Kiddicare Reviews - www.kiddicare.com

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Latest Reviews

★☆☆☆☆

“DO NOT BUY FROM KIDDICARE”

Written on: 19/09/2017 by GabrielaAdams91 (1 review written)

DO NOT BUY from Kiddicare. Purchased a single mattress and paid for next day delivery. booking reference can't tracked, and message received about delivery says the sender has not consigned. Money has been taken from my account. NO CUSTOMER Phone number and probably will reply to this saying they have emailed me. I have written to them 3 times and NOT 1 RESPONSE. DO NOT BUY!!!… Read Full Review

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★☆☆☆☆

“Brought a bed ”

Written on: 13/09/2017 by Cassidyd272 (1 review written)

I have brought a bed for my 7 year old daughter and also paid for next day delivery. None of this happened. I emailed 10 times and then facebook messaged them. Once I had a reply on Sunday they told me nothing could be done till delivery company was open today on Monday. Now again I have emailed over and over but no reply. Why am I being ignored. But they've taken my money… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 13/07/2017 by Bricem362 (1 review written)

I ordered a 300 pound out n about pram as it was about 5pound cheaper on here. It was meant to be next day delivery. After 4 days I had not heard a thing, then I read the other reviews and was very worried. No phone no and replies to emails 72hrs. Terrible. Received a text 5 days later with dpd delivery, it was then delivered-great product but poor poor customer service. I received a reply from kiddicare 8days after my initial order!!!… Read Full Review

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★☆☆☆☆

“Stay well clear”

Written on: 16/05/2017 by Charlotte2113 (1 review written)

After searching for a nursery set, I found one on kiddicare for a reasonable price and it was just what u wanted. I ordered it to which it said 3-5 days to come through. I didn't hear anything for 2 weeks so decided to phone them. They told me that they didn't have the correct mobile number for the delivery people to send a message to me whe the set was going to be delivered and time so I gave it to them. A couple of days later I phoned saplings to give them the number as I was told they would… Read Full Review

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★★★★★

“Chicco pushchair ”

Written on: 29/04/2017 by Charlielane19 (1 review written)

I placed my first order for a Chicco multiway pushchair after finding it on my goggle search. Placed my order & paid for next day delivery. I hadn't read any reviews but decided to have a look what people had said then my panic set in no one seemed to have a good word about products or delivery a lot said they hadn't received their order & some said pram wheels were damaged. I am pleased to say I got a text the next day and had my delivery for 8.10 that morning put the pushchair wheels on and… Read Full Review

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★☆☆☆☆

“absolute shambles of a company”

Written on: 11/03/2017 by Kkeel (1 review written)

Please do not use this company . If anything goes wrong with your order the customer care team are completely incapable of of putting things right ! I bought an activity centre that had 3 parts missing . 4 weeks on & 42 emails later and I am still waiting for a replacement. A week ago I was assured my part had been reordered and the collection team would contact me & arrange a convenient delivery time . When I chased this up I get an email back saying my toy was dispatched on the 16th Feb and… Read Full Review

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★☆☆☆☆

“Never again ”

Written on: 22/02/2017 by oxMcCallum401 (1 review written)

I order a product from this store a few weeks ago, I cancelled it due to not being happy with my order, so I asked for a refund and sent the product back as delivered to me in the original packaging. I was told I would have to pay £20 charge for cancellation so would not get the full refund, after arguing for days with the advisors I gave up and settled for the rest of my money being transfered as soon as back to my account, this was 3 weeks ago, I have called on several occasions and have had… Read Full Review

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★★☆☆☆

“Appalling Customer Service!”

Written on: 26/01/2017

I would not recommend buying from Kiddicare purely based on my own recent personal experience. I ordered 2 x Ferrari car seats (I have twins) and paid extra for the delivery to be made on a specific day so that I knew I would be at home to receive it. When the delivery arrived, only 1 seat had been sent. As there was no accompanying paperwork I had no idea what was happening with regards to the outstanding seat. I was not contacted by Kiddicare despite the fact that they had charged me in… Read Full Review

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★☆☆☆☆

“avoid!!”

Written on: 05/11/2016 by McDougallav260 (1 review written)

I ordered a breast pump first for my premature twins, turned up 3 days late, so i had to feed them formula milk, and now i ordered 4 feeding bottles (big mistake to trust them again), but now 3 days later, nothing!!! im still waiting, so im writing this review. So dont believe is next day delivery, is whenever they want! No customer service, apart from a email address… Read Full Review

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★☆☆☆☆

“Zero Stars - Damaged Products & Diabolical Customer...”

