Written on: 21/03/2013
I placed an order of £40 at the Republic website before I knew it went into administration, its been more than a week and I fear my delivery will not arrive. I've asked in-store what to do and the workers told me to phone customer services. What should I do? (read more)
Written on: 19/02/2013
For many years I have been shopping at Republic for all of my family. At Christmas I purchased £200.00 worth of vouchers for my student daughters. Now that they have gone into administration they are worthless. I find it unbelievable that shops can take your money for these things and not return either the cash or give you goods to there value. The shop assistant in Aberdeen did advise me to contact the Customer Services line, but low & behold no answer. The government needs to put a... (read more)
Written on: 19/02/2013 by katy1980 (1 review written)
Republic really are the lowest of the low. Over the years I've spend thousands with them. Recently, few weeks ago, I placed an order of £250 (which I've received) and last week an order of £105 (not received). They marked my £105 order as "dispatched" and even provided a tracking number - but never actually shipped the goods. They do this so that they can charge your card - knowing FULL WELL you will not receive the goods. As for my earlier £250 order (which I did receive) I have a... (read more)
Written on: 15/02/2013 by jordanlunn (1 review written)
Im writing as a very antagonised client to ask about my unused gift voucher that I received at Christmas. I think that it is absolutely ridiculous that you will not allow customers to spend their recently bought gift vouchers. You haven't give your customers enough notice to spend them,it's disgraceful. I am extremely upset with your poor customer service. Im sure you have many exasperated customers to deal with,but £50 is a extensive amount of money to just lose to you. Therefore, I would... (read more)
Written on: 15/02/2013
I ordered a item yesterday from republic before I knew it had gone into administration. The goods have not been delivered but the money taken from my account. I have no tracking reference or confirmation e-mail. What should I do now? I cannot find an e-mail address for customer service online, if anybody has one could they please post it. (read more)
Written on: 13/02/2013 by kimbaines (1 review written)
I ordered a dress yesterday from republic before I knew it had gone into administration, I went to track my order but the website is now down. It was also for next day delivery (should be here now) and it isnt. Will I receive my item? What do I do? (read more)
Written on: 29/01/2013 by Alic66 (1 review written)
Ordered a jumper on 18th jan & never received it. Have emailed customer service numerous times & eventually got a reply saying it was delivered on 23rd jan by courier and left as authorised! I never authorised anything to be left. Eventually phoned customer services who suggested I check if it had been left with a neighbour which I had already advised them in an email that I had done this. Now saying they will have to speak to the courier firm & ask them to investigate. They will not refund... (read more)
Written on: 26/12/2012
Today i was trying to buy a few items from thew republic sale, i added about 5 to my basket and was just about to check out and pay when it crashed. I then though oh it will only last a few minutes...no it has lasted all day. Then when it finally did start working again none of my items were in my basket and i had to search around AGAIN for them. When i did finally find them they weren't in my size. What a load of utter rubbish!! Because of their stupid, rubbish website i have now wasted my... (read more)
Written on: 16/12/2012 by Hazzarr
The clothing itself is great, customer service, delivery and management is awful. Over a week and a half ago ordered £120 worth of stuff to the next day delivery, Republic claimed it was dispatched 7 days ago but still hasn't arrived, they won't reply to emails and will completely blank you. (read more)
Written on: 04/12/2012 by phillip_craswell (4 reviews written)
How amazed was I when looking last minute for a gift for my partner to find that republic.co.uk offer free next day deliver if order is placed before 5pm and over £60. Too good to be true, well it turns out it is...... 17:30 on the day of delivery and after having spent all day at home waiting I finally decide to call them. "Sorry Sir your order is still in the warehouse due to a backlog of orders and will be with yo tomorrow", the only issue being no one is here to collect for the next 2... (read more)
Written on: 06/07/2012
i baught a dress for my daughter,it wasnt to her taste so i sent it back she had not even tried the dress on only to be told by the snotty sales assistant at the white rose store that it had fake tan inside the dress so couldnt be returned,my daughter is allergic to parrabin which is found in most cosmetics and clearly the store had sold the dress n this condition to begin with,i got on the fone and got nothing but back chat of some slip of a girl,i said please look at what my daughter is... (read more)
Written on: 18/05/2012 by 4tech
On 5th of May I have bought a perfect, very comfortable pair of jeans. The brand is White Label with straight legs. Jeans are very suitable to your body and very comfortable. I think that prize was accurate for this kind of product- 20 pounds. Plus I could get a student discount (10% off) using my Student card. I am a fan of this brand- looking at the style, quality and my comfort I can definitely recommend this store to people in my age 18-25 for sure and to many others who wants... (read more)
Written on: 04/05/2012 by missstay
