Parts Train www.partstrain.com Reviews

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2.4 stars
Average rating for this product is: 2.4 out of 5

From 1 rating and 34 reviews

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Average Ratings for Parts Train www.partstrain.com

  • Customer Service0.8 stars
  • Quality of website3.3 stars
  • Value for Money2.6 stars
  • Reviewer Ratings2.3 stars
  • Overall Rating2.4 stars

34 Reviews For Parts Train www.partstrain.com

  • Guest 15th Oct 2009

    Reviewer rating: 1 stars


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    Book received is not the book I purchased. However, the receipt provided does not have an accurate description of item purchased and there was no invoice in the shipment. Hopefully their customer service will send the correct book.

  • Guest 5th Oct 2009

    Reviewer rating: 1 stars


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    These people are not very customer friendly. They tell you one thing and do something else. They have good prices, but after they add the extremely high shipping and the handling charges, they are not very conpetitive with other vendors. I would not recommend them to anyone. Plenty of other honest vendors to buy from.

  • Guest 25th Sep 2009

    Reviewer rating: 1 stars


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    ordered a product from Parts Train overnight shipping they sent me an e-mail saying order processed and approved. two days later I call to see where my stuff is and they regret to inform me they're out of stock, the day I was supposed to receive the product. so I call and speak with a supervisor he said he would search the inventory at the other warehouse and call me back in two hours. I called him back 4 hours later he said he found one and he would send it overnight and charge just for ground ...

  • Patrick Fields 2nd Jul 2009

    Reviewer rating: 0.5 stars


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    I ordered edelbrock valve covers from parts train, tall (4 5/8") cast aluminum style for 88.60 and the ad said it was in stock. 4 days later i received a phone call stating they were out of stock on that item and was transferred over to another person who could help me look for another set of cast aluminum valve covers. I got online and checked for some others and found another set of stock height, aluminum cast valve covers for 88.66. 6 cents more than the others and the parts guy said it was e ...

  • bglynn 21st May 2009

    Reviewer rating: 0 stars


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    I ordered a part from www.partstrain.com which indicated it was in stock. I paid premium freight to get it fast. According to their site the tracking information would take 1-2 days to be e-mailed at which time the part should be delivered.

    Waited the two days and nothing. I then got caught up with "live help" - don't believe the wiat times. I was successfull calling the 800 number. I have just learned that they have no idea if it shipped and would like me to wait another 48 hours! They ...

  • Guest 6th May 2009

    Reviewer rating: 0.5 stars


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    I ordered a part online, and four days later received an email indicating the part was Out of Stock!! This business must be poorly organized to show the part as in-stock when I ordered and then take 4 days!! to figure out they didn't have it in. Also, when I called, none of their toll free numbers worked and the online help - the only help I could contact - told me the part had already been shipped. What a bunch of incompetents! This time, I didn't need the part immediately, but sometimes I ...

  • tommthebomb 2nd May 2009

    Reviewer rating: 0 stars


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    Received my Parts Train order number by email immediately. Stating I would not be charged until shipped, and I would get shipping info within 48 hours. It has now been 10 full days, and it still has not shipped. Seven days ago (A Saturday) they said sorry they never emailed me any info, but it was right there ready to ship on monday. Friday night after not receiving it, they told me they still have not shipped it, and it should get shipped next week. Asked for my money back, and that will take a ...

  • Guest 30th Apr 2009

    Reviewer rating: 0 stars


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    Very poor customer service at Parts Train. Exceptionally long wait time for parts.I would never recommend this Company to anybody.

  • Guest 29th Apr 2009

    Reviewer rating: 0 stars


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    If you expectations of poor customer service is your main priority
    then Parts Train is your company. Very unprofessional, incompetent and pretty much useless, no accountability!

  • Guest 26th Feb 2009

    Reviewer rating: 1 stars


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    If you get what you ordered from Parts Train you will be happy but customer relations in event of breakage, wrong order etc. is very poor!!! However, shipping was prompt and the article in good condition upon arrival.

