Travelex Cash Passport Reviews

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★★☆☆☆
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Travelex Cash Passport

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Latest Reviews

★☆☆☆☆

“Kiss you cash goodbye”

Written on: 20/11/2014 by StephanieAlvarado (1 review written)

We were told in the US that this is the modern alternative to traveler's checks and that it would be very cost effective. What we didn't do is read the fine print, which is our fault. We preloaded with British pounds and Euros. We've been able to use the card almost everywhere we needed in London. However Travelex pulled some transactions partially in pounds and partly in euros and charged a heinous exchange rate for the euro pound conversion. Once we got to a certain level of pounds left it… Read Full Review

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★☆☆☆☆

“The Worst of the Worst”

Written on: 30/09/2014 by Stever253 (1 review written)

I must have used 50 financial institutions over the years. Cash Passport is without a doubt the worst. The website is a joke. It was a joke 2 years ago, and it's still a joke now. The FX charges are verging on the criminal. Best advice I can give someone is never to used Travelex at the airport or online. They don't deserve our service. I would have given them no stars, but that wasn't available on the review system… Read Full Review

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★★☆☆☆

“Sting in the tail”

Written on: 22/09/2014

The customer service is appalling. One of the cards on my joint account reached its expiry date and I was expecting a replacement or least a letter from travelex to tell me what to do next.. Instead they stopped both cards and was left with a lot of money on the card which I was charged an obscene exchange rate to get my money back. Do not use this company's card. I've now got halifax clarity… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 16/09/2014 by 428Fallon (1 review written)

In three years of having this card, have only been able to use it twice at the same place. In nine Eurozone countries, it hasn't worked. Their customer service is shocking, abrupt to the point of rudeness. This is the worst thing I've ever invested in… Read Full Review

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★☆☆☆☆

“bad customer service. bad rates. issue using card.”

Written on: 31/08/2014 by Connellpj25 (1 review written)

The card would not work is some places. Even though I was told it would work anywhere that accept Mastercard. Due to it not working I had money left on the card and was offered shocking exchange rates to get my English Currency back off the card. I was advised rather than get poor rates I could just use it in England to buy things on the card till I spend the money.... I have tried this and it does not work. I am now miles from a Travelex with money on a card I can't access. I have emailed… Read Full Review

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★☆☆☆☆

“feel ripped off before I even leave home”

Written on: 26/08/2014 by Nunez217 (1 review written)

I just topped up my card via BPay and it does take a couple of days to happen. Received an email congratulating me on my top up and received a rate of .6491 to the Euro. Their advertised rate from ordering to receiving never fell below .6620, so here I am some $80 worse off and I am still waiting for an explanation. NEVER again will I use Travelex anything The 3 stars was not given by me… Read Full Review

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★☆☆☆☆

“negative feedback”

Written on: 21/08/2014 by Skyea428 (1 review written)

copy of my letter no response yet in 2 weeks I recently activated a travelex multi cash passport As a trial for future holidays My overall experience is NEGATIVE The set up and activation at Glasgow airport went without a hitch. I used the card for the first two days of my holiday without a hitch. My problems started when I set up my account online and viewed my balance !!!! 1. The balance was incorrect by $85.00 I called the call centre from Canada on my mobile ,I spoke to Anne Marie… Read Full Review

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★☆☆☆☆

“Will no work in Asia ATMs”

Written on: 18/08/2014 by Brotherbrother (2 reviews written)

Worst idea ever! I've just been to japan and been stuck without money as these cheap cards do not work in any ATMs in japan other than 7/11. I've spent hrs going to major banks trying to withdraw money I put on,travelex woman told yeah they work everywhere! Now I'm trying to close my account and ( you have to pay) and worst yet it's not working,just trying red erecting you to random sites! Do not use this card it ruined my holiday… Read Full Review

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★☆☆☆☆

“Will no work in Asia ATMs”

Written on: 18/08/2014 by Brotherbrother (2 reviews written)

Worst idea ever! I've just been to japan and been stuck without money as these cheap cards do not work in any ATMs in japan other than 7/11. I've spent hrs going to major banks trying to withdraw money I put on,travelex woman told yeah they work everywhere! Now I'm trying to close my account and ( you have to pay) and worst yet it's not working,just trying red erecting you to random sites! Do not use this card it ruined my holiday… Read Full Review

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★☆☆☆☆

“travelex! do not use if want some money on ur hols!”

Written on: 15/08/2014 by boggle1984 (1 review written)

this card is shocking, if u manage to loose it and ur in the usa! anyone can just pick it up and use it with no id or anything! cnt belive from such a big company that this card would be so unsafe! trying to get my money back now from someone using my lost card, anyone who has had the same problem with this card plz go to watchdog! this card needs takein off the market, just keeps destroyin peoples holliday! whish I had seen this site before I got one, cnt belive from a massive company like… Read Full Review

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Milliecandy2's Response to boggle1984's Review

Written on: 17/11/2014

We had one that was topped up never used cause it wouldn't work during holiday went to get the money of it in Thomas Cook shop nut because we thought all was ok and when I came home was taken into hospital within days for operation which went wrong si had rough couple months with health then self employed only having holidays in Dec Jan time never gave rhought saved it for this year hols thinking all be safe on card went and being withdrawn in America several times have prove I'm in England as it was June never being out of country but because 3months have passed lost all money 950 pounds now no holidays this year gutted

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★☆☆☆☆

“Appalling”

Written on: 14/08/2014 by 382Barnes (1 review written)

