Soak&Sleep Reviews - www.soakandsleep.com

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  • Value For Money

Summary

Note from Review Centre:  Soak&Sleep was previously known as Duvet and Pillow Warehouse.
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Latest Reviews

“Mattress topper is fantastic, delivery is awful”

Written on: 22/05/2015 by ToddHoover17 (1 review written)

I ordered the mattress topper on the 12th May in the late afternoon. I missed the cutoff for next day delivery but I bought the next day delivery ensuring that it would be delivered on the 14th. It didn't show up, they checked and it got lost at the depot so had to be re-ordered. Didn't receive until the 19th, a week later. The customer service girls were lovely and helpful but was disappointed that the order was lost and that it took so long. As for the topper, it is excellent. Soft and plush… Read Full Review

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“Mattress topper”

Written on: 21/05/2015 by Lowemarie (1 review written)

Love the website seems informative but friendly. Ordered a fibre filled mattress topper which arrived after 3 days . Delivery was so good I knew to the hour when the item would arrive , and it did . The topper itself if really well made and very comfortable . I had. bought it to soften up a hard mattress as I gave joint issues and it has really made a difference.. I wished I'd discovered this company sooner and will definitely buy from it again… Read Full Review

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“Very happy”

Written on: 20/05/2015 by Sveta32 (5 reviews written)

I ordered slippers and an all season down and feather duvet from Soak and Sleep and the order arrived very quickly. The duvet is simply superb. Really well packaged and great quality. I wasn't thrilled with the slippers (they were great but the sole was too soft for me) and sent them back and got no fuss quick refund. I could not be happier with the quality of products and customer service… Read Full Review

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“Fantastic ”

Written on: 19/05/2015 by BRIAN02 (3 reviews written)

I ordered two double luxury mattress toppers and they far outweigh my expectations. I shopped in my local department store before purchasing these and similar toppers there were £150 each and I paid less than that for two. They are fantastic and the customer service is amazing. Was advised of the delivery date (very quick) and then got a text advising that I had a 1hour time slot I.e. 9.30 to 10.30, brilliant. Will definitely use again without a doubt.t… Read Full Review

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“Very pleased”

Written on: 19/05/2015 by PetraEvans (1 review written)

I have been looking for deep sided 100% cotton fitted bottom sheets for a while. So glad I found this site. The sheets arrived within 5 days and fit my king sized bed a dream. No more waking up in the morning with the sheet half way down the bed where they have come off the corners, or using ties to keep the sheet in place. Very good quality sheets. Lovely and cool to lie on. However, I would recommend washing these sheets before first use. My husband complained that he was uncomfortable the… Read Full Review

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“Best thing I've ever bought....”

Written on: 18/05/2015 by PrincessHarris-Alt (1 review written)

This is the best thing I've ever bought! We bought the topper for our caravan as we have to make the bed up every night and I find it uncomfortable. When it arrived, which was super fast delivery, we couldn't wait to try it so we put it straight on our bed....WOW!!! It was like sleeping on a cloud. We are now buying one for our bed, which I'm going to buy a feather one. I will let you know how that goes later. I would recommend Soak & Sleep to anyone who will listen, fabulous quality, super… Read Full Review

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“Great”

Written on: 16/05/2015 by MarissaRice (1 review written)

Fantastic delivery service. Bought this for our motorhome to put on top of the bed made from the seats - used last night and it was great. Would defo recommend topper and website to friends and family… Read Full Review

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“Too hard!”

Written on: 13/05/2015 by Positivelysean (1 review written)

Bought 2 Hungarian Down pillows that arrived very promptly and looked fabulous quality, with a plump look and nicely piped edging. Unfortunately the pleasure stopped there. The pillows are a little too large and really stretch the pillow case to the extent that they look fit to burst. When my wife and I attempted to sleep on them we agreed it may be a difficult night's sleep ahead. And it was. We gave it 3 nights of poor sleep and reverted back to our old ones! The £90ish pair of pillows have… Read Full Review

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Rebecca1502's Response to Positivelysean's Review

Written on: 18/05/2015

Hello there,

I am sorry to hear you are not getting on with the pillows.

Please pop an email in to our customer service department addressed to myself, so we can discuss this further.

