iFlorist www.iflorist.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Dreadful!”
Written on: 17/05/2013
I ordered flowers to be delivered to Australia for my friend's 30th wedding anniversary. They did not arrive. I contacted iflorist through their online chat service to find out why but the agent was unable to ascertain why. He said he would contact the florist that they use the next day. The next day the flowers were not delivered so I contacted iflorist again through the online chat service. The same agent was still unable to assist. I rang their head office and spoke to a young girl... (read more)
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★★★★☆
“Lovely flowers, excellent customer service”
Written on: 16/05/2013 by Beach2013 (1 review written)
I ordered flowers for my Mum as a Mother's Day gift using a promotion voucher from Amazon local deals. After purchasing the voucher I found unpleasing reviews for Iflorist online & was very worried. However, I ordered the flowers which arrived on the day requested in perfect condition. My Mum was very pleased with her bouquet. Sadly, the roses had died within six days and had a seven day guarantee. I contacted Iflorsit and sent in a photo of the dead roses as requested. The customer service... (read more)
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★★★★☆
“Fantastic”
Written on: 15/05/2013 by shopuntilidrop (3 reviews written)
I ordered the bright and cheery range from Flowerfete - and affiliate of Iflorist and I cant fault the company. The order was placed yesterday and arrived today on time. My only niggle and it is purely just being picky is that I did not receive a dispatch email. I called customer services twice and spoke to Jack who was more than helpful. All in all I would defiantly order from flowerfete again or Iflorist. They simply do what they say on the tin! (read more)
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★★★★★
“Over and above the call of duty!!!”
Written on: 15/05/2013
iFlorist representatives were fast, courteous, and extremely helpful in my most recent experience with them. They went way beyond normal customer service into a category all its own. I will DEFINITELY use their service again and encourage others to do so. You'll be pleased, I know! (read more)
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★☆☆☆☆
“Nightmare Florist!!”
Written on: 12/05/2013 by fadofuye
Worst online experience ever. Ordered flowers to be delivered in 2 days and they never arrived. I emailed customer service and was told that due to "technical problems" they were unable to deliver as I requested and they have sent my order to the courier which I took with a pinch of salt. I demanded for a refund of my money as the flowers were no longer needed, this they didn't oblige and instead promised to look into it. A few hours later they sent me the worst bunch of roses ever and... (read more)
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★☆☆☆☆
“Terrible - they failed twice, don't use them”
Written on: 12/05/2013
First order was wrong, second order was not delivered due to a "technical problem" and run out of flowers! Not even bothered to reply to my complain. Don't use them, ever, not even with a voucher. (read more)
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★☆☆☆☆
“RUBBISH - DO NOT ORDER FROM HERE”
Written on: 09/05/2013 by NavSanghera (1 review written)
Ordered flowers for a 30th birthday in the USA and they never arrived! iFlorist did not even tell me about this! Money was taken out instantly and customer service have not answered my questions. terrible service, DO NOT ORDER!! A girl in customer service if you can call it that thought giving me a refund was good customer service!!!! They are terrible and I will be reporting this to Trading Standards as by the looks online they do this to most customers. I have never written a review online... (read more)
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★☆☆☆☆
“The Worst Rip Off Ever”
Written on: 08/05/2013 by Kazbar (1 review written)
I ordered flowers priced $47.90 delivery fee $9.0, total $57.80 - to be delivered to my Mum on Friday the 3rd May to be delivered on May 4th - I did EVERYTHING correctly choosing the bouquets that were supposedly next day delivery. I received an email order confirmation telling me the flowers had been delivered on May 5th. I then proceeded to call Mum who had NOT had any flowers delivered at all. I then started a conversation on line with a customer service rep. He assured me the... (read more)
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★☆☆☆☆
“They had the nerve to offer me £5 voucher when all I...”
