Parts Train - www.partstrain.com Reviews
Latest Reviews
★☆☆☆☆
“Paid for overnight shipped snail”
Written on: 17/04/2013
My company needed a part shipped quickly so we paid over 30:00 shipping for overnight delivery. They shipped it to us using 5 day ground delivery. Customer service was indifferent of the problem. First time we have used Parts Train and it will now be the last. If you are ordering from them do not pay for the extra shipping. Use there slowest service it will get to you at the same time and cost you less. (read more)
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★☆☆☆☆
“At PartsTrain, the customer is the enemy”
Written on: 10/01/2013 by nooawlinzboy (1 review written)
Here is a classic case for FTC enforcement action. Caveat Emptor is the watchword for dealing with PartsTrain. 48 hours for communicating any mistake in your received order. Demand was made for me to verify the part I wanted by contacting the vehicle manufacturer or dealer and requesting them to send the actual Mazda part number directly to PartsTrain. The chances of getting your money back from PartsTrain even when the mistake is wholly theirs, is Slim to None, and Slim packed his... (read more)
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★☆☆☆☆
“Pathetic”
Written on: 25/10/2012 by Chaos28 (1 review written)
My company attempted to use PartsTrain as a source for items needed to complete a large project we had a strict deadline for. Several companies and vendors were collaborated with to accomplish this project that totaled nearly $40K in cost over vehicle. One of the final touches on the project were the marker lights which were to be installed on the final day of assembly. These were the only parts we ordered from PartsTrain eight days prior to deadline and we paid for overnight shipping to... (read more)
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★☆☆☆☆
“NEVER AGAIN! PERIOD! (I chose caps for a reason...)”
Written on: 21/06/2012 by Low_e_Red (1 review written)
I am EXTREMELY frustrated and will without question no longer do business with Parts Train. Monday, I ordered a drop kit on 06/18/12 online. During the order to double check dates arriving to my home I called into the Sales Dept. The Customer service rep ASSURED me the order would be shipped that day and the G379933 kit would arrive within 4 days and would make my 06/22/10 deadline, he even told me the previous kit had arrived within 4 days to a customer in Illinois. As I confirmed my... (read more)
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★☆☆☆☆
“I recently order a part for my vehicle that the site...”
Written on: 18/05/2012
I recently order a part for my vehicle that the site stated was in stock. After placing the order I received an email with a UPS tracking number and payment was taken from my bank account. After a week, I checked the tracking number provided and UPS had no information on the order. I called Partstrain and was asked to give 24 hours for an update on the order. Two days later I again checked with UPS for an update and expected dilivery date. Again UPS had no current information. I again called... (read more)
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★☆☆☆☆
“"Not in stock" left me hanging for one week”
Written on: 11/05/2012 by sovereignpaimon
When I went on the Live Chat to find out what had happened to the order I was told the order had been canceled three days before and an email was sent to me. No email was ever received so this is a lie just like the 3 million parts in stock lie. (read more)
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★☆☆☆☆
“IGNORANCE, CUST SER., ONLY 4 LETTER WORDS WOULD BE...”
