Sequence Homes (Barnard Marcus) Reviews
Latest Reviews
★☆☆☆☆
“Agressive and Selling”
Written on: 19/04/2013
I'm a prospective buyer. Out of all the agents I've dealt with BM are undeniably the worst. I understand the need to 'sell' but I find their methods completely unprofessional, to the extent I felt compelled to write a review (something which I've never done). The way they have tried to cross sell services (legal and financial) is manipulative. The message they send is, if you don't sign up to our 'early bird scheme' and use our lawyers/ finance broker then you're not an attractive... (read more)
★☆☆☆☆
“Awful...”
Written on: 04/04/2013
Worst experience with letting agents EVER!!! We agreed on the price, on the move in date and everything. They took the money from us (agency fees + rent + deposit), but didn't give us the keys on the same day, because the landlord hadn't signed the agreement yet. The next thing we know - the landlord changed his mind and doesn't want to let the property to us anymore, and we are left with NO MONEY and NO FLAT at the same time. We had to move out from our previous flat the next day after this... (read more)
Legoland30's Comment
Written on: 19/04/2013
We had the same experience with the New Malden branch, it put us off buying for a few months as we assumed that all agents would be the same. Won’t buy a house through them and actively discourage anyone we know to do the same.
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★☆☆☆☆
“Selling a House - They didn'r care..!”
Written on: 12/10/2012
They were happy to value the propery and get it on their books, when it come to sorting out the paper work, and answeing questions, no information. No returns of phone calls. Called to speak to the person who valuded it, was always out of the office. She didn't respond to emails, called. Spoke to another colleuge same issues, was advised a call back, but after almost 3 days nothing. Find another agent to sell your property. (read more)
★★★★☆
“FTB: overall a good experience”
Written on: 08/09/2012 by isa484 (1 review written)
For a first time buyer: overall a good experience with William H Brown (a sequence branch) in Ely. I actually read these reviews before even making an offer - and I have to say I nearly didn't make an offer at all after what people have said. I really wanted the house, so I decided to go with their mortgage broker and let them refer me to one of their panel solicitors. From the first phone call to arrange the viewing, they were very determined to get me talking to their broker (before I... (read more)
★☆☆☆☆
“Crooks, liars and cheats... ”
Written on: 05/09/2012
Crooks, liars and cheats... Barnard Marcus lied to us all the way through. When our property fell through we were beyond belief being that we had paid £1200 to them for bad advise and emotional blackmail! We are a young first time buying couple and they saw us coming from a mile away. I am truly DISGUSTED with the service provided. We could never get them on the phone when we needed to ask questions, when we did eventually get someone we were fobbed off telling us to go to the solicitors to... (read more)
★☆☆☆☆
“Shocking practice ”
Written on: 17/05/2012
Made an offer of the asking price on a house through Bernard Marcus to be told i had been successful. However the hard sell was for me to use their broker and when i refused and had to keep refusing they were not happy. The next day i was told another offer of the asking price had been made and to secure it i would need to use their broker which i may add was rubbish. I withdrew my offer got in touch with the vendor to find out that no offer had been made on my behalf of the asking price... (read more)
★☆☆☆☆
“Barnard Marcus Muswell Hill”
Written on: 03/02/2012 by blahblahblahbla
These guys are absolutly woeful. Despite marketing my property for over two years they didnt come close to selling it. Rude, incompetent and a complete waste of time and money - even left our property listed on rightmove for 6 months after it was sold by another agency. And the best bit 18 months... after being instructed that I was moving to a different agency they send a demand for £400. My property listed with an equally unpleasnt agency with the initials B E who d did at least manage to... (read more)
★☆☆☆☆
“Customer Care is Appalling - Stay Away”
Written on: 23/11/2011
Took out a 12 month tenancy with a 6 month break clause in an almost completely unfurnished property (apart from sofas). I was not happy with the 6 month break clause as another agent from another company told me that it was only for 6 months and that's why their company did not take it on. I queried this with Barnard Marcus and was told that it was for 12 months but there may be a tiny possibility the landlady would return after 6 months but this was very unlikely as she had been abroad for... (read more)
★★★★★
“Fantastic Service From Barnard Marcus”
Written on: 11/11/2011
I recently Sold and bought from Barnard Marucs and have been in my new home for a week now. I have moved into a 4 bed house I bought from the Tooting branch on Frinton Road. I found the whole team very friendly and professional especially Daniel Cross- who we had initial contact with, and also Michael Fyffe the Branch Manager. Michael put me in contact with the team in Streatham as this is where I had to sell my property. I ended up speaking with Chris in the streatham branch who ended up... (read more)
★☆☆☆☆
“Not to be trusted... Buying or selling!”
