Unicom Phone Company Reviews
Latest Reviews
★☆☆☆☆
“Avoid at all costs”
Written on: 13/05/2013 by dbanon
Having been unable to get away from Unicom during their 'Roll over Contract days' I am now 1 month away from switching to an alternative supplier, and I cant wait! last month the direct debit payment did not go through due to a late payment of salary into my account. Not only did they charge me £10, but the subsequent bill was increased from an average of £25 to £89! Their explanation is that its 'in the contract, they are entitled to increase call charge rates to a higher tariff... (read more)
★☆☆☆☆
“do not use this company they continually contacted me...”
Written on: 22/04/2013
do not use this company they continually contacted me regarding termination of contract for MONTHS. even the day my sister passed away they phoned and i told them i could not discuss it at the present time as my sister had passed away and they said well it needs to be discussed will ring you back LATER. the agent from unicom who first visited me totally mislead me and just told me what i wanted to hear to get my signature on the PAPER. no direct debit was set up as i told him i wanted... (read more)
★☆☆☆☆
“company from hell”
Written on: 28/03/2013
If there was a score less than terrible I would give it! Do not go anywhere near this company. The staff are ignorant,threatening, useless, stupid and probably intentionally deceitful. They have so many departments that chase, hassle and threaten you it is untrue. They lie on contracts particularly re termination charges. Dont pay the termination charges because they simply do not tell you the truth when selling the contract - ask them for a copy of the contractual phone call and ask them to... (read more)
★☆☆☆☆
“Defensive, Discourteous and Difficult”
Written on: 07/03/2013 by JohnAstbury (1 review written)
Avoid like the plague. Contract missold, do not allow access to complaints dept. Will not confirm cancelation of account (even given loads of notice). A very poor outfit. Nothing positive to say about them. Steer well clear. (read more)
Sterlingmenthol's Response to JohnAstbury's Review
Written on: 11/03/2013
i have to agree with you my concern is the 3 year rolling contract i wasnt informed about when they took over my line from bt when i had a business now im a single parent working part time £56 plus a month is alot but they wont let me out of the agreement
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Charlierob96's Response to JohnAstbury's Review
Written on: 22/03/2013
I agree, i have had a total nightmare and still am with this bunch of roague traders...
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★★★★☆
“Halved my bill”
Written on: 03/03/2013
My bills for my Telephones were over £300 per quarter for the two lines, now on my 3rd bill from Unicom and for everything including VAT is between £36 and £42 per month. Only had to call them once but having a UK call center makes a world of difference and the call only took less than 5 minutes to get my online account set-up so that i could see who calls me at what time of the day and any missed calls i have when my salon is closed on a sunday and monday. My only concern was the 3 year... (read more)
★☆☆☆☆
“when a sales rep came to me to SAVE me money,she first...”
Written on: 28/12/2012
when a sales rep came to me to SAVE me money,she first showed me a tarrif shedule then she said she could get me a better high user tariff but would have to clear it with head office ,so she rang them and was accepted so i would save more money.i am a low user and she took my previous bills with her so it would be obvious,since i left them they are after £400 cancelation fee as in the small print they want£40 per month +£50 cancelation fee i paid the cancelation fee as i had queried this... (read more)
John1719's Comment
Written on: 18/01/2013
A lot of the reps scan the bills and boost your call costs up to get a increase in commission because unicoms early term fee is 30% of the average bill for the remainder of the duration of the contact the jacked up bills increase your cost ask for the bill back the rep took I bet it's not the same one they took
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Markleedawson74's Comment
Written on: 29/01/2013
Hi, we have been mis-sold a line from Unicom as well. We are a business and their Sales Rep came to see us and told us we would save loads of money if we moved from BT over to them- Our phone bills have increased from £95 per month to £285 per month- they are a joke and if you complain the staff are ignorant and very un-helpful- Please let me know more information on how we can get them shut down.
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Bromsgrovesaddler's Comment
Written on: 01/02/2013
firstly fill in a form on the watchdog website the more the better.i am waiting for them to send me a court summonds but every time they threat nothing happens so will post what happens in due course
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Andy009123's Comment
Written on: 05/02/2013
Hi there I am having problems with unicom on Internet service they did not make changes as they said they would and has implications toward my company also 4 months later I canceled my contract and they are bullying me for the money this was the only way I could stop and get resolved I was backed in to corner which I could not anything else
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Bromsgrovesaddler's Comment
Written on: 06/02/2013
hi usual unicom tactics,if they havent fulfilled their obligations they are in breech of contract to you.
i was lucky when they were unable to supply me with broadband as the speed was too slow
then their mobile sim arrived after 4 weeks and took over 3 weeks to change it to my old number ,in the mean time i had put it in an old phone incase it was changed,the whole time i never got a signal went back to bt and sent the sim back ,after a lot of shouting they backed down and cancelled the agreement.
make sure you inform watchdog and ofcom as they both need multiple complaints to take action
ofcom
riverside hse
2a southwark bridge rd
london
se19ha
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Ian292's Comment
Written on: 27/02/2013
Hi can anyone tell me if unicom supply households?
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Sterlingmenthol's Comment
Written on: 11/03/2013
my unicom was a buisness line but when my business ceased trading they said i couldnt cancel without 4 months notice only at the end of the 3 year continuos rolling contract, i explained i was now a single parent and only worked part time i pay a minimum of £56 a month my broadband being £30.00 per month the rest is line rental , vat etc i do not use my house line i have a 02 mobile which is cheaper i thought unicom was only for business customers so i assume yes they do, do households
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Mobility555's Comment
Written on: 21/03/2013
We are a business that was cold called by Unicom. As we wanted to get our bills down we had their rep in to our shop. We told him we wanted two phone lines and broadband and gave him a copy of our last BT bill. He said we wouldn't be taken on by Unicom unless they could beat the BT price. He got us to sign a direct debit form so that it would go through quickly if we were accepted and he worked out that the bill would be £63 per month.
Well the bills were double what we had been paying BT and knowhere near £63.00 and we had to get a second contract because they hadn't included broadband - they told us that the rep wasn't authorised to sell broadband - so we cancelled the DD and went back to BT.
We told Unicom that we had been missled by their rep and that the contract was miss sold. They disagreed - suprise suprise!And then sent us a bill for £1,500 for early termination
Cutting a long story short we have now had months of aggressive calls from them and now from a company called Universal Debt Collection who are part of Unicom - all though they deny it on the phone when it's on their website.
They have threatened us with court action, bailifs and with winding up actions against our company. We took legal advice and were told to ignore them but to settle for a reasonable ammount to get shot of them. However in the last two days we have had about 5 calls from Universal Debt Collections and they are now sending letter and telephoning us at home which is very annoying and ridiculous as it is nothing to do with our home phone but our Ltd company.
