Travelex Cash Passport Reviews
Latest Reviews
★☆☆☆☆
“Doesn't work in Barcelona ”
Written on: 15/05/2013
I just tried to use my card at 2 atms I rang emergency number and got a foreign (Spanish) voice meassage then the phone cuts off. Jesus I am so mad. (read more)
★☆☆☆☆
“DO NOT USE travelex ”
Written on: 08/05/2013
Travelex cash passport complete rubbish Anybody thinking of using this card for Asia do not bother it is the worst card going, I lost £20 on every £100 I loaded plus being charged £4-£5 on each withdrawal this card is an absolute rip off. I'm from England and they make you exchange GBP to dollars to thai baht and what they don't tell you is after they charge you to load the card they charge to to exchange to us dollars and then again to exchange in to thai baht and when asking them... (read more)
★☆☆☆☆
“DO NOT BUY”
Written on: 07/05/2013
Do not use this card. First of all she I purchased the card they entered my name in wrong. This has now resulted that I cannot reloD at all online at all as the name on the card does not correspond with my actual name on my other cards!!! this has now resulted in me having to call from half way across the world costing me a ridiculous amount to have to speak to an extremely rude and unhelpful man. This is not the first time as a horrible person also spoke to me rudely when I phoned up from... (read more)
★☆☆☆☆
“Travelex left me with no food and almost homeless”
Written on: 19/04/2013
I feel obliged to let everyone know about my Travelex Cash Passport Experience. I recently traveled to Amsterdam for 3 days with my boyfriend and another couple. I ordered my cash passport with £300 on through their website 1 week before departure. The morning of travel i arrived at Leeds and Bradford airport as planned and collected my Travelex Cash Passport from the desk after security as planned. As far as i was aware everything was fine and i spent the next two hours in the airport... (read more)
★★★★★
“Excellent Card!”
Written on: 14/04/2013 by AKC66 (2 reviews written)
Simply cannot understand the poor reviews! Have just been on holiday to the USA for 16 days (five different cities) and the card has been accepted everywhere. Just to clarify the comment below - it is true that if you use the card in a restaurant then a conversion of 1.15 applies - however, in our case, this was only whilst the payment was pending. When it was posted on to the account it reverted back to the amount that we had paid. We did pay tips though as this is customary in the States... (read more)
★☆☆☆☆
“Using travelex cards is like leaving your wallet open!!!”
Written on: 11/04/2013 by Badservicehunter (1 review written)
I usually use travelex for foreign currency, they tend to be competitive and offer good service. This cash passport I've found out is utterly flawed and has a serious security loophole for your money!! Out in Florida, went for a meal, paid by cash passport 77.30 this was both the bill and the receipt of the transaction the restaurant gave me. I just happened to check my balance later that evening online...my cash passport loaded with dollars, paid a bill in dollars, had been charge 77.30... (read more)
★★☆☆☆
“Having endless problems to get money drawn with card. ”
Written on: 29/03/2013
Having endless problems to get money drawn with card. (read more)
★★★★☆
“Been extremely handy for me”
Written on: 25/03/2013
I've been living in Europe & travelling fairly extensively for 7 months now & have found the cash passport excellent! No fees at ATMs and I've not had any problems with using it, bar one rental company which refused to accept any pre-paid credit cards. There has been a couple of extra 'hidden' fees which I'm not real happy about (all up about 20 Euro's worth)which were deducted without my knowing, but otherwise no complaints. Every ATM I've been to has accepted it, as has every shop I've... (read more)
★☆☆☆☆
“NO!”
Written on: 14/03/2013
Just don't do it unless you can afford to lose money or enjoy being upset ! (read more)
★☆☆☆☆
“Still don't have satisfaction = Rip off”
Written on: 11/03/2013
Had trouble with the card. Had several email exchanges with Travelex where they tried to convince me that I didn't have the trouble I did, that it wasn't their fault, that I shouldn't have had the problems I did, and I didn't really have the problems I thought I had (If the last sentence was confusing, then you are getting the idea of how frustrating it is to deal with these people). The solution from Travelex? They refunded money on my card....Lovely, except for one tiny problem. The... (read more)
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Showing 1 - 10 of 172 Reviews
★☆☆☆☆
“Travelex Cash Passport Not Accepted by Spanish ATMs”
Written on: 25/02/2013
Cash Passport in Spain - I can see my balance on line but all ATMs tell me the bank denied the payment. As there is no local office in Spain I cannot speak to anyone - only access is premium numbers to UK or other country. Not financially sensible. (read more)
★☆☆☆☆
“Checked how much there was on my card, and 263,36...”
