Republic Reviews - www.republic.co.uk

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★★☆☆☆
2.2 / 5
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★☆☆☆☆

“Bad Services ....”

Written on: 21/03/2013

I place on order on 15/02 for next Day delivery,,,,I haven't receive it yet but you Take money from my account!!!what Shall I do???please advise ASAP… Read Full Review

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★☆☆☆☆

“THIEVING REPUBLIC”

Written on: 19/02/2013

For many years I have been shopping at Republic for all of my family. At Christmas I purchased £200.00 worth of vouchers for my student daughters. Now that they have gone into administration they are worthless. I find it unbelievable that shops can take your money for these things and not return either the cash or give you goods to there value. The shop assistant in Aberdeen did advise me to contact the Customer Services line, but low & behold no answer. The government needs to put a stop… Read Full Review

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★☆☆☆☆

“Read this if they owe you money”

Written on: 19/02/2013 by katy1980 (1 review written)

Republic really are the lowest of the low. Over the years I've spend thousands with them. Recently, few weeks ago, I placed an order of £250 (which I've received) and last week an order of £105 (not received). They marked my £105 order as "dispatched" and even provided a tracking number - but never actually shipped the goods. They do this so that they can charge your card - knowing FULL WELL you will not receive the goods. As for my earlier £250 order (which I did receive) I have a couple… Read Full Review

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★☆☆☆☆

“Gift Voucher”

Written on: 15/02/2013 by jordanlunn (1 review written)

Im writing as a very antagonised client to ask about my unused gift voucher that I received at Christmas. I think that it is absolutely ridiculous that you will not allow customers to spend their recently bought gift vouchers. You haven't give your customers enough notice to spend them,it's disgraceful. I am extremely upset with your poor customer service. Im sure you have many exasperated customers to deal with,but £50 is a extensive amount of money to just lose to you. Therefore, I would… Read Full Review

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★☆☆☆☆

“Administration, will I get my order?”

Written on: 15/02/2013

I ordered a item yesterday from republic before I knew it had gone into administration. The goods have not been delivered but the money taken from my account. I have no tracking reference or confirmation e-mail. What should I do now? I cannot find an e-mail address for customer service online, if anybody has one could they please post it… Read Full Review

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Ls28's Comment

Written on: 17/02/2013

this is the email they have said to contact republicinadmin@uk.ey.com
but they are yet to reply...

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Ls28's Comment

Written on: 17/02/2013

try calling your local store - i called mine and they said it will definitely be delivered - but the process is just slower than usual because there are less people etc. i'm going to wait hope you find yours!

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★☆☆☆☆

“Useless customer service”

Written on: 29/01/2013 by Alic66 (1 review written)

Ordered a jumper on 18th jan & never received it. Have emailed customer service numerous times & eventually got a reply saying it was delivered on 23rd jan by courier and left as authorised! I never authorised anything to be left. Eventually phoned customer services who suggested I check if it had been left with a neighbour which I had already advised them in an email that I had done this. Now saying they will have to speak to the courier firm & ask them to investigate. They will not refund my… Read Full Review

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★☆☆☆☆

“Useless, don't respond to emails”

Written on: 17/01/2013

Ordered a jacket 7 days ago, have been given an invalid tracking number emailed 3 times & they haven't got the decency to reply! Would not use this company again nor recommend them to friends… Read Full Review

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★☆☆☆☆

“rubbish web site.”

Written on: 26/12/2012

Today i was trying to buy a few items from thew republic sale, i added about 5 to my basket and was just about to check out and pay when it crashed. I then though oh it will only last a few minutes...no it has lasted all day. Then when it finally did start working again none of my items were in my basket and i had to search around AGAIN for them. When i did finally find them they weren't in my size. What a load of utter rubbish!! Because of their stupid, rubbish website i have now wasted my… Read Full Review

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★☆☆☆☆

“Charged over £110 for delivery that still hasnt arrived.”

Written on: 16/12/2012 by Hazzarr (1 review written)

The clothing itself is great, customer service, delivery and management is awful. Over a week and a half ago ordered £120 worth of stuff to the next day delivery, Republic claimed it was dispatched 7 days ago but still hasn't arrived, they won't reply to emails and will completely blank you. … Read Full Review

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★☆☆☆☆

“Next Day Promised, end of next day still in warehouse....”