Avoid them like the plague. They are completely unethical and will try to make your life a misery. We are instructing our solicitor to try and get rid of them.
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Geckogirl27's Comment
Written on: 08/05/2013
Please have a look at this site, and contact them for help.
unicom-complaints
Unicom have been acting this way for years and have many aliases.
One being Universal Debt Collection. Unicom and UDC are one and the same, registered at the same address with the same directors.
I fought Unicom and won. It was only a few hundred quid, unlike some people who are being threatened for thousands, but you have to fight. Don't give up and pay these guys if you believe you are in the right.
Please also check out the link to Ofcom that some of you might find useful regarding automatic rollover of contracts ban.
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Bromsgrovesaddler's Comment
Written on: 09/05/2013
hi whats the website as has not shown up thanks,
tried ofcom and ombudsman but without recorded proof they are useless to help
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Geckogirl27's Comment
Written on: 09/05/2013
I did put a link on to Ofcom's page, but the Review centre has removed it for some reason.
Google : Ofcom Rolling contracts ban and it takes you to a good page on Ofcom's site about that fact that telecoms companies CANNOT automatically renew your existing contract for another set period.
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Geckogirl27's Comment
Written on: 09/05/2013
My friend set up a website dedicated to people that suffer at the hands of Unicom and offers help and advice.
It won't let me add the link to the site, but it's called
Unicom-complaints with a co.uk at the end....:)
I often helped people in the past with problems they were having, even wrote a few letters to Unicom on behalf of people I met on this site, and in my experience, Unicom NEVER follow through on their threats of court action. I am yet to see a court summons or debt collection letter with a genuine court stamp on.
My advice, if you feel you are in the right, then you probably are, do not pay them !
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★☆☆☆☆
“Do not use!!!”
Written on: 20/12/2012
First rolled contract over then charged me termination fee after telling they wouldn't!! Aggressive, rude unhelpful and greedy. Any business steer clear. (read more)
Bill1E1's Comment
Written on: 21/12/2012
Totally agree, EVERYONE STAY AWAY FROM THIS COMPANY there are worse than Loan Sharks if you direct Debit is not collected on the date you are penalized 3 times, stay completly away from this company there are rude i am going straight to trading standads about this company. its will be cheaper to buy myself out of this contract than to stay with them.
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★☆☆☆☆
“OFCOM POLICY RE ROLLING CONTRACTS”
Written on: 08/11/2012 by rocketmandlgc (1 review written)
The latest news from OFCOM is that rolling contracts are frowned upon but they have stopped short of banning them. We were recently told by Unicom that they were no longer doing them and that we would receive a call a few days before the contract end date to confirm for another 12 months. having read these reviews however I'm going to bang the three month cancellation letter in anyway just to be on the safe side. My complaints are purely to do with broadband. We have no issues with the... (read more)
Rmj's Response to rocketmandlgc's Review
Written on: 15/11/2012
This is information from the Ofcom web site :-
The sale of new automatically renewable contracts to residential and small business customers will be prohibited from 31 December 2011.
Ofcom will also require communications providers to move all residential and small business customers currently on rollover contracts to alternative deals, and to completely remove rollover contracts from the market by 31 December 2012.
Providers who continue to offer this type of contract to new customers beyond 31 December 2011, or those who continue to have customers on ARCs beyond 31 December 2012 could face enforcement action including a financial penalty of up to ten per cent of turnover.
-------------------------------
Many people believe that Ofcom should have totally banned rolling contracts in Dec 2011 instead of giving providers a further year to phase them out. It means that providers were legally able to automatically roll over any contracts during 2012 but after 31 Dec 2012, this practice will be banned. It also means that anyone unfortunate enough to have a 1, 2, 3 or even 5 year contract rolled over during 2012, will be tied into that contract for the duration.
If you type 'Ofcom Rolling Contracts' in Google it will find the Ofcom site or use this link http://ask.ofcom.org.uk/help/services-and-billing/rolloverdef
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Kane2804's Response to rocketmandlgc's Review
Written on: 10/12/2012
I never received my broadband package yet they (Unicom) still found it appropriate to try to court and have made £100s off me.
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Pendlewitch's Response to rocketmandlgc's Review
Written on: 12/12/2012
Quite frankly the most persistent, ignorant, arrogant telesales effort that I've ever had the misfortune to answer the phone to. I have now informed them that I will start charging for my time if they don't stop calling. I am only too glad that I never gave them any business.
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★☆☆☆☆
“WATCHDOG”
Written on: 05/11/2012
hi dave from northeast WINDSCREENS.I put a comment on the appaling SERVICE,ATTITUDE,OVER CHARCHING,UNHELP full company that unicom are .JUST to let the people who contacted me which was 37 customers who had simlar problems as my COMPANY, what i have DONE.IF unicom breach the terms of thier service which is in either writing or by law a taped CONVERSATION. which you can buy from unicom you have a legal right to leave them without CHARGE.I contacted trading standards who are waiting a response... (read more)
Jobloggs's Comment
Written on: 06/11/2012
HI
just read your comment regarding unicom as i trying to find some help with my dealings with unicom they keep rolling over my contract with any notice to me and this year i finally found out my dates for my business phone and broadband and even though i give plently of notice and lots of letters and calls to say cancel they still rolled over my contracts and now sending me termination fees to pay no one seems to listen or take note of what customers are saying. After reading your comment and others i no i not on my own with this they need to be stopped and will send watchdog an email
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Bex1234's Comment
Written on: 08/11/2012
I am in a similar situation with unicom and I feel I am being harrassed by the collection team. Contract was rolled over and they are now chasing me because I have changed suppliers for £1200.00!!!!
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Robinson12's Comment
Written on: 17/05/2013
Do you know how I can contact Watchdog as I have the same problems as everyone on reviewcentre.com regarding UNICOM
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★☆☆☆☆
“Poor service, hard to get out f contract, steer clear”
Written on: 30/10/2012 by Rjp0 (1 review written)
Cheap prices whilst you're with them, but difficult to get out of contract. £150 to get out of contract but because of missing to make a second phone call to them. Now in another year contract. Appalling service. Steer well clear of this company. (read more)
See next 10 reviews
Showing 1 - 10 of 142 Reviews
★☆☆☆☆
“Misleading to say the least!”