Written on: 19/03/2012 by fartman1 (1 review written)
PARTS ARRIVED,PARTS BOX INSIDE SHIPPING BOX,THE PARTS BOX WAS TORN OPEN AND WRAPPED WITH TAPE. YOU GOT IT MISSMATCHED PARTS NO WAY TO INSTALL TO THE TUNE OF 200.00 DEAL WITH AMAZON.COM WHEN YOU NEED TO RETURN ANYTHING FROME THEIR WEB SITE A MONKEY CAN DO IT NO PROBLEMS. DO NOT UNDER ANY CIRCUM. DEAL WITH PARTS TRAIN. THEY, IN OTHER WORDS TOLD ME NO KIDDING DONT HOLD YOUR BREATH WAITING ON YOUR REFUND, YOU BET 4 LETTER WORDS. (read more)
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★☆☆☆☆
“Never ever again”
Written on: 16/03/2012
I ordered a part. It came twice. I have been trying to return one part & get my money back for weeks. They have cost me more than $1000. dozens of phone calls, Chats and emails. They have admitted the mistake to me in writing but I fear I will never get a refund because they just will not reply to my emails. I'm sure if all goes well with your parts order & delivery they are good, but if something goes wrong, you will never get your money back because their customer service is non existant. (read more)
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★★☆☆☆
“Wrong part and a restocking fee”
Written on: 28/12/2011 by cprouse (1 review written)
I ordered a license plate holder for a Chrysler 300. It arrived with paperwork saying it was for a 300, but it didn't fit and the manufacturer said it was for a Jeep with a winch. Parts Train has dragged their heels issuing the RMA and is going to charge a 10% restocking fee in addition to my paying for the shipping both ways. (read more)
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★☆☆☆☆
“On Line Robery”
Written on: 05/10/2011 by Artie (1 review written)
On Sept 27-2011 I made the HORRIBLE mistake of ordering a fuel pump from partstrain.com. I placed the order at 6:18pm PDT. At 7:45 PDT the same day I contacted PT to cancel the order. The customer service rep. advised me he would place a cancelation on it immediately, and I would receive an email within 24hrs letting me know if they were able to stop the shipment. The next day (24hrs later) I had not received any email concerning my cancelation. So I called the company again. This time I got... (read more)
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Showing 1 - 10 of 72 Reviews
★☆☆☆☆
“Order Was Never Processed”
Written on: 10/09/2011 by kiggins
I ordered parts from Parts Train and Auto Parts Way at the same time on a Wednesday evening around 5pm eastern time. The Auto Parts Way parts arrived at my house the next day in the afternoon. I called Parts Train Friday at 10:30pm, more than two days after the order was placed, and I was told the order was still being processed. I cancelled the Parts Train order and placed the order for the part elsewhere. Parts Train customer service told me it would take up to ten days to receive... (read more)
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★☆☆☆☆
“Wrong parts ”
Written on: 27/08/2011
Ordered 3 parts for Ford F250 and all 3 were wrong. RA process is a pain. I Had to pay for shipping both ways. Total rip off. I would not suggeat this comapany to a terorist. Line items on invoice reference my truck and parts still do not match. (read more)
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★☆☆☆☆
“Auto Train list and sells parts it does not have in...”
Written on: 21/07/2011
Please do not consider purchasing any parts Auto Parts Train they list and sell parts on their web sites that they do have in stock. Case in point: On July 17, 2011 our shop purchased a Jaguar coolant resevoir by speaking with a agent with a credit card. Part was in stock and would be shipped in 1-2 days. Update: July 20, 2011 after not recieving shipping information I sent a email with no response. We then called the same number we used initially to purchase and through a series of (at... (read more)
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★☆☆☆☆
“incorrect part for gmc jimmy purchase”
Written on: 11/07/2011 by utelit3
I ordered an axle assembly part for my gmc jimmy. Partstrain took 2 weeks to ship the part. When i went to install the part at the mechanic, it was discovered that the part sent was the incorrect size. With the difficulty of scheduling service appointments, I was not able to get this done within the allotted 30 day return policy. Parts train customer service denied my claim citing the policy even though i wouldn't have needed a return had they sent me the correct part. Obviously I'm very... (read more)
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★☆☆☆☆
“Just left me hanging.”
Written on: 27/06/2011 by ktcfamily (1 review written)
We'll start off a little with a fact I found out. Parts Train is the same as Auto Parts Warehouse. I didn't know this till the money they refunded me posted back to my paypal. But let's start off saying I couldn't find my part on their site. I drive a classic vehicle it's just not easy to find parts sometimes. So I called their service line. The man I talked to kindly informed me that they couldn't find it without an OEM number, and had no way to search by make and model of... (read more)
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★☆☆☆☆
“Ordered two cv axles for a 2000 Blazer. Arrived fast....”
Written on: 22/05/2011
Ordered two cv axles for a 2000 Blazer. Arrived fast. Should have measured closer. Eyeballed from 5-6ft away they looked to be equal in length to my old ones.... Big Mistake, now have broken front diff. Customer service a nightmare. Don't order anything from PartsTrain!!!!!!!!!!!! (read more)
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★☆☆☆☆
“I ordered a drivers side 3 point seat belt for my...”