Written on: 05/05/2013
Ordered a bouquet because of the scent of hyacinths, the flowers delivered on time but no Hyacinths even though they were in season and still shown on their website. Bouquet all yellow. I complained and was told to send them a photo, which I did. Waste of time, they could not even acknowledge the display was awful and said they displayed that flowers mightt not be what were advertised. So what is the point of choosing a certain bouquet !!!??? Response was quick to my complaint but I felt... (read more)
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★☆☆☆☆
“Nightmare, nightmare, nightmare!!”
Written on: 03/05/2013
Painful experience all around - I ordered a bouquet same day delivery, they subsequently contacted me saying they couldn't do same day delivery and asking me to call a number. I did, the lady on the phone was incredibly rude, terrible to deal with, she couldn't issue the refund but has escalated it to another department who are 'considering what the right solution is'. What? I ordered and paid for same day delivery - they can't fulfill - but are no acknowledging the need to refund. This is... (read more)
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Showing 1 - 10 of 2298 Reviews
★☆☆☆☆
“BEWARE : THIS COMPANY DO NOT DELIVER”
Written on: 03/05/2013
This company will take your money and never deliver anything , no phone number to call , no customer service skills and above all won't give me a refund as they say the flowers were delivered to the wrong address....but still delivered so can't get a refund....pathetic (read more)
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★★★★★
“Best flowers ever”
Written on: 01/05/2013
I received a fantastic bunch of flowers today for my birthday. They were delivered by a really nice lady. They smelt fantastic and they were the nicest bunch I have ever received. My daughter sent them to me. She has used iflorist several times and has always been delighted. I live in Caernarfon North Wales and I will be recommending iflorist to all of my friends. Thank you (read more)
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★☆☆☆☆
“iFlorist....Absolute waste of time”
Written on: 29/04/2013
I ordered a single red rose in a vase and paid over £6.00 for same day delivery to be delivered to my Mum. Went to the trouble of typing out a heartfelt message only to receive an email three hours later to say "The florist will be getting a fresh batch of these delivered tomorrow, is it alright for them to be delivered then?" NO, actually is isn't, as if I wanted them for tomorrow, I would have paid the standard delivery fee and not extra to ensure if would be delivered THE SAME DAY! I... (read more)
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★☆☆☆☆
“Nothing delivered, & terrible customer service. Never...”
Written on: 29/04/2013
Made the order, then called to confirm it - everything seemed to be OK. Delivery day came and passed, but nothing was delivered. When I contacted customer services, I was continually put on hold, then told I would receive a call back. They shrugged me off three times like this (over an entire week), until I wanted to make a complaint. I was then told that due to a 'transmission error' the order was not even sent to the florist. Abysmal service. Never again... (read more)
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★☆☆☆☆
“Unprofessional ........do not use !!!!!!!!!!!”
Written on: 25/04/2013 by Yvonne1965 (1 review written)
Placed my order on thurs 18th of april for delivery on mon 22nd april ...order went through money left my account on friday the 19 th ..no problem so far !!!!!!monday granmas birthday and as shevlives so far away flowers areca lovely option .....monday comes and goes NO FLOWERS !!!!! Tues comes and goes NO FLOWERS !!!! Weds i contact the company apologetic but not very helpful ...will chase it up and ring me bck ????? Surprise no phone call !!!! Rang them again today " flowers were... (read more)
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★☆☆☆☆
“ripped off”
Written on: 25/04/2013
i ordered flowers from this company, i realised i had made a mistake entering the recipients address. I called them straight away telling them what i did, they said not to worry they would contact the courier and call me back. They did not. Later on same day i called again was told it would be fine. Time is getting on I NEED these flowers for a 70th birthday the following day. I HAD TO ORDER another bouquet had to postage which came to £40. I sent them an email asking to have a refund on... (read more)
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★☆☆☆☆
“DO NOT USE”
Written on: 23/04/2013
Ordered flowers over web, not delivered and had to follow up, gave them another address and week old flowers delivered. No communication and had to chase them up. Made no attempt to deal with complaint. DO NOT DEAL WITH THESE PEOPLE, there has to be better more reliable internet florists out there, they don't deliver and when pressed provide a substandard product. It was embarrasing to have sent old flowers and the customer service from IFlorist was worse. (read more)
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★☆☆☆☆
