mfi reviews | Watch This Item.
| Quality of service | 1.8/10   |
|---|---|
| Layout of shop | 4.7/10 |
| Value for Money | 2.8/10 |
| Reviewer Rating | 1.8/10 |
| Overall Rating | 1.8/10 |
13% Recommended17 out of 130 Reviews
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130 Review Centre MFI Reviews
Full review by
Matt Roy
on 28th Nov 2008
User Rating : 0
Respect : 0Good Points: None as they promised and promised to complete our kitchen to our satisfaction and failed to deliver on them following installation June 2007
Bad Points: I found MFI to be a difficult company to deal with and that was a full year prior to going into Administration and I could have predicted it would then. Quick to debit the money but slow to respond to complaints to such an extent that 18 months later our kitchen is not complete.
General comments: I don't agree with MFI blaming the credit crunch for this situation as I feel it has very little to do with that. I purchase my kitchen and bedroom furniture in May 2007 fitted in June 2007 and still not finished yet. I felt as though they were full of promises that were never fulfilled. In my opinion, CUSTOMER CARE or lack of it was the sole problem with the way this company traded and poor supervision of the tradesmen fitting out is the primary companies problems. If customer care is good, companies continue to trade during poor times and come out stronger in the good times. I still have a kitchen unfinished and have waited 18 months. I have no confidence in the management of this company now or its past. I have not had any compensation and don't expect to receive any and after all, my wife and myself only ever wanted was what we had paid good money for!
Matt Roy's review and ratings | 234 wordsReview by
Guest.
on 25th Nov 2008
User Rating : 0
Respect : 0Delayed 3 times on delivery of extractor fan, no notice received, I felt I had to do all the chasing, now been 2 months since I paid and I've ordered from a different supplier but now they are telling me it has been delivered and they seem to be putting me off on my refund, store manager not available whenever I have asked to speak to one or when he is 'the computer is letting him' and central customer service appear to have no information or authority, they cant just tell me whether the item is ...
Guest's full review | 191 wordsReview by
Carolyn Martin
on 21st Nov 2008
User Rating : 1
Respect : 0Ordered bathroom on 7/9/08 from Barnstaple store as they said they would match internet price. Arrange delivery for 18th November. Had phone call from Marktwo on 12th to say bathroom wouldn't be delivered until further notice. Barnstaple store closed down 2 weeks ago and Exeter has taken on customers. Tried ringing them constantly for last 2 days leaving messages but I haven't received a phone call back as yet. Marktwo wont refund money as they are a separate company to MFI and says I can order ...
Carolyn Martin's full review | 223 wordsReview by
Guest.
on 18th Nov 2008
User Rating : 0
Respect : 0We ordered out kitchen from MFI on the 25th August, although we have got most of the cupboard we still have not received our appliances. We are currently in the process of trying to cancel the order as I never want to speak or see them again.
Guest's full review | 47 wordsReview by
BernardT
on 13th Nov 2008
User Rating : 1
Respect : 0Order a kitchen in Sep 08. I am still waiting for delivery despite the old one being ripped out by MFI fitters on 29 Oct 08. I am currently looking at legal action to recover any cost incurred by myself. Don't go it alone use the Furniture Ombudsman 08701 620690 and lets hit them where it hurts.
BernardT's full review | 52 wordsReview by
Guest.
on 13th Nov 2008
User Rating : 0
Respect : 0On the 24 th July we agreed to purchase a dining rom table from MFI a Segensworth in Hampshire, we were quoted 8 weeks. A week before the delivery we recieved a phone call advising that he delivery was nw out ntil te 11th November. On the 11th November 2008 we ge a call asking for am pm delivery, we chose am delivery and sure enough some little obnoxious rude cretin turned up with the chairs and no table. I called the MFI unhelpful customer service centre and got told it is now due the 12 Ja ...
Guest's full review | 165 wordsReview by
Guest.
on 29th Oct 2008
User Rating : 0
Respect : 0We bought a kitchen from MFI and had someone to come out and measure up. When we were invoiced there were a number of items missing on the order, and was told that there were items that we didn't need on the initial invoice. Went down and made payment within the time limit stated, system was not working to process payment so paper work filled out for staff to put through on another day - this apparently wasn't done so our order was cancelled without us receiving notification. We phoned up 3 days ...
Guest's full review | 195 wordsReview by
Guest.
on 25th Oct 2008
User Rating : 2
Respect : 0I would not buy a kitchen from MFI ever again. Delivery took longer than stated and it was just a standard kitchen. Delivery arrived damaged with items missing. Was told would have to wait a few weeks for delivery but after a long argument managed to get it couriered for next day. Next day arrived and nothing came. Called contact centre, guy i spoke to seemed rude to me - at which I said I was not impressed with his attitude and he apparently cut me off. Phoned the next day and got a more ...
Guest's full review | 184 wordsReview by
Guest.
on 16th Oct 2008
User Rating : 9
Respect : 0The store staff are very helpful, if there has been delivery problems its not their fault, they are salesmen, however they go out of their way to help you as best the company's system will allow them. I've had deliveries of a Bathroom and bedroom in the past, not 1 item missing, not 1 item damaged. When i got my kitchen, bearing in mind there was 67 boxes i found 1 item to be missing, I contacted their call centre and they got the item re-delivered. People only usually write on these sites when ...
