Moneygram Money Transfer Reviews

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★☆☆☆☆
1.3 / 5
153
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Latest Reviews

★☆☆☆☆

“Worst customer service. I will never do business”

Written on: 24/08/2015 by Patterson218 (1 review written)

I talked to one of the customer service he is very rude to me. He asked me if the money that I sent to my family is for gumbling. I told him no but he always me 10 time that makes me mad. Don't ever do business with this company because they are very slow and worst customer service ever… Read Full Review

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★☆☆☆☆

“10 min transfer didn't happen after 2 HOURS!!!!!!”

Written on: 16/08/2015 by Natashai182 (1 review written)

I tried ONE time to do a 10 minute "emergency" money transfer to a friend in a nearby state. After two hours, the transfer was still not approved, and I cancelled the transaction. I would not recommend this service to anyone who is in a hurry. It was very frustrating!!!… Read Full Review

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★☆☆☆☆

“Complete and utter USELESS system!!!”

Written on: 05/08/2015 by Whalen50 (1 review written)

Today was my 5th and final use of MoneyGram. They have been getting progressively slower and slower in processing a transfer. Today, as I write, it has taken almost FIVE HOURS and it STILL hasn't gone through!! One time I complained to them via their 'Contact us' nonsense that the transfer had taken over 2 hours to process and I was promised (automatically) a reply within 48 hrs! I am still waiting! I will NEVER use MoneyGram again… Read Full Review

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★☆☆☆☆

“Do NOT use Money Gram's online system to transfer money!”

Written on: 03/08/2015

The online system is unreliable, it does not always work. It locks you out of your account in the middle of your transaction and you have start all over again. Sometimes they then double debit your transaction from your bank account and you have to deal with your bank to get that reversed. Other times they just lock you out of your account and you can not get a reason why that is, from the customer service people, all they do is sound like a broken record and keep on telling you to go and use a… Read Full Review

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★☆☆☆☆

“Do not use MONEYGRAM to send money! ”

Written on: 28/07/2015 by Magdalenan374 (1 review written)

This is the worst company to deal with. I tried to send cash to my son, 3,000 miles away and the customer service agent that i spoke with promised that it would take 10 minutes to one hour to receive the money. it took over 4! and the service agents barely spoke english, they were unable to help in anyway and by the time my son got the funds over 4 hours transpired. He had an health emergency and we needed help fast. this company is unable to provide fast service and they couldn't care… Read Full Review

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★☆☆☆☆

“Absolute waste of time and money”

Written on: 23/07/2015 by 246Silva (1 review written)

You do not get your money in minutes. Firstly, you will travel far and wide to find an agent to collect cash (whereas Western Union have way more agent locations); second, you pay a fortune in fees (compared to Western Union who were less than half the amount) and all for utterly terrible customer service. The emailed confirmation I got was somewhat misleading and I ended up duplicating payments. Got second payment reversed okay but when I went to collect cash, the other reference number i had… Read Full Review

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★☆☆☆☆

“I'll Never Use Money Gram Again If I Have Any Other Option”

Written on: 02/07/2015 by JacquelynCassidy131 (1 review written)

I just had my first ~ and hopefully last ~ experience with Money Gram. I called three or four of the 7 locations near my home and most said they didn't have the funds available to handle my Money Gram transaction. One of the places I called told me they could do the transaction, but when I got there, they had "communications problems" with the Money Gram computer system. Not only that, but the system couldn't be reset because the manager on duty didn't know the store's PIN number for the… Read Full Review

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★☆☆☆☆

“Money gram stupid fees . allowed illegal cashing”

Written on: 22/06/2015 by Ulvgurl (1 review written)

I mailed a payment of $127 to my health insurance, but they never received the money order. To see who cashed the check I had to pay $20 for them to send me a copy of it and if I wanted to report it stolen an additional $35 !!!! That is ridiculous so for a$127 money it would cost $55 dollars plus if you don't send the correct stuff you lose your money and the case is closed that is very stupid. … Read Full Review

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★☆☆☆☆

“3 attempts, 2 calls. ”

Written on: 16/06/2015 by Meadgv372 (1 review written)

After entering all kind of highly confidential information, I receive an email message that my transaction is declined. I call the number, and I am being asked questions about my past private and financial life which is being pulled from "public records". The representative assured me that there would not be ANY problems at all re-entering my transaction. Well. Not so. Another phone call. This time, after having entered my birth date and drivers license number four times again, my previously… Read Full Review

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★☆☆☆☆

“Worst transfer ever !!!”

