Travelex Cash Passport Reviews

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★★☆☆☆
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Travelex Cash Passport

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Latest Reviews

★☆☆☆☆

“Beware! Inactivity charges!!!!”

Written on: 14/07/2014

When asking for Euros at Tesco I was persuaded that the Travelex card was the best way of using money abroad. We do not go abroad very often and whilst it was probably explained to me, if you do not use the card for a while they take a monthly `inactivity fee` from your card without advise! Thinking that I still had cash on the card, when I checked the balance it was zero!! 60 euros had been taken from the card in `inactivity charges` and the balance depleted! No contact or statement is given… Read Full Review

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★☆☆☆☆

“STAY CLEAR! T”

Written on: 11/06/2014 by Edwardsxb446 (1 review written)

This is by far the worst currency option you will encounter. Their processes are ridiculous, from flexibility of loading the card to the trying to resolve any disputes. BEWARE - DO NOT USE FOR PRE-AUTHORISING HOTEL STAYS. Even when the hotel release the amount, Travelex will not apply it back to your balance. They want to see a formal letter from the hotel with a whole bunch of information on it. This company was clearly conceived by some idiot still stuck in the 70s. Use FairFX. Their online… Read Full Review

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★☆☆☆☆

“Be Warned. Don' get one of these if you are going to...”

Written on: 10/06/2014 by Smithyu118 (1 review written)

Just been to France for 5 weeks with a Travelex Cashcard pre loaded. There is no chip on this card and that means you cannot use it in a lot of places. Toll road machines will not accept it therefore finished up using my HSBC debit card and was charged a transaction fee every time. Cash machine wont accept it. Petrol stations many are automatic and again you cannot use it and the worst one was in a supermarket where it did work on the check out but then they needed my passport to verify who I… Read Full Review

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★☆☆☆☆

“Cash "Rip Off" Passport”

Written on: 29/05/2014 by endo57 (2 reviews written)

Holiday to Canada, thought I would be smart! Used Credit Card to make bookings, but settled accounts using Passport. 2 Hotels, meals etc. No problem. Last Hotel used was Hilton and paid bill on departure. However when leaving Canada for UK and wishing to exchange C$ for GBP Travelex counter nor ATM would accept Card. On return to UK found "pending" balance equivalent to my hotel bill had significantly reduced "available" funds on card. After MANY phone calls and emails (unanswered)… Read Full Review

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★☆☆☆☆

“Beware The Merchants of Greed”

Written on: 27/05/2014 by Jarvis112 (1 review written)

Cash Passport. Seems like a great idea and in lots of ways it is. But Beware When you come to reload some more money onto your card it is reloaded in your home currency and you then have to move it to the currency you desire. This is not difficult. BUT The exchange rate they give you is a COMPLETE RIPOFF My Credit card gives me .835cents Cashpassport only gives me .80 Goodbye Cashpassport I will use my credit card in future. Signed Rippedoffagain… Read Full Review

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★☆☆☆☆

“don't touch it!”

Written on: 25/05/2014

Thought this was a sensible precaution. Settled 2 Canadian hotel bills and several meals using card with no problems. However, it was used to pay Hilton Group (3rd Hotel). On trying to draw money at Toronto Airport (in Travelex ATM) would not accept. On return to UK checked balance left on card and found $968 "pending" so shortfall on card. Many phone calls to Travelex who advised this is a Security amount and I will have to wait 30 days for amount to be re credited to card. As far as I… Read Full Review

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★☆☆☆☆

“BEWARE - Inactivity Charges”

Written on: 08/02/2014

A few years ago, I was coerced by my Travel Agent into taking some of my holiday "cash" on a Thomas Cook Euro Cash Passport administered by Travelex. In addition to the issues with exchange/withdrawal rates and acceptability mentioned in other reviews, BEWARE that, if you leave money on your card and don't use it for a period of time (12 or 15 months depending on card), Travelex will help themselves to a monthly "inactivity fee" - which drained 75 Euros from my account before I realised what… Read Full Review

