Unicom Phone Company Reviews

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“Dick Turpin at least had some scruples.”

★★★☆☆

written by on 12/12/2011

My company ceased to trade 2 yrs ago, I tried to cancel my contract (FOR A TELEPHONE LINE) then but was told that I was still under contract as a private individual. There would be a cancellation fee. The fee was in excess of £400. I was persuaded by their over pushy sales staff that this would be charged and that I should wait until my contract had run out, which was 3yrs. I have just done this and guess what, They now want to charge me £240 to terminate my contract. Stating I should have given them 3 mths written notice. (I have actually given them 2yrs notice which they have acknowledged) SO IF YOU ARE THINKING OF GOING WITH UNICOM, THE INITIAL IDEA IS GOOD, AND THEY MAY BE CHEAPER IN THE BEGINING, BUT WAIT UNTIL YOU WANT TO TERMINATE, GETTING OUT OF THE CONTRACT WILL COST YOU WHAT YOU INITIALLY SAVED. ) Trying to get a straight answer from them is nigh on impossible. It took nearly 15mins before I could tie their staff down to an answer to a question. PLEASE PLEASE PLEASE THINK WELL BEFORE SIGNING ANYTHING TO DO WITH UNICOM

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“at first i ignored unicoms sales calls but i allowed...”

★★★☆☆

written by on 02/09/2010

at first i ignored unicoms sales calls but i allowed them to come visit, three years later i am considering another 3, i see no reason why not, the trouble here is that people arent reading the contracts, i was in no way mis-sold my contract or their serives, they have won 2 awards for customer service excelence which hasn't been done by any other telecoms company. the trouble is people arent reading their contracts... the rep or the company didn't mis-sell to me and I'm very happy. BTW the customer service answer in 5 seconds or less! everytime!

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Rmj's Comment

Written on: 03/09/2010

If you have been with them for 3 years and you did not contact them more than 3 months before the end of the 3 years then is is too late to 'consider' whether you want to stay with them or not. You don't have a choice. They have already renewed your contract for a further 3 years. Its what they do ..... it not clear ..... but its in the contract.
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Rialto23's Comment

Written on: 14/02/2011

Im with XLN telecom which im guessing you haven't heard of. They too have won 2 customer service awards as well as many others. I found Unicom a lot of hassle and more expensive. Your right about the contact though, however its the SALES REP who should clearly point that out.
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<br/>http://www.xlntelecom.co.uk/why-xln/awards.aspx
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Asked by a2bremovals on 10th September 2014 Report this content
I have been with Unicom for nearly 12 months. In June I had a problem with my broadband and contacted Unicom who then booked an open reach engineer to call out. He tested the line and equipment within the property and couldn't find the fault so then he went to the exchange were he found the problem. Approximately 2 weeks later the same problem again, they found the problem at the exchange. Not long after that I got an ebill for over £400. Apparently Unicom charged me for both times the engineer came out but even the engineer said I was not liable. I disputed which took 3 months. Today I got a phone call from Unicom saying I am liable. I disagreed so Unicom offered to pay 50% of the disputed amount, which after I add the paid services I use it became £300. According to a debt collectors email the amount was £252. Can anyone advise me the best thing to do now? I am sure if I pay anything I am agreeing to liablity of the repairs at the exchange. By the way the second call out the engineer told me some one had reconnected the line back on to the faulty system which gave me the problem in the 1st place, so please please tell me what I should do.

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Answers (2)
Report this content ChrisMcI Written on: 14/09/2014
I no longer use Unicom and wish I never had. Ny problems were related to billing and termination fees, which were never satisfactorially resolved. The claimed "debt" was only relatively small so was not worth the hassle, but I had the satisfaction of it costing them more to retreive than the sum gained. This does illustrate the type of organisation that they are. I assume that you have a chronological detail documented list of events including the comments from the engineer. If so can I suggest that you could try making a counter-claim on Unicom for loss of service, including costs associated with making the claim. I hope this helps
Report this content chrismarsh Written on: 04/10/2014
This is a very common tactic of Unicom, they have to make you aware that if the fault is found to be within your premises that it is chargeable. However regardless of where the fault is found to be they Bill you for it, they are just chancers. Pay Nothing, e-mail unicom telling them that the fault wasn't within your premises, the Openreach found the fault was due to a faulty switch at the exchange and on the second occasion the second engineer found that the fault was cause by your line being reconnected back to the same faulty switch. Therefore the fault wasn't within your premises and as such Unicom will not have been charged by Openreach, therefore there is no charge to pass on to yourself! Also tell them that if they persist in wasting your time that you will be billing them £12/Minute or part of from this point on, which you will if necessary pursue through the 'Small Claims Court'
Asked by 1holer on 5th February 2014 Report this content
I've had the usual phone patter from no more than 4 of their staff today but after Googling them & reading the very negative comments, I have sent an email stating that I don't want to deal with them. My only concern is that they said I would be given me 3 weeks in which to consider & I am abroad from next Tues (the 11th) until next month. Surely even if the phone conversation was to their liking, the fact that I have not signed anything must be in my favour? .