Written on: 30/10/2012 by antiunicom
We Have business lines with unicom and had a fault on the line which we were advised that it would cost £8.00 to redirect calls to a mobile which I thought was a bit rich considering I wasn't recieving the service I was paying for. During this call I asked the adviser when my notice period to cancel the contract was to, which he replied I have to inform unicom by the 12th December 2012 after speaking to unicom today they are rolling my contract over for 12 months because the notice period... (read more)
★☆☆☆☆
“uni-conners”
Written on: 29/10/2012 by andyb77777
Not to bad till I had a problem with the line- fault line only availble monday till Friday, not much use when u have a problem. When I rang to report the fault, all they wanted to do was sell me other products. They didn't solve the problem 5 days on, and still have no phone or internet. Wish i'd never signed up with them. Avoid even if cheaper! (read more)
★☆☆☆☆
“Do not use Unicom”
Written on: 20/10/2012
Initially disconnected my phone then charged for re-connection. Promised house move would not incur costs and had to pay for a new phone line and all costs including charges for the old property for supply while waiting for the new property to be connected - three months!! Complaints continue and no resolution and the Ombudsman Service have still delayed contact. These issues have been going on since February. We are now in October. We moved house again at the beginning of September no... (read more)
Safraneman's Comment
Written on: 30/10/2012
No other supplier would behave this way? Sadly, that's not true. We had almost the same situation with BT when we moved house. I don't think such issues are restricted to Unicom, though maybe you've been unlucky and I expect it certainly seems so to you.
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★☆☆☆☆
“ABSOLUTELY APPALLING COMPANY 16.10.12”
Written on: 16/10/2012
After being bombarded with telephone calls for a rep to come in and see us, I reluctantly gave in as in the current climate, we are all looking for savings. I ran through everything with the rep and he assured us there would be no interruption to the business and we would make savings. On the day of transfer, I came into work and we had no telephones this is now day 2 and still no lines. I have spent hours ringing from a mobile and nothing seems to be happening. They dont seem to care that... (read more)
★☆☆☆☆
“Crooks! the most incompetent service I've ever experienced”
Written on: 09/10/2012 by playground (1 review written)
We are a very small charity (adventure playground) run by voluntary management committee. The contract was taken out 4 years ago, on a rolling 3 year contract and so it seemed no-one was consulted and another 3 years contract just rolled on, inc. paying for broadband there was no working computer in the playground. Over 4 months, the line kept breaking out for up to 48 hours, so we had to close the playground. No fault was ever found. No compensation or offer of good will ie. call... (read more)
Yogateacher10's Response to playground's Review
Written on: 26/01/2013
Have you paid the cancellation fee? I am in a similar position small charity, closing our office because we have no funds and wanting to cancel the contract which is a rollover contract that keeps on rolling facing cancelation fees of £733 !! They have to be joking.
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Rmj's reply to Yogateacher10's Comment
Written on: 04/02/2013
Was your contract automatically rolled over between 1st Jan 2012 and 31 Dec 2012? If the answer is yes then don't pay them a penny and contact Ofcom, the telecoms regulator who can advise you on what action to take. You can also contact the Ombudsman Services, who resolve disputes between consumers and communications providers and offer advise.
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Jonnaoats's reply to Rmj's Comment
Written on: 09/03/2013
Hi, we are in this situation and they are adamant we have to pay nearly £700 termination fee having been with them for 7 years, we were unaware we have to give written 3 notice and the contract was automatically rolled over. Is there a way out of this appalling attitude and customer service? We tried to speak to Ofcom but got put through th the CAB so are none the wiser and are going around in circles. Would appreciate your reply.
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Rmj's reply to Jonnaoats's Comment
Written on: 12/03/2013
I had recently contacted Ofcom and asked this question:-
'Following the ban of the sale of new rolling contracts from 1st January 2012, were telecoms allowed to continue to automatically roll over existing contracts after that date?'
This was their reply:-
Instead of automatically rolling over existing contracts, Ofcom had ruled that telecoms must first contact customers on existing rolling contracts to offer them an alternative agreement. Ofcom had ruled that rolling contracts should be completely removed from the market by Dec 31st 2012.
Ofcom also told me that if telecoms failed to offer existing customers an alternative deal and had automatically rolled over the contract, the telecom may be in breach of General Condition 9.3.
Ofcom advised that customers who were not offered an alternative agreement and whose contract was automatically rolled over, should first contact their provider quoting General Condition 9.3. If the dispute cannot be resolved, Ofcom advised that the customer then contacts the Ombudsman Services who can take the matter up with the telecom provider.
Ofcom cannot deal with individual complaints but they do record complaints to enable them to monitor telecoms and take action if necessary. They also give good advice and I found them to be very helpful. It would be very worthwhile giving them a call to ask their advice or to lodge a formal complaint.
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★☆☆☆☆
“Stay away from Unicom!”
Written on: 09/10/2012 by TopMatch (1 review written)
I signed up with Unicom who offered a great service and faster internet than I had with Orange at a cheaper price. A week after being cut off from Orange I still have no router which has not arrived through the post as promised and therefore no internet! I run an internet business?? My three conversations so far with the customer services are that they really could not give a stuff! 'Maybe I could find a router from somewhere' 'Oh, we could reorder you one, it will take 3-5 days' Worst still... (read more)
★☆☆☆☆
“Don't do business with Unicom”
Written on: 08/10/2012
1. The staff are very rude unhelpful and arrogant 2. Terminating your contract is almost impossible. make sure you write your letter and it arrives with them 3mths before your contract anniversary date. Your contract never ends and doesn't have an end date. Even if you do all this and your new telephone company does not take over the line on the exact day, you will be tied into another 3years. I was. 3. If your phone line is not working they will charge you hundreds of pounds to get it... (read more)
★☆☆☆☆
“Disgusting Service … Start To Finish”
Written on: 08/10/2012 by GloucesterMan (1 review written)
Hidden costs, expensive, disgusting customer service and they make it so difficult for you to leave, even after the contract has run its time. If I can give customers the biggest warning ever it is to stay away from this company. (read more)
★☆☆☆☆
“Do not Switch to Unicom”
Written on: 05/10/2012 by Charles.C (1 review written)
If you are looking for an honest telecom provider, be sure to look as far from Unicom as possible. They have by far the worst customer service I have ever had from any company, they also have a tendency to tell you something other than a truthful and direct answer to your questions and when challenged they simplify list this as a possible "training issue". At no point do they ever accept that they may be in the wrong or that they have misinformed their customer and certainly never expect... (read more)
