Travelex Cash Passport Reviews

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Travelex Cash Passport

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Latest Reviews

★☆☆☆☆

“Don't use this cash passport”

Written on: 25/06/2016 by craigsanders (1 review written)

We are uk based and used this for a trip to the usa. Most purchases (at supermarkets went ok although it's not clear whether it's a debit or credit card), however at a beach restaurant the card came back rejected, ( i used another card to settle the bill). After many phone calls i found out that the original unauthorised payment request had been rejected but the amount of the rejection was 'locked' in their system for a full 7 days on the card. The card therefore was useless whilst i was in… Read Full Review

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★☆☆☆☆

“Don't bother!”

Written on: 08/06/2016 by Minfrance (1 review written)

I purchased a US dollar cash passport in France to use in the Bahamas. I made one transaction on the day after we arrived, after which I was unable to top up,the card. I tried to use it two days later and it was refused, even though there was enough credit to pay the bill. Embarrassing. I tried telephoning and emailing over the course of the next few days and was unable to get a response. So we spent the rest of the nine night holiday with no money! (Or would have had I not had a UK bank debit… Read Full Review

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★☆☆☆☆

“Appalling. ”

Written on: 02/06/2016 by Moorefr429 (1 review written)

I loaded my card with £500. When I got to France I discovered only €500 had been placed on the card. 45 minutes on the phone to a person who didn't have a clue what he was talking about and most of it on hold while he sought advice. Spent the whole conversation saying it was my error and they were correct. I even emailed my bank statement showing £500 deposit. All I got was to be told to make an official compliant on the website. No effort to fix their error and no interest in any problem… Read Full Review

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★☆☆☆☆

“Avoid like the plague - worse than terrible”

Written on: 27/05/2016

My son travelling to Vietnam and Thailand obtained 2 cards and activated the primary one. Unfortunately he lost /had stolen this card he called to report and activate the 2nd card several long calls later the card was activated however on attempting to use the cash machine the card was swallowed. Further long laborious calls were made and another was agreed to be issued however it would take 7 working days to arrive he didn't know where he would be so arranged for it to be sent home in the UK -… Read Full Review

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★☆☆☆☆

“Inactivity fees ”

Written on: 24/04/2016 by tiChilders127 (1 review written)

Bought to go to USA. Worked fine. Came to use again 2 years later to find half the balance missing on both mine and hubbys card. Rang and was told inactivity fees had been taken (over £100 between us). DEFINATELY not told about inactivity charges at the time of purchase. I'm very shrewd with money and would not have allowed this to happen. Should have known you don't get something for nothing. Never use again… Read Full Review

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★☆☆☆☆

“Customer service is the worst we've experienced”

Written on: 19/04/2016

We have had this card for 7 years and have used it widely across the world, up until now we've never had a problem and money always used to be loaded within a couple of hours. So we're now in the situation where we sent money to the card expecting it to be there the same day and four days later it is still not there. We are now in America (we live in the UK) and have no access to our money, we rang customer services a number of times over the last few days explaining that we are currently… Read Full Review

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★☆☆☆☆

“terrible experience, shameless service”

Written on: 11/04/2016 by Sampsonjo1957 (1 review written)

Over a week ago I transferred money from my bank to the card and it's not even processed yet. The baddest customer service experience ever! I've never had so less help while using so many words to explain it. They are not calling me back as promised and they just don't do their work as they should. I will make a claim via the English embassy if they don't fix the issue. I'm really fed up with this. Never use Travelex Cash Passport!… Read Full Review

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★☆☆☆☆

“Terrible service and hidden charges”

Written on: 01/02/2016 by thebuyer (1 review written)

A good idea to avoid bank charges when abroad, but this is provided that you only top up with money that you're 100% sure you'll spend as you cannot obtain a refund. And watch out for the many problems 1) the website is frequently down and impossible to log in to 2) hard to keep track of card balance 3) very poor exchange rate (effectively 10% commission) to move balance between different currencies 4) impossible to reach customer services, and when you do some representatives do not… Read Full Review

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★☆☆☆☆

“Avoid ! Avoid ! Avoid ! worst company I've ever dealt...”

Written on: 12/01/2016

I was offered a cash passport when purchasing currency at the airport 18 months ago, and put on a few hundred pounds at the time , the form was filled in correctly at the airport and double checked , all went well and had no issues using it on holiday . when I went on holiday this new year I decided to top up the car prior to going with £600, luckily I didn't put all my spending money on the card . I knew it took 24 hours for the payment to go on to the card , but still wasn't on after this… Read Full Review

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★★★★★

“No Problems! Loved not keeping so much cash on me.”

