written by grFaulkner62 on 06/03/2024
Returning a clothing item, I had taken the wrong delivery note with me. The Kidderminster branch, worked really hard to help refund my online purchase, even though I had the incorrect paperwork. Using my email order confirmation number, he was able to assist and process the refund there and then, no need for me to make another journey! Thank you fantastic customer service; Very patient and extremely helpful.
written by VulnerableCustomer on 23/12/2023
This year, Sainsbury's has disappointed me. I did grocery shopping last Saturday, the 16th, to be delivered on Sunday, but they did not turn up. I called them on Monday morning, and the customer service said untrue to me and said that it would be delivered on Monday evening. They did not turn up. Therefore, Sainsbury's is disgusting. I paid for delivery, but they tricked a disabled, vulnerable customer. On Tuesday, I received an email that my shopping delivery had been cancelled. How can someone trust this disgusting supermarket? They need to be closed down. They have made so much mess, offering customers a £200 offer with their Nectar Card, but then emailed them that they made a mistake. Wow, what a joke! Shame on you, Sainsbury's. From now on, I will never shop at their disgusting supermarket and will discourage my work colleagues, family, and friends from shopping there.
written by Moulton99 on 02/12/2023
I regularly shop in Sainsbury Brentwood and on 16/11 visited for the third time that week. I parked up, bought some products and was gone within approx an hour. A few days days later I was sent a £70 parking charge notice (with an option of a 'reduced' £40 charge if I paid up quickly) as I had mistakenly not picked up a free two hour customer parking ticket. On an aside, at that time in my life, I was visiting hospital on a regular basis as my two month old nephew was seriously ill, so I was not in my normal state of mind. I immediately lodged an appeal with Euro Car Parks as I had a receipt to prove I was there on that date at that time & that I had bought products. I explained and provided bank statement proof that I was a regular customer, and that at that time I was dealing with a lot of stress and worry in my private life due to my nephews illness. They turned this appeal down flat. I also contacted Sainsbury directly via email as I felt this was a miscarriage of justice & was sure they would help me, being a long term, regular customer who had bought in store on that date and at that time. On the first email I explained the situation & attached proof of receipt, bank statement, etc, and explained my personal situation. I asked if they could intercede on my behalf with Euro Car Parks. Their representative, replied with no empathy re my personal situation. He advised me that Sainsbury worked closely with Euro Car Parks, but did not help me & just told me to wait for the appeal to be reviewed by Euro Car Parks. I sent further emails to their 'our.reply' email account, one of which they did not even reply to, my last one advised them that 'I am disgusted to advise you that Euro Car Parks turned down my appeal, even though I was able to prove I had attended the Sainsbury’s Brentwood store (with a shop receipt) at that time, and was a regular shopper (as per my bank statement). To be charged a ‘reduced’ £40 because of a minor mistake where I can prove I attended the store & bought products, is grossly unfair' I asked them 'Are Sainsbury’s aware of Euro Car Parks practices against Sainsbury’s customers? Please revert, as I am extremely angry, annoyed & dissatisfied by this practice, and will need to take this further, as an injustice has been carried out by Euro Car Parks, and by association Sainsbury’s'. I asked if my query could be passed to the Brentwood store manager. I had a completely unprofessional reply today, where he did not answer this question. I think he did not even read my email, as he replied 'As he had written in his response the only appeal process is with Euro Car Park who will be in touch once they have reviewed the appeal. Unfortunately we are unable to assist any further with this matter'. I therefore had no choice but to contact Sainsbury again, I replied 'Please can you read my email? I have appealed and have been turned down by Euro Car Parks, even though I visited & bought products from Sainsbury Brentwood on that date and at that time'. I asked him to answer my question 'Are Sainsbury’s aware of Euro Car Parks practices against Sainsbury’s customers?'. I await an answer, but will not hold my breath. I am shocked by Sainsbury in particular and their need to back a £70 parking charge notice, plus their complete lack of empathy for a regular customer who made a minor mistake, but was able to prove with a shop receipt and bank statements that they bought products in store, on that date and at that time. I won't be shopping there ever again; I feel like I have been tricked. I would really like other customers to be aware of these (in my view) underhand practices. In the long run, Sainsbury have gained a PCN from me, I hope they enjoy it :( BUT, they have lost my loyalty, my trust, my respect and my long term spending power. I will also be telling all my friends and family about what has happened, as I would not want anyone else to have to receive a PCN for £70 for an hours parking where they can prove they did shop in store.
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As rated by our community of reviewers
Brookfield2023's Response to Moulton99's Review
Written on: 22/12/2023
I just had a very similar experience in the same store.
I have visited the store previously and they were not using a parking system, as I remember actually a king people last time.
On 11/12/23 I visited. It was very busy and I found a pace and parked. I did not even think about displaying a ticket, as recalled my previous experience. Today 22/12/11 I have received a parking fine for £70 from Euro car parks. I too have proof of my shop from bank receipts ect, but after reading your experience I don’t think I will bother appealing. I agree, very poor service and I didn't notice any changes or ticket payment machines.
Never again.
J. Green
Moulton99's reply to Brookfield2023's Comment
Written on: 22/12/2023
Hello,
Thank-you for your reply, I really appreciate it & I am very sad you have had a similar experience to me. I am not giving up though & I would suggest you don’t either, otherwise this will keep happening to other people. I particularly worry about people who can’t afford this type of nonsense charge. I believe that Euro Car Parks and some parts of Sainsbury want us to give up & just pay up. I have managed to speak to a store employee at Sainsbury Brentwood. They have actually been helpful & have understood why I feel this charge is completely unfair and unjust. They are trying to get a refund processed for me from Euro Car Parks. I would suggest trying the management in the store you had the issue with, as the online help from Sainsbury was abysmal, and Euro Car Parks could not care less that I was a regular customer who had proof of buying in store on that date and at that time.
Best of British & hope you have a lovely Christmas!