Travelex Cash Passport Reviews

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Travelex Cash Passport

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Latest Reviews

★★★★☆

“Kind of Travelex to call my son abroad”

Written on: 21/07/2015 by ezJarvis240 (1 review written)

We've had a good experience of this card. It arrived by post as promised and all the charges and limits were up front, and my son has topped up and used the card around Europe. When he encountered a problem (ATMs not responding to his card) and had no mobile contract left to call them, and I called them from the UK (following WhatsApp communications from my son) they offered to call him to sort the issue out, and repeated the attempt when they were unable to get through. Which I'm impressed by… Read Full Review

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★☆☆☆☆

“Do not use cash passport!”

Written on: 12/07/2015 by PhoenixJacobs286 (1 review written)

These are very poor value for money. I was misled by their sales rep about rates and fees. Their systems also make it very difficult to get cash out. You are much better off using credit card or debit card… Read Full Review

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★★☆☆☆

“Limited machines that don't charge”

Written on: 09/07/2015 by coolgaff (1 review written)

Although they sell the passport card ($ version) saying no ATM charges. Whilst in Florida Orlando (International Drive) we only found one Travelx ATM at the end of the holiday miles away in a shopping mall this was the only one that did not charge for withdrawing your money all other ATMS on International drive charged from $3 to $12 per transaction. Finding an actual bank is very difficult in fact during my travel i think i only saw 1. Next time i would just take cash even sterling as the… Read Full Review

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★☆☆☆☆

“Poor Online Enrollment System”

Written on: 07/05/2015

I tried three times to apply and pay for the Cash Passport online. I was very careful to enter all required information correctly. But each time their system replied that my information could not be processed. I called the customer service number but they had no idea why the system rejected me. The agent suggested I go to a Travelex location in person to get the Cash Passport. But then I have to pay an even poorer exchange rate and a $5.95 fee on top of the rate to get the card. The online… Read Full Review

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★★★★☆

“Service let down by automated phone system”

Written on: 27/04/2015 by concermedmother (1 review written)

Having seen some of the reviews I was concerned when my daughter in Cambodia needed some funds to be added to her card urgently. Yes, I did spend an eternity sitting on the end of an automated phone which assured me how important my call was to them, etc. (More than 40 mins) but when we did get through the young man couldn't have been more helpful, made several calls to my daughter, advised me as to the best way to reload the card, and added the cash to the cash passport there and then - Great… Read Full Review

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★☆☆☆☆

“Very poor company”

Written on: 24/03/2015 by watergypsy (1 review written)

Terrible customer service...Dont waste your time and money with this company… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 10/03/2015 by JDSmith (1 review written)

To keep it short my Travelex Cash Passport wouldn't work in any ATM in Brussels so I had to use my own bank card incurring costs. I had loaded the Cash Passport with 500 euros which I had no access to. When I returned to England I asked if they could refund the money into my bank account at the same rate I purchased it for. They refused and offered to buy it back for around £300 which was almost £100 less than what I had bought it for just a few days earlier! After much haggling the best they… Read Full Review

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★☆☆☆☆

“Kiss you cash goodbye”

Written on: 20/11/2014 by StephanieAlvarado (1 review written)

We were told in the US that this is the modern alternative to traveler's checks and that it would be very cost effective. What we didn't do is read the fine print, which is our fault. We preloaded with British pounds and Euros. We've been able to use the card almost everywhere we needed in London. However Travelex pulled some transactions partially in pounds and partly in euros and charged a heinous exchange rate for the euro pound conversion. Once we got to a certain level of pounds left it… Read Full Review

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★☆☆☆☆

“The Worst of the Worst”

Written on: 30/09/2014 by Stever253 (1 review written)

I must have used 50 financial institutions over the years. Cash Passport is without a doubt the worst. The website is a joke. It was a joke 2 years ago, and it's still a joke now. The FX charges are verging on the criminal. Best advice I can give someone is never to used Travelex at the airport or online. They don't deserve our service. I would have given them no stars, but that wasn't available on the review system… Read Full Review

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★★☆☆☆

“Sting in the tail”

Written on: 22/09/2014

The customer service is appalling. One of the cards on my joint account reached its expiry date and I was expecting a replacement or least a letter from travelex to tell me what to do next.. Instead they stopped both cards and was left with a lot of money on the card which I was charged an obscene exchange rate to get my money back. Do not use this company's card. I've now got halifax clarity… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 16/09/2014 by 428Fallon (1 review written)

In three years of having this card, have only been able to use it twice at the same place. In nine Eurozone countries, it hasn't worked. Their customer service is shocking, abrupt to the point of rudeness. This is the worst thing I've ever invested in… Read Full Review

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★☆☆☆☆

“bad customer service. bad rates. issue using card.”