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★★★☆☆

“Convenient but beware of the poor exchange rate”

Written on: 29/01/2014

Loaded this card with Australian dollars to take from New Zealand. Was very convenient and worked at all ATMs and any store/restaurant I tried it in with no problems. Good to be able to withdraw enough cash for a couple of days at a time rather than carry cash for 2 weeks around. Can only comment on my experience in Melbourne, but while Travelex don't charge any fees for ATM use overseas, the only ATMs I found that wouldn't charge their own fees were Westpac and Bank of Melbourne. Every other… Read Full Review

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★☆☆☆☆

“Travelex RIP OFF”

Written on: 26/01/2014

Well decided to have long holiday in Thailand went to travelex asked about the Cash Passport card....Yes there are NO exchange fees at all just take your money out....Loaded the card with Thai Bhat abot 1 week later took out 15000 bhat at MASTERCARD machine the bank charhed me 180 bhat withdraw fee that's ok the normal rate....Later that night checked the account TRAVELEX charged me 900Bhat to take out 15000 that is nearly $ 30.00 in australian currency what a rip off......but what do you do… Read Full Review

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★☆☆☆☆

“Extortionate fees for foreign currency withdrawal.”

Written on: 20/01/2014 by akalanka (1 review written)

We recently bought a Travelex card at Heathrow airport to travel with in Asia. We loaded spent £10 loading £500, a 2% fee. We were never told about the extortionate 'foreign exchange rate' fee of 5.75% and when we noticed what a terrible amount had been debited on our first withdrawal we found the 5.75% in the small print. Essentially Travelex are keeping 7.75% of our £500. I think this is the most terrible rip-off. It is much cheaper to withdraw money at any ATM with any of our debit… Read Full Review

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★☆☆☆☆

“Don't Bother”

Written on: 15/01/2014 by nicdrisc (1 review written)

My husband and I have just emigrate to Canada and was told by Thomas Cook this was one of the best ways to move money $13,000 each, and when we arrived in to Canada that we could go in to any bank and draw all the cash out only injuring one charge of £2.50...................... LIE!!!! The is no bank in Canada that will do this and no way of transferring the cash to our new Canada bank account. the only way we are able to spend are own money is by having a £2.50 charge every time we spend… Read Full Review

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★☆☆☆☆

“where is my money”

Written on: 10/12/2013 by notformethankyou (1 review written)

Igot a card from Sainsburys & took another card for my daughter to take out money in South Africa. She asked ATM how much was available. It said R1624 but when she tried to draw out R1600 it came back saying there was only R24 in there. Sainsburys say she withdrew the cash. The bank in South Africa said there was a transaction but the money never came out of the machine. It did not go back to their bank but has gone into a problem account. Now I have to send in a complaint form and it will take… Read Full Review

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Notformethankyou's Response to notformethankyou's Review

Written on: 14/12/2013

they have sorted it out in double quick time and my daughter now has her cash

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★☆☆☆☆

“The concept sounds great, but it is simply useless”

Written on: 25/11/2013 by prathibhajay (1 review written)

For 800GBP I had to pay $1418. This was $140(total) more than their rate for an equivalent currency purchase that day. In other words they charged $140 for this card. I tried it in six different ATMs in Liverpool. All of them rejected the card. I called the contact number. They were helpful, but within seconds of me telling them that the card is not working, the agent said 'must be a faulty card- we can get you another card in 3-4 buisiness days or we can transfer money to western union and… Read Full Review

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★☆☆☆☆

“"Just like your debit card sir" Rubbish ”

Written on: 03/11/2013 by Truerewer (1 review written)

