iFlorist Reviews - www.iflorist.co.uk

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“Not giving money back”

Written on: 22/05/2015 by YareliMonahan174 (1 review written)

Order wasnt complete, flowers for mother day wasnt sent but the money was taken from the account, they send confirmation email, but never send email that cant deliver the flowers. After contacting them with email and phone no answer, after 10 days received email confirming about refund. Unfortunately havent received any money back, its 3 weeks and didn't get refund for 3 weeks now, can't contact them... Ruined mothers day and lost money. Never use Iflorist… Read Full Review

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“Failed to deliver and impossible to contact - DO NOT USE”

Written on: 19/05/2015 by Reganmc402 (1 review written)

Terrible experience with this website. I ordered flowers to be delivered and they have not been delivered - it is impossible to get hold of the company to write a complaint as the email link does not work on their website. Clearly a sham company that are very unreliable. Extremely unhappy that my 85 year old Grandma did not receive her flowers for her birthday. Never use this website… Read Full Review

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“80th birthday disappointment”

Written on: 14/05/2015 by Mimimonster (1 review written)

Flowers ordered for a cousin's 80th birthday (VERY SPECIAL!). Of course they took the money and confirmed the delivery for May 8th. The flowers did not arrive until 3 days later! I tried to call them (long distance from Canada as they had no toll free number) Was left on hold for ages ($$$$$) and then disconnected. I write an e-mail on the 8th to ask what was going on and several days later have not received a reply. I see from other reviews that this is not unusual. DO NOT USE THIS… Read Full Review

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“NO MOTHERS DAY FLOWERS DELIVERED”

Written on: 11/05/2015 by Jeffery60 (1 review written)

MY ORDER CLEARLY STATED THAT THE DELIVERY WOULD BE ON MOTHERS DAY - THEY WERENT - I OPENED A TICKET AND NOONE RESPONDED TO THAT - I CALLED AND WAS TOLD I COULD NOT SPEAK TO A SUPERVISOR - FLOWERS HAVE STILL NOT BEEN DELIVERED AND I WAS TOLD A REFUND WAS NOT POSSIBLE - HORRIBLE EXPERIENCE… Read Full Review

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“Flowers never delivered”

Written on: 17/04/2015 by DanniK108 (1 review written)

basically theft from credit card as this company took my money and never delivered the flowers to France. Despite contacting them I got a refund of £7 on a £22 order. Don't trust them… Read Full Review

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“Read the fine print”

Written on: 04/04/2015 by TylerGallegos (1 review written)

My daughter is studying abroad in France and we wanted to send some flowers for her 21st birthday. They said they would be delivered on the 25th. The first attempt to deliver was a day late. My daughter had college classes until noon so she missed the first delivery attempt at 9am. We asked customer service to request an afternoon delivery. They referred to their policy that they would not allow requested delivery times. Second delivery attempt was at 9am again. A week later we gave up… Read Full Review

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“Terrible experience”

Written on: 27/03/2015 by highlandlady_scotland (1 review written)

I ordered Mothers Day special delivery flowers for a Sunday this year. The flowers were not delivered until Tuesday afternoon, by which point they had been with several couriers and arrived almost completely dead. When I contacted Customer services by phone they were rude and unhelpful and told me that the free delivery specifies that it can take up to 48 hours. This was not written at the checkout when I selected Mothers Day as it was a special Mothers Day delivery service! Why would I… Read Full Review

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“Terrible product and service. Avoid this company!”

Written on: 27/03/2015 by rjgr (1 review written)

I ordered flowers for Mothers Day at a cost of £44.90.I was shocked to receive a phone call from my Mum to say the flowers that arrived were dry, brown and had handfuls of leaves falling off them. I immediately contacted iflorist and sent them photographs of the dead flowers they had delivered, but it was only after sending them three emails and placing an unfavourable review on another site that I finally got a response. They agreed that the flowers were unacceptable, but only refunded… Read Full Review

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Bellesue's Response to rjgr's Review

Written on: 28/03/2015

The same happened to me. Disgraceful. I was sent a second bouquet - they were appalling too. Never asked for a replacement just wanted money back. Flowers are sent on special occasions to Cheer people up. All this caused was stress and upset meant. Do Not USe this Site

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“No flowers for Mothers Day”

Written on: 25/03/2015 by LibbyKing190 (1 review written)

Sent flowers to France for Mothers Day; ordered in plenty of time 9th March. Never use this company to send flowers; they shouldn't be in business. I did manage to get a refund after raising two tickets on their website; couldn't actually get through to someone on the phone as the number doesn't work… Read Full Review

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“Terrible, dreadful, awful”

Written on: 24/03/2015 by Jjvs (1 review written)

Ordered flowers for mothers day whilst away skiing. Sunday came, no flowers, tried contacting call centre 3x but to no avail. Each time (whilst calling from abroad) hanging on for between 10-15 minutes before giving up. Finally got through to call center on fourth attempt to be told, problem with delivery (having paid £6 extra for this 'service' and receiving many parcels from this company without problems) Politely asked not to deliver the flowers on any other day as the wife and kids would… Read Full Review

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“I ordered 2 bouquets, spending a bit more than usual...”

