Moneygram Money Transfer Reviews

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★☆☆☆☆
1.3 / 5
161
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Latest Reviews

★☆☆☆☆

“WORST COMPANY EVER”

Written on: 28/12/2015 by qoSullivan114 (1 review written)

They don't even deserve one star. WORST COMPANY EVER! They let a fraudulent person take funds without a reference number. Talked to customer service and didn't help resolve the issue at all. Worst customer service ever and unsecure company. WARNING don't use them ever to send money… Read Full Review

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★☆☆☆☆

“Moneygram Stole Christmas ”

Written on: 23/12/2015 by UnhappyMoneygram (1 review written)

Sent four transactions to Africa on Dec 19. Only one went through. Called Moneygram and was passed from person to person without the problem being solved. Moneygram then said problem was with their system and can only be solved on Jan 06 2016. Therefore three families relaying on that money will no have no food thanks to Moneygram. AM USING WESTERN UNION FROM NOW ON.!!!! Moneygram is a disgraceful and unsympathetic company… Read Full Review

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★☆☆☆☆

“They are horrible”

Written on: 13/12/2015 by Carrgn1972 (1 review written)

They ask more questions than the Department of Defense just to send money, after over 15 questions they tell you "your identity could not be verified" WHAT? And they do not tell you what question you got wrong...they are stupid, will NEVER try to use their services again… Read Full Review

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★☆☆☆☆

“Thugs and idiots”

Written on: 29/11/2015 by tombinga (1 review written)

Never did like Moneygram but their rates were cheaper, I got what I paid for. First, you must always deal with some one over the phone, unless you use internet -- but the limits there are hassles and deterrents. Sent recent transfer overseas, the recipient went to pick it up. Even though his name matched and he had the reference number and amount -- Moneygram's agent accused him of cheating, detained him under security guards most of the day, took his identification documents. Reason -- I… Read Full Review

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★☆☆☆☆

“WORST EXPERIENCE EVER”

Written on: 22/11/2015 by AngryMom86 (1 review written)

These people are ridiculous, not only did they hold my money (a large amount) for 3 days denying a refund but the Money Gram agents ( 5 of the 8 that I spoke with) were extremely rude, I was even told to shut up and listen at one point. Me and my children were forced to sleep in a car, stranded in a city where it is 20 degrees outside for 2 days while waiting for our money. No empathy, horrible customer service, very unorganized. I give them -7 stars… Read Full Review

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★☆☆☆☆

“Transfer of funds”

Written on: 01/11/2015 by DaniaCarson (1 review written)

This is my second time using this service and both times I have had issues. I don't usually write reviews but this service is horrible. I do not recommend using this service if you have an alternative option your best bet is to use another service. HORRIBLE… Read Full Review

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★☆☆☆☆

“SLOW TRANSFER- NOT TRUE TO THEIR STATEMENT 24 hours...”

Written on: 29/10/2015 by concernedconsumer2015 (1 review written)

I transfered money to my mother in the Philippines and on the agent's store it has a note there "transfer will be received within 24hours". I transfered the money since Saturday, 24 October but until now its already 29th October the money is still not credited on my mother's bank account. This is very disappointing especially that my family need the money immediately for a very urgent purpose. Not just for shopping or leisure. I called the customer service 2 times already and both of them… Read Full Review

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★☆☆☆☆

“Awful online service”

Written on: 22/09/2015 by cxMoran210 (1 review written)

Declined my transaction even though I provided all the information they needed. DO NOT WASTE TIME. Calling customer service is also NO HELP… Read Full Review

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★☆☆☆☆

“Worst customer service. I will never do business”

Written on: 24/08/2015 by Patterson218 (1 review written)

I talked to one of the customer service he is very rude to me. He asked me if the money that I sent to my family is for gumbling. I told him no but he always me 10 time that makes me mad. Don't ever do business with this company because they are very slow and worst customer service ever… Read Full Review

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★☆☆☆☆

“10 min transfer didn't happen after 2 HOURS!!!!!!”

Written on: 16/08/2015 by Natashai182 (1 review written)

I tried ONE time to do a 10 minute "emergency" money transfer to a friend in a nearby state. After two hours, the transfer was still not approved, and I cancelled the transaction. I would not recommend this service to anyone who is in a hurry. It was very frustrating!!!… Read Full Review

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★☆☆☆☆

“Complete and utter USELESS system!!!”

Written on: 05/08/2015 by Whalen50 (1 review written)

Today was my 5th and final use of MoneyGram. They have been getting progressively slower and slower in processing a transfer. Today, as I write, it has taken almost FIVE HOURS and it STILL hasn't gone through!! One time I complained to them via their 'Contact us' nonsense that the transfer had taken over 2 hours to process and I was promised (automatically) a reply within 48 hrs! I am still waiting! I will NEVER use MoneyGram again… Read Full Review

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★☆☆☆☆

“Do NOT use Money Gram's online system to transfer money!”