“Failed to deliver”
Written on: 20/04/2013
Ordered an expensive arrangement to arrive same day for my Mother's birthday. No delivery and no contact. When I contacted them through the 24x7 Chat support, they asked for the order numbers (despite having already provided to get to the Chat function) and then told me that my bank had failed to authorise the transaction. Possible, but I am a premier customer working abroad and my bank is fully aware of my circumstances and will always call me if there is any suspicion of a fraudulent... (read more)
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★☆☆☆☆
“Appalling service and no customer support”
Written on: 13/04/2013 by lucypatrick (1 review written)
I ordered flowers from iflorist for my Mum on Mother's day. I ordered them specifically to arrive on Mothering Sunday (iflorist website advertised free delivery on the Sunday)and my confirmation email verified the flowers would arrive on the Sunday. However, several days prior to Mothers day I received an email telling me the flowers would be delivered on the Friday (2 days early). I promptly replied to confirm that this was a mistake and could my flowers please be delivered on Mother's day... (read more)
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★☆☆☆☆
“Poor service”
Written on: 13/04/2013
Order not delivered on the date specified even though I paid extra for express delivery. Their online chat service person, Kumit, at first claimed the order had been delivered. It hadn't, so then he changed his tune and said there had been a technical error and they would deliver a.s.a.p. and give me a £5 voucher. I said no voucher, just refund the express charge. Silence. So then I said forget it and just cancel the order and refund. Sumit said he would "escalate" a refund, and I... (read more)
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Showing 11 - 20 of 2298 Reviews
★☆☆☆☆
“Wrong item, no card! Rip off!”
Written on: 11/04/2013
I ordered a pretty looking potted olive tree as a birthday present for an aficionado of Mediterranean plants and what they delivered was a completely different plant (Pachira aquatica, an indoor plant instead of the ordered outdoor plant) with no value at all to the recipient. Furthermore, they did not include the message I had typed up on their website, which meant complete confusion when the plant arrived. As the item I bought was anything but cheap I see absolutely no wiggle room for... (read more)
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★☆☆☆☆
“No card through the door....”
Written on: 10/04/2013
Very disappointed with iflorist. I ordered 'surprise' Easter flowers for my mother-in-law as we were unable to visit over the Easter break. THe flowers were left at her front door with no note or card put through to tell her they were there. As she only uses her back door this meant they were there for 3 days before she say them. I contacted Iflorist and their response was in summary 'tough, they were delivered on the correct day. I'm very disappointed at this lack of customer service... (read more)
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★☆☆☆☆
“joke company”
Written on: 08/04/2013
They deliver late, and then insult your intelligence when you complain about it. Chancers. (read more)
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★☆☆☆☆
“ROGUE TRADERS!”
Written on: 05/04/2013
This company should not be trading, they're awful! if you ordered flowers 6 months ago to arrive today i doubt they'd get there. i got the lamest generic response from my complaint when my order never showed up. How this company manages to stay in business i'll never know.. they're ripping people off who are trying to do something meaningful and instead just leaving senders and recipients disappointed and furious, and you'll pay for the privilege...HORRIBLE ROGUE TRADERS.. GUARANTEED ... (read more)
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★☆☆☆☆
“Extremely poor service”
Written on: 05/04/2013
I ordered and paid for some flowers from iflorist to be delivered as a surprise for my Mum on Mothers Day. When I had not heard anything from my Mum by Monday lunchtime I called her to see if any flowers had been delivered. She checked outside and the flowers had been delivered but had been tucked by a bench but no card had been put through the door to tell my Mum. Consequently she never received the flowers on Mothers Day much to my huge disappointment. After asking for a refund from the... (read more)
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★☆☆☆☆
“DO NOT USE IFLORIST! ”
Written on: 05/04/2013 by Sarah_london
If you want guaranteed flower delivery to your loved ones DO NOT USE IFLORIST! I placed an order for 2 bouquets. 1 was relievered on the day requested BUT not until 7pm that day! That's too late. Plus the guy delivering the flowers contacted the recipient to say he was running late, totally ruining the surprise! The 2nd bunch......almost a week later.....have yet to be delivered! And I've been informed yet won't be delivered until the 9th Apr! They were meant to be delivered on 30th... (read more)
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★☆☆☆☆
“AWFUL.”
