and went with no delivery - I contacted the couriers who told me that they'd only picked the order up that day and it was due for delivery on the Monday. I contacted iFlorist via their live help chat - initially to be… Read Full Review

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Jtownsend's Response to simiane's Review

Written on: 31/01/2013

it's the florist not the company

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Colonial.'s Response to simiane's Review

Written on: 01/02/2013

Dear Simiane,

I am very sorry to hear of the terrible service you had received from us and agree that it is totally unacceptable. We certainly do not wish to lose you as a valued customer of ours so we would like the chance to offer you some compensation. If you would like to email chris@iflorist.co.uk I would be more than happy to sort this for you.

Kind Regards

Chris - Iflorist

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