Travelex Cash Passport

Click here if this is your business
Travelex Cash Passport
★★☆☆☆
1.7
17.0% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Travelex Cash Passport - Ask a question now

Media Gallery for Travelex Cash Passport

Refine your search

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

“No online”

★★☆☆☆

written by ifDalrymple471 on 14/04/2018

I have had my cash passport card for just over a year now, have no problem using it to pay for things but cannot use it online for seeing my account or topping up. Have to ring up every time I have to top up and every time I ring they tell me I can do it on line and I tell them every time it says they don't recognize my card number, so they register for me on the phone and still it doesn't work. Gerrard very frustrating.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“dont waste your time and money with these clowns”

★☆☆☆☆

written by kyleinnes1 on 14/02/2017

Have had nothing but issues with this lot, card works when it wants, some areas in even europe i had issues with mine had a dispute in 2015 as i never recieved the correct money from a cash machine, absolutley abysmal communications when i disputed it, never got any feed back regarding or communications what so ever travelex then decided to take money out my account which cant go into a negative balance but they put it into a negative balance without even consulting me through any period of time whatsoever only to find when i went abroad and topped up my card i had i had no money as the funds i put in only cleared the negative balance. I then opened another dispute regarding this giving them over 6 weeks to prepare as i was away working only to once again NOT receive a call that was scheduled so i called them, only to be told the same garbage as before "we will send it to another team to investigate and get back to you" just delaying everything in the hope i forget, iv already advised over 150 people and counting of my scenario who were going abroad and were going to order a card with this idiots.... all went elsewhere with no issues with different companies so i would advise anyone reading this to do the same, STAY AWAY FROM THESE LOT PEOPLE - unless you want to spend hours on end fighting for your money to be told rubbish

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Daughter is stuck abroad with no access to HER money”

★☆☆☆☆

written by 382Lucas on 11/12/2016

Frantic phone call from my daughter, she's been on the phone for 2 and a half hours today to Travelex and still she can't access HER money! Now I have a 23yr old daughter without a penny for food or anything stuck abroad. ALL parents beware, do not allow your children to get a cash passport. God knows how we will get out of this situation.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“No...”

★☆☆☆☆

written by on 02/11/2016

We bought a preloaded card to keep our cash safe in US planning to top it up as we went. We had loads of trouble re-loading it, only to find out you have to do that in your country of origin! Completely pointless. Several frustrating calls to clueless customer service staff (at one point they put me through to a duty staff member in UK who could only help if I had some premier product) we spent about 40 minutes on the phone before deciding we couldn't cope with the hassle so upload the rest of our savings. One month later we've come home and transferred what's left to our account. I just had a call to say that they accidentally credited an extra $500 6 weeks ago and they now want it back. Appalling customer service. Definitely do not recommend!!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Total rip off ”

★☆☆☆☆

written by on 27/08/2016

Avoid. All ATM machines seem to charge 7% on top of the 2% that travelex charge to load the card. Add the poor rates they exchange at, and I calculate it cost me over 20 euros each time I took out 200 euros, a horrible 10% exchange rate in effect.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Don't use this cash passport”

★☆☆☆☆

written by craigsanders on 25/06/2016

We are uk based and used this for a trip to the usa. Most purchases (at supermarkets went ok although it's not clear whether it's a debit or credit card), however at a beach restaurant the card came back rejected, ( i used another card to settle the bill). After many phone calls i found out that the original unauthorised payment request had been rejected but the amount of the rejection was 'locked' in their system for a full 7 days on the card. The card therefore was useless whilst i was in the usa and i have had to wait until i returned to the uk 'sort out' the problem. In the Uk all rejected transactions are rejected there and then with no 'carry over' for 7 days. I would not recommend this card to any other uk user. If,there are any problems they are costly and time consuming to resolve.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Don't bother!”