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Answers (10)
Report this content Anna369 Written on: 06/02/2014
I would be very very careful with Unicom. I got stung big time they seem to find loop holes everywhere. I even took them to the financial ombudsman but they had a legal loop hole. They do not record their phone calls so conveniently forget about them. They do not respond to emails and then say you never told us and tie you in. I had the records and everything and I still lost my case. Before you go away please tell them you are not interested. Please don't get stung like myself. There are other fair services out there, I would advise against them. I hope this helps you.
Report this content sherrilc2007 Written on: 06/02/2014
Before you go abroad send them a letter stating you have given it some thought and due to bad press you are not going to proceed send it recorded or they will say they have not had it. I have had another phone call from them today about the broadband that we have never had but paid for since 2011 I have told them to take me to court we are not paying another penny will have to wait and see what happens next we have returned to bt and are happy wish we had never changed and for the amount of internet we use I have opted for a dongle from our mobile phone company and its awesome works in the blink of an eye something their broadband never did and its costing 7.50 per month not the 30.00 they charged.
Report this content Lighthouseat25 Written on: 06/02/2014
From reviews, experience and comments from all over the internet (and there are a lot) Unicom engage in very distasteful tactics to sell their telecoms and broadband. It might be the case that you have entered into a contract over they phone without you releasing it. I would call your supplier that you have at present and tell them under no circumstances move your lines to another supplier as you think you have been tricked into a verbal contract over the phone with Unicom. Call Unicom and tell them that you do not wish to be supplied by them, don't listen to them trying to convince you. The management are bad. They have a large staff turnaround due to the pressure they are put on to meet their targets, resulting in pushy and inexperience staff who are forced to lie. What you read on the internet is some times not true, but i guarantee what you have read about Unicom is true.
Report this content Abdulhameed Written on: 06/02/2014
Keep a way from unicom my experience with them. Has been most unpleasant if this is a verbal contract for gas or electricity it might be worth your while informing your current supplier that you do not want to switch if its a telephone contract for business then you don't need to worry as you haven't signed a contract I would still notify my current provider just to be safe if its a residential telephone contract I am not sure about that. It is very important to keep records of your email as there's a cooling of period for any contract.it is important that you visit the link above there are more people who would know more.!!
Report this content Uniconned Written on: 06/02/2014
If you have not signed anything, and have not dealt with them at all previously, I cant see how you have a problem. I was also called twice today even though by know they should know what I think of them. They are obviously having another mindless sales offensive. If you are considering dealing with them I advise you read every single word of whatever contract they send your way and take no notice whatsoever of what their sales staff say. If you had a polite conversation with them expect to be bombarded with calls forevermore.
Report this content JohnBekra Written on: 06/02/2014
My phone bills have halved since leaving Unicom. Make sure no member of your family or staff speaks to anyone from Unicom while you are away otherwise you will return to find you have a three year contract with Unicom which will cost you a great deal of money to stay with and even more to get out of.
Report this content robinson12 Written on: 06/02/2014
Please don't sign anything,I had to sell my business because of my sister being terminally ill, (she has since passed away) and my mother being 91 and they have done nothing but hassle me three or four times a week. I told them not to telephone me one day as it was my sisters funeral and they said it was not their problem and yes they phoned me three times the day of the funeral. They are horrible non caring people. They are not true to their word. I would never ever recommend this company to anyone. They also set up a direct debit bank form when I signed the paperwork, but they set it up and said my husband had signed it and he wasn't even there for the initial signing.So that was impossible.
Report this content andrewsercombe Written on: 06/02/2014
No, not true. They have a recorded message saying you agree. Send them a REGISTERED LETTER by recorded delivery stating that you do not accept their terms and conditions and will not be taking up a contract with them. They will deny receiving any ordinary letter. Cancel any payment made. Make sure you get every detail right, or they will wriggle through the loops. They are a nightmare. Far better not to enter into any contract NOW than regret it for years to come. Do it before you go, keep a copy of everything including your registered letter receipt.
Report this content ChrisMcI Written on: 08/02/2014
From your comments i.e "I have not signed anything", it would appear that you do not have any contractual obligations. However, as others have said, I would recommend either or both of the following: 1. Send a letter (Royal Mail Signed For) clearly indicating that you do not wish to trade with them at all, and requesting an acknowledgement. 2. Telephone them and advise the same information whilst recording the coversation on your own telephone. I hope this helps.
Report this content rmj Written on: 11/02/2014
Verbal agreements are as legally binding as a signed agreement. If in doubt, see the CAB advice sheet - link below. If I were you, I would presume that Unicom have entered you into a verbal contract and make sure that you send them a letter by recorded delivery that you wish to cancel any agreement you might have made with them. 
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