Lakeland Limited Reviews - www.lakelandlimited.com

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★★★★☆
3.6 / 5
69% of users recommend this
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  • Value For Money

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Lakeland Limited - www.lakelandlimited.com

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Latest Reviews

★☆☆☆☆

“I ordered the DSW table from Lakeland on 21 May, 1...”

Written on: 12/06/2014 by Mckayla224 (1 review written)

I ordered the DSW table from Lakeland on 21 May, 1 week later I received a package and when I opened it, they had only delivered the legs for the table! I needed the table for a dinner part the following so I contacted them about this and they promised delivery of the the table top in that week. When they delivered the box, I opened it up and it was the WRONG table top!! Had to contact CS again and told that I am now without a useable table for the weekend, when I was holding the dinner party… Read Full Review

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★☆☆☆☆

“Lakeland Furniture - Very badly made broken damaged chairs”

Written on: 25/08/2012

Yes, they are cheap, and they looked good online. But what a disappointment when they arrived. I ordered 6 cream faux leather dining chairs. They arrived flat pack in cardboard boxes. But I said to myself, oh well, they were cheap, I can put up with bolting them together. But all the bolts didn't marry to all the holes. And the legs were of different lengths, making for that rocky feeling. The things seem to be made out of Indonesian firewood, but then what do you expect of cheap chairs. And… Read Full Review

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★★★★★

“customer service is amazing!”

Written on: 09/06/2012 by geebrooks9 (3 reviews written)

Just had to write a review for Lakeland, their customer service is amazing. I had to return a Shark Steam Mop as it stopped working after six months use. They were so helpful and arranged to collect the old mop and deliver the replacement within five days, they did it in three. There was no ifs and buts, really old fashioned service you don't often get now. They also told me that it had a life time warranty. Never charged me postage and were so polite, I will definitely shop there again… Read Full Review

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★★★★★

“I really like Lakeland, I love to look at their...”

Written on: 29/01/2011

I really like Lakeland, I love to look at their catalogue and have shopped with them for years. My most recent purchase as a Mini Food Processor in their sale. It was only £15 and it is great for chopping up herbs and small items, so much easier than getting out the large food processor when you are only cooking for 2. I have always found the staff in either their shops or on the telephone to be very pleasant and helpful - you really do feel like they want to help you,and not that you are a… Read Full Review

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★☆☆☆☆

“I ordered on 24th Dec. and I'm still waiting on 3rd...”

Written on: 03/01/2011

I ordered on 24th Dec. and I'm still waiting on 3rd Jan. Online tracking doesn't work, and service department could only say it was with the courier.
I will not be usung them again… Read Full Review

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★★★★★

“I have always experienced the most helpful and caring...”

Written on: 08/10/2010 by jwalkden (19 reviews written)

I have always experienced the most helpful and caring customer service from Lakeland as well as fast delivery - many other retailers out there could certainly learn a thing or two from them.

Just recently a kitchen product I had purchased a few years ago developed a fault (some plastic breaking off at one end) - they were very helpful and replaced it very quickly even though I did not have the receipt to hand… Read Full Review

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★★★★★

“Absolutely brilliant and easy to use site. Quality...”

Written on: 14/07/2010 by optician (17 reviews written)

Absolutely brilliant and easy to use site. Quality goods. Qucik delivery. Will shop there again… Read Full Review

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★★★★★

“My elderly father has dealt with Lakeland over a...”

Written on: 15/02/2009

My elderly father has dealt with Lakeland over a number of years, and would write this review himself - if he could use a computer! As he can't, he has asked me to do so on his behalf. He has been greatly impressed by their customer service. As an example, a Tefal kettle he bought three years ago 'blew up', so he rang to ask whether this was usual after such a short period. They looked up his purchase records, confirmed the date of purchase, and offered (without prompting) to rplace it with the… Read Full Review

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Optician's Comment

Written on: 14/07/2010

I found this review very helpful because...demonstrates just how good their customer service is.

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★★★★★

“I absolutely love Lakeland!! They have the most...”

Written on: 18/11/2008 by completelyinthedark (3 reviews written)

I absolutely love Lakeland!! They have the most helpful and friendly customer service ever. I completed a survey in which I was asked if I'd ever been disappointed with anything I'd bought. I mentioned one thing I'd bought over a year earlier as not being quite what I'd expected. Then out of the blue I got a letter and a cheque to refund the money, even though I hadn't complained or sent the item back. Everything I have bought, apart from this item, has been wonderful and several people have… Read Full Review

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☆☆☆☆☆

“Bed arrived without bolts/t bars to fix it together....”

Written on: 08/03/2008

Bed arrived without bolts/t bars to fix it together. Have now been without any bed for almost 3 weeks and still the parts have not arrived… Read Full Review

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Completelyinthedark's Comment

Written on: 18/11/2008

I disagree with this review because...Think you've got the wrong store mate, Lakeland limited don't sell beds.

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★★★★★

“Really pleased with this company, especially the quick...”

Written on: 31/07/2007 by mary pyke (1 review written)

Really pleased with this company, especially the quick delivery. Liked the way I was emailed back with "thanks you very much for your order". Definitely use this company again and would recommend this company!… Read Full Review

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★★★★★

“I have bought household goods from Lakeland Ltd for...”

Written on: 15/08/2005 by Maura Radford (1 review written)

I have bought household goods from Lakeland Ltd for many years, using mail order, the internet and directly from their shops. Their products may seem slightly more expensive than the run-of-the-mill stuff available elsewhere but, in my experience, their quality shines through and is worth every penny. Their staff, in person or on the 'phone are, without exception, efficient and friendly; their delivery times fast (everything always well packed) and their returns system sympathetic and… Read Full Review

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Jig's Response to Maura Radford's Review

Written on: 05/10/2006

I too have used Lakeland for many years. My only complaint is it's addictive.
<br/>Since moving here it's a prayer answered.
<br/>
<br>The staff, delivery and choice is excellent, and you do tend to buy it just in case or because it looks helpful!!
<br/>
<br/>They also look at any suggestions made by customers, research it, and if any good, they carry it!
<br/>
<br/>Now beat that.
<br/>
<br/>Jig

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Completelyinthedark's Response to Maura Radford's Review

Written on: 18/11/2008

I agree with this review because...Lakeland is my favourite shop - online and in store. They have the best customer service I have ever used, although I have never made any complaint and only contacted them to order or to give positive feedback. See my full review.

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★★★★★

“Lakeland Limited products are interesting and often...”

Written on: 07/04/2005 by Debjas (2 reviews written)

Lakeland Limited products are interesting and often original. They offer great quality and items I have bought have lasted many years, giving value for money in the long term. They contact you if items are delayed for delivery at all and always package their products beautifully… Read Full Review

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