Written on: 14/12/2015 by chelynnah (2 reviews written)

I'm in the UK and instead of buying cash this time for our 2 week Florida trip we saw the Travelex Multi-Currency Cash Passport and thought it would be a good idea, as I often visit 'home to Canada (with short trips into the US as my family lives on the border) and we sometimes make short trips to Europe from here as well. It sounded like a great solution to having all these spare currencies floating around after trips. The online rate was better than the Post Office. No charges for… Read Full Review

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★★★☆☆

“After 5 years account will be closed!”

Written on: 06/11/2015 by Elliexx (1 review written)

I am in possession of a Thomas Cook Cash Passport Card (Travelex) which I have had for a few years now. I have used it to withdraw cash and used it in shops to purchase goods. So, today I am Spain and two shops refuse my card telling me the card has expired. Strange because the date on the card states expires 09/17 and we are only in 2015? Embarrassed and confused I contact Thomas Cook who state that even though there is money in the account and the account has been used on a regular basis… Read Full Review

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★☆☆☆☆

“Worst online service!!”

Written on: 31/10/2015 by gmLeblanc442 (1 review written)

My gosh, where to begin. I went to a physical Travelex kiosk to get one of these cards for our son who was going to Canada. We loaded Canadian dollars onto the card....no problem. The problem is reloading for "blanking sake". Tried 3 times on line to reload after registering card and it debited my checking account amount 3 times even though it did not go through and load the card. 3 tries and the card is shut out...no one tells you that!! Had to get my bank fraud department on one line and… Read Full Review

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★★★★☆

“Kind of Travelex to call my son abroad”

Written on: 21/07/2015 by ezJarvis240 (1 review written)

We've had a good experience of this card. It arrived by post as promised and all the charges and limits were up front, and my son has topped up and used the card around Europe. When he encountered a problem (ATMs not responding to his card) and had no mobile contract left to call them, and I called them from the UK (following WhatsApp communications from my son) they offered to call him to sort the issue out, and repeated the attempt when they were unable to get through. Which I'm impressed by… Read Full Review

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★☆☆☆☆

“Do not use cash passport!”

Written on: 12/07/2015 by PhoenixJacobs286 (1 review written)

These are very poor value for money. I was misled by their sales rep about rates and fees. Their systems also make it very difficult to get cash out. You are much better off using credit card or debit card… Read Full Review

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★★☆☆☆

“Limited machines that don't charge”

Written on: 09/07/2015 by coolgaff (1 review written)

Although they sell the passport card ($ version) saying no ATM charges. Whilst in Florida Orlando (International Drive) we only found one Travelx ATM at the end of the holiday miles away in a shopping mall this was the only one that did not charge for withdrawing your money all other ATMS on International drive charged from $3 to $12 per transaction. Finding an actual bank is very difficult in fact during my travel i think i only saw 1. Next time i would just take cash even sterling as the… Read Full Review

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★☆☆☆☆

“Poor Online Enrollment System”

Written on: 07/05/2015

I tried three times to apply and pay for the Cash Passport online. I was very careful to enter all required information correctly. But each time their system replied that my information could not be processed. I called the customer service number but they had no idea why the system rejected me. The agent suggested I go to a Travelex location in person to get the Cash Passport. But then I have to pay an even poorer exchange rate and a $5.95 fee on top of the rate to get the card. The online… Read Full Review

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★★★★☆

“Service let down by automated phone system”

Written on: 27/04/2015 by concermedmother (1 review written)

Having seen some of the reviews I was concerned when my daughter in Cambodia needed some funds to be added to her card urgently. Yes, I did spend an eternity sitting on the end of an automated phone which assured me how important my call was to them, etc. (More than 40 mins) but when we did get through the young man couldn't have been more helpful, made several calls to my daughter, advised me as to the best way to reload the card, and added the cash to the cash passport there and then - Great… Read Full Review

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★☆☆☆☆

“Very poor company”

Written on: 24/03/2015 by watergypsy (1 review written)

Terrible customer service...Dont waste your time and money with this company… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 10/03/2015 by JDSmith (1 review written)

To keep it short my Travelex Cash Passport wouldn't work in any ATM in Brussels so I had to use my own bank card incurring costs. I had loaded the Cash Passport with 500 euros which I had no access to. When I returned to England I asked if they could refund the money into my bank account at the same rate I purchased it for. They refused and offered to buy it back for around £300 which was almost £100 less than what I had bought it for just a few days earlier! After much haggling the best they… Read Full Review

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★☆☆☆☆

“Kiss you cash goodbye”

Written on: 20/11/2014 by StephanieAlvarado (1 review written)

We were told in the US that this is the modern alternative to traveler's checks and that it would be very cost effective. What we didn't do is read the fine print, which is our fault. We preloaded with British pounds and Euros. We've been able to use the card almost everywhere we needed in London. However Travelex pulled some transactions partially in pounds and partly in euros and charged a heinous exchange rate for the euro pound conversion. Once we got to a certain level of pounds left it… Read Full Review

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