Written on: 02/11/2011
Sent requests for viewings on two properties (Croydon branch), with no replies to either. The first listing magically disappeared off the website and came back saying an offer had been made... fair enough. But why no reply? I decided to call about the second property because I had no reply for this either. Was immediately told that the property has had soooo many offers and if I wanted to be considered I had to meet with their financial advisor... After reading some of these reviews, I am... (read more)
See next 10 reviews
Showing 1 - 10 of 35 Reviews
★☆☆☆☆
“Bullish tactics employed - be very careful, Mitcham Lane.”
Written on: 30/10/2011 by househunter (2 reviews written)
My wife and I were first time buyers and found a property that we both really liked being sold by Barnard Marcus of 120 Mitcham Lane, London, SW16. The estate agent, came across as friendly and supportive. The house was initially listed as £285,000. On our first visit to the property we were told that an offer of £250,000 was accepted but fell through as the buyer didn't have his funds sorted. We were effectively told that if we put in an offer it would be accepted. After our second visit... (read more)
★☆☆☆☆
“DREADFUL SERVICE NOT RECOMMENDED!”
Written on: 15/10/2011
We found a buy to let property with Barnard Marcus Croydon branch, we had our viewing to which the agent turned up 30 minutes late. Things progressed and we decided to put an offer in which was immediately accepted, we then started our paperwork. The week before our mortgage offer came through our mortgage broker informed us the property had been sold! We immediately called Barnard Marcus and they confirmed a new offer had been received but the property was still available to us if we could... (read more)
★☆☆☆☆
“Deposit”
Written on: 28/09/2011
3 unreturned calls, two unreturned emails...28 days and waiting for the return of our rental deposit, with virtually no clarification as to why it's taking so long. Definitely won't be using them again to rent/sell or purchase through. (read more)
★★★★★
“Great service, great value for money very efficient.”
Written on: 23/08/2011
I bought a property through Barnard Marcus in Worcester Park and used their in house mortgage broker. I had to pay a small fee for the service they provided. You get what you pay for. The house went through efficiently and quickly. Mortgage offer within about 10days, my protection insurance all sorted with no fuss or worry and am thoroughly impressed and would recommend them to anyone looking for a great mortgage deal and selling a home. (read more)
Lukeday's Comment
Written on: 02/08/2012
Reads like a fake review; everything perfect, justifies fees, claims of speedy service plus mentions buying their 'protection' insurance products. I deduce that it was written by their half witted mortgage salesman.
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★☆☆☆☆
“We went through Allen and Harris in Calne, a Sequence...”
Written on: 24/05/2011
We went through Allen and Harris in Calne, a Sequence Homes branch. We went to see a property and made an offer which was accepted. We thought, great, we will arrange the mortgage through their broker as it would make sense and be faster. What a mistake that was! We have 30% deposit and were told we would be eligable for this fantastic deal and that it did not matter we had a loan. Weeks and weeks later we heard that yes we had the mortgage if we used half of our deposit to pay our debts off... (read more)
Guest's Comment
Written on: 14/06/2011
welcome in a club i had the same story with morgage adviser in feltham . i made a several complains to head office to claim a money back for his service (lifetime morgage advise) but they did nothing and they tried to justify that guy. incompetent person never ever that company again
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★☆☆☆☆
“My flat has been on the market with Barnard Marcus for...”
Written on: 09/05/2011
My flat has been on the market with Barnard Marcus for about a year. Not many viewings,no offers.
Its a nice home.
Estate agents turning up late for viewings lots of viewings cancelled due to planes dropping out of the sky ,etc..
Not giving viewers correct info about property
No feedback from any viewers (about 15 viewings)
When we are told of viewings no contact names given of people viewing
Staff never call back
Staff lie about calls
Directors/Managers lie (or they seem...
(read more)
★☆☆☆☆
“We had a mortgage offer accepted through sequence in...”
Written on: 11/04/2011
We had a mortgage offer accepted through sequence in sussex months ago. After the usual hoop jumping submitting everything the offer withdrawn and told "nobody is lending at the moment till the interest rate goes up" We have a 1/3 deposit but that does not seem to be enough. (read more)
★☆☆☆☆
“Very poor. Their estate agents 'for sale' sign blew...”
