MFI Reviews

Watch this item
0.9 stars
Average rating for this product is: 0.9 out of 5

From 2 ratings and 130 reviews

Thumb down 13% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Average Ratings for MFI

  • Quality of service0.9 stars
  • Layout of shop2.3 stars
  • Value for Money1.4 stars
  • Reviewer Ratings0.9 stars
  • Overall Rating0.9 stars

130 Reviews For MFI

  • Matt Roy 28th Nov 2008

    Reviewer rating: 0 stars


    Matt Roy's review has yet to be rated - Be the first!
    Report this review



    Good Points: None as they promised and promised to complete our kitchen to our satisfaction and failed to deliver on them following installation June 2007


    Bad Points: I found MFI to be a difficult company to deal with and that was a full year prior to going into Administration and I could have predicted it would then. Quick to debit the money but slow to respond to complaints to such an extent that 18 months later our kitchen is not complete.


    General comments: I don't agree with MFI blaming the credit crunch for this situation as I feel it has very little to do with that. I purchase my kitchen and bedroom furniture in May 2007 fitted in June 2007 and still not finished yet. I felt as though they were full of promises that were never fulfilled.
    In my opinion, CUSTOMER CARE or lack of it was the sole problem with the way this company traded and poor supervision of the tradesmen fitting out is the primary companies problems.
    If customer care is good, companies continue to trade during poor times and come out stronger in the good times.
    I still have a kitchen unfinished and have waited 18 months.
    I have no confidence in the management of this company now or its past.
    I have not had any compensation and don't expect to receive any and after all, my wife and myself only ever wanted was what we had paid good money for!

  • Guest 25th Nov 2008

    Reviewer rating: 0 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Delayed 3 times on delivery of extractor fan, no notice received, I felt I had to do all the chasing, now been 2 months since I paid and I've ordered from a different supplier but now they are telling me it has been delivered and they seem to be putting me off on my refund, store manager not available whenever I have asked to speak to one or when he is 'the computer is letting him' and central customer service appear to have no information or authority, they cant just tell me whether the item is ...

  • Carolyn Martin 21st Nov 2008

    Reviewer rating: 0.5 stars


    Carolyn Martin's review has yet to be rated - Be the first!
    Report this review


    Ordered bathroom on 7/9/08 from Barnstaple store as they said they would match internet price. Arrange delivery for 18th November. Had phone call from Marktwo on 12th to say bathroom wouldn't be delivered until further notice. Barnstaple store closed down 2 weeks ago and Exeter has taken on customers. Tried ringing them constantly for last 2 days leaving messages but I haven't received a phone call back as yet. Marktwo wont refund money as they are a separate company to MFI and says I can order ...

  • Guest 18th Nov 2008

    Reviewer rating: 0 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    We ordered out kitchen from MFI on the 25th August, although we have got most of the cupboard we still have not received our appliances. We are currently in the process of trying to cancel the order as I never want to speak or see them again.

  • BernardT 13th Nov 2008

    Reviewer rating: 0.5 stars


    BernardT's review has yet to be rated - Be the first!
    Report this review


    Order a kitchen in Sep 08. I am still waiting for delivery despite the old one being ripped out by MFI fitters on 29 Oct 08. I am currently looking at legal action to recover any cost incurred by myself. Don't go it alone use the Furniture Ombudsman 08701 620690 and lets hit them where it hurts.

  • Guest 13th Nov 2008

    Reviewer rating: 0 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    On the 24 th July we agreed to purchase a dining rom table from MFI a Segensworth in Hampshire, we were quoted 8 weeks.
    A week before the delivery we recieved a phone call advising that he delivery was nw out ntil te 11th November.

    On the 11th November 2008 we ge a call asking for am pm delivery, we chose am delivery and sure enough some little obnoxious rude cretin turned up with the chairs and no table.

    I called the MFI unhelpful customer service centre and got told it is now due the 12 Ja ...

  • Guest 29th Oct 2008

    Reviewer rating: 0 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    We bought a kitchen from MFI and had someone to come out and measure up. When we were invoiced there were a number of items missing on the order, and was told that there were items that we didn't need on the initial invoice. Went down and made payment within the time limit stated, system was not working to process payment so paper work filled out for staff to put through on another day - this apparently wasn't done so our order was cancelled without us receiving notification. We phoned up 3 days ...

  • Guest 25th Oct 2008

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I would not buy a kitchen from MFI ever again. Delivery took longer than stated and it was just a standard kitchen. Delivery arrived damaged with items missing. Was told would have to wait a few weeks for delivery but after a long argument managed to get it couriered for next day. Next day arrived and nothing came. Called contact centre, guy i spoke to seemed rude to me - at which I said I was not impressed with his attitude and he apparently cut me off. Phoned the next day and got a more ...

  • Guest 16th Oct 2008

    Reviewer rating: 4.5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    The store staff are very helpful, if there has been delivery problems its not their fault, they are salesmen, however they go out of their way to help you as best the company's system will allow them. I've had deliveries of a Bathroom and bedroom in the past, not 1 item missing, not 1 item damaged. When i got my kitchen, bearing in mind there was 67 boxes i found 1 item to be missing, I contacted their call centre and they got the item re-delivered. People only usually write on these sites when ...

