Unicom Phone Company Reviews

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“please do not even think about changing over to unicom.”

Written on: 29/04/2015

we have been with Unicom well over 6 years with a business line and a landline they talk you into going with them then when it comes to problems they don't want to know. you phone them they keep passing you over to different people then after a while half way through a conversation they put the phone down. finally we rang to say we didn't want to stay with them any longer and they have sent us a letter saying if we cancel we will have to pay a 1,000 to cancel so still with them. anyone have any… Read Full Review

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★☆☆☆☆

“please do not use unicom”

Written on: 28/04/2015 by kath1965 (1 review written)

Please do not use this company. They promise you great deals, but once you have accepted them they do not want to know if you have any problems. If you are a small business they will make you pay. As a small business we thought what a good deal. We were promised if we went with them, they would pay are cancellation fee to another company, this never happened. I was told we would get our deal at half price as I could have got it cheaper for installation from another company, this to never… Read Full Review

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★☆☆☆☆

“Non stop harassment”

Written on: 20/04/2015 by bjGillespie490 (1 review written)

How many more times do I have to tell these people I do not want and never will want their services. I get called on my business number nearly every week and inspite of being registered with TPS and reporting them to OFTEL the calls still continue. No matter what I say or how many times I ask not to be called the harassment continues. Anyone any ideras what to do next ?… Read Full Review

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★☆☆☆☆

“Nasty bullying people”

Written on: 15/04/2015 by 271McKinley (1 review written)

I had a phone line with these people for 6 years. I retired Dec 2011, I notified them that the business was closing, they disconnected the line on time, I paid the last months bill right up to date, then the trouble started. I finished up with a bill for £3000 plus for cancelation charges, although the business was closed , they obtained my mobile and home phone number, and I had numerous calls demanding the money and threatening legal action. It is now four years since I closed my… Read Full Review

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★☆☆☆☆

“Do not go near them”

Written on: 15/04/2015 by chops34 (1 review written)

Unkept promises, broadband rubbish , no customer care or help, bullyboy tactics after promising the earth, massive bills from openreach , although we have problems here all the time from bad lines, waiver my termination charges if I ceased tradeing in all aspects. ( Ie I would have to go on dole )I was told,. Please don't touch with a barge pole, steer clear, they finished my small business !!! don't let them do it to yrs… Read Full Review

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★☆☆☆☆

“Unicom, don't go anywhere near them”

Written on: 26/03/2015 by Trevin1955 (1 review written)

Basically all sweetness and light until you try to cancel. Really hard sales tactics were then applied to keep you, threatening all sorts of implications if you do opt out. Their termination charges are astronomical and designed to tie you into the account until the end of contract, without exception or consideration. The company applies sales tactics that went out in the 60's. Basically don't go anywhere near them. Atrocious!… Read Full Review

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★☆☆☆☆

“I wish I had found this site first ”

Written on: 16/03/2015 by Joselynf215 (1 review written)

I signed up to Unicom on the 7th Jan 2015 - The transfer hand over for phone and Broadband was due for 27th Jan, did not get Broadband until almost 3 weeks later...Caused major problems for Business and my customers. The first bill has arrived 3 times higher then agreed at meeting with Rep. Have no back up of agreement as rep told me forms we standard and items on it did not relate to me. I did get him to manually change the top copy of the form which he took. Now trying to get a copy of that… Read Full Review

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★☆☆☆☆

“Nearly two years now and still sending Unlawful threats.”

Written on: 10/03/2015 by Lighthouseat25 (2 reviews written)

To cut a long story short. Signed up to Unicom with promises of better and cheaper service. Realised after homework i had been misled and tried to cancel within the cooling of period. I was right, first bill was a staggering 60% more expensive. Ended up being with them for 6 weeks, but was lucky, managed to escape with no disruption to my business phone lines, unlike others, but was hit with huge cancellation fees and unlawful threats of court. Please consider other suppliers before… Read Full Review

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★☆☆☆☆

“Bully boy tactics and unprofessional customer service...”

