Duvet and Pillow Warehouse www.duvetandpillowwarehouse.co.uk Reviews

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What a find! I have just taken delivery of my Hungarian quilt and bed linen which was delivered in a day from placing the order. Was contacted by a helpful person who questioned if my bedlinen was incorrect. I had ordered a king size duvet with superking size bedding.

Well done for great service and wonderful product. Will pass your details to friends and family.

Marion Littleworth

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My first order with DAPW was dealt with excellently- great service when I called to amend the order, and a speedy delivery. This prompted me to place another order, of a higher value.

Unfortunately this order hasn't gone so well. Placed on 23rd October, I am still yet to receive it. When I emailed to chase it I got a response within 24hrs- as I had come to expect, advising that one of the products I had ordered was currently out of stock and was due 2nd November- it would have been nice if they ...

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I am giving 2 stars because the order arrived quickly and was well packaged. I ordered two memory foam "standard" pillows for the special price of £12 each.The company claimed these pillows were originally £88 each. This is where I take issue! The pillows were VERY small and flattened to wafer thin size when you put your head on them. There is simply no way these pillows would have sold for anything like £88 each, but they may indeed be worth about £12 each. Thus, they c ...

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I placed an order for several items over 2 months ago, and although I have received 2 of them - some pillows which moult feathers every day and a mattress protector which is fine, there are still 2 sheets and a super king size duvet outstanding. I keep being told they are expecting a delivery to their warehouse on the 28th of the month (August, September and October have now passed!)but I have still not received my goods. It is very frustrating to have to wait this long, and although I have se ...

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l have just read the review about the awful smell, l have just e.mailed the company about my duvet with the same pungent smell. it is absolutely awful. lam so annoyed and so unhappy about it. because now l have the problem of sending the thing back which l am not looking forward to.

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I have ordered a king size and a single all seasons duvets in duck feather and down on Thursday afternoon. On Friday the order was confirmed and I received the goods on Monday (yesterday). Initially I was uncertain having read a few negative reviews but I 'took the risk'. The duvets appear as described, the buttons match and no bad smells so far. I am very pleased with my purchase, I will certainly use the company again and I strongly recommend it to others based on my experience so far.

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I always find it strange to read the negative reviews for Duvet and Pillow Warehouse. I have placed five orders with them over the last year and have nothing but praise for the company and the quality of the goods. Would recommend to all.

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Almost 3 months, 2 deliveries later and numerous phone calls (all answered quickly) and still not got the correct duvet. Had ordered All Season Luxury microfibre duvet but came with no way of attaching them together. Apparently wrong items sent, but many, many weeks, many many calls and another delivery later (wrong again) we still don't have it and have now been promised a full refund (whether I get it from the reviews on this site I don't know).

Do not use Duvet and Pillow Warehouse, they are ...

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I was charged for my order of over 100 euros and they said my order was dispatched. However i never received it and when i tried to follow up via numerous emails and phone calls i got absolutely useless customer support - very polite, but useless. If you want to purchase items in the hope that you just might receive them then definitely use this store! I am still awaiting a response from the Duvet and Pillow Warehouse on my order - over a month after being charged.

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I wish I'd read the Duvet and Pillow Warehouse reviews here first!! I ordered an all seasons goose feather duvet and two memory foam pillows. Payment went through, confirmation emails sent, delivery the next day...all good so far! First disappointment was the size of the memory foam pillows - about half the size of a pillow!! So it was as good as useless really. Nevermind, I told myself the pillows would be good for sleepovers for the kids with their sleeping bags. Next disappointment - BI ...

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Avoid duvet and pillow warehouse at all costs. How I wish I had read some of these reviews before I placed an order. I ordered a mattress topper which arrived quickly but was damaged. Sent photos as evidence but DPW wouldn't give a discount and said I had to return the product. Still waiting for parcel to be collected after 2 failed attempts. I've been told lies on the phone and had my emails ignored. Invoice didn't add up either. Ignore the apparent disounts on offer - this company appea ...

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Worst company I have ever dealt with. Placed an odrer in June- finally got the incorrect order TWICE on the 17th July.... My credit card was charged twice £280 in all, basically stolen from my credit card by www.duvetandpillowwarehouse.co.uk. It is now the 16th Septemebr and this order has still not been collected or the money refunded, despite daily phone calls with the customer services department. I am being told that 'head office' are now dealing with my query although no body in the c ...

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I ordered from Duvet and Pillow Warehouse on thursday order delivered tuesday cant get better service than that
goose down quits 4.5 tog and 9.00 tog excellent quality, button together no probs no smell very pleased will order again

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Avoid Duvet & Pillow Warehouse at all costs! I recently purchased some pillows from them that smelled of mould. Returning the pillows proved very difficult, as D&PW took weeks to dispatch a courier. Worse yet, after returning the pillows, I have yet to receive replacements despite frequent emails to D&PW customer service.

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I returned 4 faulty items total value of £230 to Duvet&Pillow Warehouse 2 months ago and still haven't received my money back. They were Hungarian Goose Down Duvet and Pillows loosing down and feathers every day for 1.5 years. The return and refund were agreed to but never processed. The DPW customer service is polite, but not authorised to do refunds. They never call back, they refuse to give their head office details and now they don't even respond to my emails.

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There was a delay on 1 item (some pillow protectors) that I ordered from duvet and pillow warehouse but after a brief phone call they changed my order, cancelled the delayed items and the next day everything else arrived.
I am very impressed, not only with the speedy response but ALL the items (especially the Hungarian luxury quilt) arrived in excellent condition and were of a very high standard.

With regard to the delayed items if I had paid more attention when ordering I would have seen that ...

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We ordered two duvets four months ago from the Duvet and Pillow Warehous, at the time we were told some items were out of stock so we asked for them to ship the items that were in stock. Having confirmed receipt of this request they then ignored it. After two months and numerous queeries we were told to expect delivery in 15 days - our order was being given priority! Two months later (sixteen weeks after the order was placed) they were pleased to anounce that the order was on it's way! As we wer ...

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We ordered 2 Ultimate Hungarian down pillows and a double silk fitted sheet - arrived in 2 days - order and tracking number confirmed - excellent service.
Well packed - just nothing to fault - I was concerned after reading some of these reviews but can only restate we were very pleased with both the Duvet and Pillow Warehouse service and quality of the products.

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Have placed order with Duvet and Pillow Warehouse via my google checkout account about a week ago, they claim they have no record of the order, but my card has been charged.
The said they will investgate, but didnt return my call as promised, they refuse to give their head office number who they say deal with all the orders.
They answer the phone each time but basically these people are just message takers and are of no help at all. I gave a order for £200.00 but i think i should have chec ...

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Sort of positive. Ordered an all season quilt from duvet and pillow warehouse and got a 9.0 tog and 4.5 tog quilt sent when promised, but they don't join together. Called customer services who confirmed wrong items sent and have arranged for collection. Advised new date as out of stock again.

In total I've spoken to this company on the phone 3 times - stock check at first (out of stock but advised dates), chase up to ensure I would get the delivery on time (I did) and then this return.

All 3 t ...