Soak&Sleep Reviews - www.soakandsleep.com

★★★★★
4.8 / 5
4902
96.7% of users recommend this
  • Value For Money

Summary

Note from Review Centre:  Soak&Sleep was previously known as Duvet and Pillow Warehouse.
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Latest Reviews

“Excellent bed linen”

Written on: 02/08/2015 by Thomas187 (1 review written)

"So pleased with everything I have bought. Little details make all the difference; larger pillow cases, nice big/deep fold over at the bottom of the quilt cover. The hungarian down quilt is indeed like marshmallow as other people have said. I LOVE IT!"… Read Full Review

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“Great products and service”

Written on: 01/08/2015 by AnjiHrk (1 review written)

Came here on recommendation of John Ryan by design beds. Bought a topper for the bed I use when visiting parents. What a relief - first time I have slept through on their horrid over firm mattress. Also bought silk pillow cases - lovely quality and looking forward to using them. Info about delivery all very good and prompt. Very nice delivery driver too… Read Full Review

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“Great products and service”

Written on: 01/08/2015 by AnjiW (1 review written)

Came here on recommendation of John Ryan by design beds. Bought a topper for the bed I use when visiting parents. What a relief - first time I have slept through on their horrid over firm mattress. Also bought silk pillow cases - lovely quality and looking forward to using them. Info about delivery all very good and prompt. Very nice delivery driver too… Read Full Review

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“Happy customer”

Written on: 31/07/2015 by 202Daly (1 review written)

Wonderful products and delivered the next day, thank you… Read Full Review

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“Like sleeping on a cloud”

Written on: 30/07/2015 by RochPat (1 review written)

My partner stumbled upon this website via google. We have been looking for a mattress topper to go on our memory foam mattress as it is a little too hard and we were having shoulder problems. After searching many high street shops and looking at their over priced toppers we were over the moon to see such thickness of the toppers and at a reasonable price. We then saw that there was a 15% off special that day so we just HAD to make an order. The mattress topper arrived 2 days later, perfectly… Read Full Review

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“Great Service”

Written on: 29/07/2015 by Sinclair393 (1 review written)

Very good service with a web site that is easy to use! I shall be using this company again!… Read Full Review

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“Wonderful as usual”

Written on: 29/07/2015 by Zaniyah215 (1 review written)

Wonderful as usual . Quick and easy to purchase and we have only used one part of the duvet so far, but it was great."… Read Full Review

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“Really snuggly duvet!”

Written on: 28/07/2015

"I ordered a Luxury Microfibre Double Duvet 4.5 tog for the double bed in our guest bedroom. The duvet is better than I had hoped. It is, as my grandson would say, really snuggly! I shall have no hesitation in ordering from Soak & Sleep again."… Read Full Review

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“Ecstatic!”

Written on: 27/07/2015 by Bedaholic (1 review written)

I have to say I am thrilled with my first order from Soak&Sleep! I have been searching for a quilted cotton bedspread for ages and couldn't find one I liked or wanted to pay top dollar for. Here was my answer- a lovely, beautifully quilted grey cotton bedcover that looks gorgeous on my new bed. Great customer service and super quick delivery. I shall be back!! Love your sense of humour too! … Read Full Review

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“Perfect”

Written on: 25/07/2015

I ordered the summer duvet with silk. Absolute heaven. Great customer service and fantastic product. Thank you… Read Full Review

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“Excellent value great quality.”

Written on: 22/07/2015 by ShilohGauthier (1 review written)

Saw the promo in the telegraph and decided to take a gamble on two new duvets for the kids. They arrived well packaged and are lovely quality for the money. Will be investing in another duvet for my bed. Will be back and will recommend you… Read Full Review

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“Thinking of using them for the first time? Think again...”

