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Written on: 14/02/2014 by always_honest (1 review written)
I waited in several times for delivery only to find out that a "system error" had occurred and that the courier didn't even have them! I felt that their systems did not allow them to know what was going on. Very bad experience :-( They did credit my postage, but I just wanted reliability… Read Full Review
Written on: 11/01/2014 by paulnutton (1 review written)
Finally delivered a chest of drawers and 2 bedside tables 3 months after they should have done after not turning up when booked, then delivering furniture so battered it looked like it had been recovered from a skip. Poor customer service who do the exact opposite of what they say on their website. Avoid this retailer at all costs as you will be disappointed even though you think you may have found a bargain… Read Full Review
Written on: 13/10/2013 by Scot Lass (5 reviews written)
The cushions of my leather sofas, bought two and a half years ago are sagging so badly that I can only sit in the middle. I thought the sofas were guaranteed for 10 years but beware because only the frame is covered. the most expensive and worst sofas I have ever had in my live and I am over 60!… Read Full Review
Written on: 13/10/2013
Please please please do not buy from these people I cannot begin to tell you the grief we have had from waiting nearly 3 months to getting furnaturee to arriving (not when it was supposed too.!) it just crumbled when we tried to build it. Do not buy from them you will regret it!… Read Full Review
Written on: 06/09/2013 by higginss (1 review written)
No delivery, no managers to escalate problems to.Only wish I had read the customer reviews on this site prior to attempting to purchase furniture from MFI. Loosing the will to live waiting on anyone getting back to me… Read Full Review
Written on: 04/09/2013
I ordered a bath and panel over 1 week ago - money taken straight from my account. Delivery was supposed to have been yesterday - no contact and no delivery. I've phoned twice today to find out what has happened and after asking for a manager or supervisor they finally contacted the courier. My items were still sitting in their depot having not gone out today. I'm now waiting for the courier to contact me to arrange delivery. The delivery cost £29 and they are supposed to advise a 3hr time… Read Full Review
Written on: 26/06/2013 by Tracyoshea (1 review written)
Ordered bedroom furniture on 31st may ,the order can on 6th June ,doors to wardrobe were damaged so phoned mfi to complain and another set were ordered.AGain had a delivery date as13th June ,the doors arrived and again were damaged ,having taken another day of work and waited in for this delivery I was not happy so again phoned mfi to see what was going on and why was it that the doors were damaged again .Customer service were not very helpful and each time they said they would ring me back… Read Full Review
Written on: 06/06/2013 by Chelsarama (1 review written)
I ordered a new bed frame and mattress online using the finance option, I was told I would have to wait two weeks for delivery which I didn't mind so...delivery day arrived and I received my bed frame..no mattress! I phoned MFI and told them my mattress hadn't arrived and was told I would have to wait another month for my mattress and was told this was the best they could do for me. I opened my bed frame to find it damaged! One of the frame legs was broken, so very stressed I phoned MFI… Read Full Review
Written on: 04/05/2013 by Shelby77 (1 review written)
Ordered two double high gloss white wardrobes confirmed delivery , then was told was not in stock till end of may then night before original delivery date I received text to say my items would arrive the next day, and they did twelve boxes arrived I thought wow that's alot for two wardrobes , dad came round to help us put them together to discover some parts where white some grey no top or bottom of wardrobes only two sides and a set of instructions for a triple robe and loads of shelves not… Read Full Review
Written on: 19/02/2013
I ordered a bath panel which claimed to be adjustable it was in fact in 2 parts and was therefore unsuitable. I was advised I could return it if I organised the courier which i duly did, and paid for; then......nothing. Rang a week later and was advised 'they probably had it but hadn't done anything' I was advised if i sent the 'signed for' confirmation that would speed the process, did so and waited........nothing, rang a week later and was told 'oh yes we do have it but it was damaged by the… Read Full Review
Written on: 29/01/2013 by crookie (1 review written)
On he 18th of January I placed an order for bedroom furniture, on the same day i received a confirmation email saying my delivery would be on the 29th January. After waiting in all day i called the customer service department and asked about my delivery, they informed me that my items were out of stock and would not be arriving, when i asked them why it was 11 days since they had confirmed my delivery yet no one had contacted me to inform me that the items were out of stock the excuse was a… Read Full Review
Written on: 28/11/2008 by Matt Roy (1 review written)
I don't agree with MFI blaming the credit crunch for this situation as I feel it has very little to do with that. I purchase my kitchen and bedroom furniture in May 2007 fitted in June 2007 and still not finished yet. I felt as though they were full of promises that were never fulfilled.
In my opinion, CUSTOMER CARE or lack of it was the sole problem with the way this company traded and poor supervision of the tradesmen fitting out is the primary companies problems.
If customer care is good… Read Full Review
Written on: 25/11/2008
Delayed 3 times on delivery of extractor fan, no notice received, I felt I had to do all the chasing, now been 2 months since I paid and I've ordered from a different supplier but now they are telling me it has been delivered and they seem to be putting me off on my refund, store manager not available whenever I have asked to speak to one or when he is 'the computer is letting him' and central customer service appear to have no information or authority, they cant just tell me whether the item… Read Full Review
Written on: 21/11/2008 by Carolyn Martin (1 review written)
Ordered bathroom on 7/9/08 from Barnstaple store as they said they would match internet price. Arrange delivery for 18th November. Had phone call from Marktwo on 12th to say bathroom wouldn't be delivered until further notice. Barnstaple store closed down 2 weeks ago and Exeter has taken on customers. Tried ringing them constantly for last 2 days leaving messages but I haven't received a phone call back as yet. Marktwo wont refund money as they are a separate company to MFI and says I can order… Read Full Review
Written on: 18/11/2008
We ordered out kitchen from MFI on the 25th August, although we have got most of the cupboard we still have not received our appliances. We are currently in the process of trying to cancel the order as I never want to speak or see them again… Read Full Review
Written on: 13/11/2008 by BernardT (1 review written)
Order a kitchen in Sep 08. I am still waiting for delivery despite the old one being ripped out by MFI fitters on 29 Oct 08. I am currently looking at legal action to recover any cost incurred by myself. Don't go it alone use the Furniture Ombudsman 08701 620690 and lets hit them where it hurts… Read Full Review
Written on: 13/11/2008
On the 24 th July we agreed to purchase a dining rom table from MFI a Segensworth in Hampshire, we were quoted 8 weeks.
A week before the delivery we recieved a phone call advising that he delivery was nw out ntil te 11th November.
On the 11th November 2008 we ge a call asking for am pm delivery, we chose am delivery and sure enough some little obnoxious rude cretin turned up with the chairs and no table.
I called the MFI unhelpful customer service centre and got told it is now due the 12… Read Full Review
Written on: 29/10/2008
We bought a kitchen from MFI and had someone to come out and measure up. When we were invoiced there were a number of items missing on the order, and was told that there were items that we didn't need on the initial invoice. Went down and made payment within the time limit stated, system was not working to process payment so paper work filled out for staff to put through on another day - this apparently wasn't done so our order was cancelled without us receiving notification. We phoned up 3… Read Full Review
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