  • LeighRCarlson 28th Sep 2008

    Reviewer rating: 0 stars


    LeighRCarlson's review has yet to be rated - Be the first!
    Report this review


    My wife and I choose fitted bedroom furniture for our son. MFI came out to our home a measured up which allowed us to choose the units we wanted. We paid £950 for various items. MFI eventually turned up after I waited in three times and they failed to show only to discover the items didn't actually fit in the room!! We made the decision to fit what we could meaning 1 of the 2 wardrobes and a chest of draws went back in the garage. The bad part came next. We contacted MFI expecting a ...

  • Paul Wilkinson 17th Sep 2008

    Reviewer rating: 1.5 stars


    Paul Wilkinson's review has yet to be rated - Be the first!
    Report this review


    Delivery from MFI disappointing, never turned up on three occasions!
    I found Customer Services to be far from being helpful, seemingly willing to offer no good will gesture for all the inconvenience caused.

    Service in the store very good, product very good, delivery to timescales disappointing as they sub contract and no one appears to manage this.

  • angela335 16th Sep 2008

    Reviewer rating: 0 stars


    angela335's review has yet to be rated - Be the first!
    Report this review


    delivery from MFI took longer than it should have. one of my bunkers was damaged so i had to wait for another one to come. It is still lying in my hall and no one has came back to fit the new one yet. When I phone up MFI they keep telling me that someone will be coming out but not one has appeared so far! I would definitely not buy anything from this place again!!

  • whycomplain 8th Sep 2008

    Reviewer rating: 4.5 stars


    whycomplain's review has yet to be rated - Be the first!
    Report this review


    Having read quite a few poor reviews on MFI, i feel it is my duty to tell of some good. All too often we are quick to complain but never compliment. So to all in the Rochdale area, if you need a new kitchen or bedroom, pop into the MFI store. You will receive a very good standard of service, especially if you get the same young gentleman i was fortunate enough to deal with.

  • antoinette 345 4th Sep 2008

    Reviewer rating: 0.5 stars


    antoinette 345's review has yet to be rated - Be the first!
    Report this review


    I've had a bad experience with MFI before when i did my sons room up and I didn't receive any fixtures and fittings for his furniture, i decided to give them another chance. However three months later I'm still waiting on cabinet doors and every time i ring customer services they seem to never have any sufficient answers. I'm really fed up with this company and i wonder how a big company can operate this way. I ordered an american freezer in April 2008 to go with the quite expensive kitchen i p ...

  • Guest 3rd Sep 2008

    Reviewer rating: 0 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    We bought new bedroom furniture from our some from them, it was delivered on time but 2 items were missing. When we went to put together the remaining items the instructions seemed to be completely wrong, the wardrobe doors didn't fit properly and the underbed storage had a whole drawer missing. When we complained they said they would resend the underbed storage three days later but the wardrobe doors couldn't be resent until over a month later. Three days later the underbed storage didn't turn ...

  • dk09 Rank: Lance Corporal 3rd Sep 2008

    Reviewer rating: 4.5 stars


    dk09's review has yet to be rated - Be the first!
    Report this review


    Having decided it was time to redo the kitchen, we spent quite some time looking at what was available before deciding to try MFI. We had heard both good and bad things about MFI so we were a little apprehensive, but decided to give them a go anyway.

    I'm glad we did, because in store the salesperson was incredibly helpful and didn't try to sell us anything we didn't need, only listened to what it was that we were after. We even had a chance to see a digital plan of what our kitchen would look l ...

  • Guest 3rd Sep 2008

    Reviewer rating: 0 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I was disappointed with customer service, when I phoned to check my delivery time I was told my address had been changed to another part of the country and someone had done this with my details. The assistant seemed not to believe it was not me that changed it.
    They would not accept that this was their mistake and I was told that there was no point in speaking to a manager as they could not help.
    I have to then arrange another day off and rearrange my appointments.
    I will never buy anything from ...

  • desybabe 1st Sep 2008

    Reviewer rating: 4.5 stars


    desybabe's review has yet to be rated - Be the first!
    Report this review


    I have used MFI for a number of years. I have moved house a few times and always get my furniture from them. Especially when they do deals for the fitted stuff, bedroom, kitchen etc.

    To be honest I have never really had any problems that I would not expect from any job or supplier.
    Items delivered over couple days instead of all at once but that was nothing to write home about.
    The fitting work is always excellent and the design process I find helps me to maximise my spaces.

    I last bought some ...

  • sandra pattinson 26th Aug 2008

    Reviewer rating: 0 stars


    sandra pattinson's review has yet to be rated - Be the first!
    Report this review


    Bought a bathroom from MFI 2 years ago for over £1700, I believe it is now substandard - shower bath distorted and leaks toilet has a hair line crack - took out their insurance and I feel as though its not worth the paper its printed on. They have however kindly replaced the bath with a completely different size and shape which now means the tiles don't fit - no shower for us! nor does the flooring both of which I didn't intend renewing within 2 years. When I tried to complain it seemed a ...

  • Guest 23rd Aug 2008

    Reviewer rating: 1.5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Personally, I'd never buy anything from them again. My kitchen was 9 weeks later in being finished, the refund i managed to get is now nearly 4 weeks late in coming and one of the members of staff i dealt with was rude and uhelpful.

Related categories

  1. Home & Garden / DIY Shops