Written on: 04/05/2013 by Shelby77
Ordered two double high gloss white wardrobes confirmed delivery , then was told was not in stock till end of may then night before original delivery date I received text to say my items would arrive the next day, and they did twelve boxes arrived I thought wow that's alot for two wardrobes , dad came round to help us put them together to discover some parts where white some grey no top or bottom of wardrobes only two sides and a set of instructions for a triple robe and loads of shelves not... (read more)
Written on: 19/02/2013
I ordered a bath panel which claimed to be adjustable it was in fact in 2 parts and was therefore unsuitable. I was advised I could return it if I organised the courier which i duly did, and paid for; then......nothing. Rang a week later and was advised 'they probably had it but hadn't done anything' I was advised if i sent the 'signed for' confirmation that would speed the process, did so and waited........nothing, rang a week later and was told 'oh yes we do have it but it was damaged by... (read more)
Written on: 29/01/2013 by crookie
On he 18th of January I placed an order for bedroom furniture, on the same day i received a confirmation email saying my delivery would be on the 29th January. After waiting in all day i called the customer service department and asked about my delivery, they informed me that my items were out of stock and would not be arriving, when i asked them why it was 11 days since they had confirmed my delivery yet no one had contacted me to inform me that the items were out of stock the excuse was a... (read more)
Written on: 28/11/2008 by Matt Roy (1 review written)
I don't agree with MFI blaming the credit crunch for this situation as I feel it has very little to do with that. I purchase my kitchen and bedroom furniture in May 2007 fitted in June 2007 and still not finished yet. I felt as though they were full of promises that were never fulfilled.
In my opinion, CUSTOMER CARE or lack of it was the sole problem with the way this company traded and poor supervision of the tradesmen fitting out is the primary companies problems.
If customer care is good,... (read more)
Written on: 25/11/2008
Delayed 3 times on delivery of extractor fan, no notice received, I felt I had to do all the chasing, now been 2 months since I paid and I've ordered from a different supplier but now they are telling me it has been delivered and they seem to be putting me off on my refund, store manager not available whenever I have asked to speak to one or when he is 'the computer is letting him' and central customer service appear to have no information or authority, they cant just tell me whether the... (read more)
Written on: 21/11/2008 by Carolyn Martin (1 review written)
Ordered bathroom on 7/9/08 from Barnstaple store as they said they would match internet price. Arrange delivery for 18th November. Had phone call from Marktwo on 12th to say bathroom wouldn't be delivered until further notice. Barnstaple store closed down 2 weeks ago and Exeter has taken on customers. Tried ringing them constantly for last 2 days leaving messages but I haven't received a phone call back as yet. Marktwo wont refund money as they are a separate company to MFI and says I can... (read more)
Written on: 18/11/2008
We ordered out kitchen from MFI on the 25th August, although we have got most of the cupboard we still have not received our appliances. We are currently in the process of trying to cancel the order as I never want to speak or see them again. (read more)
Written on: 13/11/2008 by BernardT (1 review written)
Order a kitchen in Sep 08. I am still waiting for delivery despite the old one being ripped out by MFI fitters on 29 Oct 08. I am currently looking at legal action to recover any cost incurred by myself. Don't go it alone use the Furniture Ombudsman 08701 620690 and lets hit them where it hurts. (read more)
Written on: 13/11/2008
On the 24 th July we agreed to purchase a dining rom table from MFI a Segensworth in Hampshire, we were quoted 8 weeks.
A week before the delivery we recieved a phone call advising that he delivery was nw out ntil te 11th November.
On the 11th November 2008 we ge a call asking for am pm delivery, we chose am delivery and sure enough some little obnoxious rude cretin turned up with the chairs and no table.
I called the MFI unhelpful customer service centre and got told it is now due the... (read more)
Written on: 29/10/2008
We bought a kitchen from MFI and had someone to come out and measure up. When we were invoiced there were a number of items missing on the order, and was told that there were items that we didn't need on the initial invoice. Went down and made payment within the time limit stated, system was not working to process payment so paper work filled out for staff to put through on another day - this apparently wasn't done so our order was cancelled without us receiving notification. We phoned up 3... (read more)
Written on: 24/10/2008
I would not buy a kitchen from MFI ever again. Delivery took longer than stated and it was just a standard kitchen. Delivery arrived damaged with items missing. Was told would have to wait a few weeks for delivery but after a long argument managed to get it couriered for next day. Next day arrived and nothing came. Called contact centre, guy i spoke to seemed rude to me - at which I said I was not impressed with his attitude and he apparently cut me off. Phoned the next day and got a... (read more)
Written on: 15/10/2008
The store staff are very helpful, if there has been delivery problems its not their fault, they are salesmen, however they go out of their way to help you as best the company's system will allow them. I've had deliveries of a Bathroom and bedroom in the past, not 1 item missing, not 1 item damaged. When i got my kitchen, bearing in mind there was 67 boxes i found 1 item to be missing, I contacted their call centre and they got the item re-delivered. People only usually write on these sites... (read more)
Written on: 28/09/2008 by LeighRCarlson (1 review written)
My wife and I choose fitted bedroom furniture for our son. MFI came out to our home a measured up which allowed us to choose the units we wanted. We paid £950 for various items. MFI eventually turned up after I waited in three times and they failed to show only to discover the items didn't actually fit in the room!! We made the decision to fit what we could meaning 1 of the 2 wardrobes and a chest of draws went back in the garage. The bad part came next. We contacted MFI expecting at... (read more)
Written on: 17/09/2008 by Paul Wilkinson (1 review written)
Delivery from MFI disappointing, never turned up on three occasions!