★☆☆☆☆
“ RIP OFF MERCHANTS”
Written on: 03/10/2012 by northeastwindscreens
COST MY BUISNESS OVER 20K IN WORK LAST YEAR, CANCELLED CONTACT BY LETTER IN NOV 2011 AS THEY SAID THAT WAS THERE TERMS, IN MARCH I RECIEVED A BILL RANG THEM THEY SAID THAT THEY NEVER RECIEVED THE LETTER; AND N0W WAS ON A ROWLING CONTRACT AND I HAD TO STAY WITH THEM. TOTAL NIGHTMARE WHEN I HAD THE PROBLEM IN 2011 THEY BLAMED BT! NOW WANT 150 TERMINATION FEE OR ARE GOING TO START LEGAL ACTION .THEY WILL SEE ELVIS BEFORE I PAY THIS! I URGE ANYONE WHO IS THINKING OFF JOINING UNICOM THINK AGAIN... (read more)
Bex1234's Response to northeastwindscreens's Review
Written on: 08/11/2012
I have been with them for over 6 years I have changed supplier and they are not harrasing me for £1200.00 as they rolled by contract over without my knowledge! I am being called over 10 times a day and its getting me down now!!! warning to people DONT DO IT
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See next 10 reviews
Showing 11 - 20 of 142 Reviews
★☆☆☆☆
“Complete rip off”
Written on: 14/09/2012 by sadieclinton
Unicom promised lots and delivered nothing. My bills are now more expensive than BT despite unicom looking at previous BT bills and telling me they would be at least 20% cheaper with unicom. Recently had a problem with my business phone line, carried out all checks to ensure the fault was not on my premises and was told an outreach enginer would be with me the next day.If the fault proved to be on my premises there would be a call out charge, but was told as i had carried out all checks this... (read more)
★☆☆☆☆
“total rip off”
Written on: 13/09/2012
I had contract with Unicom, I had to cancel contract due selling the bussines, I rang up to cancel they told me it is fine and sorry to hear that I am living but what they did not tell me there is termination fee. A month later I got a a letter demanding £583.00 termination fee. I think that is total Rip off. What should I do ? (read more)
★☆☆☆☆
“DON'T BOTHER”
Written on: 05/09/2012
This is quite possibly the worst company I have ever had to deal with. There is nothing good about Unicom, quite frankly they are useless. 3 Months before my contract was coming to an end I called up to arrange cancellation and was told that I couldn't cancel until 1 month before the end of my contract so when I phoned up 1 month before I was told that I had to do it before 1 month in writing otherwise it will roll into another 3 year contract!! "read the small print" Then during my 2nd 3... (read more)
★★★★☆
“average service”
Written on: 28/08/2012
I have been with unicom over 7 years, only ever once experienced a problem with them which was my lines went down due to electricity problem, customer service was very polite an helped as much as they could.. I have read all these reports but if you google other phone companies such as xln or onebill etc they all the same.. yeah BT may be expensive but some people rely on there services.I save over £180 a month which im more than happy with, (read more)
★☆☆☆☆
“unicom contacted my business with promise of makeing...”
Written on: 14/08/2012
unicom contacted my business with promise of makeing my bills cheaper, my bills are now higher than bt ,dont be taken in by there smileing lieing salesmen they come into your place of work promiseing the world dont go to them stay with bt or another company (read more)
★☆☆☆☆
“Never go this provider”
Written on: 08/08/2012
We have moved to Unicom in 2009 as they offered best price, but we realised it was not worth as they charge hefty free for everything including relocation and the rate was not good as they promised. We tried to move in 2010 but as we failed to give 90 days notice, we could not move. But when we relocated again in December 2011, even though we have given 90 days notice they invoiced us £300 termination fee as they argue that we moved out the premise and they could not live line alive. But... (read more)
★☆☆☆☆
“Can someone please help????”
Written on: 03/08/2012 by Anna369 (1 review written)
I was with Unicom for a 3 year contract for telephone and broadband . During that time their service was terrible not working half the time and I complained bitterly. I phoned to get a time for leaving. They told me July 2011 but I had to give 3 months written notice before moving but I could move after July. I gave the notice. Towards the end the broadband was unusable and we even had to supply our own modem etc, but we just waited out the last couple of mouths and moved to sky. We have had... (read more)
Stupot12's Response to Anna369's Review
Written on: 01/09/2012
It sounds to me like you need to speak to OFCOM, the FO may be working for Unicom. Don't worry about the court letters they send as they not officially stamped by the court and are fake and also the debt agency letters you may receive are also from Unicom themselves pretending to be an agency. Don't worry about it and don't pay as they don't have a leg to stand on
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Anna369's Response to Anna369's Review
Written on: 03/09/2012
Thank you for your advice......things have got very aggressive and nasty. Please do not sign up with Unicom!!
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★☆☆☆☆
“Unicom Bad Experience”
Written on: 02/08/2012
had realy bad experience. Never switch with them otherwise you will end up loosing alot of money. They never help and very clever in putting money in ur bill. termination fees never paid. do not use them. they are bunch of idiots. (read more)
★☆☆☆☆
“Unicom cancelled our BT transfer”
Written on: 01/08/2012 by mlt (2 reviews written)
Hi Everyone, WE tried terminating our contract 3 years ago by ging three months notice but we failed by 2 days. So we tried again this year, 2012. Making sure we gave 3 months notice and we got to the day before transfer when BT phoned to say that Unicom had cancelled our transfer. Over the last few weeks we had several phone calls and emails trying to get us to cancel or gain termaination fees etc. They we had a phone call to ask us to move the date from Aug 1st to Aug 2nd as it would be... (read more)
Bonecruncher's Response to mlt's Review
Written on: 03/08/2012
I would suggest you contact your local MP and explain the problems you are having and ask them to advise you....u might be surprised how helpful they can be.
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Mlt's Response to mlt's Review
Written on: 04/08/2012
The following day I phoned BT again. Who now made claims that Unicom had cancelled by using Ofcom. Well BT didn't want to write a complaint, or put their claims of fowl play into writting at all. So I phoned Ofcom to find out and they said they never get involved in a individual case such as this. That BT maybe meant BT Out Reach had been contacted by Unicom. That BT staff members did not know enough to make accusations such as these. Me = more confused. At that point I thought it best to ask Unicom for a statement. They were good in their responses and elevated me to someone more senior. Apparently the last time I spoke to Unicom I agreed to change the transfer date to Aug 2nd and this chap at Unicom decided 'He' would also cancell the Aug 1st. But I was also doing this with BT so the new transfer date with BT Out Reach was then cancelled as well. I did state to Unicom that I thought it was my responsibility and not theirs to cancel and rearrange transfer dates etc. But no actual agreement on that matter was made. I now have set up transfer but have to wait until 17th August. I was informed by Unicom that if I hadn't transfered to another company in approx 30 days-( I think longer but haven't got in written down in front of me). Then the automatic 3 year rollover contract would begin again. So we are stressing that we will end up in the contract again. Particularly if the transfer is cancelled. BT have tried to reassure us that this wont happen as we are no longer in a contract with Unicom but are more in limbo.