Written on: 05/04/2013
Absolutely terrible!! They delivered flowers 4 days late, when I contacted them they eventually sent out the wrong flowers, I told them it was not what I ordered and they said there was nothing they could do. Very unhelpful and rude staff. Flowers lasted 2 days, AVOID!!! (read more)
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★☆☆☆☆
“dissappointing”
Written on: 05/04/2013
My son sent me a bouquet of flowers for my birthday in february ( now April). A lovely thought but the flowers were of poor quality, the roses died before the lilies were even out of bud! I contacted Iflorist who were not helpful - kept on repeating the same paragraph of how they value my custom!! I sent photos of the sad looking flowers and then all went quiet for 7 weeks when they suddenly offered to re send the flowers. Having made delivery arrangements via Live chat nothing happened and... (read more)
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★☆☆☆☆
“Dead flowers, go to ur local supermarket!”
Written on: 04/04/2013 by Bec83
I ordered my mum flowers for mothering Sunday, i was happy with speedy delivery. But by Tuesday the flowers had already died. My brother brought supermarket flowers that lasted a week and a half. I sent a picture on the thursday morning to them (my mum left it a day to tell me as she didn't want to upset me) telling them how upset i was. and i didn't get a response for nearly a month. I'm then told they would only refund/resend if i had sent the picture back within 48 hours, but they could... (read more)
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★☆☆☆☆
“Appalling”
Written on: 04/04/2013
I ordered a £40 bouquet of flowers to be delivered to my mother on 8 March for Mothers Day. The flowers did not arrive and I sent an email of complaint on 11 March. I did not receive a reply to that email, just a confirmation that her flowers would be delivered on 12 March. No apology or explanation was given. The flowers arrived on 12 MARCH BUT WERE A VERY SMALL BUNCH, SIMILAR TO A £10 BUNCH YOU WOULD GET IN A SUPERMARKET RATHER THAN A BOUQUET. THE FLOWERS HAD BEEN SENT BY MAIL AND WERE... (read more)
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Showing 21 - 30 of 2298 Reviews
★☆☆☆☆
“False advertising and flowers not delivered on Mothers...”
Written on: 04/04/2013 by nataliearchbold (1 review written)
I ordered Mother's Day flowers this year from iflorist as the website was advertising free delivery on Mother's Day. When I placed my order I selected delivery date as 10th March which was Mother's Day and they were delivered the day before!! What is the point in ordering Mother's Day flowers when they are delivered the day before? The webiste said they would be delivered on Mother's Day too. Other companies such as Marks and Spencer deliver on Mother's Day when you select for delivery on... (read more)
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★☆☆☆☆
“Not as advertised - delivered late ”
Written on: 02/04/2013 by Murphythedog
I ordered a Country Cottage Trug last Thursday on this website as they indicated delivery on Monday 1st April - special birthday of friend. I received an email late on Sunday to say it would not be delivered until Tuesday. In an email I explained I was not happy as it would look as if I had forgotten. My friend sent a photo of the flowers and they are nothing like the picture on the website. I appreciate the flowers coul dbe different but I was expecting a trug with peach flowers not a... (read more)
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★☆☆☆☆
“Avoid ”
Written on: 02/04/2013
I was recommended iflorist by a friend but she has only ever seen one bunch of flowers that she has sent to people. I managed to get a picture of the one I sent and they looked nothing like the picture. When I called I was told they couldn’t do anything about it as they had to add extra money for it to be sent via a local florist and they do their best but have to use alternatives. I said that I should have been informed of this before they were delivered and what they were saying that I... (read more)
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★☆☆☆☆
“Disgusting”
Written on: 01/04/2013 by Alto10
Having brought flowers for partner that didnt show up. Contacted them to say would be late when asked for compensation they hung up on me. Rang back told me couldn't deliver then hung up again. Rang back very angry told me they would contact me via email about refund still waiting (read more)
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★☆☆☆☆
“poor delivery and quality”
Written on: 31/03/2013
I made two orders with Iflorist with one transactions for two separate special occasions and received very poor delivery service and quality of flowers for both times. First time for Mother's Day, the delivery person left the flow box upside down, not to mention they did not even ring the door bell. I only realised it had been delievered via email and they had left box outside the door. The flowers were already damaged and wilting. I left a polite complaint via email since I had ordered... (read more)
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★☆☆☆☆
“DO NOT USE!! The worst flowers and service I have ever...”
