iFlorist Reviews - www.iflorist.co.uk

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Latest Reviews

“Flowers never delivered”

Written on: 17/04/2015 by DanniK108 (1 review written)

basically theft from credit card as this company took my money and never delivered the flowers to France. Despite contacting them I got a refund of £7 on a £22 order. Don't trust them… Read Full Review

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“Read the fine print”

Written on: 04/04/2015 by TylerGallegos (1 review written)

My daughter is studying abroad in France and we wanted to send some flowers for her 21st birthday. They said they would be delivered on the 25th. The first attempt to deliver was a day late. My daughter had college classes until noon so she missed the first delivery attempt at 9am. We asked customer service to request an afternoon delivery. They referred to their policy that they would not allow requested delivery times. Second delivery attempt was at 9am again. A week later we gave up… Read Full Review

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“Buy a Mercedes get a smart car”

Written on: 29/03/2015

The analogy is that I bought a lovely looking Scarlet bouquet for a relatives birthday for £50, what she got was a bunch of roses with some green bits worth about a tenner.I have had much better from my local florist for a lot less. I only know because she sent me a photo to say 'thanks'. I contacted Iflorist and was bumbed off with the usual seasonal excuse. I expected some slight difference but this was way off. To me this looked like a half interested attempt not expecting that I would ever… Read Full Review

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“Terrible experience”

Written on: 27/03/2015 by highlandlady_scotland (1 review written)

I ordered Mothers Day special delivery flowers for a Sunday this year. The flowers were not delivered until Tuesday afternoon, by which point they had been with several couriers and arrived almost completely dead. When I contacted Customer services by phone they were rude and unhelpful and told me that the free delivery specifies that it can take up to 48 hours. This was not written at the checkout when I selected Mothers Day as it was a special Mothers Day delivery service! Why would I… Read Full Review

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“Terrible product and service. Avoid this company!”

Written on: 27/03/2015 by rjgr (1 review written)

I ordered flowers for Mothers Day at a cost of £44.90.I was shocked to receive a phone call from my Mum to say the flowers that arrived were dry, brown and had handfuls of leaves falling off them. I immediately contacted iflorist and sent them photographs of the dead flowers they had delivered, but it was only after sending them three emails and placing an unfavourable review on another site that I finally got a response. They agreed that the flowers were unacceptable, but only refunded… Read Full Review

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Bellesue's Response to rjgr's Review

Written on: 28/03/2015

The same happened to me. Disgraceful. I was sent a second bouquet - they were appalling too. Never asked for a replacement just wanted money back. Flowers are sent on special occasions to Cheer people up. All this caused was stress and upset meant. Do Not USe this Site

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“wrong flowers!!”

Written on: 26/03/2015 by mump (1 review written)

my son ordered me a bouquet of flowers including freesias (my favourite ) for mothers day but I received tulips ! which didn't even last a week. I'm very disappointed with the flowers and when my son complained he only received a £5 voucher which I am sure he will not be using. surley a full refund or replacement should have been given… Read Full Review

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“No flowers for Mothers Day”

Written on: 25/03/2015 by LibbyKing190 (1 review written)

Sent flowers to France for Mothers Day; ordered in plenty of time 9th March. Never use this company to send flowers; they shouldn't be in business. I did manage to get a refund after raising two tickets on their website; couldn't actually get through to someone on the phone as the number doesn't work… Read Full Review

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“Terrible, dreadful, awful”

Written on: 24/03/2015 by Jjvs (1 review written)

Ordered flowers for mothers day whilst away skiing. Sunday came, no flowers, tried contacting call centre 3x but to no avail. Each time (whilst calling from abroad) hanging on for between 10-15 minutes before giving up. Finally got through to call center on fourth attempt to be told, problem with delivery (having paid £6 extra for this 'service' and receiving many parcels from this company without problems) Politely asked not to deliver the flowers on any other day as the wife and kids would… Read Full Review

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“I ordered 2 bouquets, spending a bit more than usual...”

Written on: 23/03/2015 by Pippa194 (1 review written)

I ordered 2 bouquets, spending a bit more than usual as it seemed a good offer. I paid a premium for mothing Sunday delivery. One bouquet was delivered on the Saturday which looked nothing like the ordered one. The flowers were dead and not the flowers or colour I ordered. They said they had delivered them early incase they weren't able to deliver them on the Sunday as had been paid for! The second bouquet were delivered on Monday night after many irate emails. This bouquet was laughable!… Read Full Review

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“Should have done my research”

Written on: 23/03/2015 by peterherring (1 review written)

I really should have check this company out thoroughly before ordering. To echo the other reviewers, I ordered my flowers to be delivered on 15th for Mother's Day. They arrived on Saturday and when I complained they were not interested and tried to fob me off. To make matters worse the flowers started to wilt within two day and did not last the week. So, to sum up my experience....appalling service, appalling quality… Read Full Review