I was told that we would not have excess call costs incremented that they would stay the same, that we would not have costs relating to termination of contract. We would just pay the same exisisting costs. As you can see the act can be accidental or sinister depending on how you look at it. We shall have to wait and see. I will tell you all on the 18th Aug what happened in the end.
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Gerryuk's Response to mlt's Review
Written on: 29/11/2012
I had exactly the same problem in September when I tried to change to a different provider. Unicom cancelled the transfer the day before it was to transfer. I asked how another company (Unicom) could cancel MY order. They didn’t know!
Now they want £300 termination fee and £200 for overseas calls which should be @ 3p per minute but I think they reckon if a bill is overdue they charge BT’s standard rate so not their special rates. How can they be allowed to do this??
They tell me they have no record of the initial call when their sales staff lied to me about costs to certain numbers.
My advice is to do what I am in the process of doing... Phone them and ask for details of call cost to the likes of 0870 etc numbers. Record the call then keep phoning and ask different staff the same questions.
You will find you get different answers from the different staff you speak to. This proves they don’t know what they are talking about and should be good for evidence if they pursue you for money you don’t owe them.
You can record the call using Pamela for Skype which is a free download. I’ve used it for years but didn’t have it when I initially had dealings with them. Otherwise you can but a digital recorder to connect to the phone line. If you cant legally use the recording for evidence because you didn’t tell the other party you were recording the call then you CAN transcribe from the call by playing it back at a slower speed in windows media player so its easier to type what was said.
Check their terms on this link which I’m sure are not allowed.
Good luck fighting
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★☆☆☆☆
“A downright dishonest company - someone shut them down!”
Written on: 20/07/2012
I can only echo the other comments on here. Without doubt the worst company I have dealt with ever. 1. My contract was amended after I had signed it so that the average calls figure appeared as £77 / month without either my consent or permission. It took me scanning a copy of the contract I had before they would back down from this figure. 2. You cannot speak to anybody in authority. Ask for a manager and you're told that you can't speak to one. When I asked a call centre operator if I... (read more)
See next 10 reviews
Showing 21 - 30 of 142 Reviews
★☆☆☆☆
“!!!!!!!!!!!!!!!!!!!!!AVOID LIKE THE...”
Written on: 12/07/2012 by carehomeworker
Like many of the others who have written reviews here, I am in the same position. I came out of my current contract not realising that I was 'fixed' into a rolling contract that I had taken out a few years earlier. I changed to a new supplier due to Unicom's prices being so much higher & now they are threatening me with a £500.00 penalty charge for doing do. Every time they phone me, which is almost every day at the moment, they are determined to get me to say on the phone that I want... (read more)
Mlt's Response to carehomeworker's Review
Written on: 01/08/2012
Can I ask did you manage to get out of the contract. We are finding that they cancelled our transfer to a new company without our permission.
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★★★★☆
“Never had any problems with Unicom.”
Written on: 05/07/2012
I have been a Unicom customer for over four years, and I find the service above acceptable. I can understand why some people feel slightly shanghaied into long contracts, but if you read the small print, (which many people nowadays do, as contracts have been around since year X), but it does state if you wish to cancel your contract, you need to give three months notice in writing. I personally don't think this is a) too much to ask, or b) unreasonable if you take the time to read your... (read more)
Rmj's Comment
Written on: 07/07/2012
I agree the points mentioned should be brought to the customers attention at the point of sale and made clear and transparent - not hidden in the small print.
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Mrgroove's Comment
Written on: 11/07/2012
Not in the slightest, I work in retail, I am careful not to sign something on the basis of someone's word, I prefer to carefully check it out for myself.
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Geckogirl27's Comment
Written on: 12/07/2012
Hi Mrgroove
I appreciate your reveiw saying you are happy with Unicom...fair enough and good for you !
However, I really needed to reply to your comment about being more careful etc....implying that other's have not been.
Please let me open your eyes a little to Unicom !
A lot (most) of the bad reviews on this site and MANY other sites are due to UNICOM failing them...NOT people being careless.
So whether you spend an entire day reading your contract before you sign up....this does not make you immune to Unicom's practices and aggresive nature.
I personally had a terrible experience with them in which they claimed I owed them several hundreds for leaving. I owed them nothing at all - This was proven.....yet, this is what I was told from a Unicom employee on the phone "Yes, I can see here that you do not owe us any termination fees, yet my boss still told me to ring you and tell you to pay...the only way you are going to get out of the fee is if you DIE!"
I urge you to write another review of your experiences a day or so after you decide to leave Unicom...that is when the trouble inevitably begins !!...
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Rmj's Comment
Written on: 12/07/2012
I find that generally, the companies I deal with will honour their word. In my experience, I have found that Unicom’s policies are the exception and not the rule. I am also thankful that my credibility, intelligence and maturity are all intact.
However, it is very advisable for anyone thinking of entering in to an agreement with Unicom to check the contract in detail because of their history and the many hundreds of genuine complaints about them.
You have yet to experience Unicom's strategies if you try and leave them for whatever reason the future might present through no fault of your own such as ill health, insolvency, natural disasters, sale of business, moving home ect. There is always room for compassion, humanity and honesty in business - but not with Unicom
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★☆☆☆☆
“Don't do it!!!”
Written on: 03/07/2012
I join the ever growing throng of people not happy with Unicom. I was blissfully unaware of the 3 year roll over that happened after my initial three years was up so when I tried to pull out to go to another provider they have slammed me with a £198.00 bill. My wonderful new provider has given me a cheque to pay the Unicom people with. I'm so glad I'm out from under them. Thanks Utility warehouse for helping me through. (read more)
Mlt's Comment
Written on: 01/08/2012
Who did you transfer to? Maybe they can help me get out of Unicom?
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★☆☆☆☆
“DON'T LISTEN TO THEM”
Written on: 26/06/2012
I have finally got away from Unicom, but it needed a little help. I did not know until a friend told me Unicom had put up my prices (and everyone else's) without my consent, and the only thing I have to do to move away is tell them I am leaving and do not phone me again. They did all the usual for nearly 12 days solid, calls every day, threats every day and towards the end it got worse, much worse 27 calls in one day and even told my Son what they would do to me. But like any rash you have... (read more)
Geckogirl27's Comment
Written on: 28/06/2012
Well done you !!!
Shame on them for talking to your son this way...although this tactic is common with them.
You will get a "court injunction" letter at some point....however if it is not stamped with an official stamp on it, then it is likely (although cannot guarantee) to be a letter from just themselves.
This is also another known tactic.
Personally, I would write to them, their compliance department as I did(recorded post) and clearly state your position, why you are leaving, how disgusted you are at the threats to your son and at 27 calls in a day. Then state the clause 8.1(d)...in the event that they breached their agreement with you, then the contract becomes null and void.