Written on: 17/02/2013
Checked how much there was on my card, and 263,36 euro's disappeared! Was spend at a shop in peterborough, england. never been there, live in the netherlands. called cash passport and was helped very friendly on the phone. They send me a complainform, which i had to sent back to the fraud department in..... PETERBOROUGH!!!!! called back and they thought it was a coincedence!!!?? Hope to get my money back. (read more)
★☆☆☆☆
“here is a test for you before you buy”
Written on: 16/02/2013
The customer service of travex is somewhere between bad and absolutely appalling. I have a test for you before you buy: call their customer service number and watch what happens. If your experience is like mine, will be moved from one automated menu to another, usually at least seven, and often you will return where you came from. If you are lucky, you will get to a person, but be prepared for a long wait. Then, if they promise they will get back to you or email you, be prepared for... (read more)
★★☆☆☆
“Took more than twice what I spent then took a week to...”
Written on: 06/02/2013
I used this card to buy fuel from an automated pump in France then later was warned my credit was low and discovered it had debited more than twice what I spent for some reason that was incomprehensible. I was reassured that this could happen in US or France but money would be refunded, but that was no use as I would be home by then and on a tight budget. Also discovered a restaurant had added itself a tip without asking! Am ditching the card if I can manage to get the money out! Just... (read more)
★☆☆☆☆
“The only way traveled could be worse if they gave you AIDs”
Written on: 23/01/2013 by moodbeard
Appalling in every way imaginable. Stole £500 of my money. Not possible to speak to a human. Reloading card is a pain in the back side.. I am now in a situation where I can't register my card online because the data is invalid apparently, and when I phone to talk to someone I have to enter that same data before I will be connected, guess what, it is invalid so I end up in an infinite loop entering data and being told that I don't know when my birthday is. Emailed them about the problem and... (read more)
★☆☆☆☆
“ineffective”
Written on: 17/01/2013 by SeMangeFroid (2 reviews written)
I've used prepaid cards with no problem but this one is very ineffective. At present it has blocked me out of my account, very difficult to get hold of anybody on their numbers and they refuse to reply to emails. Also, I noticed that the exchange rate withdrawing sterling from a euro card was very bad, much worse than the other cards on the market. Look around before you sign up and beware... (read more)
★☆☆☆☆
“withhold credits”
Written on: 14/01/2013 by lisa6969
travelex were supposed to credit my account for a purchase that did not go through due to problems at their end. it has been months and they are yet to credit my account. i have sent emails and i have phoned them repeatedly. they acknowledge i am due a credit, but nothing happens afterwards. stay away from them......they are thieves. (read more)
★★★★★
“Very happy with Globe Card !”
Written on: 13/01/2013 by ladyoflothlorien
I have used a Travelex Cash Passport Globe card in Viet Nam, Kefalonia, UK, Corfu, Croatia and Italy in the last year or so with no problems at all! Did a lot of research on line before deciding on this card and very pleased with low charges and good rate of exchange. Can load up to £750 by 'phoning them with larger amounts transferred by my bank. Have just checked all my recent transactions on line with no problems at all. Will be using it in USA later this month. Other reviewers... (read more)
★☆☆☆☆
“Take travellers cheques !”
