Moneygram Money Transfer Reviews

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★☆☆☆☆
1.3 / 5
8% of users recommend this
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  • Value For Money

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Moneygram Money Transfer

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Latest Reviews

★☆☆☆☆

“POOR Personal and On-line Service ”

Written on: 20/01/2015 by rschlu02 (1 review written)

I went on-line to create an account and it told me to contact customer service when I got to the very end. After contacting customer service she told me I was not using my personal information which was 100% not correct. This place is a joke. I requested to speak to a manager and she said there was no management. I told her I would provide my personal information for her and she said they would not create the account. Wow... I went to Western Union on-line and had my money sent in 7-minutes… Read Full Review

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★☆☆☆☆

“Money-gram is fraud.”

Written on: 26/12/2014

I have tried to send money to my nephew in Japan for a week. Today, they had me read four security questions and agree with them. They were all addresses none of which were mine. I was blocked from the site! Huh? They now tell me I have to prove who I am with "full disclosure." What the hell? I have lived in the same place for over 40 years! I spoke to a woman who said I was not who I said I am. You have to be kidding me. She was shocked when I told her I had sent a cool of everything she wrote… Read Full Review

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★☆☆☆☆

“Money lost and worst customer service ever - disgraceful”

Written on: 26/12/2014 by mpsmith100 (1 review written)

This is the worst service I've ever received. Sent money to my sister online, couldn't add all the numbers of the account. Phoned Moneygram and got confirmation that the numbers were correct. My sister did not receive the money even though they say it has been deposited (but they have no clue in who's account). I've spent over 1 hour on the phone talking to the most obnoxius, ignorant and incompetent customer service ever. Three people hang up on me. I've never experience a such low level of… Read Full Review

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★☆☆☆☆

“Atrocious Service - Breach Of Contract?”

Written on: 23/12/2014

On the evening of December 16th 2014 and the morning of December 17th 2014 I placed a total of SIXTEEN Transactions with MONEYGRAM ONLINE using my VISA Credit Card as a funding source for fourteen transactions and my HSBC Debit Card for two transactions. These payments were all bi-annual commissions for clients in The Bahamas and I have sent through MONEYGRAM for this purpose before, with some minor problems. One of the HSBC transactions was rejected by my Bank as part of their standard… Read Full Review

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★☆☆☆☆

“Poor customer service and dont protect from fraud”

Written on: 26/11/2014 by Vargas315 (1 review written)

Poor service. The staff barely speak English and cannot help with any fraud complaints. I also suspect they don't fully comply with transaction monitoring laws from their limited ability to track transactions… Read Full Review

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★☆☆☆☆

“Absolutely Useless Don't Waste Your Time”

Written on: 12/11/2014 by bubblegum9999 (1 review written)

A supplier requested MoneyGram for payment, so I obliged. My choice was $10 for 3 day delivery or $25 for delivery of the payment in 10 minutes. I choose the $25 fee since I needed the product ASAP. After waiting just over 1 hour the payment still was not processed. I decided to call customer service to see if there was an issue; after my third try I was finally able to speak with someone. I explained my issue and they went to investigate. After a few minutes of waiting I was told my payment was… Read Full Review

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★☆☆☆☆

“Absolutely useless”

Written on: 06/11/2014 by Bateman1990 (1 review written)

I saved myself a trip to the Post Office and created an account online. I received an email MoneyGram requesting for additional information. I rang them up and the next thing I know I was being asked loads of personal questions, for what? sending £180. Result, the transfer was not approved. I am deleting the account and will use a different service provider for future transaction. This service is useless and terrible to the highest order. No thanks, please… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 28/10/2014

The worst experience ever. after waiting for a long time to speak with them they hang up on me twice and the way they talk is very rude. I will never use money gram anymore, Western Union is much much better… Read Full Review

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★☆☆☆☆

“where's the service? ”

Written on: 26/10/2014

I just used money gram services and the last time I called 3 times to accomplish my transaction getting someone who spoke worse English and had a more severe accent i was absolutely ready to adjust your customer representatives accent when he asked if there was anything else I needed help with and I asked him to stay on the line until I had my cash he laughed and told me to have a nice evening then promptly hung up on me just once I would have liked to been able to reach through that phone and… Read Full Review

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★☆☆☆☆

“Don't do it!!!!!!!”