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“not happy ..upset flowers on mothers day”

Written on: 21/03/2015 by Humphreytz170 (1 review written)

my son ordered flowers to arrive Sunday arrived Saturday by Sunday flowers dried and finished . very upsetting would never recommend this company . he would have been better to go to Tesco and pay less and get better flowers..angry this company should be ashamed for taking money for bad products . … Read Full Review

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“No Show, Terrible Customer Service”

Written on: 20/03/2015 by CamdenMorrow (1 review written)

March 10th, I ordered some flowers for Mother's Day. Selected their free delivery option and selected the 14th as a delivery date. The 14th comes and goes, as does Mother's Day - no flowers. Tracking page shows that there's been a "Pre-advice Received" by Royal Mail. I put in a support ticket and explained I had not received the flowers and asked when I could expect to receive them. Their response was that the free delivery service is 48 hours AFTER the selected delivery date. I don't recall… Read Full Review

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“IFLORIST ARE RUBBISH!! ”

Written on: 20/03/2015 by 102Wren (1 review written)

I clicked on an iflorist email offering free delivery for Mothers Day flowers on the Saturday immediately before Mothers Day. I ordered flowers and received an email order confirmation clearly stating Delivery Date: 14 March 2015. The flowers were not delivered until the Monday AFTER Mothers Day, and were in dreadful condition - virtually dead: the stems had to be almost removed in order to revive the few remaining live flowers. I raised a "support ticket" on the florist website on the… Read Full Review

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“Delivered on wrong day”

Written on: 20/03/2015 by Walkere211 (1 review written)

I have used this company last year and they were fine, but this year they delivered the flowers on 14th not the 15th as requested. Reading all the other reviews here I cannot believe that they are still in business. They will certainly not be getting mine again… Read Full Review

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“iflorist your an absolute disgrace !!! ”

Written on: 20/03/2015 by Haynesmx187 (1 review written)

I cried this Mother's Day 15/03/2015, I cried because you as a company ruined everything, on the 8/03/2015 I placed an order for flowers for my mum as I wanted to bring a smile to her face on Mother's Day & your service guaranteed delivery on Mother's Day itself, I was over the moon & felt a pang of excitement wishing I'd love to be able to see her little face light up on this Mothering Sunday morning, I knew I was going to be seeing my mum on the Tuesday following Mothering Sunday as she'd had… Read Full Review

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“Don't bother!”

Written on: 19/03/2015 by Audrey424 (1 review written)

Sadly the whole experience with Flowerfete.co.uk / iflorist has been wholly unsatisfactory. Initially after many attempts of trying to order online, I was unable to do so due to your website not responding so called customer services instead and placed an order over the 'phone. I specifically wanted to order a bouquet of Freesia's, and was really pleased when I thought that this is what I had ordered. I now realise that without any prior contact or any mention in the e-mails telling me that… Read Full Review

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“Very poor service”

Written on: 19/03/2015

This review is written as the recipient of a Mothers Day bouquet ordered by my son. The bouquet in a box was delivered on Tuesday 17th March and left on the doorstep by a Hermes delivery person. I do not know the actual time of delivery as I was out until 12.45pm. Having waited in all day Sunday and Monday in anticipation of the delivery,I finally told my son to cancel the bouquet as it was a complete waste of time and money for him. It appeared he was unable to do so or there was some kind of… Read Full Review

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“Disgusted ”

Written on: 19/03/2015 by Griffithzp500 (1 review written)

Flowers ordered for Mothering Sunday ... iFlorist claim to guarantee delivery, so when flowers fail to arrive, I email to ask what happened ... company respond with 'you should allow 48hrs around the delivery date' and 'it's in the T&C' (the T&C section 5.5 tells me they guarantee Mothering Sunday flowers by Mothering Sunday!), tell me my order will be delivered on Monday ... Monday comes and Monday goes ... another email ... zero response and zero contact ... a phonecall to iFlorist connects… Read Full Review

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“Do not use”

Written on: 19/03/2015 by dlLancaster249 (1 review written)

Terrible company. Customer service is non existent. Flowers and chocolates ordered for Mothers Day, failed to arrive. Offered £5 voucher off next purchase. I would rather throw the money away than give it to this excuse of a legitimate company… Read Full Review

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“Steer Clear of this Company”

Written on: 18/03/2015 by Catloverbucks (1 review written)

I received flowers for mothers day on Saturday sent by my daughter from the US via I florist who I have discovered also trade under the names of Colonial Gifts and Flower Fete, they were sparse, limp, the buds were falling off and the leaves were torn. I immediately contacted i florist and spoke to a lady who apologised and asked me to take a photo and send it to experience at iflorist. She said she would then contact the florist and ring me back. She did not interestingly ask for my phone… Read Full Review

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