Berketex Bride, Leeds Reviews

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★★★★☆
3.8 / 5
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Latest Reviews

★★★★★

“Simply the best”

Written on: 18/09/2013 by Millie3 (1 review written)

I bought my dress earlier this year and have to say my experience from walking into the shop 10 months ago to leaving the shop with my gorgeous dress was superb. The staff we all so friendly and even when I was getting stresses about other aspects of my wedding they were calm and reassuring. There was a huge choice of dresses and the shop is large enough for me and my bridesmaids to sit comfortably while we had our fittings. A great experience - just wish I could afford to do it every year!!… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 08/09/2013 by Armygirl (1 review written)

It was my first experience of trying on wedding dresses and my mum and sister came with me, I was nervous but excited. The staff were so welcoming as soon as we walked in even though we hasn't booked an appointment they let us walk round and look at the gorgeous dresses, they said they had an appointment free later that day so we went for lunch and came back. I'm so glad we did. The sales lady listened to my ideas and made a few suggestions then let the 3 of us choose about 6 dresses ourselves… Read Full Review

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★☆☆☆☆

“Dont give this company your money!!!”

Written on: 19/02/2013

awful service THROUGHOUT, take your money elsewhere as these people will take it off you then dont want to know YOU. they arent interested in weddings ,ONLY interested in ripping people OFF. do more research online… Read Full Review

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★★★★★

“Norwich city centre shop- amazing!”

Written on: 16/04/2012 by frankilou (2 reviews written)

Just had to leave a review about my recent visit to the Bertex Bride shop in Norwich. The lady that was helping me out was named Stephanie and OMG she was amazing!! she was such a lovely lady that truely helped, not in an over bearing nor pushy way but perfect!! I had previously gone to the oxford street store and was HUGELY disappointed at their lack of personal skills and helpfulness! But Steph and her colleague that day were so lvoely and welcoming I had such a good time trying on the… Read Full Review

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★★☆☆☆

“Nightmare”

Written on: 09/04/2012

I ordered my dress in october 2010 for my wedding in august 2011. The service was great when i ordered it. However in July i rang to find out how everything was coming along. They told me the dress would be in by the end of month, however it was not. Rearranged for beginning of august, bare in mind wedding was 20th Aug, did measurements and was told dress would be altered in shop. Arranged appointment for 16th August, phone call in morning to say dress hadnt arrived, went to shop they didnt… Read Full Review

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★★★★★

“Fantastic!!!”

Written on: 13/10/2011 by Jade1001 (1 review written)

I Found my experience absolutely fantastic, the staff was so helpful and helped me find the dress off my dreams, my day went smoothly and everybody loved my dress and I felt like a princess all day...couldn't ask for better service… Read Full Review

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★★★★★

“Excellent customer service. I was made to feel so...”

Written on: 12/10/2011 by Leedsbride (1 review written)

I had the best experience. After feeling nervous I was made to feel at ease and there was so many dresses to choose from. The overall service I had was superb. I can't thank the girls there enough. Xx… Read Full Review

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★★★★★

“lovely experience, very knowledgable staff!”

Written on: 04/07/2011 by missmoggy (1 review written)

I visited this store on Saturday and my sales assistant was absolutely lovely! She clearly knew all about the dresses, and what would suit my shape and tastes, which really helped me find my dress. I can't wait to get married in the dress I've chosen and probably wouldn't have even tried it on without the helpful guidance of the staff, I would recommend this store, especially to those brides to be who haven't decided on a particular style yet, because it was so good to get an expert opinion… Read Full Review

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★★☆☆☆

“poor customer service”

Written on: 30/06/2011

I went there 2 days ago and I wasnt really sure what kind of dress I am looking for. After trying on 4th dresses the shop assistant 'nicely' suggested that maybe I should try antoher shop because in her opinion they dont have wedding dress that I am looking for. Although at the start of the visit I pointed out that I dont have a clear idea of the style of the dress I would prefer, she did not offer any other dresses except of those I've chosen, even ignoring the choices that my mum and my… Read Full Review

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★★★★★

“I would just like to comment on the brilliant...”

Written on: 26/11/2010 by jennyspendapenny (1 review written)

I would just like to comment on the brilliant experience I had when getting my Bridesmaids dresses from Berketex. They were a beautiful quality and fit and the girls loved them! and the special offer they had on really helped me budget for other things for the wedding. Thank you Berketex!… Read Full Review

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★★★★★

“I initially went into my first appointment with...”

Written on: 29/10/2010 by mirandapanda (1 review written)

I initially went into my first appointment with Berketex with some reservations because of some of the poor reviews I read on here but fortunately my experiences were to the contrary. I went to Berketex before christmas last year and my wedding was two months ago; it was a dream. My day was made even more perfect by the level of service and attention to detail that the girls at Berketex Leeds gave me. They were so warm and friendly and as soon as I entered the store for my appointment I had… Read Full Review

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★★★☆☆

“My daughter and i went to the Leeds store approx 2yrs...”

