Soak&Sleep Reviews - www.soakandsleep.com

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  • Value For Money

Summary

Note from Review Centre:  Soak&Sleep was previously known as Duvet and Pillow Warehouse.
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Latest Reviews

“Ultimate microfibre topper”

Written on: 01/07/2015 by njKent5 (1 review written)

Very happy with this topper,lovely and soft good nights sleep at last. Recommended to my daughter who is also over the moon with her purchase… Read Full Review

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“Topper and Pillows”

Written on: 24/06/2015 by bdMorales197 (1 review written)

I have just purchased a Duck dual chamber topper and it is wonderful. I was really impressed with this product and with the service my order was delivered really quickly. Great service, would definately recommend to my friends… Read Full Review

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“Cool summer duvet”

Written on: 24/06/2015 by AtticusPatterson (1 review written)

We have ordered a number of bedding products in the past and have always be pleased with both quality of product and customer service. We ordered a summer duvet recently which arrived it was a great item and also reflected the Sumer sale price which we had been unaware of as we had ordered close to the start of the sale. Thank you to customer services for their great service which makes having a lovely light and perfectly weighted summer duvet, even better… Read Full Review

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“First class”

Written on: 22/06/2015 by 181Lewis (1 review written)

Love the pillows , top quality… Read Full Review

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“Top Topper! ”

Written on: 21/06/2015 by Schmidt148 (1 review written)

The mattress topper was just what I wanted to replace the old 'mattress' on my sofa bed; it even came in its own, sturdy zip-up bag - which will be put to good, alternative use. Service was excellent - the delivery arrived within a few days of the order being placed - the product is excellent value for money and I am absolutely delighted with it… Read Full Review

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“Just perfect!”

Written on: 19/06/2015 by molocottage (3 reviews written)

Excellent buy; never heard of your company before, but thrilled with my duvet which arrived so quickly. Will certainly visit your website the next time I want to buy another duvet or related items… Read Full Review

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“Discount misleading advert poor service!”

Written on: 17/06/2015 by Stephens215 (1 review written)

Forced to give 1 star where really I wanted to give zero. When this was D&PW I was very impressed and purchased many items on numerous occassions now wishing to replace some items I browsed the website to purchase high quality down duvet, topper,pillows and nightwear. Having selected all items to a final cost of over £500 I applied the discount code of Fresh 20 which was first accepted. As I tried to pay for the items,1 by 1 the items showed up as out of stock even pillows!! No matter which… Read Full Review

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Rebecca1502's Comment

Written on: 17/06/2015

Hello there,

I am sorry to hear this, this does not sound correct at all, as we do have lots of feather and down pillows in stock and the code is still valid.
It sounds like there may have been a technical issue, I am very sorry about this!
Can you please pop an email over to our customer service email, addressed to myself, so we can discuss this further and get these issues resolved.

I look forward to hearing from you.

Kind regards,

Rebecca

Head of Customer Happiness

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Shugs7258's Comment

Written on: 18/06/2015

As requested I sent an email to Head of Customer Happiness! but to no avail as discount had ended by the time I had finished work to reply to Head of Customer Service. I received an email asking me to give an order over the phone so they can work out the best deal for my pillows! Completely missing the fact that I was trying to purchase a large number of items using their 20% discount.
Instead of sending me an email asking me to waste more time looking at their website to find my items then phoning in my order for them to workout the best deal for pillows surely it would be better PR to send me an email with a valid code so I could purchase all the items which the website claimed were out of stock. Still no stars for service!

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“Superb service and products”

Written on: 16/06/2015 by genorm (3 reviews written)

I am so glad I found such a professional company. The pillows I chose are soft and stylish. The communication from them was so informative at every stage. Delivery could not be faster. I will definitely be back to shop here again… Read Full Review

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“Good Quality and Prompt Service”

Written on: 15/06/2015 by ellie1958 (1 review written)

I Ordered a topper and a duvet. I received a text message to inform me when it would be delivered and it was on time. The products are good quality and at a competitive price. I will definitely order from Soak and Sleep again as the topper and duvet are exactly as advertised… Read Full Review

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“Great products and service”