I found Customer Services to be far from being helpful, seemingly willing to offer no good will gesture for all the inconvenience caused.
Service in the store very good, product very good, delivery to timescales disappointing as they sub contract and no one appears to manage this. (read more)
Written on: 16/09/2008 by angela335
delivery from MFI took longer than it should have. one of my bunkers was damaged so i had to wait for another one to come. It is still lying in my hall and no one has came back to fit the new one yet. When I phone up MFI they keep telling me that someone will be coming out but not one has appeared so far! I would definitely not buy anything from this place again!! (read more)
Written on: 08/09/2008 by whycomplain
Having read quite a few poor reviews on MFI, i feel it is my duty to tell of some good. All too often we are quick to complain but never compliment. So to all in the Rochdale area, if you need a new kitchen or bedroom, pop into the MFI store. You will receive a very good standard of service, especially if you get the same young gentleman i was fortunate enough to deal with. (read more)
Written on: 04/09/2008 by antoinette 345
I've had a bad experience with MFI before when i did my sons room up and I didn't receive any fixtures and fittings for his furniture, i decided to give them another chance. However three months later I'm still waiting on cabinet doors and every time i ring customer services they seem to never have any sufficient answers. I'm really fed up with this company and i wonder how a big company can operate this way. I ordered an american freezer in April 2008 to go with the quite expensive kitchen... (read more)
Written on: 03/09/2008
We bought new bedroom furniture from our some from them, it was delivered on time but 2 items were missing. When we went to put together the remaining items the instructions seemed to be completely wrong, the wardrobe doors didn't fit properly and the underbed storage had a whole drawer missing. When we complained they said they would resend the underbed storage three days later but the wardrobe doors couldn't be resent until over a month later. Three days later the underbed storage didn't... (read more)
Written on: 03/09/2008 by dk09 (1 review written)
Having decided it was time to redo the kitchen, we spent quite some time looking at what was available before deciding to try MFI. We had heard both good and bad things about MFI so we were a little apprehensive, but decided to give them a go anyway.
I'm glad we did, because in store the salesperson was incredibly helpful and didn't try to sell us anything we didn't need, only listened to what it was that we were after. We even had a chance to see a digital plan of what our kitchen would... (read more)
Written on: 02/09/2008
I was disappointed with customer service, when I phoned to check my delivery time I was told my address had been changed to another part of the country and someone had done this with my details. The assistant seemed not to believe it was not me that changed it.
They would not accept that this was their mistake and I was told that there was no point in speaking to a manager as they could not help.
I have to then arrange another day off and rearrange my appointments.
I will never buy anything... (read more)
Written on: 01/09/2008 by desybabe
I have used MFI for a number of years. I have moved house a few times and always get my furniture from them. Especially when they do deals for the fitted stuff, bedroom, kitchen etc.
To be honest I have never really had any problems that I would not expect from any job or supplier.
Items delivered over couple days instead of all at once but that was nothing to write home about.
The fitting work is always excellent and the design process I find helps me to maximise my spaces.
