Sainsbury's Reviews - www.sainsburys.com

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★★☆☆☆
1.9 / 5
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Latest Reviews

★☆☆☆☆

“Charged 3 Times for one delivery and wrong items sent!”

Written on: 05/12/2014 by Arberist (1 review written)

Spent most of day arguing with Sainsbury's. Our first attempt at shopping on line. Sainsbury 'phoned to say my wife's card was turned down, so paid on mine. Checked her bank and Sainsbury had taken two payments from it for same delivery. (Plus payment from mine) Order at £83 and they took £99 three times! Still trying to get refund from them. Plus when order came, despite "no substitutes" chosen, several totally wrong items delivered and items not ordered added and charged for. Bank (Halifax)… Read Full Review

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★★☆☆☆

“Wine delivery”

Written on: 06/11/2014

Ordered 12 bottles of wine online eventually, very poor site! Delivery booked for next day between 7-8pm. Delivery arrived an hour late 9pm and the wine arrived in 4 split plastic carried bags, 3 bottles to a bag. Very lucky that they didn't break, why didn't they use the free cardboard carriers you can get in the shop? Good wine offer but poor delivery service… Read Full Review

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★★☆☆☆

“Not impressed with online shop”

Written on: 19/09/2014 by Schaeferam26 (1 review written)

Following a recent order I emailed Sainsburys to complain about the poor shelf life of some items and although they replied with an online voucher to use on my next shop I found this useless as I don't intend to shop with them again. Why can't they refund unsatisfactory items like other stores do? If they substitute items you have to pay the full amount of the new item - even when they substitute items for ones that are far more expensive. Would not recommend at all… Read Full Review

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★☆☆☆☆

“Sainsbury online, what a painful experience”

Written on: 11/09/2014 by Holder499 (1 review written)

Just wasted an hour registering for Sainsbury online and starting to shop. What a bad experience! The website logged me out multiple times and came up with error messages , or 'try later'. I finally booked a convenient slot, selected all my shopping and got thrown out before completing the sale. I eventually got back in again, but had lost slot and no more were available. This was my first time using the service - it will certainly be my last too! Looking at how bad the reviews are and the… Read Full Review

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★☆☆☆☆

“Slow is a really good day for this website...”

Written on: 26/08/2014 by Hickeyad467 (1 review written)

Slow, crashes easily, loses items and basket. Going back to Waitrose. Delivery nearly always late......always items missing… Read Full Review

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★☆☆☆☆

“Awful website, dodgy food”

Written on: 12/07/2014 by rpmn (1 review written)

Website slow at best, looses orders and crashes at least twice each time I access it. Food when delivered is usually on the sell-by date, the vegetables look like they were found in a skip at the back of the store and bottles are often open and leaking. The drivers are friendly and share my frustration. I have been told by them on many occasions that the manager of the Exeter store (Lorraine) is utterly indifferent to her customers and to their complaints. Head office are not much better, I… Read Full Review

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★☆☆☆☆

“Appalling! Sainsburys loses my £600 a month custom”

Written on: 29/05/2014 by JamieMcNally359 (1 review written)

Over a month ago my car was run off a narrow country lane into a hedge by a Sainsburys online deliver driver who was driving too fast around a blind bend. If I had not driven my brand new smart car into the hedge, scratching it in the process, there would have been a nasty accident.The driver was completely unconcerned and sped off as soon as I said I was taking his number plate. I complained to the store manager of my local store - Tunbridge Wells. Two weeks later I still had not heard… Read Full Review

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★★★★☆

“Fast reliable and time saving ”

Written on: 17/05/2014 by Mrdarcey (1 review written)

Just got my first ever online grocery delivered God knows how anxious I was since last nite when I put my order as I'm kind of OCD regarding to picking up stuff with well in shell date and good quality especially fresh items which used to take me ages . Wasn't disappointed at all as the gentleman from Kimberly who delivered it was ever so polite and helpful and most important professional after he left I began to go through each bag all in good shape and well in date and fresh just my basic… Read Full Review

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★☆☆☆☆

“ONLINE SHOPPING TOTALLY RUBBISH”

Written on: 05/05/2014 by 412Harris (1 review written)

UNINTERESTED DRIVER JUST WANTING TO DUMP STUFF ON THE FLOOR AND GO. SUBSTITUTE PRODUCTS SUPPLIED NOTHING LIKE WHAT YOU ORDERED. WHEN YOU REFUSE THE SUBSTITUTES YOU HAVE TO WAIT 10 DAYS FOR A REFUND BUT STILL HAD TO GO TO SHOP AND PAY AGAIN FOR THE ITEMS THAT WERE SUBSTITUTED. NOT GREAT SELL BY DATES. TESCO DO IT MUCH BETTER… Read Full Review

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★★★★☆

“good sevice”