Written on: 31/03/2013 by deecee22 (1 review written)
I ordered for Mothers Day, the flowers arrived in a bad condition, brown edged roses and broken stems, even though the carton was intact. I sent photo images to the company and requested a refund which they totally ignored and sent a replacement bouquet. My mother is away at the moment so they were taken in by a neighbour and will certainly be dead on her return - if not already!! Despite numerous e-mails I feel I am wasting my time and effort, the whole point of buying on-line was to... (read more)
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★☆☆☆☆
“Dead Flowers!”
Written on: 29/03/2013 by 49castleross
My son sent me some flowers for Mothers Day. They arrived Saturday and some of the Roses were already brown on the edges. By Sunday they were drooping and dead. It was a very cheap arrangement mostly foliage and I could have picked it up in Supermarket for a few quid. I did check the bouquet on-line and it was much better in the picture than actually arrived. I wouldn't normally complain (life is too busy) but my Son is abroad and had spent alot of his hard earned cash for a Mothers Day... (read more)
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★☆☆☆☆
“Cheap and bad customer service”
Written on: 28/03/2013
I ordered some flowers for mother's day and expected delivery on Sunday. They arrived two days early and wil a gift voucher of £5 for my mother which I had not requested. I sent a complaint email on 8th March and received a response 28th March 2013 saying that I had mis-read their delivery options. If you order something for Mother's Day it would be expected that you would want it to arrive on Mother's Day! £5 voucher also made it look very cheap and almost underhand way to get more... (read more)
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★☆☆☆☆
“Did not Deliver”
Written on: 27/03/2013 by Rob57
They failed to deliver the flowers on mothers day and ignored my e-mails for the next 5 days. Eventually my money was refunded with no apology or explanation. This is the second time I have used them and they have failed miserably both times. If you have an important occasion DO NOT USE THEM. (read more)
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★☆☆☆☆
“failed to deliver”
Written on: 27/03/2013
ordered flowers to Canada two weeks ago for a sick friend fobbed off with technical issues promised delivery yesterday again not done have now asked for a full refund will not be using them again (read more)
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Showing 31 - 40 of 2298 Reviews
★☆☆☆☆
“Absolute joke with incompetent staff”
Written on: 25/03/2013
Ordered 2 bunches of flowers both arrived on the wrong day and were dead. Flowers not as picture and customer service is HORRIFIC!! Been hung up in twice and told that I would receive an offer in 24 hours and still haven't heard anything 4 days later! Would rather pay double with interflora and get a decent service. NEVER EVER again! Do not buy from this company unless you're looking for a nightmare! Only putting one star because I have to!!! (read more)
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★☆☆☆☆
“Disgusting”
Written on: 25/03/2013
There seems to be a quite a lot of negative comments regarding IFlorist and I agree. I ordered flowers for my Mum on mothers day and a small cake. Flowers resembled a 2.99 bouquet from a supermarket but cost me a lot more. Just went onto live chat after emailing twice and was told to email someone else. One time of year you want to say thank you to your mum and someone seems to think it is appropriate to throw a bunch of flowers together and that's acceptable. Aparently their receiving... (read more)
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★☆☆☆☆
“Mother's Day flowers”
Written on: 24/03/2013 by Patzzz (1 review written)
I orderd two lots of flowers for Mother's Day with free chocolates only one bunch of flowers arrived ?????. No chocolates with flowers ,in place of them was a £5.00 voucher only to spend online. Sent 6-7emails to sort it out , the same replays use the tracking service., even days after use the tracking service. Very poor service. Still not had a refund & will be not recommend Iflorist to any one (read more)
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★☆☆☆☆
“Avoid the embarrassment and hassle!”