I look forward to hearing from you.

Rebecca

Head of the Customer Happiness Team

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“Amazing quality and quick service for my new B & B”

Written on: 06/05/2015 by veronicajanemackinnon (1 review written)

I have purchased a load of items from duvets to pillows with all the linen for my new B & B. It is wonderful quality (i bought the 200 quality) and I am thrilled to bits and have already recommended it to lots of people… Read Full Review

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“excellent service”

Written on: 02/05/2015 by Dunlapld264 (1 review written)

I ordered the 4.5 tog cotton duvet at lunchtime on Wednesday and received it on Thursday afternoon. Brilliant. The duvet is really well made, beautifully quilted. It drapes well and is not at all stiff. Very comfortable to sleep under and warm but not sweaty. I was kept well informed of my orders whereabouts and also about some out of stock items ordered. I would definitely recommend this company… Read Full Review

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“Great service”

Written on: 23/04/2015 by Randybobo (1 review written)

Was please with my quilt and it came so fast so good product and all round service… Read Full Review

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“Great value!”

Written on: 23/04/2015 by PedroAdair (1 review written)

Very happy with my purchase. I was impressed with the choice, quality and value of the products across the board. Highly recommend and will shop here again… Read Full Review

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“Great value!”

Written on: 22/04/2015 by PedroAdair (1 review written)

Very happy with my purchase. I was impressed with the choice, quality and value of the products across the board. Highly recommend and will shop here again… Read Full Review

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“Fabulous Wool Duvet”

Written on: 17/04/2015 by dgMcClanahan326 (1 review written)

Wonderful wool duvet from Soak and Sleep. Great price, great quality. Prompt delivery. I would highly recommend. Thanks again. Soak and Sleep… Read Full Review

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“Order still not received after 13 days and...”

Written on: 15/04/2015 by RylieLamb234 (1 review written)

Ordered two premium range pillows from Soak and Sleep on 2nd of April, and only just received one today. God knows where the other one still is. After emailing and getting no response, I called directly two days ago to be told that my order would be on its way. When I asked as to why I hadn't received a response to my email more than a week ago, I was gobsmacked to hear that they still had a backlog from Easter weekend and that they're answering them in order. Someone should teach their… Read Full Review

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Rebecca1502's Comment

Written on: 17/04/2015

Hello there,

I am so sorry for the issues you have encountered with your order.

Please pop an email in to our customer service department, so I can take a look in to this for you.

I look forward to hearing from you.

Kind regards,

Rebecca

Customer Happiness Team Leader

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“pure down heaven”

Written on: 12/04/2015 by dindals (1 review written)

I'd been looking for new pillows for a while and happened to read a newspaper article reviewing them , the winner was soak and sleep Hungarian down so I read about the company online and ordered ,whilst they cost more than the run of the mill pillows they are pure heaven and worth every penny and more !… Read Full Review

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“Fantastic products and service”

Written on: 11/04/2015 by ran54 (1 review written)

I was so pleased with my purchase (duck feather and down pillows) that I repeated the order within days. The product is exactly as described; well even better in my opinion and the delivery service was excellent. You must use this company - they deserve the business !!! … Read Full Review

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“Great quality, great service”

Written on: 08/04/2015 by ellenandronov (1 review written)

I am really pleased with the linen bedding I purchased. I love linen but was reluctant as I have some linen pillowcases which are impossible to iron and are quite scratchy on the skin. The 100% Pure French Linen from Soak & Sleep are completely different. they are quite easy to iron and extremely soft and comfortable. The service provided was great as well. I was able to get a swatch of the fabric so I could put it through the wash and try it out, and was able to make sure the colour was… Read Full Review

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“Top quality bedding”

Written on: 08/04/2015 by saMiranda295 (1 review written)

This was our second purchase from S&S, a hollowfibre duvet to replace one which altered size and shape after only a few washes. Bought during a recent sale, the price was in line with many department stores. The panel stitching gives us hope that this duvet will last and wash well. … Read Full Review

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“Whats not to like!!!”

Written on: 07/04/2015 by Hortonbb116 (1 review written)

Great choice, competitive prices (particularly for pure French Linen) and good service - whats not to like!!!… Read Full Review

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