Written on: 16/04/2011
I ordered a drivers side 3 point seat belt for my Tacoma and I received some kid sized middle lap belt and this company is charging me to restock it, not returning my shipping and handling and also making me pay to return the item. BUYER BEWARE!!!!! DO NOT ORDER FROM THIS COMPANY!!!!!!!!!!!!!IF I WAS ABLE TO, I WOULD HAVE GIVEN THEM NO STARS AS A RATING!!!! (read more)
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★☆☆☆☆
“Don't do it...ordered a "standard" OEM radiator (not a...”
Written on: 11/03/2011
Don't do it...ordered a "standard" OEM radiator (not a custom order) they took my money immediately and then I waited for almost two weeks. I had to initiate an inquiry as to where my part was...they responded "sorry out of stock" we'll refund your money...don't order from these guys, you'll regret it. (read more)
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★☆☆☆☆
“Ordered two splash guards for a 2010 Elantra GLS. When...”
Written on: 16/02/2011
Ordered two splash guards for a 2010 Elantra GLS. When the parts came, they were seriously inferior to the original parts, about half as thick and totally flimsy. Both passenger side and driver side parts had holes in the wrong places (always about 1/4 inch off) and holes were not big enough for the original mount brackets. Passenger side part could eventually be fitted. It's not pretty, but it works. Driver side part is not shaped accurately (you won't see it until you try to install it)... (read more)
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★☆☆☆☆
“Have a common Chevy model, literally millions on the...”
Written on: 20/01/2011
Have a common Chevy model, literally millions on the road, so should be no-brainer, right? Ordered front brake rotors, and used the web site parts finder engine to do that...it provides some amount of detailed specs, such as diameter in inches, etc. Also paid for Express 2-day delivery.
Not only was delivery not done in 2 days as promised, the parts received were TOO BIG to fit my car, so my mechanic couldn't install them!!..and no, they did not match the specs listed on the website for...
(read more)
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Showing 11 - 20 of 72 Reviews
★☆☆☆☆
“PARTS TRAIN IS A SCAM ORDERED MY PART, THE NEXT DAY...”
Written on: 03/01/2011
PARTS TRAIN IS A SCAM ORDERED MY PART, THE NEXT DAY CANCEL MY ORDER IN BECAUSE IT WAS NOT IN STOCK IN CALIF. THEN THEY TOLD ME IT WAS COMNG OUT OF VA. CALLED CUSTOMER SUPPORT WHICH IS OUT THIS COUNTRY, FED EX HAS NOT PICKED UP MY PART YET, BUT SUPERVISOR SAID IT HAS SHIPPED. CALLED 3 TIMES FOR 3 DAYS GOT SOME B.S. FROM 3 DIFFERENT PEOPLE AT CUSTOMER SERVICE THAT SPEAK LITTLE ENGLISH. I WILL NEVER BUY FROM PARTS TRAIN. HOPE I WILL GET MY MONEY BACK. (read more)
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★☆☆☆☆
“Very slow delivery (2 weeks) despite PartsTrain...”
Written on: 30/12/2010
Very slow delivery (2 weeks) despite PartsTrain advertising part was in stock and would ship in 21-24 hrs. Ended up buying the part from a local parts shop for the same price. Partstrain prices are not competitive and there delivery is slooooow. You can find much better web sites with better prices and much better customer service than Partstrain (read more)
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★☆☆☆☆
“I ordered a Radiator for my Dodge Ram 1500, 4.7L....”
Written on: 12/11/2010
I ordered a Radiator for my Dodge Ram 1500, 4.7L. Within an hour of putting the radiator on, it had started to warp from standard pressure in the cooling system. Within one day it had started to leak, and within 2 weeks the whole radiator failed. It started to leak from the seal between the core of the radiator and the tanks. By the last day it was losing a gallon of coolant every 10 miles i drove. When i went back to review them and ask for my money back. They had deleted my account and... (read more)
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★☆☆☆☆
“Don't purchase from this company, they are just out to...”
