Sainsburys to You Reviews - www.sainsburystoyou.co.uk

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★★☆☆☆
2.1 / 5
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Latest Reviews

★☆☆☆☆

“Refusing entry during opening hours”

Written on: 29/06/2014 by notahappycustomer82 (1 review written)

Well done, alperton sainsburys for providing an 'excellent' customer service today turning me down 3 min before closing time (and my watch/phone shows the right time).. What's the use of having opening hours published (and misguided) if you put a security guard God knows how many minutes before official closing time just to turn down upset and disappointed customers who running to reach the shop just before closing? I understand staff want to go home especially on Sunday but, seriously, does it… Read Full Review

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★☆☆☆☆

“Sainsbury's Customer Service”

Written on: 15/12/2013

I have been a loyal customer of Sainsbury's for over 20 years and regularly spend over £200 weekly. I went into a branch which was not my normal branch and used the self scanner check out. There were some problems with this till and the 'colleague' huffed and puffed and snapped at me several times. Eventually I had had enough of her attitude and told her so at which point she completely lost the plot and ranted so that all customers could hear her. We can all have bad days and while I can… Read Full Review

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★☆☆☆☆

“ ompany that holds grudges”

Written on: 02/08/2013 by jaymerandell (2 reviews written)

i used to use sainsburys a lot as we have to children with special needs which makes it difficult to do an in store shop but we stopped using sainsburys for a while its when i started back the problems started i ordered food and when it came they had given me two items that went out of date that day i refused those items and rung them to tell of the bad service they offered me 10 pound off my next shop so i ordered the next week and i ordered 4 days before i needed the food on the day i had a… Read Full Review

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★☆☆☆☆

“Last 3 deliveries”

Written on: 31/07/2013

Here are my last 3 deliveries (delivered from superstore 33 Holborn, London,EC1N 2HT) Delivery nr: 1)organic cucumber was smallest ever seen,organic family tomatoes only 4 in pack (usually are 5-6 in pack), eggs smashed because bad packing (driver scanned and get refund, fairly happy) 2)delivered 2 packs of mussels at 24 july, both out of date, one expired at may!!! other at june.. Can not understand, where they find to much expired mussels packs, in store I am never seen to much… Read Full Review

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★☆☆☆☆

“Very poor”

Written on: 04/06/2013

I recieved some items that I didn't order, and was charged for them. I told them they could collect them and asked for a refund. They refused and said I must have ordered them… Read Full Review

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Original82's Comment

Written on: 20/06/2013

If you are charged for items then you either did order them or they were substitutions, which would have been shown on the paperwork. It is impossible to be charged for something is you didn't order it and it wasn't a substitution.

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Stevegowan's Comment

Written on: 21/06/2013

Not true, although I see your point. A software error could cause it, this happened to me years ago in connection with a bank transfer I carried out. It was actioned twice, Egg maintained I had done it twice but it would have required entering all the details a second time. And the transactions were carried out milliseconds apart. As they could not demonstrate sufficient safeguards the ombudsman found in my favour and I was compensated. I would be unlikely to even look at the meat product they supplied as I am vegetarain. Anyway it's going in a food bank and I wil never use Sainsburys again, their loss.

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★☆☆☆☆

“Return of clothing items.”

Written on: 04/06/2013

I tried to return an item of clothing to Sainsbury's yesterday that I bought 10 days ago before my holiday and it didn't fit. I had mislaid the receipt so asked for a credit note instead as always shop there anyway. I was told that as the item was now in the sale I could only have 75% of the price back!!!!!I explained that I was a loyal customer [more than 10 years] and asked to speak to manager. I was told that I should go and ring customer care as they could resolve it. Customer care said… Read Full Review

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★☆☆☆☆

“Appalling Customer Service”

Written on: 02/02/2013 by snowbottle (1 review written)

Having been an on line shopper with Sainsburys for a long time I have just had an experience that has put me off them for life. I had a delivery expected for between 8am and 9am. When nothing had arrived by noon I phoned to see what had happened.I was told that the driver had called at 8.45am. Not true we were actually standing outside our house until 11am.No one turned up at… Read Full Review

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Original82's Response to snowbottle's Review

Written on: 20/06/2013

Why did you stand outside your house for two hours after your delivery slot? You should have called the freephone number supplied to you when you order to ask questions and to re-book, as they are the only people who can do that for you.