Written on: 09/01/2013
I have a global cashpassportglobe card , sounded a great idea , but one month on and so many emails to Travellex, I am STILL not able to reload the card. The system is worse than useless and I have received no help that is of any use , I just keep being told 'call the number on the card' I then email saying that costs me £1.75 a minute to call , what can they tell me on the phone that can't be done by email ? This has been going on for a month. I do NOT recommend them ! (read more)
★★☆☆☆
“Truble in registration ”
Written on: 04/01/2013 by RajShekharSingh (1 review written)
I am not able to see the balance of my cash passport visa of Trevelex due to not registration. The application form is asking mother name and it is not accepting in spite of the original maiden name. Bad experiance of using this card Raj S.Singh (read more)
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Showing 11 - 20 of 172 Reviews
★☆☆☆☆
“Travelex Cash Passport Nightmare”
Written on: 30/11/2012 by Johnlebon01 (1 review written)
Our cell telephones, credit cards, cash and CASH PASSPORTS were stolen in Barcelona. We were left stranded without a cent and with one night’s pre-paid hotel booking. Having been assured by ABSA BANK (South Africa), who is a TRAVELEX agent that emergency assistance would be instantly available we called the Europe emergency number for TRAVELEX. We were told that it could take up to 5 working days to replace the CASH PASSPORTS. Having been left destitute, however, they arranged for a... (read more)
Leondotcom's Response to Johnlebon01's Review
Written on: 04/12/2012
THE WORST CARD!
I have ordered single currency cashpassport card in US dollars.
I did not even notice until I was asked in USA that card does not have embossed/raised numbers!
Reno Nevada- 95% cab drivers refused to take this card!
San Francisco California a little better
Los Angeles-some problems due to the numbers not embossed
Las Vegas-little better, but a large casino/hotel I stayed in -The Venetian have also flat out refused the card even when I offered ID.
Overall experience-NOT GOOD.
Would never use this company.
My advice go with the big four bank.
ANZ/Commonwealth/NAB all offer same card with embossed numbers and/or your name imprinted.
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★★☆☆☆
“Cashpassport EURO Netherlands”
Written on: 29/11/2012 by Dutchgirly
Hello, i´ve took a cash passport because its easier not to Cary money around you. It´s great to do online shopping even booking hotels its no problem, but if you want to take money out of the ATM there comes the problem. I just use it in the Netherlands even I took the card there but getting money out of the ATM its not possible. The whole time it refuses and said that they cannot make any connection with my bank. I bin at the GWK agency and they told me everywhere in the country they have... (read more)
★☆☆☆☆
“VERY DISAPPOINTED”
Written on: 27/11/2012 by Keithkim (1 review written)
Preloaded with 2400 USD. Cards were quick and easy to obtain and load. Get to USA and a catalogue of refused payments(even though cleared funds were available, checked on line). Consequently get back to UK with substantial unused balance and about 10 phone calls (very difficult to speak to someone---mostly automated responses) and several emails later WE ARE CHARGED TO HAVE THE RESIDUAL FUNDS RESTORED TO OUR BANK ACCOUNT). I did send a complaint by email but that was ignored in the reply. (read more)
★☆☆☆☆
“Will never use it again”
Written on: 09/11/2012
PIN problems - just don't try to change it. Put up with the pre-issued PIN, live with it, because if you change it, the problems start. We got it in the UK, pre-loaded with US dollars. We finally cleared it to zero by checking the balance through the automated line, and asking our hotel to credit that amount against our bill. If you have any trouble with it, you're stuck -- don't expect any help or support from Travelex on it, as you can't even find a way to talk to a person. (read more)
★☆☆☆☆
“still waiting for money to appear ”
Written on: 16/10/2012
relative in oz placed $400 on card on 9/10/12, now 14/10, still no funds in uk. (read more)
★☆☆☆☆
“Impossible to contact when you have a problem abroad.”
Written on: 10/10/2012 by Willyolly
I bought a preloaded cashpassport. Big mistake! When things starteed to go wrong it was impossible to contact thr company. 43 minutes hanging on the phone before being cut off. Impossible to understand emails. In total rubbish service. Avoid at all costs. (read more)
★☆☆☆☆
“Worst ever!”
Written on: 09/10/2012
The worst card ever- wasn't able to view the statement online, didn't show any transactions at all. In the end of my trip, they wouldn't let me take all the money from the card and every day money disappeared from the card without any explanation. So $20 disappeared. (read more)
★☆☆☆☆
“believe the bad reviews”
Written on: 30/09/2012 by tedinCalifornia
...almost every problem i have encountered with this card. Trying to resolve problem via phone is long and not satisfying. Figure at least an hour for a call. There web site is atrocious and now asks a question after i give it the proper ID and password, that i couldn't answer, therefore no entry to the site. I am glad i am down to a couple of euro so that i can just let it go. i did need to print a statement from their web site...but no luck. (read more)
Lovelife56's Response to tedinCalifornia's Review
Written on: 03/10/2012
So you were Unable to print a statement?? How are you to keep track of your purchases?