Written on: 20/07/2015 by 286Richards (1 review written)

Firstly the products are OK. John Lewis is better pound for pound I would say. They just don't match up to the hype. Deliveries - 5 days - why? Missing items with no reason / part orders / who knows they tell you nothing in the box. Customer service the British Rail way. If you can't do better than this you won't last long with such high customer feedback. Can't believe it's genuine quite frankly… Read Full Review

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Soakandsleepcs's Comment

Written on: 22/07/2015

Hello there,

As per our private correspondence I am very sorry your order was delivered in two parts.
Your order was sent in two parcels, however they should be delivered together. It seems a mistake was made in the couriers warehouse and the parcels were split up.
I am sorry for the inconvenience this has caused.

Your order was placed on a 3-5 working day delivery, both the parcels were delivered in this time frame.

Kind regards,

Rebecca

Head of Customer Happiness

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“French Linen Bedding”

Written on: 20/07/2015 by Braelyn112 (1 review written)

Gorgeously soft and tactile your linen bedding gives me very comfortable nights sleeps AND fantastic value for money. Excellent service from your company. What more can I say. So glad I found you online… Read Full Review

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“Unuseable Hungarian Goose Down Pillows”

Written on: 14/07/2015 by Essexriparian (1 review written)

They look marvellous but are completely impractical. I have quality housewife and Oxford Egyptian cotton percale pillow cases and it is almost impossible to fit these into them and completely impossible with a pillow protector. They are incredibly hard anyway but, when constrained by a pillow case, have no ability to be compressed and would be impossible to sleep on. Having tried, and failed, to install one of the pair, I have repacked and returned them, unused, for a refund. I note that the… Read Full Review

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Soakandsleepcs's Response to Essexriparian's Review

Written on: 15/07/2015

Hello there,

I am sorry you were not happy with the pillows.

If you have returned them, a refund will be issued with in 10 working days of you making the return.

We appreciate you may need to remove the item from the packaging in order to decide if you wish to keep it. As long as the item is unused and is returned with it's original packaging it will be accepted.

I am sorry for any confusion caused in reference to the filling, as you have mentioned the website does state it is a chamber pillow and contains feather and down.

If we wish to discuss an alternative pillow that would be more suitable for you, please send an email addressed to myself in to the customer info email address and I will be more than happy to help.

Kind regards,

Rebecca

Head of Customer Happiness

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Essexriparian's reply to Soakandsleepcs's Comment

Written on: 16/07/2015

Hi,
Thank you for your prompt response and promise of a refund.
I have already purchased alternative pilloows.
I must add that I bought an Hungarian double duvet, at the same time, and that I am very pleased with that.
Kind regards

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“excellent mattress topper and service”

Written on: 08/07/2015

cant recommend this company enough the mattress topper is so comfy its just like having a new mattress don't want to get out of bed ! service and delivery was excellent will definitely use this company again also will recommend to family and friends… Read Full Review

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“Ultimate microfibre topper”

Written on: 01/07/2015 by njKent5 (1 review written)

Very happy with this topper,lovely and soft good nights sleep at last. Recommended to my daughter who is also over the moon with her purchase… Read Full Review

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“Topper and Pillows”

Written on: 24/06/2015 by bdMorales197 (1 review written)

I have just purchased a Duck dual chamber topper and it is wonderful. I was really impressed with this product and with the service my order was delivered really quickly. Great service, would definately recommend to my friends… Read Full Review

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“Cool summer duvet”

Written on: 24/06/2015 by AtticusPatterson (1 review written)

We have ordered a number of bedding products in the past and have always be pleased with both quality of product and customer service. We ordered a summer duvet recently which arrived it was a great item and also reflected the Sumer sale price which we had been unaware of as we had ordered close to the start of the sale. Thank you to customer services for their great service which makes having a lovely light and perfectly weighted summer duvet, even better… Read Full Review

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“First class”

Written on: 22/06/2015 by 181Lewis (1 review written)

Love the pillows , top quality… Read Full Review

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“Top Topper! ”

Written on: 21/06/2015 by Schmidt148 (1 review written)

The mattress topper was just what I wanted to replace the old 'mattress' on my sofa bed; it even came in its own, sturdy zip-up bag - which will be put to good, alternative use. Service was excellent - the delivery arrived within a few days of the order being placed - the product is excellent value for money and I am absolutely delighted with it… Read Full Review

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