Coventry Building Society Reviews
Latest Reviews
★☆☆☆☆
“Access to online accounts a nightmare”
Written on: 17/05/2013
Trying to access online accounts is an absolute nightmare, make one mistake and they automatically block your account, sending you a password form to reset ur password, takes about a week to get to you and another week for them to receive and update your password. Then when you try again, the system locks you out again for no reason, so you have to do the same again. Also uses a pathetic grid card system which is so antiquated. As soon as I manage to get online again, I am moving my money to... (read more)
★☆☆☆☆
“4 mortgage free properties, 999 credit score but a refusal”
Written on: 25/04/2013
I have four properties with a total worth of several million, completely mortgage free and a credit score of 999 and more than adequate income. I have never had a mortgage before and applied for a buy to let through Coventry BS With a 40% deposit on a property worth £215k and received an immediate refusal. Don't damage your credit report and your chances of securing a mortgage with another by applying to them! (read more)
★★★★★
“best service always”
Written on: 30/03/2013
I have been with the cov for 20 odd years the service just gets better no matter which branch you go to.High St is my fav, Arena 2nd. Over the years what ever the problem they have gone out of there way to help.Its like a family, keep up the good work. (read more)
★☆☆☆☆
“Awful Service - Total Time Wasters”
Written on: 15/02/2013
I am a first time buyer and my mortgage adviser has applied for my mortgage with The Coventry. It has now been exactly an month today since this whole sorry mess started. I am in no better position now than i was 4 weeks ago, they have given me no information on how things are going. Every time i phone up i just get fobbed off and told 2 phone back in two days.(She has now changed the wording a little and has started telling me to phone back in 48 hours.) Every time they request more... (read more)
★★★★★
“Excellent and Fast process”
Written on: 14/02/2013 by 3conheo (1 review written)
Made application through London and country broker and was advised to go with Coventry as i am suitable for there criteria which i accepted. Mortgage process is quick from application to offer was 13 days so i am well impress i would recommend them to anyone but please be sure you fit there criteria and have a good records and documents to hand as i think this would have made it hassle free. (read more)
★☆☆☆☆
“These guys absolutely suck”
Written on: 16/01/2013 by robkorg
Avoid at all costs Awful web site Primitive security - they send you a grid of numbers and letters to carry about absurd messaging system that erases your message if you use 'unrecognised characters like a "... yep, really that crazy " character Useless web site navigation - 'proceed' buttons on the left of the screen and the 'back buttons' on the right, nice and intuitive...at least they are original. Useless call center opening times and dopey IVR system... that asks for a pin number... (read more)
★☆☆☆☆
“Refused Mortgage because not on electoral register”
Written on: 16/11/2012
My Financial Adviser and I are flabagasted that Coventry Building Society had just refused to give me a mortgage saying there was something on my credit record that did not meet their criteria, so I went and got the free report (30 day trial from Equifax, who Coventry BS use) and the only thing that is not completely green is the fact that I am not on the Electoral Registry where I currently live. How stupid, they wouldnt even discuss it with my Financial Adviser as there was no recourse to... (read more)
★☆☆☆☆
“Do not use?”
Written on: 24/10/2012 by davelindars
I had a mortgage with this society for 17 years and was allways told it was portable, in 2011 i had a discussion in my local branch at Bedworth with one of their advisors, i discussed that i planned to move to a smaller property and she told what would happen and my mortgage would be moved to a new property on the terms that it was currently at, in March 2012 i sold my property tried to get to see an advisor in branch but was told the earlist time was three weeks away but eventualy i was... (read more)
★☆☆☆☆
“Under Valued our House!”
Written on: 18/10/2012
Knowing for a fact what our house is worth when we came to remortgage we decided to go with Coventry as they had the best deal. They sent round surveyors to value our house on their behalf and when we phoned up find out how the process was going we found out they valued it £30,000-£40,000 less than what its worth! We know for a fact our house is worth a lot more as a friend had recently sold her house which is smaller and has 1 less bedroom for what they valued our house at. So after... (read more)
★☆☆☆☆
“Constant difficulty accessing online account”
Written on: 23/08/2012
I'm hugely disappointed with the service I've had from the Coventry building society having had two accounts with them over the last couple of years. Online access to the accounts has been fraught with numerous problems for me, including the system not recognising my date of birth, and I have found them less than helpful over the phone when I tried to get these issues addressed. Also, on at least two occasions I never received replacement grid cards they claimed to have sent out. In short,... (read more)
See next 10 reviews
Showing 1 - 10 of 22 Reviews
★★☆☆☆
“Backlog in processing my mortgage..2weeks?”
Written on: 22/03/2012 by sausagefingers
I have had my mortgage offer from Coventry but now been waiting over 2 weeks on a mining report?? My solicitors sent all requested documentation on 14th March which the processing time at Coventry was over 1 week. Now they are requesting further information which my Solicitor says is strange as they dont normally have any problems with other lenders. I have been advised today 22nd March by the Coventry that their back office is working on documents recieved on 16th of March? Please sort... (read more)
★☆☆☆☆
“Mortgage Nightmare - Coventry Building Society OXFORD”
Written on: 17/02/2012 by OxfordCitizen (1 review written)
My wife and I went to the Coventry Building Society in Oxford and were told an amount we would be given. Then we had an offer accepted and went back to make our official application. After being assured the application was fine, they called every other day to change the amount they could give, ask for more payslips, 2 years of bank statements, 2 years proof of rent, tenancy agreements, work contract, etc. They promised to have the offer in the mail today and to ensure it had been sent I... (read more)
★☆☆☆☆
“Bad faith”
Written on: 04/01/2012 by marcdury (1 review written)
Wanted to open a savings account and sent in all details with cheque. Heard nothing then received all back after Christmas with letter saying account closed because copy of passport was certified abroad rather than in uk, an otherwise utterly irrelevant detail unless one is a rabid eurosceptic. When I rang up after holidays to ask what was what I was told account no longer available as from 31/12/11 and goodbye, even though I had after all started application before that time. Unspeakably... (read more)
★☆☆☆☆
“Absolutely pants! This company attracts you with...”
