Berketex Bride, Leeds Reviews

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★★★★☆
3.6 / 5
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Latest Reviews

★☆☆☆☆

“Bad customer service”

Written on: 07/02/2015 by Lasharpe (1 review written)

Walked in went up the stairs no staff greeted us so tried to look around... Got asked to leave by a very rude lady saying they were busy ... Another lady also came in just after and also got told to leave. Bad bad customer service… Read Full Review

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Nelly905's Response to Lasharpe's Review

Written on: 07/02/2015

I agree with you

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★☆☆☆☆

“Don't risk it!!!”

Written on: 01/10/2014 by AngelaTEmmaO (1 review written)

A few days before my wedding I was forced to pay over £200 that I was not only not expecting to pay but was assured I wouldn't have to. The store, apparently, made a mistake. At my expense. Then just to make sure I definitely regretted my decision to use Berketex Brides- the head office were rude and threatening. They were utterly unprofessional and I was held to ransom in that I either paid (the ever increasing) amount or they would not let me have my dress, literally 3 days before my… Read Full Review

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★★★★★

“amazing.can't do enough”

Written on: 28/08/2014 by AverieHudson (1 review written)

Would just like to say a big thank you to leeds store x my daughter and I visited. Last week and tried on numerous dresses. Its true that when you find the one you wil know !!! Both my daughter and I had tears in our eyes when she tried on the dress the shop assistant was so lovely it was a perfect moment xwe ordered the dress which will be ready after christmas.we are so looking forward to re visiting in january along with bridesmaids. Thank you once again Berketex leeds looking forward to… Read Full Review

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★★★★★

“Simply the best”

Written on: 18/09/2013 by Millie3 (1 review written)

I bought my dress earlier this year and have to say my experience from walking into the shop 10 months ago to leaving the shop with my gorgeous dress was superb. The staff we all so friendly and even when I was getting stresses about other aspects of my wedding they were calm and reassuring. There was a huge choice of dresses and the shop is large enough for me and my bridesmaids to sit comfortably while we had our fittings. A great experience - just wish I could afford to do it every year!!… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 08/09/2013 by Armygirl (1 review written)

It was my first experience of trying on wedding dresses and my mum and sister came with me, I was nervous but excited. The staff were so welcoming as soon as we walked in even though we hasn't booked an appointment they let us walk round and look at the gorgeous dresses, they said they had an appointment free later that day so we went for lunch and came back. I'm so glad we did. The sales lady listened to my ideas and made a few suggestions then let the 3 of us choose about 6 dresses ourselves… Read Full Review

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★☆☆☆☆

“Dont give this company your money!!!”

Written on: 19/02/2013

awful service THROUGHOUT, take your money elsewhere as these people will take it off you then dont want to know YOU. they arent interested in weddings ,ONLY interested in ripping people OFF. do more research online… Read Full Review

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★★★★★

“Norwich city centre shop- amazing!”

Written on: 16/04/2012 by frankilou (2 reviews written)

Just had to leave a review about my recent visit to the Bertex Bride shop in Norwich. The lady that was helping me out was named Stephanie and OMG she was amazing!! she was such a lovely lady that truely helped, not in an over bearing nor pushy way but perfect!! I had previously gone to the oxford street store and was HUGELY disappointed at their lack of personal skills and helpfulness! But Steph and her colleague that day were so lvoely and welcoming I had such a good time trying on the… Read Full Review

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★★☆☆☆

“Nightmare”

Written on: 09/04/2012

I ordered my dress in october 2010 for my wedding in august 2011. The service was great when i ordered it. However in July i rang to find out how everything was coming along. They told me the dress would be in by the end of month, however it was not. Rearranged for beginning of august, bare in mind wedding was 20th Aug, did measurements and was told dress would be altered in shop. Arranged appointment for 16th August, phone call in morning to say dress hadnt arrived, went to shop they didnt… Read Full Review

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★★★★★

“Fantastic!!!”

Written on: 13/10/2011 by Jade1001 (1 review written)

I Found my experience absolutely fantastic, the staff was so helpful and helped me find the dress off my dreams, my day went smoothly and everybody loved my dress and I felt like a princess all day...couldn't ask for better service… Read Full Review

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★★★★★

“Excellent customer service. I was made to feel so...”

Written on: 12/10/2011 by Leedsbride (1 review written)

I had the best experience. After feeling nervous I was made to feel at ease and there was so many dresses to choose from. The overall service I had was superb. I can't thank the girls there enough. Xx… Read Full Review

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