★☆☆☆☆

written by Minfrance on 08/06/2016

I purchased a US dollar cash passport in France to use in the Bahamas. I made one transaction on the day after we arrived, after which I was unable to top up,the card. I tried to use it two days later and it was refused, even though there was enough credit to pay the bill. Embarrassing. I tried telephoning and emailing over the course of the next few days and was unable to get a response. So we spent the rest of the nine night holiday with no money! (Or would have had I not had a UK bank debit card). Eventually I emailed the Travelex office where I purchased the card, explained the problem and asked them to at least get the card unblocked. At the airport on the way home I managed to get some cash out!! All,this caused me great frustration and upset as well as having to spend money from an account I hadn't planned on using, and incurred charges, phone bills and a waste of 15€ on the card itself. I sent a registered letter to their complaints department which they received on 28 April and as yet I have not had the courtesy of a reply. Marion Dunn

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Appalling. ”

★☆☆☆☆

written by Moorefr429 on 02/06/2016

I loaded my card with £500. When I got to France I discovered only €500 had been placed on the card. 45 minutes on the phone to a person who didn't have a clue what he was talking about and most of it on hold while he sought advice. Spent the whole conversation saying it was my error and they were correct. I even emailed my bank statement showing £500 deposit. All I got was to be told to make an official compliant on the website. No effort to fix their error and no interest in any problem. Totally avoid and save being ripped off by them.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Avoid like the plague - worse than terrible”

★☆☆☆☆

written by on 27/05/2016

My son travelling to Vietnam and Thailand obtained 2 cards and activated the primary one. Unfortunately he lost /had stolen this card he called to report and activate the 2nd card several long calls later the card was activated however on attempting to use the cash machine the card was swallowed. Further long laborious calls were made and another was agreed to be issued however it would take 7 working days to arrive he didn't know where he would be so arranged for it to be sent home in the UK - it duly arrived more than 7 days later it was registered again another long call even prior to speaking with someone and the balance viewed on-line. Attempts to withdraw the money failed and attempts to view the account on-line to transfer/cash out failed to. Now he is still travelling and we his parents are having to fund the trip as it cannot be accessed. Due to the inactivity he will be charged for the privilege of them keeping the money and him having no access till he returns home, he is reluctant to call as he has just received a phone bill for £110 due to having to call previously - he is a student and cannot afford this type of expense. Customer service have been unhelpful to say the least. Travelex are making money left right and centre from things like this. AVOID SO NOT TO BE DISAPPOINTED AND RIPPED OFF!!!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Inactivity fees ”

★☆☆☆☆

written by tiChilders127 on 24/04/2016

Bought to go to USA. Worked fine. Came to use again 2 years later to find half the balance missing on both mine and hubbys card. Rang and was told inactivity fees had been taken (over £100 between us). DEFINATELY not told about inactivity charges at the time of purchase. I'm very shrewd with money and would not have allowed this to happen. Should have known you don't get something for nothing. Never use again

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Customer service is the worst we've experienced”

★☆☆☆☆

written by on 19/04/2016

We have had this card for 7 years and have used it widely across the world, up until now we've never had a problem and money always used to be loaded within a couple of hours. So we're now in the situation where we sent money to the card expecting it to be there the same day and four days later it is still not there. We are now in America (we live in the UK) and have no access to our money, we rang customer services a number of times over the last few days explaining that we are currently overseas and without money and they won't do anything at all to help and just keep repeating that it can take up to five days to appear on your account!! Give us a break Travelex, that is ridiculous in this day and age. NOT GOOD ENOUGH

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“terrible experience, shameless service”

★☆☆☆☆

written by Sampsonjo1957 on 11/04/2016

Over a week ago I transferred money from my bank to the card and it's not even processed yet. The baddest customer service experience ever! I've never had so less help while using so many words to explain it. They are not calling me back as promised and they just don't do their work as they should. I will make a claim via the English embassy if they don't fix the issue. I'm really fed up with this. Never use Travelex Cash Passport!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Terrible service and hidden charges”

★☆☆☆☆

written by thebuyer on 01/02/2016

A good idea to avoid bank charges when abroad, but this is provided that you only top up with money that you're 100% sure you'll spend as you cannot obtain a refund. And watch out for the many problems 1) the website is frequently down and impossible to log in to 2) hard to keep track of card balance 3) very poor exchange rate (effectively 10% commission) to move balance between different currencies 4) impossible to reach customer services, and when you do some representatives do not speak english 5) you cannot pay for hotel bills using the card, as the pre-authorisation will be treated by travelex as a transaction and the amount won't be released for several weeks, so you'll probably be back home before this happens

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Avoid ! Avoid ! Avoid ! worst company I've ever dealt...”