I last bought... (read more)
Written on: 26/08/2008 by sandra pattinson
Bought a bathroom from MFI 2 years ago for over £1700, I believe it is now substandard - shower bath distorted and leaks toilet has a hair line crack - took out their insurance and I feel as though its not worth the paper its printed on. They have however kindly replaced the bath with a completely different size and shape which now means the tiles don't fit - no shower for us! nor does the flooring both of which I didn't intend renewing within 2 years. When I tried to complain it seemed as... (read more)
Written on: 23/08/2008
Personally, I'd never buy anything from them again. My kitchen was 9 weeks later in being finished, the refund i managed to get is now nearly 4 weeks late in coming and one of the members of staff i dealt with was rude and uhelpful. (read more)
Written on: 18/08/2008 by heatherkerr (2 reviews written)
Ordered a wardrobe from MFI - sliding doors it was £275 in sale, down from £600 - quality wise - i'd say it was worth about £25. The flat pack instructions made no sense, the coded key for screws did not match the codes in the instructions to build the thing. Once I finally got the thing together it rattled like a drunk on a sunday morning. The sliding doors keep coming off the runners, i have seen paper thicker than the back panel and the veneered wood itself is of very poor quality. ... (read more)
Written on: 15/08/2008 by gizzmo100 (1 review written)
had a kitchen fitted and supplied by MFI less than a year ago but it has started to fall apart. have got 2 years insurance with mfi only the kitchen has been discontinued. MFI seem unhelpful and appear to want us to take new doors which do not match the original kitchen. would never use them again or recommend them (read more)
Written on: 30/07/2008
First ordered a bed frame from MFI in February 2008 - finally got it delivered in May after many unsuccessful delivery attempts including them trying to deliver only half of the frame. When the whole frame finally arrived it was not the frame I wanted. I think their customer service seems non existent. I wrote a letter of complaint and have just received a call from MFI but they seemed extremely defensive and patronising to me. I will never step foot in their door again!
Written on: 29/07/2008
ordered fitted wardrobes and chests of drawers which were all deliverd on the day specified, plus we were given a number to phone 48 hours before to confirm an am or pm time slot, ours were delivered within our allocated time slot by 2 very pleasant men who carried it all upstairs for us. We had our wardrobes built and fitted by a joiner friend but we assembled the chests of drawers ourselves which was fairly easy. overall the quality is amazing, MFI have really improved over last few... (read more)
Written on: 28/07/2008 by jenniferp (1 review written)
The fitters have let us down time and time again and it is week 4 now without a kitchen as it has been started but not finished. Long story but I feel I am being kept in the dark.
Communication and the use of local fitters would be a benefit. (read more)
Written on: 21/07/2008 by neckarmann (1 review written)
My two experiences with MFI have been excellent. In the last two years I have had a full kitchen and new main bedroom fitted. Everything was delivered when said and nothing was missing or damaged. The installers and the fitting was superb.
I have heard all sorts of people complain about MFI, including my sister but me personally have never had a problem with them.
One happy customer. (read more)
Written on: 15/07/2008
MFI was one of the worst companies overall i have ever dealt with! The staff in store are great when you first enter the store and pay for your goods. I've had a kitchen and bedroom fitted. They sent and charged me for too many items, all items i needed didn't arrive. I don't think they are very professional at all.
Overall, very poor service and even worse after care, I will not be buying from MFI again and would never recommend them to anyone! (read more)
Written on: 15/07/2008
We ordered several items from MFI. None of them turned up on time. They were all late by at least 3 months. 2 unrelated items were damaged. And just to top it off we got charged for something that we didn't buy. (read more)
Written on: 11/07/2008 by 2727
the date for my kitchen to be fitted was the 19th May, the fitting should have taken a week, the kitchen is fitted but there are a list of things that have not been finished. It is now July 11th and although MFI have ordered parts needed to complete the unfinished job as of yet I have not received a date for completion. I feel that perhaps MFI should vet their sub-contractors more carefully as this experience has taken the pleasure out of having a new kitchen fitted. (read more)
Written on: 02/07/2008 by storeyh (1 review written)
Good grief - I wish I'd read these reviews before buying a kitchen and bookcase from MFI. I paid for the bookcase last October and had half of it delivered in April only to be told the 2nd half would be with me end of June - to cut a long story short involving many phone calls, being told different things by different staff and waiting in for deliveries, I'm now told it's discontinued and I can have a refund - but not till they have collected the half they'd already delivered as I was... (read more)
Written on: 01/07/2008
Disgusting service at MFI Customer Services. Delivery of kitchen furniture should have been between 8am till 1pm. The driver showed up early. But would you believe they are going to charge us £50 for a redelivery!! The MFI Customer Care is a joke. I will never ever use MFI again. (read more)
Written on: 23/06/2008
All i can say is that when i have visited Magnet and Focus i have found the experience easy - straight forward and the staff wanting to sell with honest advice. I have £10,000 readies going begging and MFI have missed out by a mile. I dare not spend money there on the basis that if i cannot get a price and design easily then how can i trust i will receive my kitchen!!!!! (read more)
Written on: 22/06/2008 by penook1
Where do I start, I bought my kitchen from MFI in August 2007 it is now 22/6/08 and it is still not finished. I think their customer service is terrible.