When buying clothes in Republic (Stoke-on-Trent) on Tuesday 02 May 2012 I was not allowed to use my NUS Student Discount card when buying clothes on the offer '2 for £30.' I find that this is unfair because it is a shop that allows Student Discounts. This has not happened in any other shops when using my NUS card on offers and I feel like this is bad customer service, also as a student I feel I am being made to pay the same amount as other customers who do not have the benefit of Student... (read more)
Written on: 30/04/2012
After their rubbish website let me down and ended up charging me for something through paypal that I never received, I began nagging the customer service department. Firstly, on their website it clearly states that they will reply to emails within 48 hours - good joke mate. Try a week and a half - and even then they don't attempt to answer your query properly. I then went through their customer service department by phone (by the way, call this number: 01133900900, as it is their... (read more)
Written on: 13/04/2012 by zeeshan675
I recently went to this shop and thought it was a good size and had lots of nice clothes at good prices but one thing that lets it down badly is the customer service and the over all staff aswell. I bought some jeans which were faulty so i tried to return them and the manager and staff was not very polite at all. I would go to this shop again but the Staff i think were racist and the two fat bitc3s that work there one blonde and one brunette and the bald ba5tard aswell were very racist.... (read more)
Written on: 06/03/2012 by Parahanny
Falkirk Window display backdrop,right of entrance,GIRL WEARING GARMENT with cross; wording "JESUS SAVES__ I SPEND" with SKULL on same garment. This is a disgrace to my SAVIOUR, Jesus Christ. Links HIM to satanism. The Christian faith is tolerant---- watch your sales wallow in the RED. P.M.D (read more)
Written on: 30/06/2011
Realy great outfit but disappointed that it now on sale at £15.00 it will make me think twice in future about buying so near to sale time! My own fault realy nothing wrong with the outfit or the store. (read more)
Written on: 10/04/2011
I think the jeans that I have bought have really good quality and they cost not that much... but if they would be cheaper I would be even more happy.
The jeans aren't really heavy like some other ones. They have few pockets which I can put my things in like: phone, money ect. I really like them and I will recommend them to my friends. Next time when I will need to have some new jeans, tops ect. I will come to republic and buy some from you. :))
thank you (read more)
Written on: 09/04/2011
a really good brand,i like that n recmond to my friends because of high quality. (read more)
Written on: 05/04/2011 by Ryles23 (11 reviews written)
I am very torn on my thoughts of Republic. I have never had a problem with anything I have been sent, in the sense that everything fits. I don't often shop at Republic but now and again I find an absolute gem and they are always received in a timely manner.
However I ordered some clothing and the Crafted jeans I received - Size 10, usual - were too small, my nearest store is some 40 miles away so it seems sensible to send them back by post. I feel absolutely furious (as I do with all... (read more)
Written on: 27/02/2011
I Have Been Buying So Many Things From Republic.. i likes the way it has got trendz n all style. most of the clothes i am buying from Republic. it has so many diffrent style and good quality.
Customer services always very good. i had few problems with clothes regarding to size and they changed me the size i wanted. they are so welcoming in all way .
well i have got so many designer clothes from republic and its my favorite shop to buy n e thing. (read more)
Written on: 26/02/2011 by sheza1 (1 review written)
I actually went into the store to purchase some items upon which I received very good customer service from operator 890073.
Also the item that I bought I recommend this item as the colour navy blue goes with everything. The style and cut is fashionable for you to wear different items with this, ie jeans, pegleg trousers and chino jeans/trousers.
This item is very highly recommended.
Written on: 23/02/2011 by Amber Wild (1 review written)
I loved all the clothes that was selling but some of the stuff wasn't in my size. I think the clothes were reasonable prices but other's were a bit pricey for me. I thought the customer service was very quick and easy going. I would definatly recommend this shop to a friend bescause they love this kind of thing. Also there wasn't a massive queue for the fitting rooms. I loved the style of the clothes. But I didn't really know much about the shop so maybe you need some way of getting round to... (read more)
Written on: 22/02/2011
thats comftibul,nice,beautiful,and looks stalish (read more)
Written on: 10/12/2010
I would never buy from this company again. The customer services team don't care at all and just want to get you off the phone. I placed an order on monday, I found out yesterday my order still hasn't been shipped, I asked when will my order be despatched and they couldn't tell me. It's now Friday and I've still not had an email saying my order has been shipped. I asked can I cancel my order but it has to be despatched first, even though it's still in there warehouse! I've never heard... (read more)
Written on: 20/11/2010
purchased a pair of jeans on 27th sept returned on oct 1st its is now nov 20th still no refund rang 5 times was told i would get the refund in 5 working days each time i rang and on the last occasion the staff were brutally rude espically lauren. this is now a matter with my bank helping me get my money.
do not order from this company is my best advice. (read more)
Written on: 16/11/2010
Ordered three items online and on check out it gave the option to leave a mobile number to get text when delivery was due. Great I thought...