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★☆☆☆☆

“They lie!!!!”

Written on: 18/01/2013 by jacz1982 (1 review written)

I decided to try a change and go with Sainburys online as I usually use Tescos! I had a delivery booked between 11am and 12! The shopping did not arrive so I phoned at 12,40pm to be told the driver tried to deliver but no one was in!!! This is complete and utter lies there is always someone in my house and we live in a very small quiet village where you can clearly see all traffic that come into our area and no sainburys van even attempted to come!!! So they said they couldn't deliver another… Read Full Review

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Snowbottle's Response to jacz1982's Review

Written on: 02/02/2013

Yes I quite agree.Exactly the same thing happened to me I shall never use them again

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Original82's Response to jacz1982's Review

Written on: 20/06/2013

Just out of interest, if you never had a single problem with Tesco then why did you not stay loyal to them?

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★★★☆☆

“Don't be ripped off!”

Written on: 27/12/2012

We used the Sainsburys online service for our Christmas order for the first time this year. Delivery was okay but for one vital item - the turkey. On line we ordered one for £35, the one they produced came to £63! I rang their office number listed on the bill and first impressions seemed to suggest it was a take it or leave it scenario. When I pressed our case they then offered to refund the difference in price. The moral of the tale is obviously to stand your ground… Read Full Review

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Original82's Comment

Written on: 20/06/2013

I imagine that you originally chose to accept the substitution at the doorstep. I you were in store and there were no other turkeys available then I imagine you would choose what was there if you wanted one. You'd then have to pay whatever the price of the turkey was and not expect a refund for the difference.

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★★☆☆☆

“sell by dates”

Written on: 27/09/2012

have used all online home delivery supermarkets and all have pros and cons but sainsbury have to be CONSTANTLY told NOT to send food which is either on or close to ie next day use by dates etc. There is always something that has to be returned (if I can be bothered) or thrown away. They also have a habit of sending all "fresh meat, veggies " with the same date as though you can use them all at once or have to try to cram everything in freezer when did not want frozen food. However, today is… Read Full Review

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★☆☆☆☆

“Worst service ever from a supermarket”

Written on: 14/09/2012

I ordered my baby food from Sainsbury Online service. I felt the service will be good since I shop at my local Sainsbury weekly. I got the shock of my life when the driver refused to deliver to my baby's au pair as he did not want to. I contacted the online team immediately and was guaranteed the driver will re-deliver. After 4 attempts, I was advised that the driver will not be returning as he had been abused. I was flabbergasted, shocked and weakened all at one by the comments. I was… Read Full Review

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★★★★★

“The only one of the top 3 supermarkets I would ever use!”

Written on: 06/08/2012 by AnnieYork (1 review written)

We've used online supermarket deliveries for 8 years now, having used three that deliver in this area (Sainsburys, Tesco & Asda) THE ONLY ONE WORTH USING IS SAINSBURYS! The drivers are: courteous .... clean .... tidy .... prompt .... friendly .... proud of their service, I'm sure I could think of a few more descriptives, but you get the drift? We order every week & can't recall ANY late arrivals. In fact, they can tend to be a few minutes early, but the driver 'phones beforehand to make sure… Read Full Review

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★★★☆☆

“Fairtrade begins at home”

Written on: 20/07/2012

Even though I am a teacher I do not support the strikes throughout the country by teachers, doctors, police and other public sector staff. However I fully support our farmers with their strike action. I buy fairtrade bananas, fairtrade oranges from Sainsburys. However I buy milk from my local milkman, who delivers good service to me and a fair price to our farmers. When will fairtrade begin at home?… Read Full Review

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★☆☆☆☆

“Could not devilry could not gain access to property”