Written on: 08/10/2014 by Amira59 (1 review written)

I was wondering why it was sooooo much cheaper than Western Union...now i know why! I had to go to 8..yes 8 different postal locations. Why you ask? Because my money transfer from the U.S. was 500.00 American and that was too high of an amount for the first 7 locations. Then ended up with a money order after a full day of trying at various locations. Ridiculous waste of time...do yourself a favour and pay the extra couple of bucks and go to Western Union. Never ever again. Our postal service… Read Full Review

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★☆☆☆☆

“HORRIBLE”

Written on: 27/09/2014 by 351Smith (1 review written)

The customer service I received was absolutely horrible. There was a problem with my money order and I called the customer service hotline, and the woman was just horrible. She didn't help me at all, and did not answer any of my questions. She was very very rude and I will never use this service again… Read Full Review

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★☆☆☆☆

“worst customer service”

Written on: 19/09/2014 by MoazzamHussain (1 review written)

i had to call the customer service to cancel a lost cheque which I received through money gram franchise. i had to call 18 times and every time i call they transfer my call to their "RIGHT DEPARTMENT" which is like 7 or 8 times. nobody knows how to solve your problem. people with worst accents, pathetic service with idiot running the company. i hope people read the reviews here to make their choice. Never ever use Money Gram. if you use it anyhow. never call their customer service because you… Read Full Review

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★☆☆☆☆

“Very poor services ”

Written on: 17/09/2014 by Deathplyr (1 review written)

In london I am trying to recieve £1300 pounds I have been to couple of branches some of them in post office I can't fckng take out my money some branches don't do more than 500 some don't accept my driving license fakin bulsht on top of that there employees are rude too… Read Full Review

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★☆☆☆☆

“Money Transfer-Rude employees, delay in funds to relatives”

Written on: 08/09/2014 by KhloeLevesque450 (1 review written)

MoneyGram online sucks. It is expensive and their employees are rude. I requested an online money transfer to relatives in need. Because I was in a remote location I could not go to Walmart or other local transfer stations (like western union). MoneyGram allowed me to complete the form, provided and authorization number and even the status of your transaction is processing. Next morning I woke up to find email asking me to call the service for additional information to complete transaction. I… Read Full Review

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★☆☆☆☆

“IF SOMEONE STEALS IT”

Written on: 02/09/2014 by carls3030 (1 review written)

Moneygram give you nothing but BS, it cost 15.00 dollars to see who cashed it and what they used or prof and takes 30 days 25.00 if you want a pdf in 3 days. It's all left up to you no support from them… Read Full Review

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★☆☆☆☆

“Tesco's Moneygram service”

Written on: 24/08/2014 by JordenSloan84 (1 review written)

If you wish to send money by Moneygram avoid using Tesco. They have introduced this service in some of their stores but have not trained their staff or set up their computer properly to provide the service. You will be frustrated in some stores if you try to use it. To arrange a simple transaction I had to keep going back several times because I was told the person who knows how to do it was not available or that they haven't been trained. All sorts of excuses because the management have not… Read Full Review

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★☆☆☆☆

“HORRIBLE!!”

Written on: 05/08/2014 by Jaxonc475 (1 review written)

Horrible service, horrible web site. Never will use this or recommend to anyone EVER… Read Full Review

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★☆☆☆☆

“Bad customer Support ”

Written on: 04/08/2014 by Diegoe48 (1 review written)

I Make My Account to money gram i call 3 times to customer service and after finally my account create And Its working 1 day so i send money $1000 from my bank Account and next day they cancel my transaction and my account i call customer service they say they don't know why they cancel account everything all right and i wanna send money right away i cant send it because of this issue so i don't like any more money gram anymore sending money… Read Full Review

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★☆☆☆☆

“finland,swan”

Written on: 04/07/2014 by vbgg (1 review written)

terrible!!! terrible!!! finland agent (swan)never again… Read Full Review

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★☆☆☆☆

“Warning! Moneygram Lists False Locations on their Website”

Written on: 19/06/2014 by pcalonje (1 review written)

I decided to use Moneygram because I used the "find a location feature" and the site list many Dollar Generals in the area where I needed to sent money to someone. Since Dollar General is the closest location to the individual I was transfering money to, I decided to use Moneygram even though Moneygram was more expensive than its competitor. My friend walked all the way to Dollar General and Dollar General does not handle Moneygram transactions. I called Moneygram and told them that I paid… Read Full Review

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