Written on: 23/03/2015 by Pippa194 (1 review written)

I ordered 2 bouquets, spending a bit more than usual as it seemed a good offer. I paid a premium for mothing Sunday delivery. One bouquet was delivered on the Saturday which looked nothing like the ordered one. The flowers were dead and not the flowers or colour I ordered. They said they had delivered them early incase they weren't able to deliver them on the Sunday as had been paid for! The second bouquet were delivered on Monday night after many irate emails. This bouquet was laughable!… Read Full Review

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“Should have done my research”

Written on: 23/03/2015 by peterherring (1 review written)

I really should have check this company out thoroughly before ordering. To echo the other reviewers, I ordered my flowers to be delivered on 15th for Mother's Day. They arrived on Saturday and when I complained they were not interested and tried to fob me off. To make matters worse the flowers started to wilt within two day and did not last the week. So, to sum up my experience....appalling service, appalling quality… Read Full Review

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“not happy ..upset flowers on mothers day”

Written on: 21/03/2015 by Humphreytz170 (1 review written)

my son ordered flowers to arrive Sunday arrived Saturday by Sunday flowers dried and finished . very upsetting would never recommend this company . he would have been better to go to Tesco and pay less and get better flowers..angry this company should be ashamed for taking money for bad products . … Read Full Review

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“No Show, Terrible Customer Service”

Written on: 20/03/2015 by CamdenMorrow (1 review written)

March 10th, I ordered some flowers for Mother's Day. Selected their free delivery option and selected the 14th as a delivery date. The 14th comes and goes, as does Mother's Day - no flowers. Tracking page shows that there's been a "Pre-advice Received" by Royal Mail. I put in a support ticket and explained I had not received the flowers and asked when I could expect to receive them. Their response was that the free delivery service is 48 hours AFTER the selected delivery date. I don't recall… Read Full Review

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“IFLORIST ARE RUBBISH!! ”

Written on: 20/03/2015 by 102Wren (1 review written)

I clicked on an iflorist email offering free delivery for Mothers Day flowers on the Saturday immediately before Mothers Day. I ordered flowers and received an email order confirmation clearly stating Delivery Date: 14 March 2015. The flowers were not delivered until the Monday AFTER Mothers Day, and were in dreadful condition - virtually dead: the stems had to be almost removed in order to revive the few remaining live flowers. I raised a "support ticket" on the florist website on the… Read Full Review

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“Delivered on wrong day”

Written on: 20/03/2015 by Walkere211 (1 review written)

I have used this company last year and they were fine, but this year they delivered the flowers on 14th not the 15th as requested. Reading all the other reviews here I cannot believe that they are still in business. They will certainly not be getting mine again… Read Full Review

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“iflorist your an absolute disgrace !!! ”

Written on: 20/03/2015 by Haynesmx187 (1 review written)

I cried this Mother's Day 15/03/2015, I cried because you as a company ruined everything, on the 8/03/2015 I placed an order for flowers for my mum as I wanted to bring a smile to her face on Mother's Day & your service guaranteed delivery on Mother's Day itself, I was over the moon & felt a pang of excitement wishing I'd love to be able to see her little face light up on this Mothering Sunday morning, I knew I was going to be seeing my mum on the Tuesday following Mothering Sunday as she'd had… Read Full Review

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“Don't bother!”

Written on: 19/03/2015 by Audrey424 (1 review written)

Sadly the whole experience with Flowerfete.co.uk / iflorist has been wholly unsatisfactory. Initially after many attempts of trying to order online, I was unable to do so due to your website not responding so called customer services instead and placed an order over the 'phone. I specifically wanted to order a bouquet of Freesia's, and was really pleased when I thought that this is what I had ordered. I now realise that without any prior contact or any mention in the e-mails telling me that… Read Full Review

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“Very poor service”

Written on: 19/03/2015

This review is written as the recipient of a Mothers Day bouquet ordered by my son. The bouquet in a box was delivered on Tuesday 17th March and left on the doorstep by a Hermes delivery person. I do not know the actual time of delivery as I was out until 12.45pm. Having waited in all day Sunday and Monday in anticipation of the delivery,I finally told my son to cancel the bouquet as it was a complete waste of time and money for him. It appeared he was unable to do so or there was some kind of… Read Full Review

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“Disgusted ”

Written on: 19/03/2015 by Griffithzp500 (1 review written)

Flowers ordered for Mothering Sunday ... iFlorist claim to guarantee delivery, so when flowers fail to arrive, I email to ask what happened ... company respond with 'you should allow 48hrs around the delivery date' and 'it's in the T&C' (the T&C section 5.5 tells me they guarantee Mothering Sunday flowers by Mothering Sunday!), tell me my order will be delivered on Monday ... Monday comes and Monday goes ... another email ... zero response and zero contact ... a phonecall to iFlorist connects… Read Full Review

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