I was persuaded. To purchase one of these cards at Sainsburys (they sell the cards under there name but are actually travelex products). When ever I tried to use if in Majorca the ATM always wanted to charge commission or charge me a for converting into euros, but the card was in Euros. Also I was not able to get a balance at any ATM's. The card was eventually swallowed up in an ATM and left me with no cash or access to money on a Spanish bank holiday a family of 4 with no cash ! I spoke… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 01/11/2013

OMG where to start On hols in Tarragona Spain my husband his his wallet stolen. in this was the Travelex Passport Card with no PIN number written anywhere near the wallet or card. We tried to contact the card service team (2 hours) but the money had all been withdrawn in 3 transactions from an ATM machine. ( god knows how because they did not have the PIN no). Got a police report and came home to call Travelex, unhelpful staff and we were told to fill in a dispute form. This was done and after… Read Full Review

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★☆☆☆☆

“ripped off”

Written on: 31/10/2013 by joe16tons (1 review written)

I got one of these at Liverpool airport. The nice lady said i could save money by getting a card instead of exchanging currency. I was told there was 100€ put on the card but I've drawn out 90€ and the online balance says i have less than a euro left. no doubt some hidden charge somewhere… Read Full Review

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★☆☆☆☆

“Travelex Card Didn't Work 80% Of The Time”

Written on: 10/10/2013

I was on vacation in Italy and Greece and the card was refused so many times that I just gave up using it. Travelex wouldn't return the money without their fees regardless. Not sure how reputable they are. Regardless I would never waste my time of money purchasing that card again for an overseas trip. Worthless and expensive, and the company has little or no customer service… Read Full Review

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★☆☆☆☆

“Prepaid Travel Money Card”

Written on: 03/10/2013 by IanMcleod (2 reviews written)

On the 25th od August we ordered a prepaid card to be collected at Heathrow terminal 1 on our way to California. This was the first time we had tried to carry currency abroad in this manner. so we also decided to split our requirements between Travelex and The Post Office and ordered a prepaid card from both. The PO card arrived at our home 2 days after ordering and caused no problems either with ordering or when used in the US. We were on an early flight out to the US and turned up at the… Read Full Review

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★☆☆☆☆

“STOLEN CASHPASSPORT CARDS”

Written on: 01/10/2013

I had 3 cards stolen from inside a zipped bag i was carrying. I contacted the local spanish police and they took my details only they did nothing, my pin was at home in England and I was the sole user.I contacted the cashpassport office within the hour of the theft to cancel my cards . Too late the money had gone, apparently in any country you DO NOT NEED A PIN TO USE THESE CARDS or any other bank cards etc they just SWIPE THE CARD AND SIGN and your money has gone. The cashpassport office knew… Read Full Review

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Rimmo's Comment

Written on: 01/11/2013

Same happened to me , but how do you get your money back when they say you had the pin no with the card?

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Manshez's Comment

Written on: 01/11/2013

they said i had the pin with 1 card and the other 2 cards were swiped and signed . after numerous calls they keep changing their stories and saying wrong dates and times of transactions . this has been going back and forth for 7 weeks still they dont want to pay,ive told them they should tell you how unsafe the cards are but they dont care.
yesterday filled in the dispute form again as they requested and i told them i would go to trading standards and the ombudsman as they are not getting away with not paying out . we were told from the 1st vall to suspend the cards we would get our money back (ahah).
DONT GIVE UP SPREAD THE WORD AND TELL EVERYBODY TO KEEP AWAY FROM THESE CARDS.
ket me know how you get on. cheers

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★☆☆☆☆

“THIS CARD WAS NOTHING BUT ANXIETY CAUSING”

Written on: 21/09/2013 by Totallyuselesssystem (1 review written)

Travelled in Europe with this card, unable to register it online - after downloading photon on to my iPad so I could access the website to register it just would accept the card number etc. had no idea how much money we had left on cards. We would never use this card again. Feel it was misrepresented at travelex money exchange. Wonder what their commission is from mastercard… Read Full Review

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