Written on: 28/05/2010

My daughter and i went to the Leeds store approx 2yrs ago. the dress was chosen and at the time the staff friendly and helpful. She contacted them a couple of weeks ago to see if the dress had arrived and found out they ordered a size smaller than the sample one she tried on which fitted perfectly. We now have to wait for another 2-3 weeks till she can try it on, as not yet arrived in the shop, by then it will be 3weeks till the wedding. !!! we are not impressed and hoping that it will fit. The… Read Full Review

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Berketexofficial's Comment

Written on: 08/09/2010

Berketex Bride strive to provide the perfect designer wedding dress or bridesmaid gown to all our brides and/or their attendants. We're deeply saddened when any of our brides are in anyway unhappy with our service or our product, which we believe to be the finest in the industry.
<br/>
<br/>At Berketex Bride we believe we are privileged to help tens of thousands choose their dream dress each year and can assure all our brides that they and their dress are treated with the utmost attention, professionalism and friendliness as our sole aim is to provide an unrivalled service and designer garment of the utmost quality.
<br/>
<br/>Listening to more than a million brides over the past 50 years we know that every bride is unique and that only by continually improving our service, and providing the very latest in designer wedding gowns can we ensure that each bride receives the unique service and gorgeous gown that we aspire to provide.
<br/>
<br/>

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Dawn Tyler's Comment

Written on: 04/12/2010

I also have found that the dresses that Berketex offer are very nice and good value but it is the staff that let the stores down, they are very rude and condensending and pushy the bride asks to see the bridal gowns and they say along that wall over there and no special service nothing to make you feel special when you are spending 2000 pounds on one dress and then bridesmaids dresses for 6. Not very good do you mind loosing out on &pound;3,500 plus because the staff in the Peterbourgh store could not bother. I took my money and my neice to another store a very small one in Kirton in Boston that I had heard of who made her feel the princess that she will be on her wedding day.

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★★☆☆☆

“I have to say I was disappointed by the service I...”

Written on: 10/01/2010

I have to say I was disappointed by the service I received at berketex. I found the staff to be pushy, and despite me saying I had a budget of £1000, found there wasnt a great deal of choice under my budget. I still tried some dresses on as my mum said she would contribute if i really loved something, but to say the dresses were expensive, i wasnt impressed with the quality. I have now choosen my dress elsewhere!… Read Full Review

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★☆☆☆☆

“My Daughter got married on Saturday , we bought her...”

Written on: 17/08/2009

My Daughter got married on Saturday , we bought her dress from Berketex brides in leeds and i have to say i am disgusted with the treatment she recieved,on the morning of the wedding myself and my mum arrived at my daughters house to help her dress only to find that 1 hour before he wedding car was due to pick her up that a panel was missing from the back of the dress, we couldnt get her into the dress without it, we rang them , was told they would borrow one from another dress and send it in a… Read Full Review

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Berketexofficial's Comment

Written on: 08/09/2010

Berketex Bride strive to provide the perfect designer wedding dress or bridesmaid gown to all our brides and/or their attendants. We're deeply saddened when any of our brides are in anyway unhappy with our service or our product, which we believe to be the finest in the industry.
<br/>
<br/>At Berketex Bride we believe we are privileged to help tens of thousands choose their dream dress each year and can assure all our brides that they and their dress are treated with the utmost attention, professionalism and friendliness as our sole aim is to provide an unrivalled service and designer garment of the utmost quality.
<br/>
<br/>Listening to more than a million brides over the past 50 years we know that every bride is unique and that only by continually improving our service, and providing the very latest in designer wedding gowns can we ensure that each bride receives the unique service and gorgeous gown that we aspire to provide.
<br/>
<br/>

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★★★★★

“I had 3 appointments booked at different shops...”

Written on: 25/03/2009 by bridey (1 review written)

I had 3 appointments booked at different shops throughout the day and after visiting Berketex I found my wedding dress and decided not to even visit the other shops as I was so impressed. You can even spread the cost over the year - just what I needed in the credit crunch!!… Read Full Review

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★★★★★

“I am on a budget so picked a sample dress from...”

Written on: 18/05/2008 by hayles123 (1 review written)

I am on a budget so picked a sample dress from Berketex Bride, Leeds and paid the alteration fee which I assumed would just pay for it to be made to fit me but the staff did so much more. My gown was cleaned, repaired (it had suffered a bit as a sample) and I wasn't allowed to take it out of the shop until the staff were satisfied they had done enough for me. I can not praise this shop highly enough. If you are in danger of getting stressed about your big day then it really helps to know you… Read Full Review

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★★★★★

“My mother, my sister and I arrived at Berketex Bride...”

Written on: 03/06/2007 by abif1977 (1 review written)

My mother, my sister and I arrived at Berketex Bride in Leeds, and we were greeted warmly by the staff. A lady took all my details and those of the wedding, and then took me through the whole of their range. There was no pressure to try dresses I didn't like, and we narrowed down what I fancied trying on very quickly.

She was supportive and patient throughout, and she was really helpful about sizing and details.

My dress was the last I tried on - I just knew it was for me! I'd seen a few… Read Full Review

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