Written on: 03/03/2011
Very poor. Their estate agents 'for sale' sign blew over in the wind, bringing down part of the wall with it. At first the Chiswick office tried to claim that legally, it was not their responsibility, and I should talk to the sign company they had employed. Then they said that the wall must have been weak anyway, so the problem was nothing to do with them. Then they accepted responsibility and kept promising me they would rectify the problem, without actually doing anything about it.... (read more)
★☆☆☆☆
“Useless service. One month after I had had an offer...”
Written on: 11/01/2011
Useless service. One month after I had had an offer accepted on a house they still had not found me a mortgage. I finally got fed up and found myself a mortgage with my own bank. The deal I found myself was better than any the broker had found for me. I informed the office that I did not wish to arrange a mortgage through them any more as I had found myself a better offer but they went ahead and submitted an application anywhay and took £300 from my bank account! (read more)
★☆☆☆☆
“Simply dreadful, didn't send forms off, misled & lied...”
Written on: 14/12/2010
Simply dreadful, didn't send forms off, misled & lied to us, we would never have any dealings with sequence homes again & as for their 1,000 cashback what a con !! Avoid like the plague (read more)
See next 10 reviews
Showing 11 - 20 of 35 Reviews
★☆☆☆☆
“Don't go near their mortgage brokers. I used one who...”
Written on: 02/11/2010
Don't go near their mortgage brokers. I used one who works out of Sequence's Allerton Road branch in Liverpool. She promised all sorts, collected a fee, and did nothing except recommend me a mortgage for which I didn't qualify. She compounded this by then recommending another product but making a mistake about how the mechanics of it worked, meaning it was also unsuitable and I had to pull out having wasted £1000 on a (now useless) survey and in Sequence's own fees.
They did nothing to help...
(read more)
★☆☆☆☆
“A WORD OF ADVICE IF THINKING OF USING THIS ESTATE...”
Written on: 08/09/2010
A WORD OF ADVICE IF THINKING OF USING THIS ESTATE AGENT. The Registration fee is OPTIONAL, you do not HAVE to pay it, it is apparently for advanced marketing, and will be deducted from the end fee, should you sell. HOWEVER should you not wish to pay this "Registration Fee" REFUSE! I am offering you this advice as they will not! (read more)
★☆☆☆☆
“I would like to inform every one that the FEE for...”
Written on: 06/09/2010
I would like to inform every one that the FEE for setting up and registering is OPTIONAL - something not told when signing up.
REFUSE TO PAY IF YOU DO NOT WANT THIS SERVICE! YOU HAVE THE OPTION.
(read more)
★☆☆☆☆
“I would not recommend this estate agent to anyone. We...”
Written on: 02/09/2010
I would not recommend this estate agent to anyone. We are using them to sell a property. They promised us a report every Monday to show the property is being looked at one the net but so far we only had 2 out 5 reports and we had to chase them every single time. We are also waiting for a Selling Board to be erected - this is supposed to attract 30% of the sales - again we are wasting valuable time to chase them and there is still no Board up. At the beginning they also told us that all their... (read more)
★☆☆☆☆
“I rented my flat through the Shirley branch. One year...”
Written on: 27/08/2010
I rented my flat through the Shirley branch. One year on, they have not arranged with my landlord to fix anything, have been rude and generally unhelpful. Now I am moving out, it's impossible to get them to reply to reference request quickly and promtly and they keep passing me around various departments! Avoid!!! (read more)
★☆☆☆☆
“Barnard Marcus Streatham expect you to pay a fee up...”
Written on: 10/07/2010
Barnard Marcus Streatham expect you to pay a fee up front to market your property, this must be because they have a low expectation of selling, or it's just daylight robbery. Their contract runs for 20 weeks, when most other agencies run for 12 weeks, so they have no incentive to sell.
I had a very poor experience with this agent and would strongly recommend you don't use them.
(read more)
★☆☆☆☆
“Had problems with both the sales and lettings side of...”
Written on: 16/03/2010 by androobe (4 reviews written)
Had problems with both the sales and lettings side of this joke for a company. The sales side wanted me to try to sell my house at 140k, every other agent was suggesting 170-180k. The guy was a salesman who claimed he didn't need to know the area or the house to sell it, he could sell anything. Of course he can if he undervalues it by 20%. The lettings side are impossible to get hold of, can't respond to basic queries by email and the one person you need to speak to is never there when you... (read more)
★☆☆☆☆
“Have been letting a property via Barnard Marcus West...”