Written on: 04/12/2012 by phillip_craswell (4 reviews written)

How amazed was I when looking last minute for a gift for my partner to find that republic.co.uk offer free next day deliver if order is placed before 5pm and over £60. Too good to be true, well it turns out it is...... 17:30 on the day of delivery and after having spent all day at home waiting I finally decide to call them. "Sorry Sir your order is still in the warehouse due to a backlog of orders and will be with yo tomorrow", the only issue being no one is here to collect for the next 2… Read Full Review

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★☆☆☆☆

“Disgusted ”

Written on: 13/08/2012

The girl claiming to be a manager talking to another staff about non working things while myself and son stand there asking for amounts of help… Read Full Review

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★☆☆☆☆

“How do I cancel an order?”

Written on: 04/08/2012 by Crissalexa (1 review written)

How can I cancel a order on the republic uk clothing site when the order hasn't dispatched yet. I just ordered two of the same pieces of clothing due to the site crashing as I was checking out… Read Full Review

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★☆☆☆☆

“appauling custoer services toards teenagers !!”

Written on: 06/07/2012

i baught a dress for my daughter,it wasnt to her taste so i sent it back she had not even tried the dress on only to be told by the snotty sales assistant at the white rose store that it had fake tan inside the dress so couldnt be returned,my daughter is allergic to parrabin which is found in most cosmetics and clearly the store had sold the dress n this condition to begin with,i got on the fone and got nothing but back chat of some slip of a girl,i said please look at what my daughter is… Read Full Review

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★☆☆☆☆

“Customer service nightmare”

Written on: 30/04/2012

After their rubbish website let me down and ended up charging me for something through paypal that I never received, I began nagging the customer service department. Firstly, on their website it clearly states that they will reply to emails within 48 hours - good joke mate. Try a week and a half - and even then they don't attempt to answer your query properly. I then went through their customer service department by phone (by the way, call this number: 01133900900, as it is their… Read Full Review

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★☆☆☆☆

“customer service”

Written on: 13/04/2012 by zeeshan675 (1 review written)

I recently went to this shop and thought it was a good size and had lots of nice clothes at good prices but one thing that lets it down badly is the customer service and the over all staff aswell. I bought some jeans which were faulty so i tried to return them and the manager and staff was not very polite at all. I would go to this shop again but the Staff i think were racist and the two fat bitc3s that work there one blonde and one brunette and the bald ba5tard aswell were very racist. Worst… Read Full Review

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★☆☆☆☆

“Display Material”

Written on: 06/03/2012 by Parahanny (1 review written)

Falkirk Window display backdrop,right of entrance,GIRL WEARING GARMENT with cross; wording "JESUS SAVES__ I SPEND" with SKULL on same garment. This is a disgrace to my SAVIOUR, Jesus Christ. Links HIM to satanism. The Christian faith is tolerant---- watch your sales wallow in the RED. P.M.D… Read Full Review

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★☆☆☆☆

“I would never buy from this company again. The...”

Written on: 10/12/2010

I would never buy from this company again. The customer services team don't care at all and just want to get you off the phone. I placed an order on monday, I found out yesterday my order still hasn't been shipped, I asked when will my order be despatched and they couldn't tell me. It's now Friday and I've still not had an email saying my order has been shipped. I asked can I cancel my order but it has to be despatched first, even though it's still in there warehouse! I've never heard something… Read Full Review

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★☆☆☆☆

“purchased a pair of jeans on 27th sept returned on oct...”

Written on: 20/11/2010

purchased a pair of jeans on 27th sept returned on oct 1st its is now nov 20th still no refund rang 5 times was told i would get the refund in 5 working days each time i rang and on the last occasion the staff were brutally rude espically lauren. this is now a matter with my bank helping me get my money.
do not order from this company is my best advice… Read Full Review

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★☆☆☆☆

“Ordered three items online and on check out it gave...”

Written on: 16/11/2010

Ordered three items online and on check out it gave the option to leave a mobile number to get text when delivery was due. Great I thought...
Next morning text duly arrived stating delivery slot 12pm to 3pm. I waited until 3.30 ..no delivery..did school run then came home and card through door....rang couriers(Home Delivey Network) and explained. They said not time slots are given other then 7am to 7pm. In the end agreed on 10am to 3pm and 4pm to 7pm the next day. Then day of delivery another… Read Full Review

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★☆☆☆☆

“I am severly disappointed with the service I received,...”

Written on: 02/11/2010

I am severly disappointed with the service I received, I order a number of items from the website, and used a £5 voucher that you recived when spent over £40. Firstly the goods arrived, minus a cardigan then 2 days later a email followed saying out of stock, and I would be refunded. However, they added on a delievry charge even though I purposely spent enough to get free delivery. Then they had the cheek to take of a percentage of the £5 voucher even though the items I recived came to over £40… Read Full Review

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