Overall, lack of communication in my experience, lack of follow up even after the Installation manager visited. Having said that the actual kitchen is fine but I would never have MFI install again. (read more)
Written on: 20/06/2008
It has taken us three years to have our bathroom installed properly. It has been a nightmare of stress, stress and more stress trying to contact and get after sales service from mfi. We have spent £4,500 and have not received a penny in compensation for all the stress and inconvenience suffered. When these people have got your money, forget customer service. (read more)
Written on: 19/06/2008
We spent £1500 on MFI bedroom furniture. Right at the end of putting it together I''ve come to putting on the door handles. So ok, each door has nifty little guide holes that you drill, so I though great I don't have to measure. I came to drilling the door for the connecting unit and I can't find the corresponding handle to match the width of these holes. The next day I called customer services to inform them that they have sent us the wrong handles for 2 of the doors. They said "No,... (read more)
Written on: 19/06/2008 by jasonp29 (1 review written)
Bad delivery, not all items turn up when they say they do. I found customer service to be useless, Branch staff useless never call back answer questions. Order not fully complete awaiting a refund which has been confirmed but no money. Ring branch ask what has happened no one knows about it. about 40 phone calls chasing. Why should I sort this out. Will never buy from MFI again. To the pratt that states they are a good company go brown nose somewhere else. I expect you bought a bed side... (read more)
Written on: 17/06/2008 by hotel900 (1 review written)
You have been had like we were. I only hope others read these reviews and MFI go down the pan because they deserve to! Their customer service is appalling and the Directors Office are just patronising, rude and will reduce you to tears of frustration and unfairness. Don't bother writing to the CEO as he doesn't reply. (read more)
Written on: 11/06/2008 by UNIMPRESSED1 (2 reviews written)
I bought wardrobes that fell apart after two weeks. That was three months ago. They are still in pieces in my bedroom. I tried to speak to a manager at my local store but they are yet to ring me back and will not give me a refund or install again free after their furniture fell apart. I felt customer service was rude and would not let me explain my problem. (read more)
Written on: 03/06/2008 by UNIMPRESSED1 (2 reviews written)
I will never again buy from this company. I bought wardrobes that after 2 weeks the doors fell off. That was 3 months ago and they are still the same. I never received a call back from a manager and they have said that they expect me to pay again for installation. The panels seem so flimsy light can almost pass through them and I didn't find customer services very helpful. I feel they should not be allowed to treat me like this. Imagine paying £600 wardrobes that fall apart after 2 weeks. ... (read more)
Written on: 01/06/2008 by macrowsan (1 review written)
After Sales Service is poor, 26 store visits/phone calls to get faulty oven replaced. Can't even get anyone to inspect faulty bath, they are refusing to exchange because notification was after 72 hours despite consumer protection and advice. Refusal letters from store on ordinary copy paper not official letter headings therefore no contact numbers or help lines given (read more)
Written on: 26/05/2008
I WOULD NEVER BUY ANYTHING FROM THIS COMPANY AGAIN!!!!!!
When my kitchen finally arrived 17 items were missing, didn't find out until that day........it took another 3 deliveries (over a space of a month) and two more extra fitting days to get it completed.....not to mention the several phone calls a day tring to sort it all out, as no one was ever available to talk to you, or more often than not it wasn't their dept
After 3 days of fitting my washing machine never had any power getting to... (read more)
Written on: 16/05/2008
We bought a kitchen (had several in the past), packaging arrived torn, goods inside were badly damaged, corners missing and fixtures and fittings packs were incomplete. The quality control in our experince was very poor and some packaging contained the wrong panels. Things would have to improve considerably before we buy anything else from MFI and would have to be convinced that quality had improved. (read more)
Written on: 20/04/2008
All you people ever do is moan, moan, moan...cheer up!
MFI get it right 98% of the time, things can go wrong occasionally, but get it into perspective, there are people dying in the world and you feel it necessary to practically have a coronary over a piece of flat pack chip board...get a life you sad, pathetic people. (read more)
Written on: 18/04/2008 by denimaks
All these comments surprise me. I have been dealing with MFI for a long time. I can proudly say, my furniture brands are MFI owned and they've always stood the test of time. The best customer service. Delivery may not always turn up as expected but it's good value for my money. B & Q, Magnet, Ikea, Homebase and many others will all fail tests for delivery, customer service and especially quality. (read more)
Written on: 18/04/2008 by cherbear (1 review written)
Never known such bad customer service. Would advise not to go there. (read more)
Written on: 17/04/2008 by B Pickles (1 review written)
Although we thought the delivery date was rather a long time after ordering it gave us time to decorate to be ready for installing. (read more)
Written on: 17/04/2008 by asayer
5k kitchen 5 m nths down the line with damaged panels and cupboard doors missing.
No help from customer services - even had our redelivery of missing items cancelled the day before we were expecting it but were not informed why or by who!!!! so we waited in all day for nothing,
We received such a bad service. (read more)
As rated by real users
"Great service" Read More
"Reliable and good quality" Read More
"Staircase installation" Read More
"Thee worst ever " Read More
"PLEASE SAVE YOURSELF !!!" Read More