Written on: 16/10/2010 by Backpacker23 (1 review written)
Don't purchase from this company, they are just out to take your money. I purchased a replacement antenna for my 99 mercury cougar. They sent the wrong part but they won't reimburse me until I ship it back. That's fine, but they wont reimburse my original shipping or pay the shipping costs for me ship their mistake back to them. Their customer service reps are also in another country and hardly understandable. Do yourself a favor and buy from a different company (read more)
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★★★★★
“Dispite others are saying, I had a great experience. I...”
Written on: 15/10/2010
Dispite others are saying, I had a great experience. I ordered 2 stainless steel exhaust tips that would have cost me $60 plus dollars a PIECE! autopartstrain had these for $20 a piece. I had them welded on today and they are great quality! Had my items within 6 days of ordering. I am a very happy customer. I would highly reccomend. (read more)
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★☆☆☆☆
“PartsTrain.com only shipped half my order,...”
Written on: 07/09/2010
PartsTrain.com only shipped half my order, intentionally. I have the packing slip to show it, and then made me go through the claims process to get my money back from the other half.
Very poor communication of order status, claim status, etc.
Overnight shipping took 2 days after the day the order was received, but only half of the parts were ever shipped.
(read more)
★☆☆☆☆
“I ordered a gibson side exit exhaust system from them...”
Written on: 24/08/2010
I ordered a gibson side exit exhaust system from them for my truck. I ordered it on a Wednesday, 2 days later they took the money out of my bank account, since i ordered using a debit card. I only received a order confirmation on them on order day. By next Wednesday i still have not received a shipping number. I called them and asked where it was, i could barely understand the guy, he said he has not shipped yet and the part was not in their warehouse, it was in a different one, when i... (read more)
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★☆☆☆☆
“This is the worst website I have ever used! Wrong...”
Written on: 18/08/2010
This is the worst website I have ever used! Wrong pictures, wrong parts. I ordered 2 sets of rotors. the first was completely wrong and I was in a jam and had to have rotors for my car quickly so I decided to call and order another set to be coming in while I shipped the others out. I could barely understand them, and apparently they didn't understand me. because I ordered 4 more and received 1 and paid shipping for all 4. when I received my second set I called to complain and they asked me... (read more)
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★☆☆☆☆
“Misinformation about parts, out of pocket expense to...”
Written on: 27/05/2010
Misinformation about parts, out of pocket expense to return items, promises full refund because of their "deceptive info", numerous phone calls made for 4 weeks to get full credit, waive restocking fee, got the run around, finally had to call credit card company to DISPUTE. You must learn to keep a good telephone LOG of all phone calls for Internet purchases and refunds, if any. Ordered Wheel Hub and Locking Hub for Nissan 4x4. (read more)
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★☆☆☆☆
“I ORDERED AN A/C COMPRESSER FOR A 95 FORD RANGER 3.0...”
Written on: 13/05/2010
I ORDERED AN A/C COMPRESSER FOR A 95 FORD RANGER 3.0 V6 THEY SENT ONE FOR 2.8 NOW I HAVE TO PAY THEM FOR THERE MESS UP A RESTOCKING FEE SO FOR I AM 30 DOLLARS IN THE HOLE AND NO PART,AUTO ZONE NOT SO BAD AFTER ALL!THERE CUSTOMER SEVICE IS A JOKE.DO YOUR SELF A FAVOR PAY THE EXTRA DOLLAR AND GET THE RIGHT PART YOU NEED THAT WORKS,YOU DONT HAVE TO BELIVE ME,GO AHEAD AND ORDER A PART SEE WHAT HAPPENS!!! (read more)
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Showing 21 - 30 of 72 Reviews
★☆☆☆☆
“I ordered a pair of arm controls and was told to...”
