Kiddicare Reviews - www.kiddicare.com

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Latest Reviews

“Absolutely useless”

Written on: 04/08/2015 by Sue515 (1 review written)

Ordered pram and car seat combo 4 weeks ago. Delivery stated 3-4 weeks Car seat arrives within 4 days 4 weeks later ring to check pram delivery "Oh it's out of stock and we aren't getting any more in" Can't refund you till we get car seat back USELESS UNHELPFUL … Read Full Review

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“Brilliant”

Written on: 13/07/2015 by Gemjam (1 review written)

I purchased a travel system late Tuesday night and it arrived lunch time on Thursday (woul have come Wednesday if we'd purchased half an hour earlier!!) when it arrived I was so impressed with the whole system, I attatched everything and doin out one of the wheels wasn't attatching properly, so got intouch with them Thursday evening, by Friday tey said they'd send a new wheel, and it's arrived today (Monday!) the customer service was fantastic, and so fast and efficient! I'm very impressed and… Read Full Review

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“Warning! - Will Not Refund Faulty Goods!”

Written on: 13/06/2015 by 442Daniels (1 review written)

I purchased a stroller to take on holiday which fell apart on its first outing. Requested a refund on several occasions as it was obviously faulty but still brand new. However my requests were completely ignored by 'customer service' & they returned the stroller back to me - despite having told them I'd already be had to purchase a replacement!! So stuck with an unwanted dangerous stroller!!:(… Read Full Review

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“Awefull”

Written on: 01/06/2015 by AaronM84 (1 review written)

My wife ordered 2 identical car seats from them. They arrived promptly but when I tried to fit them the wouldn't fit in either my car or my wife's. I even tried it in my mothers car with no joy. The isofix bar in the base of the seat does not retract far enough for the car seat to sit against the cars own bench seat, in my wife car the gap between the back of the child seat and the bench seat was over 2". When I contacted customer services they refused to help me and directed me to the website… Read Full Review

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“AWFUL CUSTOMER SERVICE - EVEN FROM MANAGERS!”

Written on: 21/05/2015 by LailaSherwood (1 review written)

Purchased a car seat in December 2014 which arrived on time. No problems with the order at all. In April 2015 we noticed our 2 year olds back had sores appearing and he wailed in the car that his back hurt. After a couple of days we realised it was the car seat causing it so contacted Kiddicare to return it. We had to package the car seat at our expense and wait in for a courier (if we missed the courier we were told we would be charged £25.00). I objected to doing this but Kiddicare said… Read Full Review

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“ they are terrible and use the worst delivery service”

Written on: 25/03/2015 by bazaall (2 reviews written)

If you order from these bloody hope you have someone a home... Hermes are the worst. There is not failed delivery service and the only method of trying to sort it out is web chat where some Indian said talk to kiddicare,...... after 3 attempts where they dont give a ffff they just return it... the slip left by the courier has no options. Its basically you have a strike of 3 and on 3 we return... Never ordering again from this terrible service… Read Full Review

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“Avoid unless you like terrible customer service”

Written on: 10/03/2015 by Angelinan251 (1 review written)

Having sent my all black UppaBaby GLuxe back to them when the break cable broke after less than a year they lost the buggy. No great apology or sorry having lost my buggy, instead they told me they would give me a bright pink replacement GLuxe or a refund minus wear & tear, ultimately leaving me out of pocket because they lost my buggy. I said I would take legal action & was basically told "go ahead". But before this could happen I have just received a call to say they have found me a black… Read Full Review

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“Awful experience”

Written on: 07/03/2015 by DelaneyDelaney200 (1 review written)

After ten months of having our pushchair it had three major problems. At first it seemed kiddicare were going to sort it out, they collected and returned the pushchair quickly, however they didn't fix the problems. They collected it again...its been two weeks since the second collection and we have heard nothing. They ignore all our emails and I now have severe back pain as a result of carrying my daughter everywhere in a sling. After reading their reviews seems to be a very common problem… Read Full Review

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“never buy from kiddicare!”

Written on: 16/02/2015 by jennyhenry (1 review written)

Dreadfull service!!!! I brought 500 pushchair from them it broke 8 months in to it they took it back for repair cane back with another problem told them I want a refund in between this I have been without a pushchair for 4 weeks with 2 kids which are both ill and daughter was due surgery. On phone every day to them lost 130 earnings as said they were collectin item didn't turn up this happened 3 times they don't care at all..sorry u lost earnings.... Sorry u haven't had a pushchair 4 wk… Read Full Review

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“poor customer care”

Written on: 15/12/2014 by Ashanti100 (1 review written)

Received dreadful aftercare following the purchase of a stroller.One month after raising the issue it is still not resolved. I found it hard to reach customer services on the phone and they took weeks to respond by email. Would not recommend the Nuna pepper stroller… Read Full Review

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“Worst company ever!”

