DO NOT DEAL WITH THIS COMPANY. PREMIER TRAVEL They had a security breach and my CC was charged up over 5000 along with my LOC. I received an email from them telling me this. They then refused to provide the information required to cancel my account. The FBI were consulted and told me not to provide information to the call centers as they are a known entity to the FBI. I got 2 hours of run around by customer service and they kept bouncing me between departments with each department telling me it was for another department to deal with. I asked the finance dept for a manager, they refused, told me to call customer service and ask for a manager. Customer service told me they don't have a manager and hung up. I then conference called both departments and this is where it gets hilarious. They both said they were not allowed conference calls and hung up on each other. What company does not allow inter office communication, no one, just sham agencies. I have lost 5000+ on random purchases in Mexico since becoming a member and they are not willing to make any sort of effort to help fix this problem. The FBI were notified and the RCMP as well, they already have ongoing investigations into this company. Hope this helps someone before they are ripped off and ignored by just another online sham.

I booked a family holiday to Jersey, which was not cheap. I was taking my grandfather back to the country he used to take me when I was a child. Sadly and unexpectedly my grandfather died and their treatment of us was outrageous. No compassion at all. Wouldn't allow a name change I was told u had to pay £384 for a seat on the plane. My husband then found out he had to go away with work and they wouldn't let me change my husbands name to my father's! I had a twin room and a double room booked so I really don't understand why they couldn't just change an admin fee to change names. I will never recommend them nor will I travel with them again.

Sadly was diagnosed with Covid 5 days before travel. T&C's clearly stated i would be able to postpone or amend booking to allow someone else to travel in my place but the company FLATLY REFUSED After a number of emails and long discussion on the phone they said i could amend booking so that someone could travel in my place if i paid £630!!!!!! - which is MORE THAN THE COST OF MY WHOLE HOLIDAY!!!! Aurigny the airline separately confirmed to me that they would not impose any charge for amending details of person flying so Channel Island Direct (Part of Premier Holidays)are clearly trying to profit from my unfortunate situation. As CID's very own T&C's state that in the event of Covid diagnosis either a postponement or replacement traveller is allowed (subject only to a £25 amendment fee) I will be applying for a CCJ against the company to recoup my money. All in all a very poor experience and i would warn anyone considering booking with them to be warry of their unethical behaviour and complete disregard for their own T&C's which they flatly refuse to honour.

I think this was probably the best holiday I’ve ever had. Plus we had some problems getting to the airport 5 hours early and they made it good with a really polite letter and nice gesture. Thanks customer service team. Nice private transfers and stress free travel is rare in 2019. But you guys are pros. Even in Africa where things don’t always run precisely to plan! 100% recommend for all your Safari fun. Ps the horse riding safari is the best in the universe. Lovely animals and a great guide who taught us al about the bush and the animals. Plus the other guests were really lovely.

This Agency has served me quite well in the past. However what was objectionable this time was that having made a minor enquiry from one staff member I was told next time I went in that I could only speak to that same person. She was busy with another customer and there was another staff member free who could easily have signed me up for the holiday I wanted. But she refused to deal with me and suggested I try again later. That was ridiculous. Putting customers first? I decamped to TUI who provided great service

We booked a multi-location holiday with Premier going to Hong Kong, Bangkok, Phuket and Dubai and have to say it was the best experience we could have hoped for. We were a little nervous about so many flights, transfers and hotels with so much that could go wrong but everything ran perfectly. Hotels were all fantastic in great locations, flights were all really good times and the transfers were so fast and professional - best we’ve ever experiened! We were given a little gift when we landed in Hong Kong and received 3 free tours on 3 of the locations plus free dinners, massages etc, then after getting home they sent us a box of chocolates as a welcome home. Prices were very good and the whole booking experience was first class - we would book with these guys every holiday if we could.

We used Premier Holidays to book our 2 week honeymoon to Thailand and the booking process was very simple. Our agent talked us through all of the options and was happy to make amendments quickly and easily to our requirements and fit within our budget. We have just returned from our trip and I was very impressed with the way that everything was organised. All of our private transfers were on time, with professional drivers. All of the hotel check-ins were simple, and we got a few free upgrades because of our honeymoon. Overall, we were really impressed and will be using Premier Holidays again. The overall price of the trip was also very competitive. The only minor issue was that we were not offered an additional activity during one of our stays, but this was rectified in the location.

I am sorry to say that this company has really left the whole family with a very bad taste in our mouths? I booked a holiday of a lifetime with them and even after painstakingly going through all the hotels etc with their sales staff ( as a wheelchair user) I was given very bad information from them who just took whatever the hotel told them ie. that the hotels were accessible and after getting there were loads of stairs/ steps! They seem to just blame the hotels and ground handlers and take no responsibility whatsoever! Totally misled and I believe breeched their contract with us!

Appeared good at the beginning but after pointing out that I was a wheelchair user and that I wanted to go to Asia (Singapore, Kuala Lumpur & Langkawi) then went and gave me really bad access info in one place and did not reveal the truth in another! Also had major problems with the airline tickets and ended up being downgraded! I wouldn't book with them if I had a choice.

From the first contact to the box of chocolates we received on our return, everything was just perfect on our recent trip to Thailand and Singapore with Premier. The price was fantastic, all the transfers happened like clock work. Thank you premier.

this company is going into administration. . I hope there are not too many holidays that will be ruined!

Very impressed with Premier Holidays. Our trip to Thailand started with 4 days in Bangkok and a rep was waiting at the airport and showed us to a lovely air conditioned taxi for our trip to our hotel. Next day A rep saw us and was really helpful. We wanted to explore on our own and she gave us loads of tips and didn't push her trips at all once she knew that we wanted to find our own way. Taxi to the airport to Phuket was on time and again top class car. All our encounters with the various reps were brilliant. On our last flight home I was given the box of Orchids before our departure. Great company.

From making the booking to coming home premier holidays gave excellent service. My husband and I have just returned from two weeks in Thailand. We stayed 4 nights in Bangkok then 10 days cape panwa in Phuket. Premier holidays were very professional and helpful with booking. Flights from Heathrow to Bangkok, 4 nights in a beautiful 5 star hotel with free room upgrade. A half day city tour included and private transfers too. Driver waiting at airport with bottled water and all info for us. Lovely car to hotel where rep waiting to greet us. After a chat miss Lynn booked us into our room.private transfer to airport onto Phuket, again driver and rep collected us from hotel, and even checked us in on our flight. Private transfer to greet us at Phuket to take us to the lovely Kantary bay hotel. Full day excursion including lunch following day, again met our rep.return journey just perfect. All transfers, hotels and arrangements were perfect and very punctual.on return journey I was presented with a beautiful box containing orchids. Still flourishing at home one week later. All at a fraction of cost of other tour operators. Well done Premier holidays my future choice of travel agent

Booked through Premier Holidays via Travelzoo. I wasn't sure what to expect but on arrival to KL we got picked up in our own taxi. The the next day we had a city trip - part of the package and an E class Mercedes was parked outside our hotel and we couldn't believe we had our own car for the day with a driver who was excellent and showed us all of the city. We then ventured over to Borneo and stayed at the 5 star Shangri La that was superb and the local rep was excellent. Premier holidays was fantastic, we travel every year and they are the best we have ever been with. From the time we got on the plane till we got back was just so easy and we never had to chase or ring for anything. The hotels are top class and if you check on trip advisor, most if not all of their hotels are very well rated. We are now planning to go to Cambodia and Vietnam and we will book with PH.