Written on: 13/04/2010
I ordered a pair of arm controls and was told to expect both on monday well today (monday) I only received one of them when I called to enquire has to what had happen I was told that I had to wait till this friday for the part I will never purchase another item from these people (read more)
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★☆☆☆☆
“TOTAL WASTE OF TIME AND MONEY. Returned 2 weeks ago...”
Written on: 11/04/2010
TOTAL WASTE OF TIME AND MONEY. Returned 2 weeks ago and still fighting for my money, all emails are copy--paste with "your credit being approved" and no money back. Customer service reps are overseas and barely speak any English, they are over there only to sell, not to help.
They sell wrong parts and after I receiv
(read more)
★☆☆☆☆
“Their website is not updated. They list a part as...”
Written on: 01/04/2010
Their website is not updated. They list a part as available, they then charge your card, and subsequently they inform the customer that the part is not available. This online vendor should NOT charge a customer's card if they don't have the part in the first place. At the very least, they should update their website. I will not buy or order from this vendor again. (read more)
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★☆☆☆☆
“This company is the worst company I have ever ordered...”
Written on: 24/03/2010
This company is the worst company I have ever ordered parts from I thought, I would save $12 bucks ordering from partstrain.com on a pair of wheel bearings and a pair of hub assemblies, I was so wrong, I would have gone with rockauto spent the extra $12 and not go through the hassle of having partstrain.com refund my money , turns out they list a rear hub assembly that fits a civic si model on a parts list for a civic dx search. I spoke with there so called "online help" I asked them what... (read more)
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★☆☆☆☆
“i ordered a wiper arm and spent several min....”
Written on: 05/03/2010
i ordered a wiper arm and spent several min. explaining to the customer service person what i wanted... i got a wiper blade,, i could have gone to checker for that. I had to got the shipper to retun it, then was placed on hold for 1/2 hour. ( still on hold) i will not sue them ever again. (read more)
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★☆☆☆☆
“Customer service stinks/my email to them...To:...”
Written on: 24/02/2010
Customer service stinks/my email to them...To: sales@partstrain.comHI.
I am not to happy with the shipping & handling charges on my recent order..Order Number: #######.
My order is 3 small items that can fit in a small shoebox and total aprox $100.00. The $16+ shipping and $16+ handling equal about 33% of my purchase price. I think $16 shipping is a bit high to ship from s.Cal to n.Cal...I would est. actual cost to be about 4-8 dollarsfor ups ground. I think $16 for shipping and...
(read more)
★☆☆☆☆
“I have already contacted the Better Business Bureau...”
Written on: 11/01/2010
I have already contacted the Better Business Bureau about this concern. I ordered a set of $350 brake calipers for a 2005 Toyota 4Runner from them. I work as a full-time automotive technician so i am very familiar with how parts are ordered, returned and processed. The parts arrived very quickly with $36 overnight shipping, They were rebuilt factory Toyota Parts and the quality of rebuild was better than i would expect from an online company seeing as they included new hardware, clips and... (read more)
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★☆☆☆☆
“Paid extra for fast shipping--items still have not...”
Written on: 03/01/2010
Paid extra for fast shipping--items still have not been delivered. My credit card has been charged.
Customer service does not answer phone.
(read more)
★☆☆☆☆
“Book received is not the book I purchased. However,...”
Written on: 15/10/2009
Book received is not the book I purchased. However, the receipt provided does not have an accurate description of item purchased and there was no invoice in the shipment. Hopefully their customer service will send the correct book. (read more)
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★☆☆☆☆
“These people are not very customer friendly. They...”
Written on: 05/10/2009
These people are not very customer friendly. They tell you one thing and do something else. They have good prices, but after they add the extremely high shipping and the handling charges, they are not very conpetitive with other vendors. I would not recommend them to anyone. Plenty of other honest vendors to buy from. (read more)
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Showing 31 - 40 of 72 Reviews
★☆☆☆☆
“ordered a product from Parts Train overnight shipping...”
Written on: 25/09/2009
ordered a product from Parts Train overnight shipping they sent me an e-mail saying order processed and approved. two days later I call to see where my stuff is and they regret to inform me they're out of stock, the day I was supposed to receive the product. so I call and speak with a supervisor he said he would search the inventory at the other warehouse and call me back in two hours. I called him back 4 hours later he said he found one and he would send it overnight and charge just for... (read more)
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★☆☆☆☆
“I ordered edelbrock valve covers from parts train,...”