Written on: 19/10/2011 by steven2728 (5 reviews written)

Ordered a laptop through Sainsburys and paid extra to have it delivered next day between 7AM and 12PM. The process started well with them sending me a text saying delivery would occur in the morning and I could track on-line - I got all excited about my new laptop arriving. When it got to 3pm I called Home Delivery Network to enquire about the the delivery, they advised that the driver had attempted delivery but could not gain access to the property. This is interesting as I have had it… Read Full Review

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★☆☆☆☆

“service at cardiff cafeteria”

Written on: 13/08/2011 by macandsuerowley (1 review written)

whilst my wife and myself were shopping at the colchester rd. cardiff branch we thought we would have our evening meal in tyhe cefeteria on at least three previous occasions we have been disappointed with the quality of the food not being served as hot as you would expect i have complained on each occasion the last tim in writing in their complaints book and was assured sainsburys would be in touch after leaving my tel number there was no contact made .on our latest visit to the store we… Read Full Review

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Bono12's Response to macandsuerowley's Review

Written on: 03/02/2013

My wife and I experienced the same bad service in the Marsh Mills cafeteria at Plymouth, sat there for 25 mins , waiting for a bowl of chips! had a scene with the kitchen staff, who had plainly forgotten all about us, toldthem what to do with there refund,and vowed never to return. Go to Morrisons, where they have a much faster system, and actually seem to care more about us the paying customer.
The staff at Sainsburys are unmotivated, perhaps a sacking or two may focus their attention!!!

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★☆☆☆☆

“Truly dissapointed.”

Written on: 03/08/2011

I ordered a new matching wardrobe and chest of draws set, I was happy with my choice, as not many items suited what I wanted. I had no reservations about ordering throught sainsburys, as i have shopped there my whole life without issue. But their furniture delivery system is a sham. They use HDNL and I have since read up on them, they gat a lot of complaints. Here's what happened: I ordered on the friday night, sunday morning, if got a text saying that the chest would arrive on the tuesday… Read Full Review

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★★★★★

“I have shopped on line at Sainsburys for over 6 years...”

Written on: 07/05/2011 by orkney1 (1 review written)

I have shopped on line at Sainsburys for over 6 years and they are excellent produce has a good shelf life delivery polite & on time unwanted items taken back no problems easy to keep an eye on spending and always able to take advantage of the offers I cannot recommend shopping more highly and have encouraged many friends to do so… Read Full Review

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★☆☆☆☆

“Have used Sainsbury's three times. The first time...”

Written on: 01/04/2011

Have used Sainsbury's three times. The first time they left one of my bags of shopping in the van, second time OK, third time went to the wrong house and I cancelled the order because I felt I was being accused of lying by the store (apparently I wasn't in -- hmmm). Over a week on and I am still waiting for a £106 refund. I keep being told that the store will call me to confirm the refund has been made, but have never been called back. Absolutely shocking customer service. Will NEVER use… Read Full Review

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★☆☆☆☆

“Appallingly bad service. Couple of weeks ago my...”

Written on: 27/03/2011

Appallingly bad service. Couple of weeks ago my delivery was late 7 hours and still only half of the order arrived. Got a refund and a 10 pounds of voucher. Okay. Today it arrived on time, but just 1/3 of the order. Called customer service, they chased the driver, in two hours he arrived delivering more bags, left promptly. Guess what - a third of the order is still missing. Customer service suggested chasing the driver again or a refund. I opted for the later and that was my last order with… Read Full Review

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★★★★★

“I have been shopping on line with Sainsburys for at...”

Written on: 03/02/2011 by Edithcavell (1 review written)

I have been shopping on line with Sainsburys for at least 6 years and have never experienced any problems. The delivery people are always so friendly and helpful and when I have needed to speak to customer services - again they have been very efficient, helpful and friendly. If any item has had to be sent back via the driver the repayment code has always been sent to me by email within minutes of their arriving back at the depot. I think the shop that deals with my order is in Purley, Surrey… Read Full Review

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