Written on: 29/09/2014 by DamarionShea (1 review written)

First time I've ever written a review, I will never order on-line from here again. the staff are incompetent and convenient don't understand your email or don't read them. I've still not been price matched on my items. very unprofessional company. CEO is ignorant. phones don't get answered. had my order cancelled once, so re ordered only to get half my order! no communication from them at all. eventually got through to be told there were having two separate computer issues, how convenient… Read Full Review

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“Bare minimum care”

Written on: 30/08/2014 by Kims2nd (1 review written)

Poor- they act legally but that's about it I'd bought a 3in1 kiddicouture willz in the sale for £174.99, I had a £15off voucher so I paid £159.99 (reduced from £399.) I was so chuffed, but after 5 weeks it started to make a loud click and I noticed the right side of the chassis had started to collapse so I had to pull the handle up to correct it back to an upright position. I contacted kiddicare early august and was told as there was no replacement I could have a refund. I understand this… Read Full Review

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“Brilliant service, great prices!”

Written on: 28/08/2014 by taralondon (1 review written)

As a new parent, I've discovered this website and bought most of my kid's toys there. Not only they do brilliant discounts on lots of products, they also deliver the purchased goods next day or within couple days, whatever is convenient for you. Also, they keep you informed of your order status. Personally, I've made 3 big purchases and I'm very pleased with the goods and the service. Thank you, Kiddicare… Read Full Review

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“SUCH a good company!”

Written on: 17/07/2014

I was really surprised to see such a low rating for this company because I've found them SO good. I get next day delivery for free, I can track or change my order at every stage and they even text a time that they will deliver so there's no waiting in all day or risking missing your order. Everything I've bought from Kiddicare so far has been considerably cheaper than elsewhere too. I've just found them faultless so ignore the moaners who just moan for the sake of it, trust me this is a good… Read Full Review

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“Damaged product and they don't care”

Written on: 06/07/2014 by Mark79 (2 reviews written)

We were told a delivery time of 3-5 weeks. After 5 weeks and having not heard anything we contacted kiddicare. It was then delivered after 6 weeks. We have assembled the cot and wardrobe, but were so disappointed to see a clear mark on the outside of the wardrobe where the paint/seal is missing. This could not have been noticed until the product is built. Having invested in this furniture for our baby daughter, we needed it to be good quality and hoped it would last for a long time. Kiddicare… Read Full Review

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“Quick, easy and great”

Written on: 23/06/2014

I ordered online on friday afternoon and the items arrived this morning before i left for work. I am really happy with the service. The only things i'd recommend would be allowing a free pick up in store option. Thanks… Read Full Review

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“Worst customer service”

Written on: 30/05/2014 by rprj81 (2 reviews written)

I have now been waiting for over 16 weeks for furniture delivery. Customer service team are appalling - they either don't know what they are doing or just like to lie to the customer… Read Full Review

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“Worse experience I have Ever had with a company ”

Written on: 07/03/2014 by Chloema1 (1 review written)

Angry is a understatement kiddicare are a absolute joke they cancelled my order for stupid reasons without telling me waited all day with no show leaving me with no pram and money won't be back till Friday unreal complained to manager wich didn't get me anywhere basically told tough no helpful… Read Full Review

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“Problem resolved finally - HERE'S HOW”

Written on: 03/03/2014 by Luka29 (1 review written)

Wow, a bad experience all round. However I wanted to offer some hope to those who have suffered due to Kiddicare's problems.... You can email them with any problems you have with this company… Read Full Review

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“Never again”

Written on: 06/02/2014

I will never shop at Kiddicare again,nor would i recommend them to anybody else. I ordered spare wheels for my son's pushchair,it was meant to take 7 to 10 days for delivery.Instead after countless calls,emails and recorded delivered letters.It took six weeks,only because i decided in the end to contact the C.E.O of Kiddicare by email.He responded and i received my wheels the next day and a refund for my trouble.I just wish i'd contacted him in the first place. The customer service team are… Read Full Review

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Debbiedodo's Comment

Written on: 01/03/2014

how would you contact ceo of kiddicare as i also have a problem with them

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