Next morning text duly arrived stating delivery slot 12pm to 3pm. I waited until 3.30 ..no delivery..did school run then came home and card through door....rang couriers(Home Delivey Network) and explained. They said not time slots are given other then 7am to 7pm. In the end agreed on 10am to 3pm and 4pm to 7pm the next day. Then day of delivery... (read more)
Written on: 02/11/2010
Although I do not shop in the Republic stores I found that the level of service they provided online and the value for money that you get from Republic is good. The're own branded items are just as good as the more popular designer goods. Because of this I would recommend them to anyone. The only reason why I gave 4/5 for customer service is that I've not had to use them yet. (read more)
Written on: 02/11/2010
I am severly disappointed with the service I received, I order a number of items from the website, and used a £5 voucher that you recived when spent over £40. Firstly the goods arrived, minus a cardigan then 2 days later a email followed saying out of stock, and I would be refunded. However, they added on a delievry charge even though I purposely spent enough to get free delivery. Then they had the cheek to take of a percentage of the £5 voucher even though the items I recived came to over... (read more)
Written on: 28/08/2010
I ordered a playsuit from the republic website and payed for next day delivery which is around 5 pounds extra. The delivery did not turn up after a week so I emailed and they said they were sorry blah blah blah... and that it is on its way out to me. A few days later I receive an email saying it has been cancelled as all the size 8's are out of stock. I look on the website and they have taken down the size 8 order option.. ok good fair enough. So I go ahead and order a size 10. Also paid... (read more)
Written on: 24/08/2010
I ordered a dress on Friday from the website and paid extra for next day delivery. The dress has still not arrived and it is now Wednesday. I have still not received an email with the tracking number which indicates it has been shipped. In all fairness they have refunded the delivery cost. Customer service is quick to answer emails. Will not be buying from them again. (read more)
Written on: 20/08/2010
I have not purchased an item via this retailers website therefore cannot comment on the delivery, etc. However, I would like to write a review about the standard of customer service within the Birmingham Bullring Republic store. The customer service was appalling, I was left to wait with one other person in front of me.
The store was not vastly packed, the sales assistant at the till gave a look as if to say what are you here for? - despite myself being of the target market which this... (read more)
Written on: 09/03/2010
ordered goods before christmas, took weeks to arrive, quality of goods not up to what was expected at all, sent half of goods back at the same time as other parcles to various online clothes suppliers, all arrived apart from the Republic parcel - according to them, they advised nothing they could do and I should have insured parcel. Not happy, would advise not to use them. (read more)
Written on: 26/02/2010
Ordered items via next day delivery. 2 days later I had heard nothing. I called to complain and was told their systems had crashed and my order was still not on the way. I then received an email to tell me that 2 items were sold out.
I called and spoke to a manager but got nowhere then I asked to speak to her manager who apologised and offered a full refund which seemed like the best option.
Overall I was very unhappy with the service I received.
Had I known the service would be... (read more)
Written on: 24/02/2010 by TurboTurbo1900 (1 review written)
My wife bought a 'Firetrap' Jacket for £150 from the shop. She has only worn the jacket maybe 6 times over the past four months and the buttons are loose and the lining under the arms is falling apart.
We went into the shop with her receipt and asked for a refund due to the sales of goods act 1979. They refused. They said that they had to send it to their head office to look at. We received a telephone call saying that they still would not give my wife a refund as apparently this is... (read more)
Written on: 06/02/2010
I feel the need to add my thoughts about this delivery service as I have only placed 2 orders and whilst the items that I ordered for myself arrived fine the polo shirts i ordered for my husband arrived tightly rolled into balls tied up and just thrown into the bag without being indiviually wrapped.
The shirts are extemly creased and look as if they are a year old!
Not impressed at all!! (read more)
Written on: 20/12/2009
Horrible customer service. Horrible delivery company. I will see about the finance dept when I ask for a full refund. Not much hope anyway. I am prepared to spend some of my leisure time chasing them to get the refund. However, I am ready to do it so. Of course this is the last time I buy from them or I step in one of their shops. They are not interested in doing things properly. Rubbish company!!! (read more)
Written on: 27/11/2009
Ordered a dress worth around £30 over a week ago,looks a lovely dress, was very excited about getting it. Paid the extra for next day delivery,all sorted. Needed it for an event this coming Sunday. ordered it late at night on Wednesday so id not expect delivery any later than Friday or Monday,fair enough.
It is now the following Friday and i haven't received it, HIGHLY disappointed!
Now have the extra expense of buying ANOTHER new dress from a different company because they are incabable of... (read more)
Written on: 19/02/2008
I bought some G-star clothes from the Republic site, and I was really pleased!!! This was round about Christmas time as well, so I thought - Ooh, it's going to be hassle! But it wasn't.
I ordered one hoodie and one t-shirt, and they came very quickly by Parcelforce, and they also gave you regular updated emails telling you about the staus of your parcel and everything there is too really know.
And they also gave you a tracking numer, which you could use when you visited the Parcelforce... (read more)
Written on: 10/06/2007 by xxrobxx
I buy lots of clothes in the Republic shop and its good that I can now do this on line. (read more)
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