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★★★★★
“Best Travel Money”
Written on: 28/09/2012
I have used the USD card in the States and it was great for saving my spending money, everytime the rate was good I loaded some money. By the time we were ready to go we had our spending money and the card worked perfect in shops restaurants and ATM's (there was no ATM fees from the card but we shopped around as the banks in the US charged different ATM Fees, Bank of America was the cheapest $2.95). It was easy to reload via internet banking and I was emailed a receipt to confirm the load.... (read more)
★☆☆☆☆
“TRAVELEX HOLDS YOUR MONEY HOSTAGE!!”
Written on: 22/09/2012 by SusanBetz (1 review written)
My daughter succombed to the false advertising of Travelex for her semester abroad, and she is at this moment in London with NO MONEY AT ALL. She put all her savings on the card, and it does not work. She called the company, and was told "the details are correct." No one told her what the details are or how to fix them. I called from the states and was basically told there was nothing that I could do; she would have to call. (I am the holder of the secondary account, yet I could not... (read more)
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Showing 21 - 30 of 172 Reviews
★☆☆☆☆
“Never Again”
Written on: 18/09/2012
I bought two cash passports on a recent trip to Canada and America - what a mistake! The card was refused in Canada and I spent hours on the phone trying to find out why. I had to use my bank card and incurred additional charges. Similar story in the States and after numerous phone calls they did re-register the Dollar card and I was able to use it but again - it was refused more than it was accepted. The worst thing has been trying to get the money back off the cards and into my bank. ... (read more)
Ngaizone's Comment
Written on: 24/09/2012
I have 1000 Euro on my Travelex card. The card would not work in the ATM, tried ringing all the numbers given again and again and got an answerphone telling me my call was important. I was on Holiday with three kids and no cash. That was in June/July 2012 it is the end of September and I am still trying to get my money back from them. Email after email but no refund of my cash. Do not use this service. Stuff cash in your socks it will be safer and at least YOU will be able to use it.
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★★★☆☆
“Get it for paying odd, things, but don't trust in it...”
Written on: 13/09/2012
It's convenient for 2 people travelling if you want to cover tedious small bills like petrol, deposits, tickets etc. You can just each take a card and then pbay the same amount of money into the account. Good also for slightly risky online purchases. I would never use the Travelex counters because they charge too much, strictly online reloading at 1%. The exchange rates are terrible but only about 1% worse than a typical ATM rate. I recently got a Multi card which I intend to use for... (read more)
★☆☆☆☆
“Debited my current account three times! Dangerous....”
Written on: 12/09/2012
I tried to reload online but I was told that the transaction had failed twice, so I did it over the phone. The next day I saw that my bank had been charged three times but my card has only been reloaded once! The bank can't do anything until Travelex reverse the charge but Travelex are denying having done it.... it's going to take me 6 months to get my 500 pounds back by going to the financial regulator. Awful and dangerous, if you must use this service, do it with a credit card so that... (read more)
★☆☆☆☆
“Don't use this”
Written on: 11/09/2012 by mcowling
This is probably the worst service that I have ever experienced. The card was blocked whilst I was abroad for reasons I still don't understand and it probably cost me more in phone calls to sort out than I saved by not using my bank debit card. It is practically impossible to speak to a person on the phone. Finally, I have asked to have the balance of the money put back in to my bank account and it still hasn't arrived over a week later. Not suprisingly, I have not received the promised call... (read more)
Ngaizone's Response to mcowling's Review
Written on: 24/09/2012
Same as Me!! Starting to wonder if this service is going bankrupt and we won't get our money back. They have 1000 euro of mine I can't get back . Been waiting since July, phone calls, emails, nothing happening.
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★☆☆☆☆
“Worst Service Ever”
Written on: 04/09/2012
The website never works. You can't speak to a human being you just a revolving menu taking you back to where you don't want to go. The FX charges are a total rip-off. I guess it's slightly better than getting mugged for the cash...... but only just. (read more)
Ngaizone's Comment
Written on: 06/09/2012
I agree, I couldn't get my thousand Euro out through a ATM's as it couldn't read the card. Rang the emergency number time and time again and was told to hold on (running up cellphone bill) and that my call was important to them. Four days of constant calling and trying to find a public call box and emails I had to give up and borrow money. In Spain with three kids and no cash. Back in NZ and two months later still trying to get my money back. Don't touch these guys with a barge pole.
