TopShop Reviews - www.topshop.co.uk

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★★☆☆☆
1.8 / 5
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Latest Reviews

★★★★☆

“Surprisingly alright ! ”

Written on: 28/06/2014

Having read all the negative reviews I was very apprehensive about ordering online but I'm glad I took the risk . Initially my payment remained "pending" with no progress on the topshop website with my order for 3 days after placing it . My first phone call to cancel an order took me an hour to get through and this is not a free phone number either ( consider changing this topshop ! ) however the sales assistant was helpful the order got cancelled and I got my refund 3 days later . The… Read Full Review

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★★★★★

“EXCELLENT CUSTOMER SERVICE”

Written on: 20/06/2014 by Lloyd1969 (1 review written)

I am not a 'normal' Topshop shopper, being over 60. I had seena a skirt that I liked in Topshop in Menary's Tempest in Bangor Co Down but they didnot have my size. I went to Topshop in Victoria Square in Belfast and was served by a lady who went out of her way to locate the skirt for me. It was not sold in that branch but, thankfully, someone had returned one to Victoria Square and Rebecca L found it for me. She was such a pleasant girl and had a lovely way with her. I would return to that… Read Full Review

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★☆☆☆☆

“Absolutely Disgusting customer Service”

Written on: 10/06/2014 by lauren.mancini.50 (1 review written)

I ordered a pair of boots online with a standard delivery. Not only have i not received the item yet, but when you go on to the website for Hermes the delivery company that they use, there isn't even a contact number to speak to a human being... I have spoke to the customer service dept after being put on hold for nearly 30mins.. finally spoke to someone to be told that she didn't know where my item was and that i could have a next day delivery if i pay another £50 and Topshop will refund my… Read Full Review

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★☆☆☆☆

“Failed to refund an item never collected from store”

Written on: 17/05/2014 by Flores1972 (1 review written)

Despite trying to contact customer services for over 10 days I just keep recieving anautomated response to say they will respond to my query within 48 hrs. The have had my returned item (never collected) for over 8 weeks and have not refunded my account. … Read Full Review

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★☆☆☆☆

“Load of Rubbish”

Written on: 24/03/2014

staff dont care about customers whatsoever they just stand around chatting amongst themselves. And the products are of poor quality so I dont know what those high prices are about… Read Full Review

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★☆☆☆☆

“Disgusting worn clothes badly packaged”

Written on: 03/02/2014

Received my parcel to discover my shorts had been carelessly rolled into a ball, disgustingly stretched and creased and had clearly been worn as the crotch area was stretched! There was also a huge line of thread that had came off and the tag had clearly been re stapled on as you could see the old holes.. DEFINITELY won't order online again! And I will be returning these hopefully as it looks like I have worn them now, thanks a lot topshop. So annoyed. However there was no problem with the top… Read Full Review

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★☆☆☆☆

“Shocking Customer Service!”

Written on: 22/01/2014 by cgb1 (1 review written)

after my parcel not being delivered to a store address i wanted to get in touch with topshop. the reply to my email was ' Thank you for your email received I apologise for the delay in responding to your concerns. We are currently receiving an unusually high volume of emails and very much appreciate your patience. Unfortunately I would not be able to discuss the order due to the Data Protection Act. I can advise that the person who is on the billing details will need to contact us. We will… Read Full Review

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★☆☆☆☆

“My order is too late.”

Written on: 05/01/2014 by Tiya (1 review written)

I ordered clothes and choose collect from store last 2 weeks. Now I did not receive anything from them. It's terrible. I try to call them but no one did not answer me. BAD SERVICES… Read Full Review

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★☆☆☆☆

“Appalling on line ordering”

Written on: 26/12/2013

For a second time I have been charged for home delivery when I had selected the free in store delivery. The system drops back to the chargeable delivery if you change any other details on your order without highlighting this to you. I wonder how much extra revenue they make from this sneaky little trick!… Read Full Review

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★☆☆☆☆

“Staff are pathetic”

Written on: 30/10/2013

Staff customer service is shocking. After working for a retail store I understand the pressures of being in retail but the staff in topshop stores in Glasgow are really bad. They have almost no people skills an have awful customer service. I love topshop and it's a shame that the store has such a bad name for its staff. It seem like if they are asked to do something it's a big deal that they have got to work! Phones are NEVER answered!!!! And there are never enough sizes. Clearly something is… Read Full Review