Written on: 03/08/2015

The online system is unreliable, it does not always work. It locks you out of your account in the middle of your transaction and you have start all over again. Sometimes they then double debit your transaction from your bank account and you have to deal with your bank to get that reversed. Other times they just lock you out of your account and you can not get a reason why that is, from the customer service people, all they do is sound like a broken record and keep on telling you to go and use a… Read Full Review

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★☆☆☆☆

“Do not use MONEYGRAM to send money! ”

Written on: 28/07/2015 by Magdalenan374 (1 review written)

This is the worst company to deal with. I tried to send cash to my son, 3,000 miles away and the customer service agent that i spoke with promised that it would take 10 minutes to one hour to receive the money. it took over 4! and the service agents barely spoke english, they were unable to help in anyway and by the time my son got the funds over 4 hours transpired. He had an health emergency and we needed help fast. this company is unable to provide fast service and they couldn't care… Read Full Review

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★☆☆☆☆

“Absolute waste of time and money”

Written on: 23/07/2015 by 246Silva (1 review written)

You do not get your money in minutes. Firstly, you will travel far and wide to find an agent to collect cash (whereas Western Union have way more agent locations); second, you pay a fortune in fees (compared to Western Union who were less than half the amount) and all for utterly terrible customer service. The emailed confirmation I got was somewhat misleading and I ended up duplicating payments. Got second payment reversed okay but when I went to collect cash, the other reference number i had… Read Full Review

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★☆☆☆☆

“I'll Never Use Money Gram Again If I Have Any Other Option”

Written on: 02/07/2015 by JacquelynCassidy131 (1 review written)

I just had my first ~ and hopefully last ~ experience with Money Gram. I called three or four of the 7 locations near my home and most said they didn't have the funds available to handle my Money Gram transaction. One of the places I called told me they could do the transaction, but when I got there, they had "communications problems" with the Money Gram computer system. Not only that, but the system couldn't be reset because the manager on duty didn't know the store's PIN number for the… Read Full Review

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★☆☆☆☆

“Money gram stupid fees . allowed illegal cashing”

Written on: 22/06/2015 by Ulvgurl (1 review written)

I mailed a payment of $127 to my health insurance, but they never received the money order. To see who cashed the check I had to pay $20 for them to send me a copy of it and if I wanted to report it stolen an additional $35 !!!! That is ridiculous so for a$127 money it would cost $55 dollars plus if you don't send the correct stuff you lose your money and the case is closed that is very stupid. … Read Full Review

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★☆☆☆☆

“3 attempts, 2 calls. ”

Written on: 16/06/2015 by Meadgv372 (1 review written)

After entering all kind of highly confidential information, I receive an email message that my transaction is declined. I call the number, and I am being asked questions about my past private and financial life which is being pulled from "public records". The representative assured me that there would not be ANY problems at all re-entering my transaction. Well. Not so. Another phone call. This time, after having entered my birth date and drivers license number four times again, my previously… Read Full Review

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★☆☆☆☆

“Worst transfer ever !!!”

Written on: 25/05/2015 by rtennant1 (1 review written)

I send money all over the world to family and friends and this was the first time using them and have to say they are the worst as I have xoom and western union and the money is available in just a minute only used them as my son was at one of Walmart's centers and to send 100.00 dollars was 12.00 and I have sent as much as 2000.00 to the Philippines and Russia and its 4.99 for that amount my first and last time as it took over an hour for a lousy 100.00… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 08/04/2015 by valuemoney (1 review written)

I sent money to Bangladesh to my nephew who was paying his MBA tuition fee. The Money gram agent said the receiver will get it in half hour at the most. Now it is more than 10 hours they couldn't collect the money. Spoke to the customer service they said the money is available now. The poor guy couldnt pay his fee on time now he has to pay and additional late fee. I wont be using Money Gram ever… Read Full Review

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★☆☆☆☆

“They won't pay out! Neither do they care!”

Written on: 26/02/2015 by Guthrietv271 (1 review written)

I always use Western Union to send past 6 years to my partner in Ukraine, WU wasn't working so used for first time this lot. Only sent £70, 4 offices there in Ukraine wouldn't pay out. MONEYGRAM logged as 'suspicious' I sent passport no as requested & still wouldn't pay out. Rang customer services today asked me how long I'd known my partner? when I last saw her? age/dob? where we went last time I saw her? then when asked why not together in same country? I went berserk. Rude, couldn't care… Read Full Review

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