Using my Travelex Cash Passport has been an abysmal experience. Sometimes reloads have taken over a week. On three occasions they failed completely leaving me without money, despite having entered the details correctly. Seriously awful system they've got. The fees are exorbitant, which makes it hard to plan how much to put in there, as the currency conversion fees (why??) and the additional fees often add up to $10 US, not including the ATM fees in the country you are in of course. It has… Read Full Review

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★☆☆☆☆

“Not even there yet ”

Written on: 10/08/2014 by BozrogMcGurk (1 review written)

Ive not even left the country yet ,I noticed my name was wrong on login to my account plus I needed to sort my pin number out the phone call was interesting . Regestered all my data 3 times,I eventually got through asked the girl her name she hung up. Now Thomas Cook couldnt praise this card highly enough "I always use it when I go abroad " being the throw away line I got so Im going back tomorrow to tell her my concerns and get my dollars in cash dont need the grief looking at the posts… Read Full Review

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★☆☆☆☆

“Loading problems, Then told was suspended account no...”

Written on: 07/08/2014 by William187 (1 review written)

didnt tell me and its not in the small print not to use in the uk before hand had problems on the phone loading then they fought i was a fraud and suspended my account but a couple of days before was happy to let me load £750 onto it lucky i realised this before travelling abroad as i had to send all bank statements with top ups showing utility bill and copy of my passport could of easiily recked the holiday and left us high and dry AVOID AT ALL COST !! Fees and the fact they was happy to… Read Full Review

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★☆☆☆☆

“Pathetic at best”

Written on: 06/08/2014 by Beezel (1 review written)

I picked up a single currency Cash Passport 4 weeks ago and have encountered problems with it from day 1. First they got my name wrong when picking up the card so I couldn't register it. After a few emails and phone calls, I found out what my new name was, so was able to register it. After registration, I tried to reload the card so I could book flights etc - no joy there. Again a few emails that went unanswered. After a call they said they will forward details of how to reload the card… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 25/07/2014 by Karenches (1 review written)

If you want to ruin your holiday with annoying money problems then this could be the card for you! Spent an afternoon in beautiful Skiathos town searching and visiting every cash machine to be given the error card not valid. Accessed Wi fi to attempt to register - error - can't register card, phoned Cashpassport, charges apply on mobile. Apparently card hadn't been registered correctly at Manchester airport. Great! Got sorted over phone - did ask them to phone me back as mobile not cheap. Now… Read Full Review

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★☆☆☆☆

“Beware! Inactivity charges!!!!”

Written on: 14/07/2014

When asking for Euros at Tesco I was persuaded that the Travelex card was the best way of using money abroad. We do not go abroad very often and whilst it was probably explained to me, if you do not use the card for a while they take a monthly `inactivity fee` from your card without advise! Thinking that I still had cash on the card, when I checked the balance it was zero!! 60 euros had been taken from the card in `inactivity charges` and the balance depleted! No contact or statement is given… Read Full Review

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Bellieboy's Comment

Written on: 09/08/2014

I couldn't agree more. My wife was given the same sales pitch by Co-operative Travel when wanting to buy US dollars. She was persuaded and took up the offer having been told nothing about hidden charges. We also discovered zero balance sometime later after not using the card for a while although the cards do not expire until mid 2016. Inactivity charges being the reason. Yet another financial product being missold. It has cost us $80US that I would rather have given to charity than let fall in the hands of a grabbing organisation such as Travelex.

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★☆☆☆☆

“STAY CLEAR! T”

Written on: 11/06/2014 by Edwardsxb446 (1 review written)

This is by far the worst currency option you will encounter. Their processes are ridiculous, from flexibility of loading the card to the trying to resolve any disputes. BEWARE - DO NOT USE FOR PRE-AUTHORISING HOTEL STAYS. Even when the hotel release the amount, Travelex will not apply it back to your balance. They want to see a formal letter from the hotel with a whole bunch of information on it. This company was clearly conceived by some idiot still stuck in the 70s. Use FairFX. Their online… Read Full Review

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★☆☆☆☆

“Be Warned. Don' get one of these if you are going to...”

Written on: 10/06/2014 by Smithyu118 (1 review written)

Just been to France for 5 weeks with a Travelex Cashcard pre loaded. There is no chip on this card and that means you cannot use it in a lot of places. Toll road machines will not accept it therefore finished up using my HSBC debit card and was charged a transaction fee every time. Cash machine wont accept it. Petrol stations many are automatic and again you cannot use it and the worst one was in a supermarket where it did work on the check out but then they needed my passport to verify who I… Read Full Review

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★☆☆☆☆

“Cash "Rip Off" Passport”

Written on: 29/05/2014 by endo57 (2 reviews written)

Holiday to Canada, thought I would be smart! Used Credit Card to make bookings, but settled accounts using Passport. 2 Hotels, meals etc. No problem. Last Hotel used was Hilton and paid bill on departure. However when leaving Canada for UK and wishing to exchange C$ for GBP Travelex counter nor ATM would accept Card. On return to UK found "pending" balance equivalent to my hotel bill had significantly reduced "available" funds on card. After MANY phone calls and emails (unanswered)… Read Full Review

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★☆☆☆☆

“Beware The Merchants of Greed”

Written on: 27/05/2014 by Jarvis112 (1 review written)

Cash Passport. Seems like a great idea and in lots of ways it is. But Beware When you come to reload some more money onto your card it is reloaded in your home currency and you then have to move it to the currency you desire. This is not difficult. BUT The exchange rate they give you is a COMPLETE RIPOFF My Credit card gives me .835cents Cashpassport only gives me .80 Goodbye Cashpassport I will use my credit card in future. Signed Rippedoffagain… Read Full Review

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