Written on: 09/03/2015 by Liontoscana (1 review written)

Telephoned Unicom to tell them I had purchased new commercial land No building on the new site yet. They charged me £500 over the phone and arranged a site visit by OPENREACH. On the 2/9/14 they disconnected me by mistake this was only meant to be a site visit by OPENREACH! Going on holiday a few days later no phones, fax or internet. 3 Office staff no work getting done. Lose 2 contracts. Accountant comes in to do the VAT, no internet, no telephone banking no PAYE no wage slips for staff. 24… Read Full Review

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★☆☆☆☆

“Avoid.”

Written on: 03/03/2015 by Unicon. (1 review written)

From day one there were problems, but once you sign - forget about customer service. They promised me a wireless router - it didn't arrive, but when I chased up no-one wanted to know. Initially all went well with the lines, then one-day the featurelines we signed up to stopped working. Customer service tell (12 months in) that they never offered the service, that it was impossible that they had been working. Would I like to pay them a lot of money for a system that would work? Not -really… Read Full Review

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★☆☆☆☆

“horrible company UNICOM”

Written on: 05/02/2015 by heybarnesservicing1977 (1 review written)

strongly not recommend ,they push me for starting contract so hard I been explain they my actual situation (contract with BT) they gave me promise for sort out BT contract but after cancel contract BT like to charge determination fee £1200.Unicom said they can paid only £300.After switch over my internet connection have slow down to 1.2ms (horrible) compare to previous BT 5ms .Last week after bad 2 monts with Unicom I try to come back to BT but Unicom like to charge me for cancel contract… Read Full Review

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★☆☆☆☆

“Unicom is owned by a Hedge fund ”

Written on: 23/01/2015 by CloeMcNally (1 review written)

Wish I had never heard of this company - they promise reduced fees and charged me for a Business line - guess what BT say my lines are residential and don't get the fast repair service. vitruvianpartners made £18 million 2012 at Unicom on a turnover of £50 million. … Read Full Review

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Liontoscana's Comment

Written on: 10/03/2015

Please sign my petition to the government to monitor offcom and Unicom
Regards

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Kintala1's Comment

Written on: 10/03/2015

I will sign it but you need to post it again as it looks like it's been edited

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Lighthouseat25's Comment

Written on: 10/03/2015

Please could you give me details of your petition so i can sign it.

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★☆☆☆☆

“I was bombarded with pushy sales calls from day 1, I...”

Written on: 19/01/2015 by 428Stack (1 review written)

I was bombarded with pushy sales calls from day 1, I was forced into a 3 year contract over the telephone when I had only asked for information, when I called them to say I hadn't wanted a contract they simply talked over me, the staff were rude and obnoxious and now they want over £800 for me to terminate. DO NOT use this company the bills are 3 times higher than they were with B.T. They promise a lot and deliver the opposite how OFCOM haven't closed them down I have no idea. Disgrace to… Read Full Review

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★☆☆☆☆

“DO NOT SIGN UP”

Written on: 15/01/2015 by AGEA (1 review written)

I was promised a 10% saving on my bill . What I got was a 150% rise and a £500 cancellation bill from old supplier… Read Full Review

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Rmj's Response to AGEA's Review

Written on: 15/01/2015

The message from Ofcom is :-
Ofcom suggests that all consumers/businesses that have experienced problems with their communications provider call our contact centre and make a formal record of their complaint. Our contact centre advisors can also provide specific advice on the appropriate next steps. We are open Monday to Friday from 9.00am to 5.00pm.

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★☆☆☆☆

“WORST EVER”

Written on: 29/12/2014 by 337Barnes (1 review written)

The WORST Telecoms company I ever dealt with. Biggest mistake ever!!! From high termination fees to rude customer service agents. They have, shouted and were unprofessional in every aspect. No out of hours service. Need to be shut down. Will definitely take them to court in a few days time. There is not even one good thing I can say about them. I will fight this to the end!!… Read Full Review

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★☆☆☆☆

“I had a shop the land lord who should have given me...”

