Travelex Cash Passport Reviews

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Travelex Cash Passport

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Latest Reviews

★☆☆☆☆

“Terrible service and hidden charges”

Written on: 01/02/2016 by thebuyer (1 review written)

A good idea to avoid bank charges when abroad, but this is provided that you only top up with money that you're 100% sure you'll spend as you cannot obtain a refund. And watch out for the many problems 1) the website is frequently down and impossible to log in to 2) hard to keep track of card balance 3) very poor exchange rate (effectively 10% commission) to move balance between different currencies 4) impossible to reach customer services, and when you do some representatives do not… Read Full Review

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★☆☆☆☆

“Avoid ! Avoid ! Avoid ! worst company I've ever dealt...”

Written on: 12/01/2016

I was offered a cash passport when purchasing currency at the airport 18 months ago, and put on a few hundred pounds at the time , the form was filled in correctly at the airport and double checked , all went well and had no issues using it on holiday . when I went on holiday this new year I decided to top up the car prior to going with £600, luckily I didn't put all my spending money on the card . I knew it took 24 hours for the payment to go on to the card , but still wasn't on after this… Read Full Review

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★★★★★

“No Problems! Loved not keeping so much cash on me.”

Written on: 14/12/2015 by chelynnah (2 reviews written)

I'm in the UK and instead of buying cash this time for our 2 week Florida trip we saw the Travelex Multi-Currency Cash Passport and thought it would be a good idea, as I often visit 'home to Canada (with short trips into the US as my family lives on the border) and we sometimes make short trips to Europe from here as well. It sounded like a great solution to having all these spare currencies floating around after trips. The online rate was better than the Post Office. No charges for… Read Full Review

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★★★☆☆

“After 5 years account will be closed!”

Written on: 06/11/2015 by Elliexx (1 review written)

I am in possession of a Thomas Cook Cash Passport Card (Travelex) which I have had for a few years now. I have used it to withdraw cash and used it in shops to purchase goods. So, today I am Spain and two shops refuse my card telling me the card has expired. Strange because the date on the card states expires 09/17 and we are only in 2015? Embarrassed and confused I contact Thomas Cook who state that even though there is money in the account and the account has been used on a regular basis… Read Full Review

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★☆☆☆☆

“Worst online service!!”

Written on: 31/10/2015 by gmLeblanc442 (1 review written)

My gosh, where to begin. I went to a physical Travelex kiosk to get one of these cards for our son who was going to Canada. We loaded Canadian dollars onto the card....no problem. The problem is reloading for "blanking sake". Tried 3 times on line to reload after registering card and it debited my checking account amount 3 times even though it did not go through and load the card. 3 tries and the card is shut out...no one tells you that!! Had to get my bank fraud department on one line and… Read Full Review

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★★★★☆

“Kind of Travelex to call my son abroad”

Written on: 21/07/2015 by ezJarvis240 (1 review written)

We've had a good experience of this card. It arrived by post as promised and all the charges and limits were up front, and my son has topped up and used the card around Europe. When he encountered a problem (ATMs not responding to his card) and had no mobile contract left to call them, and I called them from the UK (following WhatsApp communications from my son) they offered to call him to sort the issue out, and repeated the attempt when they were unable to get through. Which I'm impressed by… Read Full Review

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★☆☆☆☆

“Do not use cash passport!”

Written on: 12/07/2015 by PhoenixJacobs286 (1 review written)

These are very poor value for money. I was misled by their sales rep about rates and fees. Their systems also make it very difficult to get cash out. You are much better off using credit card or debit card… Read Full Review

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★★☆☆☆

“Limited machines that don't charge”

Written on: 09/07/2015 by coolgaff (1 review written)

Although they sell the passport card ($ version) saying no ATM charges. Whilst in Florida Orlando (International Drive) we only found one Travelx ATM at the end of the holiday miles away in a shopping mall this was the only one that did not charge for withdrawing your money all other ATMS on International drive charged from $3 to $12 per transaction. Finding an actual bank is very difficult in fact during my travel i think i only saw 1. Next time i would just take cash even sterling as the… Read Full Review

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★☆☆☆☆

“Poor Online Enrollment System”

Written on: 07/05/2015

I tried three times to apply and pay for the Cash Passport online. I was very careful to enter all required information correctly. But each time their system replied that my information could not be processed. I called the customer service number but they had no idea why the system rejected me. The agent suggested I go to a Travelex location in person to get the Cash Passport. But then I have to pay an even poorer exchange rate and a $5.95 fee on top of the rate to get the card. The online… Read Full Review

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★★★★☆

“Service let down by automated phone system”

Written on: 27/04/2015 by concermedmother (1 review written)