★☆☆☆☆

written by on 12/01/2016

I was offered a cash passport when purchasing currency at the airport 18 months ago, and put on a few hundred pounds at the time , the form was filled in correctly at the airport and double checked , all went well and had no issues using it on holiday . when I went on holiday this new year I decided to top up the car prior to going with £600, luckily I didn't put all my spending money on the card . I knew it took 24 hours for the payment to go on to the card , but still wasn't on after this time , and nothing in transaction history on the cash passport / no email from them to say topped up etc .I checked my bank and the amount had been deducted from my account, so I called up travelex and they said to get the authorisation code from my bank , which I did called them back and someone else advised me there was nothing they could do and would take anything up to 5 days to be processed . called my bank back and was advised they cant cancel the payment and need to wait to see if they claim it which takes up to 5 days but definetly authorised by them . Phoned travelex and were advised nothing they can do .waited agin another day i'm on holiday by this point and spent hours on the phone on hold with travelex , each time having to 'pass' security which is a nightmare , at one point I didn't pass and she told me she couldn't speak to me and hung up !, the question she asked me was when I originally got the cash passport how much did I top up , now she wanted the exact amount , which was 18 months before , and was ridiculous to expect anyone to remember this , and on the transaction history there was no transactions so I couldn't even check it myself online in my account!! I explained and asked her to ask me another question but no , its like robots you are dealing with . I called back and got someone else and this time she called travelex directly with the authorisation code , and I could not believe my ears when she told me travelex had decided not to process the transaction as my house number was different to what was on my bank , my house number is 74 and they had 14 !! which was there error whoever typed in the details from the form I filled in at the airport onto there system had clearly put in 1 instead of 7 ! so I asked to speak to manager , at this point I didn't care if it was authorised or not I just wanted my £600 back. I was on hold for over 30 mins , manager still busy , then another 30 mins later she came back and said he manager still busy and her manager advised her to call my bank and tell them it wasn't authorised so they could get my money back in my account . I gave her the bank telephone number and she came back 10 mins later and told me she needed my telephone banking security details to get through !! I told her that you don't give these out ! absolutely shocking !she said she would get her manager to call me as by this time been on phone for nearly 2 hrs , never ever got a call , 7 days later I got my money back in my bank account when my holiday over , absolute joke of a company , felt like I had been robbed , worst customer service ever, caused me major amounts of stress when on holiday ,huge phone bill , will never use them again ever ,will stick to credit /debit card or cash , I don't usually bother with reviews but don't want anyone else to go through the same as what I did .

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“No Problems! Loved not keeping so much cash on me.”

★★★★★

written by chelynnah on 14/12/2015

I'm in the UK and instead of buying cash this time for our 2 week Florida trip we saw the Travelex Multi-Currency Cash Passport and thought it would be a good idea, as I often visit 'home to Canada (with short trips into the US as my family lives on the border) and we sometimes make short trips to Europe from here as well. It sounded like a great solution to having all these spare currencies floating around after trips. The online rate was better than the Post Office. No charges for purchases or withdrawals (aside from those charged by the ATM bank), no Non-sterling transaction fees etc, it seemed perfect. Then I read the reviews here and panicked. We'd already purchased it, so not much we could do but hold our breath and see how it panned out. We brought along some extra US cash to start which we already had left over from our last trip, and we could always use our credit cards or debit cards if necessary. We also had read that people had success with the company providing their finds locally through Western Union when stuck, so we figured we should be ok. I set up the online account, and iPhone app so we could keep track of the balance and no issues there, so fingers were crossed for the trip. Our original plan was to use it simply as a cash card, but I decided to test it out in all scenarios. Our first day there I used it as a charge card at a small kiosk in an outlet mall. I figured if we'd have trouble charging anywhere it would be something like that. Everything went through fine.. A couple of days later we hit up an ATM for cash, again, no trouble. Straight forward transaction, with a small charge being advised from the ATM provider before finalising. We made a couple of charges on it for some things we would have paid cash for when we got a bit low, and made 2-3 more ATM withdrawals through the trip. All with no hassle. Checking in on the app or in a browser were simple, and everything clearly recorded. We didn't top up the amount as we didn't need to any more, but if we had, the rate was still fair, and no charges for doing so with the multi-currency card. We were able to actually (including the ATM fees) use all the money we had loaded bar about 25 cents. I know they start charging if you don't use it for over a year, but they only charge while there's money on it, so worst case scenario, they can have that :). so in this instance it worked perfectly, and I have no reason to think it won't on further trips to the US. I plan to test it on my next trip 'home' to Canada early next year, but I'm not expecting any issues there. After some reviews, I'm a little more nervous about tripping it in Europe, but I'm thinking bigger countries should be ok, so if we cross to France I'm thinking we should be fine, but I will probably test it out taking 1/2 cash and half on the passport to be safe. However based on my recent experience had I not read any of the previous reviews on this site I wouldn't be concerned at all with it, was very pleased, and it really did make our trip a lot smoother not having to carry so much cash, or have to pay a Non-sterling transaction fee on every bank withdrawal as we have in the past when just drawing cash from our UK accounts So currently on our recent experience, the Travelex Multi-Currency Cash Passport gets 5/5 I hope every one else has this experience moving forward.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“After 5 years account will be closed!”