Written on: 09/06/2015

Really happy with 3 duvets bought. The microfibre one was lovely, soft and warm. Much better than I expected. Goose down even better, and excellent prices! Thanks… Read Full Review

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“Excellent service, great product”

Written on: 07/06/2015 by ipWhitaker191 (1 review written)

I ordered the extra deep matress protector. It fits beautifully and is a lbit thicker than most protectors so adds an extra layer of comfort. Seems very well made. I will be trying the extra deep fitted sheets next… Read Full Review

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“Worth every penny ”

Written on: 07/06/2015 by McCormack4 (1 review written)

Recently bought 2 double and 1 super king 4.5 tog luxury soft as down duvets. Good quality and have made sleeping even more of a joy!… Read Full Review

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“A bit expensive”

Written on: 07/06/2015 by Thorpekk453 (1 review written)

I think it's a bit for what you offer. Mattress is good but not great. Delivery men refused to move the mattress upstairs and they left it on the ground floor… Read Full Review

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Rebecca1502's Comment

Written on: 08/06/2015

Hello there,

Thank you for your feedback.

I am sorry to hear this,please pop an email over to our customer service department, addressed to myself so I can look in to this for you.

Kind regards,

Rebecca

Head of Customer Happiness

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“Good quality duvet and reasonable price”

Written on: 05/06/2015 by KaleyMcDowell463 (1 review written)

I dont usually write review due to my laziness! I saw this site on a forum and decided to give it a try with all the good reviews! I got the all season duvet (4.5 togs+ 9 togs) The price is so much cheaper than anywhere else and the duvets are truly high quality! it really made my day when I receive the package! … Read Full Review

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“Excellent quality”

Written on: 03/06/2015 by qfChase441 (1 review written)

Purchased quilt covers and sheets, excellent quality, and good price. This is the second purchase I have made and the delivery is also good… Read Full Review

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“Luxury cotton mattress protector”

Written on: 24/05/2015 by MicaelaKeller (1 review written)

Excellent quality and value for money. These have a really thick cotton construction and a nice deep skirt for a snug fit. They have washed well and feel like they will last a long time. Makes a refreshing change from the usual department store average quality item… Read Full Review

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“Wonderful luxury at a great price”

Written on: 23/05/2015 by Se501 (1 review written)

Just bought a microfibres topper and it is really soft and thick,have already recommended this item to my daughter.Delivery was quick and no problems,would thoroughly recommend… Read Full Review

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“Mattress topper is fantastic, delivery is awful”

Written on: 22/05/2015 by ToddHoover17 (1 review written)

I ordered the mattress topper on the 12th May in the late afternoon. I missed the cutoff for next day delivery but I bought the next day delivery ensuring that it would be delivered on the 14th. It didn't show up, they checked and it got lost at the depot so had to be re-ordered. Didn't receive until the 19th, a week later. The customer service girls were lovely and helpful but was disappointed that the order was lost and that it took so long. As for the topper, it is excellent. Soft and plush… Read Full Review

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Rebecca1502's Comment

Written on: 27/05/2015

Hello there,

Thank you for your review, I'm glad to hear you are happy with the product!
I am sorry to hear you had issues with the delivery!
Please pop me an email in to the customer service email for the attention of myself so I can look in to this for you.

Many thanks,


Head of the Customer Happiness Team

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“Mattress topper”

Written on: 21/05/2015 by Lowemarie (1 review written)

Love the website seems informative but friendly. Ordered a fibre filled mattress topper which arrived after 3 days . Delivery was so good I knew to the hour when the item would arrive , and it did . The topper itself if really well made and very comfortable . I had. bought it to soften up a hard mattress as I gave joint issues and it has really made a difference.. I wished I'd discovered this company sooner and will definitely buy from it again… Read Full Review

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“Very happy”

Written on: 20/05/2015 by Sveta32 (5 reviews written)

I ordered slippers and an all season down and feather duvet from Soak and Sleep and the order arrived very quickly. The duvet is simply superb. Really well packaged and great quality. I wasn't thrilled with the slippers (they were great but the sole was too soft for me) and sent them back and got no fuss quick refund. I could not be happier with the quality of products and customer service… Read Full Review

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