Written on: 16/02/2010
Have been letting a property via Barnard Marcus West Kensington (Part of Sequence Homes). Have a sitting tenant which is good, but resent the fact that every year when the renewal process comes up the agency fails to take any initiative. For a couple of years now we have had to remind them to send out the renewal forms, last year they just forgot completely, and this year they haven't even bothered to inform us or provide us a copy of the contract. They are a completely useless... (read more)
★☆☆☆☆
“when they want your business, they can't do enought. ...”
Written on: 08/02/2010
when they want your business, they can't do enought. Then try to contact them when your home has been on the market a few weeks. I tried to speak to someone to discuss changes to promote a sale - no one rang me back and I had to do all the chasing. They were then very negative. They do not respond to emails and I am sorry to say, very very poor. I would never recommend them. (read more)
★☆☆☆☆
“I so feel for anyone entering into a contract with...”
Written on: 13/01/2010
I so feel for anyone entering into a contract with sequence. Selling my flat through fox @sons I was told there was no reason why we couldn't complete before christmas, no chain either side, their mortage in place etc.
Yesterday morning after weeks of phone calls and visits I was told they were still trying to get the buyers mortage agreed. Who was arranging their mortage ....sequence!
(read more)
See next 10 reviews
Showing 21 - 30 of 35 Reviews
★☆☆☆☆
“"The mortgage broker at Sequence Homes was useless,she...”
Written on: 08/09/2009 by Goody2shoes1982 (1 review written)
"The mortgage broker at Sequence Homes was useless,she made so many errors that I'm overpaying for my mortgage and still trying to sort it out"
Yes, I am in exactly the same position and now have no where to live as my tenancy on my house is up. Wish I had done it myself. He's given me nothing that comparethemarket.com couldn't have done and cost me a fortune in legal fees. He got the absolute basics wrong from the very start. One word terrible.
I don't seem to be able to rate them as 0...
(read more)
★☆☆☆☆
“I made the mistake of letting my property through Fox...”
Written on: 03/09/2009
I made the mistake of letting my property through Fox & Sons (part of Sequence Homes)!! I could not have made a worse mistake. It turns out that:
i) they did not even check the information (name and address) that the tenant provided.
ii) They charged £250 for a standard agreement that was not worth the paper it's printed on.
iii) They said that the tenant is a DSS tenant and that they had contacted the council to agree to the rent for the tenant. However, since the tenant moved in nearly...
(read more)
☆☆☆☆☆
“Sequence Homes Earlsfields branch.”
Written on: 29/06/2009 by samicuzzo (1 review written)
Sequence Homes Earlsfields branch.
I was absolutely disgusted how the team and the manager himself act with me when I rented the flat throught them, they didnt' give me all the correct information about price and charge for the letting and after a month time I'm still waiting the contract and I had to contact the head office and the ARLA to deal with.
the worst people with whom I had to do in my whole life, terrible, never reccomend to use the office in Earlsfield or to have to deal with the...
(read more)
Goody2Shoes1982's Response to samicuzzo's Review
Written on: 10/09/2009
Please could you tell me the contact details for head office? I would also like to complain.
Reply to this comment
☆☆☆☆☆
“THe mortgage broker at Sequence Homes was useless,she...”
Written on: 20/05/2009
THe mortgage broker at Sequence Homes was useless,she amde so many errors that i'm overpaying for my mortgage and still trying to sort it out (read more)
☆☆☆☆☆
“The broker was completely disorganized. Six weeks on...”
Written on: 12/06/2007 by adl2007
The broker was completely disorganized. Six weeks on and we still do not have a valuation. He has assured us the whole time that it would be booked within 24hrs. We were trusting fools. He lied blatantly and changed his story several times. I would strongly advise against ever using them if you want to buy a house. Because he took so long, he booked us the wrong product, and then was unable to change it. (read more)
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Rayscrivens's Comment
Written on: 14/05/2013
I totally agree! My daughter put in an offer for a house they were marketing, and when she didn't agree to use their brokered mortgage - which entailed about £2000 of spurious "fees" - they told her that they would put the property back on the market, even though the vendors had accepted her offer and she had a mortgage arranged with the Halifax at a fraction of the price Barnard Marcus were demanding. This firm's practices are thoroughly unethical, and my daughter will be referring her case to the Office of Fair Trading.