Written on: 06/05/2011
Absolutely pants! This company attracts you with competitive rates but undervalues property by 20%, which leaves you unable to pursue the mortgage, and has cost you £200 for the privilege. The valuation report produced by the Building Society consisted less than half of sheet of A4 paper with comments such as "We accept no responsibility for the valuation given by the valuer, nor the care with which the property has been inspected by him and/or the valuation given".
We asked for an...
(read more)
★☆☆☆☆
“We are currently applying for a mortgage with Coventry...”
Written on: 20/03/2011
We are currently applying for a mortgage with Coventry Building Society and from the very start they have done nothing but messed us around. They have a 4 day turn around because of their good rates, however they are constantly changing their minds about how much to lend us after already sending the documentation out which was incorrect in the first place to the lawyers and ourselves. Then they have the audactity to claim that they can't deal with our lawyers because they need to be on their... (read more)
★★☆☆☆
“We too applied for remortgage from the Coventry...”
Written on: 10/02/2011
We too applied for remortgage from the Coventry Building Society and our property was valued at over 20% below the value given by an independent RICS surveyor AND our current mortgage lender's valuer less than 2 years ago. This is despite the house 2 doors along selling this summer for £5000 more than our original valuation and others in the area currently being on the market for more. The nationwide house price index said our property value should have gone up by 4.5% and this is without... (read more)
★☆☆☆☆
“This building society has does not care a hoot for its...”
Written on: 16/09/2010
This building society has does not care a hoot for its members and such do nit know how it can call itself a society. Whilst in branch more than one disgruntled customer. Spoke to another who had been promised a portable mortgage then declined even though he had £200k in savings and trying to speak to someone for an answer. Me I spend hours on the phone waiting for someone to answer then get transferred and then get cut off.
For me their investmest advice was awful and contact all who will...
(read more)
★☆☆☆☆
“We too have been robbed by The Coventry, we applied...”
Written on: 21/07/2010 by keeshslow123 (1 review written)
We too have been robbed by The Coventry, we applied for a remortgage with them and paid £199 for a valuation which was £20000 lower than the 2 valuations we had done ourselves with local estate agents. We called there customer service department and explained that if we thought that in any way there valuers could give us an estimate £20000 below our properties actual value we would never have considered an application with them and would certainly not have paid an upfront fee of £199. We... (read more)
★☆☆☆☆
“Coventry are useless. Their systems are so...”
Written on: 08/06/2010
Coventry are useless. Their systems are so complicated, it's totally frustrating and annoying. Even sending an email with a complaint prompts a box to come up saying "use only words and numbers in your email" What it is objecting to, I've no idea. Punctuation? Their telephone banking service is a joke entailing one barking out answers to questions, only to receive the response "I'm sorry I didn't catch that" from the automated female voice. (read more)
★☆☆☆☆
“We are also cheesed off with the Coventry. They take...”
Written on: 20/04/2010
We are also cheesed off with the Coventry. They take £199 out of your bank account straight away which is non refundable if you don't take out the mortgage. They are getting a reputation for their surveyors undervaluing property as he has in our case by about £10000 and insisting on other rediculous tests being done on the property which is only a remortage! So if we walk away we have been connd out of £200.00
be warned!
(read more)
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Showing 11 - 20 of 22 Reviews
★★★★★
“I have received excellent service from the Coventry...”
Written on: 13/12/2008 by PeteS (2 reviews written)
I have received excellent service from the Coventry Building Society, which has meant that as well as the majority of my savings, I have recently transferred my current account to them. My previous bank (that I held a current account with for over 40 years) has progressively reduced its interest rates following cuts in the Bank of England rates to the point where the interest paid was all but non-existent, and I decided that enough was enough. After considerable thought and examination of... (read more)
Angus10's Response to PeteS's Review
Written on: 04/02/2010
I found this review very helpful because...it actually details the experience.
Reply to this comment
☆☆☆☆☆
“I first applied to Coventry Building Society in...”
Written on: 22/01/2008 by tiger5 (1 review written)
I first applied to Coventry Building Society in august, it took them till january yes january!! 4 months to come back with an approved offer 30k down on what I requested. Unbeleivable.
They constantly asked for bank statements, payslips, mortgage references from employers, proof of rent, etc etc, I supplied everything they wanted, waited for days sometimes weeks for a reply to queries, the application seemed to live at the underwriters then after months of corrospndance mainly one way, me...
(read more)
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Oxfordcitizen's Response to OxfordCitizen's Review
Written on: 27/02/2012
We have now received our mortgage offer from Santander 9 days after applying with them. They have been extremely helpful and supportive, their mortgage advisor even gave us his mobile number to contact him at our convenience and arranged a same day Saturday appointment for us. The Coventry should be ashamed of themselves and their appalling service 'built on reputation'