Written on: 23/03/2013 by Chandy (2 reviews written)
Website was clear with a good variety of bouquets at very good prices and pictures. The flowers received were the worst looking EVER! It was so embarrassing to say the least! After placing the flowers in a vase your eyes would be focused on the vase as it was virtually empty. If you raise a "ticket" on their website don't expect to receive a response, my ticket priority was "critical" but hadn't even had a response. After 13 days I had to contact them and spoke to someone via their online... (read more)
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★☆☆☆☆
“Avoid the embarrassment and hassle!”
Written on: 23/03/2013 by Chandy (2 reviews written)
Website was clear with a good variety of bouquets at very good prices and pictures. The flowers received were the worst looking EVER! It was so embarrassing to say the least! After placing the flowers in a vase your eyes would be focused on the vase as it was virtually empty. If you raise a "ticket" on their website don't expect to receive a response, my ticket priority was "critical" but hadn't even had a response. After 13 days I had to contact them and spoke to someone via their online... (read more)
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★☆☆☆☆
“dreadful Service”
Written on: 23/03/2013
Please don't waste your money as I did. Ordered flowers for my aunt in Australia as my Uncle had died. Arrived 5 days late and most were dead. Not even what I ordered. Could have got better bunch from outside a garage. No reply to e-mail. No refund. What a con!!!!!!!!!!!!!!!!!!! £45.00 down the drain (read more)
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★☆☆☆☆
“Wrong flowers, wrong day of delivery and died the day...”
Written on: 22/03/2013
Ordered flowers for Mother's Day. Received an email confirming delivery on the wrong day and then telephoned my mum who said some flowers had arrived from another sender( ? Someone else's son/ daughter in Lancashire- we live I'm Sussex!) They weren't the bunch I had ordered and worse still they wilted and died the next day ( the Saturday before Mother's Day!) Have emailed to complain and it has been over a week and still no response. No explanation, no apology and no offer of a refund. I... (read more)
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★☆☆☆☆
“Poor item, shoddy customer service”
Written on: 21/03/2013 by rotty66 (2 reviews written)
I ordered flowers for valentines day, when they came they were nothing like the picture including the feature setting being a lot smaller and roses being replaced by carnations, yes roses switched for carnations on valentines day several messages ignored, phobne calls resulted in promises of call back after investigation which never happened eventually I got hold of someone who agreed to refund but then they changed their mind as the flowers had been suncontracted to someine else, as if... (read more)
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★☆☆☆☆
“No Chocolates Delivered and wouldn't respond to email”
Written on: 20/03/2013 by I_just_want_good_service (1 review written)
I ordered some flowers with free chocolates, flowers came with no chocolates, emailed them but no reply after 10 days. So I called them, they said they won't send any out. The adviser was nice on the phone but I could tell see wasn't comfortable with the customer service IFlorist told her to give Really Poor (read more)
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★☆☆☆☆
“No Chocolates Delivered and wouldn't respond to email”
Written on: 20/03/2013
I ordered some flowers with free chocolates, flowers came with no chocolates, emailed them but no reply after 10 days. So I called them, they said they won't send any out. The adviser was nice on the phone but I could tell see wasn't comfortable with the customer service IFlorist told her to give Really Poor (read more)
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Top 5 Online Florists
To calculate the top 5's we take the following factors into account:
Top 5 Online Florists
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
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As rated by real users
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1. iFlorist www.iflorist.co.uk
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3. Arena Flowers www.arenaflowers.com
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4. Crocus www.crocus.co.uk
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5. Flora Queen www.floraqueen.com
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