★★★☆☆

written by Elliexx on 06/11/2015

I am in possession of a Thomas Cook Cash Passport Card (Travelex) which I have had for a few years now. I have used it to withdraw cash and used it in shops to purchase goods. So, today I am Spain and two shops refuse my card telling me the card has expired. Strange because the date on the card states expires 09/17 and we are only in 2015? Embarrassed and confused I contact Thomas Cook who state that even though there is money in the account and the account has been used on a regular basis after 5 years accounts are closed and access has been denied???? Why then I asked does my card state 2017 - I was told that a new card had been issued when I lost my previous one but the account was 5 years old and no longer in use? Long story short they have allowed me to withdraw the money from a nearby post office and I will now have to return to the UK to get another card! Madness!!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Worst online service!!”

★☆☆☆☆

written by gmLeblanc442 on 31/10/2015

My gosh, where to begin. I went to a physical Travelex kiosk to get one of these cards for our son who was going to Canada. We loaded Canadian dollars onto the card....no problem. The problem is reloading for "blanking sake". Tried 3 times on line to reload after registering card and it debited my checking account amount 3 times even though it did not go through and load the card. 3 tries and the card is shut out...no one tells you that!! Had to get my bank fraud department on one line and Travelex on the other line to figure problem out and get my checking account credited after 3 hours. Bank said it approved transaction, Travelex said it "did not have information exactly entered like my bank was communicating" and therefore your bank was not approving transaction...then it froze my account after 3 tries. Bank said it approved the transaction. I was on phone for 3 days/ 6 hours per day trying to resolve to no avail. Travelex told me the bank communication was saying something different then what I was putting in or telling them. My bank fraud department told me exactly what they had profiled on my account...Travelex told me I could only reload car in person now...they shut my online account out and disconnected my phone calls each time I called. The Travelex kiosk people were very helpful.....I do not want to use this card ever again when I am finished with it. Problem is with online and reloading via phone service...if I hear one more rude person from England from there customer service I think that I will tear my hair out. The worsrt. I will take foriegn transaction fee over this runaround. I have never had any problem with my bank card except with these people.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Kind of Travelex to call my son abroad”

★★★★☆

written by ezJarvis240 on 21/07/2015

We've had a good experience of this card. It arrived by post as promised and all the charges and limits were up front, and my son has topped up and used the card around Europe. When he encountered a problem (ATMs not responding to his card) and had no mobile contract left to call them, and I called them from the UK (following WhatsApp communications from my son) they offered to call him to sort the issue out, and repeated the attempt when they were unable to get through. Which I'm impressed by - they could have insisted he use his own comms.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Do not use cash passport!”

★☆☆☆☆

written by PhoenixJacobs286 on 12/07/2015

These are very poor value for money. I was misled by their sales rep about rates and fees. Their systems also make it very difficult to get cash out. You are much better off using credit card or debit card.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Limited machines that don't charge”

★★☆☆☆

written by coolgaff on 09/07/2015

Although they sell the passport card ($ version) saying no ATM charges. Whilst in Florida Orlando (International Drive) we only found one Travelx ATM at the end of the holiday miles away in a shopping mall this was the only one that did not charge for withdrawing your money all other ATMS on International drive charged from $3 to $12 per transaction. Finding an actual bank is very difficult in fact during my travel i think i only saw 1. Next time i would just take cash even sterling as the exchange rates offered in the US are nearly 20 cents more we say $1.67 on offer!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

Our helpful community of likeminded people will be happy to answer any questions that you have.

Before posting your question please check to see that it has not already been asked.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

Asked by ploy1951 on 22nd January 2014 Report this content
Why are their fees so high when taking money from an Atm?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

overview