Written on: 08/06/2016 by Swhite1979 (1 review written)

Apologies in advance for the long narrative, but I feel passionately about this one and don’t want others to have the same awful experience…. Nursery furniture purchased to the value of £709 (Wardrobe, Cotbed, Changing Dresser). Upon assembly of the furniture, we discovered every item was damaged. I reported this to the Customer Services Desk on 16th March and it took 14 emails between myself and various reps and until 29th March for them to finally confirm the requested replacement parts… Read Full Review

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★☆☆☆☆

“Disgusting customer service ”

Written on: 10/05/2016 by 302Waugh (1 review written)

Bought this over a month ago, still not got it, emailed them asking where it is and they said they do not have it in stock, I had to contact them! They emailed me asking if I still wanted it I said yes then three days later I got an email saying they have taken my order off their system because they had not heard from me in three days... I then got an email saying they will have my order on the 10th May and I will get it that week... it's the 10th today and I sent them an email asking when it… Read Full Review

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★★☆☆☆

“Poor customer service. Unacceptable packaging and care ”

Written on: 14/03/2016 by Jenvtr (3 reviews written)

I recently purchased 3 items from kiddiecare, 2 maxi cosi car seats and an isofix base. After a few days wait I received 2 packages. The isofix base and the larger of the car seats. The car seat had be shipped in a cardboard box which was at least 2 inches too small and held shut with one piece of tape. Needless to say, in transit the piece of tape buckled as the car seat was sticking out of the box at either side, I'm surprised it even arrived. Anyways so I was looking for the invoice to see… Read Full Review

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★☆☆☆☆

“Appalling customer care”

Written on: 26/02/2016 by Francesphillips (1 review written)

We sent our pram back to kiddo acre because the break was broken and we were worried for our child's safety. We were not given a replacement whilst our was fixed. It has now been 7 months and we still don't have a working pram. It hasn't been returned to us even though we have continually asked for it back. We are due to have a second baby in a week and we still don't have our pram. In today's environment this standard of customer care is unacceptable… Read Full Review

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★☆☆☆☆

“After sale Experience is truly Dreadful”

Written on: 16/12/2015 by Han1212 (1 review written)

Conclusion First: Awful experience, bad customer service and no regard for customers once they get your money. These people are truly awful. Pay more and get good after-sale service elsewhere. I bought a pushchair from them which developed a fault within weeks. Sent it for repair. They could not repair it and did not have a replacement either, so issued a credit note to buy from them again. I bought another pushchair straight away from them. This time there were two accessories missing from… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 28/11/2015 by kenkneeb (4 reviews written)

All goes well when you want to order, however, if you get the wrong item there is no one prepared to help, had to pay an extra £4.99 to send something back that was not my fault… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 06/10/2015 by Sssssssssssssssss (1 review written)

DO NOT BUY FROM KIDDICARE!! I sent my quinny back to be repaired because the button had a fault, after a day I recived a message to say that it had been fixed and they will contact me to return the buggy to me! But this never happened. I spent a month chasing the buggy calling and emailing all they did was passed me onto someone else and promised call backs that never happened. In the end they admitted they had lost my buggy and gave me a voucher to spend online, but because of the length of… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 26/09/2015 by Santiago304 (1 review written)

ordered 2 children's Matresses on Tuesday for Wednesday didn't turn up. Now Saturday and no sign. No contact from them. Customer services have no idea where they are or if the are going to get here. I had a similar experience with Worldstors who own Kiddicare so avoid them as well. … Read Full Review

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★☆☆☆☆

“Absolutely useless”

Written on: 04/08/2015 by Sue515 (1 review written)

Ordered pram and car seat combo 4 weeks ago. Delivery stated 3-4 weeks Car seat arrives within 4 days 4 weeks later ring to check pram delivery "Oh it's out of stock and we aren't getting any more in" Can't refund you till we get car seat back USELESS UNHELPFUL … Read Full Review

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★★★★★

“Brilliant”

Written on: 13/07/2015 by Gemjam (1 review written)

I purchased a travel system late Tuesday night and it arrived lunch time on Thursday (woul have come Wednesday if we'd purchased half an hour earlier!!) when it arrived I was so impressed with the whole system, I attatched everything and doin out one of the wheels wasn't attatching properly, so got intouch with them Thursday evening, by Friday tey said they'd send a new wheel, and it's arrived today (Monday!) the customer service was fantastic, and so fast and efficient! I'm very impressed and… Read Full Review

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★☆☆☆☆

“Warning! - Will Not Refund Faulty Goods!”

Written on: 13/06/2015 by 442Daniels (1 review written)

I purchased a stroller to take on holiday which fell apart on its first outing. Requested a refund on several occasions as it was obviously faulty but still brand new. However my requests were completely ignored by 'customer service' & they returned the stroller back to me - despite having told them I'd already be had to purchase a replacement!! So stuck with an unwanted dangerous stroller!!:(… Read Full Review

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