Written on: 15/03/2013 by ledwez
Lost all colour and volume control. REMOTE IS BROKEN.....CANNOT FIND A UNIVERSAL TO WORK WITH THIS PRODUCT......NO WAY TO VERBALLY CONTACT COMPANY, AS THEY HAVE NEVER ANSWERED SEVERAL EMAILS I HAVE SENT TO CUSTOMER SERVICE....'800' NUMBER CONNECTED ME TO A FINANCE COMPANY. DO NOT BELIEVE THIS PRODUCT IS MADE IN CANADA. IF CUSTOMER SERVICE IS IMPORTANT TO YOU..DO NOT BUY A VISIONQUEST PRODUCT. (read more)
Written on: 17/04/2011
An ok plasma, but GOD HELP YOU if your remote breaks (which it will eventually). My TV periodically locks itself, and the remote is needed to unlock. My remote broke, which "customer service" (if you can call it that) said that the remotes break often, and that they can't get any more. So now I have this TV sitting in my closet, while I try to get a new remote to unlock it. Very frustrating, and had I known the problems I was going to have, I would have shelled out the extra 100$ to get one... (read more)
Written on: 08/03/2011
the only reason i gave a rating of one star was because it looks like a tv. ive replaced this tv twice already and both times people from the store i bought it from new exactly what the problem was. seems they knew they were selling a piece of dung. (read more)
Written on: 28/09/2010
The Visionquest web site boasts 60 repair depot's across canada.
The fact is there is only one location which is in toronto (you pay shipping).
When I complained to a senior manager he actually laughed at me and said call his boss.
shipping for a 40 inch $225.00 (must be in original box)
speakers and remote both shot after 4 months (read more)
Written on: 17/09/2010
I bought this 32 Van Gough model for my bedroom a few month ago. I wasn't looking for anything fancy so I thought it's ok. After about 6 months my remote control started to act funny. The bottons that I used the most were working on and off. Right now the remote doesn't work at all. I wanted to buy the universal remote but unfortunately it doesn't support the Vision Quest brand. At this point we called customer service and were told that we shouldn't even try the universal remote... (read more)
Written on: 30/07/2010
No one should EVER buy a TV from this company. The customer service is TERRIBLE!!!! There was issues from day one and the response from their customer service is repulsive. The TV's are cheap and of poor quality. I recommend that if you really want a TV and this one is one of the options that you are considering PASS ON IT!!! If you ever have any problems with it you're going to end up pulling your hair out trying to get it resolved. (read more)
Written on: 15/01/2010
Bought the television and have really enjoyed it for approximately 8 months.
However, have had to deal with their technical support and it is totally unsatisfactory. They don't give real answers, only what they are trained to say. I payed to upgrade my tv a month ago,,,,they took the money,,,,,and still i don't have the new tv. The unit works well, but hope you never have to deal with the company. There are other brands i'd purchase first. They're all made in china anyways.
Written on: 19/06/2007 by mcdull icey (1 review written)
With only a few panel manufacturers in the world this is a great Value. Go to your store and compare the TV's side by side. Ask if you can adjust the colours to your liking. You will find its not worth paying hundreds more. (read more)