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★☆☆☆☆
“Never ever buy one!!!!!!!!”
Written on: 28/08/2012
These Travelex Cash Passports are a complete scam. For goodness sake don't even think of buying one. BEWARE if Travelex loads your card with any amount not ending in a zero! You can't get the 5 euros back, no matter how you try. ATMs obviously won't let you have a 5 euro note and so you endlessly go around trying to find something in the airport which costs exactly 5 euros. HAH! Nothing does. So you go to the cafeteria and order that exact amount of food .......... and they don't... (read more)
★☆☆☆☆
“Rip off!”
Written on: 23/08/2012
I had loaded about a thousand Euros on the card and wanted some cash on me so i went back to ask if i could convert some to cash.I was told no problem..they "bought" it back and gave me back 755 Euros from a thousand Euros?..He told me o..we had to buy back at the current rate and sell back to you again!..all within 24hrs..i was ripped off by 245Euros..never going back there! (read more)
★☆☆☆☆
“Absolutely the worst! ”
Written on: 16/08/2012 by scottcls011 (1 review written)
Travelex cash passport is the worst product/company I have ever dealt with. Their staff are incompetent from Castle Hill,Sydney airport and Los Angeles. They ruined my recent vacation ,left me stranded with no money and since returning three weeks ago have not returned my $4000.Disgraceful! (read more)
Ngaizone's Response to scottcls011's Review
Written on: 06/09/2012
Exactly what happened to me. Don't use their service just walk up to the counter hand them some cash and leave. Much less frustrating.
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★☆☆☆☆
“Hurrendous to top up abroad.”
Written on: 30/07/2012
What we liked. Being able to withdraw money without the bank charges. What we don't like. 5 days ago my purse containing all of my cards barring the cashpassport was stolen by gypsies on the metro in rome. We had put enough money on the passport to see us through the first part of the holiday but ibtended to use the cards that were stolen to pay for the rest. Over the last 5 days we have tried endlessly (with around 30 very frustrating phone calls) to top up the cash passport with no luck.... (read more)
★☆☆☆☆
“The money disappears!”
Written on: 15/07/2012
For three times I put money in my card and it simply disappeared. The only answer I got from them was I'm sorry. Really?! Of course I've been stupid for trying to use them again and again. But who would think they were such a thieves? DON'T EVEN THINK ABOUT USING THEIR SERVICE! NEVER! EVER! Unless you would like to experience their HOUDINI skills. (read more)
Guest's Comment
Written on: 28/07/2012
dont use them I returned home after placing my holiday money on one only to find that the security number beneath a scratch panel had disappeared, more stress than they are worth had to return to Tescos and wait half an hour while they sorted out the situation.
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Showing 31 - 40 of 172 Reviews
★☆☆☆☆
“Rip off!”
Written on: 03/07/2012 by ftamlin (4 reviews written)
Couple of months back I changed some Euro with these people and to be honest they are making so much money from the lowly exchange rates that they give you that its not funny....must be more than 10% plus they charge you commission on top of it - great business if you want to get into making money but as a customer - shame on you! Government should regulate you margins. (read more)
★★★★★
“Excellent in a crisis”
Written on: 02/07/2012 by RNMISRA
The card worked wonderfully until I lost it, after one call to Travelex they had all the money that had been on the card waiting at a local Western Union in Peru within 10 minutes. (read more)
★☆☆☆☆
“Hopeless ”
Written on: 02/07/2012
I got a Travelex Cash Passport for use in the US. If you're thinking of using one, go no further. It isn't accepted everywhere, despite that being one of their sales points. I am also disputing over $1000 wrongly taken from this account but can't even make contact with Travelex to try sort it out. Their "24 hour line" is a joke. You either get cut off after a while or sit on hold for 15 or 20 minutes with only the repeat recorded message for company. They won't even acknowledge dispute... (read more)
Stephie30's Comment
Written on: 22/08/2012
The cash passport is accepted in the US, I have been using it for the last 7 weeks no problem. It maybe that when they asked if it was debit or credit if yu said debit, that wil refuse it. All UK debit cards have to be put through US systems as credit due to them not having the same chip and pin service that we do.