Having seen some of the reviews I was concerned when my daughter in Cambodia needed some funds to be added to her card urgently. Yes, I did spend an eternity sitting on the end of an automated phone which assured me how important my call was to them, etc. (More than 40 mins) but when we did get through the young man couldn't have been more helpful, made several calls to my daughter, advised me as to the best way to reload the card, and added the cash to the cash passport there and then - Great… Read Full Review

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★☆☆☆☆

“Very poor company”

Written on: 24/03/2015 by watergypsy (1 review written)

Terrible customer service...Dont waste your time and money with this company… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 10/03/2015 by JDSmith (1 review written)

To keep it short my Travelex Cash Passport wouldn't work in any ATM in Brussels so I had to use my own bank card incurring costs. I had loaded the Cash Passport with 500 euros which I had no access to. When I returned to England I asked if they could refund the money into my bank account at the same rate I purchased it for. They refused and offered to buy it back for around £300 which was almost £100 less than what I had bought it for just a few days earlier! After much haggling the best they… Read Full Review

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★☆☆☆☆

“Kiss you cash goodbye”

Written on: 20/11/2014 by StephanieAlvarado (1 review written)

We were told in the US that this is the modern alternative to traveler's checks and that it would be very cost effective. What we didn't do is read the fine print, which is our fault. We preloaded with British pounds and Euros. We've been able to use the card almost everywhere we needed in London. However Travelex pulled some transactions partially in pounds and partly in euros and charged a heinous exchange rate for the euro pound conversion. Once we got to a certain level of pounds left it… Read Full Review

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★☆☆☆☆

“The Worst of the Worst”

Written on: 30/09/2014 by Stever253 (1 review written)

I must have used 50 financial institutions over the years. Cash Passport is without a doubt the worst. The website is a joke. It was a joke 2 years ago, and it's still a joke now. The FX charges are verging on the criminal. Best advice I can give someone is never to used Travelex at the airport or online. They don't deserve our service. I would have given them no stars, but that wasn't available on the review system… Read Full Review

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★★☆☆☆

“Sting in the tail”

Written on: 22/09/2014

The customer service is appalling. One of the cards on my joint account reached its expiry date and I was expecting a replacement or least a letter from travelex to tell me what to do next.. Instead they stopped both cards and was left with a lot of money on the card which I was charged an obscene exchange rate to get my money back. Do not use this company's card. I've now got halifax clarity… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 16/09/2014 by 428Fallon (1 review written)

In three years of having this card, have only been able to use it twice at the same place. In nine Eurozone countries, it hasn't worked. Their customer service is shocking, abrupt to the point of rudeness. This is the worst thing I've ever invested in… Read Full Review

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★☆☆☆☆

“bad customer service. bad rates. issue using card.”

Written on: 31/08/2014 by Connellpj25 (1 review written)

The card would not work is some places. Even though I was told it would work anywhere that accept Mastercard. Due to it not working I had money left on the card and was offered shocking exchange rates to get my English Currency back off the card. I was advised rather than get poor rates I could just use it in England to buy things on the card till I spend the money.... I have tried this and it does not work. I am now miles from a Travelex with money on a card I can't access. I have emailed… Read Full Review

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★☆☆☆☆

“feel ripped off before I even leave home”

Written on: 26/08/2014 by Nunez217 (1 review written)

I just topped up my card via BPay and it does take a couple of days to happen. Received an email congratulating me on my top up and received a rate of .6491 to the Euro. Their advertised rate from ordering to receiving never fell below .6620, so here I am some $80 worse off and I am still waiting for an explanation. NEVER again will I use Travelex anything The 3 stars was not given by me… Read Full Review

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★☆☆☆☆

“negative feedback”

Written on: 21/08/2014 by Skyea428 (1 review written)

copy of my letter no response yet in 2 weeks I recently activated a travelex multi cash passport As a trial for future holidays My overall experience is NEGATIVE The set up and activation at Glasgow airport went without a hitch. I used the card for the first two days of my holiday without a hitch. My problems started when I set up my account online and viewed my balance !!!! 1. The balance was incorrect by $85.00 I called the call centre from Canada on my mobile ,I spoke to Anne Marie… Read Full Review

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★☆☆☆☆

“Will no work in Asia ATMs”

Written on: 18/08/2014 by Brotherbrother (2 reviews written)

Worst idea ever! I've just been to japan and been stuck without money as these cheap cards do not work in any ATMs in japan other than 7/11. I've spent hrs going to major banks trying to withdraw money I put on,travelex woman told yeah they work everywhere! Now I'm trying to close my account and ( you have to pay) and worst yet it's not working,just trying red erecting you to random sites! Do not use this card it ruined my holiday… Read Full Review

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