Then just sit back and wait.
With me, I wrote that I insist on written correspondance as the threatening calls were too stressful...then after some weeks, I got a freedom letter, without penalty.
Good luck and good on you for standing your ground.
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★☆☆☆☆
“worst phone company i have used”
Written on: 24/06/2012
this is by far the worst phone company i have used i have tried to cancel my phone contract with them after 3yrs only to be told that i had taken out a new 3yr contract but i didnt so I felt I was forced to carry on this contract for a further 3yrs then i called them when the date was up to end the contract (2012) only to be told yet again it would not end till 2013 so i am sending a complaint letter today and its not a nice one but i hope they let me end the contract or they just say if you... (read more)
Guest's Comment
Written on: 25/06/2012
We have a similar problem with these ppl their contract is water tight so they say
they owe us over £1200 in refunds
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Rmj's Comment
Written on: 25/06/2012
Sorry to read you are having problems. A great deal of help and support can be found on Money Saving Expert.
Good luck with them.
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Geckogirl27's Comment
Written on: 26/06/2012
According to Ofcom, all Automatic Renewals of contract should be informed of to the customer first to give them the option to opt out without Penalty.
In other words, a reminder should be sent to you...they should not just roll over into a new contract without your consent.
Take RMJ's guidance, have a look at Money Saving Expert's forum, Enter Unicom into the search and you will find some helpful advice as to how to complain.
And please send your advice letters recorded delivery to them...otherwise they will go "missing"
Good luck
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★☆☆☆☆
“ UNICOM: IT DOESN'T WORK !!!!!!!!!!!”
Written on: 14/06/2012
If I can stop any one going through the problems we have been through,then I will be pleased.It has been a total nightmare and cost a lot of a money. We were promised 8Mb connection with unlimited download limits**(** SUBJECT TO FAIR USAGE), all for about £29.99. We received a nonwireless hub that took just computer so we had too buy a net gear generic hub .We had to pay for someone to set it up . Once set up problems started straight away it was beyond slow. None of our computers worked... (read more)
Bonecruncher's Comment
Written on: 20/06/2012
hi...where about do you live- your story is exactly the same as mine....
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★☆☆☆☆
“A very appalling company which you would not recommend...”
Written on: 13/06/2012 by Killer-loop
A very appalling company which you would not recommend to your worst enemy. Got Internet for 3 years, phoned up last yer to see how long was contract to end, told me, June 2012. Phoned up June 2012, to cancel, too late, your contract has been rolled on since march 2012. If you want to cancel a charge of 271 pounds must be paid. Ask for a dead lock letter after complaining to ombudsman......still waiting. Took money out of my account today. Funny people with a funny sense of humour, Kept on... (read more)
★★★★★
“the best thing since sliced bread and butter!”
Written on: 17/05/2012
fast, cheap, kind and helpful. All you could ever need. They fall over them- selves trying to help you. faster and cheaper than B.T. (read more)
Rmj's Comment
Written on: 18/05/2012
"the best thing since sliced bread and butter!"
WOW ;-)
Try telling that to the hundreds of Unicom complainants all over the Internet
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Ph14Eu439Uul's Comment
Written on: 22/05/2012
why what happened to you because they were excellent to me
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Geckogirl27's Comment
Written on: 25/05/2012
Dear Ph14Eu439Uul...
I think what Rmj is saying, is if you are genuinly happy with their service, then you are a minority.
Unicom have upset 100's, if not 1000's of people with service failures, aggresive selling, aggressive calls, demands for unfair fees, misselling, and many more dubious practices.
If you are a genuine Unicom customer, I urge you to make the most of your wonderful relationship with them as when you try to leave them, you will almost certainly see another side to them...!
If you are not a genuine Unicom customer and are in fact a Unicom employee, trying to boost ratings, then....oh dear is all I can say !
Good luck either way !
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Guest's Comment
Written on: 28/05/2012
I have to say that my experience of them is precisely the opposite - I wouldn;t recommend them to my worst enemy
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Bonecruncher's Comment
Written on: 31/05/2012
Avoid at all costs is what i say. Underhand sales techniques at the very least. They need investigating.
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Rmj's Comment
Written on: 31/05/2012
They HAVE been investigated - twice - by Ofcom. Not that anybody would notice because they still manage to upset so many people. If you leave a message on the thread below we can contact you as I don't think this site has a contact facility. We have had personal experience of Unicom's dreadful 'policies' and we might be able to help.
http://forums.moneysavingexpert.com/showthread.php?t=3578981&highlight=unicom
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Bonecruncher's Comment
Written on: 01/06/2012
RMJ - i'd love an opportunity to speak with you - if you could send me an e mail i'd be happy to call you or send you my contact number - templewoodclinic @ gmail.com
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Bonecruncher's Comment
Written on: 01/06/2012
RMJ - contact me on that web site -I am steveb70
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Ph14Eu439Uul's Comment
Written on: 03/06/2012
look, if you don`t like them that`s you, but they have been very good to me so please, if you would, keep your comments to your self.
thank you,
Ph14Eu439Uul...
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Theimagecentre's Comment
Written on: 26/06/2012
I have to say Unicom are the worst Company out of nearly 900 from what I am reading on complaint forums.
If they are so great Ph14Eu439Uul's why do they stop you leaving when you tell them you want to leave. Doesn't Ofcom say this against GC24. They then lie to you about other Companies, when in fact their owner was the Countries biggest timeshare crook. Put Unicom and Timeshare into Google. They have also put their prices up without notification and that is against their own terms.
I suggest you are an employee as this happens all the time on these web sites. I pity you for being part of such a lowly moralistic Company who care only about the profit margin.
I warn anybody do not join these as there are many others who you can get great prices and service from without the hassle when you want to cut costs once more.
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Guest's Comment
Written on: 03/07/2012
They are by far the WORST company I have ever come across - we have been charged £1000 for cancelling a contract with only 6 weeks left to run and despite getting someone else to take over the rest of the contract - these people are theives - my advice to anyone thinking about using them is DO NOT - you will regret it - they are rip off merchants who most definately do not care about the customer. AVOID LIKE THE PLAGUE - try sky they are
much better.
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Philippawright010's Comment
Written on: 03/07/2012
This reviewer must work for Unicom
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Unicomcon's Comment
Written on: 03/09/2012
This review written by UniCON customer services manager..c'mon own up!
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Robinson12's Comment
Written on: 17/05/2013
You must have dealt with a different company to me they are rude, arrogant and useless.
Do you work for Unicom!!!!!!