Written on: 25/05/2015 by rtennant1 (1 review written)

I send money all over the world to family and friends and this was the first time using them and have to say they are the worst as I have xoom and western union and the money is available in just a minute only used them as my son was at one of Walmart's centers and to send 100.00 dollars was 12.00 and I have sent as much as 2000.00 to the Philippines and Russia and its 4.99 for that amount my first and last time as it took over an hour for a lousy 100.00… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 08/04/2015 by valuemoney (1 review written)

I sent money to Bangladesh to my nephew who was paying his MBA tuition fee. The Money gram agent said the receiver will get it in half hour at the most. Now it is more than 10 hours they couldn't collect the money. Spoke to the customer service they said the money is available now. The poor guy couldnt pay his fee on time now he has to pay and additional late fee. I wont be using Money Gram ever… Read Full Review

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★☆☆☆☆

“They won't pay out! Neither do they care!”

Written on: 26/02/2015 by Guthrietv271 (1 review written)

I always use Western Union to send past 6 years to my partner in Ukraine, WU wasn't working so used for first time this lot. Only sent £70, 4 offices there in Ukraine wouldn't pay out. MONEYGRAM logged as 'suspicious' I sent passport no as requested & still wouldn't pay out. Rang customer services today asked me how long I'd known my partner? when I last saw her? age/dob? where we went last time I saw her? then when asked why not together in same country? I went berserk. Rude, couldn't care… Read Full Review

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★☆☆☆☆

“POOR Personal and On-line Service ”

Written on: 20/01/2015 by rschlu02 (1 review written)

I went on-line to create an account and it told me to contact customer service when I got to the very end. After contacting customer service she told me I was not using my personal information which was 100% not correct. This place is a joke. I requested to speak to a manager and she said there was no management. I told her I would provide my personal information for her and she said they would not create the account. Wow... I went to Western Union on-line and had my money sent in 7-minutes… Read Full Review

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★☆☆☆☆

“Money-gram is fraud.”

Written on: 26/12/2014

I have tried to send money to my nephew in Japan for a week. Today, they had me read four security questions and agree with them. They were all addresses none of which were mine. I was blocked from the site! Huh? They now tell me I have to prove who I am with "full disclosure." What the hell? I have lived in the same place for over 40 years! I spoke to a woman who said I was not who I said I am. You have to be kidding me. She was shocked when I told her I had sent a cool of everything she wrote… Read Full Review

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Bonetti's Comment

Written on: 26/02/2015

Yes I'm about to post a terrible experience with this lot! Unbelievable!

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★☆☆☆☆

“Money lost and worst customer service ever - disgraceful”

Written on: 26/12/2014 by mpsmith100 (1 review written)

This is the worst service I've ever received. Sent money to my sister online, couldn't add all the numbers of the account. Phoned Moneygram and got confirmation that the numbers were correct. My sister did not receive the money even though they say it has been deposited (but they have no clue in who's account). I've spent over 1 hour on the phone talking to the most obnoxius, ignorant and incompetent customer service ever. Three people hang up on me. I've never experience a such low level of… Read Full Review

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★☆☆☆☆

“Atrocious Service - Breach Of Contract?”

Written on: 23/12/2014

On the evening of December 16th 2014 and the morning of December 17th 2014 I placed a total of SIXTEEN Transactions with MONEYGRAM ONLINE using my VISA Credit Card as a funding source for fourteen transactions and my HSBC Debit Card for two transactions. These payments were all bi-annual commissions for clients in The Bahamas and I have sent through MONEYGRAM for this purpose before, with some minor problems. One of the HSBC transactions was rejected by my Bank as part of their standard… Read Full Review

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★☆☆☆☆

“Poor customer service and dont protect from fraud”

Written on: 26/11/2014 by Vargas315 (1 review written)

Poor service. The staff barely speak English and cannot help with any fraud complaints. I also suspect they don't fully comply with transaction monitoring laws from their limited ability to track transactions… Read Full Review

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★☆☆☆☆

“Absolutely Useless Don't Waste Your Time”

Written on: 12/11/2014 by bubblegum9999 (1 review written)

A supplier requested MoneyGram for payment, so I obliged. My choice was $10 for 3 day delivery or $25 for delivery of the payment in 10 minutes. I choose the $25 fee since I needed the product ASAP. After waiting just over 1 hour the payment still was not processed. I decided to call customer service to see if there was an issue; after my third try I was finally able to speak with someone. I explained my issue and they went to investigate. After a few minutes of waiting I was told my payment was… Read Full Review

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★☆☆☆☆

“Absolutely useless”

Written on: 06/11/2014 by Bateman1990 (1 review written)

I saved myself a trip to the Post Office and created an account online. I received an email MoneyGram requesting for additional information. I rang them up and the next thing I know I was being asked loads of personal questions, for what? sending £180. Result, the transfer was not approved. I am deleting the account and will use a different service provider for future transaction. This service is useless and terrible to the highest order. No thanks, please… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 28/10/2014

The worst experience ever. after waiting for a long time to speak with them they hang up on me twice and the way they talk is very rude. I will never use money gram anymore, Western Union is much much better… Read Full Review

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