Written on: 02/05/2014 by Bruce199 (1 review written)

very good customer service. i recently visited finchley central local store, the staff are very good , i think the girl kavitha she is very good service. and active person. i will shop again their. thank you jessy mary… Read Full Review

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★☆☆☆☆

“NO CUSTOMER SERVICE”

Written on: 23/04/2014 by Abbigailj479 (1 review written)

Ordered over £135.00 worth of shopping months ago. After I unpacked it, noticed one item was mouldy, one was completely crushed, the other twice the price as advtertised on website. Went to Sainsburys in Cross Levels Way, Easbourne, woman at Customer Services very off-hand and rude and said because they are chilled items, once i've taken delivery of them there's nothing they can do and that I should have checked while the driver was still there! Who goes through £135.00 worth of shopping… Read Full Review

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★☆☆☆☆

“Cheap And Not Cheerful”

Written on: 12/04/2014 by rdeebee (1 review written)

We've shopped online with Sainsburys for a number of years. Now they've changed their online shopping website. What a mess, plastered with cheap n' nasty looking banner adverts for "offers". Usuals, now called favourites, just disappear from one week to the next. Settings get reset so your substitution preferences need setting every shop! Website seems to hate cleaning products, they never get put in your favourites no matter how many times you buy them! it used to be a quick and simple… Read Full Review

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★★☆☆☆

“Sainsbury won't let me put an order in :(”

Written on: 07/04/2014

Well.. I'm a customer and when i went online to the sainsbury website, I logged in and i tried putting an order in and the website won't let me and I have to do it before tomorrow 8th April and the website is starting to get me angry and I just want to put an order in... I would recommend sainsbury to a friend but only the in store Sainsbury. Not the online one. Sorry sainsbury... I used to like you but now i don't like your shop anymore. :( I would like to know the calories of the items… Read Full Review

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★★★☆☆

“Bread from the bakery ”

Written on: 21/03/2014 by Mws77 (1 review written)

For the first time I have shopped online with groceries from Sainsburys, I found the web site quite difficult and when I wanted bread from their bakery there was no option of having it sliced or unsliced, which I feel there should have been… Read Full Review

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★★☆☆☆

“Sell by dates”

Written on: 11/03/2014 by Bonnie.g (1 review written)

Sainsburys is the only supermarket I shop at...I normally go in store but it's so stressful as I have three children so yesterday I decided to do it online...my shopping has just arrived...iv unpacked an noticed all the cell by dates are used by 13th march witch is two days time...I've ordered a weeks worth of shopping and have to eat it within two days...not happy at all...never again… Read Full Review

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★★★★☆

“Could improve in some areas”

Written on: 04/03/2014 by Ward223 (1 review written)

I have been using this service for a few years now and I also use the other online supermarkets. On the whole it is okay except a few things as listed below: Dated items are sometimes too close to the use by date or on one occasion past the use by date. The receipt is just a till receipt and not a printed out receipt on A4 paper like the other supermarkets, which makes it a lot clearer to check items and offers/promotions and also on Ocado and Morrisons they list use by dates of items. This… Read Full Review

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★☆☆☆☆

“Site doesn't work - waste of time!”

Written on: 21/02/2014 by aksehf (1 review written)

I tried to sign up and do my first grocery order, but after TRYING and TRYING to order, the site kept on bombing out. I have since given up and will never attempt to try their site again. As a matter of fact, I am so upset about my time being wasted, I'll avoid their stores in the future too… Read Full Review

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★★★★★

“What a service!”

Written on: 01/02/2014 by Dawnamylouise (1 review written)

I have only recently converted to online shopping and now I will never go back to fighting my trolley through busy aisles and queuing on a Saturday with bored kids. Now the time saved is my own to enjoy. This is worth more than with the delivery fee which was only a little more than my petrol cost to start with. All my items were delivered on time and with a smile. Thoroughly delighted with this great service!… Read Full Review

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★★☆☆☆

“Check your order carefully!!”

Written on: 26/01/2014

Have just received an order with part of the order (several pizzas for teenage party) was missing. When I contacted them and explained they could not find where they went. All I was offered was £5 voucher and a refund. Considering it cost me £5 to get the order delivered and I am now going to have to pay for take away pizzas I am out of pocket and a huge inconvenience. My last delivery I was also given someone else's shopping. Got it all out and started putting it away when I was called… Read Full Review

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★★☆☆☆

“Good discounts, frustrating website and shopping...”

Written on: 14/01/2014 by MrsH-B (1 review written)

I have shopped online with Sainsburys a few times since the summer 2013. I can usually get good deals, however when my shopping is delivered I find items missing. I feel I am going crazy and forgetting to order basic things like bread of milk. When NO..!! Things get deleted from the basket all the time. The website boots you out, then when you log back in, things go missing which is okay if you got a few things to remember. A massive shop it's hard to find what's missing. So.... Sorry… Read Full Review

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