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★★★★★
“Sense”
Written on: 07/05/2012
I've been supplied by Unicom for about eight years. I've never had a problem, the customer service is great compared to BT and the prices never seem to go up. Phone companies and utilities can only get it wrong, you expect everything to be great, so credit where's credit due. (read more)
Philippawright010's Comment
Written on: 03/07/2012
Lucky you to have had such a positive experience but I can honstly say you are in the minority. I warn anyone thinking of joining unicom to reconsider - this company is a rip off - they will sting you severly when you want to leave - I know of someone who has just been issued with a court summons for £1374 and this person had been with them for 5 years (so much for loyalty eh?). They are billing him for 'expected call charges' for the rest of the contract period (which they say is 1 year) what this means is the call charges they would have expected him to make should he have stayerd in the contract. Pus there is loads of interest, termination fees etc - All in all I say to the person writing this review good luck when you try and go elsewhere for a better deal because believe me there are lots of cheaper/better deals to be had. I URGE EVERYONE TO AVOID UNICOM LIKE THE PLAGUE
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★☆☆☆☆
“Appalling Service”
Written on: 06/05/2012 by spudulike427 (1 review written)
Wanted business broadband. Have calls with Unicom so made it easy and went with them Initial Sales call advised me on the 24MB pack I should see speeds of 7MB. Got the package and set it up. Couldn't get more thann 0.2MB. Initial answer from their "customer services" was that my local exchange was being upgraded by Unicom and I should soon see a huge improvement in line speed. A few days later I called again, wanting to know when this upgrade might happen. The story then changed, my... (read more)
Bonecruncher's Response to spudulike427's Review
Written on: 30/05/2012
spud any chance we could have a chat - my experience is so similar and trying to leave them asap - - bonecruncer
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Showing 31 - 40 of 142 Reviews
★☆☆☆☆
“A Company with horrid ethics”
Written on: 03/05/2012
This firm will end up making you so angry its best to keep well clear. Look its nothing personal, the people in their customer service department probably need the work, but the manner that they deal with issues defies belief. Keep all copies of correspondence, ask for written confirmation of ALL details and keep them safe!! Complain when things aren't right and tell them that you want to escalate the complaint if they don't sort it - all the way to OFCOM. Biggest regret is ever believing... (read more)
★★★★★
“Good service”
Written on: 02/05/2012 by Flowers4u
Well after reading the reviews i thought best not go ahead.. Had issues coming over to them woth term fees but they paid them in the end. On 1 year contract unlimited landline calls offered also... No roll over contract so it just ends in a year. Cant complain about this. There escalation dept sorted my termiation fee out. (read more)
Rmj's Response to Flowers4u's Review
Written on: 03/05/2012
At last!
A good review about Unicom
Pleased to read that you managed to resolve your 'initial issues' with Unicom and that they paid your temination fees .............. in the end. Shame that it had to go as far as the Escalation Team though!
Message to all you other customers of Unicom who were promised that your termination fees to your previous supplier would be paid but wasn't, take heed. If Unicom can pay the termination fees for this customer that has left a good review, they can pay it for all the others as well.
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Geckogirl27's Response to Flowers4u's Review
Written on: 04/05/2012
I am pleased you had such a wonderful time with Unicom and they gave you the "5 star" service you awarded them..
Oh hang on a sec, you had issues, they charged you termination fees, you were just lucky they sorted those out for you.
I just wish you luck at the end of your 1 year contract with them. The one that you say doesn't roll over.
Please forgive my cynicism, but I know 1st hand what kind of company this is and I really hope you do not need to write on here in 1 year's time with one star rating and complaints about termination fees !
One word of advice, if you have 12 months to go, and you don't want to stay with them after the 12 months, remember you need to give your notice, in writing, recorded delivery in 9 months from now and not a day later. Good luck
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★☆☆☆☆
“Terrible service”
Written on: 01/05/2012 by Wraakian2 (1 review written)
I contacted Unicom 25th April because I could not get an internet page, they asked me several questions and told me to do several things before agreeing with me that I couldn't get an internet page to come up. They then passed me on to their technical support guys who asked me to change my router and inline filter, I told them that the router and filter were working as I had got a live connection only the internet pages would not open. They agreed but still insisted I changed the router, I... (read more)
Guest's Response to Wraakian2's Review
Written on: 05/05/2012
actually they dont want to get the engineers out because it will cost YOU. like all the providers if the fault isnt on the line and its just a fault at your end (computer, filter etc) then BT charge for the callout which like sky, bt, talk talk gets relayed onto your bill. So it is in your best interest the troubleshooting gets done correctly. apart from that my only complaint is the rolling contract situation which thankfully now offcom has banned the sale of so no more landline phone companys can sell them but that doesnt help me as i signed my rolling contract 2 years ago when they were legaly binding :(
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Wraakian2's Response to Wraakian2's Review
Written on: 05/05/2012
It is now the 5th May and my connection to the internet has still not been fixed! I couldn't do the wages for the business because my connection would not let me download the figures, I have been very inconveniently back and to the business premises constantly to complete 4 or more of the same tests to appease Unicom's tech department as my case has been handed over to several different people without previous information being passed onto them. Unicom opened another file on the same case so confusing the matter further, they then deleted the first case thus making it seem as if the case had not been open as long as it had been. Although the personnel I have spoken to have always been courteous and pleasant nothing has really been done to further any resolution to our internet page problem so all I can say is that Unicom have given us an appaulling service overall. Let you know what happens next and if and when when Unicom finally get their act together!
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Wraakian2's Response to Wraakian2's Review
Written on: 09/05/2012
Yes, I realised that they were trying to make sure I didn't pay for an engineers call out but in my case I told them I would pay the £120 for a speedy outcome as this line is for essential business work. It is now 9th May and we still have no web pages ! Does this not say something about Unicom ?
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Wraakian2's Response to Wraakian2's Review
Written on: 11/05/2012
Unicom have finally resolved the problem (we have been down for just over a month. The problem was apparently with a card in their terminal, whilst I was very happy with the people I spoke to over the telephone Rafin and Andy in particular I think the time it took the engineers to resolve the issue was too long for any business and that is my main complaint. I have asked for my bill to be reduced by the internet amount for the time I was down (1 month at around £32) especially as they insisted on my getting my system checked out (router and filter) which cost me money to do before they got the engineers to check their end. On requesting this I was told they might not do so ? Anyway, all is now back to normal albeit after a harassing time for me!
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★☆☆☆☆
“DISGUSTING DISGUSTING DISGUSTING ! ! !”
