Unicom Phone Company Reviews

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Latest Reviews

★☆☆☆☆

“I was firstly told that phone bills would be higher,...”

Written on: 05/11/2015 by beamerman (3 reviews written)

I was firstly told that phone bills would be higher, but after speaking to several staff, eventually one of them said I would be 10% better off than my current provider One Bill. I was given a note from my current provider that a £300 cancelation fee was to occur, so I mentioned this to Unicom. Their advisor assured me that I could forward the bill to Unicom and that would be dealt with. Upon receiving the cancellation fee, Unicom didn't want to know so I was hit with the fee plus was… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 22/09/2015 by Emma1955 (1 review written)

When I took over managing the business, Unicom were already providing the phone and broadband. They had cold called. The savings they promised were fantasy. I did manage to change back to BT and, although we received endless threats from them, they eventually backed down over penalty charges. Massive mistake for anyone to get involved with them. I think displeasing customers and then relying on the revenue from penalty charges might actually be their business model… Read Full Review

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★☆☆☆☆

“ Disgusting Sales”

Written on: 31/07/2015 by Sinclair150 (1 review written)

I was approached by Unicom last year with the promise of a great service and savings on what I was paying to my supplier at the time. I agreed to sign up with Unicom as I believed I was going to receive cheaper prices with them. However after doing a bit of homework discovered that their prices were going to work out a lot more than what I was already paying. I was told by them that I would be able to keep the Broadband with my supplier and have the phone with them, this turned out not to be… Read Full Review

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Rmj's Comment

Written on: 31/07/2015

ON 29 JULY 2015 OFCOM FINED UNIVERSAL UTILITIES TRADING AS UNICOM, £200,000 FOR MIS-SELLING LANDLINE TELEPHONE SERVICES
THE DECISION ALSO REQUIRES UNICOM TO TAKE A NUMBER OF STEPS TO HELP COMPENSATE CUSTOMERS AFFECTED BY THE MIS-SELLING AND TO GUARD AGAINST IT HAPPENING AGAIN.

a) paying to all affected customers it is able to identify amounts by way of compensation for loss or damage suffered by them or in respect of annoyance, inconvenience or anxiety to which they have been put and/or by way of ex gratia payments
b) allowing any customers who were misled by Unicom to cease their contract with it, regardless of the length of contract served, with no requirement to pay an ETC or disconnection fee and no requirement to pay any charges for services other than those the customer has used (and where the customer chooses to return to their previous Communications Provider (“CP”), this would include compensation for any charges the customer may incur in the process of returning to that provider)
c) compensating customers who may otherwise have fallen into the above category but who have already returned to their previous CP and have incurred charges in doing so

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★☆☆☆☆

“DO NOT TOUCH”

Written on: 15/06/2015 by Chris38 (1 review written)

Under no circumstance agree to any form of contract with this company until you have done your own research on them. They are not what they claim to be. INSIST you see and have a copy of the CONTRACT and TERMS & CONDITIONS and READ THEM, before you sign up to them. They will offer you the moon and the stars but on condition you sign up there and then. DO NOT DO IT. You can always phone them back. If you sign up to them and try and leave they will bully you… Read Full Review

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★☆☆☆☆

“please do not even think about changing over to unicom.”

Written on: 29/04/2015

we have been with Unicom well over 6 years with a business line and a landline they talk you into going with them then when it comes to problems they don't want to know. you phone them they keep passing you over to different people then after a while half way through a conversation they put the phone down. finally we rang to say we didn't want to stay with them any longer and they have sent us a letter saying if we cancel we will have to pay a 1,000 to cancel so still with them. anyone have any… Read Full Review

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Abdulhameed's Comment

Written on: 12/05/2015

See
unicom-complaints for more info about unicom

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Coffeeandtea's Comment

Written on: 15/07/2015

I'm so angry that I got talked into moving away from BT. The only reason we did was because we were promised cheaper everything, but in actual fact the move has cost us a fortune which we can never get back, and the service has been shocking I can't find words to describe it.

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Cpcuboard's Comment

Written on: 16/07/2015

they are a shocking company who I would never recommend to anybody 0 out of 10 for everything. they still keep phoning us to take out gas and electricity with them I don't think so Unicom you are a complete joke. they will continue to pester you with phone calls even when you ask them to stop. so I wish you good luck with them as they are the worst company I have ever dealt with.

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★☆☆☆☆

“please do not use unicom”

Written on: 28/04/2015 by kath1965 (1 review written)

Please do not use this company. They promise you great deals, but once you have accepted them they do not want to know if you have any problems. If you are a small business they will make you pay. As a small business we thought what a good deal. We were promised if we went with them, they would pay are cancellation fee to another company, this never happened. I was told we would get our deal at half price as I could have got it cheaper for installation from another company, this to never… Read Full Review

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★☆☆☆☆

“I wish I had found this site first ”

Written on: 16/03/2015 by Joselynf215 (1 review written)

I signed up to Unicom on the 7th Jan 2015 - The transfer hand over for phone and Broadband was due for 27th Jan, did not get Broadband until almost 3 weeks later...Caused major problems for Business and my customers. The first bill has arrived 3 times higher then agreed at meeting with Rep. Have no back up of agreement as rep told me forms we standard and items on it did not relate to me. I did get him to manually change the top copy of the form which he took. Now trying to get a copy of that… Read Full Review

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★☆☆☆☆

“Nearly two years now and still sending threats.”

