iFlorist Reviews - www.iflorist.co.uk

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“Never got my flowers”

Written on: 24/12/2015 by hannah19871 (1 review written)

I ordered some flowers to be delivered on 22nd December- by 3pm there was no sign of the flowers so I called up and got told they would be delivered by 6pm after reading the bad reviews on Google I started to panic and rang them again and was told again I would get my flowers- 6pm no sign. I called up the next day 23rd December to tell them and they said they would send them tomorrow 24th December- which is no good for me as I wanted them for 22nd December to my girlfriend work address which… Read Full Review

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“Dont waste your money!”

Written on: 09/11/2015 by kePowell435 (1 review written)

I ordered flowers for a friends birthday from here they arrived and looked nothing like the picture I had selected. I had taken my time to find some flowers that I thought she would love and when they arrived not one single flower matched what was meant to be delivered. I can understand that sometimes flowers are not always available at short notice and sometimes are substituted with others but for a totally different bunch to arrive was not good enough! Not only that but the bunch that was… Read Full Review

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“No satisfaction on my order”

Written on: 15/10/2015 by freyaplus1 (1 review written)

24 August I ordered a Tradition Basket to be sent to my daughter in Australia. That order was NOT carried out instead an arrangement was sent but NOT the one I paid for. After loads of emails later I was offered a £5 voucher. Why would I want a voucher when your company can not get it right. Then I was told the company HAD credited my account with £15.70 On checking my bank account NO money had been credited. More emails and two phones calls later still no word as to why so many mistakes… Read Full Review

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“Order didn't ever arrive and they wont refund money”

Written on: 14/10/2015 by Greenwoodpp260 (1 review written)

I ordered an Orchid to be sent to France for my Mothers Birthday. Two weeks later it still hasn't arrived, they wont refund the money and all i've been offered is a £5 voucher. Awful customer service and so angry that i've paid for something they haven't supplied. I would strongly recommend avoiding this company as all you risk is upset and loosing money… Read Full Review

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“Worst online experience I've ever had.”

Written on: 02/10/2015

I ordered what looked like a lovely (but expensive) bunch of flowers for a funeral of a relative that I couldn't go to in France. I was offered a delivery date that was two days before the funeral which seemed safe enough. The flowers never arrived. I was given absolutely no indication that the flowers may not arrive on time nor was there any possibility of tracking my order. I only found that out they'd never arrived from my boyfriend who was over there. I was super embarrased and immediately… Read Full Review

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“UNRELIABLE, INCOMPETENT AND RUDE!!!”

Written on: 15/09/2015 by gachy (1 review written)

Flowers, Bubbly, Chocolate and Card, DELIVERED A DAY LATE! Also, MESSAGE ON CARD LEFT BLANK!!! Recipient had no idea who sent them!! Phoned complaint to customer service who promised to get back to me and didn't. Phoned twice more but totally dismissed!!! Emailed three times and totally IGNORED. APPALLINGLY RUDE! Totally UNRELIABLE and INCOMPETENT… Read Full Review

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“Utterly Incompetent and possibly even malicious”

Written on: 28/08/2015 by Freddys467 (1 review written)

After 2 (kind of 3) orders with Iflorist I have to say they are the worst company I have ever been involved with. The first order I made was 3 days late, and the flowers were dead, not great as a valentines present. The second order was for an anniversary, 1 day late and dead when delivered. The first order was refunded, the second order they refused a refund but offered a new set of flowers to be delivered and they asked for an address. I gave them my girlfriends address (we do not live… Read Full Review

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“Terrible service!!”

Written on: 17/07/2015 by KameronSheridan97 (1 review written)

I placed an order for a large bouquet of flowers for my mother's birthday two werks ago , the flowers arrived 3 days late and when they did arrive the flowers were ready the bin . Tried contact iflorist , all they said was to send some pictures of the flowers and they would look into it . Telephone them on many occasions but they didn't seem interested . Until now I am still waiting for a response from them , not looking good . So be warned stay away!!… Read Full Review

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“No flowers and no refund!!”

Written on: 18/06/2015 by Wadeh143 (1 review written)

Spent £50 for a large bouquet of flowers for grandmother's birthday but they were never delivered . Tried contacting by email but no response and every time I telephone was put on hold forever. Currently trying to obtain refund from credit card company . Never again!!… Read Full Review

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“NEVER AGAIN ”

Written on: 15/06/2015 by vene1984 (1 review written)

I ordered some flowers for my nans birthday I went to visit her and there was no sign of flowers so I just thought they would come later. They didn't arrive so my nan was left very upset thinking I didn't get her anything I rang up the next day and all I got was sorry were send them tomorrow 2 days after my nans birthday I wish I had used interflora as my nan would of got her flowers on her birthday but instead I'm gonna have to show my nan a picture of her flowers and hope they turn up… Read Full Review

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“iflorist.co.uk WARNING!”