Written on: 18/12/2014 by sweetie22 (1 review written)

I had a shop the land lord who should have given me 3months notice did not 5 days they give me to get out I had a five year contract which end and I thought I was getting a new one anyway told UNICOM that I had 5 days toget out could they close down account and send me my bill yes they said But what I got from them was a 1000 pound bill so I phoned them up and said I have no shop I am now on a penson 578 a month will lots of e-mails have they ever taken anyone to court they ask me to get a… Read Full Review

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Chrismarsh's Response to sweetie22's Review

Written on: 19/12/2014

Don't panic there is lots of help out there! Search Google for Unicom-Complaints and look for the uk address and you will find a very useful usergroup that can help contact them and they will help with ideas on where to go next.

How long is remaining on your Contract?

I have not heard to date of Unicom taking anyone to Court, however they do send out incomplete Court Summons with the intention of bullying you into complying with their demands.

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★☆☆☆☆

“Absolutely terrible”

Written on: 16/12/2014

Do not deal with Unicom under any circumstances. The service is appalling in every respect. They do not respond to customer complaints and will attempt to charge you when you try to leave them as you inevitably will… Read Full Review

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★☆☆☆☆

“pushy company promising to save you money”

Written on: 16/12/2014 by IrelandDaugherty60 (1 review written)

dreadful company promising to save you money . Do not touch this company , promised no disruption to phone line but was without one for 12 hours on the switch over, didint offer me a one year contract pushed me straight into a 3 year. DO NOT ENGAGE WITH THIS COMPAY SEE ALL COMPLAINTS… Read Full Review

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Chrismarsh's Comment

Written on: 19/12/2014

The length of contract is a real bone of contention with me and even when questioned they state that they only do 3 year contracts! I thought that under the guidelines laid down by Ofcom that they had to be able to offer a 1 year alternative to consumers and small businesses. Unicom don't believe this applies to them. They will also tell you verbally that if you cease to trade during the contract period that there are "No Termination Fees" however they then mumble "We will just continue to INVOICE"; really how can that be a Fair Contract term?

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★☆☆☆☆

“Worst telecom company ever - BULLIES”

Written on: 15/12/2014 by Silva3 (1 review written)

NEVER use this company for your telecom needs. They have the most appalling staff, use tactics as soon as you attempt to leave them. They try to issue termination penalties and never stop phoning you. Despite my contract now expired they are still trying to stop me from leaving by saying that several months ago they had a verbal agreement recorded to say that I would continue with them. I have never said anything of the sort as I have been trying to get rid of them for the last 3 years when my… Read Full Review

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Liontoscana's Comment

Written on: 10/03/2015

Please sign my petition asking the government to monitor offcom and Unicom

Regards

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★☆☆☆☆

“never go with this company!!! unprofessional don't trust!”

Written on: 04/11/2014 by Karissaj375 (1 review written)

Keep well away from unicom! They are unprofessional, only there to take as much money from you as they possibly can by trying to make you believe you owe them, if you owed them money why do they change the balance everytime you phoned them? Exactly! I suezed trade with my business and they wanted proof, they also said it was going to cost me £700 to leave but then said they would let me off if I just paid £300,so if there company was ligit then why do they make up there own mind on how much… Read Full Review

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Rmj's Comment

Written on: 05/12/2014

John Healey MP raised an Adjournment Debate in Parliament about Unicom Telecom on Wed 26th Nov 2014 naming them as a ‘predatory company that was ripping off an elderly vulnerable constituent for £3,500 in termination fees’. Mr Healey also criticised the Ombudsman Services for failing to protect his constituent. In less than 48 hours, Unicom had released the customer from the contract and waived all the termination fees. Links can be found by typing ‘Unicom John Healey MP’ in any search engine.

I have heard of quite a few people who have had their problems with Unicom resolved after they contacted their MPs and if all else has failed, this could be a way forward

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