Written on: 02/07/2009 by Patrick Fields
I ordered edelbrock valve covers from parts train, tall (4 5/8") cast aluminum style for 88.60 and the ad said it was in stock. 4 days later i received a phone call stating they were out of stock on that item and was transferred over to another person who could help me look for another set of cast aluminum valve covers. I got online and checked for some others and found another set of stock height, aluminum cast valve covers for 88.66. 6 cents more than the others and the parts guy said it... (read more)
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☆☆☆☆☆
“I ordered a part from www.partstrain.com which...”
Written on: 21/05/2009 by bglynn (1 review written)
I ordered a part from www.partstrain.com which indicated it was in stock. I paid premium freight to get it fast. According to their site the tracking information would take 1-2 days to be e-mailed at which time the part should be delivered.
Waited the two days and nothing. I then got caught up with "live help" - don't believe the wiat times. I was successfull calling the 800 number. I have just learned that they have no idea if it shipped and would like me to wait another 48 hours! ...
(read more)
★☆☆☆☆
“I ordered a part online, and four days later received...”
Written on: 06/05/2009
I ordered a part online, and four days later received an email indicating the part was Out of Stock!! This business must be poorly organized to show the part as in-stock when I ordered and then take 4 days!! to figure out they didn't have it in. Also, when I called, none of their toll free numbers worked and the online help - the only help I could contact - told me the part had already been shipped. What a bunch of incompetents! This time, I didn't need the part immediately, but... (read more)
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☆☆☆☆☆
“Received my Parts Train order number by email...”
Written on: 02/05/2009 by tommthebomb (1 review written)
Received my Parts Train order number by email immediately. Stating I would not be charged until shipped, and I would get shipping info within 48 hours. It has now been 10 full days, and it still has not shipped. Seven days ago (A Saturday) they said sorry they never emailed me any info, but it was right there ready to ship on monday. Friday night after not receiving it, they told me they still have not shipped it, and it should get shipped next week. Asked for my money back, and that will... (read more)
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☆☆☆☆☆
“Very poor customer service at Parts Train....”
Written on: 30/04/2009
Very poor customer service at Parts Train. Exceptionally long wait time for parts.
I would never recommend this Company to anybody.
(read more)
☆☆☆☆☆
“If you expectations of poor customer service is your...”
Written on: 29/04/2009
If you expectations of poor customer service is your main priority then Parts Train is your company. Very unprofessional, incompetent and pretty much useless, no accountability! (read more)
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★☆☆☆☆
“If you get what you ordered from Parts Train you will...”
Written on: 26/02/2009
If you get what you ordered from Parts Train you will be happy but customer relations in event of breakage, wrong order etc. is very poor!!! However, shipping was prompt and the article in good condition upon arrival. The grille I ordered was advertised on the website for a station wagon but it only fit sedan models. I notified the webmaster of the mistake and the mistake was corrected. I was instructed not to return the grille until I got a Return Authorization number and given an 800... (read more)
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☆☆☆☆☆
“Parts Train Sent me a passanger mirror which was...”
Written on: 16/02/2009
Parts Train Sent me a passanger mirror which was broken upon arrival, called customer service (TWICE),no straight answer, was told to hold on to part till they desputed with fed ex, was told I'd get credited back in 30days, I sent part back and called credit card company filed complaint. Very Bad customer service. (read more)
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☆☆☆☆☆
“I bought a power window regulator for $110. The next...”
Written on: 07/02/2009
I bought a power window regulator for $110. The next day when I got my invoice by email I checked the # to make sure that it was for the correct side. The price was now $75 dollars. I called and was told they would not credit my acct. or credit card! They told me something about they order parts, have parts, get more parts in... I spoke with a supervisor and he said basically the same thing. I said send me a RMA (return) and i will return the item. Well, I have to pay shipping and a... (read more)
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