Written on: 10/03/2015 by Lighthouseat25 (1 review written)

To cut a long story short. Signed up to Unicom with promises of better and cheaper service. Realised after homework i had been misled and tried to cancel within the cooling of period. I was right, first bill was a staggering 60% more expensive. Ended up being with them for 6 weeks, but was lucky, managed to escape with no disruption to my business phone lines, unlike others, but was hit with huge cancellation fees and threats of court. Please consider other suppliers before entertaining this… Read Full Review

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★☆☆☆☆

“unprofessional customer service assist”

Written on: 09/03/2015 by Liontoscana (1 review written)

Telephoned Unicom to tell them I had purchased new commercial land No building on the new site yet. They charged me £500 over the phone and arranged a site visit by OPENREACH. On the 2/9/14 they disconnected me by mistake this was only meant to be a site visit by OPENREACH! Going on holiday a few days later no phones, fax or internet. 3 Office staff no work getting done. Lose 2 contracts. Accountant comes in to do the VAT, no internet, no telephone banking no PAYE no wage slips for… Read Full Review

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★☆☆☆☆

“Avoid.”

Written on: 03/03/2015 by Unicon. (1 review written)

From day one there were problems, but once you sign - forget about customer service. They promised me a wireless router - it didn't arrive, but when I chased up no-one wanted to know. Initially all went well with the lines, then one-day the featurelines we signed up to stopped working. Customer service tell (12 months in) that they never offered the service, that it was impossible that they had been working. Would I like to pay them a lot of money for a system that would work? Not -really… Read Full Review

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★☆☆☆☆

“horrible company UNICOM”

Written on: 05/02/2015 by heybarnesservicing1977 (1 review written)

strongly not recommend ,they push me for starting contract so hard I been explain they my actual situation (contract with BT) they gave me promise for sort out BT contract but after cancel contract BT like to charge determination fee £1200.Unicom said they can paid only £300.After switch over my internet connection have slow down to 1.2ms (horrible) compare to previous BT 5ms .Last week after bad 2 monts with Unicom I try to come back to BT but Unicom like to charge me for cancel contract… Read Full Review

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★☆☆☆☆

“DO NOT SIGN UP”

Written on: 15/01/2015 by AGEA (1 review written)

I was promised a 10% saving on my bill . What I got was a 150% rise and a £500 cancellation bill from old supplier… Read Full Review

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Rmj's Response to AGEA's Review

Written on: 15/01/2015

The message from Ofcom is :-
Ofcom suggests that all consumers/businesses that have experienced problems with their communications provider call our contact centre and make a formal record of their complaint. Our contact centre advisors can also provide specific advice on the appropriate next steps. We are open Monday to Friday from 9.00am to 5.00pm.

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★☆☆☆☆

“WORST EVER”

Written on: 29/12/2014 by 337Barnes (1 review written)

The WORST Telecoms company I ever dealt with. Biggest mistake ever!!! From high termination fees to rude customer service agents. They were, in my opinion, unprofessional in every aspect. No out of hours service. I think they should be shut down. Will definitely take them to court in a few days time. There is not even one good thing I can say about them. I will fight this to the end!!… Read Full Review

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★☆☆☆☆

“I had a shop the land lord who should have given me...”

Written on: 18/12/2014 by sweetie22 (1 review written)

I had a shop the land lord who should have given me 3months notice did not 5 days they give me to get out I had a five year contract which end and I thought I was getting a new one anyway told UNICOM that I had 5 days toget out could they close down account and send me my bill yes they said But what I got from them was a 1000 pound bill so I phoned them up and said I have no shop I am now on a penson 578 a month will lots of e-mails have they ever taken anyone to court they ask me to get a… Read Full Review

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Chrismarsh's Response to sweetie22's Review

Written on: 19/12/2014

Don't panic there is lots of help out there! Search Google for Unicom-Complaints and look for the uk address and you will find a very useful usergroup that can help contact them and they will help with ideas on where to go next.

How long is remaining on your Contract?

I have not heard to date of Unicom taking anyone to Court, however they do send out incomplete Court Summons with the intention of bullying you into complying with their demands.

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★☆☆☆☆

“pushy company promising to save you money”

Written on: 16/12/2014 by IrelandDaugherty60 (1 review written)

dreadful company promising to save you money . Do not touch this company , promised no disruption to phone line but was without one for 12 hours on the switch over, didint offer me a one year contract pushed me straight into a 3 year. DO NOT ENGAGE WITH THIS COMPAY SEE ALL COMPLAINTS… Read Full Review

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Chrismarsh's Comment

Written on: 19/12/2014

The length of contract is a real bone of contention with me and even when questioned they state that they only do 3 year contracts! I thought that under the guidelines laid down by Ofcom that they had to be able to offer a 1 year alternative to consumers and small businesses. Unicom don't believe this applies to them. They will also tell you verbally that if you cease to trade during the contract period that there are "No Termination Fees" however they then mumble "We will just continue to INVOICE"; really how can that be a Fair Contract term?