Written on: 25/04/2012 by MARK140373
PEOPLE, BUSINESSES ALL OVER WATCH OUT FOR THIS COMPANY. THEY ARE VERY VERY VERY BAD NEWS. I FEEL SO ANGRY TO HAVE FALLEN FOR THERE AGRESSIVE SELLING. DO NOT TALK TO THEM THEY WILL SHAFT YOU BIG TIME. STAY WELL CLEAR . THERE IS NO POSITIVED WITH THIS COMPANY. YOU HAVE BEEN WARNED (read more)
★☆☆☆☆
“AVOID FOR BUSINESS AT ALL COSTS”
Written on: 24/04/2012 by rebeccabridal (1 review written)
My business line had a fault. I called and was told to unplug everything for 20 mins so that the "socket" could re adjust itself. Nothing happened. I called again to get this sorted out and was told that they could not get an engineer out to me until over 26 hours later, and to add insult to injury they wanted to charge me £9 to divert calls until they rectified the fault!! (read more)
★☆☆☆☆
“STOPPPPPPP CALLING AND BOMBARING”
Written on: 23/04/2012
We are a small business and must get atleast 5 calls from them a day. They even call on our fax machine. Sales team are really rude so how the hell do they expect to even get me to sign over to them I never know. Each time we say take off database but they never do. They have also started lying and saying our boss asked them to call and he was speaking to them yesterday. Which he has never done. HOW CAN THESE GUYS OPERATE LIKE THIS!!!! (read more)
Grannyboo's Comment
Written on: 09/05/2012
I've put up with this from these people for over 5 years… non stop, it's harassment, stalking even… It started off politely and I declined their offer of services but they still call… over and over again.
So you tell them to stop calling - big mistake, they have fun by everyone in the call centre calling you one after another, they make dummy enquiries for quotes, make up false names and pretend they want to order off you, I've been yelled at down the phone, I've been called all sorts of rude disgusting names.
Time will tell, surely a company that is thought of so badly by so many can't keep going?
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Geckogirl27's Comment
Written on: 30/05/2012
Of all the reviews I have read, things I know about this company,and my experience...this is so shocking !
I shouldn't be suprised that they do this crank calling, bombardment, but it is still just so awful that they get their kicks by phoning people who have asked not to be contacted.
This really should be reported.
They don't care what the circumstances of the person may be and how the harrassment might be affecting them.
Shame on them
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★☆☆☆☆
“UNICOM POOR CUSTOMER SERVICE”
Written on: 23/04/2012
We reported a fault on Friday 13th (ominous) and we are still waiting for it to be fixed on MOnday 23rd. Despite us calling every day, no one ever cals us back and the fault is always "with OpenReach". Why doesnt this company admit they are useless and cannot fix anything. Why can't we talk to OpenReach and get it sorted. We too are struggling to get out of a "rolling contract" but have got some sensible cancellation charges from them at last. Keep plugging away, the first letters they... (read more)
★☆☆☆☆
“Verbal Contract with Unicom”
Written on: 18/04/2012
We've had a business supply from Unicom which one of my colleagues apparently committed to (verbally only) 5 years ago. They now want £4977.12 to terminate!!!! There's no paperwork to prove their so called 3-year rolling contract. They are a nasty, aggressive company to deal with who issue false legal threats when you call their bluff. DO NOT DEAL WITH THEM is my advice. (read more)
Geckogirl27's Comment
Written on: 24/04/2012
I really hope you are going to fight this and not pay !
Have they given you a breakdown of this ridiculous figure?
According to Ofcom, Termination Fees not only "must be reasonable", they must also be outlined and detailed so you know exactly how they came to this amount.
It is not enforceable unless they do this.
If it's verbal then you can insist on the recording - If they fail to provide this, then they CANNOT hold you to it at all !
Rolling contracts cannot be more than 12 months at a time and you must be sent a "reminder" that it is due with an option to "opt Out"
Please reply to this if you want more information from me.
I am a past "victim" I managed to obtain a lot of info in the fight to get out of my fee.
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Neilc7Tiger's Comment
Written on: 24/01/2013
Hi, I am having a terrible time at the moment. I have a home phone which they added onto my business account. The business terminated over a year ago. I have switched provider and been hit with a £1033 termination fee. I have no paperwork agreement for this apparent account, and am now being threatened with court!
WHAT CAN I DO PLEASE?
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Bonecruncher's Comment
Written on: 31/05/2012
Geckogirl - hi I am having real problems with Unicom and there underhand sales techniques. I'd love to know more about your experiences. I really feel Ofcom need to investigate this company thoroughly. Maybe BBC watchdog need to do some undercover work to find out what there sales teams are told to do!
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Geckogirl27's Comment
Written on: 02/06/2012
Hi Bonecruncher
I gather my friend RMJ has been in contact with you....she is going to fill me in with your problems with Unicom and we'll try and help where possible.
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★☆☆☆☆
“rip off company ever, should be closed down”
Written on: 16/04/2012 by pamstar (1 review written)
I own a small business and i work on my own as i can't afford staff. I have had my rented shop for 3 years coming up and i used to be with xln until last october when i had a visit from a unicom rep, i was so busy i found it hard to speak to her and she was talking all the time about how 'fantastic' unicom are and she said we will give you this that and the other, we are better than anyone else. She was making quiet calls to someone i don't know about then she was so persistent and was... (read more)
Geckogirl27's Response to pamstar's Review
Written on: 24/04/2012
As you are a small business owner, i recommend that you write to your Local MP - contact them asap and tell them what this company has done to you. You were mis sold, which is a completely illegal practice. If the woman told you that you could cancel, then this should have been accepted. I think the cooling off period is 7 days. You said you emailed after a few (how many?)
I also would write a STERN letter to Unicom stating that you cancelled Well within the cooling off period and they Must have honoured this.
Also, when you wrote and faxed for them to pay this bill, did you send it recorded and did you keep the fax acknowledgements?
I would email or write to Unicom, inform them that you are contacting (or have contacted) MP, Watchdog and Ofcom, tell them that they were wrong to have not let you cancel, they were wrong to have signed you up for 3 years without telling you it was for that long.
Insist that they CANCEL your service with no penalties and settle the bill with XLN (Did XLN give you a decent breakdown of their termination fee?)
If you want to talk to me in more detail, reply to this and I will give you my details.
I'm not an expert, just a past victim of Unicom, along with many others.
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★☆☆☆☆
“absolute rubbish”
Written on: 16/04/2012 by stocksy (1 review written)
this is without doubt the worst company ive had the misfortune to ever have been involved with,we as a company have had 3 years with and have now found we are in a rolling contract, no matter what you try you cant get out,they have even entered our company into a contract with the supposed agreement from a member of the design staff who hasnt worked here for 3 years so much to client confidentiality please every one stay away (read more)
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Rmj's Comment
Written on: 05/04/2013
This is exactly why this new web site has been created
Unicom-complaints