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★☆☆☆☆
“Theft took Place at the Counter!”
Written on: 27/06/2012 by aprilbosworth5
Big mistake, I sent my daughter with $580.00 Euros to exchange at the Telex by C-2 terminal in Newark Airport and one of the tellers took $440.00 euros and gave my daughter only $120.00 in us currency back!!! Good nights work for that girl. I didn't know this till we returned to Dallas. They didn't give her a receipt or anything. I should have gone myself. When my daughter handed the whole wad of Euros to the clerk I bet she thought SUCKER!!! What a scam! I called and talked to a supervisor... (read more)
★☆☆☆☆
“shocking customer service!”
Written on: 12/06/2012 by jules.jg
I would absolutely not recommend the travelex cash passport card to anyone. FIrst of all, there are many cheaper ones out there (Aussies check out the NAB gold debit account, I've had that one too and it was brilliant). The money generally took about 4 days to load which by any standards is a really long time, given that you load your card via bpay. The website is really hard to navigate and often will not work in certain browsers, or will say that your details are incorrect, even if you... (read more)
★☆☆☆☆
“US$702 disappeared!”
Written on: 09/06/2012
I had used a GB pound cash passport last year with no problems. This year, I supposedly reloaded it with 400 pounds at the kiosk in Terminal 2 of the San Diego airport. I noticed the girl did not swipe my card at all, so I asked if the card had been loaded. She said "it should be." That should have tipped me off, but I am an optimist. Needless to say - the card wasn't loaded. Here's what happened: 1) Went to purchase Heathrow Express tickets at Travelex kiosk at Heathrow Terminal 5. ... (read more)
★★☆☆☆
“Not Worth the Hassle”
Written on: 07/06/2012 by nick_jessie (0 reviews written)
I recently used a cash passport multi - a variation of the Travelex card - on a 2 week trip to the US. The exchange rate was reasonable and the fixed rates were appealing to me and my partner. The cards initially worked well for allocating money for the trip. The only way to reload the cards we had was by using BPAY, which takes up to 5 days to go through - very annoying. When we arrived at our first hotel, we understood the main problem with these cards - they do not have your name on... (read more)
★☆☆☆☆
“Totally useless!!”
Written on: 04/06/2012 by Deanna74 (0 reviews written)
Got one of these Travelex cards in Australia, it stated 3yrs use from activation but expired within 18mths with no notification at all! Unaware it had expired I transferred $1000NZ onto the card via the internet for my daughter to take with her to Australia. When the money did not show on the card I contacted Travelex to be told the card had expired and the woman could not tell me why it had expired after only 18mths! They then informed me that it would be 7 working days before the money... (read more)
★★★★★
“great little card”
Written on: 30/05/2012
Before I went on holiday to South Africa got my sterling changed into Rands on the travelex card.During my trip of 3 weeks I never had any bother with using my card.I loved that I didn't have to carry around extra amounts of cash and the card was welcomed where ever I went. I can't understand the negative reviews this card is getting.I'm going back to South Africa and have already topped up my passport card knowing I can use it without any hassel. I wouldn't be without it.Had no problems... (read more)
Guest's Comment
Written on: 10/07/2012
Glad i have read this review, going travelling to dubai thailand & australia & really dont fancy carrying cash around with me but was a bit put off when i read the bad reviews
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★★★★☆
“A bit of a balance is needed. lol”
Written on: 24/05/2012 by skywave (1 review written)
I recently purchased a travelex (Euros) cash passport from a 'booth' in my local Asda supermarket, no fees, and am generally very happy with it. I loaded it with £300, paid in cash sterling in the store, at an exchange rate better than the Post Office on that day. I used a driver's licence as my ID. When I went home, I logged on to the travelex web site and tried to load a further £200 from my online bank current account. Travelex online security would not accept 'driver's licence' as... (read more)
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Showing 41 - 50 of 172 Reviews
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Engmzaki's Response to SeMangeFroid's Review
Written on: 23/01/2013
I agree, very bad exchange rate, also not easy to re-load it. not recommended at all.