Written on: 10/06/2015 by Childersqe248 (1 review written)

Very bad experience. Ordered flowers for my wife who is celebrating her birthday. Flowers were not delivered. Received email confirmation of delivery even if there was no delivery that took place. Told me it was my fault because of mixed up with delivery address. I was informed that flowers will be delivered 2 days after expected date. That would mean my wife will be receiving bad flowers. I was told I cannot cancel my order. They ruined my day. I have to go to Tesco and buy flowers for my… Read Full Review

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“Appalling service”

Written on: 06/06/2015 by Ajeet1 (2 reviews written)

Do not use! Let me down on my mother's 80th birthday. Delivered a pathetic bunch of wilted roses to my mother a day late, after I had ordered the largest bouquet! No meaningful response other than automated email and no refund of money despite providing a high resolution photo of delivery Very sad as more than the £50 O have list, is the fact they let my mother and me down on what was meant to be a very special day… Read Full Review

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“Appalling service. Do not order!”

Written on: 06/06/2015 by Ajeet1 (2 reviews written)

Please do not make the mistake I made of ordering through Ilforist. I ordered their largest bouquet for my mother in her 80th birthday. The bouquet was pathetic and did not arrived till the day after. Despite repeated emails have received no helpful response or refund. Have no other redress but to post this review… Read Full Review

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“Not giving money back”

Written on: 22/05/2015 by YareliMonahan174 (1 review written)

Order wasnt complete, flowers for mother day wasnt sent but the money was taken from the account, they send confirmation email, but never send email that cant deliver the flowers. After contacting them with email and phone no answer, after 10 days received email confirming about refund. Unfortunately havent received any money back, its 3 weeks and didn't get refund for 3 weeks now, can't contact them... Ruined mothers day and lost money. Never use Iflorist… Read Full Review

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“Failed to deliver and impossible to contact - DO NOT USE”

Written on: 19/05/2015 by Reganmc402 (1 review written)

Terrible experience with this website. I ordered flowers to be delivered and they have not been delivered - it is impossible to get hold of the company to write a complaint as the email link does not work on their website. Clearly a sham company that are very unreliable. Extremely unhappy that my 85 year old Grandma did not receive her flowers for her birthday. Never use this website… Read Full Review

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“80th birthday disappointment”

Written on: 14/05/2015 by Mimimonster (1 review written)

Flowers ordered for a cousin's 80th birthday (VERY SPECIAL!). Of course they took the money and confirmed the delivery for May 8th. The flowers did not arrive until 3 days later! I tried to call them (long distance from Canada as they had no toll free number) Was left on hold for ages ($$$$$) and then disconnected. I write an e-mail on the 8th to ask what was going on and several days later have not received a reply. I see from other reviews that this is not unusual. DO NOT USE THIS… Read Full Review

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“NO MOTHERS DAY FLOWERS DELIVERED”

Written on: 11/05/2015 by Jeffery60 (1 review written)

MY ORDER CLEARLY STATED THAT THE DELIVERY WOULD BE ON MOTHERS DAY - THEY WERENT - I OPENED A TICKET AND NOONE RESPONDED TO THAT - I CALLED AND WAS TOLD I COULD NOT SPEAK TO A SUPERVISOR - FLOWERS HAVE STILL NOT BEEN DELIVERED AND I WAS TOLD A REFUND WAS NOT POSSIBLE - HORRIBLE EXPERIENCE… Read Full Review

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“Flowers never delivered”

Written on: 17/04/2015 by DanniK108 (1 review written)

basically theft from credit card as this company took my money and never delivered the flowers to France. Despite contacting them I got a refund of £7 on a £22 order. Don't trust them… Read Full Review

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“Read the fine print”

Written on: 04/04/2015 by TylerGallegos (1 review written)

My daughter is studying abroad in France and we wanted to send some flowers for her 21st birthday. They said they would be delivered on the 25th. The first attempt to deliver was a day late. My daughter had college classes until noon so she missed the first delivery attempt at 9am. We asked customer service to request an afternoon delivery. They referred to their policy that they would not allow requested delivery times. Second delivery attempt was at 9am again. A week later we gave up… Read Full Review

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“Terrible experience”

Written on: 27/03/2015 by highlandlady_scotland (1 review written)

I ordered Mothers Day special delivery flowers for a Sunday this year. The flowers were not delivered until Tuesday afternoon, by which point they had been with several couriers and arrived almost completely dead. When I contacted Customer services by phone they were rude and unhelpful and told me that the free delivery specifies that it can take up to 48 hours. This was not written at the checkout when I selected Mothers Day as it was a special Mothers Day delivery service! Why would I… Read Full Review

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