Guest's full review | 189 wordsReview by
LeighRCarlson
on 28th Sep 2008
User Rating : 0
Respect : 0My wife and I choose fitted bedroom furniture for our son. MFI came out to our home a measured up which allowed us to choose the units we wanted. We paid £950 for various items. MFI eventually turned up after I waited in three times and they failed to show only to discover the items didn't actually fit in the room!! We made the decision to fit what we could meaning 1 of the 2 wardrobes and a chest of draws went back in the garage. The bad part came next. We contacted MFI expecting a ...
LeighRCarlson's full review | 223 wordsReview by
Paul Wilkinson
on 17th Sep 2008
User Rating : 3
Respect : 0Delivery from MFI disappointing, never turned up on three occasions! I found Customer Services to be far from being helpful, seemingly willing to offer no good will gesture for all the inconvenience caused. Service in the store very good, product very good, delivery to timescales disappointing as they sub contract and no one appears to manage this.
Paul Wilkinson's full review | 63 wordsReview by
angela335
on 16th Sep 2008
User Rating : 0
Respect : 0delivery from MFI took longer than it should have. one of my bunkers was damaged so i had to wait for another one to come. It is still lying in my hall and no one has came back to fit the new one yet. When I phone up MFI they keep telling me that someone will be coming out but not one has appeared so far! I would definitely not buy anything from this place again!!
angela335's full review | 92 wordsReview by
whycomplain
on 8th Sep 2008
User Rating : 9
Respect : 0Having read quite a few poor reviews on MFI, i feel it is my duty to tell of some good. All too often we are quick to complain but never compliment. So to all in the Rochdale area, if you need a new kitchen or bedroom, pop into the MFI store. You will receive a very good standard of service, especially if you get the same young gentleman i was fortunate enough to deal with.
whycomplain's full review | 155 wordsReview by
antoinette 345
on 4th Sep 2008
User Rating : 1
Respect : 0I've had a bad experience with MFI before when i did my sons room up and I didn't receive any fixtures and fittings for his furniture, i decided to give them another chance. However three months later I'm still waiting on cabinet doors and every time i ring customer services they seem to never have any sufficient answers. I'm really fed up with this company and i wonder how a big company can operate this way. I ordered an american freezer in April 2008 to go with the quite expensive kitchen i p ...
antoinette 345's full review | 188 wordsReview by
Guest.
on 3rd Sep 2008
User Rating : 0
Respect : 0We bought new bedroom furniture from our some from them, it was delivered on time but 2 items were missing. When we went to put together the remaining items the instructions seemed to be completely wrong, the wardrobe doors didn't fit properly and the underbed storage had a whole drawer missing. When we complained they said they would resend the underbed storage three days later but the wardrobe doors couldn't be resent until over a month later. Three days later the underbed storage didn't turn ...
Guest's full review | 178 wordsReview by
dk09
on 3rd Sep 2008
User Rating : 9
Respect : 0Having decided it was time to redo the kitchen, we spent quite some time looking at what was available before deciding to try MFI. We had heard both good and bad things about MFI so we were a little apprehensive, but decided to give them a go anyway. I'm glad we did, because in store the salesperson was incredibly helpful and didn't try to sell us anything we didn't need, only listened to what it was that we were after. We even had a chance to see a digital plan of what our kitchen would look l ...
dk09's full review | 237 wordsReview by
Guest.
on 3rd Sep 2008
User Rating : 0
Respect : 0I was disappointed with customer service, when I phoned to check my delivery time I was told my address had been changed to another part of the country and someone had done this with my details. The assistant seemed not to believe it was not me that changed it. They would not accept that this was their mistake and I was told that there was no point in speaking to a manager as they could not help. I have to then arrange another day off and rearrange my appointments. I will never buy anything from ...
Guest's full review | 135 wordsReview by
desybabe
on 1st Sep 2008
User Rating : 9
Respect : 0I have used MFI for a number of years. I have moved house a few times and always get my furniture from them. Especially when they do deals for the fitted stuff, bedroom, kitchen etc. To be honest I have never really had any problems that I would not expect from any job or supplier. Items delivered over couple days instead of all at once but that was nothing to write home about. The fitting work is always excellent and the design process I find helps me to maximise my spaces. I last bought some ...
desybabe's full review | 117 wordsReview by
sandra pattinson
on 26th Aug 2008
User Rating : 0
Respect : 0Bought a bathroom from MFI 2 years ago for over £1700, I believe it is now substandard - shower bath distorted and leaks toilet has a hair line crack - took out their insurance and I feel as though its not worth the paper its printed on. They have however kindly replaced the bath with a completely different size and shape which now means the tiles don't fit - no shower for us! nor does the flooring both of which I didn't intend renewing within 2 years. When I tried to complain it seemed a ...
sandra pattinson's full review | 111 wordsReview by
Guest.
on 23rd Aug 2008
User Rating : 3
Respect : 0Personally, I'd never buy anything from them again. My kitchen was 9 weeks later in being finished, the refund i managed to get is now nearly 4 weeks late in coming and one of the members of staff i dealt with was rude and uhelpful.
Guest's full review | 74 words
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