    The grille I ordered was advertised on the website for a station wagon but it only fit sedan models. I notified the webmaster of the mistake and the mistake was corrected. I was instructed not to return the grille until I got a Return Authorization number and given an 800 number t ...

  • Guest 16th Feb 2009

    Reviewer rating: 0 stars


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    Parts Train Sent me a passanger mirror which was broken upon arrival, called customer service (TWICE),no straight answer, was told to hold on to part till they desputed with fed ex, was told I'd get credited back in 30days, I sent part back and called credit card company filed complaint. Very Bad customer service.

  • Guest 7th Feb 2009

    Reviewer rating: 0 stars


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    I bought a power window regulator for $110. The next day when I got my invoice by email I checked the # to make sure that it was for the correct side. The price was now $75 dollars. I called and was told they would not credit my acct. or credit card! They told me something about they order parts, have parts, get more parts in... I spoke with a supervisor and he said basically the same thing. I said send me a RMA (return) and i will return the item. Well, I have to pay shipping and a restocking f ...

  • Guest 13th Oct 2008

    Reviewer rating: 0.5 stars


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    One part (drain plug) was incorrectly listed on the website for the wrong model. The part arrived, and it was noted on the package it wouldn't fit the make/model I ordered it for. Attempted to try it anyway and sure enough it was too small. CSR said they would not pay return shipping, even though it was there error. Called a couple times, sent photo-copies of the package, and still nothing. The part only cost $6, so I ended up keeping it figuring it wasn't worth my time fussing with unknow ...

  • diesel lover 6th Sep 2008

    Reviewer rating: 5 stars


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    Great overall experience core was communicated as received and I am happy with all the transactions. I was impressed with the super fast delivery, but it may be they just had a distribution center close. My recent order the shipping went up on a lighter item, but maybe a further warehouse. Part was correct and in good condition. Fit correctly and no odd hookups to figure out. Great purchase and very good at updates and communication. I will use again!

  • rogerrockmore Rank: Lance Corporal 11th Apr 2008

    Reviewer rating: 4 stars


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    I love this site they got everything! I have an 80s vw beetle and I need to change my door handle. my local dealer don t have what I m looking for thank goodness I found this site because they have different door handle designs for my beetle plus the part that I m looking for is is very affordable because of their discounts!

  • kartl 9th Apr 2008

    Reviewer rating: 4 stars


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    I highly recommend this online shopping page, because i was able to get the parts i need in just a minute, and there customer service are very hospitable and they really now what the consumers need.

  • KarenCaren Rank: Lance Corporal 9th Apr 2008

    Reviewer rating: 5 stars


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    I had a great experience with partstrain.com. I call them once to order an item. They offered some discounts so I close the deal. They told me I will be getting my item in 2 days. After 2 days, I got the item in good condition.

  • redcarwire 9th Apr 2008

    Reviewer rating: 4 stars


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    Partstrain offers wide range of car parts. You do not need to look for another store to find the parts you need. Not only do they offer lower prices for their items, they deliver it on time. I myself is a satisfied customer. I recently ordered a fan motor for my Camry and had many inquiries about it. The customer care staff who handled my order accomodated my concerns very well. I received the item complete within 2 days. This shop is highly recommended.

  • streetsmartkat Rank: Lance Corporal 9th Apr 2008

    Reviewer rating: 4.5 stars


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    When my brake pads wore out, I went online and did a google search on them. That's how I found PartsTrain.com. With their simple website design, I was able to easily find the brake pads that I was looking for and ordered them immediately. But after three days of waiting, the brake pads never came, so I called up the customer service for an explanation. Without a hint of rudeness or arrogance, they explained to me why there was a delay, and that my order was already on its way as we speak. True ...

  • tomflies1 4th Apr 2008

    Reviewer rating: 0.5 stars


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    I first called to do a stock check on a set of Std rings for a Porsche, they said they had them available. I insisted they be sure because I would not remove the pistons if they didn't have them available at their listed price. They had me call back later and they confirmed they had them available. I went ahead and disassembled the pistons from the sleeves, waited the 3 days they said it would take the rings to arrive. They never called to say they really didn't have them, no emails, and not un ...