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★☆☆☆☆

“Merciless ”

Written on: 26/10/2014 by geckogirl27 (4 reviews written)

My experience with this awful company was one of the most stressful things I have ever been through. I was with another company, that Unicom bought out, making me a Unicom customer overnight, without my consent, or choice. I was told in a simple "welcome" letter that I now had to adhere to THEIR terms and conditions, not those of the company I signed up with. I was never issued these terms and my prices went up over 50% with NO warning !! I gave 30 days to leave, then was given a hefty £400… Read Full Review

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★☆☆☆☆

“I think they are pushy and nasty - AVOID!!”

Written on: 22/10/2014 by Rowane282 (1 review written)

After being badgered by this company for months, I decided to relent and talk to them about their offer. They try to talk over you, try to make you second guess yourself and are pushy to the point of harassment. When I told the sales representative that I was tired of him talking over me and pressuring me, and I'd rather have a number to call them for when I'd done all my research he told me "not to bother as he didn't want to be a nuisance" in such a cocky tone - well little does he know I'm… Read Full Review

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★☆☆☆☆

“Unfair selling practices abound!”

Written on: 14/10/2014 by Kamren1965 (1 review written)

I should have known better than to go with this company again! They messed up my broadband for months after transferring to them from B.T. True they are cheaper as far as billing is concerned but the business lost during the issues during their simple and seamless transfer cost us thousands in lost sales. One of their sales women recently contacted me regarding reducing my mobile phone costs and offered an attractive sim card only deal using my own mobile phone. She advised me that this would… Read Full Review

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★☆☆☆☆

“This company needs closing. They fail to deliver what...”

Written on: 01/10/2014 by Catwalkkidz (1 review written)

This company needs closing. They fail to deliver what they promise. Customer service is appalling and I advise anyone who receives a call/visit from this co pant to stay well clear… Read Full Review

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★☆☆☆☆

“I am required to click on one star to write a review...”

Written on: 17/07/2014 by Thorpe415 (1 review written)

I am required to click on one star to write a review but in truth that is far too many. Do not believe a word this company says over the telephone. Get everything in writing. My advice is not to get involved at all. I had two phone lines and a mobile contract with this company and the amount of grief, pressure, bully boy tactics, emails, phone calls etc I have had from them is unbelievable. I had been a customer since 2008 without incident until I tried to change provider. My story is… Read Full Review

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Johnbekra's Comment

Written on: 22/08/2014

The only safe contract with Unicom is no contract. Whatever you think they have agreed to do is meaningless. To quote Ombudsman:-
"In the context that this word [detrimental] is used by Ofcom the regulator is referring to whether the change in an existing contract is detrimental to the customer. This would apply where the customer was part way through an existing contract. I have clarified above that I consider this [detrimental modification] to relate to a new contract."
In other words - Unicom can (and do) make up contracts with impunity.

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Dpsmith060's Comment

Written on: 26/08/2014

And they do. Goggle Unicom complaints and you will see.

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Yellowcabs's Comment

Written on: 17/09/2014

Unfortunatly I have a land line with them and they wanted me to verbally agree to a mobile fhone he was on the fhone to me for over half an hour I refused and he couldn't understand why I wouldn't verbally agree I asked for it in writing they couldn't do it we got to the point where we were arguing with each other , I am free of them in march 2015 my bills have risen from per second billing to 18 pence per minute billing nearly doubling my bills I have tried to leave 2 yrs ago but was threatend with £1200 fee as I didn't know it was a rolling contract and that's why I can't leave until march 15 the increase in tarriffs was implemented without notice but was hidden in my email invoice when I checked throught them all

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Rmj's Comment

Written on: 23/09/2014

The information below is copied from the Ofcom web site and can be found by Googling Ofcom bans rollover contracts. It means that Unicom should have contacted you at the end of your term in in 2012 to offer you an alternative deal away from rollover contracts and if they automatically rolled over your contract without offering you an alternative deal they could be in breach of Ofcom General Condition 9. Unicom are currently under investigation by Ofcom and I would suggest you contact Ofcom for advice and to make a formal record of your complaint.

'Ofcom has set out a timetable for the removal of rollover contracts from the telecoms market which takes account of systems changes that will need to be made by communications providers.

The sale of new automatically renewable contracts to residential and small business customers will be prohibited from 31 December 2011.

Ofcom will also require communications providers to move all residential and small business customers currently on rollover contracts to alternative deals, and to completely remove rollover contracts from the market by 31 December 2012.'

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Johnbekra's Comment

Written on: 26/09/2014

Search for Ofcom GC9.6 . Not only do you seem to be outside Ofcom limits for a rollover contract but also you should have been given the option to cancel without penalty if the price rise was to your material detriment.
Search for Ofcom Unicom Investigation for contact details. Search for Unicom-complaints for others who may have the same problem. Also Ombudsman Services for an organization financed by Unicom to give the illusion of independent dispute resolution though there may be some limit to what they can get away with while still claiming to be independent.

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