Toys R Us UK Reviews - www.toysrus.co.uk

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★★☆☆☆
2.2 / 5
38% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Worst service”

Written on: 10/11/2014 by 388Curtis (1 review written)

I bought binatone tablet which gets really hot after 15 minute use and went back to return it for a refund. The staff on receipt ion and store Gateshead manager were both utterly rude and refused my request. I decided to leave the item there and emailed their customer service saying that product is not safe for young children as I feared battery will explode as it gets very hot. They also refused my request. I will advice not to buy this product and be careful as they have really awful customer… Read Full Review

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★☆☆☆☆

“Zero Customer Service. Enquiries completely ignored. ”

Written on: 27/06/2014 by 307O'Grady (1 review written)

I ordered a product online as a first time user of toys r us and at first all seemed well. The following day i got an email confirming my item had been dispatched on a 3 day service along with a facility to track the parcel. After no sign of the delivery which i needed urgently on day 3 i attempted to track the parcel through the e mail link to be directed to an error page, helpful! I tried again the following morning thinking the site may have been for for maintenance with the same error… Read Full Review

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★☆☆☆☆

“Safety Issues”

Written on: 28/05/2014

My granddaughter started choking after playing on a textured play mat. I had to remove fibres from her mouth and it was terrifying. Store wanted item back for safety investigation but didn't have a replacement, next nearest item was more expensive and I would have to purchase it, they would not upgrade. They would not stop item being sold until investigation decided it was not safe. Babies safety is obviously not as important as a few sales! … Read Full Review

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★★★★☆

“ Good website but watch offers!”

Written on: 06/02/2014 by nt78seo (12 reviews written)

The Toys R Us website is easy to use and it's good that you can now order and pick up in store (I wish my nearest store wasn't 30 miles away though). The only issue I've had with the website was they ran a weekend promotion and when I went to order some toys on the Sunday night I kept getting a message saying it was down of maintenance. I wasn't very happy… Read Full Review

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★☆☆☆☆

“second hand goods and rude staff”

Written on: 12/01/2013 by Robertjohnburrows (1 review written)

Before christmas I bought a Cupcake kitchen for our twin grand daughters, wrapped it up for christmas and gave it to them on xmas day. However when the grand children opened up the box, the kitchen was second hand and somebody had previously put the kitchen together, then dismantled it. I could not take the kitchen back from the children on christmas day, so I put the kitchen together for them. I wrote to the manager at Southampton branch but after 2 weeks I had not received a reply. I… Read Full Review

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Cadjacqui's Response to Robertjohnburrows's Review

Written on: 28/05/2014

I agree.
Staff at store and customer services where completely dismissive which is worrying when my concerns where about a choking hazard with a baby play mat.
Will never use this store again.

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★★★☆☆

“long shot good or bad”

Written on: 02/01/2013 by nerfreviewer (1 review written)

the long shot is a good gun with a massive range the only problem is it faults easily if you use it alot my raiting would be 6 1/2 out of ten hope this helps :)… Read Full Review

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★☆☆☆☆

“Useless Companies together Toys R Us AND DPD ”

Written on: 08/05/2012 by brouette (2 reviews written)

This company Toys R Us have ignored completely all complaints made to them. By ignored I mean that they have not even acknowledged receipt of a complaint despite definitely having received them. The company they employed to deliver the toy is called DPD. This company delivered the toy on the one day they had agreed NOT to deliver it. They delivered it to the wrong person They delivered it to the wrong address. They delivered it to the wrong village. They delivered it to the wrong postcode. They… Read Full Review

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★☆☆☆☆

“Extremely rude staff at Toys r Us brent cross”

Written on: 08/09/2011 by Guest78 (2 reviews written)

My brother bought a Phil and Ted Vibe from Toys r Us in Brent Cross. There was a problem with the pushchair, it was not manevering easily. So they took it back for a refund. They have absolutely refused to give a refund and tried to blame their son for breaking it!!! Sale manager actually called him too… Read Full Review

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Cadjacqui's Response to Guest78's Review

Written on: 28/05/2014

Seems to be policy to dismiss complaints.
Must admit staff were not that rude but completely dismissive.
My complaint was about a choking hazard on a baby play mat that they refused to stop selling until an investigation had been completed!

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★☆☆☆☆

“Rude and intimidating!”

Written on: 31/05/2011

Customer service terrible felt like i was being interrogated by a very angry person at customer service (branch at ILford - must be the worst i have ever experienced) will never go back there or recommend to others. Stay clear of the customer service manager as. So rude despite my politeness… Read Full Review

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★☆☆☆☆

“Be very wary about buying a bike from here. I bought a...”

Written on: 03/10/2009

Be very wary about buying a bike from here. I bought a junior bike for my 10 yr old son and neither him nor a 14 yr old can use all of the gears. In addition the rear brake doent work and the chain keeps falling off. Toys r us say there is no fault and will not help me out at all. I cannot sell it because it doesnt work properly and I am concerned for my sons safety. Asda Halfords, Costco would have just allowed me to swap it but Toys r us refuse to help at all… Read Full Review

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★★★★☆

“I often browse the onine store and head to my local...”

Written on: 30/09/2009 by Kristy Gaskell (2 reviews written)

I often browse the onine store and head to my local store but I saw a fantastic offer (not often with toys r us as I usually see things at a similar price elsewhere). I ordered, received my confirmation email then a despatch email with a delivery date. Unfortunately the goods didn't arrive until 3 days after the said date. Links to the site don't seem to work either so it's hard to show family via email. Other than that a good experience… Read Full Review

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Nerfguy's Response to Kristy Gaskell's Review

Written on: 02/01/2013

its a good gun u guys although it can fault easily

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★★★★★

“Excellent website, very good choice. Good delivery...”

Written on: 24/12/2008 by ATS (18 reviews written)

Excellent website, very good choice. Good delivery options and delivered on time. If only all website company's were as good. I will defiantly use them again… Read Full Review

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★★★★★

“Toys R Us operates a really good web service. The...”

Written on: 24/09/2008 by davidfthorn (11 reviews written)

Toys R Us operates a really good web service. The range of items is extensive and prices are competitive.

The web site says if an item is out of stock, the shopping basket works well with special offers showing up as they should. The delivery options are clear and free for a high spend.

I placed a large order for Christmas presents on Monday evening, all confirmed as expected, emailed on Tuesday to say all items shipping, all the parcels arrived via DHL before 10.00 am today (Wednesday).

Excellent… Read Full Review

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