Written on: 31/08/2014 by Connellpj25 (1 review written)

The card would not work is some places. Even though I was told it would work anywhere that accept Mastercard. Due to it not working I had money left on the card and was offered shocking exchange rates to get my English Currency back off the card. I was advised rather than get poor rates I could just use it in England to buy things on the card till I spend the money.... I have tried this and it does not work. I am now miles from a Travelex with money on a card I can't access. I have emailed… Read Full Review

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★☆☆☆☆

“feel ripped off before I even leave home”

Written on: 26/08/2014 by Nunez217 (1 review written)

I just topped up my card via BPay and it does take a couple of days to happen. Received an email congratulating me on my top up and received a rate of .6491 to the Euro. Their advertised rate from ordering to receiving never fell below .6620, so here I am some $80 worse off and I am still waiting for an explanation. NEVER again will I use Travelex anything The 3 stars was not given by me… Read Full Review

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★☆☆☆☆

“negative feedback”

Written on: 21/08/2014 by Skyea428 (1 review written)

copy of my letter no response yet in 2 weeks I recently activated a travelex multi cash passport As a trial for future holidays My overall experience is NEGATIVE The set up and activation at Glasgow airport went without a hitch. I used the card for the first two days of my holiday without a hitch. My problems started when I set up my account online and viewed my balance !!!! 1. The balance was incorrect by $85.00 I called the call centre from Canada on my mobile ,I spoke to Anne Marie… Read Full Review

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★☆☆☆☆

“Will no work in Asia ATMs”

Written on: 18/08/2014 by Brotherbrother (2 reviews written)

Worst idea ever! I've just been to japan and been stuck without money as these cheap cards do not work in any ATMs in japan other than 7/11. I've spent hrs going to major banks trying to withdraw money I put on,travelex woman told yeah they work everywhere! Now I'm trying to close my account and ( you have to pay) and worst yet it's not working,just trying red erecting you to random sites! Do not use this card it ruined my holiday… Read Full Review

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★☆☆☆☆

“Will no work in Asia ATMs”

Written on: 18/08/2014 by Brotherbrother (2 reviews written)

Worst idea ever! I've just been to japan and been stuck without money as these cheap cards do not work in any ATMs in japan other than 7/11. I've spent hrs going to major banks trying to withdraw money I put on,travelex woman told yeah they work everywhere! Now I'm trying to close my account and ( you have to pay) and worst yet it's not working,just trying red erecting you to random sites! Do not use this card it ruined my holiday… Read Full Review

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★☆☆☆☆

“travelex! do not use if want some money on ur hols!”

Written on: 15/08/2014 by boggle1984 (1 review written)

this card is shocking, if u manage to loose it and ur in the usa! anyone can just pick it up and use it with no id or anything! cnt belive from such a big company that this card would be so unsafe! trying to get my money back now from someone using my lost card, anyone who has had the same problem with this card plz go to watchdog! this card needs takein off the market, just keeps destroyin peoples holliday! whish I had seen this site before I got one, cnt belive from a massive company like… Read Full Review

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Milliecandy2's Response to boggle1984's Review

Written on: 17/11/2014

We had one that was topped up never used cause it wouldn't work during holiday went to get the money of it in Thomas Cook shop nut because we thought all was ok and when I came home was taken into hospital within days for operation which went wrong si had rough couple months with health then self employed only having holidays in Dec Jan time never gave rhought saved it for this year hols thinking all be safe on card went and being withdrawn in America several times have prove I'm in England as it was June never being out of country but because 3months have passed lost all money 950 pounds now no holidays this year gutted

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★☆☆☆☆

“Appalling”

Written on: 14/08/2014 by 382Barnes (1 review written)

Using my Travelex Cash Passport has been an abysmal experience. Sometimes reloads have taken over a week. On three occasions they failed completely leaving me without money, despite having entered the details correctly. Seriously awful system they've got. The fees are exorbitant, which makes it hard to plan how much to put in there, as the currency conversion fees (why??) and the additional fees often add up to $10 US, not including the ATM fees in the country you are in of course. It has… Read Full Review

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★☆☆☆☆

“Not even there yet ”

Written on: 10/08/2014 by BozrogMcGurk (1 review written)

Ive not even left the country yet ,I noticed my name was wrong on login to my account plus I needed to sort my pin number out the phone call was interesting . Regestered all my data 3 times,I eventually got through asked the girl her name she hung up. Now Thomas Cook couldnt praise this card highly enough "I always use it when I go abroad " being the throw away line I got so Im going back tomorrow to tell her my concerns and get my dollars in cash dont need the grief looking at the posts… Read Full Review

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★☆☆☆☆

“Loading problems, Then told was suspended account no...”

Written on: 07/08/2014 by William187 (1 review written)

didnt tell me and its not in the small print not to use in the uk before hand had problems on the phone loading then they fought i was a fraud and suspended my account but a couple of days before was happy to let me load £750 onto it lucky i realised this before travelling abroad as i had to send all bank statements with top ups showing utility bill and copy of my passport could of easiily recked the holiday and left us high and dry AVOID AT ALL COST !! Fees and the fact they was happy to… Read Full Review

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