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★☆☆☆☆

“Awful treatment from the Manager of Topshop Uxbridge”

Written on: 17/07/2013 by sshake1234 (1 review written)

I had bought a top from Topshop and had only worn it for a couple of hours. The material had freyed and there were pulls in the top. I returned the top to the UXBRIDGE Store, in the Chimes Shopping store, where a supervisor denied my request for a refund, even though I had my reciept and tag and the garment was faulty.I asked to speak to the Manager who approached my in a very hostile manner and refused to empathise with my point of view. She did not apologies on behalf of Topshop, or offer an… Read Full Review

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★☆☆☆☆

“3 months and still wait for my 60 pounds refund, no...”

Written on: 19/06/2013 by LaSimone (1 review written)

3 months and still wait for my 60 pounds refund, no reply to my emails, nothing. what more to say, shame as they do same nice numbers but NEVER EVER again… Read Full Review

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★★☆☆☆

“unfair recruitment”

Written on: 15/06/2013 by Kathyg63 (1 review written)

My 16 year old daughter recently enquired about part time sales advisor opportunities at the Hanley Top Shop store in Stoke-on-Trent. She was politely but emphatically told that there were no jobs available or likely to become available. On enquiring about potential vaccancies as sales advisors go off to university she was told that the ones finishing university who have worked there previously come back and fill their shoes. We thought that this was rather strange, as this implies there are… Read Full Review

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★★★☆☆

“Stuck up staff”

Written on: 02/06/2013

I shop at your Whitehaven store in Cumbria and there is a member of your staff who I find very unprofessional, the way she is unprofessional is the fact she accused me of stealing when I was in fact BROWSING!!! I am completely disgusted at this and it has put me off even shopping there anymore, she makes you feel uncomfortable and like you shouldn't even be shopping there, the way she stands and stares and watches you is disgusting like she is looking down on you and it puts me off and makes me… Read Full Review

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★★★★★

“Broughton park Alex and mica ”

Written on: 01/05/2013 by Georgia-Davies (1 review written)

Both advisers were really helpful in purchasing outfits… Read Full Review

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★☆☆☆☆

“Bullrings bullying staff”

Written on: 18/04/2013 by Turbo75 (2 reviews written)

First of all i could not leave zero stars else i would, my young wife who has only just got the confidence to use a mobility scooter due to her disability with walking and myself went to the bullring for her birthday 12 April to return ( for the 3 rd time) a pair of suit trousers, she politely explained the situation for the umpteenth time and the nice girl then brought over another staff member, my wife AGAIN explained politely but used the word Co Ro A P in her conversation when the staff… Read Full Review

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★☆☆☆☆

“TopShop it is not! ... how do you complain”

Written on: 29/03/2013

Anyone know how to complain to Top shop on behalf of someone else? I am not registered with this Company and have no intentions of doing so but I wish to complain on behalf of a family member. The delivery service is so notoriously bad I am surprised they bother to still use them. An item has supposedly been delivered at our address today - outside a secure gate ????? really??? we live on a busy duel carriage way with heavy foot traffic.... guess what .. no parcel here. Fobbed off by the both… Read Full Review

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★☆☆☆☆

“Topshop Deliveries; Appalling!!! ”

Written on: 23/03/2013

I placed an order a week ago, it said dispatched a few days later, everything seemed to be going forward as it usually would. Today I received an email saying your refund has been processed, I didn't understand this as I was told approximate delivery would be latest today and without receiving any of my items I definitely did not request to refund them. I rang customer service immediately, regardless of the fact the phone had quite clearly been answered by the computer as all I could hear was… Read Full Review

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★☆☆☆☆

“Awful delivery service ..”

Written on: 22/03/2013

Please save yourself the hastle of topshop delivery and just buy from the shop. They stated on the website that the standard delivery was 5 days to international customers. I've been waiting 3 weeks for my order and whenever I have called they hav left me on hold for more than 10 minutes. The staff are extremely unhelpful and have no idea what's going on regarding delivery and dispatching items. I was appalled by the low standards from such a big company. Sort it out topshop… Read Full Review

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★★★★★

“Hameemur who served me was really friendly and funny,...”

Written on: 15/03/2013

Hameemur who served me was really friendly and funny, it was a pleasure getting served by him. Hope he continues what he is doing… Read Full Review

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